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| british airways on business: Flying with Confidence Captain Steve Allright, Patricia Furness-Smith, 2013-03-07 Does the thought of flying fill you with dread? Do panic attacks leave you feeling scared and vulnerable? If so, this book could change your life. Written by top flying experts from British Airways’ Flying with Confidence course, this reassuring guide explains everything you need to know about air travel alongside techniques for feeling confident and in control from take off to landing. In easy-to-follow sections, you'll learn how to recognise cabin noises, manage turbulence and fly in bad weather conditions. As your knowledge grows, so will your confidence, with the fear of the unknown removed. · Takes the terror out of common flight fears · Includes techniques for controlling anxiety, claustrophobia and panic · Will help you feel safe, calm and secure when you next take to the skies. |
| british airways on business: British Airways Paul Jarvis, 2014-03-15 Lavishly illustrated full-colour history of this iconic company, in association with British Airways and full of fascinating images from the British Airways archive. |
| british airways on business: British Airways Paul Jarvis, 2018-05-15 Stunning posters that chart the development and romance of air travel. In association with British Airways. |
| british airways on business: Dirty Tricks Martyn Gregory, 2010-07-28 Richard Branson's Virgin Atlantic was valued at over £1.2 billion when he sold a 49% stake to Singapore Airlines in 1999. This was an extraordinary achievement for an airline that began life in 1984 with one plane. Virgin Atlantic became one of the world's top airlines only after surviving an incredible dirty tricks campaign by British Airways. Award Winning investigative jounalist Martyn Gregory exposed BA's secret war, and he reveals the full story in Dirty Tricks. |
| british airways on business: British Airways Colouring Book Paul Jarvis, Senior Analyst Programmer Center for Computer Services Paul Jarvis, 2016-12-15 A beautiful colouring book with fascinating images from the history of this iconic company. |
| british airways on business: Better by Design Paul Jarvis, 2015-04-15 Lavishly illustrated full-colour story of the development of the internationally renowned British Airways brand, in association with British Airways and full of fascinating images from the British Airways archive |
| british airways on business: British Airways Keith Gaskell, 2005-04-09 Britain's premier airline is now among the world's elite. This book summarizes the early pioneering days and the nationalized postwar years of Britain European Airways and the British Overseas Airways Corporation. We then see the joining of these two under the banner of British Airways and follow its early history into successful privatization and the ailine's freedom to pursue new ventures. Every type of aircraft that has been operated by BA is described the nuances of livery styles are illustrated in color. British Airways has acquired airlines, invested in others and has franchise partners; these are identified and the aircraft described. |
| british airways on business: British Airways Paul Jarvis, 2017 The facinating history of British Airways Engineering, from the earliest development of commercial civil aviation engineering in the early 1920s up to the present day. |
| british airways on business: Mapping the Airways Paul Jarvis, 2016-04-15 Explore the integral part that maps have to play in the fascinating history of air travel. |
| british airways on business: Britain's Imperial Air Routes 1918-1939 Robin Higham, 2017-01-20 |
| british airways on business: Airline Business in the 21st Century Rigas Doganis, 2005-06-28 This book focuses on the major issues that will affect the airline industry in this new millennium. It tells of an industry working on low margins and of cut-throat competition resulting from 'open skies'. Among the issues discussed are: * the low-cost airline * the impact of electronic commerce * the debate on global airline alliances * privatizing state-owned airlines * the creation of a Trans Atlantic Common Aviation area Most importantly, the book carefully analyzes the strategies that are needed for airlines to succeed in the twenty-first century. This is essential reading for anyone interested in aviation. |
| british airways on business: Skyfaring Mark Vanhoenacker, 2015-06-02 A poetic and nuanced exploration of the human experience of flight that reminds us of the full imaginative weight of our most ordinary journeys—and reawakens our capacity to be amazed. The twenty-first century has relegated airplane flight—a once remarkable feat of human ingenuity—to the realm of the mundane. Mark Vanhoenacker, a 747 pilot who left academia and a career in the business world to pursue his childhood dream of flight, asks us to reimagine what we—both as pilots and as passengers—are actually doing when we enter the world between departure and discovery. In a seamless fusion of history, politics, geography, meteorology, ecology, family, and physics, Vanhoenacker vaults across geographical and cultural boundaries; above mountains, oceans, and deserts; through snow, wind, and rain, renewing a simultaneously humbling and almost superhuman activity that affords us unparalleled perspectives on the planet we inhabit and the communities we form. |
