| brand survey questions for customers: Surveys That Work Caroline Jarrett, 2021-08-17 Surveys That Work explains a seven–step process for designing, running, and reporting on a survey that gets accurate results. In a no–nonsense style with plenty of examples about real–world compromises, the book focuses on reducing the errors that make up Total Survey Error—a key concept in survey methodology. If you are conducting a survey, this book is a must–have. |
| brand survey questions for customers: The Ultimate Question Fred Reichheld, 2007-08 One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma. |
| brand survey questions for customers: The Snapshot Survey Lloyd Corder, 2006 Companies know that market research can be crucial to retaining customers and winning new ones. Yet many avoid undertaking survey research because they consider it expensive, slow and difficult to administer. `Not so', says author and research ace Lloyd Corder. In The Snapshot Survey, Corder gives business professionals the tools and know-how to complete highly effective, custom- designed surveys quickly and easily. This book is `boot camp' for those who have never done a survey and an eye- opening refresher course for those who have. Lloyd Corder is founder and CEO of CorCom Inc, a strategic marketing research firm. Before establishing his company, Corder was vice president of marketing research for Ketchum, one of the five largest public relations firms in the world. |
| brand survey questions for customers: The Effortless Experience Matthew Dixon, Nick Toman, Rick DeLisi, 2013-09-12 Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked. |
| brand survey questions for customers: Hooked on Customers Robert G. Thompson, 2014 Talk is cheap. A cliché, perhaps, but the idea that what we do is more important than what we say is a fundamental truth. It applies in our personal lives and can extend into our professional work, too. Learning to let your actions do the talking can be revolutionary to a company that struggles to create enduring customer relationships. People who own operate, manage, or otherwise lead a company are always looking for ways to improve productivity, beat the competition, and ensure long-term success. Learning how to put words and ideas into action can be a key to success in the business world. Hooked on Customers is not about finding the right words, whether labeled as a strategy or not. It is an insightful, highly informative book that propels businesses into action. It explores successful customer-centric businesses, examines the ways they execute their strategies, and provides practical recommendations for business leaders to more effectively outperform their competition. A must-have for any business leader who wants to have a healthy relationship with customers, this book avoids the pitfalls that often plague others that offer business advice. Frequently, company leaders turn to consultants and other resources to recommend strategies that sound great but ultimately don't have any real meaning because they are a series of words without a tie to actions. Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer-centricity, author Robert Thompson has identified the five routine organizational habits successful customer-centric businesses use when executing strategy. Legendary leading customer-centric businesses: LISTEN to their customers' values and feedback. THINK about the implications of fact-based decisions on customers EMPOWER employees with the freedom they need to please customers CREATE new value for customers, without being asked DELIGHT customers by exceeding their expectations Crucial to Thompson's discussion of these habits is the premise that there are no quick fixes. Customer-centricity takes time, determination, and company-wide commitment. It must be maintained and constantly pursued to ensure that it becomes part of the fabric of a business. In the end, the results are well worth it. Hooked on Customers helps leaders understand, adopt, and implement the five crucial habits that enable companies to not only survive in highly competitive, overcrowded markets but to dominate them, creating a legacy of success and inspiration along the way. |
| brand survey questions for customers: Self-management for Actors Bonnie Gillespie, 2009 Guiding actors through the process of taking control of the business side of their careers, the author maintains there is no secret method for joining the Working Actor's Club. What does exist is a simple, self-management concept that doesn't eliminate one's ability to be a creative artist. |
| brand survey questions for customers: Brands, Consumers, Symbols and Research Sidney J. Levy, Dennis W. Rook, 1999-08-11 The 54 collected works in this volume provide an opportunity for the reader to determine whether Sidney′s work, individually and/or collectively, qualify as a masterpiece. For me, Sidney has created more individual pieces of his work that merit this status than any other marketing scholar I know. Collectively, the work in this volume is a masterpiece of insight into the social enterprise that is marketing. Again, I don′t know anyone whose career-long program of thought is so extraordinarily rich in imagination and practical value. He challenges, provokes, excites, soothes, and supports us with one or another of his writings. —from the foreword by Gerald Zaltman, Harvard Business School For the first time, the writings of marketing legend Sidney J. are available in this comprehensive collection of significant scholarly essays and studies in the field of marketing. And what a compendium this is! Dennis Rook, a former student of Sidney J. Levy, has compiled the work of this prolific, internationally-recognized and award-winning writer whose ideas began to influence marketing executives in the late 1940s. His ideas continue to impact how we think about marketing′s role in management, how managers develop products and brands, how they understand their consumers, and how corporate and academic researchers investigate marketplace concerns. Brands, Consumers, Symbols, and Research is an exciting and definitive volume that should have a place on the bookshelves of every marketing professional, educator, and student around the globe! |
