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| citizen relationship solution companies: The Company Citizen Tom Levitt, 2017-11-29 Business doing good is doing good business; this book learns from the era where governments ruled the world, pre-globalisation, and where business looked after itself, where issues like climate change, resource depletion and even poverty and hunger were not thought to be the responsibility of business. The Company Citizen concludes that not only are these key issues for business today but that the world will not be able to manage these issues without the active participation - even leadership - of business. Aware of the shortcomings of both government and civil society the author argues that environmental sustainability, economic and social inclusion and the better management of resources are all key issues for business and that it makes good business sense to manage them better. This book examines the case for the company citizen on a global, national and community level working alongside other. Never has the conscientious company citizen, as envisaged by 19th century Quaker philanthropists, been more needed; and never has that business case, one that justifies a long-term commitment to practical corporate behaviour for good, been more clear. Drawing attention both to the businesses that are taking the lead and those who are holding us back, the author concludes that only by involving business can we tackle the great issues of the day - and survive, as communities, nation and planet. |
| citizen relationship solution companies: Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes Chhabra, Susheel, Kumar, Muneesh, 2009-02-28 The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes--Provided by publisher. |
| citizen relationship solution companies: The Relational Company Josep M. Lozano, 2009 Recent years have seen a great debate and much progress in corporate social responsibility (CSR). Headway has been made in the development of the CSR agenda and the dissemination of management models. All these advances have been accompanied by an ideological debate that paradoxically always leads to a call for greater clarification of what is meant by CSR. This book stands at this crossroads. It can be seen as a chronicle and at the same time a synthesis of this whole debate. Yet ultimately it proposes a way of understanding CSR and a way of approaching it, and as such also takes sides in the debate. By making a distinction between social action, corporate social responsibility, the responsible and sustainable company and the relational company, the author clarifies the various ways of approaching the relationship between business and society, and opts for the expression 'relational company' as a reference framework for providing insight into the new role that the company can play in contemporary society, linked to the idea of citizenship. From this perspective, the author offers a re-reading of fundamental issues for business management such as the stakeholder relationship, the development of organizational values and ethics, accountability, and the meaning of success in business. |
| citizen relationship solution companies: African Solutions Tšoeu Petlane, Steven Gruzd, 2011 African Solutions is a result of research into the policies, programmes and experiences identified as best practices in the Country Review Reports (CRRs) of twelve countries published under the African Peer Review Mechanism (APRM), from Algeria, Benin, Burkina Faso, Ghana, Kenya, Lesotho, Mali, Mozambique, Nigeria, Rwanda, South Africa and Uganda. The research was commissioned and coordinated by the Governance and APRM Programme of the South African Institute of International Affairs (SAIIA). To justify this inquiry, they argued, among others, that with the APRM conceived a voluntary mechanism, and in the absence of 'hard pressure' for compliance, incentives - rather than sanctions - could be the way to strengthen the APRM. Thus the importance of best practices: as templates and models for reform, and as a counterbalance to the temptation to concentrate on what is not working in Africa. In this book, therefore, best practices identified in the twelve CRRs are examined critically and methodically with a view to understanding: how they are conceptualised within the APRM (including their definition and how they are intended to be used to achieve the desired results); how the items reported as best practices qualify to be regarded as such in the sense of being demonstrably better than the rest, replicable and addressing APRM goals; and how they can be strengthened for use as material from peer learning within the APRM and around the continent--Back cover. |
| citizen relationship solution companies: Creative Safety Solutions Thomas D Schneid, 2015-09-25 In today's rapidly changing workplace, safety and loss prevention professionals cannot always go by the book for the answers to new and unique problems and issues. When there is no tried-and-true solution to a problem, safety and loss prevention professionals must think outside of the box of conventional solutions and develop new and creative sol |
| citizen relationship solution companies: Real-World Solutions for Diversity, Strategic Change, and Organizational Development: Perspectives in Healthcare, Education, Business, and Technology Burrell, Darrell Norman, 2023-09-11 The great resignation, quiet quitting, #MeToo workplace cultures, bro culture at work, the absence of more minorities in cybersecurity, cybercrime, police brutality, the Black Lives Matter protests, racial health disparities, misinformation about COVID-19, and the emergence of new technologies that can be leveraged to help others or misused to harm others have created a level of complexity about inclusion, equity, and organizational efficiency in organizations in the areas of healthcare, education, business, and technology. Real-World Solutions for Diversity, Strategic Change, and Organizational Development: Perspectives in Healthcare, Education, Business, and Technology takes an interdisciplinary academic approach to understand the real-world impact and practical solutions-oriented approach to the chaotic convergence and emergence of organizational challenges and complex issues in healthcare, education, business, and technology through a lens of ideas and strategies that are different and innovative. Covering topics such as behavioral variables, corporate sustainability, and strategic change, this premier reference source is a vital resource for corporate leaders, human resource managers, DEI practitioners, policymakers, administrators, sociologists, students and educators of higher education, researchers, and academicians. |
