The Short Answer
There is no way to actually retrieve your old Roblox password. Roblox hashes it server-side and never stores it in plaintext, so even their own support team cannot look it up and hand it to you. If a website or app claims it can "recover" your password for free, it is almost certainly a phishing operation designed to steal your account. What you can actually do is reset it. Below is how the reset process works, what to watch out for, and the one edge case where it gets weird.
How To Get Your Roblox Password Reset
Go to roblox.com, click Log In at the top right, then click Forgot Password or Username? on the login form. Enter the email address associated with your account and submit. Roblox will send a password-reset link to that inbox within a few minutes. Click the link, type in a new password, and confirm it. You are logged out everywhere and must sign back in on any open sessions. The old password stops working immediately after the reset completes. Important detail: if you do not remember the email tied to your account, use the Forgot Username link instead. Enter any name you think you used, and Roblox will show a masked version of the associated email. You still need access to that email to finish the reset.
What actually happens behind the scenes
Roblox stores passwords as bcrypt hashes. When you log in, the system takes whatever you typed, runs it through the same hash function with the stored salt, and compares the output. It never decrypts anything because decryption is not possible by design. This is standard practice across the industry and the reason why "I just need the raw password from your database" requests don't work—there is no raw password to find. A common misconception is that enabling two-step verification changes how password recovery works. It doesn't. 2SV protects your account after you log in; it does not store or back up your password in any recoverable format. You still reset through the same email link process.
Get the Full Details
The edge case I ran into
About two years ago I helped a friend who had lost access to the email on their Roblox account. The account had been active for seven years and contained items they wanted to keep. The standard reset flow was useless because the link went nowhere. I submitted a support ticket through the Roblox Help website and attached proof of purchase—receipts from 2019 and 2021 showing Robux transactions tied to that account. Roblox support verified ownership and manually updated the email address on the account. The whole thing took roughly 96 hours. Without purchase receipts, they would have denied the request, which is fair but frustrating if your accounts are older than your ability to produce receipts. If you are in that situation, start with the Roblox Support page and choose the account recovery category. Be specific about the account name, approximate creation date, and attach whatever transaction records you have.
Pitfalls that waste your time
Checking the wrong inbox folder. The reset email frequently lands in spam or promotions. I have seen people wait an hour before looking there. It is usually under five minutes, but the filter will bury it. Using a different browser or clearing cookies mid-process. The reset link contains a time-limited token. If your session drops or you navigate away and come back through a fresh window, the link may appear invalid. Copy the full URL from your email and paste it directly into a single browser tab. Do not click through intermediary pages. Assuming the reset link expires slowly. The token is typically valid for 24 hours. After that you get a new link from scratch. If you are waiting on a support team to update your email, the reset link timing does not matter because you cannot trigger one until the email is correct.
What not to do
Do not use any third-party service that asks for your password, your session cookie, or your Roblox username with a promise to "extract" the old one. These are credential-harvesting traps. Roblox support will never ask for your password over chat or email. If someone contacting you asks for it, report the account and move on. Browser password managers sometimes cause confusion here. If Chrome or Safari saved your Roblox password years ago, you can view it in your browser's saved passwords section. That is the only realistic way to "get" the old password without resetting, and it only works if you previously saved it yourself on a device you still have.
Official resources
Roblox password reset page Roblox Support If your account is locked out and you have the email, the reset link process handles it in about three minutes. If you lack access to that email and have no saved password locally, the support route is your only path, and it requires transaction proof to move forward.