| brand survey questions for customers: WIPO Consumer Survey Toolkit on Respect for IP World Intellectual Property Organization, 2018-01-15 The WIPO Consumer Survey Toolkit on Respect for IP is intended for use by public- and private-sector bodies wanting to measure consumer attitudes towards pirate and counterfeit goods. The creation of the Survey Toolkit was made possible by Funds-in-Trust provided by the Ministry of Culture, Sports and Tourism of the Republic of Korea. |
| brand survey questions for customers: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| brand survey questions for customers: Create a Brand That Inspires F. Joseph LePla, Wolfgang Giehl, 2012-05-04 It takes strength to compete. Becoming a well-known and well-regarded brand enhances a companys strength. Internal brandingespecially in service industriesis essential for longevity, great competitive strength, and high financial value. Driven by a shared, authentic corporate culture and guided by top management, employees will build brand value in all their actions and interactions every day. Create a Brand That Inspires: How to Sell, Organize, and Sustain Internal Branding effectively addresses three core brand management challenges in readers organizations: selling the brand to senior management, organizing the brand on all management levels, and living the brand within each of the companys internal communities. The book includes sixteen international case studies complete with pictures, interviews and examples from a wide range of industries. The long-term, hands-on experience of the co-authors and their unique perspectives on how to successfully develop and manage internal branding make this study a rewarding read for executives, managers and team leaders. |
| brand survey questions for customers: Branded Customer Service Janelle Barlow, Paul Stewart, 2006-09-14 Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images. |
| brand survey questions for customers: The Science and Art of Branding Giep Franzen, Sandra Moriarty, 2008-10-30 This innovative work provides a state-of-the-art overview of current thinking about the development of brand strategy. Unlike other books on branding, it approaches successful brand strategy from both the producer and consumer perspectives. The Science and Art of Branding makes clear distinctions among the producer's intentions, external brand realities, and consumer's brand perceptions--and explains how to fit them all together to build successful brands. Co-author Sandra Moriarty is also the author of the leading Principles of Advertising textbook, and she and Giep Franzen have filled this volume with practical learning tools for scholars and students of marketing and marketing communications, as well as actual brand managers. The book explains theoretical concepts and illustrates them with real-life examples that include case studies and findings from large-scale market research. Every chapter opens with a mini-case history, and boxed inserts featuring quotes from experts appear throughout the book. The Science and Art of Branding also goes much more deeply than other works into the core concept of brand equity, employing new measurement systems only developed over the last few years. |
| brand survey questions for customers: Brand Power Paul Stobart, 2016-07-27 An increasing number of the world's companies have come to recognise that their brands are of enormous value and that failure to maintain and support these important assets can lead to the failure of the company itself. Many in the world of marketing have commented on the power of individual brands and the value that they have in contributing to the financial well-being of a company. Seldom however have the owners of the world's leading brands been invited to give their views. This book gives brand owners the opportunity to put forward their own views on the power and importance of brands. Contributions from senior executives at Coca-Cola, Guinness, Nestle, Grand Metropolitan, Mercedes, BSN, Benetton, Tesco, Maruha and Mars cover subjects such as the importance of brand power and how to create, manage and value brand power and important contributions from academics, management consultants and marketing experts are also included. |
| brand survey questions for customers: Doing Surveys Online Vera Toepoel, 2015-11-02 Vera Toepoel’s practical, how-to guide to doing surveys online takes you through the entire process of using surveys, from systematically recruiting respondents, to designing the internet survey, to processing the survey data and writing it up. This book helps students and researchers in identifying possible strategies to make the best use of online surveys, providing pro’s and con’s, and do’s and don’ts for each strategy. It also explores the latest opportunities and developments that have arisen in the field of online surveys, including using social networks, and provides expert guidance and examples of best practice throughout. Suitable for those starting a research project or conducting a survey in a professional capacity, this book is the ideal go-to reference for anyone using internet surveys, be it a beginner or a more experienced survey researcher. |
| brand survey questions for customers: Benchmarking the User Experience Jeff Sauro, 2018-06-25 This is a practical book about how to measure the user experience of websites, software, mobile apps, products, or just anything people use. This book is for UX researchers, designers, product owners, or anyone that has a vested interest in improving experience of websites and products--Introduction. |
