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| bmc remedy incident management: BMC Control-M 7 Qiang Ding, 2012-10-10 Master one of the world?s most powerful enterprise workload automation tools? BMC Control-M 7 - using this book and eBook. |
| bmc remedy incident management: Effective Help Desk Specialist Skills Darril Gibson, 2014-10-27 All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together |
| bmc remedy incident management: Signal , 2009 |
| bmc remedy incident management: InfoWorld , 2004-11-01 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| bmc remedy incident management: Mastering ITIL Cybellium Ltd, 2023-09-06 Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books. |
| bmc remedy incident management: Customer Relationship Management Francis Buttle, Stan Maklan, 2019-04-24 Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online |
| bmc remedy incident management: Security Strategies in Windows Platforms and Applications Michael Solomon, 2010-11-15 Includes bibliographical references (p. 371-373) and index. |
| bmc remedy incident management: Building an Effective Cybersecurity Program, 2nd Edition Tari Schreider, 2019-10-22 BUILD YOUR CYBERSECURITY PROGRAM WITH THIS COMPLETELY UPDATED GUIDE Security practitioners now have a comprehensive blueprint to build their cybersecurity programs. Building an Effective Cybersecurity Program (2nd Edition) instructs security architects, security managers, and security engineers how to properly construct effective cybersecurity programs using contemporary architectures, frameworks, and models. This comprehensive book is the result of the author’s professional experience and involvement in designing and deploying hundreds of cybersecurity programs. The extensive content includes: Recommended design approaches, Program structure, Cybersecurity technologies, Governance Policies, Vulnerability, Threat and intelligence capabilities, Risk management, Defense-in-depth, DevSecOps, Service management, …and much more! The book is presented as a practical roadmap detailing each step required for you to build your effective cybersecurity program. It also provides many design templates to assist in program builds and all chapters include self-study questions to gauge your progress.</p> <p>With this new 2nd edition of this handbook, you can move forward confidently, trusting that Schreider is recommending the best components of a cybersecurity program for you. In addition, the book provides hundreds of citations and references allow you to dig deeper as you explore specific topics relevant to your organization or your studies. Whether you are a new manager or current manager involved in your organization’s cybersecurity program, this book will answer many questions you have on what is involved in building a program. You will be able to get up to speed quickly on program development practices and have a roadmap to follow in building or improving your organization’s cybersecurity program. If you are new to cybersecurity in the short period of time it will take you to read this book, you can be the smartest person in the room grasping the complexities of your organization’s cybersecurity program. If you are a manager already involved in your organization’s cybersecurity program, you have much to gain from reading this book. This book will become your go to field manual guiding or affirming your program decisions. |
| bmc remedy incident management: Implementing Service and Support Management Processes Carrie Higday-Kalmanowitz, 2005-03-11 The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement. |
| bmc remedy incident management: ITIL Capacity Management Larry Klosterboer, 2011-02-17 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile |
| bmc remedy incident management: Become ITIL Foundation Certified in 7 Days Abhinav Krishna Kaiser, 2016-12-30 Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience. |
| bmc remedy incident management: Reinventing ITIL® in the Age of DevOps Abhinav Krishna Kaiser, 2018-12-12 Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid. The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. What You Will LearnDiscover the basics of ITIL and DevOps Compare ITIL and DevOps Understand the structure of a DevOps organization and adapt the ITIL roles to this structure Re-engineer ITIL for DevOps projects Implement major processes such as incident management, configuration management, and change management processes in DevOps projects Automate activities within processes Who This Book Is For Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365. |