| citizen relationship solution companies: Knowledge Solutions Olivier Serrat, 2017-05-22 This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries. |
| citizen relationship solution companies: Power, Justice and Citizenship: The Relationships of Power Darian McBain, 2019-01-04 Who holds the power when considering environmental justice and global citizenship? The roles of individuals, governments, media, educators and policy makers are considered to provide a thought-provoking look at power relationships for environmental justice in the start of the 21st century. |
| citizen relationship solution companies: Understanding E-Government in Europe Paul G. Nixon, Vassiliki N. Koutrakou, Rajash Rawal, 2010-01-04 This volume critically explores the contentions in the emerging debate surrounding new media technologies and the extent to which they are challenging traditional political and government models. Examining a range of citizen/government interactions which together form e-government in different contexts, this book assesses the potential of new media technologies to facilitate new institutional patterns for governance and participation, as experienced primarily, but not only, across Europe. Analysing a range of challenges spanning from those of a technological and conceptual nature to those of a more political and legal nature, the authors scrutinise the central policies at governmental and organisational levels and consider the following questions: Is society driving or responding to e-government and is it ready to cope with it? What implications does e-government have for the power/democracy relationship? Is the technology right for e-government? What is needed to ensure government services are delivered optimally? How is e-government perceived and is it trusted? How are the sensitive issues of identity, privacy and social inclusion dealt with? How are management and safety dealt with when one considers issues such as activism, cyberterrorism, biometrics, and new implications for international relations? This comprehensive text will be of interest to students and scholars of public policy, politics, media and communication studies, sociology, law and European studies. It will also offer insights of relevance to practitioners and policy-makers in regional, national, and transnational governance, reform and innovation. |
| citizen relationship solution companies: Corporate Citizenship in Action Volume 2 , 2005 Today, the demands of citizens and governments on the modern company are for it to play a very broad role in the development of society, and be a partner in building a fairer, more stable and sustainable world. Through philanthropic and corporate citizenship activities, businesses are already making significant contributions in a range of areas, including those on education, health, the environment and water provision. Good corporate citizenship can also contribute significantly to the wider goals of sustainable development, including the Millennium Development Goals. As the Commonwealth Business Council has demonstrated in its publication, Corporate Citizenship in Action: Learning from Commonwealth Experience (2003), there is a growing body of experience to draw on and learn from. |
| citizen relationship solution companies: Contemporary Business Louis E. Boone, David L. Kurtz, Susan Berston, 2019-03-26 Contemporary Business, 18th Edition, is a student friendly, engaging product designed to attract students to the field of business. Boone 18e offers a comprehensive approach to the material that will cater to a wide variety of students with different learning needs. Up-to-date content is vital to any Intro to Business course and Boone 18e with its contemporary style, wealth of new examples, and hot business topics can deliver that currency. |
| citizen relationship solution companies: A New Role for Citizens in Public Procurement , |
| citizen relationship solution companies: Citizens and the New Governance Luc Rouban, 1999 This volume addresses the relationship of citizenship and public management in Europe. After 15 years of state reform, it is time for an overall discussion of the theoretical and empirical impact and limits of New Public Management, as one of the latest reorientations in public administration, on the practice of citizenship. It points out the tension between a focus on improvement of state bureaucracies, on the one hand, and the involvement of citizens in the co-production of policies on the other. It also points to a fundamental change that is taking place: the imortance of state apparatuses for the development and sustainability of viable societies is being de-emphasized and special attention to governance is now taking over the central place, that for so long has been occupied by attention to government. Through the eco-production of public policies by citizens and public authorities working together, a new civil society is emerging. The book highlights the fact that the re-invention of the citizen is of crucial importance to public administration practice, as well as to the various public administration disciplines in Europe. |