| brand survey questions for customers: The Five Love Languages Gary Chapman, 2009-12-17 Marriage should be based on love, right? But does it seem as though you and your spouse are speaking two different languages? #1 New York Times bestselling author Dr. Gary Chapman guides couples in identifying, understanding, and speaking their spouse's primary love language-quality time, words of affirmation, gifts, acts of service, or physical touch. By learning the five love languages, you and your spouse will discover your unique love languages and learn practical steps in truly loving each other. Chapters are categorized by love language for easy reference, and each one ends with simple steps to express a specific language to your spouse and guide your marriage in the right direction. A newly designed love languages assessment will help you understand and strengthen your relationship. You can build a lasting, loving marriage together. Gary Chapman hosts a nationally syndicated daily radio program called A Love Language Minute that can be heard on more than 150 radio stations as well as the weekly syndicated program Building Relationships with Gary Chapman, which can both be heard on fivelovelanguages.com. The Five Love Languages is a consistent New York Times bestseller - with over 5 million copies sold and translated into 38 languages. This book is a sales phenomenon, with each year outselling the prior for 16 years running! |
| brand survey questions for customers: Customer Analytics For Dummies Jeff Sauro, 2015-02-02 The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. Customer Analytics For Dummies gets you up to speed on what you should be testing. You'll also find current information on how to leverage A/B testing, social media's role in the post-purchasing analytics, usability metrics, prediction and statistics, and much more to effectively manage the customer experience. Written by a highly visible expert in the area of customer analytics, this guide will have you up and running on putting customer analytics into practice at your own business in no time. Shows you what to measure, how to measure, and ways to interpret the data Provides real-world customer analytics examples from companies such as Wikipedia, PayPal, and Walmart Explains how to use customer analytics to make smarter business decisions that generate more loyal customers Offers easy-to-digest information on understanding each stage of the customer journey Whether you're part of a Customer Engagement team or a product, marketing, or design professional looking to get a leg up, Customer Analytics For Dummies has you covered. |
| brand survey questions for customers: " Brand Perception among Rural and Urban Consumers" Dr. Pramod H. Patil, 2022-08-30 The Fast Moving Consumer Goods (FMCG) sector is a cornerstone of the Indian economy and it touches every aspect of human life. It is the fourth largest sector and an important contributor to the Indian economy. This industry is volume-driven and characterized by low margins; it mainly deals with the production, distribution, and marketing of consumer packaged goods and is therefore alternatively called the CPG (Consumer Packaged Goods) industry. The industry is also engaged in the operations, supply chain, and general management of these goods. The FMCG industry provides a wide range of consumables and, therefore, the amount of money circulated against FMCG products is also very high. |
| brand survey questions for customers: Engaging Brands Michela Addis, 2020-05-12 How can managers design and manage excellent customer experiences that will develop long-term relationships with their customers? This book addresses this key question and explores both the theory developed over the past 20 years and tools to create truly engaging brands. Taking a broad holistic approach, this book brings together current thinking on experiential marketing, brand management, customer engagement, customer well-being and happiness, customer loyalty and emotions, the customer journey map, and big data and combines it into a practical and clear roadmap for brand managers. By integrating these modern perspectives, concepts, research techniques, and operative tools, this book provides a new perspective of marketing management to design and build engaging branding. Using extensive examples from a variety of industries, this book offers a global perspective that will appeal to both advanced students and experienced marketing managers. |
| brand survey questions for customers: Customer Loyalty and Brand Management María Jesús Yagüe Guillén, Natalia Rubio, 2019-09-23 Loyalty is one of the main assets of a brand. In today’s markets, achieving and maintaining loyal customers has become an increasingly complex challenge for brands due to the widespread acceptance and adoption of diverse technologies by which customers communicate with brands. Customers use different channels (physical, web, apps, social media) to seek information about a brand, communicate with it, chat about the brand and purchase its products. Firms are thus continuously changing and adapting their processes to provide customers with agile communication channels and coherent, integrated brand experiences through the different channels in which customers are present. In this context, understanding how brand management can improve value co-creation and multichannel experience—among other issues—and contribute to improving a brand’s portfolio of loyal customers constitutes an area of special interest for academics and marketing professionals. This Special Issue explores new areas of customer loyalty and brand management, providing new insights into the field. Both concepts have evolved over the last decade to encompass such concepts and practices as brand image, experiences, multichannel context, multimedia platforms and value co-creation, as well as relational variables such as trust, engagement and identification (among others). |