| bmc remedy incident management: Building Effective Cybersecurity Programs Tari Schreider, SSCP, CISM, C|CISO, ITIL Foundation, 2017-10-20 You know by now that your company could not survive without the Internet. Not in today’s market. You are either part of the digital economy or reliant upon it. With critical information assets at risk, your company requires a state-of-the-art cybersecurity program. But how do you achieve the best possible program? Tari Schreider, in Building Effective Cybersecurity Programs: A Security Manager’s Handbook, lays out the step-by-step roadmap to follow as you build or enhance your cybersecurity program. Over 30+ years, Tari Schreider has designed and implemented cybersecurity programs throughout the world, helping hundreds of companies like yours. Building on that experience, he has created a clear roadmap that will allow the process to go more smoothly for you. Building Effective Cybersecurity Programs: A Security Manager’s Handbook is organized around the six main steps on the roadmap that will put your cybersecurity program in place: Design a Cybersecurity Program Establish a Foundation of Governance Build a Threat, Vulnerability Detection, and Intelligence Capability Build a Cyber Risk Management Capability Implement a Defense-in-Depth Strategy Apply Service Management to Cybersecurity Programs Because Schreider has researched and analyzed over 150 cybersecurity architectures, frameworks, and models, he has saved you hundreds of hours of research. He sets you up for success by talking to you directly as a friend and colleague, using practical examples. His book helps you to: Identify the proper cybersecurity program roles and responsibilities. Classify assets and identify vulnerabilities. Define an effective cybersecurity governance foundation. Evaluate the top governance frameworks and models. Automate your governance program to make it more effective. Integrate security into your application development process. Apply defense-in-depth as a multi-dimensional strategy. Implement a service management approach to implementing countermeasures. With this handbook, you can move forward confidently, trusting that Schreider is recommending the best components of a cybersecurity program for you. In addition, the book provides hundreds of citations and references allow you to dig deeper as you explore specific topics relevant to your organization or your studies. |
| bmc remedy incident management: Information Technology Consulting Services Ron Legarski, 2024-08-31 Information Technology Consulting Services: Strategies for the Modern Enterprise is an essential guide for business leaders, IT professionals, and consultants seeking to navigate the complexities of the digital age. Authored by Ron Legarski, a seasoned expert in telecommunications and IT services, this book offers a comprehensive exploration of the strategies, tools, and best practices that are critical for success in today’s technology-driven world. As organizations increasingly rely on advanced technologies to maintain a competitive edge, the demand for effective IT consulting has never been greater. This book delves into the core areas of IT consulting, including cloud computing, cybersecurity, data analytics, project management, and digital transformation. Each chapter provides practical insights, real-world case studies, and actionable strategies that readers can apply directly to their own consulting engagements or IT operations. Ron Legarski draws on his extensive experience to illuminate the challenges and opportunities that arise in the field of IT consulting. From understanding client needs and managing complex projects to implementing cutting-edge technologies and ensuring regulatory compliance, this book covers it all. Readers will gain a deep understanding of how to deliver high-impact IT solutions that align with business goals, drive innovation, and enhance operational efficiency. Whether you are an IT consultant, a business executive, or an IT manager, Information Technology Consulting Services: Strategies for the Modern Enterprise equips you with the knowledge and tools to succeed in an increasingly complex and competitive landscape. This book is a must-read for anyone involved in or considering IT consulting, offering a roadmap to achieving excellence in the ever-evolving world of information technology. |
| bmc remedy incident management: The Modern Data Center: A Comprehensive Guide Charles Nehme, Purpose of the Book In today's digital age, data centers are the backbone of virtually every industry, from finance and healthcare to entertainment and retail. This book, The Modern Data Center: A Comprehensive Guide, aims to provide a thorough understanding of the complexities and innovations that define contemporary data centers. Whether you are an IT professional, a data center manager, or a technology enthusiast, this guide is designed to equip you with the knowledge necessary to navigate and excel in the ever-evolving landscape of data centers. The Evolution and Significance of Modern Data Centers Data centers have come a long way since the early days of computing. What began as simple server rooms has evolved into sophisticated, multi-layered environments that support a wide range of applications and services critical to modern business operations. The significance of data centers cannot be overstated—they are integral to the functioning of the internet, cloud services, and the digital infrastructure that supports our daily lives. Target Audience This book