| citizen relationship solution companies: CSR 2.0 and the New Era of Corporate Citizenship Camilleri, Mark Anthony, 2016-12-21 Responsible behaviors in the realm of business continue to remain a crucial component of organizational development. By exploring core aspects of contemporary corporate strategies, businesses can create more value in social welfare initiatives. CSR 2.0 and the New Era of Corporate Citizenship is an authoritative reference source for the latest scholarly research on the ways in which corporate entities can implement responsible strategies and create synergistic value for both businesses and society. Featuring extensive coverage across a range of relevant perspectives and topics, such as corporate citizenship, stakeholder engagement, and business ethics, this publication is ideally designed for students, academics and researchers seeking current concise and authoritative research on the business case for corporate social responsibility. |
| citizen relationship solution companies: Research and Development in E-Business through Service-Oriented Solutions Tarnay, Katalin, 2013-06-30 As businesses are continuously developing new services, procedures, and standards, electronic business has emerged into an important aspect of the science field by providing various applications through efficiently and rapidly processing information among business partners. Research and Development in E-Business through Service-Oriented Solutions highlights the main concepts of e-business as well as the advanced methods, technologies, and aspects that focus on technical support. This book is an essential reference source of professors, students, researchers, developers, and other industry experts in order to provide a vast amount of specialized knowledge sources for promoting e-business. |
| citizen relationship solution companies: Solving Urban Infrastructure Problems Using Smart City Technologies John R. Vacca, 2020-09-22 Solving Urban Infrastructure Problems Using Smart City Technologies is the most complete guide for integrating next generation smart city technologies into the very foundation of urban areas worldwide, showing how to make urban areas more efficient, more sustainable, and safer. Smart cities are complex systems of systems that encompass all aspects of modern urban life. A key component of their success is creating an ecosystem of smart infrastructures that can work together to enable dynamic, real-time interactions between urban subsystems such as transportation, energy, healthcare, housing, food, entertainment, work, social interactions, and governance. Solving Urban Infrastructure Problems Using Smart City Technologies is a complete reference for building a holistic, system-level perspective on smart and sustainable cities, leveraging big data analytics and strategies for planning, zoning, and public policy. It offers in-depth coverage and practical solutions for how smart cities can utilize resident's intellectual and social capital, press environmental sustainability, increase personalization, mobility, and higher quality of life. - Brings together experts from academia, government and industry to offer state-of- the-art solutions for urban system problems, showing how smart technologies can be used to improve the lives of the billions of people living in cities across the globe - Demonstrates practical implementation solutions through real-life case studies - Enhances reader comprehension with learning aid such as hands-on exercises, questions and answers, checklists, chapter summaries, chapter review questions, exercise problems, and more |
| citizen relationship solution companies: Citizens, Politicians, and Providers Ariel Fiszbein, 2005-01-01 This document aims to provide guidance to policymakers and development practitioners on how to shape public action to get better quality services for all in Latin America. Latin American countries have seen significant progress in the last 20 years in the coverage of social and infrastructure services. However, coverage gaps and poor quality of services remain a serious problem for many citizens, particularly the poor. While technical difficulties may still be a constraint for some sophisticated services, they are clearly not a difficulty for the most essential ones. Understanding questions of access and quality of services is about the behaviors of people, from teachers, to administrators, politicians, and rich and poor citizens. The main concern is whether those responsible for designing and delivering services are accountable to the citizens who are demanding the services and also paying the taxes and fees that finance these services. |
| citizen relationship solution companies: Quick Hits for Educating Citizens James L. Perry, Steven Jones, 2006-06-06 [This volume] makes the statement that democracy matters, that engagement in the community is essential to maintain our democratic values, and that civic engagement plays a significant role in educating our citizens. -- Sharon Hamilton and Robert Orr, Directors, Indiana University Faculty Colloquium on Excellence in Teaching (FACET) Quick Hits for Educating Citizens presents university faculty and administrators with ideas and strategies for integrating civic education into university curricula. Fifty-eight succinct essays from across the disciplines offer successful models of curriculum-based civic education activities and strategies for engaging students outside the classroom. Reflecting best practices as well as individual approaches to educating students for citizenship, this is an outstanding resource for university faculty in every discipline, as well as administrators and students in schools of education. |
