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| civility in the workplace training: Choosing Civility P. M. Forni, 2010-04-01 Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion. “Insightful meditation on how changing the way we think can improve our daily lives. ... A deft exploration that urges us to think before speaking.” —Kirkus, Starred Review |
| civility in the workplace training: Mastering Civility Christine Porath, 2016-12-27 The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down. -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule A must-read for every leader in their field. -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces. |
| civility in the workplace training: Trust Your Canary Sharone Bar-David, 2015-05 In Trust Your Canary, popular speaker, consultant and writer Sharone Bar-David inspires managers to confidently identify, prevent and tame workplace incivility. |
| civility in the workplace training: The Cost of Bad Behavior Christine Pearson, Christine Porath, 2009-07-09 Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it. |
| civility in the workplace training: 30% Solution Lew Bayer, 2016-02-22 |
| civility in the workplace training: Cultivating Civility Jo Henry, Joe Eshleman, Richard Moniz, 2020-04-08 Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library (should be essential reading for library leaders raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone. |
| civility in the workplace training: Civility Stephen Carter, 1998-04-10 The author of Reflections of an Affirmative Action Baby and The Culture of Disbelief proves that manners matter to the future of America. Not an exercise in abstract philosophizing, this book delivers an agenda for the practical implementation of civility in contemporary life. |
| civility in the workplace training: Lean on Civility Christian Masotti, Lewena Bayer, 2021-01-12 In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity. Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately. |
| civility in the workplace training: Back Off! Your Kick-Ass Guide to Ending Bullying @ Work Catherine Mattice, 2012-08 This book will arm you with the information and guidance you need to successfully navigate your way through the turmoil of dealing with workplace bullying and the managers who may deny your experiences are genuine. It provides the real facts and real, practical tools you can use to make real change – and end the bullying in your workplace. |
| civility in the workplace training: The Culture Engine S. Chris Edmonds, 2014-09-22 An organizational North Star, codifying valued behaviors for optimal performance The Culture Engine shows leaders how to create a high performing, values aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, readers learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior towards an ideal: a safe, inspiring workplace. The discussion focuses on people, including who should be involved at the outset and how to engage employees from start to finish, while examples of effective constitutions provide guidance toward drafting a document that can actualize an organization's potential. Culture drives everything that happens in an organization day to day, including focus, priorities, and the treatment of employees and customers. A great culture drives great performance, and can help attract and retain great talent. But a great culture isn't something that evolves naturally. The Culture Engine is a guide to strategically planning a culture by compiling the company's guiding principles and behaviors into an organizational constitution. Decide which behaviors and attitudes are desired in the organization Secure leader commitment to planning, drafting, and implementing the document Learn the most effective way to socialize the draft statement and get everyone on board Model desired behaviors to boost employee engagement throughout the process Organizational culture is not an amorphous thing – it comes down from the top, inspired and exemplified by the leadership. It can steer a company up or down, keep it on mission or force it off-course. For an organization to fulfill its potential, the culture must be on-point, truly reflecting the heart of the company from leaders to team members across the company. The Culture Engine helps leaders define the playing field, pushing performance to the next level. |
| civility in the workplace training: Dr. Scott's Verbal Self Defense in the Workplace Daniel Scott, 2009-12 ARE YOU TIRED OF PEOPLE TELLING YOU, 'YOU'RE BEING TOO SENSITIVE'? This book will teach you 6 simple, straight-forward, easy-to-follow steps for dealing with real world bullies in the workplace so you can put an end to their abuse for good. It's inevitable that people are going to occasionally say or do things that leave you feeling embarrassed, angry, ashamed, confused or upset. This book contains all the tools and techniques you'll ever need to handle those situations efficiently and effectively. No more sitting around feeling frustrated, looking back on an experience, thinking, What I should have said was...! Whether it's your boss, supervisor, co-worker, colleague, client, customer or a member of your own staff, you now hold in your hands a proven system to handle any incident in an appropriate, professional manner - while keeping your integrity intact. Acknowledging your right to mental and emotional safety will help set the limits on what you are and are not willing to put up with. Real and tangible advice about communication - which provides empowerment, as opposed to [mere] counseling - which [only] facilitates the victim-mentality. Catherine Mattice, www.noworkplacebullies.com Practical advice, guidelines and exercises for evaluating and dealing effectively with workplace bullies. Janet Attard, www.businessknowhow.com |