is tailored for a diverse audience: IT Professionals: Gain in-depth knowledge of the latest technologies and best practices in data center design, management, and operations. Data Center Managers: Discover strategies for optimizing performance, enhancing security, and ensuring compliance. Technology Enthusiasts: Understand the foundational concepts and future trends shaping the data center industry. Structure of the Book The Modern Data Center: A Comprehensive Guide is divided into five parts, each focusing on a different aspect of data centers: Foundations of Data Centers: Covers the historical evolution, core components, and architectural frameworks. Design and Planning: Discusses site selection, design principles, and capacity planning. Technologies and Trends: Explores virtualization, cloud computing, automation, and networking innovations. Operations and Management: Details day-to-day operations, monitoring, security, and compliance. Future Directions: Looks at emerging technologies, sustainability, and future trends in data center development. Key Topics Covered Historical Context: Learn about the origins and development of data centers. Core Components: Understand the essential elements that make up a data center. Modern Architectures: Explore traditional and cutting-edge data center architectures. Design and Efficiency: Discover best practices for designing scalable and sustainable data centers. Operational Excellence: Gain insights into effective data center management and operations. Technological Innovations: Stay updated on the latest trends and technologies transforming data centers. Future Insights: Prepare for the future with predictions and expert insights into the next generation of data centers. Our Journey Together As we embark on this journey through the world of modern data centers, you will gain a comprehensive understanding of how these critical infrastructures operate, evolve, and shape the future of technology. Each chapter builds on the last, providing a layered approach to learning that ensures you have a well-rounded grasp of both the theoretical and practical aspects of data centers. Thank you for choosing The Modern Data Center: A Comprehensive Guide. Let’s dive into the intricate and fascinating world of data centers, where technology, innovation, and strategic planning converge to power the digital age. |
| bmc remedy incident management: Network World , 2003-05-26 For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce. |
| bmc remedy incident management: The ITIL Process Manual James Persse, 2016-01-01 This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program |
| bmc remedy incident management: Security Operations Center Joseph Muniz, Gary McIntyre, Nadhem AlFardan, 2015-11-02 Security Operations Center Building, Operating, and Maintaining Your SOC The complete, practical guide to planning, building, and operating an effective Security Operations Center (SOC) Security Operations Center is the complete guide to building, operating, and managing Security Operations Centers in any environment. Drawing on experience with hundreds of customers ranging from Fortune 500 enterprises to large military organizations, three leading experts thoroughly review each SOC model, including virtual SOCs. You’ll learn how to select the right strategic option for your organization, and then plan and execute the strategy you’ve chosen. Security Operations Center walks you through every phase required to establish and run an effective SOC, including all significant people, process, and technology capabilities. The authors assess SOC technologies, strategy, infrastructure, governance, planning, implementation, and more. They take a holistic approach considering various commercial and open-source tools found in modern SOCs. This best-practice guide is written for anybody interested in learning how to develop, manage, or improve a SOC. A background in network security, management, and operations will be helpful but is not required. It is also an indispensable resource for anyone preparing for the Cisco SCYBER exam. · Review high-level issues, such as vulnerability and risk management, threat intelligence, digital investigation, and data collection/analysis · Understand the technical components of a modern SOC · Assess the current state of your SOC and identify areas of improvement · Plan SOC strategy, mission, functions, and services · Design and build out SOC infrastructure, from facilities and networks to systems, storage, and physical security · Collect and successfully analyze security data · Establish an effective vulnerability management practice · Organize incident response teams and measure their performance · Define an optimal governance and staffing model · Develop a practical SOC handbook that people can actually use · Prepare SOC to go live, with comprehensive transition plans · React quickly and collaboratively to security incidents · Implement best practice security operations, including continuous enhancement and improvement |