| citizen relationship solution companies: Organisational Justice and Citizenship Behaviour in Malaysia Hooi Lai Wan, 2015-12-22 This book presents the current state of knowledge concerning developments in organisational behaviour and human capital management in the new millennium. It features an in-depth study among managerial staff in the manufacturing sector in Malaysia to reflect employee perceptions of organisational justice, organisational citizenship behaviour, job satisfaction and manager-employee exchanges. Specifically, it seeks to establish the relationships between these constructs to better manage human capital. With globalisation and the increased career mobility of young talents, organisational citizenship behaviour is of paramount importance in order to retain these workers. The study’s greatest contribution is its identification of key indicators that influence organisational citizenship behaviour. Knowing which type of organisational justice is salient for each construct allows the management to proactively improve conditions at the workplace. In essence, this book is intended to draw attention to those aspects of managing human capital that ought to receive the most attention, but are often overlooked in practice. In light of ongoing global challenges, it seeks to improve governance at the workplace. It offers a valuable resource for researchers and practitioners alike, as well as graduate students writing their dissertations. |
| citizen relationship solution companies: Contours of Citizenship Esther Ngan-ling Chow, Evangelia Tastsoglou, 2016-05-13 In an increasingly globalized world of collapsing economic borders and extending formal political and legal equality rights, active citizenship has the potential to expand as well as deepen. At the same time, with the rise of neo-liberalism, welfare state retrenchment, decline of state employment, re-privatization and the rising gap between rich and poor, the economic, social and political citizenship rights of certain categories of people are increasingly curtailed. This book examines the complexity of citizenship in historical and contemporary contexts. It draws on empirical research from a range of countries, contexts and approaches in addressing women and citizenship in a global/local world and covers a selection of diverse issues, both present and past, to include immigration, ethnicity, class, nationality, political and economic participation, institutions and the private and public spheres. This rich collection informs our understanding of the pitfalls and possibilities for women in the persistence and changes within the contours of citizenship. |
| citizen relationship solution companies: e-Citizens Alfredo M. Ronchi, 2019-03-06 This book explores a society currently being transformed by the influence of advanced information technology, and provides insights into the main technological and human issues and a holistic approach to inclusion, security, safety and, last but not least, privacy and freedom of expression. Its main aim is to bridge the gap between technological solutions, their successful implementation, and the fruitful utilization of the main set of e-Services offered by governments, private institutions, and commercial companies. Today, various parameters actively influence e-Services’ success or failure: cultural aspects, organisational issues, bureaucracy and workflow, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. The purpose of this book is to help in outlining and understanding a realistic scenario of what we can term e-Citizenry. It identifies today’s citizen, who is surrounded by an abundance of digital services, as an “e-Citizen” and explores the transition from their traditional role and behaviour to new ones. The respective chapters presented here will lay the foundation of the technological and social environment in which this societal transition takes place. With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students. |
| citizen relationship solution companies: Mobile Opportunities and Applications for E-Service Innovations Scupola, Ada, 2012-12-31 Mobile technology continues to shape our society, delivering information and knowledge right to our finger tips. It is only fitting that these advancements and opportunities are applied to the area of electronic services. Mobile Opportunities and Applications for E-Service Innovations brings together different perspectives on the understanding of e-service and mobile communication, as well as their effects on the fields of marketing, management, and information systems. The growth of e-services as it relates to business to-business, business-to-consumer, consumer-to-consumer, are essential to the interests of professionals, academics, and researchers, as well as industry consultants. |
| citizen relationship solution companies: Transforming Public Services—Combining Data and Algorithms to Fulfil Citizen’s Expectations Christophe Gaie, |
| citizen relationship solution companies: Handbook of Public Administration B Guy Peters, Jon Pierre, 2007-05-23 The past two decades have been marked by a period of substantial and often fundamental change in public administration. Critically reflecting on the utility of scholarly theory and the extent to which government practices inform the development of this theory, the Handbook of Public Administration was a landmark publication which served as an essential guide for both the practice of public administration today and its on-going development as an academic discipline. The Concise Paperback Edition provides a selection of 30 of the original articles in an accessible paperback format and includes a new introduction by B. Guy Peters and Jon Pierre. It is an essential point of reference for all students of public administration. |
| citizen relationship solution companies: Political Public Relations Jesper Stromback, Spiro Kiousis, 2019-07-30 The second edition of Political Public Relations offers an interdisciplinary overview of the latest theory and research in the still emerging field of political public relations. The book continues its international orientation in order to fully contextualize the field amidst the various political and communication systems today. Existing chapters have been updated and new chapters added to reflect evolving trends such as the rise of digital and social media, increasing political polarization, and the growth of political populism. As a singular contribution to scholarship in public relations and political communication, this volume serves as an important catalyst for future theory and research. This volume is ideal for researchers and courses at the intersection of public relations, political communication, and political science. Chapter 7 of this book is freely available as a downloadable Open Access PDF under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license available at http://www.taylorfrancis.com. |
