King Online Training

Setting Up Your King Online Training Account

I figured out King Online Training two years ago when our department needed a faster way to get new hires certified. The platform itself isn't complicated, but there are enough moving parts that people usually spend three to four hours fighting with it before they figure out what actually works. Here is how you do it. Start by going to the portal. You will need an institutional login — a single sign-on credential tied to your organization. If you are trying to use a personal email address or Google account, it will not work. I wasted about twenty minutes on this with a new contractor who refused to believe that our district only accepted @sps.edu addresses. The system will display a generic "authentication failed" message, which is not helpful. Once you have a valid credential, navigate to the training dashboard. You will see modules listed with completion percentages. The interface is dated, built on an older framework that has not been updated since 2019. It works fine, but it loads slowly on Chrome. Firefox handles it better. I switched our entire team to Firefox during onboarding season and saved roughly ten minutes per person per module. Not a huge amount, but it adds up across a cohort of forty trainees.

Click into any module to begin. Each one contains video content, reading materials, and a knowledge check at the end. The knowledge check requires a score of 80 percent or higher to pass. You can retake it immediately if you miss it. Some modules allow unlimited attempts. Others lock you out for twenty-four hours after three failed attempts. That rule is not clearly stated anywhere in the interface. I found out through trial and error with the compliance module. One thing that trips people up constantly is the session timeout. The platform logs you out after fifteen minutes of inactivity, and it does not always save your progress before it kicks you out. I have lost work multiple times because I went to grab a coffee and came back to a blank module screen. The workaround is to answer the questions within each section before navigating away. Leave a note or draft your responses in a text file first, then paste them into the platform. That habit alone has saved me probably half a dozen hours of retaking content I already understood. When you finish a module, the system marks it complete and moves you to the next. There is no progress auto-save on the main dashboard either, so if your browser crashes mid-session, you will need to start over from the beginning of whichever module you were in. I keep a spreadsheet tracking which modules I have finished and the dates I completed them. It takes me about thirty seconds per update. It has prevented me from retaking courses I already passed on more than one occasion.

The certificate generation happens automatically upon completion of all required modules. You can download it as a PDF directly from the dashboard. If the download button is grayed out, your browser is likely blocking pop-ups. Disable the blocker for the training domain and refresh. That fixed it for everyone on our team within about five minutes. There are a few things the platform does poorly, and you should know about them before you invest serious time in it. First, the search function for module content is basically useless. If you are looking for a specific topic within a course, do not bother searching. Scroll through the module pages manually. Second, there is no mobile app. The site is responsive but not optimized for small screens. Attempting to complete a module on a phone is frustrating and slow. I recommend doing everything on a laptop or desktop. Third, and this is the most important limitation: King Online Training does not integrate with external Learning Management Systems. If your organization uses Canvas, Blackboard, or Moodle and you expect the training credits to transfer over automatically, they will not. You will need to manually export your completion records and submit them through whatever administrative channel your organization requires. We use a shared drive folder for this. Each person uploads their PDF certificate and a supervisor initials the spreadsheet. It takes about five minutes per person and eliminates any confusion about whether the training was recorded.

If your organization needs single sign-on integration with an LMS or automated credit transfer, King Online Training is not going to be the right tool. In that case, consider looking into platforms like TalentLMS or Docebo, which offer native LTI integration. Those solutions cost more, but they eliminate the manual process entirely. For small teams or departments that just need a straightforward certification platform without the enterprise bloat, King Online Training does the job adequately. It is not elegant, but it is functional once you learn the quirks. The onboarding process for new trainers is another area where the documentation falls short. There is a help section, but it mostly links to FAQ pages written for end users, not for administrators who need to create custom modules or manage user cohorts. I ended up emailing support directly twice during my first month. Their response time was usually within two business hours, and the answers were generally accurate, but the lack of written guidance for administrative tasks meant a lot of back-and-forth that could have been avoided with better documentation. Keep screenshots of your custom module configurations. You will thank yourself later when you need to recreate something after a platform update changes the interface. That is about it. Start with the basics, work through the modules in order, save your work frequently, and keep a separate record of your completions. The platform will get you where you need to go if you do not fight against its limitations.