| british airways on business: Flight 149 Stephen Davis, 2021-09-07 A gripping, real-life drama that reveals the true story of a plane full of unsuspecting passengers who landed in a war zone and were delivered into the hands of a murderous dictator. On August 1, 1990, Flight 149 was scheduled for its routine London-to-Kuala Lumpur run. But when the plane, carrying 385 passengers and crew, landed at a Kuwait airport to refuel that day, it was surrounded by Iraqi tanks and about to be bombed by fighter jets. The passengers and crew were kept as hostages and suffered brutal treatment including violent attacks, sexual assaults, and mock executions. When the survivors were eventually released, they were never told why their plane landed in the middle of an invasion, or who a mysterious team of late arrivals on the flight might have been. Their story was overshadowed by the ensuing Gulf War. Until now. In Flight 149, Stephen Davis draws on unique witness accounts from the hostages, and uncovers the lies and coverups orchestrated by the British secret service and CIA. This story reveals an astonishing misuse of intelligence that changed the course of history and forever altered the relationship between the West and the Middle East. |
| british airways on business: Imperial Airways Robert Bluffield, 2009 Imperial Airways is a name redolent of the excitement and glamour of the pioneering years of flight. Founded in the 1920s, Imperial Airways flew to destinations all over the world. This beautiful and evocative book on the 'golden age' of passenger flight is the result of years of research, and the text is complemented by a wealth of stunning photographs and ephemera. It will be the most definitive book published on the history of Imperial Airways and the formative years of British commercial aviation. |
| british airways on business: You Lead Minter Dial, 2021-01-03 WINNER: Business Book Awards 2022 - Leadership Your biggest asset in leadership is you. How can you expect people to trust and believe in you, if you aren't truthful and don't embrace your whole self at work? There is a need for a new kind of leadership; one that bleeds personality and rings true to employees and customers alike who crave authenticity. You Lead argues that business leaders deliver superior results, communities of engagement both inside and outside of the company and true values-driven success when they are themselves and come across as genuine. Bestselling author, Minter Dial, shows readers how embracing your whole self at work encourages people to also be themselves, seek true fulfilment at work and merge the personal and professional to become true examples of what you stand for. You Lead is a call to arms to leaders to stop pretending to be who they are not, and play on their uniqueness and strengths, to allow people to do the same and develop a culture of authenticity and purpose. With practical advice, real-life stories and a simple framework, this book shows you how you can: - Be yourself, lead by example and merge the professional and personal - Stand for something and allow people to develop true purpose at work - Allow a community to flourish through the right kind of governance model - Radiate your purpose through employees and customers alike for long-term performance |
| british airways on business: The Airline Business Rigas Doganis, 2006 The second edition of Rigas Doganis' book brings the airline industry story up to date, exploring airline mergers and alliances, price wars, the impact of disasters and the future prospects for the industry as a whole. |
| british airways on business: Mileage Maniac Steve Belkin, 2021-06-21 Steve Belkin is the 'Catch Me If You Can' of the frequent flyer mileage world and master navigator of the airline rewards underground. You be the judge of whether Belkin's sometimes daring, sometimes dubious, but always madcap, multi-million mileage earning was the stuff worthy of admiration or derision. With his over-the-top mileage earning plots, Belkin's attempts to stay under the radar were impossible. He couldn't escape the crosshairs of the airline fraud and security departments, the federal district court of Massachusetts, the Drug Enforcement Agency in Thailand, or the fearsome 'chocolate police' from Swiss Air. Were his mileage projects entrepreneurial escapades, greedy exploits or dark schemes? Even Belkin wasn't always sure. Once Belkin discovered creative and convoluted ways to earn international Business Class award tickets for pennies (even tenths-of a penny!) on the dollar, it became increasingly hard for him to determine when enough was enough. Was his relentless pursuit of the Almighty Mile steeped in opportunity or obsessiveness? Belkin mastered the art of mileage laundering. He found otherwise arcane promotions and products like luggage tags, magazine subscriptions and hair transplant consultations which seemingly only yielded a couple of thousand miles. Yet, he bought thousands of these superfluous items to transform them into a multi-million mile earning extravaganzas. Airline mileage earning is an unwitting hobby for the millions of people who step on a plane or whip out their credit card. But, it's a hobby fraught with frustration and resentment. The vast majority of people are thwarted in their attempts to redeem their miles at all, and those who do redeem, often are forced to do so at the extortionate peak rates. Mileage Maniac isn't a how-to book to make the mileage game easier for the reader. Rather, it's a chance for the reader to revel in the fact that somebody finally, namely Steve Belkin, actually beat the airlines (and beat 'em good!) at their own game. Mileage godfather Randy Petersen (FlyerTalk) and current mileage maestro Brian Kelly (The Points Guy) both concur that Belkin was one of the precursors of travel hacking. |