| citizen relationship solution companies: Innovative Practices for Corporate and Individual development Dr.P.Giridhara Reddy Dr.V.Basavachari, |
| citizen relationship solution companies: Global Business Citizenship: A Transformative Framework for Ethics and Sustainable Capitalism Donna J. Wood, Jeanne M. Logsdon, Patsy G. Lewellyn, Kimberly S. Davenport, 2015-01-28 This practical and engaging book provides a coherent approach to global business responsibility and ethics based on the latest research, theory, and practice. The authors incorporate numerous interesting and current real world examples to support the argument that corporations need to - and can - identify and implement processes that foster ethical conduct, ensure basic human rights, protect the natural environment, and enhance social justice wherever businesses operate around the globe. Global Business Citizenship combines elements of political theory, stakeholder relationships, business ethics, corporate social performance, accountability and measurement, and organizational change. Its practical approach encompasses best practices in stakeholder management, experiments in applying corporate values to local conditions, and social environmental auditing and reporting. Focusing on the strategic alignment and change management process for implementing business citizenship principles and practices, it is an essential supplement for any course concerned with ethics and social responsibility in today's global business climate. |
| citizen relationship solution companies: Citizenship, Culture and Coexistence Clara Ines Pardo Martinez, Alexander Cotte Poveda, 2024-06-21 This book seeks to contribute to the most recent discussions on Citizenship, Culture and Coexistence in different context considering the importance of these elements for society and urban environments. The book offers different perspectives on citizenship culture and analysis that can be inputs for policy and decision makers to design the policies, strategies and programs that strengthen urban process from culture, art, and education to improve citizen coexistence, respect for differences and better societies in a dynamic world with permanent challenges. |
| citizen relationship solution companies: Geothermal Energy and Society Adele Manzella, Agnes Allansdottir, Anna Pellizzone, 2018-07-23 This book addresses the societal aspects of harnessing geothermal resources for different uses, such as power production, heating and cooling. It introduces a theoretical framework for a social scientific approach to the field, and presents a preliminary collection of empirical case studies on geothermal energy and society from across the world. By providing a conceptual and methodological framework to the study of geothermal energy and societies, it brings together information and analyses in the field that to date have been sparse and fragmented. The contributors explore the diverse aspects of the relationship between the harnessing of geothermal resources and the societies and local communities in which these developments take place. After introducing geothermal technologies, renewable energy concepts as well as their social and policy context and the regulative and environmental aspects of geothermal energy, the book analyzes and discusses twelve global case studies, and compares the social engagement tools applied with those used in other sectors. Of interest to researchers from a range of disciplines who wish to explore the issues surrounding energy and society, it is also a valuable resource for geothermal experts and postgraduate students wish to study the field in greater detail. |
| citizen relationship solution companies: Customer Relationship Management Francis Buttle, Stan Maklan, 2019-04-24 Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online |
| citizen relationship solution companies: Digital Governance Michael E. Milakovich, 2012-04-23 The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century savior, the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals. |
| citizen relationship solution companies: Justice, Crime, and Citizenship in Eurasia Erica Marat, Lauren A. McCarthy, 2022-08-18 What role does law play in post-communist societies? This book examines the law as a social institution in Eurasia, exploring how it is shaped in everyday interactions between state and society, organisations and individuals, and between law enforcement and other government entities. It bridges the gap between theoretically rich work on law-in-action and the empirical reality of Eurasia. The contributions in this volume include research on policing, the legal profession, public attitudes towards law, regime support and oppositional mobilisation, crime policy, and property rights, among others. The studies shift away from the common perception that, in Eurasia, the law exists only as a tool for the state to enforce order and suppress dissent. Instead, they show, through empirical analyses, that citizens evade, use, reinterpret and shape the law even in authoritarian contexts—sometimes containing state violence and challenging the regime, and other times reinforcing state capture from below. The chapters in this book were originally published as a special issue of the journal Europe-Asia Studies. |
