| bmc helix knowledge management: Social Innovation in Higher Education Carmen Păunescu, Katri-Liis Lepik, Nicholas Spencer, 2022-01-01 This open access book offers unique and novel views on the social innovation landscape, tools, practices, pedagogies, and research in the context of higher education. International, multi-disciplinary academics and industry leaders present new developments, research evidence, and practice expertise on social innovation in higher education institutions (HEIs), across academic and professional disciplines. The book includes a selected set of peer-reviewed chapters presenting different perspectives against which relevant actors can identify and analyse social innovation in HEIs. The volume demonstrates how HEIs can respond to societal challenges, support positive social change, and contribute to the development of international public policy discourse. It answers the question ‘how does the present higher education system, in different countries, promote social innovation and create social change and impact’. In answering this question, the book identifies factors driving success as well as obstacles. Furthermore, it examines how higher education innovation assists societal challenges and investigates the benefits of effective social innovation engagement by HEIs. The interdisciplinary approach of the volume makes it a must-read for scholars, students, policy-makers, and practitioners of economics, education, business and management, political science, and sociology interested in a better understanding of social innovation. |
| bmc helix knowledge management: Producing Green Knowledge and Innovation Shantha Indrajith Hikkaduwa Liyanage, 2022-04-13 The knowledge and innovation meant for knowledge-based economies (KBEs) are branded as green knowledge and innovation/ethical human capital, blended with the natural system as modeled by the Quintuple Helix Model of Innovation. However, due to bureaucratic challenges and myths, conventional universities produce knowledge and innovation in the sense of traditional disciplinary knowledge, which are not adequate to meet the goals of sustainable development. This book provides a model for greening a university which in turn can produce green knowledge and innovation in the mainstream knowledge production process. This model, which is based on research, can be adopted by the conventional universities in other regions. Such a process results in providing benefits to stakeholders of the university at the micro-level. At the macro-level, it blends with the other knowledge systems—namely, the natural environment of society, economic system, media-based and culture-based public and civil society, and political system—to create a sustainable knowledge economy. |
| bmc helix knowledge management: Critical Knowledge Transfer Dorothy Leonard-Barton, Walter C. Swap, Gavin Barton, 2015 Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. |
| bmc helix knowledge management: Smart Quintuple Helix Innovation Systems Elias G. Carayannis, David F. J. Campbell, 2018-11-21 This volume examines the relationships among social ecology, innovation, sustainable development and economic growth. The Quintuple Helix innovation model focuses on the interactions among five key elements of society: academia, industry, government, culture, and the environment--with particular respect to harnessing knowledge to promote social, political, and economic development. The Quintuple Helix is a powerful theoretical and practical lens for analyzing and understanding such critical and complex ecological and socioeconomic issues as global warming and climate change and their implications for sustainability. The authors provide policy approaches and strategies to help create a balance among the often competing forces of environmental protection, innovation, entrepreneurship, and social and economic growth that will successfully benefit society and protect democratic values. |
| bmc helix knowledge management: From Agriscience to Agribusiness Nicholas Kalaitzandonakes, Elias G. Carayannis, Evangelos Grigoroudis, Stelios Rozakis, 2017-11-21 This volume presents a state-of-the-art overview of the rapidly evolving field of agribusiness, highlighting the most current issues, concepts, trends and themes in research, practice and policy. With a particular emphasis on technology, product and process innovation, the authors cover a wide array of topics relating to such issues as research and development, technology transfer and patents and licensing, with particular respect to the roles of academic institutions, private organizations and public agencies in generating and disseminating knowledge. Featuring case studies of innovative initiatives across the industry, this book will appeal to researchers, business leaders, university administrators and policymakers concerned with the multi-faceted implications of this dynamic and controversial sector. |
