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| communication tools in healthcare: Communication in Healthcare Settings Alison Pilnick, Jon Hindmarsh, Virginia Teas Gill, 2010-03-19 This book presents an international snapshot of communication inhealthcare settings and examines how policies, procedures andtechnological developments influence day to day practice. Brings together a series of papers describing features ofhealthcare interaction in settings in Australasia, the U.S.A,continental Europe and the UK Contains original research data from previously under-studiedsettings including professions allied to medicine,telephone-mediated interactions and secondary care Contributors draw on the established conversation analyticliterature on healthcare interaction and broaden its scope byapplying it to professionals other than doctors in primarycare Examines how issues relating to policy, procedure or technologyare negotiated and managed throughout daily healthcarepractice |
| communication tools in healthcare: Communication in Nursing and Healthcare Iris Gault, Jean Shapcott, Armin Luthi, Graeme Reid, 2016-10-18 Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care. Key features include: * students′ experiences and stories from service users and patients to help readers relate theory to practice * reflective exercises to help students think critically about their communication skills * learning objectives and chapter summaries for revision * interactive activities directly linked to the Values Exchange Community website |
| communication tools in healthcare: Therapeutic Communication Jurgen Ruesch, 1961 This volume deals with universal processes of therapeutic communication, a term which covers whatever exchange goes on between people who have a therapeutic intent, with an emphasis upon the empirical observation of the communicative process. -- Preface. |
| communication tools in healthcare: Communication in Medical Care John Heritage, Douglas W. Maynard, 2006-07-06 This 2006 volume provides a comprehensive discussion of communication between doctors and patients in primary care consultations. It brings together a team of leading contributors from the fields of linguistics, sociology and medicine to describe each phase of the primary care consultation, identifying the distinctive tasks, goals and activities that make up each phase of primary care as social interaction. Using conversation analysis techniques, the authors analyze the sequential unfolding of a visit, and describe the dilemmas and conflicts faced by physicians and patients as they work through each of these activities. The result is a view of the medical encounter that takes the perspective of both physicians and patients in a way that is both rigorous and humane. Clear and comprehensive, this book will be essential reading for students and researchers in sociolinguistics, communication studies, sociology, and medicine. |
| communication tools in healthcare: Textbook of Palliative Care Communication Elaine Wittenberg, Betty R. Ferrell, Joy Goldsmith, Thomas Smith, Sandra L. Ragan, George Handzo, 2015-11-20 'The Textbook of Palliative Care Communication' is the authoritative text on communication in palliative care. Uniquely developed by an interdisciplinary editorial team to address an array of providers including physicians, nurses, social workers, and chaplains, it unites clinicians and academic researchers interested in the study of communication. |
| communication tools in healthcare: Digital Health Communications Benoit Cordelier, Olivier Galibert, 2021-08-17 ECHNOLOGICAL PROSPECTS AND SOCIAL APPLICATIONS SET Coordinated by Bruno Salgues There are many controversies with respect to health crisis management: the search for information on symptoms, misinformation on emerging treatments, massive use of collaborative tools by healthcare professionals, deployment of applications for tracking infected patients. The Covid-19 crisis is a relevant example about the need for research in digital communications in order to understand current health info communication. After an overview of the challenges of digital healthcare, this book offers a critical look at the organizational and professional limits of ICT uses for patients, their caregivers and healthcare professionals. It analyzes the links between ICT and ethics of care, where health communication is part of a global, humanistic and emancipating care for patients and caregivers. It presents new digitized means of communicating health knowledge that reveal, thanks to the Internet, a competition between biomedical expert knowledge and experiential secular knowledge. |
| communication tools in healthcare: Communication Rx: Transforming Healthcare Through Relationship-Centered Communication Calvin L. Chou, Laura Cooley, 2017-10-06 A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments—and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set—and help others do the same In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name. |
