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| brand reputation management examples: Reputation Management Tony Langham, 2018-12-21 The book aims to give senior executives and communications professionals a guide to the importance of reputation (in terms of how positively or negatively an organisation is perceived by stakeholders such as employees, customers and members of the media), and inspire their thinking in managing reputation. |
| brand reputation management examples: Managing Online Reputation Charlie Pownall, 2015-09-29 Managing Online Reputation is a comprehensive look at online reputation management. Drawing on recent examples of organizations managing their online reputations effectively and ineffectively, it provides a practical and visual tool-kit of processes and techniques to help limit and respond effectively to negative situations on social media. |
| brand reputation management examples: Foundations of Corporate Success John Kay, 1995-04-20 How did BMW recover from the edge of bankruptcy to become on of Europe's strongest companies? Why did Saatchi and Saatchi's global strategy bring the company to its knees? Why has Philips's outstanding record in innovation not been translated into success in the market? What can be learnt from the marriage contract about the conduct of commercial negotiations? These are some of the questions addressed as John Kay asks `What makes a business successful?' Drawing on his own business experience and on concepts in economics, legal theory, and sociology, the author presents a fresh approach to questions of business strategy. He rejects the military analogy which underpins much strategic thinking, in which success depends on size and share, on vision and leadership, on shifting patterns of mergers and alliances. John Kay argues that outstanding businesses derive their strength from a distinctive structure of relationships with employees, customers, and suppliers, and explains why continuity and stability in these relationships is essential for a flexible and co-operative response to change. By integrating organizational and financial perspectives on the performance of the firm, Kay not only gives insights into the creation of effective business strategies, but sheds light on the success - and failure - of national economies. As the single market develops, this book - full of insight and rigour, yet lively in style - is probably the most important European contribution to strategic thinking for many years. It will be vital reading for all who want to understand what distinguishes the successful company. |
| brand reputation management examples: Reputation Management John Doorley, Helio Fred Garcia, 2007 'Reputation Management' is a how-to-guide for professionals and students in corporate communications that rests on the premise that corporate reputations can be measured, monitored, and managed. |
| brand reputation management examples: Essentials of Corporate Communication Cees B.M. Van Riel, Charles J. Fombrun, 2007-08-07 This lively and engaging new book addresses a topical and important area of study. Helping readers not only to understand, but also to apply, the most important theoretical notions on identity, identification, reputation and corporate branding, it illustrates how communicating with a company’s key audience depends upon all of the company’s internal and external communication. The authors, leading experts in this field, provide students of corporate communication with a research-based tool box to be used for effective corporate communications and creating a positive reputation. Essentials of Corporate Communication features original examples and vignettes, drawn from a variety of US, European and Asian companies with a proven record of successful corporate communication, thus offering readers best practice examples. Illustrations are drawn from such global companies as Virgin, IKEA, INVE and Lego. Presenting the most up-to-date content available it is a must-read for all those studying and working in this field. |
| brand reputation management examples: Reputation Management John Doorley, Helio Fred Garcia, 2020-07-14 Reputation Management is an established how-to guide for students and professionals, as well as CEOs and other business leaders. This fourth edition is updated throughout, including: new social media management techniques for the evolving age of digital media, and perspectives on reputation management in an era of globalization. The book is embroidered by ethics, and organized by corporate communication units, such as media relations, issues management, crisis communication, organizational communication, government relations, and investor relations. Each chapter is fleshed out with the real-world experiences cited by the authors and contributions from 36 leaders in the field, including The Arthur W. Page Society, the International Communications Consultancy Organization, the PR Council, CVS Health, Edelman and Ketchum. This was the first book on reputation management and, now in its fourth edition, remains a must-have reference for students taking classes in public relations management, corporate communication, communication management, and business. CEOs, business leaders, and professionals working in these areas find it a reliable resource for measuring, monitoring and managing reputation. |
| brand reputation management examples: Reputation Management Sabrina Helm, Kerstin Liehr-Gobbers, Christopher Storck, 2011-08-29 Reputation is the most complex asset of an organization. Despite the call for consistent management of corporate reputation comprehensive approaches to measure and steer a company' s reputation are still in their infancy. Reputation management aims at creating a balance between stakeholder demands, perceptions and corporate reality in order to foster behavior that helps a company achieve its business goals. It needs to be based on thorough research and requires orchestrated execution through management processes across organizational units, communication disciplines, and countries. This calls for a management system to establish a closed cycle of strategic planning, implementation, performance measurement, and reporting. The book gives answers to the following questions: What is reputation and which conceptualizations do exist? What are the state-of-the-art methods and tools to measure corporate reputation? What are best practice examples and future trends in the field of corporate reputation management? |
| brand reputation management examples: Corporate Reputation Ronald J. Burke, Graeme Martin, 2016-05-13 Increasing media scrutiny, global coverage and communication via the internet means corporate reputation can be damaged quickly, and failing to successfully address challenges to corporate reputation has consequences. Companies generally suffer almost ten times the financial loss from damaged reputations than from whatever fines may be imposed. According to Ernst & Young, the investment community believes up to 50 per cent of a company's value is intangible - based mostly on corporate reputation. So recognizing potential threats, or anticipating risks, emerges as a critical organizational competence. Organizations can regain lost reputations, but recovery takes a long time. Corporate Reputation contains both academic content along with practical contributions, developed by those serving as consultants or working in organizations in the area of corporate reputation and its management or recovery. It covers: why corporate reputation matters, the increase in reputation loss, threats to corporate reputation, monitoring reputation threats online and offline, the key role of leadership in reputation recovery, and making corporate reputation immune from threats. Any book that is going to do justice to a subject that is so complex and intangible needs imagination, depth and range, and this is exactly what the contributors bring with them. |