| civility in the workplace training: Civility Benet Davetian, 2009-04-18 Cut off in traffic? Bumped without apology on the subway? Forced to listen to a profane conversation in a public space? In today's Western societies, many feel that there has been a noticeable and marked decrease in mutual consideration in both public and private settings. Are we less civil now than in the past? Benet Davetian's masterful study Civility: A Cultural History responds to this question through a historical, social, and psychological discussion of the civility practices in three nations - England, France, and the United States. Davetian's rich, multi-dimensional review of civility from 1200 to the present day provides an in-depth analysis of the social and personal psychology of human interaction and charts a new course for the study and understanding of civility and civil society. Civility addresses major topics in public discourse today regarding the ideals and practices of civility and the possibility of a future civility ethic capable of inspiring cooperation across cultural and national boundaries. |
| civility in the workplace training: The Respectful Leader Gregg Ward, 2016-06-30 Boost morale and productivity by leading with respect The Respectful Leader presents an engaging, thought-provoking lesson for companies seeking off-the-charts performance. Author Gregg Ward draws on 25 years of leadership consulting, coaching and training experience to reveal the secret to great results: respect. In this true-to-life business fable, he shares the story of Des Hogan, a CEO who discovers that disrespectful behavior on the part of his leadership team is eating away at his company's morale, productivity, and profits. At a loss for a solution, he meets Grace—a straight-shooting, self-described little old lady in the maintenance department. With her no-nonsense advice, he sets out to revamp the culture and turn his company around; but first, he has to turn inward and realize that his own behavior sets the tone for the company at every level. This enlightening, engaging and honest story will help you recognize and analyze your own behaviors and interactions, and show you how to create a winning culture based on leading with respect. Intimidation, micro-management and insecurity do not drive top-level performance. True success is built on free-flowing, trusted, and open collaboration between departments, levels, and specialties. This book shows you how to build respect among the ranks—from the top down. Learn the key respectful leadership behaviors that significantly impact morale Learn how to adjust your own, and others', attitudes to boost productivity, teamwork, and profits Benefit personally and professionally by leading from a place of mutual respect and consideration People perform best when they feel valued and valuable. And, when they are respected for their experience, talents and skills, they'll become personally invested in outcomes—both short- and long-term—and consistently go the extra mile. Respectful leadership ignites passion, innovation, creativity, and efficiency, while control-based leadership and intimidation breeds complacency and mediocrity. Which environment would better serve your company? The Respectful Leader shows you how to achieve sustainable success with a simple behavioral paradigm shift. |
| civility in the workplace training: The 4 Stages of Psychological Safety Timothy R. Clark, 2020-03-03 This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas. Fear has a profoundly negative impact on engagement, learning efficacy, productivity, and innovation, but until now there has been a lack of practical information on how to make employees feel safe about speaking up and contributing. Timothy Clark, a social scientist and an organizational consultant, provides a framework to move people through successive stages of psychological safety. The first stage is member safety-the team accepts you and grants you shared identity. Learner safety, the second stage, indicates that you feel safe to ask questions, experiment, and even make mistakes. Next is the third stage of contributor safety, where you feel comfortable participating as an active and full-fledged member of the team. Finally, the fourth stage of challenger safety allows you to take on the status quo without repercussion, reprisal, or the risk of tarnishing your personal standing and reputation. This is a blueprint for how any leader can build positive, supportive, and encouraging cultures in any setting. |