| bmc helix knowledge management: The Innovation Stack Jim McKelvey, 2020-03-10 From the cofounder of Square, an inspiring and entertaining account of what it means to be a true entrepreneur and what it takes to build a resilient, world-changing company In 2009, a St. Louis glassblowing artist and recovering computer scientist named Jim McKelvey lost a sale because he couldn't accept American Express cards. Frustrated by the high costs and difficulty of accepting credit card payments, McKelvey joined his friend Jack Dorsey (the cofounder of Twitter) to launch Square, a startup that would enable small merchants to accept credit card payments on their mobile phones. With no expertise or experience in the world of payments, they approached the problem of credit cards with a new perspective, questioning the industry's assumptions, experimenting and innovating their way through early challenges, and achieving widespread adoption from merchants small and large. But just as Square was taking off, Amazon launched a similar product, marketed it aggressively, and undercut Square on price. For most ordinary startups, this would have spelled the end. Instead, less than a year later, Amazon was in retreat and soon discontinued its service. How did Square beat the most dangerous company on the planet? Was it just luck? These questions motivated McKelvey to study what Square had done differently from all the other companies Amazon had killed. He eventually found the key: a strategy he calls the Innovation Stack. McKelvey's fascinating and humorous stories of Square's early days are blended with historical examples of other world-changing companies built on the Innovation Stack to reveal a pattern of ground-breaking, competition-proof entrepreneurship that is rare but repeatable. The Innovation Stack is a thrilling business narrative that's much bigger than the story of Square. It is an irreverent first-person look inside the world of entrepreneurship, and a call to action for all of us to find the entrepreneur within ourselves and identify and fix unsolved problems--one crazy idea at a time. |
| bmc helix knowledge management: Introduction to Knowledge Management Emerald Insight Staff, 2005 At the centre of every successful organization is the knowledge of key managers and their ability to apply it. In a globally competitive world, it is becoming increasingly important to capture knowledge, develop people and establish lifelong learning to continue to compete at the leading edge of business. |
| bmc helix knowledge management: Site Reliability Engineering Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff, 2016-03-23 The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use |
| bmc helix knowledge management: Ultimate ITIL® 4 Foundation Certification Guide Sankarsan Biswas, 2024-08-22 TAGLINE Turbo Charge Your IT career with ITSM Knowledge KEY FEATURES ● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM). ● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges. ● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands. DESCRIPTION The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles. WHAT WILL YOU LEARN ● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services. ● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence. ● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success. ● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects. ● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era. ● Develop the ability to combine people, processes, and technology seamlessly for a comprehensive approach to IT Service Management (ITSM). WHO IS THIS BOOK FOR? This book is tailored for IT professionals and leaders at all levels aiming to enhance their IT Service Management skills, including IT managers, service delivery managers, ITIL practitioners, project managers, operations managers, service desk managers, governance officers, digital transformation leaders, and those preparing for ITIL certification. TABLE OF CONTENTS 1. Getting Started with ITIL and ITSM 2. Navigating the ITIL4 Landscape-1 3. Navigating the ITIL4 Landscape-2 4. A Holistic Approach to IT Service Management 5. General Management Practices – I 6. General Management Practices – II 7. General Management Practices - III 8. General Management Practices – IV 9. Technical Management Practices 10. Service Management Practices - I 11. Service Management Practices - II 12. Service Management Practices-III 13. Service Management Practices - IV 14. Service Management Practices - V 15. Roadmap for ITIL Certification 16. Digital Transformations With ITIL4 17. Implementing ITIL4 in Organizations Index |
| bmc helix knowledge management: Cases on Enhancing Business Sustainability Through Knowledge Management Systems Russ, Meir, 2023-06-26 Artificial intelligence (AI) is becoming a reality for pioneering organizations while they are facing complex and multifaceted aspects of business sustainability with ambiguous and changing ethical norms and vague or nonexistent legislation. The first quarter of the 21st century was identified as the beginning of the continuous, ongoing, and accelerating wave of simultaneous general purpose technologies revolutions causing accelerated shrinkage of the half-life of knowledge. Cases on Enhancing Business Sustainability Through Knowledge Management Systems presents teaching case studies exploring the formulation and implementation of knowledge management systems (KMS) in organizations. Covering topics such as automation, machine learning, and socio-ecological innovation, this case book is an essential resource for business leaders and managers, IT managers, entrepreneurs, government officials, computer scientists, students and educators of higher education, librarians, researchers, and academicians. |