| brand survey questions for customers: Building Customer-brand Relationships Don E. Schultz, Beth E. Barnes, Heidi F. Schultz, Marian Azzaro, 2015-01-28 Almost every advertising, promotion, or marketing communications textbook is based on an inside-out approach, focusing on what the marketer wants to communicate to customers and prospects. This text takes a different view - that the marketer and the customer build the ongoing brand value together. Rather than the marketer trying to 'sell', the role of the marketer is to help customer buy. To do that, a customer view is vital and customer insight is essential. Customer insights allow the marketer to understand which audiences are important for a product, what delivery forms are appropriate, and what type of content is beneficial. Building Customer-Brand Relationships is themed around the four key elements marketing communicators use in developing programs - audiences, brands, delivery, and content - but provides an innovative approach to marketing communications in the 'push-pull' marketplace that combines traditional outbound communications (advertising, sales promotion, direct marketing, and PR) with the inbound or 'pull' media of Internet, mobile communications, social networks, and more. Its 'customer-centric' media planning approach covers media decision before dealing with creative development, and emphasizes measurement and accountability. The text's concepts have been used successfully around the world, and can be adapted and adjusted to any type of product or service. |
| brand survey questions for customers: The Science of Marketing Dan Zarrella, 2013-04-22 Scientific marketing research delivers proven marketing tactics and tips The Science of Marketing applies a scientific approach to the way businesses and brands approach marketing. It uses a combination of marketing, statistical, and psychological research to explain why and, more importantly, how, companies should adapt marketing strategies such as blogging, social media, email marketing, and webinars to achieve maximium results. The book contradicts what the author calls the unicorns and rainbows strategy that simply encourages companies to love their customers and hug their followers. Instead, the book offers more substantial, proven tactics and tips gathered through scientific research and techniques. Lists what time of day and what day of the week the most retweets occur Explains why weekends are best for Facebook sharing, which blog posts lead to comments, why early mornings are best for emails, and how to blog to acquire links Describes how to avoid crowding your content The Science of Marketing provides the research and tools to help you make a stronger impact in the digital marketing space. |
| brand survey questions for customers: Dare to Lead Brené Brown, 2018-10-09 #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership. |
| brand survey questions for customers: Obviously Awesome April Dunford, 2019-05-14 You know your product is awesome-but does anybody else? Successfully connecting your product with consumers isn't a matter of following trends, comparing yourself to the competition or trying to attract the widest customer base. So what is it? April Dunford, positioning guru and tech exec, is here to enlighten you. |
| brand survey questions for customers: Beyond the Ultimate Question Bob E. Hayes, 2009 |
| brand survey questions for customers: Strategic Management Jeffrey H. Dyer, Paul Godfrey, Robert Jensen, David Bryce, 2017-10-16 Strategic Management delivers an insightful and concise introduction to strategic management concepts utilizing a strong mix of real-world contemporary examples. Written in a conversational style, this product sparks ideas, fuels creative thinking and discussion, while engaging students with the concepts they are studying. |
| brand survey questions for customers: Profit Brand Nick Wreden, 2007 Profit Brand presents a results-driven view of branding that any CEO or CFO would applaud. While branding strategies often concern themselves with awareness, visibility, impact, and image, author Nick Wreden shifts the focus to the bottom line. He offers a comprehensive metrics-based approach to branding that allows companies to link branding activities directly with profits. Wreden looks at the inefficiencies of traditional branding strategies that stress customer acquisition over customer retention. Customer loyalty, he argues, is the key to delivering profitability. With this in mind, he explores loyalty schemes, the need to own the customer experience, and the means of leveraging allies as brand ambassadors. He covers topics such as segmentation, optimization, pricing, and communication strategies and explores accountability systems such as six sigma, CRM, and scorecards. Citing examples from global brands such as IBM, Disney, Amex and KLM, the book highlights marketing practices both good and bad. |
| brand survey questions for customers: Mastering Customer Value Management Ray Kordupleski, 2003 There is an emerging art and science of customer value management that is proving its worth inincreased market share and shareholder value for the companies that practice it. Customer value management is about: choosing value (determining what customers really value and developing your value proposition ) delivering value (making sure business processes are aligned with value proposition) communicating value (educating the market on your value proposition)The concepts of customer value management and the practical tools that have been developed to support them are the subject of this book. |
| brand survey questions for customers: Business-to-Business Brand Management Mark S. Glynn, Arch G. Woodside, 2009-06-19 Focuses on sensemaking, decisions, actions, and evaluating outcomes relating to managing business-to-business brands including product and service brands. This book features chapters that address aspects of the marketing mix for business-to-business and industrial marketers. It includes papers that provide brand management insights for managers. |