| civility in the workplace training: How to Transform Workplace Bullies into Allies Jacqueline A. Gilbert, 2020-04-01 The rash of bullying incidents within schools, universities, and workplaces has prompted a public outcry and a call to action. To address the growing problem of interpersonal violence, schools have engaged in anti -bullying rallies, businesses have enacted civility policies, states have passed legislation, and efforts have been made to educate individuals on what constitutes good behavior. Increasingly, institutions are realizing from a cost/benefit perspective that a hurtful environment can negatively impact their bottom line. Correspondingly, the rising number of climate surveys to address bullying at work is a testament to the importance of this topic and its potential negative impact. Colleges and universities confirm the need to create a more welcoming culture, as reflected in the current dialogue to promote civility. Publisher offerings in business ethics are inadequate to address this issue, as they focus on the importance of social responsibility and the fallout from moral turpitude. There is a pressing need for materials that will educate students on “civil” concepts and provide them with applied learning. Institutions of higher education would like to inform students about bullying, its ramifications, and how it can be avoided, but a compendium of related exercises is in most cases non-existent. To solidify student learning about positive citizenship, an established author (and anti-bullying activist) has proposed How to Transform Workplace Bullies into Allies. This unique groundbreaking text will provide hands-on, experiential exercises that will engage students with the material, and create a multi-dimensional focus to enable concept retention. Considered a hallmark of applied education, “learning by doing” will be this book’s primary emphasis. Exercises are designed to sharpen critical thinking, immerse students in real world dilemmas, and provide them with tools for conflict resolution. The emotional intelligence promoted by working through in-text scenarios is a soughtafter employee trait—one that is desired by classmates and career centers alike. Unfortunately, people skills at work have long been ignored in traditional college curricula. As a result, schools are creating graduates who possess technical know-how but not the skill set to effectively navigate personal encounters. The “soft skills” of people savvy, which have been deemed crucial to employee success, are in large part absent from college offerings. By navigating carefully constructed scenarios, web quests, learning modules, and “teachable moments,” readers will develop a keen awareness of what it takes to be a respectful person. Moreover, they will gain expertise in what has been deemed a critical skill set by many organizations, including the Society for Human Resource Management. Exercises to strengthen incivility awareness are designed not only to prevent potential conflict, but to create change agents within the business arena. Completion of this workbook will provide people with a competitive advantage—and their institution and workplace with a more courteous populace. |
| civility in the workplace training: Code of Ethics for Nurses with Interpretive Statements American Nurses Association, 2001 Pamphlet is a succinct statement of the ethical obligations and duties of individuals who enter the nursing profession, the profession's nonnegotiable ethical standard, and an expression of nursing's own understanding of its commitment to society. Provides a framework for nurses to use in ethical analysis and decision-making. |
| civility in the workplace training: Treating People Well Lea Berman, Jeremy Bernard, 2018-01-09 Two White House Social Secretaries offer “an essential guide for getting along and getting ahead in our world today…by treating others with civility and respect. Full of life lessons that are both timely and timeless, this is a book that will be devoured, bookmarked, and read over and over again” (John McCain, United States Senator). Former White House social secretaries Lea Berman, who worked for Laura and George Bush, and Jeremy Bernard, who worked for Michelle and Barack Obama, have learned valuable lessons about how to work with people from different walks of life. In Treating People Well, they share tips and advice from their own moments with celebrities, foreign leaders, and that most unpredictable of animals—the American politician. Valuable “guidance for finding success in both personal and professional relationships and navigating social settings with grace” (BookPage), this is not a book about old school etiquette. Berman and Bernard explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a colleague who makes you dread work each day, and how to navigate the sometimes-treacherous waters of social media. Weaving “practical guidance into entertaining behind-the-scenes moments…their unique and rewarding insider’s view” (Publishers Weekly) provides tantalizing insights into the character of the first ladies and presidents they served, proving that social skills are learned behavior that anyone can acquire. Ultimately, “this warm and gracious little book treats readers well, entertaining them with stories of close calls, ruffled feathers, and comic misunderstandings as the White House each day attempts to carry through its social life” (The Wall Street Journal). |
| civility in the workplace training: Reclaiming Civility in the Public Square Cassandra Dahnke, Tomás Spath, Donna Bowling, 2007 The authors suggest practical lessons on reincorporating civility in order to overcome the divisions in this nation and the public discourse that is controlled by special interests blind to the needs of the larger community. |