| british airways on business: In Montparnasse Sue Roe, 2020-08-18 Describes with plenty of colour how surrealism, from Rene Magritte's bowler hats to Salvador Dali's watches, was born and developed. - The Times (UK) As she did for the Modernists In Montmartre, noted art historian and biographer Sue Roe now tells the story of the Surrealists in Montparnasse. In Montparnasse begins on the eve of the First World War and ends with the 1936 unveiling of Dalí’s Lobster Telephone. As those extraordinary years unfolded, the Surrealists found ever more innovative ways of exploring the interior life, and asking new questions about how to define art. In Montparnasse recounts how this artistic revolution came to be amidst the salons and cafés of that vibrant neighborhood. Sue Roe is both an incisive art critic of these pieces and a beguiling biographer with a fingertip feel for this compelling world. Beginning with Duchamp, Roe then takes us through the rise of the Dada movement, the birth of Surrealist photography with Man Ray, the creation of key works by Ernst, Cocteau, and others, through the arrival of Dalí. On canvas and in their readymades and other works these artists juxtaposed objects never before seen together to make the viewer marvel at the ordinary—and at the workings of the subconscious. We see both how this art came to be and how the artists of Montparnasse lived. Roe puts us with Gertrude Stein in her box seat at the opening of The Rite of Spring; with Duchamp as he installs his famous urinal; at a Cocteau theatrical with Picasso and Coco Chanel; with Breton at a session with Freud; and with Man Ray as he romances Kiki de Montparnasse. Stein said it best when she noted that the Surrealists still saw in the common ways of the 19th century, but they complicated things with the bold new vision of the 20th. Their words mark an enormously important watershed in the history of art—and they forever changed the way we all see the world. |
| british airways on business: The Monsoon Diaries Calvin D. Sun, 2022-09-27 There are heroes among us, and Dr. Calvin Sun is one of them. Read this book. -Lisa Ling, journalist The Monsoon Diaries is the firsthand account of Dr. Calvin Sun, an emergency room doctor who worked tirelessly on the front lines in multiple hospitals during the COVID-19 pandemic. Drawing upon the lessons he learned from his adventures traveling to more than 190 countries in ten years, as well as from the grief he experienced as a teen when his father died, Dr. Sun shares his journey, from growing up as a young Asian American in New York to his calling first to medical school and then to the open road. He believes that the fight for a better world creates meaning when all feels meaningless, and he hopes that telling his story will help readers reframe this tragic moment in our lifetimes into possibility, with the goal of building a more empathetic society. |
| british airways on business: Journey of a Reluctant Air Steward Simon Marton, 2019-06-28 As featured in The Sunday Times: Small Ads: Big Story. For anyone interested in what goes on behind the scenes in a cabin crew member's world. The tale of a young man's foray into the airline industry, coming in without any qualifications nor any experience, save a restaurant that he nearly burnt down by mistake, and working a summer season on a Greek island which gave him the confidence to start the ball rolling. The adventure unravels, telling how he got his foot in the door of an industry which seems so glamorous, but is a little bit taped-up behind the scenes. His interviewers resemble Freddie Mercury and even his dog cries when he lands his first contract. You see him get trained, developing and climbing up the ranks, and have his first hand sensation of being slightly out of control and vulnerable up there in the skies. He explains how the industry learns from tragedies to improve safety, how he was looked after in Baghdad, and what a TCAS alert is. Later, he is given a radio and a Ford Fiesta with a flashing light on top which is the pinnacle of his career thus-far. He describes the science of aircraft weight and balance, opens a private Greek-Cypriot taverna behind the Avis counter, and shows how foraging works on a quiet afternoon. He exits the airline field a while as he engages in humanitarian work, ending up in the Caribbean, Africa and the Middle East. He explores the psychology of passengers and crew members, and how typical flights work from a crew member's perspective, and tries to put himself in a traveller's position to understand the stresses of actually making it through the airport to the aircraft itself. Facts and anecdotes about colleagues and particularly memorable flights are interspersed with frequent comedy and occasional sadness, as you realise that he is a straight man who feels somewhat lost and bereft of identity, just like Spiderman. Except Spiderman probably never had to deal with gay guys wanting to see what colour underwear he was wearing in an aircraft galley. 