| brand survey questions for customers: Psychographic Target Group Analysis on the Basis of an Empirical Research for the Brands Adidas, NIKE and Puma Using the Innovative Approach of the Semiometrie Robert Tönnis, 2008-08 Master's Thesis from the year 2007 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, University of Applied Sciences Fulda, 36 entries in the bibliography, language: English, abstract: It seems that the mass of consumers break up into many heterogeneous sub-groups. Researchers and marketing experts strongly believe that in the near future, homogenous customer groups will split up into more and smaller target group segments - and each of those segments demand for a unique and certain communication. Against this background and the fact that enterprises have to struggle on homogenous markets with multinational companies in a hard competition; the identification of the exact target group becomes more and more important. The more information the decision-makers have about their target group, the better they can communicate with them. Consequently, an increase in sales is the result. For this reason, the Master-Thesis copes with the innovative psychographic target group approach - the Semiometrie. Hereby, 210 selected words reconstruct the psycho-cultural models that constitute the subconscious system of choice and of the identification of desires of respondents. Beside an extensive explanation of the method, a differentiation from selected models is undertaken by the writer. It is the author's greatest concern, on the one hand to provide a very in-depth under-standing of Semiometrie from the theoretical point of view. On the other hand, he is anxious to present a well- and novel understanding of Adidas', NIKE's and Puma's target group by using the Semiometrie. Consequently, the concept of research design is included within the empirical research. Due to collected and provided data by SevenOne Media and TNS Infratest as well as an in-depth analysis and interpretation of these data, the Master-Thesis offers a detailed de-scription of each of those target groups. These results are as well supported by i |
| brand survey questions for customers: Sales Engagement Manny Medina, Max Altschuler, Mark Kosoglow, 2019-03-12 Engage in sales—the modern way Sales Engagement is how you engage and interact with your potential buyer to create connection, grab attention, and generate enough interest to create a buying opportunity. Sales Engagement details the modern way to build the top of the funnel and generate qualified leads for B2B companies. This book explores why a Sales Engagement strategy is so important, and walks you through the modern sales process to ensure you’re effectively connecting with customers every step of the way. • Find common factors holding your sales back—and reverse them through channel optimization • Humanize sales with personas and relevant information at every turn • Understand why A/B testing is so incredibly critical to success, and how to do it right • Take your sales process to the next level with a rock solid, modern Sales Engagement strategy This book is essential reading for anyone interested in up-leveling their game and doing more than they ever thought possible. |
| brand survey questions for customers: Co-Branding: Fit Factors Between Partner Brands Peter Zickermann, 2014-09 Firms are continuously looking for new opportunities to exploit and leverage their existing brands to achieve business growth. In the past, companies have leveraged their ‘most important asset’ (brands) through brand and line extensions. Nowadays, the most recent trend for capitalizing on brands is called ‘Co-Branding’ in which two or more brands are presented jointly to the consumer, forming a new product or service offering. This new branding strategy promises many benefits, especially for companies operating internationally with strong global brands. This study is about the perception of ‘fit’ between two partner brands in a co-branding venture. Previous studies have already identified that a perceived fit between partner brands leads to a positive evaluation of the co-branded offering by consumers. But why are some brands perceived as fitting together by consumers and others are not? To answer this question, this study investigates which factors (e.g. similar price level, target group, product category) lead to a perceived fit between partner brands by consumers. |
| brand survey questions for customers: Consumer Behaviour and Digital Transformation Ayantunji Gbadamosi, 2024-03-11 This comprehensive textbook explores how technological developments and emerging technologies impact on, and engage with, consumer behaviour and decision making globally. The book will enable readers to develop a coherent understanding of the basic underpinnings of consumer behaviour as they relate to individual and group-oriented consumption decisions, offering insight into how consumer behaviour, contemporary real-life situations, and digital technology are inextricably linked. Key learning objectives, exercises and activities, boxed examples and analytical frameworks facilitate and enrich students’ learning. Each chapter includes ‘pause, plan, and practice (PPP)’ activities, as well as real-life case studies exploring digital consumption, digital consumer experiences, and digital trends across industries, from global companies such as Nike and McDonald’s to the digital transformation of SMEs. Combining a thorough examination of traditional theory with a fresh approach to the impact of digital transformation on consumer behaviour, this textbook should be core reading for advanced undergraduate and postgraduate students studying Consumer Behaviour, Consumer Psychology, Customer Experience Management, and Digital Marketing. This book will be accompanied by online resources for the use of instructors, including PowerPoint slides and a test bank. |
| brand survey questions for customers: E-marketing Raymond D. Frost, Judy Strauss, 2016-06-03 For courses in Internet Marketing or E-marketing This book teaches marketers how to engage and listen to buyers, and how to use what they learn to improve their offerings in today’s Internet- and social media-driven marketing environment. It brings traditional marketing coverage up-to-date with a thorough, incisive look at e-marketing planning and marketing mix tactics from a strategic and tactical perspective. The focus is on the Internet and other technologies that have had a profound effect on how marketing is approached today. Included is coverage of marketing planning; legal and global environments; e-marketing strategy; and marketing mix and customer relationship management strategy and implementation issues. A major revision, this seventh edition reflects the disruption to the marketing field brought about by social media. As such it covers many new topics that represent the changes in e-marketing practice in the past two years. Because