| civility in the workplace training: The Dysfunctional Library Jo Henry, Joe Eshleman, Richard Moniz, 2017-12-12 By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward. |
| civility in the workplace training: Return to Civility John Sweeney, Brave New Workshop, 2007-12 What a breath of fresh air! You and your team have articulated in one book what we are all so hungry for as a society. . . . We have forgotten how to respect and honor our fellow human beings as equal travelers on this journey. -Matthew D. Breitfelder, vice president of leadership development for MasterCard Worldwide This simple little book has a simple little theme, Act the way you want the world to be.Motivated by his experience at a concert during which a Grammy Award-winning musician was forced to stop mid-song in order to ask the audience to ratchet down its conversation, author and speaker John Sweeney rallied the troops at his theater to come up with 365 ways to lead a more considerate, and considered, life.#107If someone cuts you off in traffic, give the peace sign instead of the finger.Road rage creates unresolvable anger that you won't be able to shake. And at 60 mph, the other driver might think it's the finger anyway. It's a win-win situation.John Sweeney wears a lot of different hats. He owns the nation's oldest satirical comedy theater; he's an author, an improviser, a corporate trainer, a keynote speaker, and he has appeared on national television without a shirt-on more than one occasion, though he probably shouldn't.The Brave New Workshop contributors include: Lauren Anderson, Mike Fotis, Dave Jennings, Katy McEwen, Brian Aylmer, John Haynes, Lynn Lanners, Julia Schmidt, Joe Bozic, Dawn Hopkins, Jenni Lilledahl, Stephanie Scott, Erin Farmer, Elena Imaretska, and Caleb McEwen. |
| civility in the workplace training: Learning, Training, and Development in Organizations Steve W.J. Kozlowski, Eduardo Salas, 2009-08-06 This scholarly book in SIOP’s Organizational Frontier series looks at research on enhancing knowledge acquisition and its application in organizations. It concentrates on training, design and delivery given the changing nature of work and organizations. Now that work is increasingly complex, there is greater emphasis on expertise and cognitive skills. Advances in technology such as computer simulations and web-based training are necessitating a more active role for the learner in the training process. In the broad context of the organization systems, this book promotes learning and development as a continuous lifelong endeavor. |
| civility in the workplace training: A Theory of Behavior in Organizations James C. Naylor, Robert D. Pritchard, Daniel R. Ilgen, 2013-10-22 A Theory of Behavior in Organizations develops a theory for organizational behavior, or, more accurately, a theory of individual behavior within organizations of behavior. The book begins by discussing a series of general issues involved in the theory of behavior in organizations. It then describes the theory itself in three stages: first, the general structure of the theory; second, definition of the key variables; and third, the interrelationships between the variables. Subsequent chapters show how the theory deals specifically with such issues as roles, decision making, and motivation. The theory presented is a cognitive theory of behavior. It assumes that man is rational (or at least nonrandom) for the most part, and that as a systematic or nonrandom generator of behavior, man's actions are explained best in terms of conscious, thinking acts on the part of the individual. The theory deals with why the individual chooses certain alternative courses of action in preference to others, and thus it might properly be called a theory of choice behavior. Whereas the emphasis is on the cognitive aspects of behavior, considerable attention has been devoted to external, noncognitive variables in the system that play meaningful roles in the determination of individual behavior. |
| civility in the workplace training: Creating & Sustaining Civility in Nursing Education, 2nd Ed. Cynthia Clark, PhD, RN, ANEF, FAAN, 2017-03-14 This highly anticipated, fully revised second edition revisits and augments the award-winning Creating & Sustaining Civility in Nursing Education. In this comprehensive new edition, author Cynthia Clark explores the problem of incivility within nursing academe and provides practical solutions that range from ready-to-use teaching tools to principles for broad-based institutional change. She further explores the costs and consequences of incivility, its link to stress, ways to identify the problem, and how to craft a vision for change – including bridging the gap between nursing education and practice. Rather than dwell on the negative, this book focuses on solutions, including role-modeling and mentoring, stress management, and positive learning environments. Nurse educators at all levels will appreciate the variety of evidence-based strategies that faculty – and students – can implement to promote and maintain civility and respect in the education setting, including online learning. |
| civility in the workplace training: The Fearless Organization Amy C. Edmondson, 2018-11-14 Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of fitting in and going along spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the yes-men approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation. |