| brand reputation management examples: Reputation Management Techniques in Public Relations Erdemir, Ayse, 2018-01-26 Reputation is becoming an imperative business function that influences strategic decisions including the direction of a business plan and how an organization should be communicating with its stakeholders and publics. It is crucial for an organization to measure public relations outputs and outcomes as well as measuring established and developing relationships. Reputation Management Techniques in Public Relations is a critical scholarly resource that examines public relations strategies, such as employing media plans, determining communication channels, setting objectives, choosing the right promotional programs and message strategies, budgeting and assessing the overall effectiveness of a company’s public relations strategy. Featuring coverage on a broad range of topics, such as brand and customer communications, corporate social responsibility, and leadership, this book is geared towards practitioners, professionals, and scholars seeking current research on reputation management. |
| brand reputation management examples: Strategic Reputation Management Pekka Aula, Saku Mantere, 2020-08-11 Strategic Reputation Management examines the ways in which organizations achieve goodness through reputation, reputation management and reputation strategies. It presents a contemporary model of strategic reputation management, helping organizations and stakeholders to analyze the business environment as a communicative field of symbols and meanings in which the organization is built or destroyed. Authors Pekka Aula and Saku Mantere introduce the eight generic reputation strategies, through which organizations can organize their stakeholder relationships in various ways. They illustrate their arguments using real-world examples and studies, from the Finnish Ski Association to Philip Morris International. This book serves as required reading in advanced courses covering public relations practice, advanced topics in PR, corporate communication, management, and marketing. Professionals working in PR, business, management and marketing will also find much of interest in this volume. |
| brand reputation management examples: Corporate Reputation and Competitiveness Rosa Chun, Rui Da Silva, Gary Davies, Stuart Roper, 2005-09-29 This unique book written by four world leaders in reputation research, presents the latest cutting-edge thinking on organizational improvement. It covers media management, crisis management, the use of logos and other aspects of corporate identity, and argues the case for reputation management as a way of overseeing long-term organizational strategy. It presents a new approach to managing reputation, one that relies on surveying customers and employees on their view of the corporate character and in harmonizing the values of both. This approach has been trialled in a number of organizations and here the authors demonstrate how improving reputation, merely by learning more about what a company is already doing, is worth some five per cent sales growth. The book is a vital, up to date resource for specialists in corporate communication, public relations, marketing, HRM, and business strategy as well as for all senior management. Highly illustrated with over eighty diagrams and tables, it includes up to the minute illustrative case studies and interviews with leading authorities in the field. |
| brand reputation management examples: Sustainable Marketing, Branding, and Reputation Management: Strategies for a Greener Future Masengu, Reason, Bigirimana, Stanilas, Chiwaridzo, Option Takunda, Bensson, Ruzive, Blossom, Christina, 2023-09-18 In the wake of increasing consumer and stakeholder concerns regarding environmental and social issues, and the vulnerabilities exposed by the COVID-19 pandemic, sustainable marketing has emerged as a critical aspect of modern business strategies. Sustainable Marketing, Branding, and Reputation Management: Strategies for a Greener Future provides a comprehensive and timely exploration of the key concepts, trends, and challenges in sustainable marketing within today's dynamic business environment. This book delivers an extensive overview of sustainable marketing, covering a diverse range of topics. It delves into the role of sustainable marketing in addressing environmental and social concerns, examines its impact on consumer behavior and brand loyalty, and showcases best practices for integrating sustainability into marketing strategies and tactics. Additionally, it explores the challenges and opportunities associated with implementing sustainable marketing across various industries, investigates the influence of digital technologies on sustainable marketing, and explores the future of sustainable marketing in the post-COVID-19 era. Targeting marketing professionals, business leaders, marketing students and educators, and individuals interested in advancing sustainable business practices, this book serves as an invaluable resource. It offers insights into the role of marketing in creating a more environmentally friendly future and equips readers with the latest strategies and best practices for promoting sustainability through marketing. |
| brand reputation management examples: Fame & Fortune Charles J. Fombrun, C. B. M. van Riel, 2004 Companies with strong reputations are better able to attract customers, investors, and quality employees-and to survive crises that would destroy weaker firms. Fame and Fortune shows how to quantitatively measure your company's reputation, estimate its business value, and systematically enhance it over both the short- and long-term. First, you'll learn how to benchmark your firm's reputation against key rivals in six key areas, ranging from product quality to emotional appeal. Next, you'll discover that the winners of global reputation surveys get to the top by following a set of core principles through which they build visibility, distinctiveness, consistency, authenticity, and transparency. Then, starting from where you are now, you'll learn how to implement genuine corporate initiatives that strengthen two-way dialogue with all your stakeholders, and build the reputational capital you will need to succeed-and thrive. Why reputations matter: the proof, in cold, hard cash. Quantifying the unquantifiable: the value of your corporate image. The reputation audit: discovering where you stand. Six key measures of your corporate reputation. Using the Reputation Value Cycle to your advantage. Creating a virtuous circle in which reputation enhances business corporate value. Making it real: the elements of trustworthiness. Building and communicating authenticity, consistency, and transparency. Standing apart from the crowd. Improving your visibility and your distinctiveness. How FedEx did it: lessons for your organization. Reputational best practices from a company built on trust. Create quantifiable business value by building your company's reputation. The definitive business reputation guide for every corporate officer, strategist, corporate communicator, and marketing professional How to audit your reputation-and benchmark your competitor An integrated approach that cuts across communications, strategy, marketing, and organization Techniques for strengthening your reputation with investors, customers, partners, regulators, citizens, and