| bmc remedy incident management: Energy and Water Development Appropriations for 2011: Dept. of Energy fiscal year 2011 justifications United States. Congress. House. Committee on Appropriations. Subcommittee on Energy and Water Development, 2010 |
| bmc remedy incident management: Mastering VMware Aria Automation Aditya Pratap Bhuyan, 2024-07-23 Mastering VMware Aria Automation: Streamline Cloud Infrastructure with Installation, Configuration, Management and Administration is an essential resource for IT professionals seeking to leverage the full potential of VMware's powerful cloud automation platform. Authored by an industry expert with over a decade of experience, this book provides an in-depth exploration of VMware Aria Automation, offering readers a detailed roadmap to mastering its features and capabilities. Starting with the fundamentals, the book introduces readers to the concepts of cloud automation and the specific benefits of VMware Aria Automation. It then delves into the architecture and components of the platform, setting the stage for a comprehensive understanding of its functionalities. The installation and configuration section provides step-by-step guides and best practices, ensuring a smooth setup process. Readers will learn how to create and manage blueprints and templates, essential for streamlining IT operations and achieving consistency across deployments. Advanced topics such as automation and orchestration are covered in detail, with practical examples and real-world scenarios illustrating how to build and manage workflows effectively. The book also explores integration with third-party tools, extending the functionality of VMware Aria Automation through APIs and plug-ins. Management and maintenance of the environment are crucial for long-term success, and this guide covers monitoring, reporting, backup, disaster recovery, and scaling. Security and compliance best practices are also discussed, ensuring readers can implement robust and secure solutions. The final chapters present common use cases, industry-specific implementations, and troubleshooting tips, making it a valuable reference for everyday challenges. With appendices including a glossary of terms and an API reference, this book is a comprehensive guide for anyone looking to master VMware Aria Automation. Whether you are a seasoned professional or new to cloud automation, Mastering VMware Aria Automation: Streamline Cloud Infrastructure with Installation, Configuration, Management and Administration equips you with the knowledge and skills to optimize and manage your IT environment effectively. |
| bmc remedy incident management: Cyber Security Interview Q & A Shubham Mishra, 2021-12-12 Our lives forever changed in the late 1990s with the launch of the internet. A new age of technology was ushered in, complete with joys, challenges, and dangers. As advancements continue we are faced with a new danger that was once relegated to con men and grifters. Today we must contend with hackers gaining our critical information at unprecedented levels. Never before has protecting your personal data been so important, nor has the need for qualified cyber security experts. Cyber Security Interview Questions & Answers is a comprehensive guide to understanding the field of cyber security and how to find the right fit for anyone seeking a job. From the mind of one of the world’s leading cyber security experts, this book explores the various jobs in the field, such as: · Security software developer · Ethical hacker · Chief information security officer · Digital forensics expert And more. Cyber security is the fastest-growing industry on the planet. It is in a constant state of development as we race to keep up with new technologies. If you are ready to begin your next career, or just collecting information to make a decision, Cyber Security Interview Questions & Answers is the book for you. |
| bmc remedy incident management: Oracle Enterprise Manager Cloud Control 12c Porus Homi Havewala, 2012-01-01 This book is a practical step-by-step tutorial with screenshots for carrying out tasks showing you how to manage and administer your data center with Oracle Enterprise Manager. It is packed with best practices and tips that will help you benefit from the author's extensive experience of working with Oracle Enterprise Manager since at least a decade, and combined with his 25+ years IT industry experience. If you are a Data Center, IT or Database Team manager who wants to take advantage of the automation and compliance benefits of Enterprise Manager 12c Cloud Control, then Oracle Enterprise Mana. |