| civility in the workplace training: Your Brain at Work David Rock, 2009-10-06 In Your Brain at Work, David Rock takes readers inside the heads—literally—of a modern two-career couple as they mentally process their workday to reveal how we can better organize, prioritize, remember, and process our daily lives. Rock, the author of Quiet Leadership and Personal Best, shows how it’s possible for this couple, and thus the reader, not only to survive in today’s overwhelming work environment but succeed in it—and still feel energized and accomplished at the end of the day. |
| civility in the workplace training: Dementia Workers' Compensation Board of British Columbia, 2010-09 |
| civility in the workplace training: Adolescence and Emerging Adulthood Jeffrey Jensen Arnett, 2013 Helps students understand how culture impacts development in adolescence and emerging adulthood. Grounded in a global cultural perspective (within and outside of the US), this text enriches the discussion with historical context and an interdisciplinary approach, including studies from fields such as anthropology and sociology, in addition to the compelling psychological research on adolescent development. This book also takes into account the period of emerging adulthood (ages 18-25), a term coined by the author, and an area of study for which Arnett is a leading expert. Arnett continues the fifth edition with new and updated studies, both U.S. and international. With Pearson's MyDevelopmentLab Video Series and Powerpoints embedded with video, students can experience a true cross-cultural experience. A better teaching and learning experience This program will provide a better teaching and learning experience-- for you and your students. Here's how: Personalize Learning - The new MyDevelopmentLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. Improve Critical Thinking - Students learn to think critically about the influence of culture on development with pedagogical features such as Culture Focus boxes and Historical Focus boxes. Engage Students - Arnett engages students with cross cultural research and examples throughout. MyVirtualTeen, an interactive simulation, allows students to apply the concepts they are learning to their own virtual teen. Explore Research - Research Focus provides students with a firm grasp of various research methods and helps them see the impact that methods can have on research findings. Support Instructors - This program provides instructors with unbeatable resources, including video embedded PowerPoints and the new MyDevelopmentLab that includes cross-cultural videos and MyVirtualTeen, an interactive simulation that allows you to raise a child from birth to age 18. An easy to use Instructor's Manual, a robust test bank, and an online test generator (MyTest) are also available. All of these materials may be packaged with the text upon request. Note: MyDevelopmentLab does not come automatically packaged with this text. To purchase MyDevelopmentLab, please visit: www.mydevelopmentlab.com or you can purchase a ValuePack of the text + MyDevelopmentlab (at no additional cost): ValuePack ISBN-10: 0205911854/ ValuePack ISBN-13: 9780205911851. Click here for a short walkthrough video on MyVirtualTeen! http://www.youtube.com/playlist'list=PL51B144F17A36FF25&feature=plcp |
| civility in the workplace training: Civility at Work: How People Treatment is a Critical Success Driver for Business Lewena Bayer, 2021-02-09 In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year's study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. |
| civility in the workplace training: Counterproductive Work Behavior Suzy Fox, Paul E. Spector, 2005-01-01 Counterproductive work behavior (CWB) encompasses a spectrum of actions that harm employees or organizations. These behaviors include bullying, emotional abuse, revenge, retaliation, mobbing, and aggression. This volume examines the conditions and events that contribute to CWB, as well as the steps organizations might take to combat it. |
| civility in the workplace training: Lean Communication Jack Malcolm, 2021-02-16 What is lean communication and why do you need it? Lean communication is a mindset and a set of principles and practices to apply lean thinking to become a better thinker and communicator. In the manufacturing world, lean thinking has produced exceptional improvements in productivity and customer value. Manufacturing is a process that takes in raw materials, applies work to them, and produces something a customer values. Lean thinking, with its single-minded focus on creating more value with less waste, carries many lessons that also apply directly to communication, which is a process that takes in information, applies thinking to them, and produces a message a listener values. This book distills those lessons into ten powerful keys to maximize the value others get from hearing or reading your ideas. As a knowledge worker, you need lean communication more than ever today. That's because your contribution depends on your ability to communicate ideas and insights that others can use to improve personal or business outcomes. That task is becoming ever more challenging as the ever-expanding volume of information makes it more difficult to separate useful signals from the noise. Precisely because talk is so cheap, fast, and ubiquitous, useful and meaningful communication is at the same time harder than it's ever been. The very ease of generating and transmitting it means that useless information is churned out much faster than ever, and it becomes tougher for your listeners to get exactly what they need to make good decisions or take the right action. They often feel like the Ancient Mariner: Water, water, everywhere, nor any drop to drink. Your listeners will naturally gravitate to those who provide useful information briefly and clearly, so your path to increased influence and sustained attention depends on giving them more value with less waste-to talk less and say more. |