employees Includes detailed tools from the Reputation Institute's own StellarRep(r) model, the world's #1 reputation management toolkit Companies with great reputations do better on virtually every business metric. Now, you have unprecedented access to a roadmap for building the kind of reputation you need and deserve. Drawing on unsurpassed experience and the field's best research, two leading experts illuminate reputation management for executives, business communicators, marketers, and strategists alike. You'll first review the powerful business case for actively managing your reputation. Next, you'll realistically assess where you stand in areas ranging from product quality to financial strength, vision to social responsibility... discovering how to make the most of your strengths as you overcome your weaknesses. The authors show that to improve reputation, you have to improve visibility, distinctiveness, authenticity, transparency, and consistency throughout the enterprise-not just in traditional silos like PR, advertising, or IR! Want the powerful business value that arises from a world-class reputation? One book will show you how to get it: Fame and Fortune. A strong reputation is an enduring source of competitive advantage. In Fame and Fortune, Fombrun and van Riel show how successful companies mobilize the support of employees, consumers, and investors to strengthen their reputational capital. An excellent read! --Frederick W. Smith, Chairman, President & CEO, FedEx Corp. |
| brand reputation management examples: The Oxford Handbook of Corporate Reputation Michael L. Barnett, Timothy G. Pollock, 2012-07-19 What does it mean to have a good or bad reputation? How does it create or destroy value, or shape chances to pursue particular opportunities? Where do reputations come from? How do we measure them? How do we build and manage them? Over the last twenty years the answers to these questions have become increasingly important-and increasingly problematic-for scholars and practitioners seeking to understand the creation, management, and role of reputation in corporate life. This Handbook intends to bring definitional clarity to these issues, giving an account of extant research and theory and offering guidance about where scholarship on corporate reputation might most profitably head. Eminent scholars from a variety of disciplines, such as management, sociology, economics, finance, history, marketing, and psychology, have contributed chapters to provide state of the art definitions of corporate reputation; differentiate reputation from other constructs and intangible assets; offer guidance on measuring reputation; consider the role of reputation as a corporate asset and how a variety of factors, including stage of life, nation of origin, and the stakeholders considered affect its ability to create value; and explore corporate reputation's role more broadly as a regulatory mechanism. Finally, they also discuss how to manage and grow reputations, as well as repair them when they are damaged. In discussing these issues this Handbook aims to move the field of corporate reputation research forward by demonstrating where the field is now, addressing some of the perpetual problems of definition and differentiation, and suggesting future research directions. |
| brand reputation management examples: Brand Management Dr. Hemath Y., Dr. Raghavendra GS, |
| brand reputation management examples: Reputation Management Revised Edition Elearn, 2009-11-03 Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Change Management * Development for High Performance * Effective Communications * Financial Management * Information and Knowledge Management * Leadership and Management in Organisations * Leading Teams * Making Sense of Data and Information * Managing Markets and Customers * Managing for Results * Managing Health, Safety and Working Environment * Managing Legal and Ethical Principles * Managing Yourself * Positive Working Relationships * Project Management * Quality and Operations Management * Reaching Your Goals Through Innovation * Recruitment and Selection * Reputation Management The series fuses key theories and concepts with applied activities to help managers examine how they work in practice. The books are created with individuals in mind. They are designed to help you improve your management skills. Management Extra can also be used in conjunction with management programmes of study aligned to standards. Each of the books has case studies, self assessments and activities all underpinned by knowledge and understanding of the frameworks and techniques required to improve performance. Management Extra provides managers and trainers with a handbook for action and development. You found it – what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy. --Russell Jeans, Learning and Development Manager, ntl All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references – but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable. --Peter Manning, Head of Training & Development, News International Newspapers Ltd |
| brand reputation management examples: Brand Anarchy Stephen Waddington, Steve Earl, 2012-03-29 As the media landscape looks increasingly diverse and anarchic, individuals, organisations and governments should not waste time wondering whether they have lost control of their reputations. The simple fact is that they have never had control. The question is what they can do about it now, and what they need to consider for the future. The fragmentation of media and the rise of social media has brought brand and personal reputational risk into sharp focus like never before. Disaffected shareholders, customers and staff are voicing their opinions to a global internet audience. In a brand context, it's reputation anarchy. In Brand Anarchy, Steve Earl and Stephen Waddington draw on insight from opinion-makers and shapers such as Greg Dyke, Alastair Campbell, Mark Thompson and Seth Godin to explore how reputations can be better managed and the new challenges that the future of media may bring. This plain-speaking, shrewd book pulls no punches. It's a survival guide for anyone concerned what others think or say about them. |
| brand reputation management examples: Managing Corporate Reputation and Risk Dale Neef, 2012-06-25 Developing a corporate ethics program is a hot issue that will be the next big thing for large organizations. A drive toward standardized reporting of corporate ethics practices was coming anyway; the recent public corporate disasters will only encourage corporate executive teams to scramble to demonstrate to customers and shareholders that their organization takes these issues seriously. This book is an executive briefing for business people explaining how a corporation can combine leading practices in risk and knowledge management with emerging international integrity guidelines in order to manage corporate reputation and risk. Through a mixture of leading practice case studies and a clear framework, it shows how existing knowledge management tools and systems can be re-engineered to manage corporate risk and integrity policies. |