| citizen relationship solution companies: Corporate Citizenship and Higher Education Morgan R. Clevenger, 2019-05-21 A finalist for the 2020 SIM Best Book Award, this book examines corporate citizenship through the inter-organizational relationships between a public American doctoral research university and six of its corporate partners. The author discusses why US corporations engage as corporate citizens in relationships with higher education institutions and gauges the ethical concerns that may arise from such relationships. As governments continue to cut funding, support from individuals and corporations becomes continually more important. This research contributes to the corporate citizenship literature by providing a broad, holistic discussion to understand the range of motives and ROI expectations of corporate engagement in the American society as evidenced by inter-organizational relationships with higher education. This book is useful to provide both researchers and practitioners in corporations and higher education with insights to better design and manage inter-organizational relationships. |
| citizen relationship solution companies: Unfolding Stakeholder Thinking Jörg Andriof, Sandra Waddock, Bryan Husted, Sandra Sutherland Rahman, 2017-09-08 This book – the first of a two-volume series – argues that, today, stakeholder thinking has evolved into the study of interactive, mutually engaged and responsive relationships that establish the very context of doing modern business, and create the groundwork for transparency and accountability. This book makes it clear that in today's societies successful companies are those that recognize that they have responsibilities to a range of stakeholders that go beyond mere compliance with the law or meeting the fiduciary responsibility inherent in maximizing returns to shareholders. If in the past the focus was on enhancing shareholder value, now it is on engaging stakeholders for long-term value creation. The process of engagement creates a dynamic context of interaction, mutual respect, dialogue and change – not a one-sided management of stakeholders. Indeed, the authors believe the very term stakeholder management to be outdated and corporate-centric. Companies can manage their relationships with stakeholders, but frequently cannot actually manage the stakeholders themselves, because, as the activist and collaborative initiatives described in this volume suggest, company-stakeholder relationships are not one-way streets and different institutions bring different agendas, goals and priorities to the engagement. There are clear implications to the way in which stakeholder thinking is unfolding today. If in the past corporate social responsibility was simply seen as profitability plus compliance plus philanthropy, now responsible corporate citizenship – or corporate responsibility – means companies being more aware of and understanding the societies in which they operate. Corporate responsibility means recognising that day-to-day operating practices affect stakeholders and that it is in those impacts where responsibility lies, not merely in efforts to do good. Companies are now faced with a wide array of challenges that mean that senior executives and managers need to be able to deal with issues including greater accountability, human rights abuses, sustainability strategies, corporate governance codes, workplace ethics, stakeholder consultation and management. Stakeholder thinking needs to capture these new realities. The global reach of multinational corporations has served to highlight the need for the (re)integration of business into society, relationships into stakeholder relations, and ethics into managerial practice. The rise in power of global activism involving NGOs, and global business involving multinational corporations, makes it even more critical today for companies to consider the power and interests of corporate stakeholders when developing strategic plans. The interactivity and mutuality of relationships described in this book make it clear that firms and stakeholders share the power and responsibility to influence both the profit potential of the firm and how the benefits of the firm's success impact on society. This important volume brings together leading academic thought on stakeholder thinking for the first time. Unfolding Stakeholder Thinking will be indispensable to corporate managers, NGOs and academics seeking greater understanding of the dynamics of stakeholder thinking in a world of rapidly changing responsibilities.A companion volume, Unfolding Stakeholder Thinking 2, focusing on practical issues such as relationship management, communication, reporting, and performance, is also available. |
| citizen relationship solution companies: GI News , 2001-05 |
| citizen relationship solution companies: Reputation Management Techniques in Public Relations Erdemir, Ayse, 2018-01-26 Reputation is becoming an imperative business function that influences strategic decisions including the direction of a business plan and how an organization should be communicating with its stakeholders and publics. It is crucial for an organization to measure public relations outputs and outcomes as well as measuring established and developing relationships. Reputation Management Techniques in Public Relations is a critical scholarly resource that examines public relations strategies, such as employing media plans, determining communication channels, setting objectives, choosing the right promotional programs and message strategies, budgeting and assessing the overall effectiveness of a company’s public relations strategy. Featuring coverage on a broad range of topics, such as brand and customer communications, corporate social responsibility, and leadership, this book is geared towards practitioners, professionals, and scholars seeking current research on reputation management. |