| bmc helix knowledge management: T Bytes Agile & AI Operations IT Shades, This document brings together a set of latest data points and publicly available information relevant for Agile & AI Operations Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| bmc helix knowledge management: The Complete IMS HALDB Guide All You Need to Know to Manage HALDBs Jouko Jantti, Cornelia Hallmen, Raymond Keung, Rich Lewis, 2003 This IBM Redbooks publication describes the High Availability Large Database (HALDB) capability available with IMS. IMS HALDB was introduced with IMS Version 7. It allows IMS databases to grow to almost unlimited sizes while providing increased availability. This book updates IMS Version 7 High Availability Large Database Guide, SG24-5751, as well as adding topics that were not covered in the previous book. This publication provides a broad explanation of HALDB and its uses. Specific areas covered include: -HALDB overview, definition, and structure -Migration from non-HALDB databases -Application considerations -HALDB database administration This publication documents our hands-on experience in a test environment. It includes migration and administration examples. Some IBM Data Management Tools for IMS are also discussed in this publication. Special emphasis is given to the IMS HALDB Conversion and Maintenance Aid product. Examples of the use of these tools are provided. |
| bmc helix knowledge management: Communicating Science in Social Contexts Donghong Cheng, Michel Claessens, Nicholas R. J. Gascoigne, Jenni Metcalfe, Bernard Schiele, Shunke Shi, 2008-07-15 Science communication, as a multidisciplinary field, has developed remarkably in recent years. It is now a distinct and exceedingly dynamic science that melds theoretical approaches with practical experience. Formerly well-established theoretical models now seem out of step with the social reality of the sciences, and the previously clear-cut delineations and interacting domains between cultural fields have blurred. Communicating Science in Social Contexts examines that shift, which itself depicts a profound recomposition of knowledge fields, activities and dissemination practices, and the value accorded to science and technology. Communicating Science in Social Contexts is the product of long-term effort that would not have been possible without the research and expertise of the Public Communication of Science and Technology (PCST) Network and the editors. For nearly 20 years, this informal, international network has been organizing events and forums for discussion of the public communication of science. |
| bmc helix knowledge management: Business Applications of Operations Research Bodhibrata Nag, 2013-12-09 Operations Research is a bouquet of mathematical techniques which have evolved over the last six decades, to improve the process of business decision making. Operations Research offers tools to optimize and find the best solutions to myriad decisions that managers have to take in their day to day operations or while carrying out strategic planning. Today, with the advent of operations research software, these tools can be applied by managers even without any knowledge of the mathematical techniques that underlie the solution procedures. The book starts with a brief introduction to various tools of operations research, such as linear programming, integer programming, multi-objective programming, queuing theory and network theory together with simple examples in each of the areas. Another introductory chapter on handling the operations research software, along with examples is also provided. The book intends to make the readers aware of the power and potential of operations research in addressing decision making in areas of operations, supply chain, financial and marketing management. The approach of this book is to demonstrate the solution to specific problems in these areas using operations research techniques and software. The reader is encouraged to use the accompanying software models to solve these problems, using detailed do-it-yourself instructions. The intended outcome for readers of this book will be gaining familiarity and an intuitive understanding of the various tools of operations research and their applications to various business situations. It is expected that this will give the reader the ability and confidence to devise models for their own business needs. |
| bmc helix knowledge management: Organizational Routines Markus C. Becker, Nathalie Lazaric, 2009-01-01 One of the major challenges facing organization studies has been for a long time to develop an operational content to the notion of routines . This book offers important advances in this direction, both conceptually and through illuminating case studies. Giovanni Dosi, Sant Anna School of Advanced Studies, Pisa, Italy This book showcases advanced empirical research that applies the concept of organizational routines to understanding organizations and how they change and evolve. The contributions gathered in the book cover qualitative, quantitative, and archival methods for empirical research applying the concept of organizational routines. Specific issues highlighted include the use of event-sequence methods in the analysis of organizational routines, the impact of standard operating procedures on recurrent behaviour patterns, and the stability, resilience, and change of organizational routines. The book thus provides an overview of different empirical methods applied to study organizational routines, and of their prerequisites, analytical power, and contribution. This comprehensive book will be of great interest to scholars and postgraduate students in the fields of organization theory, strategy, and organization behaviour. Researchers in organization, management and economic science, organizational change and evolutionary theories will also find this book invaluable. |