| brand reputation management examples: Brand Management Jaywant Singh, Paurav Shukla, 2024-05-03 How are brands created? How can their value be measured? Explore these areas and more with this clear and concise brand management textbook. Brand Management combines practical and real-life applications with a range of perspectives and research insights into the theoretical, societal and socio-cultural contexts to cover all the key aspects of brand management. Exploring areas such as the key definitions and elements of branding, brand loyalty and positioning and brand communication, it offers an easy-to-follow operationalized focus on areas such as measuring brand equity, co-branding and brand architecture. Featuring case studies and examples from Uber, Guinness, Li-Ning, Arm & Hammer, Balenciaga and Netflix, Brand Management also examines new and emerging topics including managing brand crisis, brands' responsibilities and digital brand analytics. It is supported by a range of features such as learning outcomes, 'in practice' boxes, key concepts and discussion questions and online resources consisting of lecture slides, video links and an instructors' manual containing further case studies and exercises. This is an indispensable textbook for undergraduate and postgraduate students of brand management. |
| brand reputation management examples: Due Diligence and Corporate Governance Linda S Spedding, 2005-03-07 This practical title covers broadly the subject of due diligence - used to provide a framework for helping businesses avoid reputational, environmental and social hazards. Straightforward and clearly written, Due Diligence and Corporate Governance is a unique title which covers all aspects of new due diligence in one book. Taking a risk-based approach, this essential reference book for company secretaries, directors and managers, includes checklists to monitor risk management, explains best practice illustrated with practical examples and diagrams, and explains in a user-friendly way exactly how to get it right. LexisNexis UK and CIMA Publishing are offering CIMA members a discount on this product. Please go to www. lexisnexis. co. uk/cimapublishing to see if you qualify and to order. |
| brand reputation management examples: Digital and Social Media Marketing Nripendra P. Rana, Emma L. Slade, Ganesh P. Sahu, Hatice Kizgin, Nitish Singh, Bidit Dey, Anabel Gutierrez, Yogesh K. Dwivedi, 2019-11-11 This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing. |
| brand reputation management examples: Reputation Matters Regine Le Roux, 2020-05-11 Building a reputation is all about consistency. Whether you are being unfailingly consistent or consistently unpredictable, you are in the process of building a reputation for yourself. A consistently positive stakeholder experience builds reliability, which builds trust, and ultimately establishes a strong and positive reputation.It is important to have the right building blocks in place to build a solid reputation. This book will guide you on how to build your organisation's reputation so that you can be the business that people want to do business with.From an academic and experiential point of view, Regine le Roux is best placed to help you identify and formulate solutions that work. This book is her step-by-step guide to building, managing, growing and maintaining a corporate reputation that reflects a company's true values and ethics. It focuses on ten dimensions that have considerable impact on reputation, such as strategic intent, operational governance, human and operational capital, strategic alliances, social responsibility, value offering, business results and the glue that ties it all together, corporate dialogue. |
| brand reputation management examples: The Handbook of Communication and Corporate Reputation Craig E. Carroll, 2015-06-22 With the latest insights from the world of communication studies into the nature of corporate reputation, this new addition to Wiley-Blackwell’s series of handbooks on communication and media reflects the growing visibility of large businesses’ ethical profiles, and tracks the benefits that positive public attitudes can bring. Serves as the definitive research collection for a fast-growing field featuring contributions by key international scholars Brings together state-of-the-art communication studies insights on corporate reputation Identifies and addresses the lacunae in the research literature Applies new theoretical frameworks to corporate reputation |
| brand reputation management examples: Control the Narrative Lida Citroën, 2021-05-03 Let your reputation help your career. From recovering from a blunder to contemplating next steps, this guide helps you leverage your core values for career success. |
| brand reputation management examples: Competitive Social Media Marketing Strategies Ozuem, Wilson, 2016-02-02 Consumer interaction and engagement are vital components to help marketers maintain a lasting relationship with their customers. To achieve this goal, companies must utilize current digital tools to create a strong online presence. Competitive Social Media Marketing Strategies presents a critical examination on the integration of social networking platforms into business tactics and the challenges presented by consumers’ use of these online communities. Highlighting pivotal issues such as brand management, customer loyalty, and online services, this publication is a pivotal reference source for business managers, professionals, advanced-level students, and consultants interested in the latest research on the use of digital media tools for business opportunities. |
| brand reputation management examples: Reputation Charles J. Fombrun, 1996 This work provides an analysis of the determinants and effects of reputation management. It demonstrates the economic value of a corporate reputation, quantifying the economic returns for well-regarded companies, and presents recommendations and processes for assessing and improving reputation. INDICE: Introduction: why reputations matter. Part 1 The hidden value of a good reputation: going for the gold; what's in a name?; enlightened self-inter... Etc. |
| brand reputation management examples: Social Media Marketing: Breakthroughs in Research and Practice Management Association, Information Resources, 2018-05-04 In the digital age, numerous technological tools are available to enhance business processes. When these tools are used effectively, knowledge sharing and organizational success are significantly increased. Social Media Marketing: Breakthroughs in Research and Practice contains a compendium of the latest academic material on the use, strategies, and applications of social media marketing in business today. Including innovative studies on email usage, social interaction technologies, and internet privacy, this publication is an ideal source for managers, corporate trainers, researchers, academics, and students interested in the business applications of social media marketing. |
| brand reputation management examples: How to Measure and Manage Your Corporate Reputation Terry Hannington, 2004 After developing a company's brand concept and the right level of consistency in brand visual imagery throughout that company, how can a manager ensure that at each customer touch point the brand is reinforced and not damaged? Terry Hannington shows how to measure and manage any corporate reputation. |
| brand reputation management examples: Brand Resilience Jonathan R. Copulsky, 2011-05-10 As the recent Tiger Woods scandal illustrates, brand reputation is more precarious than ever before. True and false information spreads like wildfire in the vast and interconnected social media landscape and even the most venerable brands can be leveled in a flash—by disgruntled customers, competing companies, even internal sources. Here, veteran marketing executive Jonathan Copulsky shows companies and individuals how to play brand defense in the twenty-first century. Five Signs that You Need to Pay More Attention to the Possibility of Brand Sabotage: A group of uniformed employees posts embarrassing YouTube videos, in which they display unprofessional attitudes towards their work. One of your senior executives publicly blames a supplier for product defects, even though they predate your relationship with the supplier. Your competitor's ads trumpet their solution to the performance problems associated with your most recent product. A customer unhappy with changes made to your product design launches a Facebook group, which attracts 5,000 fans. Your outsource partner is prominently featured in numerous blogs and websites describing allegations of worker mistreatment and workplace safety hazards. |