| bmc remedy incident management: InfoWorld , 2007-03-05 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| bmc remedy incident management: Ansible for Real-Life Automation Gineesh Madapparambath, 2022-09-30 Learn how to automate and manage your IT infrastructure and applications using Ansible Key FeaturesDevelop Ansible automation use cases by automating day-to-day IT and application operationsUse Ansible to automate private and public cloud, application containers, and container platformsImprove your DevOps workflow with AnsibleBook Description Get ready to leverage the power of Ansible's wide applicability to automate and manage IT infrastructure with Ansible for Real-Life Automation. This book will guide you in setting up and managing the free and open source automation tool and remote-managed nodes in the production and dev/staging environments. Starting with its installation and deployment, you'll learn automation using simple use cases in your workplace. You'll go beyond just Linux machines to use Ansible to automate Microsoft Windows machines, network devices, and private and public cloud platforms such as VMWare, AWS, and GCP. As you progress through the chapters, you'll integrate Ansible into your DevOps workflow and deal with application container management and container platforms such as Kubernetes. This Ansible book also contains a detailed introduction to Red Hat Ansible Automation Platform to help you get up to speed with Red Hat AAP and integration with CI/CD and ITSM. What's more, you'll implement efficient automation solutions while learning best practices and methods to secure sensitive data using Ansible Vault and alternatives to automate non-supported platforms and operations using raw commands, command modules, and REST API calls. By the end of this book, you'll be proficient in identifying and developing real-life automation use cases using Ansible. What you will learnExplore real-life IT automation use cases and employ Ansible for automationDevelop playbooks with best practices for production environmentsApproach different automation use cases with the most suitable methodsUse Ansible for infrastructure management and automate VMWare, AWS, and GCPIntegrate Ansible with Terraform, Jenkins, OpenShift, and KubernetesManage container platforms such as Kubernetes and OpenShift with AnsibleGet to know the Red Hat Ansible Automation Platform and its capabilitiesWho this book is for This book is for DevOps and systems engineers looking to adopt Ansible as their automation tool. To get started with this book, basic knowledge of Linux is necessary, along with an understanding of how tasks are done the manual way before setting out to automate them. |
| bmc remedy incident management: Microsoft Hybrid Cloud Unleashed with Azure Stack and Azure Kerrie Meyler, Steve Buchanan, Mark Scholman, Jakob Gottlieb Svendsen, Janaka Rangama, 2017-11-21 Microsoft Hybrid Cloud Unleashed brings together comprehensive and practical insights into hybrid cloud technologies, complete CloudOps and DevOps implementation strategies, and detailed guidance for deploying Microsoft Azure Stack in your environment. Written by five Microsoft Cloud and Datacenter Management MVPs, this book is built on real-world scenarios and the authors’ extraordinary hands-on experiences as early adopters. Step by step, the authors help you integrate your optimal mix of private and public cloud, with a unified management experience that lets you move workloads at will, achieving unprecedented flexibility. The authors also guide you through all aspects of building your own secure, high-performance hybrid cloud infrastructure. You’ll discover how Azure Stack enables you to run data centers with the same scalability, redundancy, and reliability as Microsoft’s Azure data centers; how to integrate Azure infrastructure and platform services with internal operations; and how to manage crucial external dependencies. The book concludes with a deep dive into automating and customizing Azure Stack for maximum reliability, productivity, and cost savings. Detailed information on how to Run a private/hybrid cloud on your hardware in your data center, using APIs and code identical to public Azure Apply ITIL and DevOps lifecycles to your hybrid cloud implementation Gain a deep understanding of Azure Stack architecture, components, and internals Install and configure Azure Stack and master the Azure Stack Portal Integrate and utilize infrastructure, core, and custom resource providers Effectively provision, secure, and manage tenants Manage, monitor, troubleshoot, and back up Azure Stack with CloudOps Automate resource provisioning with PowerShell, the Azure CLI, templates, and Azure Stack’s API Write your own Azure Resource Manager templates Centrally automate cloud management and complex tasks connected to external systems Develop customized, production-ready Azure Stack marketplace items |
| bmc remedy incident management: IT Manager's Handbook: The Business Edition Bill Holtsnider, Brian D. Jaffe, 2009-11-09 IT Manager's Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for newly-promoted IT managers who needs to quickly understand their positions. It uses IT–related examples to discuss business topics and recognizes the ever-changing and growing demands of IT in today's world as well as how these demands impact those who work in the field. Specific attention is paid to the latest issues, including the challenges of dealing with a mobile and virtual workforce, managing Gen-X/Yers, and running an IT organization in a troubled economy. Rich with external references and written in-easy-to-read sections, IT Manager's Handbook: The Business Edition is the definitive manual to managing an IT department in today's corporate environment. - Focuses on Web 2.0 ideas and how they impact and play into today's organizations, so you can keep up on social networking, YouTube, web conferencing, instant messaging, Twitter, RSS Feeds, and other collaboration tools - Provides strategies on how to get employees to focus in the 24/7 data word - Discusses key IT topics in 'layman's terms' for business personnel who need to understand IT topics |