'Empty Airports' centres around the soullessness of modern airports he has visited and insights into their backgrounds. He expounds on terrorism/rocket-propelled grenades, sneaking back into the airport to sleep somewhere and avoiding Barbary apes. He returns to the industry but finds it a disappointing experience and lasts 18 months, but in that time stands his ground with First class passengers and colleagues who try to undermine him. Long haul, short haul and travel to and from work all play a role in his health as he has more on his plate than most, being a family man a hundred miles away from his base. He retires from the industry not with a week at a 5* in Dubai, but with a modest family holiday to the Isle of Wight. |
| british airways on business: Business Strategy of British Airways. A Case Study Amritpal Hayre, 2015-01-14 Project Report from the year 2014 in the subject Business economics - General, grade: 80% (Distinction), , language: English, abstract: This report discusses British Airways in a strategic context whilst producing organisational and environmental audits on the case study. Furthermore it identifies the stakeholders and suggests a business strategy for the organisation. Finally timescales are proposed to achieve and monitor the strategy for the context of British Airways whilst identifying the resource requirements. This report is part of the BTEC Higher National Diploma series by the author and relates to Unit 7 - Business Strategy. |
| british airways on business: Virgin Atlantic John Balmforth, 2009 2009 marks the 25th anniversary of Virgin Atlantic's maiden flight from Gatwick to Newark in the USA, although the origins of the company are slightly older, dating back to the formation of British Atlantic Airways in 1982. BAA was originally conceived as an airline flying between Britain and the Falkland Islands following the war of 1982, but problems with the airfield at Port Stanley meant that the airline never started this service and attention turned to linking the UK with North America. At this point billionaire mogul Richard Branson got involved, partnering with BAA's founder Randolph Fields, and on June 22, 1984, Virgin Atlantic launched its fledgling airline with air service between London Gatwick and Newark Liberty using a single, leased Boeing 747-200. The airline became profitable during its first year of operation, aided by sister company Virgin Records' ability to finance the lease of the second-hand Boeing 747. From the limited launch in 1987, Virgin Atlantic, now 49% owned by Singapore Airlines, has grown into a major international carrier with a fleet of some 38 aircraft and more on order. The history of Virgin Atlantic is not without controversy; in its early years, there were doubts about its financial viability and there was also the period when it suffered a dirty-tricks campaign by British Airways. This new book covers the entire history of the airline from its inception and gives a wealth of detail on its operations and fleet over 25 years of cross-Atlantic passenger travel, as well as incidents, staff, and future plans. The lively and informative text is supplemented by a wealth of fascinating photographs. |
| british airways on business: Acquisition of EasyJet plc. by British Airways plc. Sebastian Meyer, 2007-06-13 Seminar paper from the year 2004 in the subject Business economics - Business Management, Corporate Governance, grade: 2,0, Anglia Ruskin University (Ashcroft Business School), course: Corporate Strategy & Operations II, language: English, abstract: The present assignment should formulate a proposal concerning a major strategy change of British Airways, which will be in our case the acquisition of the low-cost carrier Easy Jet. After the formulation of the major strategy change proposal, this work provides an implementation plan as well as a strategic management plan |
| british airways on business: Plane Truth Rose Bridger, 2013-10-08 As aviation charges ahead to become one of the world's fastest growing industries, with passenger numbers and cargo volumes projected to double in the next 20 years, Plane Truth sounds a highly informed note of scepticism. Rose Bridger provides a comprehensive account of aviation's impact, including how new airports are gobbling up farmland and wildlife habitats and inflicting noise and air pollution on communities. She reveals the extraordinary level of subsidy for the industry, from government expenditure on infrastructure to tax breaks, which helps to support the industry in the face of rising oil prices and the global economic downturn. Plane Truth demolishes industry claims that fuel-efficient aircraft and alternative fuels can enable growth without increasing climate change and reveals the symbiotic relationship between aviation and the wider socio-economic problems facing humanity. |