| brand reputation management examples: Asymmetric Marketing Joseph E. Bentzel, 2006-10-09 |
| brand reputation management examples: The SAGE Encyclopedia of Corporate Reputation Craig E. Carroll, 2016-05-31 What creates corporate reputations and how should organizations respond? Corporate reputation is a growing research field in disciplines as diverse as communication, management, marketing, industrial and organizational psychology, and sociology. As a formal area of academic study, it is relatively young with roots in the 1980s and the emergence of specialized reputation rankings for industries, products/services, and performance dimensions and for regions. Such rankings resulted in competition between organizations and the alignment of organizational activities to qualify and improve standings in the rankings. In addition, today’s changing stakeholder expectations, the growth of advocacy, demand for more disclosures and greater transparency, and globalized, mediatized environments create new challenges, pitfalls, and opportunities for organizations. Successfully engaging, dealing with, and working through reputational challenges requires an understanding of options and tools for organizational decision-making and stakeholder engagement. For the first time, the vast and important field of corporate reputation is explored in the format of an encyclopedic reference. The SAGE Encyclopedia of Corporate Reputation comprehensively overviews concepts and techniques for identifying, building, measuring, monitoring, evaluating, maintaining, valuing, living up to and/or changing corporate reputations. Key features include: 300 signed entries are organized in A-to-Z fashion in 2 volumes available in a choice of electronic or print formats Entries conclude with Cross-References and Further Readings to guide students to in-depth resources. Although organized A-to-Z, a thematic “Reader’s Guide” in the front matter groups related entries by broad areas A Chronology provides historical perspective on the development of corporate reputation as a discrete field of study. A Resource Guide in the back matter lists classic books, key journals, associations, websites, and selected degree programs of relevance to corporate reputation. A General Bibliography will be accompanied by visual maps noting the relationships between the various disciplines touching upon corporate reputation studies. The work concludes with a comprehensive Index, which—in the electronic version—combines with the Reader’s Guide and Cross-References to provide thorough search-and-browse capabilities |
| brand reputation management examples: Public Relations As Relationship Management Eyun-Jung Ki, Jeong-Nam Kim, John A. Ledingham, 2015-04-24 The emergence of relationship management as a paradigm for public relations scholarship and practice necessitates an examination of precisely what public relations achieves -- its definition, function and value, and the benefits it generates. Promoting the view that public relations provides value to organizations, publics, and societies through relationships, Public Relations as Relationship Management takes a in-depth look at organization-public relationships and explores the strategies that can be employed to cultivate and maintain them. Expanding on the work published in the first edition, this thoroughly up-to-date volume covers such specialized areas of public relations as non-profit organizations, shareholder relations, lobbying, employee relations, and risk management. It expands the reader’s ability to understand, conceptualize, theorize, and measure public relations through the presentation of state-of-the-art research and examples of the use of the relationship paradigm. Developed for scholars, researchers, and advanced students in public relations, Public Relations as Relationship Management provides a contemporary perspective on the role of relationships in public relations, and encourages further research and study. |
| brand reputation management examples: Corporate Reputations, Branding and People Management Susan Hetrick, Graeme Martin, 2006-08-14 The book helps HR practitioners understand corporate-level concepts and their relevance to the key strategic agendas of organizations by drawing on a wide range of ideas from branding, marketing, communications, public relations and reputation management. It then examines how effective people management strategies and the role of HR specialist can contribute to this corporate agenda. This contribution lies in four key areas: organizational communications strategies, developing compelling employee value propositions and employer branding; HR strategies, employer of choice policies and talent management; creating new forms of psychological contracts and building stronger individual-organizational linkages through employee identification, employee commitment and psychological ownership; and in developing supportive employee behaviors. The book is based on a new model of the links between HR, corporate reputation and branding, developed from an extensive review and synthesis of different bodies of management literature. This model has been refined from extensive case research and practical experience in building corporate reputations and brands. Specially researched cases include Orange, Aegon, Scottish Enterprise, Hudson International, BSkyB, Standard Life Investments and the Royal Bank of Scotland. |
| brand reputation management examples: The Brand IDEA Nathalie Laidler-Kylander, Julia Shepard Stenzel, 2013-11-08 Offering a new framework for nonprofit brand management, this book presents the Brand IDEA (Integrity, Democracy, and Affinity). The framework eschews traditional, outdated brand tenets of control and competition largely adopted from the private sector, in favor of a strategic approach centered on the mission and based on a participatory process, shared values, and the development of key partnerships. The results are nonprofit brands that create organizational cohesion and generate trust in order to build capacity and drive social impact. The book explores in detail how nonprofit organizations worldwide are developing and implementing new ways of thinking about and managing their organizational brands. |
| brand reputation management examples: DIGITAL MARKETING CONCEPTS AND THEORY Dr Lingam Sampath, Dr Gopi Krishna Abbaraboina, |