of the ever-changing landscape of the Internet, the authors suggest reading this book, studying the material, and then going online to learn more about topics of interest. Features: Better understanding of new concepts in today’s electronic marketplace is accomplished as the book puts that new terminology into traditional marketing frameworks. Readers are encouraged to exercise critical thinking and attention to their own online behavior in order to better understanding the e-marketer’s perspective, strategies, and tactics–to think like a marketer. Although the focus is on e-marketing in the United States, readers also see a global perspective in the coverage of market developments in both emerging and developed nations. An entire chapter devoted to law and ethics, and contributed by a practicing attorney, updates readers on the latest changes in this critical area. Readers are guided in learning a number of e-marketing concepts with the help of some outstanding pedagogical features: -Marketing concept grounding helps readers make the connection between tradition and today. Material in each chapter is structured around a principle of marketing framework, followed by a look at how the internet has changed the structure or practice, providing an ideal bridge from previously learned material. -Learning objectives set the pace and the goals for the material in each chapter. -Best practices from real companies tell success stories, including new examples of firms doing it right. -Graphical frameworks serve as unique e-marketing visual models illustrating how each chapter fits among others. -Chapter summaries help readers review and refresh the material covered. -Key terms are identified in bold text within the chapter to alert readers to their importance. -Review and discussion questions are another device to be used for refreshing readers’ understanding of the material in the chapter. -Web activities at the end of each chapter help readers become further involved in the content. -This revision reflects the disruption to the marketing field based on social media. A major revision from the sixth edition, it includes many new topics, as dictated by changes in e-marketing practice in the past two years. -Three important Appendices include internet adoption statistics, a thorough glossary, and book references. NEW. Students get a broader look at social media as it is now integrated throughout the book, instead of confined to one chapter. NEW. A look a new business models continues and strengthens the approach of learning from real life examples. Added and described in detail are such models as social commerce (and Facebook commerce), mobile commerce and mobile marketing, social CRM, crowsourcing, and many important be less pervasive models such as crowfunding, freemium, and flash sales. NEW.Chapters 12, 13 and 14 were completely rewritten to reflect the move from traditional marketing communication tools to the way practitioners current describe IMC online: owned, paid and earned media. NEW. Readers see examples of many new and interesting technologies that are today providing marketing opportunities, both in the Web 2.0 and 3.0 sections. NEW. The chapter-opening vignettes continue to play an important role in illustrating key points. Two new vignettes and new discussion questions about each chapter opening vignette are included. NEW.Included are many new images in every chapter, plus updated “Let’s Get Technical” boxes. NEW.Other chapter-specific additions that further enhance understanding of the concepts include: -More social media performance metrics (Ch. 2) -“Big data” and social media content analysis (Ch. 6) -New consumer behavior theory and “online giving” as a new exchange activity (Ch. 7) -Social media for brand building (Ch. 9) -App pricing and web page pricing tactics (Ch. 10) |
| brand survey questions for customers: Rivalry and Group Behavior Among Consumers and Brands Cody T. Havard, 2021-09-17 This interdisciplinary book extends knowledge by comparing rivalry and rival group behavior in sport within areas outside of sport, such as consumer brands, political discourse, and product/service preferences. It examines how out-group behavior differs among relevant groups. Readers are introduced to the phenomenon of rivalry, using the sport setting as an example. Then, the author offers separate quantitative and qualitative investigations to compare how rivalry and group behavior differ among sport and non-sport settings. Incorporating research from marketing, psychology, political science, and sociology, this book offers researchers in several fields a new understanding of individual and group behavior. |
| brand survey questions for customers: Social Research in the Judicial Process Wallace D. Loh, 1984-09-17 How to inform the judicial mind, Justice Frankfurter remarked during the school desegregation cases, is one of the most complicated problems. Social research is a potential source of such information. Indeed, in the 1960s and 1970s, with activist courts at the forefront of social reform, the field of law and social science came of age. But for all the recent activity and scholarship in this area, few books have attempted to create an intellectual framework, a systematic introduction to applied social-legal research. Social Research in the Judicial Process addresses this need for a broader picture. Designed for use by both law students and social science students, it constructs a conceptual bridge between social research (the realm of social facts) and judicial decision making (the realm of social values). Its unique casebook format weaves together judicial opinions, empirical studies, and original text. It is a process-oriented book that teaches skills and perspectives, cultivating an informed sensitivity to the use and misuse of psychology, social psychology, and sociology in apellate and trial adjudication. Among the social-legal topics explored are school desegregation, capital punishment, jury impartiality, and eyewitness identification. This casebook is remarkable for its scope, its accessibility, and the intelligence of its conceptual integration. It provides the kind of interdisciplinary teaching framework that should eventually help lawyers to make knowledgeable use of social research, and social scientists to conduct useful research within a legally sophisticated context. |