| bmc remedy incident management: Microservices From Day One Cloves Carneiro Jr., Tim Schmelmer, 2016-12-10 Learn what a microservices architecture is, its advantages, and why you should consider using one when starting a new application. The book describes how taking a microservices approach from the start helps avoid the complexity and expense of moving to a service-oriented approach after applications reach a critical code base size or traffic load. Microservices from Day One discusses many of the decisions you face when adopting a service-oriented approach and defines a set of rules to follow for easily adopting microservices. The book provides simple guidelines and tips for dividing a problem domain into services. It also describes best practices for documenting and generating APIs and client libraries, testing applications with service dependencies, optimizing services for client performance, and much more. Throughout the book, you will follow the development of a sample project to see how to apply the best practices described. What You Will Learn: Apply guidelines and best practices for developing projects that use microservices Define a practical microservices architecture at the beginning of a project that allows for fast development Define and build APIs based on real-world best practices Build services that easily scale by using tools available in most programming languages Test applications in a distributed environment Who This Book is For: Software engineers and web developers who have heard about microservices, and want to either move the project/applications they work on to a service-oriented environment, or want to start a new project knowing that building services helps with ease of scaling and maintainability. The book is a reference for developers who have a desire to build software in smaller, more focused and manageable chunks, but do not know how to get started. |
| bmc remedy incident management: Открытые системы. СУБД No06/2010 Открытые системы, 2022-05-07 В номере:Управление облакамиОдно из основных преимуществ облачной парадигмы – беспрецедентная гибкость предоставления ИТ-ресурсов. Облако гарантирует потребителям нужные объемы вычислительных мощностей или прикладной функциональности в нужное время, и при этом облачный пул ресурсов максимально абстрагирован от пользователя. Как провайдеру облачных сервисов контролировать не только свои, но и внешние ресурсы в их взаимосвязи?От мэйнфреймов к облакамПрограммное обеспечение для управления облаками попадает сегодня в число наиболее обсуждаемых «облачных» тем. Действительно, без особой натяжки Cloud Management Software можно назвать операционными системами современных виртуальных мэйнфреймов.Облака-убийцыОблака – весьма актуальная сегодня тема, и есть все основания полагать, что они станут очередным крупным событием в корпоративных информационных технологиях. Однако облака таят в себе разрушительный потенциал для существующих ИТ-архитектур.Аналитика в пространствеУспехи геоинформатики позволяют расширить возможности бизнес-аналитики за счет учета неиспользуемых ранее географических данных – новый класс аналитических технологий получил название Location Intelligence.Виртуализация как панацея?Решает ли виртуализация задачу обеспечения компьютерной безопасности? Краткий экскурс в историю призван помочь получить ответ на этот вопрос.Мифы вокруг кибербезопасностиВ учебных курсах по компьютерной безопасности часто присутствуют мифы, которые распространяются и на практику, что в ряде случаев наносит большой вред индустрии. |
| bmc remedy incident management: Beginning Oracle Database 12c Administration Ignatius Fernandez, 2015-07-20 Beginning Oracle Database 12c Administration is your entry point into a successful and satisfying career as an Oracle Database Administrator. The chapters of this book are logically organized into four parts closely tracking the way your database administration career will naturally evolve. Part 1 Database Concepts gives necessary background in relational database theory and Oracle Database concepts, Part 2 Database Implementation teaches how to implement an Oracle database correctly, Part 3 Database Support exposes you to the daily routine of a database administrator, and Part 4 Database Tuning introduces the fine art of performance tuning. Beginning Oracle Database 12c Administration provides information that you won't find in other books on Oracle Database. You'll discover not only technical information, but also guidance on work practices that are as vital to your success as are your technical skills. The author's favorite chapter is The Big Picture and the Ten Deliverables. (It is the editor’s favorite chapter too!) If you take the lessons in that chapter to heart, you can quickly become a much better Oracle database administrator than you ever thought possible. You will grasp the key aspects of theory behind relational database management systems and learn how to: • Install and configure an Oracle database, and ensure that it’s properly licensed; • Execute common management tasks in a Linux environment; • Defend against data loss by implementing sound backup and recovery practices; and • Improve database and query performance. |