| citizen relationship solution companies: Digital Transformation in Norwegian Enterprises Patrick Mikalef, Elena Parmiggiani, 2022-06-16 This open access book presents a number of case studies on digital transformation in Norway, one of the fore-runners in the digital progress index established by the European Commission in 2020. They explore the process of adoption, diffusion and value generation from digital technologies, and how the use of different digital solutions has enabled Norwegian enterprises to digitally transform their operations and business models. The book starts with an introductory chapter summarizing a vast body of literature in order to synthesize what is already known about digital transformation before exploring the Norwegian context in more detail. Then a series of case studies from the private and public sector in Norway is presented. They document a process perspective which describes the sequence of events during and after adoption of digital solutions, as well as the types of business value that were realized. Through these single studies, the process of digital transformation is illustrated, a number of key findings highlighted, and eventually theoretical and practical recommendations based on these cases emphasized. The book closes with a brief overview of some emerging technologies, and comments on how they are likely to change different sectors. Digital transformation has been one of the priority areas for the Norwegian government over the past years and puts Norwegian enterprises upfront in adopting novel technologies and utilizing them for achieving organizational goals. This experience accumulated over the years makes the Norwegian context a particularly interesting one in understanding how private and public organizations make use of new digital solutions, what lessons can be learnt during the process, and what are some of the key success and failure factors. This way the book is written for practitioners who are currently involved in digital transformation projects in their organizations, researchers of information systems and management, as well as master students in degrees of informatics and technology management. |
| citizen relationship solution companies: Handbook of Research on Global Corporate Citizenship Andreas Georg Scherer, Guido Palazzo, 2008 Want to know what s buzzing with corporate citizenship? Look no further. This book shows why global corporate citizenship has been called the topic of the decade and why it matters to each of us, no matter where we live. It explains in plain English the major issues and ideas percolating in current research on the topic. Trust what you discover in the book. The list of contributors to Handbook of Research on Global Corporate Citizenship reads like a Who s Who of corporate citizenship research. Thomas Donaldson, University of Pennsylvania, US This is a unique and eclectic set of essays on a vitally important (but often neglected) topic. The editors are to be congratulated in assembling a distinguished group of scholars, who carefully and expertly guide the reader through the various facets of global corporate citizenship. This is a must read for anyone interested in the social ramifications of the globalization of business activity. John H. Dunning OBE, University of Reading, UK and Rutgers University, US Start with a fact large corporations wield enormous power in the contemporary, globalized economy. Then note the hopes and fears that this fact inspired the potential to harness the profit motive to social needs, but the fear that the profit motive can just as easily wreak havoc. And finally, bring together some leading scholars from around the world to discuss the matter and the result is a hugely impressive collection of essays on one of the burning issues of our time. This volume is definitive the necessary starting point for future debate. Paul S. Adler, University of Southern California, US This volume provides an extensive and comprehensive overview of current research and theory about why and how corporations should play a more active role in fulfilling their global citizenship obligations and responsibilities. Its contributors include many of the most important and influential scholars in the field of corporate social responsibility from both Europe and the US. An important strength of this volume is the diversity and breadth of the dimensions of corporate citizenship that it explores in depth. This volume provides an important resource to scholars, managers, and activists interested in promoting corporate citizenship. David Vogel, University of California, Berkeley, US The Handbook of Research on Global Corporate Citizenship identifies and fosters key interdisciplinary research on corporate citizenship and provides a framework for further academic debate on corporate responsibility in a global society. This exciting and important Handbook provides a unique forum to discuss the consequences of the social and political mandate of business firms and examines the implications of these consequences for the theory of the firm. Leading academics have been invited from various disciplines such as management studies, economics, sociology, legal studies and political science to evaluate the concept of corporate citizenship and to analyze the role of private business in global governance and the production of global public goods. The Handbook is structured in seven sections: theoretical perspectives on corporate citizenship contemporary issues and challenges of global business regulation actors and institutions of global business regulation disciplinary perspectives on corporate citizenship implications for management theory building critical perspectives on corporate citizenship conclusions. This Handbook will be a significant read for academics, postgraduate students and managers interested in the field of corporate citizenship, regulation and corporate responsibility across the social sciences. |
| citizen relationship solution companies: Automated Vehicles as a Game Changer for Sustainable Mobility Guy Fournier, |
| citizen relationship solution companies: The Responsible Corporation in a Global Economy Colin Crouch, Camilla Maclean, 2011-10-27 The book examines the issue of corporate social responsibility from a public policy perspective, considering the implications of corporations' involvement in global economic governance. |
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