| civility in the workplace training: Small Decencies John Cowan, 1992 In the bestselling tradition of Robert Fulghum, this inspiring, insightful, and beautifully-written collection of essays explores how to incorporate small decencies into daily interactions, making work life and other aspects of life more meaningful and celebratory. |
| civility in the workplace training: Unmanageable: Leadership Lessons from an Impossible Year Johnathan Nightingale, Melissa Nightingale, 2021-10-06 Everything about work changed in 2020. Billions of people were sent home from the office, unsure of what they'd be coming back to, or when. Organizations crammed decades of transformation into weeks. And every leader was asked for the same, impossible thing: clarity. Bestselling authors and management experts Johnathan and Melissa Nightingale capture a year of leadership lessons, from the first COVID lockdowns to the first anniversary. Unmanageable is the definitive read on how it felt to adapt, reinvent, and lead during the most tumultuous time in a generation. From the early chaos, to unending burnout, and the unprecedented turnover that followed, the pandemic laid bare the cracks in the old rules of work. Unmanageable introduces the new rules, and offers a practical and essential guide for what comes next. If you want to understand the future of work, start here. |
| civility in the workplace training: Somebodies and Nobodies Robert W. Fuller, 2003 Reexamines the prerogatives that accompany status in relations between individuals, groups, and nations. Many of the difficulties faced in personal relationships, schools, and the workplace stem from the misuse of power associated with rank. [Note to the reader]. |
| civility in the workplace training: The Respect Effect: Using the Science of Neuroleadership to Inspire a More Loyal and Productive Workplace Paul Meshanko, 2013-08-15 Meshanko has studied how the human brain responds in various workplace situations, and his conclusion is astonishing: People perform at their highest level when treated with respect. Conversely, when an employee is emotionally attacked by disrespectful behavior, he or she shuts down. He provides a practical action plan you can use to train yourself or others to get on track by understanding understand the initial, biological reactions to what people say and do. |
| civility in the workplace training: Religion and Corporate Culture Society for Human Resource Management (U.S.), 2008 This survey report explores religion and the impact of religious accommodations in the workplace from the perspective of HR professionals. Areas covered include organization leadership (promoting a religious or secular culture); religious diversity of employees; the prevalence of religious accommodation in the workplace; impact of religious accommodation on employee perceptions; and religious discrimination and claims. This report presents an analysis of the results from the current study and examines differences by HR professionals' industry, staff size and employment sector. Where applicable, this report also discusses the results from the 2001 SHRM surveys on this topic. |
| civility in the workplace training: The Respect Effect Paul Meshanko, 2012-04 In The Respect Effect, Meshanko puts forth an elegant and powerful thesis on the relationship between respect and employee engagement. He shows how demonstrating respect to employees leads to better health and well-being for both the organization and the individual. Whether you are a supervisor, manager, VP, or small business owner, The Respect Effect will make you a more effective leader. - Dr. Paul Marciano, Ph.D., author, carrots and sticks don't work. Paul walks the talk. Whether you read his book or see him speak at a conference, his message is concise, dead on, and he truly is a leader in his field. He is not only inspiring but reminds us about common sense principals that we lost along the way. - Hal Becker, Author, Can I Have 5 Minutes of Your Time, Lip Service, and Get What You Want. In his new book, The Respect Effect - Leveraging Culture, Emotions and Neuroscience to Build a Better Business, Paul Meshanko reveals the transformational power of respect in the workplace. Through a combination of unintentional or purposeful ignorance, at times we inadvertently treat others with disrespect. The resulting costs to organizations in litigation, low productivity, lack of employee engagement and trust in company leaders are staggering. By examining the neurology of human interaction, Meshanko explains how each of our brains is profoundly influenced by how we're treated by others. When we're treated with respect, our brains literally light up and perform at their highest levels. When treated with disrespect, the higher thought