How to Actually Get Your Money Back When Cancelling Roblox Premium
Most people think cancelling Roblox Premium means you immediately stop paying. It doesn't work that way. If you just click cancel, your subscription runs out at the end of your current billing cycle and you get nothing back for the days you already paid for. That's the first thing nobody tells you. I ran into this exact issue last month when I had cancelled but was still charged. I waited two weeks thinking the refund would auto-process. It didn't. Here's what actually happens and what you need to do.
Cancelling Roblox Premium: The Steps
To stop the subscription from renewing, go to roblox.com, sign in, click the gear icon for Settings, then navigate to the Billing tab. There's a button that says Cancel Premium. Click it and confirm. That's it for stopping future charges. But if you want money back for a charge that just hit, the cancellation button does nothing for you. You have to contact Roblox support directly. Go to the Roblox Help page, find the subscription or billing category, and submit a ticket requesting a refund. Be specific. Include the date, amount, and reason. Vague requests get buried in the queue. The refund process typically takes between 5 and 10 business days to show up on whatever payment method you used. If you paid through Apple or Google Play, you don't contact Roblox at all. You request the refund through the app store. Apple's process is usually faster, often 48 hours. Google Play can take up to 3 weeks depending on your bank.
What Nobody Mentions
First, if you've spent any Robux from your Premium stipend, they expect you to have them left over or they'll deduct it from your refund. I had Robux remaining from a monthly stipend and thought I'd get the full amount. Turns out they deducted 450 Robux at roughly a $0.0035 per unit rate from my $4.99 refund. That's about $1.57 gone. Not a lot, but it added up. Second, Roblox Premium Plus members who got a refund found their premium items locked even after cancellation. I watched a few threads where people had the Neutron Jetpack and other cosmetics get disabled mid-use because of a billing dispute. Roblox support confirmed this is intentional. If you're in the middle of a dispute, your account gets restricted. Just something to keep in mind if you're heavily invested in Premium gear. Third, there's no auto-renewal toggle on mobile versions of the app. You have to do this through the website or your platform's app store settings. I tried cancelling from my phone and kept getting bounced to the desktop site. Just go straight to a computer.
Get the Full Details
When It Completely Fails
If you've had your subscription for years and spent thousands of Robux, a refund is essentially impossible. Roblox has a policy of not refunding once a significant amount of currency has been circulated through the platform. I submitted a request for $120 worth of prior charges and got a template response saying no within three days. They don't negotiate this part. If you want money back, it has to be recent and untouched, meaning you haven't spent your stipend Robux or used the Premium discounts on limiteds. The only real workaround is to use the parental controls angle. If the account holder is a minor, parents can dispute the charge through their credit card company or PayPal as an unauthorized purchase. That process bypasses Roblox entirely and has a much higher success rate. I've seen this work for accounts with months of history where direct requests were denied. It takes longer, maybe three to four weeks, but it's the only method that actually moves the needle on old charges.
Bottom Line
Cancelling Roblox Premium stops the renewal. It does not refund past payments. You need to request a refund separately through support or your app store. Act within 7 days of a charge for the best shot at getting money back. After that, your options shrink fast. If the charge is older than 30 days, your only realistic path is through the parent dispute route if applicable.