| communication tools in healthcare: The Intelligent Patient's Guide to the Doctor-Patient Relationship Barbara M. Korsch, Caroline Harding, 1998-11-05 Do you feel that your doctor doesn't pay attention to what you say? Does your doctor cut you off when you try to explain how you feel? Do you think your doctor could remember your name without referring to your chart? Does your doctor seem to be in such a hurry that you don't even get a chance to ask your most important questions? Do you spend more time waiting than actually talking to your doctor? Do you understand what your doctor says? At one time or another, we have all had these complaints. This book will teach you how to ask the right questions, understand the answers, and show you how to take more control of your visits to the doctor and your own health. This is the first book in which communication pioneer Barbara M. Korsch, M.D., reveals what she has learned about the doctor-patient relationship dilemma during almost half a century of investigation. In clear, simple language, Dr. Korsch answers most of our common questions: How do I know when I'm sick enough to go to the doctor? How do I know if it's serious enough to go to the emergency room? What do I do if I can't follow the advice my doctor gives me? She walks us through a typical visit to the doctor, showing us how to prepare ourselves so we don't forget the question that has been worrying us for weeks as soon as we walk through the doctor's door. She gives important tips on how to survive the dreaded hospital experience. And she offers insight into the doctor's side of the relationship, showing how doctors are trained to be task-oriented and how their natural human sympathy is discouraged throughout their careers. Finally, she offers patients useful strategies for humanizing the relationship. Korsch's helpful, commonsense recommendations are extensively illustrated with real-life doctor-patient conversations which she recorded on audio and video tape over the course of the last thirty years. She was one of the first medical professionals to emphasize the importance of teaching doctors how to talk to patients as part of their medical training. She serves as consultant and lecturer to medical schools, hospitals, and medical practices throughout the world to help the next generation of doctors communicate with their patients. Above all, after years of research, she has found abundant evidence that the relationship patients form with their doctors directly determines the quality of the care they receive. This is a vital book for anyone who is concerned about their health and who wants to take control of their medical care. So much depends upon asking the right questions and on finding a doctor who will listen to you. This book gives you the tools and the confidence to do just that. |
| communication tools in healthcare: Patient Safety and Quality Ronda Hughes, 2008 Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043). - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/ |
| communication tools in healthcare: Effective Medical Communication Subhash Chandra Parija, Balachandra V. Adkoli, 2020-06-16 Effective communication is at the heart of medical profession, whether it is patient-doctor communication, interpersonal communication, or communication with the scientific and research community. However, medical professionals are not adequately trained in these skills, and when it comes to presentations, the message is often lost due to inadequate preparation, ineffective slides, and a generally unconvincing performance by the presenter. This book addresses all aspects of the communication skills required by individuals entering medical school as well as professionals farther up the career ladder. Each chapter offers a quote or a statement that captures the essence of the text. Adopting a unique approach known an A, B, C, D and E (Assess Need, Brief, Contextualize, Describe and Evaluate) the book includes abundant illustrations, real-world case scenarios, anecdotes, tables, graphs and cartoons, as well as practical information, and tips on communicating effectively. As such it is a valuable resource for new and experienced clinicians, educators and researchers wanting to improve their communications skills. |
| communication tools in healthcare: Communication Skills Kay Norman, 2019-09-25 Communication Skills is an accessible textbook for nursing and healthcare students seeking to understand the concept of communication and to develop their communication skills. Through clear explanations, case studies and activities, the book will help you to understand the principles of communication and develop your own skills for your healthcare practice. You will learn: Why communication is fundamental to nursing and health care How to communicate in assessing, planning, providing and managing care How to communicate in promoting health and in therapeutic interventions How to communicate in difficult situations How to communicate with a diverse range of people How communication is used to improve patient safety This book will help you to demonstrate your communication skills and develop your proficiency in nursing and health care. Essentials is a series of accessible, introductory textbooks for students in nursing, health and social care. New and forthcoming titles in the series: The Care Process Communication Skills Leadership Mental Health Promoting Health and Wellbeing Study Skills |
| communication tools in healthcare: Communicating Corporate Social Responsibility Ralph Tench, William Sun, Brian Jones, 2014-02-07 This book offers a groundbreaking collection of themed chapters in the emerging field of Corporate Social Responsibility (CSR) Communication. Via an international approach, these chapters explore the theory, practice, and issues involved in communicating CSR and make for fascinating reading. |