| bmc helix knowledge management: Bracketology Joe Lunardi, David Smale, Mark Few, 2021-03-02 Lunardi delves into the early days of Bracketology, details its growth, and dispels the myths of the process The NCAA Tournament has become one of the most popular sports events in the country, consuming fans for weeks with the run to the Final Four and ultimately the crowning of the champion of college hoops.? Each March, millions of Americans fill out their bracket in the hopes of correctly predicting the future. Yet, there is no true Madness without the oft-debated question about what teams should be seeded where—from the Power-5 Blue Blood with some early season stumbles on their resume to the mid-major that rampaged through their less competitive conference season—and the inventor of Bracketology himself, Joe Lunardi, now reveals the mystery and science behind the legend. While going in depth on his ever-evolving predictive formula, Lunardi compares great teams from different eras with intriguing results, talks to the biggest names in college basketball about their perception of Bracketology (both good and bad), and looks ahead to the future of the sport and how Bracketology will help shape the conversation. This fascinating book is a must-read for college hoops fans and anyone who has aspired to win their yearly office pool. |
| bmc helix knowledge management: The Knowledge-based Economy Loet Leydesdorff, 2006 Challenging, theoretically rich yet anchored in detailed empirical analysis, Loet Leydesdorff's exploration of the dynamics of the knowledge-economy is a major contribution to the field. Drawing on his expertise in science and technology studies, systems theory, and his internationally respected work on the 'triple helix', the book provides a radically new modelling and simulation of knowledge systems, capturing the articulation of structure, communication, and agency therein. This work will be of immense interest to both theorists of the knowledge-economy and practitioners in science policy. Andrew Webster Science & Technology Studies, University of York, UK ________________________________________ This book is a ground-breaking collection of theory and techniques to help understand the internal dynamics of the modern knowledge-based economy, including issues such as stability, anticipation, and interactions amongst components. The combination of theory, measurement, and modelling gives the necessary power with which to address the complexity of modern networked social systems. Each on its own would partly illuminate an innovation system, but the combination sheds a far brighter light. Mike Thelwall Information Science, University of Wolverhampton, UK ________________________________________ The sociologist Niklas Luhmann is considered one of the few social scientists possibly able to explain a decisive event once it has happened. In this book, Loet Leydesdorff answers the challenge to take Luhmann's analysis one step further by introducing anticipation into the theory. This book provides a fascinating exploration of the use of recursion and incursion to model social processes. Dirk Baecker Sociology, Universität Witten/Herdecke, Germany ________________________________________ How can an economy based on something as volatile as knowledge be sustained? The urgency of improving our understanding of a knowledge-based economy provides the context and necessity of this study. In a previous study entitled A Sociological Theory of Communications: The Self-Organization of the Knowledge-based Society (2001) the author specified knowledge-based systems from a sociological perspective. In this book, he takes this theory one step further and demonstrates how the knowledge base of an economic system can be operationalized, both in terms of measurement and by providing simulation models. |
| bmc helix knowledge management: Basic Service Management Rob England, 2011-08-26 Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be. |
| bmc helix knowledge management: The Site Reliability Workbook Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne, 2018-07-25 In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield |
| bmc helix knowledge management: Plus! The Standard+Case Approach Rob England, 2013-05-21 If your customers see your group as bureaucratic and inflexible... If your staff feel process bound... If your process doesn't adapt to a changing world... See service response in a new light. Standard+Case is an exciting new approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing a service, read this. It will change your view of how responses are handled. Standard+Case applies to anything that requires a human response: there's either a standard response or there isn't. Standard+Case is a new paradigm for categorising and resolving any sort of response tickets, such as service desk requests (including incidents), problems, or operational changes. The phrase a new paradigm gets much over-used but this time it applies. This