processes in our brains go dormant. Hijacked by our primitive survival wiring, we become diminished assets to our employers and organizations. The Respect Effect is a refreshing and powerful addition to the arsenal of tools that leaders and managers need to cultivate best-in-class work cultures and lead change. When leaders are able to create work environments that consistently value, esteem and nurture employees, they increase engagement, retention, creativity, productivity... and performance! Paul Meshanko is an author, speaker and business leader with over 20 years of experience in corporate training and culture change. As a presenter, he has captivated over a quarter million leaders and business professionals on five continents. His company, Legacy Business Cultures, is a global provider of organizational survey and training services. Paul holds a BSBA from The Ohio State University and an MBA from Baldwin Wallace College. Visit the author's website at www.paulmeshanko.com. |
| civility in the workplace training: Seeking Civility Catherine Mattice, 2016-06-01 This book will provide guidance to any supervisor or manager, human resources professional, employee assistance professional, consultant, business owner, executive, CEO, or anyone else interested in ending bullying in their workplace. It is written from the author's own experiences as a consultant focused on workplace bullying and positive workplaces. After reading the book, you will understand what bullying is and the steps needed to effectively eradicate it. |
| civility in the workplace training: The Six-Step Guide to Library Worker Engagement Elaina Norlin, 2021-06-14 Offering proven strategies alongside recommended action points in each chapter, this resource guides managers and administrators through developing and maintaining a more engaged and diverse workplace. |
| civility in the workplace training: College Success Amy Baldwin, 2020-03 |
| civility in the workplace training: The Library Workplace Idea Book Amanda H. McLellan, Heather L. Seibert, Amanda Vinogradov, 2020-01-02 The antidote to low morale and high turnover starts with mindfulness and self-care, and this resource presents myriad proactive and positive ideas for making libraries a fulfilling workplace. |
What is Civility? - Institute for Civility
Civility is about more than just politeness, although politeness is a necessary first step. It is about …
Civility in the Workplace: Why It Matters More Than Ever
Sep 23, 2013 · Civility isn’t about perfection—it’s about intention. Whether through communication …
Home - Institute for Civility
May 25, 2025 · Reclaiming civility. Since 1997, the Institute for Civility has been working to promote civility—in …
Internship Program - Institute for Civility
The Institute for Civility’s Internship Program offers students and emerging leaders a chance to gain hands-on …
Civility Training - Institute for Civility
Civility Training The Institute for Civility’s training curriculum emphasizes the need for a new …
What is Civility? - Institute for Civility
Civility is about more than just politeness, although politeness is a necessary first step. It is about disagreeing without disrespect, seeking common ground as a starting point for dialogue about …
Civility in the Workplace: Why It Matters More Than Ever
Sep 23, 2013 · Civility isn’t about perfection—it’s about intention. Whether through communication training, wellness programs, or daily affirmations of value, civility is a skill workplaces can …
Home - Institute for Civility
May 25, 2025 · Reclaiming civility. Since 1997, the Institute for Civility has been working to promote civility—in government, workplaces, schools, and anywhere people gather to live, …
Internship Program - Institute for Civility
The Institute for Civility’s Internship Program offers students and emerging leaders a chance to gain hands-on experience in civic engagement, communications, and leadership development. …
Civility Training - Institute for Civility
Civility Training The Institute for Civility’s training curriculum emphasizes the need for a new understanding of civility. The training opens the door to a new imperative around civility by …
Building Bridges: How Civility Training is Transforming …
Mar 3, 2016 · In today’s polarized climate, civility training is becoming increasingly crucial for fostering respectful and effective communication in diverse settings. The Institute for Civility is …
References & Citations - Institute for Civility
References & Citations The Definition The Institute for Civility’s description of civility is broadly recognized as a leading definition. Below is a non-comprehensive list of recent citations and …
Civility Leadership - Institute for Civility
Our People Executive Leadership Cassandra Dahnke Co-founder As nationally recognized civility experts, Cassandra and Tomas have been featured in national media coverage including PBS, …
Civility In America Archives - Institute for Civility
Sep 16, 2013 · This week’s posts highlight online reactions to Weber Shandwick and Powell Tate’s 2013 study, Civility in America. Conducted in conjunction with KRC Research, it gauges …
From the President's Pen - Institute for Civility
Dec 17, 2015 · The Congressional Civility and Respect Caucus has gained new life after lapsing in 2021. The Caucus, originally formed in 2018 by U.S. Reps. Joyce Beatty and Steve Stivers, …