| communication tools in healthcare: Communication in Healthcare Karen Bryan, 2009 Communication within the context of health and social care faces many challenges. Our understanding of how language and communication information is processed by the brain is increasing our awareness of the complexities involved and the influence of normal ageing on communication processing. Care systems are becoming more complex and service users demand more information and choice. At the same time, the range of service users encountered by practitioners includes more people with varied language backgrounds, and greater language and cultural diversity is occurring among health and social care staff. This volume explores current challenges to achieving effective communication in health and social care. It outlines how practitioners communicate, innovative methods for teaching communication skills, and methodologies to include children and people with communication difficulties in research and in consultation processes about healthcare. Particular communication issues, within the context of healthcare, for population groups such as older people, asylum seekers, young offenders and people with mental health problems are also addressed. |
| communication tools in healthcare: Analysing Health Communication Gavin Brookes, Daniel Hunt, 2021-05-19 This edited book showcases original research in the study of healthcare and health communication, while also providing a detailed overview of contemporary methods of discourse analysis. Discourse approaches remain under-represented in the field of health communication, despite their potential for affording detailed understanding of health-related text and talk across an array of contexts, for example in face-to-face and digital healthcare encounters, health promotion, and patients’ accounts of illness experiences. This book aims to address this gap in the literature by offering the first book-length treatment of different approaches to discourse analysis in health(care) and illness contexts, and it will appeal both to linguists and to researchers in nursing and health sciences, sociology and anthropology. |
| communication tools in healthcare: Health Communication Models and Practices in Interpersonal and Media Contexts: Emerging Research and Opportunities Belim, Célia, Vaz de Almeida, Cristina, 2021-08-13 Successful communication can help to prevent health problems, promote healthy behaviors and lifestyles, and overcome health challenges. However, various issues have created obstacles for the promotion of health communication, including low health literacy, the reluctance of patients to admit their lack of understanding, the overestimation by health professionals of a patient’s level of understanding, and insufficient health literacy tools, to name a few. It is thus essential to convey the latest communication models and practices being used to increase health literacy and provide adequate health information to society. Health Communication Models and Practices in Interpersonal and Media Contexts: Emerging Research and Opportunities explores and analyzes the fundamentals, models, and dimensions of health communication and offers practical solutions for better communications with direct outcomes in the optimization of citizens’ health literacy. The book also discusses and proposes more effective health communication models and practices as a tool for the construction of more solid and evident health outcomes. Covering topics such as cancer prevention, health professionals’ communication, and models of health communication, this text is essential for health professionals, communication professionals, professors, teachers, researchers, academicians, and students. |
| communication tools in healthcare: A guide to quality improvement methods Healthcare Quality Improvement Partnership (HQIP), 2015-07-29 A guide to quality improvement methods from Healthcare Quality Improvement Partnership (HQIP) brings together twelve quality improvement (QI) methods, providing an overview of each and practical advice on how and when to implement them, with illustrative case examples. QI methods covered include clinical audit; Plan, Do, Study, Act; model for improvement; LEAN/Six Sigma; performance benchmarking, process mapping and statistical process control and it is aimed at all professionals with an interest in QI. The purpose of this guidance is to signpost those working within, leading, commissioning and using healthcare services to a broad range of quality improvement methods. It should be especially useful to those putting together quality improvement programmes. |
| communication tools in healthcare: Blockchain, Internet of Things, and Artificial Intelligence Naveen Chilamkurti, T. Poongodi, Balamurugan Balusamy, 2021-04-02 Blockchain, Internet of Things, and Artificial Intelligence provides an integrated overview and technical description of the fundamental concepts of blockchain, IoT, and AI technologies. State-of-the-art techniques are explored in depth to discuss the challenges in each domain. The convergence of these revolutionized technologies has leveraged several areas that receive attention from academicians and industry professionals, which in turn promotes the book's accessibility more extensively. Discussions about an integrated perspective on the influence of blockchain, IoT, and AI for smart cities, healthcare, and other business sectors illuminate the benefits and opportunities in the ecosystems worldwide. The contributors have focused on real-world examples and applications and highlighted the significance of the strengths of blockchain to transform the readers’ thinking toward finding potential solutions. The faster maturity and stability of blockchain is the key differentiator in artificial intelligence and the Internet of Things. This book discusses their potent combination in realizing intelligent systems, services, and environments. The contributors present their technical evaluations and comparisons with existing technologies. Theoretical explanations and experimental case studies related to real-time scenarios are also discussed. FEATURES