| british airways on business: Chic Stays Melinda Stevens, 2016-10-01 From Sofia Coppola’s luxurious family retreat in beautiful Bernalda, Italy, to the beaches of Kate Winslet’s secret Scottish hideaway of Eilean Shona, to Kate Moss’s favorite beach in the Maldives, each of these thirty-six personal tales of the loveliest spots around the globe are packed with anecdotes and lyrical descriptions to transport readers. The photography bursting across each page—from the crystal waters and azure skies of UXUA Casa Hotel & Spa, to the lush hillsides of Sri Lanka, to the hipster hangouts of Portland, Oregon—adds to the allure, inspiring a new desire to discover these beloved corners of the world. Condé Nast Traveller Britain has been setting the luxury travel agenda for almost twenty years, providing inspiration and advice for discerning travelers looking for unique, unforgettable experiences. Editor Melinda Stevens, named BSME New Editor of the Year in 2013, began her career at Vogue, followed by roles at Tatler, The Sunday Times and the London Evening Standard. Fiona Kerr is features editor and Matthew Buck is photographic editor of Condé Nast Traveller. |
| british airways on business: Technical Instructions for the Safe Transport of Dangerous Goods by Air, 1986 Dangerous Goods Panel of Air Navigations, International Civil Aviation Organization, 1985 |
| british airways on business: Corporate Art Collections Mr James Salzmann, Ms Charlotte Appleyard, 2012-11-01 This new volume in the series of Handbooks in International Art Business published in association with Sotheby's Institute of Art offers a timely guide to the history, nature and importance of corporate collecting and the different reasons for starting and maintaining corporate collections, including investment, cultural cachet, and asset diversification. Based on interviews with the curators, consultants and investors who run such collections, and more extended case studies of important collections, the book concludes with an examination of when corporate collecting becomes a liability and the market-impact of deaccessioning, looking ahead to the future of corporate collecting. |
| british airways on business: Flight from the Croft Bill Innes, 2019-01-10 As a barefoot lad in the Outer Hebrides, Bill Innes dreamed the impossible dream of becoming a pilot and this book tells how that dream came to pass. The author's career of over forty years spanned a period of incredible advances in the air - now regarded as a golden era in aviation. After gaining his RAF wings in Canada he really started to learn his trade by flying pre-war Dakotas for British European Airways around the Highlands and Islands of Scotland - one of the most testing aviation-operating areas in the world. The experience was to stand him in good stead as he moved to London to fly classic 20th century British aircraft such as the Viscount, Comet, Vanguard and Trident. The narrative comes alive through tales of the many characters encountered in a time before flight recorders. There are authentic versions of some of the most famous anecdotes in the folklore of the sky, but also reflections on training philosophy and techniques which have a relevance outwith aviation. Along the way he explored his limits, barnstorming vintage aircraft in Tiger Club displays - surviving one breach of those limits which should have proved fatal!Progressing to being a training captain, Bill was happy to pass on his experience to colleagues. As one of the team that introduced the Boeing 757 to British Airways, post-retirement, he was privileged to be the trainer on the first flights of charter airlines such as Air 2000 and Canada 3000 before his swansong, flying long range Boeing 767s for Alitalia.Technical background is lightened by the thread of humour which runs throughout and there are also some sage words of comfort for the nervous passenger. |
| british airways on business: Buying the Big Jets Paul Clark, 2016-04-15 Selecting the right aircraft for an airline operation is a vastly complex process, involving a multitude of skills and considerable knowledge of the business. Buying The Big Jets was first published in 2001 to provide guidance to those involved in aircraft selection strategies. This Second Edition brings the picture fully up to date, incorporating new discussion on the strategies of low-cost carriers, and the significance of the aircraft cabin for long-haul operations. Latest developments in aircraft products are covered and there are fresh examples of best practice in airline fleet planning techniques. The book is essential reading for airline planners with fleet planning responsibility, consultancy groups, analysts studying aircraft performance and economics, airline operational personnel, students of air transport, leasing companies, aircraft value appraisers, and all who manage commercial aircraft acquisition programmes and provide strategic advice to decision-makers. This book is also a valuable tool for the banking community where insights into aircraft acquisition decisions are vital. Buying The Big Jets is an industry-specific example of strategic planning and is therefore a vital text for students engaged in graduate or post-graduate studies either in aeronautics or business administration. |