| brand survey questions for customers: Reference Manual on Scientific Evidence , 1994 |
| brand survey questions for customers: Digital Economy Post COVID-19 Era Prashant Mishra, Ashu Sharma, Sayantan Khanra, Sumit K. Kundu, Sushanta Kumar Mishra, 2023-12-03 This book presents the future directions of the digital economy post Covid-19 era. The chapters of this book cover contemporary topics on digital economy and digital initiatives undertaken by various organizations. Overall, the book shares insights on how organizations can adapt and transform their processes, structure, and strategies to remain relevant and competitive in the new business and economic environment. These insights also emerge from multidisciplinary discussions in various management domains, such as, consumer behaviour and marketing, economics, finance and accounting, entrepreneurship and small business management, environmental, social and governance compliance, future of work, human resource management, leadership, inclusive workforce, information systems and decision sciences, international business and strategy, and operations and supply chain management. |
| brand survey questions for customers: Marketing Research Carl McDaniel, Jr., Roger Gates, 2018-01-31 In Marketing Research, 11th Edition, authors Carl McDaniel & Roger Gates share their industry experience to teach students how to make critical business decisions through the study of market research. Designed for marketing research courses, the authors' practical, applications-based approach features Real Data, Real People, and Real Research, to prepare students to conduct and use market research for future careers in business. Marketing Research, 11th Edition features new trends, features and cases throughought, with updated chapters featuring new examples of companies and research firms, from Ilycaffe, the famous Italian coffee brand, Twitter, ESPN, Ford and General Motors. Co-author Roger Gates, President of DSS Research, infuses the text with a practitioner perspective, helping students learn how to use marketing research through a practical presentation of theory and practice. |
| brand survey questions for customers: Customer Segmentation and Clustering Using SAS Enterprise Miner, Third Edition Randall S. Collica, 2017-03-23 Résumé : A working guide that uses real-world data, this step-by-step resource will show you how to segment customers more intelligently and achieve the one-to-one customer relationship that your business needs. -- |
Sample Survey Questions, Answers and Tips
These sample questions are provided to help you determine what you should ask in a survey as well as what ques- tion type . The following are some sample questions for inspiration.
BRAND AUDIT QUESTIONNAIRE - Smartsheet
How will you measure your brand-related social media effectiveness? What type(s) of customer research will you conduct to measure your brand’s effectiveness? What are your key …
5 customer satisfaction survey templates and tips
Use these customer satisfaction survey templates as inspiration to collect feedback based on di erent scenarios. You can import questions into your survey software or use the Google Forms …
Brand Archetype Questionnaire - Willow Marketing
By aligning your company brand with a primary (and sometimes secondary) archetype, you purposefully engage a core value set that outshines any quantitative data that aims to retain …
BRAND MANAGER TOOLS 50+ Great (Ready-Made) Demo …
Our questions here have been designed to help brands who want to use data to help identify the areas where they can improve their demo programs, and to then verify that their adjustments …
Brand Relationship Survey - intage-india.com
How do consumers perceive the value of your brand? BR Survey defines the direction to take when renewing a brand, by clarifying the brand value perceived by those who feel a connection …
Brand Survey Questions For Customers - old.icapgen.org
Brand Survey Questions For Customers: The Snapshot Survey Lloyd Corder,2006 Companies know that market research can be crucial to retaining customers and winning new ones Yet …
This is our brand identity design questionnaire - Frank Brands
Answering the questions below will offer insight into your strategic and business goals, help us both determine a logo direction that fits your company, and most importantly, one that speaks …
Customer Survey - realitybasedgroup.com
Maintain Subjective Survey Focus • The core strength of customer satisfaction surveys is to determine how operations impact and influence customer impression of a brand. Survey …
12 Questions Every Brand Must Answer - Kelton Global
ask the right questions, reveal new and surprising opportunities, and stretch their brand potential. This checklist is designed to help you do the same — no matter your business.
BRAND AUDIT EXAMPLE TEMPLATE - Smartsheet
Performing a brand audit will help you determine your brand’s current effectiveness in the marketplace. Overwrite the sample answers to the brand-audit questions included in this …
Writing Great Customer Satisfaction Surveys - Medallia
Sometimes all you need is a survey that asks just one or two questions. More often, you want or need to learn more from customers about their experience with your company. How do you get …
Tool 9 Customer Satisfaction Survey - CGAP
The short survey (pages 68-71) is used to collect feedback from customers on their perceptions of prototypes and overall experiences. It includes 4-5 questions with responses collected on a 5 …
2013 BRAND ENGAGEMENT SURVEY THE EMOTIONAL …
To answer these questions, we surveyed 2,838 adult consumers . from all 50 U.S. states between December 2012 and March 2013. The online survey invited participants to name their three …
Sample Customer Loyalty Survey Questions - HubSpot
Below is a sample customer survey with several customer survey sample questions for you to choose from when you are thinking of measuring customer satisfaction and loyalty.