approach changes the way we think about everything to do with response. Standard+Case is a universal approach to responding to situations. It offers the following tangible benefits: -better utilisation of staff resources through greater throughput of responses because of more effective and efficient resolution of unknown and unfamiliar situations -reduced user down-time and time spent waiting on responses -fewer errors in complex and complicated situations. Standard+Case offers the following intangible benefits: -greater flexibility in responding to user needs -higher customer and user satisfaction -improved staff morale -better metrics: greater predictability of Standard responses and more meaningful monitoring of Case responses Much of our thinking in providing service is drawn from manufacturing, and focuses on standardisation (definition, repeatability) and statistical improvement of repeated tasks. But we no longer live in an industrial economy; we live in a service economy. We no longer manage industrial production lines; we manage the delivery of services to people. People cannot to be standardised. Much of our traditional approach tries to make them be standardised: to engage users in a standard manner, to respond back to them in equally standard ways. We pretend the world is standardised. When it is not - when non-standard things happen - we treat them as exceptions, and as failures of the system. Think of long-running incidents, or requests that do not fall into any defined category. As a consequence, non-standard responses are poorly controlled, misleadingly reported, and no formal practices exist; so there is minimal structured improvement of how we deal with them. Standard+Case acknowledges reality: much of our service activity will always be non-standard and has to be dealt with in a formalised way in order to manage, report and improve it as we do for the standardised part. We do that by treating non-standard responses as cases. Standard+Case accepts that much of the service world is non-standard. It is not a new way of responding to situations; it is simply a new way of looking at what we do now. We do respond to non-standard situations now, but we have little rigour around who and how. Standard+Case formalises and brings rigour to our ad-hoc response, so that all instances of service response are managed, reported and improved, not just the standard ones. |
| bmc helix knowledge management: Building Secure and Reliable Systems Heather Adkins, Betsy Beyer, Paul Blankinship, Piotr Lewandowski, Ana Oprea, Adam Stubblefield, 2020-03-16 Can a system be considered truly reliable if it isn't fundamentally secure? Or can it be considered secure if it's unreliable? Security is crucial to the design and operation of scalable systems in production, as it plays an important part in product quality, performance, and availability. In this book, experts from Google share best practices to help your organization design scalable and reliable systems that are fundamentally secure. Two previous O’Reilly books from Google—Site Reliability Engineering and The Site Reliability Workbook—demonstrated how and why a commitment to the entire service lifecycle enables organizations to successfully build, deploy, monitor, and maintain software systems. In this latest guide, the authors offer insights into system design, implementation, and maintenance from practitioners who specialize in security and reliability. They also discuss how building and adopting their recommended best practices requires a culture that’s supportive of such change. You’ll learn about secure and reliable systems through: Design strategies Recommendations for coding, testing, and debugging practices Strategies to prepare for, respond to, and recover from incidents Cultural best practices that help teams across your organization collaborate effectively |
| bmc helix knowledge management: BMC Control-M 7 Qiang Ding, 2012-10-10 Master one of the world?s most powerful enterprise workload automation tools? BMC Control-M 7 - using this book and eBook. |
| bmc helix knowledge management: VeriSMTM: Unwrapped and Applied Claire Agutter, Johann Botha, Suzanne Van Hove, 2018-09-25 VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance. |
| bmc helix knowledge management: Enterprise Project Portfolio Management Dr. Richard Bayney, Ram Chakravarti, 2012-08-11 This unique guide and professional reference presents a structured framework for practitioners and students of project, program, and portfolio management to enhance their strategic and analytic capabilities in the evolving discipline of project portfolio management (PPM). It provides a practical, step-by-step approach to building competencies in categorizing, evaluating, optimizing, prioritizing, and managing an IT, pharmaceutical, biotech or other complex R&D-oriented portfolio of investments. |
| bmc helix knowledge management: Strategic Management in Public Services Organizations Ewan Ferlie, Edoardo Ongaro, 2015-02-20 Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management. |
| bmc helix knowledge management: ECKM 2019 20th European Conference on Knowledge Management 2 VOLS Dr. Eduardo Tomé, 2019-09-05 |
| bmc helix knowledge management: 23rd European Conference on Knowledge Management Vol 1 Piera Centobelli, Roberto Cerchione, 2022-09-01 |