Discusses the potential of blockchain to significantly increase data while boosting accuracy and integrity in IoT-generated data and AI-processed information Elucidates definitions, concepts, theories, and assumptions involved in smart contracts and distributed ledgers related to IoT systems and AI approaches Offers real-world uses of blockchain technologies in different IoT systems and further studies its influence in supply chains and logistics, the automotive industry, smart homes, the pharmaceutical industry, agriculture, and other areas Presents readers with ways of employing blockchain in IoT and AI, helping them to understand what they can and cannot do with blockchain Provides readers with an awareness of how industry can avoid some of the pitfalls of traditional data-sharing strategies This book is suitable for graduates, academics, researchers, IT professionals, and industry experts. |
| communication tools in healthcare: Information and Communication Technologies in Healthcare Stephan Jones, Frank M. Groom, 2016-04-19 As the population ages and healthcare costs continue to soar, the focus of the nation and the healthcare industry turns to reducing costs and making the delivery process more efficient. Demonstrating how improvements in information systems can lead to improved patient care, Information and Communication Technologies in Healthcare explains how to cr |
| communication tools in healthcare: Communication and Presentation Skills for Healthcare Professionals a Simple Guide Dr Syed Raza, 2023-04-06 A little emphasis is made on teaching communication and presentation skills to the healthcare professionals during or after their formal training . These soft skills are however considered to be an integral and important part of professional development. Developing good communication and presentation skills immensely helps anyone to excel in career as well as in social arena. This book despite being a simple guide provides in depth review on how you can learn, develop and polish your communication and presentation skills in healthcare setting. The book is divided in chapters and each chapter focusses on a particular element of these skills. Throughout the book, you will be provided with ample practical tips on how you can improve your skills in communication and medical presentations .Hence this book is very much your guide and companion to help you achieve professional success. |
| communication tools in healthcare: Cash-Pay Healthcare Stewart Gandolf Mba, Mark J Tager, 2018-11-13 This is a book for every healthcare practitioner-from every discipline-who is seeking to create a more meaningful, direct, and satisfying type of interaction with patients. At its foundation lies cash-pay healthcare and a return to the basic principles of commerce. You deliver services and products, and an experience that patients feel good about paying for with their hard-earned cash. This may involve a new payment structure, such as membership, concierge, hybrid, or direct pay; or it may be augmenting your business by adding new profit streams. It's simple, but not easy.In this breakthrough book, Dr. Mark Tager and Stewart Gandolf provide a practitioner's step-by-step guide to starting, growing and profiting from cash-pay healthcare. You'll find checklists, bulleted lists, helpful examples, and a guide to the best resources to help you along the way. No matter where you are along the continuum of generating additional revenue, you'll come away more confident and committed to growing your practice and serving your patients. |
| communication tools in healthcare: The Wiley Handbook of Healthcare Treatment Engagement Andrew Hadler, Stephen Sutton, Lars Osterberg, 2020-01-30 Winner of the 2021 PROSE Award for CLINICAL PSYCHOLOGY and PSYCHIATRY Against a global backdrop of problematic adherence to medical treatment, this volume addresses and provides practical solutions to the simple question: Why don't patients take treatments that could save their lives? The Wiley handbook of Healthcare Treatment Engagement offers a guide to the theory, research and clinical practice of promoting patient engagement in healthcare treatment at individual, organizational and systems levels. The concept of treatment engagement, as explained within the text, promotes a broader view than the related concept of treatment adherence. Treatment engagement encompasses more readily the lifestyle factors which may impact healthcare outcomes as much as medication-taking, as well as practical, economic and cultural factors which may determine access to treatment. Over a span of 32 chapters, an international panel of expert authors address this far-reaching and fascinating field, describing a broad range of evidence-based approaches which stand to improve clinical services and treatment outcomes, as well as the experience of users of healthcare service and practitioners alike. This comprehensive volume adopts an interdisciplinary approach to offer an understanding of the factors governing our healthcare systems and the motivations and behaviors of patients, clinicians and organizations. Presented in a user-friendly format for quick reference, the text first supports the reader’s understanding by exploring background topics such as the considerable impact of sub-optimal treatment adherence on healthcare outcomes, before describing practical clinical approaches to promote engagement in treatment, including chapters referring to specific patient populations. The text recognizes the support which may be required throughout the depth of each healthcare organization to promote patient engagement, and in the final section of the book, describes approaches to inform the development of healthcare services with which patients will be more likely to seek to engage. This important book: Provides a comprehensive summary of practical approaches developed across a wide range of clinical settings, integrating research findings and clinical literature from a variety of disciplines Introduces and compliments existing approaches to improve communication in healthcare settings and promote patient choice in planning treatment Presents a range of proven clinical solutions that will appeal to those seeking to improve outcomes on a budget Written for health professionals from all disciplines of clinical practice, as well as service planners and policy makers, The Wiley Handbook of Healthcare Treatment Engagement is a comprehensive guide for individual practitioners and organizations alike. 