| brand reputation management examples: A to Z of Pharmaceutical Marketing Worlds Voulme 1 Subba Rao Chaganti, 2024-05-08 Unveiling the Alchemy of Pharma Marketing: Why You Need the A to Z of Pharmaceutical Marketing, the World’s First-and-Only Enclopedia? Pharma marketing thrives in a complex ecosystem, demanding constant navigation through scientific frontiers, regulatory labyrinths, and stakeholder whisperings. In this intricate dance, knowledge is your elixir, and the A to Z of Pharmaceutical Marketing is your alchemist’s handbook. Here’s why it is indispensable for every pharma marketer: 1. Master the Maze: From A to Z, Your Compass is Ready. No more drowning in information overload. This encyclopedia unlocks a treasure trove of 1,464 entries, from “A/B Testing to ZMOT,” each meticulously crafted to illuminate every facet of the pharmaceutical marketing world. 2. Sharpen Your Edge: Demystifying the Nuances of Today’s Pharma Landscape. The industry is in constant flux, and staying ahead of the curve is a constant battle. The A to Z arms you with the latest trends, regulations, and ethical considerations. It’s the power to predict, adapt, and lead the change. 3. Elevate Your Game: From Novice to Maestro, Craft Winning Strategies. Knowledge is power, but application is mastery. The A to Z goes beyond theory, offering practical tips and expert insights to fuel strategic thinking. The A to Z of Pharmaceutical Marketing is more than just a book; it’s a game changer. It’s the ultimate reference and the strategic advisor you need to excel in this dynamic industry. Invest in your knowledge and your future. Remember, in pharma marketing, knowledge is not just power; it’s the potion that turns potential into success. |
| brand reputation management examples: AI-Powered Productivity Dr. Asma Asfour, 2024-07-29 This book, AI-Powered Productivity, aims to provide a guide to understanding, utilizing AI and generative tools in various professional settings. The primary purpose of this book is to offer readers a deep dive into the concepts, tools, and practices that define the current AI landscape. From foundational principles to advanced applications, this book is structured to cater to both beginners and professionals looking to enhance their knowledge and skills in AI. This book is divided into nine chapters, each focusing on a specific aspect of AI and its practical applications: Chapter 1 introduces the basic concepts of AI, its impact on various sectors, and key factors driving its rapid advancement, along with an overview of generative AI tools. Chapter 2 delves into large language models like ChatGPT, Google Gemini, Claude, Microsoft's Turing NLG, and Facebook's BlenderBot, exploring their integration with multimodal technologies and their effects on professional productivity. Chapter 3 offers a practical guide to mastering LLM prompting and customization, including tutorials on crafting effective prompts and advanced techniques, as well as real-world examples of AI applications. Chapter 4 examines how AI can enhance individual productivity, focusing on professional and personal benefits, ethical use, and future trends. Chapter 5 addresses data-driven decision- making, covering data analysis techniques, AI in trend identification, consumer behavior analysis, strategic planning, and product development. Chapter 6 discusses strategic and ethical considerations of AI, including AI feasibility, tool selection, multimodal workflows, and best practices for ethical AI development and deployment. Chapter 7 highlights the role of AI in transforming training and professional development, covering structured training programs, continuous learning initiatives, and fostering a culture of innovation and experimentation. Chapter 8 provides a guide to successfully implementing AI in organizations, discussing team composition, collaborative approaches, iterative development processes, and strategic alignment for AI initiatives. Finally, Chapter 9 looks ahead to the future of work, preparing readers for the AI revolution by addressing training and education, career paths, common fears, and future trends in the workforce. The primary audience for the book is professionals seeking to enhance productivity and organizations or businesses. For professionals, the book targets individuals from various industries, reflecting its aim to reach a broad audience across different professional fields. It is designed for employees at all levels, offering valuable insights to both newcomers to AI and seasoned professionals. Covering a range of topics from foundational concepts to advanced applications, the book is particularly relevant for those interested in improving efficiency, with a strong emphasis on practical applications and productivity tools to optimize work processes. For organizations and businesses, the book serves as a valuable resource for decision-makers and managers, especially with chapters on data-driven decision-making, strategic considerations, and AI implementation. HR and training professionals will find the focus on AI in training and development beneficial for talent management, while IT and technology teams will appreciate the information on AI tools and concepts. |
| brand reputation management examples: Brand Aid Larry G. Linne, Patrick Sitkins, 2014-01-07 Now in paperback: Hands-on strategies for creating and protecting your personal brand (yes, you have one) Think branding is just for large corporations, marketing directors, and cows? Think again. Each one of us has a brand – a personal brand, how others see us – which is shaped by what we do, say, write, and otherwise present ourselves to others. We can’t fully control how others see us (smart, capable, compassionate, creative, fair). But many of us don’t even try. That is, we don’t take a moment to think about how we WANT to be perceived, and then take a few simple steps to bolster that impression with purposeful action. BRAND AID isn’t a book about manipulating others, putting on airs, or saying things you don’t really mean. It IS about using our words and actions mindfully, whether they take place in a conference room, PTA meeting, dinner party, Facebook comment thread, or anywhere else. Using clear examples from businesses, families, and more, this straightforward guide presents essential advice for anyone who wants to succeed in today’s competitive and interconnected world. |
| brand reputation management examples: Social Media Strategy Julie Atherton, 2019-10-03 Create a long-term customer engagement strategy using effective social media campaigns that enhance ROI across channels, using guidance and examples from National Geographic, Lush, Dreams and more. Organizations often talk of digital planning but struggle to know which channels to invest in, how to integrate them with content marketing activity, or fail to develop measurable outputs that align with business objectives. This book provides a clear road map for efficient planning, deliverance and financial accountability of social media's contribution to the business. Social Media Strategy provides a simple, structured way to create integrated customer engagement and social media campaigns that work, delivering practical guidance on key areas, such as: -Identifying and targeting audience segments -Methods of two-way community engagement -Reputation management -Being present on the right channels -Driving action through influencers -Identifying the relevant tools and platforms to audit, track and measure business impact and customer engagement With example templates, interviews and global case studies including National Geographic, Lush, South West Airlines, Dreams, Mumsnet and more, this professional guide delivers a long-term solution for maximizing social media led business development for any business. |
| brand reputation management examples: Establishing, Managing, and Protecting Your Online Reputation Kevin Pho, Susan Gay, 2013 |
Branding - American Marketing Association
Branding What is a Brand? A brand is any distinctive feature like a name, term, design, or symbol that identifies goods or services. What is Brand Marketing? Brand marketing is the approach …
What Is Branding? Complete Guide for Marketers in 2025
Apr 23, 2025 · Discover what branding really means in 2025. Learn key strategies, common mistakes, and how top brands build emotional connections that drive loyalty.