| bmc helix knowledge management: Assessing Genetic Risks Institute of Medicine, Committee on Assessing Genetic Risks, 1994-01-01 Raising hopes for disease treatment and prevention, but also the specter of discrimination and designer genes, genetic testing is potentially one of the most socially explosive developments of our time. This book presents a current assessment of this rapidly evolving field, offering principles for actions and research and recommendations on key issues in genetic testing and screening. Advantages of early genetic knowledge are balanced with issues associated with such knowledge: availability of treatment, privacy and discrimination, personal decision-making, public health objectives, cost, and more. Among the important issues covered: Quality control in genetic testing. Appropriate roles for public agencies, private health practitioners, and laboratories. Value-neutral education and counseling for persons considering testing. Use of test results in insurance, employment, and other settings. |
| bmc helix knowledge management: Knowledge Management 2.0: Organizational Models and Enterprise Strategies Boughzala, Imed, 2011-09-30 In the last few years, knowledge management practices have evolved in organizations. The introduction of Web 2.0 technologies has encouraged new methods of information usage and knowledge sharing, which are frequently used by employees who already rely on these Web 2.0 technologies in their personal lives. Knowledge Management 2.0: Organizational Models and Enterprise Strategies provides an overview of theoretical and empirical research on knowledge management generation in the Web 2.0 age. Research in this book highlights knowledge management evolution with a global focus and investigates the impact knowledge management 2.0 has on business models, enterprise governance and strategies, human resources, and IT design, implementation, and appropriation in organizations. |
| bmc helix knowledge management: Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship , 2020-07-30 The second edition of this exhaustive work (ECIIE) comprehensively covers the broad spectrum of topics relating to the process of creativity and innovation, from a wide variety of perspectives (e.g., economics, management, psychology, anthropology, policy, technology, education, the arts) and modes (individual, organization, industry, nation, region). This edition includes some 400 topical entries, definitions of key terms and concepts and review essays, from a global array of more than 250 researchers, business executives, policymakers, and artists, illuminating the many facets of creativity and innovation and highlighting their relationships to such universal concepts as knowledge management, economic opportunity, and sustainability. Entries feature description of key concepts and definition of terms, full-color illustrations, case examples, future directions for research and application, synonyms and cross-references and bibliographic references. |
| bmc helix knowledge management: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management |
| bmc helix knowledge management: COBIT 2019 Framework Isaca, 2018-11 |
| bmc helix knowledge management: The Academy of Management Annals James P. Walsh, Arthur P. Brief, 2007 The Academy of Management is proud to announce the inaugural volume of The Academy of Management Annals. This exciting new series follows one guiding principle: The advancement of knowledge is possible only by conducting a thorough examination of what is known and unknown in a given field. Such assessments can be accomplished through comprehensive, critical reviews of the literature--crafted by informed scholars who determine when a line of inquiry has gone astray, and how to steer the research back onto the proper path. The Academy of Management Annals provide just such essential reviews. Written by leading management scholars, the reviews are invaluable for ensuring the timeliness of advanced courses, for designing new investigative approaches, and for identifying faulty methodological or conceptual assumptions. The Annals strive each year to synthesize a vast array of primary research, recognizing past principal contributions while illuminating potential future avenues of inquiry. Volume 1 of the Annals explores a wide spectrum of research: corporate control; nonstandard employment; critical management; physical work environments; public administration team learning; emotions in organizations; leadership and health care; creativity at work; business and the environment; and bias in performance appraisals. Ultimately, academic scholars in management and allied fields (e.g., sociology of organizations and organizational psychology) will see The Academy of Management Annals as a valuable resource to turn to for comprehensive, up-to-date information--published in a single volume every year by the preeminent association for management research. |
| bmc helix knowledge management: Financial Environment and Business Development Mehmet Huseyin Bilgin, Hakan Danis, Ender Demir, Ugur Can, 2016-08-16 This volume focuses on the latest findings concerning financial environment research and the effects on business. Major topics addressed range from finance-driven globalization, contagion risk transmission, financial sustainability, and bank efficiency, to oil price shocks and spot prices research. Further topics include family business, business valuation, public sector development and business organization in the globalized environment. This book features selected peer-reviewed articles from the 16th EBES conference in Istanbul, where over 270 papers were presented by 478 researchers from 56 countries. |