| british airways on business: How to Start a Home Based Travel Agency Joanie Ogg, Andy Ogg, Tom Ogg, 2020-02-03 Empowering Individuals to Start and Succeed as a Home Based Travel Agent for over 25 years! A comprehensive workbook to compliment the Independent Study Guide. This workbook will speed you on your way to opening your own Home-Based Travel Business by helping you discover your opportunities and focusing on developing them. The workbook concentrates on the key areas needed to get through the maze of information and confusion encountered when first starting out. Broken into three separate sections, the workbook first deals with the key concepts in the study course. Over 100 concepts are explored, as they relate to your business plans. This will help you focus on the most important information in the course, as it pertains to you. While the How to Start a Home Based Travel Agency is a must read, the workbook continues your critical thinking and education before you begin your journey. There is so much to learn as an entrepreneur in the travel industry. It's not just about booking travel. It's also about launching your own business and setting it up for success. That is why How to Start a Home Based Travel Agency is such a critical resource for those new to the industry, or making a move to an independent contractor status. It is filled with practical tips and real-world advice that can be applied immediately. We value this textbook so highly that we include it in our entry level program curriculum, the TRIPKit. - Guida Botelho, CTIE - Director of Education for The Travel Institute About the Authors: The Ogg Family has a cumulative tenure in the travel industry of over 100-years. Their experience and understanding of the Home Based Travel Agency opportunity, combined with their enthusiastic entrepreneurial spirit, make this title a must read for those looking to either start a home based travel business or to further their success as a Travel Professional. To Access More Tools to help you get started as a HomeBased Travel Agent, visit www.HomeBasedTravelAgent.com. |
| british airways on business: Information is Beautiful David McCandless, 2009 Miscellaneous facts and ideas are interconnected and represented in a visual format, a visual miscellaneum, which represents a series of experiments in making information approachable and beautiful -- from p.007 |
| british airways on business: Acquisition of EasyJet Plc. by British Airways Plc. Sebastian Meyer, 2007-08 Seminar paper from the year 2004 in the subject Business economics - Business Management, Corporate Governance, grade: 2,0, Anglia Ruskin University (Ashcroft Business School), course: Corporate Strategy & Operations II, 4 + 7 online entries in the bibliography, language: English, abstract: The present assignment should formulate a proposal concerning a major strategy change of British Airways, which will be in our case the acquisition of the low-cost carrier Easy Jet. After the formulation of the major strategy change proposal, this work provides an implementation plan as well as a strategic management plan |
| british airways on business: With Great Foresight Tony Phillips, 2013 WITH GREAT FORESIGHT was originally published in 2006 and traces the development of Christchurch International Airport. This new updated edition covers the construction of the $237 million integrated terminal building and control tower. It also recounts the role the airport played following the devastating earthquake on February 22, 2011. |
| british airways on business: Feng Shui for Modern Living Stephen Skinner, Mary Lambert, 2000 |
| british airways on business: Net Promoter - Implement the System Maurice Fitzgerald, 2017-04-20 The Net Promoter System is the most popular improvement system on the planetHere's why: It is easy to understand, and you can learn from those who have done it before.You know your company can perform better. You want to make it happen. And fast. Your colleagues and friends seem to have great suggestions. You have lots of ideas. Too many ideas. Which ones will make a difference? The customer research you're getting is just not delivering the goods. There are lots of improvement methods out there. Too many. You need a better solution, one that's as credible as it is simple - You need NPS. A charming but worried colleague... I remember this one colleague, a woman whose many charms could slay most men. But after a particular marketing meeting she was visibly very distressed. We had measurements on all these factors, she told me, but the CEO blew me out of the water. Convince me, he had apparently said to her, that any of your 40 or so scales actually matter to our largest customers. Without NPS she had started from the wrong place, and was lucky to keep her job. I get it, a CEO at a different firm told me about NPS. Finally, there's one figure that tells me what I really need to know - are we about to grab their customers, or are they about to come for ours? NPS is easy to understand and explainThe Net Promoter System is the most widely adopted measurement and improvement system on the planet. There is a reason. The reason is its simplicity. It is simple to understand. It is simple to explain. Indeed, there is lots of information about NPS on the web and