The Four Steps of Effective Brand Research
Nov 1, 2023 · Quantitative and qualitative research are crucial tools for building a brand strategy. Discover the four steps to effective research that finds insightful
How Your Brand Strategy Drives Business Growth
Apr 26, 2022 · A consistent brand helps increase the overall value of your company by reinforcing your position in the marketplace, attracting better quality customers with higher retention rates …
How social listening is the key to cultural relevance to your brand.
Feb 24, 2025 · How can it help my brand be culturally relevant? Social listening has many uses for different teams, but it excels in four ways for marketers who are looking for cultural …
Brand Strategy 101 - American Marketing Association
Brand Strategy 101 Learn how brand commitment, brand voice, design and implementation create the impactful brand strategy you need. Beginner | 1 Hour | 18 Modules $79 for non-members | …
Creating a Culture of Brand Love - American Marketing Association
Feb 13, 2020 · Brand love is a marketing strategy that looks to adopt brand-loyal customers and turn them into advocates or influencers for your brand. In an effort to achieve this culture, …
The Best Advertisements of All Time: Top 19 Iconic Campaigns …
Dec 11, 2024 · The brand sponsored Felix Baumgartner’s record-breaking freefall from the stratosphere, which was streamed live to millions worldwide. The feat showcased Red Bull’s …
AMA Brand Management Essentials - January
Jan 10, 2024 · The term brand management can mean different things to different people. This lack of clarity in the industry leads to brands often being created without a clear strategy, …
The Marketer's Guide to Modernizing a Legacy Brand
Apr 11, 2022 · What if your company’s age-old logo and brand identity don’t reflect the breadth of products your company actually produces today? And most importantly, how can you as a …
Healthcare Risk Management: The Path Forward - ASHRM
change can create unpredictability, risks included within the strategic domain are associated with brand, reputation, competition, failure to adapt to changing times, health reform or customer …
Brand Reputation Management Examples (Download Only)
Brand Reputation Management Examples: Reputation Management Sabrina Helm,Kerstin Liehr-Gobbers,Christopher Storck,2011-08-29 Reputation is the most complex asset of an …
The Management of Reputational Risks in Banks: Findings …
reputation is a decisive factor for ensuring long-lasting prof-itability. The reputation risk in a broader sense refers to a negative or positive deviation from the expected reputation. Active …
CORPORATE REPUTATION - Ipsos
WHAT IS THE DIFFERENCE BETWEEN BRAND AND REPUTATION? Reputation focuses on the corporate entity rather than the product brands, although we will sometimes look at equity …
Interpretation and Implementation of Reputation/Brand …
reputation and brand in their answers. For this reason in these questions the term brand may be used to denote reputation/ brand (based on the assumption that brand is wider and includes …
Crisis Communication and Reputation Management in the
Reputation management is a critical aspect of organizational strategy, encompassing the proactive and reactive measures taken to shape, maintain, and repair the perceptions and …
Impact of Corporate Social Responsibility (CSR) initiatives on …
Impact of Corporate Social Responsibility (CSR) initiatives on brand reputation: A study on how CSR activities enhance brand reputation and consumer loyalty in the context of sustainable …
Enterprise Risk Management ERM Domains A Focused …
Enterprise risk management (ERM) in health care promotes a ... Examples include risks related to: adverse event management, credentialing and staffing, documentation, chain of command, …
Branding China: The Ultimate Challenge in Reputation …
Corporate Reputation Review (2006) 9, 198 – 210. doi: 10.1057/palgrave.crr.1550025 KEYWORDS: China ; Olympic Games ; na-tion brand ; place brand ; country of origin ; public …
Safeguarding reputation - Lloyd's
to reputation management. For example, 58% of executives believe that online reputation management should be addressed, but only 15% actually do anything about it. $16.77 . trillion. …
Influence of Brand Signature, Brand Awareness, Brand …
Cote, 1998). Brand signature management requires an understanding of company identity in terms of the name and logo as a root of corporate identity and visual identity. Brown et al. …
How do luxury brands manage crises effectively and rebuild …
real-life examples from both luxury and basic brand companies. The study integrated recent research findings, examined both basic and luxury brand methods in crisis management and …
Netflix: Corporate Reputation Analysis Case Study - Commetric
Netflix’s reputation index The parallel coordinates plots on Figure 3 display the ComVix Reputation Index (CRI) for Netflix and the Tech sector per reputation driver and overall. This …
Digital brand building and online reputation management …
Dec 7, 2020 · Clinics in Dermatology (2023) 41, 240–245 Digital brand building and online reputation management in dermatology Elizabeth J. Kream, MD a, ∗, Kimberly Jerdan, MD b …
Creating a Competency Model for Diversity and Inclusion …
Jul 2, 1972 · Brand / Reputation Management 5. Integrity Ethics Resilience Influence Empathy Communication 6. Visionary & Strategic Leadership Diversity & Inclusion Future State …
Reputation Management and Corporate Social …
Reputation 129 Brothers, etc.), which have attracted worldwide attention thanks to media diffusion, and led to public outrage (Aerts and Cormier, 2009; Gjølberg, 2009; Ihlen, 2008;
Reputation Management: Theory versus Practice - Springer
Reputation Management: Theory versus Practice Gary Davies* and Louella Miles *Manchester Business School, Manchester INTRODUCTION A firm’s reputation is an intangible asset …
Collective Brand Reputation - Volker Nocke
managing its brand reputation is therefore crucial.1 Controlling quality at the brand level is, however, challenging because it is a coarse measure that, in general, depends on the …
THE IMPACT OF CUSTOMER REVIEWS AND RATINGS ON …
that positive ratings improved brand reputation while negative reviews hurt it. The study also discovered that the quantity of reviews had an impact on brand reputation, with more reviews …
THE INFLUENCE OF A FIRM’S CSR INITIATIVES ON BRAND …
corporate reputation, all of which are beneficial to remain competitive in today’s business arena. ... 2019), as well as brand reputation and consumer trust all may create a positive impact on the …
Sweatshops to Leadership in - Raymond J. Harbert College …