| bmc remedy incident management: Agile Incident Management: Schnelle Lösungen für kritische Störungen Richard Tang, 2024-09-27 In der modernen IT-Landschaft sind Störungen unvermeidlich – doch wie können sie schnell und effizient behoben werden, ohne den Betrieb zu beeinträchtigen? Agile Incident Management zeigt Ihnen, wie agile Methoden wie Scrum und Kanban die Reaktionszeiten verkürzen und gleichzeitig die Qualität der IT-Services verbessern. Richard Tang erklärt praxisnah, wie Unternehmen durch flexible und iterative Ansätze nicht nur schneller auf Zwischenfälle reagieren, sondern auch langfristige Prozessoptimierungen erzielen können. Dieses Buch bietet wertvolle Einblicke für IT-Profis, die ihre Incident-Management-Prozesse agiler gestalten und ihre Teams besser auf unerwartete Herausforderungen vorbereiten möchten. Von der Priorisierung von Störungen über die Einführung effektiver Tools bis hin zur kontinuierlichen Verbesserung: Agile Incident Management ist Ihr Leitfaden für die Transformation Ihrer IT-Servicequalität. |
| bmc remedy incident management: Implementing ITIL Change and Release Management Larry Klosterboer, 2008-12-01 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 |
| bmc remedy incident management: InfoWorld , 2005-09-26 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| bmc remedy incident management: Statement of Disbursements of the House as Compiled by the Chief Administrative Officer from ... United States. Congress. House, 2004 Covers receipts and expenditures of appropriations and other funds. |
| bmc remedy incident management: 108-2: Statement of Disbursements of The House, Etc., House Document No. 108-179, January 1, 2004 to March 31, 2004, Part 1 of 2, (*Star Print). , 2004 |
| bmc remedy incident management: Public Cloud Potential in an Enterprise Environment Niklas Feil, |
| bmc remedy incident management: The Accidental SysAdmin Handbook Eric Kralicek, 2016-02-01 Understand the concepts, processes and technologies that will aid in your professional development as a new system administrator. While every information technology culture is specific to its parent organization, there are commonalities that apply to all organizations. The Accidental SysAdmin Handbook, Second Edition looks at those commonalities and provides a general introduction to critical aspects associated with system administration. It further acts to provide definitions and patterns for common computer terms and acronyms. What You Will Learn Build and manage home networking and plan more complex network environments Manage the network layer and service architectures as well as network support plans Develop a server hardware strategy and understand the physical vs. virtual server ecosystem Handle data storage, data strategies and directory services, and central account management Work with DNS, DHCP, IP v4 and IP v6 Deploy workstations and printers Manage and use antivirus and security management software Build, manage and work with intranets and Internet support services Who This Book Is For It is assumed that the reader has little to no experience in a professional information technology environment. |
| bmc remedy incident management: Plunkett's InfoTech Industry Almanac 2007 (E-Book) Jack W. Plunkett, 2007-02 Market research guide to the infotech industry a tool for strategic planning, competitive intelligence, employment searches or financial research. Contains trends, statistical tables, and an industry glossary. Includes one page profiles of infotech industry firms, which provides data such as addresses, phone numbers, and executive names. |
| bmc remedy incident management: ServiceNow Cookbook Ashish Rudra Srivastava, 2017-02-28 Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial. |
| bmc remedy incident management: ServiceNow: Building Powerful Workflows Tim Woodruff, Ashish Rudra Srivastava, Martin Wood, 2017-08-17 Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform. |
| bmc remedy incident management: Real ITSM: проверено временем Олег Скрынник, Дмитрий Исайченко, Игорь Гутник, Павел Дёмин, Денис Денисов, Роман Журавлёв, Елена Колбей, Артём Мукосеев, Константин Нарыжный, Александр Омельченко, Андрей Труфанов, Евгений Шилов, 2017-01-01 Лучшие заметки, опубликованные на портале Real ITSM за первые шесть лет |
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