2021 PROSE Biological and Life Sciences Category for Clinical Psychology & Psychiatry |
| communication tools in healthcare: Delivering High-Quality Cancer Care Committee on Improving the Quality of Cancer Care: Addressing the Challenges of an Aging Population, Board on Health Care Services, Institute of Medicine, 2014-01-10 In the United States, approximately 14 million people have had cancer and more than 1.6 million new cases are diagnosed each year. However, more than a decade after the Institute of Medicine (IOM) first studied the quality of cancer care, the barriers to achieving excellent care for all cancer patients remain daunting. Care often is not patient-centered, many patients do not receive palliative care to manage their symptoms and side effects from treatment, and decisions about care often are not based on the latest scientific evidence. The cost of cancer care also is rising faster than many sectors of medicine--having increased to $125 billion in 2010 from $72 billion in 2004--and is projected to reach $173 billion by 2020. Rising costs are making cancer care less affordable for patients and their families and are creating disparities in patients' access to high-quality cancer care. There also are growing shortages of health professionals skilled in providing cancer care, and the number of adults age 65 and older--the group most susceptible to cancer--is expected to double by 2030, contributing to a 45 percent increase in the number of people developing cancer. The current care delivery system is poorly prepared to address the care needs of this population, which are complex due to altered physiology, functional and cognitive impairment, multiple coexisting diseases, increased side effects from treatment, and greater need for social support. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis presents a conceptual framework for improving the quality of cancer care. This study proposes improvements to six interconnected components of care: (1) engaged patients; (2) an adequately staffed, trained, and coordinated workforce; (3) evidence-based care; (4) learning health care information technology (IT); (5) translation of evidence into clinical practice, quality measurement and performance improvement; and (6) accessible and affordable care. This report recommends changes across the board in these areas to improve the quality of care. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis provides information for cancer care teams, patients and their families, researchers, quality metrics developers, and payers, as well as HHS, other federal agencies, and industry to reevaluate their current roles and responsibilities in cancer care and work together to develop a higher quality care delivery system. By working toward this shared goal, the cancer care community can improve the quality of life and outcomes for people facing a cancer diagnosis. |
| communication tools in healthcare: Communication in Nursing Practice (CN-53): Passbooks Study Guide National Learning Corporation, 2019-02 The Certified Nurse Examination Series prepares individuals for licensing and certification conducted by the American Nurses Credentialing Center (ANCC), the National Certification Corporation (NCC), the National League for Nursing (NLN), and other organizations. |
| communication tools in healthcare: Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence Gwen Van Servellen, 2009-10-07 The first text of its kind to address the connection between communication practices and quality patient care outcomes provides future and practicing patient caregivers basic communication knowledge and skills. |
| communication tools in healthcare: Culturally Competent Compassion Irena Papadopoulos, 2018-04-17 Bringing together the crucially important topics of cultural competence and compassion for the first time, this book explores how to practise ‘culturally competent compassion’ in healthcare settings – that is, understanding the suffering of others and wanting to do something about it using culturally appropriate and acceptable caring interventions. This text first discusses the philosophical and religious roots of compassion before investigating notions of health, illness, culture and multicultural societies. Drawing this information together, it then introduces two invaluable frameworks for practice, one of cultural competence and one of culturally competent compassion, and applies them to care scenarios. Papadopoulos goes on to discuss: how nurses in different countries understand and provide compassion in practice; how students learn about compassion; how leaders can create and champion compassionate working environments; and how we can, and whether we should, measure compassion. Culturally Competent Compassion is essential reading for healthcare students and its combination of theoretical content and practice application provides a relevant and interesting learning experience. The innovative model for practice presented here will also be of interest to researchers exploring cultural competence and compassion in healthcare. |