| bmc helix knowledge management: Introduction to ITIL Mike Pieper, Annelies van der Veen, 2005-08-24 This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues. |
| bmc helix knowledge management: E-Learning: Strategies for Delivering Knowledge in the Digital Age Marc J. Rosenberg, 2000-11-16 Internet and intranet technologies offer tremendous opportunities to bring learning into the mainstream of business. E-Learning outlines how to develop an organization-wide learning strategy based on cutting-edge technologies and explains the dramatic strategic, organizational, and technology issues involved. Written for professionals responsible for leading the revolution in workplace learning, E-Learning takes a broad, strategic perspective on corporate learning. This wake-up call for executives everywhere discusses: • Requirements for building a viable e-learning strategy • How online learning will change the nature of training organizations • Knowledge management and other new forms of e-learning Marc J. Rosenberg, Ph.D. (Hillsborough, NJ) is an independent consultant specializing in knowledge management, e-learning strategy and the reinvention of training. Prior to this, he was a senior direction and kowledge management field leader for consulting firm DiamondCluster International. |
| bmc helix knowledge management: Intelligent Assistive Technologies for Dementia Fabrice Jotterand, Marcello Ienca, Tenzin Wangmo, Bernice Elger, 2019 The increasingly widespread implementation and use of intelligent assistive technologies (IATs) is reshaping dementia care. This volume provides an up-to-date overview of the current state of IATs for dementia care. The new essays collected here examine what IATs will mean for clinical practice and the ethical and regulatory challenges they will pose. |
| bmc helix knowledge management: Accelerate Nicole Forsgren, PhD, Jez Humble, Gene Kim, 2018-03-27 Winner of the Shingo Publication Award Accelerate your organization to win in the marketplace. How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations. Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level. |
| bmc helix knowledge management: IT Change Management , 2017 Essential reading for anyone wishing to understand how IT change management can be implemented and put into practice within the workplace. |
| bmc helix knowledge management: ICICKM 2018 15th International Conference on Intellectual Capital Knowledge Management & Organisational Learning Prof. Shaun Pather, 2018-11-29 |
BMC Helix Knowledge Management
BMC Helix Knowledge Management is an AI Knowledge Management Software specifically designed to streamline your support flow by building and sharing consistent and personalized …
BMC Helix ITSM Applications 22.1 Compatibility Information
This document lists the compatible and supported configurations for usage of BMC Helix® ITSM Applications, including the Smart IT 22.1 User Interface for the ITSM applications. The BMC …
BMC Helix Remedyforce - Salesforce
Knowledge Management: Search and resolve common issues through a robust knowledge base. Survey: Create, schedule, and manage the distribution of surveys to understand the …
IMPROVING YOUR ORGANIZATIONAL KNOWLEDGE WITH …
BMC is introducing agentic artificial intelligence (AI) to transform enterprise IT work. The new BMC HelixGPT Knowledge Curator AI agent works with support and operations teams to …
Harnessing the Power of AI Across Service and Operations …
Using BMC Helix, you can model dependencies between services. Therefore, large organizations or structures can be divided into smaller, more manageable sets of services.
BMC Helix Knowledge Management by ComAround 21.x
BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your …
BMC HelixGPT - materna.de
BMC HelixGPT delivers a pre-trained GPT LLM service and integrates into BMC Helix applications, learning from your enterprise’s knowledge (including user profiles and permission …
BMC HELIX SERVICE MANAGEMENT 23.3.02 ADDS …
View the BMC Helix Service Management 23.3.02 release notes for more details on these exciting enhancements and many others in the release.
BMC Helix IT Service Management
BMC Helix IT Service Management (ITSM) is an ITIL®!-certified SaaS solution that modernizes and transforms the IT service desk by leveraging intelligence to automate everywhere, reduce …
Scaling Operations for a Global Telecom Giant with …
BMC Helix provides AI-powered service manage-ment to drive faster problem resolution and deliver an improved employee experi-ence. Additionally, BMC Helix Discovery was added to …
M Helix M Helix ITSM 23.x: Fundamentals Using (WT) - BMC …
Module 4: Knowledge Management with BMC Helix ITSM • Provide an overview of BMC Helix ITSM: Knowledge Management and its roles and permissions • Explain how to access the …
BMC INTRODUCES AGENTIC AI TO TRANSFORM ENTERPRISE …
BMC HelixGPT Knowledge Creator transforms knowledge management in support organizations, empowering your teams to achieve greater self-service levels and higher resolution rates, while …
BMC Helix Knowledge Management by ComAround 21.x: …
BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your …