Brand Survey Questions For Customers [PDF] - old.icapgen.org
learn how to identify and word targeted survey questions how to engage folks who agree to take the survey and how to interpret the results Learn how to engage people and maximize …
ESRC Questionnaire on Brand Perceptions
We invite you to answer a set of questions regarding your perceptions of a brand. It should take no longer than 15 minutes. Your participation is voluntary and you may withdraw from the …
Customer Service Survey Templates - Lessonly
If you are a B2C tech company, use the following questions as a template to figure out what you're doing well and where you can improve. • Were we able to meet all your needs (Y/N)? …
Brand Survey Questions For Customers (book) - old.icapgen.org
Brand Survey Questions For Customers: The Snapshot Survey Lloyd Corder,2006 Companies know that market research can be crucial to retaining customers and winning new ones Yet …
1.5A Personal Branding Assessment Questionnaire
I’ve included a sample list of Brand Attribute ideas to spark your thinking. 1. Core values . What do you think my core values are? 2. Key strengths and weaknesses. What is my key skill set? …
Sample Survey Questions, Answers and Tips
These sample questions are provided to help you determine what you should ask in a survey as well as what ques- tion type . The following are some sample questions for inspiration.
BRAND AUDIT QUESTIONNAIRE - Smartsheet
How will you measure your brand-related social media effectiveness? What type(s) of customer research will you conduct to measure your brand’s effectiveness? What are your key …
5 customer satisfaction survey templates and tips
Use these customer satisfaction survey templates as inspiration to collect feedback based on di erent scenarios. You can import questions into your survey software or use the Google Forms …
Brand Archetype Questionnaire - Willow Marketing
By aligning your company brand with a primary (and sometimes secondary) archetype, you purposefully engage a core value set that outshines any quantitative data that aims to retain …
BRAND MANAGER TOOLS 50+ Great (Ready-Made) Demo …
Our questions here have been designed to help brands who want to use data to help identify the areas where they can improve their demo programs, and to then verify that their adjustments …
Brand Relationship Survey - intage-india.com
How do consumers perceive the value of your brand? BR Survey defines the direction to take when renewing a brand, by clarifying the brand value perceived by those who feel a …
Brand Survey Questions For Customers - old.icapgen.org
Brand Survey Questions For Customers: The Snapshot Survey Lloyd Corder,2006 Companies know that market research can be crucial to retaining customers and winning new ones Yet …
This is our brand identity design questionnaire - Frank Brands
Answering the questions below will offer insight into your strategic and business goals, help us both determine a logo direction that fits your company, and most importantly, one that speaks …
Customer Survey - realitybasedgroup.com
Maintain Subjective Survey Focus • The core strength of customer satisfaction surveys is to determine how operations impact and influence customer impression of a brand. Survey …
12 Questions Every Brand Must Answer - Kelton Global
ask the right questions, reveal new and surprising opportunities, and stretch their brand potential. This checklist is designed to help you do the same — no matter your business.
BRAND AUDIT EXAMPLE TEMPLATE - Smartsheet
Performing a brand audit will help you determine your brand’s current effectiveness in the marketplace. Overwrite the sample answers to the brand-audit questions included in this …
Writing Great Customer Satisfaction Surveys - Medallia
Sometimes all you need is a survey that asks just one or two questions. More often, you want or need to learn more from customers about their experience with your company. How do you get …
Tool 9 Customer Satisfaction Survey - CGAP
The short survey (pages 68-71) is used to collect feedback from customers on their perceptions of prototypes and overall experiences. It includes 4-5 questions with responses collected on a 5 …
2013 BRAND ENGAGEMENT SURVEY THE EMOTIONAL …
To answer these questions, we surveyed 2,838 adult consumers . from all 50 U.S. states between December 2012 and March 2013. The online survey invited participants to name their three …
Sample Customer Loyalty Survey Questions - HubSpot
Below is a sample customer survey with several customer survey sample questions for you to choose from when you are thinking of measuring customer satisfaction and loyalty.
Brand Survey Questions For Customers [PDF]
learn how to identify and word targeted survey questions how to engage folks who agree to take the survey and how to interpret the results Learn how to engage people and maximize …
ESRC Questionnaire on Brand Perceptions
We invite you to answer a set of questions regarding your perceptions of a brand. It should take no longer than 15 minutes. Your participation is voluntary and you may withdraw from the …
Customer Service Survey Templates - Lessonly
If you are a B2C tech company, use the following questions as a template to figure out what you're doing well and where you can improve. • Were we able to meet all your needs (Y/N)? …
Brand Survey Questions For Customers (book)
Brand Survey Questions For Customers: The Snapshot Survey Lloyd Corder,2006 Companies know that market research can be crucial to retaining customers and winning new ones Yet …
1.5A Personal Branding Assessment Questionnaire
I’ve included a sample list of Brand Attribute ideas to spark your thinking. 1. Core values . What do you think my core values are? 2. Key strengths and weaknesses. What is my key skill set? …