elsewhere. Too much information. Not enough practical advice. I will help you to understand which methods work and which do notWhich implementation methods work? Which do not? How should you communicate and execute? How can you avoid mistakes others have made? How can you engage customers in your voyage and make them enthusiastic and loyal? How can you move them from saying they will recommend your company to actually doing so? Great advice with great illustrationsNet Promoter - Implement the System answers these questions and many more. The advice has two great qualities: it is full of implementation stories from a recognized expert, and it is accompanied by entertaining drawings from a recognized artist. Maurice implemented NPS when he was VP of Customer Experience at HP and HPE Software. He also managed the largest NPS community on the internet for six months in 2017: The Net Promoter System Forum on LinkedIn with over 23,000 members. Maurice has been a frequent guest on Rob Markey's Net Promoter System Podcast, with over 10,000 listeners. Peter has a doctorate in cognitive psychology from Oxford, and has exposed his art in three countries. His illustrations make many points memorable, and his knowledge has helped work many principles of behavioral economics into the book. Updated in April 2018Bain updated the employee NPS concepts in December 2017. I also updated my research on the relationship between employee and customer satisfaction in March 2018. Episode / transaction NPS descriptions needed improvement. All this means an updated version of the book is available in Kindle and print formats since April 2nd 2018. So here you have it - 'Net Promoter: Implement the System' - a straightforward, very readable book. Ask yourself this question (punk*), why would you not want to read a book that could save your job and / or your firm? You are now just a click or two away from all this knowledge. You know what to do next. (Go ahead. Make my day.*) *Dirty Harry, of course |
| british airways on business: Disney World Hacks Dia Adams, 2019-10-12 Amazon Bestseller Disney World Hacks is UPDATED for 2020 with over 40 new pages of tips, tricks, secrets and hacks that only the most savvy know.What are the 13 Disney World Resorts you should avoid?What 9 restaurants- that don't need reservations- should be on your short list?What 4 questions should you ask before you go?What 3 Disney World resort hacks will save you thousands?Where are the 2 secret Disney World outlets?What Disney World meal comes with free childcare?Learn all of this and much more with Disney World Hacks.Saving on a Disney vacation is supposed to be notoriously difficult. However, as Walt put it himself, it is kind of fun to do the impossible! As a nationally known author and speaker I have spent years planning and helping others plan Disney vacations. Ask Google a Disney planning question and you might find my answer. Along the way, I have learned a thing or ten about how to maximize the fun and minimize the expense.Disney World Hacks is for people who want to maximize their Disney World experience without emptying their pockets and spending hundreds of hours planning the trip. The book covers both planning and on-the-ground hacks that will save you time and money.I am here to give you a ground level, no bull, action-oriented set of tips and tricks that will save you time and money on what can be the most stressful trip you might ever plan. The 180 pages in the book cover items that anyone can do without having to become fluent in Disney-speak. About the AuthorDia Adams is a real-life Mom of two kids in the DC Metro area. She is creator of The Deal Mommy, a successful family travel community, and is featured on many of the nation's largest family travel sites. She is regularly quoted in national media and speaks often at conferences about Disney and family travel. |
| british airways on business: HAPPY Fearne Cotton, 2017 Fearne Cotton understands how important happiness is, and why we need to seek it out each and every day. Determined to help break the taboo around mental health, here - for the first time - she opens up honestly about her own battle with depression, and the little things that help keep it at bay so she can continue trekking towards the good stuff. Including expert advice from Mind, and packed with little ideas and practical exercises so you can join in, she invites you to pick up your pencil and come on this journey with her. |
| british airways on business: Business Ricky W. Griffin, Ronald J. Ebert, 1992 Includes ahead of title page a supplement entitled: Focus on business, and, Answers to questions from chapter ends. |
| british airways on business: Turning Left Around the World: David and Helene Shared the Adventure, the Sights, the Laughs... and Even the Tears David C. Moore, 2018-06-11 For some people, retirement dreams consist of comfy slippers and gardening. Not so David and Helene whose dream was of adventure. This is an entertaining account of their adventure, often intriguing, frequently funny and occasionally tragic. Share their adventure, enjoy the surprises and meet some fascinating people with unusual customs. |
| british airways on business: British Business , 1983 |
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