BMC HELIX AT THE INTERSECTION OF CUSTOMER DEMAND …
BMC Helix Digital Workplace studio brings new capabilities to our BMC Helix Knowledge Management integration, allowing any function to create a microsite that provides content, …
UNLEASHING IT POTENTIAL: BMC’S AGENTIC AI MULTIPLIES …
Agentic AI is at the core of BMC Helix, empowering IT teams to tackle service management, AIOps, observability, SecOps, and compliance challenges more effectively. The BMC …
BMC Helix ITSM - Knowledge Management 19.x ... - BMC …
In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and …
DISCOVER WHY BMC HELIX ITSM IS A GLOBAL LEADER - BMC …
According to the report, “BMC Helix ITSM is a well-built ITSM platform with excellent use of AI, NLP, and intelligent heuristics. AI has been put to good use at all levels, and dashboards can …
BMC Helix ITSM - Smart IT 20.x: Fundamentals Using …
This course gives Smart IT Knowledge Management users an overview of BMC Helix ITSM: Knowledge Management, its function, features and benefits. It explains vital knowledge …
BMC Helix ITSM - Knowledge Management 19.x: …
In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and …
BMC HELIX EARNS PINKVERIFY CERTIFICATION ACROSS 18 IT …
independent assessor in the quality and capabilities of the BMC Helix solution, especially for IT and enterprise service management.” Learn more about Pink Elephant, the PinkVERIFY ® …
BMC Helix Knowledge Management
BMC Helix Knowledge Management is an AI Knowledge Management Software specifically designed to streamline your support flow by building and sharing consistent and personalized …
BMC Helix ITSM Applications 22.1 Compatibility Information
This document lists the compatible and supported configurations for usage of BMC Helix® ITSM Applications, including the Smart IT 22.1 User Interface for the ITSM applications. The BMC …
BMC Helix Remedyforce - Salesforce
Knowledge Management: Search and resolve common issues through a robust knowledge base. Survey: Create, schedule, and manage the distribution of surveys to understand the …
IMPROVING YOUR ORGANIZATIONAL KNOWLEDGE WITH …
BMC is introducing agentic artificial intelligence (AI) to transform enterprise IT work. The new BMC HelixGPT Knowledge Curator AI agent works with support and operations teams to …
Harnessing the Power of AI Across Service and Operations …
Using BMC Helix, you can model dependencies between services. Therefore, large organizations or structures can be divided into smaller, more manageable sets of services.
BMC Helix Knowledge Management by ComAround 21.x
BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your …
BMC HelixGPT - materna.de
BMC HelixGPT delivers a pre-trained GPT LLM service and integrates into BMC Helix applications, learning from your enterprise’s knowledge (including user profiles and permission …
BMC HELIX SERVICE MANAGEMENT 23.3.02 ADDS …
View the BMC Helix Service Management 23.3.02 release notes for more details on these exciting enhancements and many others in the release.
BMC Helix IT Service Management
BMC Helix IT Service Management (ITSM) is an ITIL®!-certified SaaS solution that modernizes and transforms the IT service desk by leveraging intelligence to automate everywhere, reduce …
Scaling Operations for a Global Telecom Giant with …
BMC Helix provides AI-powered service manage-ment to drive faster problem resolution and deliver an improved employee experi-ence. Additionally, BMC Helix Discovery was added to …
M Helix M Helix ITSM 23.x: Fundamentals Using (WT) - BMC …
Module 4: Knowledge Management with BMC Helix ITSM • Provide an overview of BMC Helix ITSM: Knowledge Management and its roles and permissions • Explain how to access the …
BMC INTRODUCES AGENTIC AI TO TRANSFORM ENTERPRISE …
BMC HelixGPT Knowledge Creator transforms knowledge management in support organizations, empowering your teams to achieve greater self-service levels and higher resolution rates, …
BMC Helix Knowledge Management by ComAround 21.x: …
BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your …
BMC HELIX AT THE INTERSECTION OF CUSTOMER DEMAND …
BMC Helix Digital Workplace studio brings new capabilities to our BMC Helix Knowledge Management integration, allowing any function to create a microsite that provides content, …
UNLEASHING IT POTENTIAL: BMC’S AGENTIC AI MULTIPLIES …
Agentic AI is at the core of BMC Helix, empowering IT teams to tackle service management, AIOps, observability, SecOps, and compliance challenges more effectively. The BMC …
BMC Helix ITSM - Knowledge Management 19.x ... - BMC …
In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and …
DISCOVER WHY BMC HELIX ITSM IS A GLOBAL LEADER
According to the report, “BMC Helix ITSM is a well-built ITSM platform with excellent use of AI, NLP, and intelligent heuristics. AI has been put to good use at all levels, and dashboards can …
BMC Helix ITSM - Smart IT 20.x: Fundamentals Using …
This course gives Smart IT Knowledge Management users an overview of BMC Helix ITSM: Knowledge Management, its function, features and benefits. It explains vital knowledge …
BMC Helix ITSM - Knowledge Management 19.x: …
In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and …
BMC HELIX EARNS PINKVERIFY CERTIFICATION ACROSS 18 …
independent assessor in the quality and capabilities of the BMC Helix solution, especially for IT and enterprise service management.” Learn more about Pink Elephant, the PinkVERIFY ® …