had previously held the American athletics brand in high regard began to develop a lower opinion of the company. Bob Herbert’s op-ed article in The New York Times in1996 led to ... Nike’s …
Brand Management and Branding - Theseus
brand management. The basic structure will include a general overview of brands, their history and the theory behind them. However, the thesis will be focused on the practical application of …
Online Reputation Management - Universiteit Twente
reputation management is the way by which companies can deal with customer attacks on Social Media, that is why companies have to organize and execute an effective online reputation …
Online Reputation Management: Strategies for Building and …
Ha1: There is significant relation between online reputation management & brand image of the sampled companies. Research Methodology The existing study is both secondary& primary. …
Enterprise risk management (ERM): The modern approach to …
constantly being in reactionary mode, oftentimes at a cost to their brand, reputation, and culture. We observe that many such entities still manage risk at the individual business unit level—with …
IMPACT OF PUBLIC RELATIONS ON BRAND IMAGE: A CASE …
maintaining reputation (Bayles, 2014). Today, the concept ofbrand image management explores the value of good reputation, and the possibility of lost or tarnished reputation. Brand image …
CORPORATE BRAND REPUTATION REBUILDING AFTER …
Polish enterprises, both of which show different methods of crisis management from a brand reputation point of view. On the basis of the cases and literature analysis, the authors suggest …
The role of social media in corporate reputation …
Foundations of Management Provided in Cooperation with: Faculty of Management, Warsaw University of Technology Suggested Citation: Szwajca, Danuta (2017) : The role of social …
ORGANIZATIONAL REPUTATION, ORGANIZATIONAL …
given. Several scholars argue that organizational reputation describes the organizations overall attractiveness (Fombrun, 1998; Barnett, Jermier & Lafferty, 2006; Fombrun, 2012). Other …
THE REPUTATION MANAGEMENT IN THE DIGITAL AGE: THE …
era of reputation due to the impact reputation management has on business development. One of the critical factors that have a massive impact on reputation is public opinion. It can either help …
The Art Of Crisis Management: A Case Study Of Balenciaga's ...
Key words: Balenciaga, Brand Reputation Management, Crisis Communication, Benoit, Image Repair, Case study analysis ... Illustrative examples from fashion giants like Burberry, Nike, …
Reputation Management: Theory versus Practice
Reputation Management: Theory versus Practice Gary Davies* and Louella Miles *Manchester Business School, Manchester INTRODUCTION A firm’s reputation is an intangible asset
How CSR Leads to Corporate Brand Equity: Mediating
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Real-Time Brand Reputation Tracking Using Social Media
Our study contributes to brand management by making brand reputation managerially actionable and financially accountable in real-time and over time, connects social media mining ... and …
Rebuilding corporate reputations - McKinsey & Company
up their reputation-management efforts in response. Sheila Bonini, David Court, and Alberto Marchi JUNE 2009 s t r a t e g y p r a c t i c e. 1 As governments respond to the financial crisis …
How Social Media Marketing Works as a Reputation …
consumer’s perception of hotel brand from its social media marketing and how do those perceptions affect the reputation of the hotel brand. The four factors that were chosen in our …
THE EFFECTS OF SHRINKFLATION ON BRAND REPUTATION: …
strategies are inefficient, thus negatively affecting brand reputation. In practice, brand reputation is based on consumer loyalty and customer confidence in the brand or product (Keller, 2008). …
Brand relationships through brand reputation and brand …
The reputation is the aggregate perception of outsiders on the salient characteristics of companies (Fombrun and Rindova, 2000), or brands. The development of brand reputation means more …
1 INTRODUCTION: REPUTATION DEPENDS ON CHARACTER
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Brand Management - Jharkhand Rai University
successful brand management - you’ll be another step closer to unlocking the potential of your brand. Step Three Apply proven tools and techniques. This brand Manual provides proven …
GETTING THE BEST RESULTS FROM A GLOBAL BRAND …
Global Brand Reputation Management Search The Global Reputation Management Report searches the web for cases where the term searched is possibly being used in a derogatory …
Creating a Competency Model for Diversity and Inclusion …
Jul 2, 1972 · 3.Business Acumen • External Market Knowledge • Holistic Business Knowledge • Diversity and Inclusion ROI (Return on Investment) 4.Strategic External Relations • Corporate …
Four Best Practices To Improve Quality In the Supply Chain
In this new paradigm, quality management does not end at traditional corporate boundaries. Leading companies are able to better ... increases that can negatively impact profit and brand …
Employer Branding and Reputation From A Strategic Human …
technology, both reputation management and brand management are facing significant challenges lately. As social media has become more important, businesses have initiated …
Seller marketing capability, brand reputation, and consumer …
reputation in e-commerce platform environments and illustrates nuanced U-shaped effects of brand reputation on consumer journey outcomes. These findings provide implications for …
Do banks manage Reputational Risk? - a case study of …
Management of reputation risk is critical and should not feature when there is reputation crisis (Aula [2010]). Managing reputation requires soft skills like prudence, anticipating future needs …
Unpacking the halo effect: reputation andcrisis …
Experts in crisis management and reputation management agree that, among other hazards, a crisis poses a threat to an organization’s reputation (Barton, 2001; Davies et al., 2003).
Social Media Sentiment Analysis for Brand Reputation …
Aug 2, 2024 · 3. ** Applications in Brand Reputation Management Monitoring Brand Health: Sentiment analysis allows brands to continuously monitor public perception and identify trends …
Reputation Management for Education - The World 100
expectations and reputation are linked). Third, that reputation is partly about judgement and information but often it is a product of direct or replayed experience. What you do, and how …
Enterprise Risk Management for Health Care Boards: …
Management for Health Care Boards: Leveraging the Value ... inadequate or failed internal processes, or systems that affect business operations. Examples include risks related to: …