| communication tools in healthcare: The Art of Communication in Nursing and Health Care Theresa Raphael-Grimm, PhD, CNS, 2014-10-10 A handy guide to tackling difficult patient and professional interactions with confidence and compassion In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios. The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of “using words as precision instruments,” this is a resource that will be referred to again and again. Key Features: • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations • Uses the principles of mindfulness to build satisfying relationships and resolve problems • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more • Provides special tips for communicating with family members and caregivers • Authored by a practicing psychotherapist specializing in clinician—patient relationships for nearly 30 years |
| communication tools in healthcare: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| communication tools in healthcare: Health Professions Education Institute of Medicine, Board on Health Care Services, Committee on the Health Professions Education Summit, 2003-07-01 The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system. |
| communication tools in healthcare: Internal Bleeding Robert M. Wachter, Kaveh G. Shojania, 2004 Imagine an epidemic that kills over one hundred Americans every day. Now stop imagining. Each year doctors and nurses kill nearly one hundred thousand Americans. By mistake. They operate on the wrong patients, prescribe the wrong drugs, and leave instruments inside body cavities after surgery. Meanwhile, hospitals spend billions on new gadgets, marble lobbies, and slick billboards even as safety continues to be ignored. Until now. Internal Bleeding exposes the dark secrets behind the glistening facade of modern medicine. Doctors Robert Wachter and Kaveh Shojania, professors at one of America's leading medical schools and two of the world's foremost authorities on medical mistakes, shatter the silence to tell the dramatic and compelling stories of real patients betrayed by a system they trusted to save them. Through these stories, the authors reveal the inner workings, gut-wrenching dilemmas, and heartbreaking tragedies of our overburdened, understaffed health care system. Internal Bleeding provides an insider's view of how professional caregivers think, feel, and operate-facts that every patient and family must know to avoid becoming just another mistake. In the groundbreaking tradition of Fast Food Nation , Internal Bleeding paints a vivid and unforgettable picture of a system gone terribly wrong, and what doctors, nurses, hospital CEOs, and policy makers must do to make it right. |
| communication tools in healthcare: Professional and Therapeutic Communication Melanie Birks, Ysanne Chapman, 2020 Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Preface -- About the authors -- Acknowledgments -- Part 1: Communication professionally and therapeutically -- 1 An introduction to professional and therapeutic communication -- Introduction -- What is professional and therapeutic communication? -- Why do we need to study professional and therapeutic communication? -- How do we ensure communication is professional and therapeutic? -- Who are we communicating with? -- Conclusion -- 2 Principles and practices in communication -- Introduction -- Three models of communication -- Verbal and non-verbal communication -- Compassionate intention -- Conclusion -- 3 Communication and self -- Introduction -- Self-awareness -- Emotional intelligence -- Empathy -- Mindfulness -- Professional presence -- Self-care in communication -- Conclusion -- 4 Reflection and clinical supervision -- Introduction -- Professional self-awareness -- Reflection -- Reflective practice -- Supervision -- Giving and receiving feedback -- Resilience -- Conclusion -- Part 2: Professional and Therapeutic Communication In Context -- 5 Interprofessional communication -- What is interprofessional communication? -- Why is interprofessional communication important? -- What are the elements of effective interprofessional communication? -- Strengthening interprofessional practice through communication skills -- Stereotyping as a shortcut to knowing -- Maximising communication effectiveness -- Interprofessional practice and the liminal space -- Ways forward -- Conclusion -- 6 Communicating in culturally diverse contexts -- Introduction -- What is culture? -- Communication and cultural diversity -- Viewing culture -- Cultural competence -- Culture, context and communication -- Cultural value dimensions -- Language barriers and the use of interpreters. |
| communication tools in healthcare: Registries for Evaluating Patient Outcomes Agency for Healthcare Research and Quality/AHRQ, 2014-04-01 This User’s Guide is intended to support the design, implementation, analysis, interpretation, and quality evaluation of registries created to increase understanding of patient outcomes. For the purposes of this guide, a patient registry is an organized system that uses observational study methods to collect uniform data (clinical and other) to evaluate specified outcomes for a population defined by a particular disease, condition, or exposure, and that serves one or more predetermined scientific, clinical, or policy purposes. A registry database is a file (or files) derived from the registry. Although registries can serve many purposes, this guide focuses on registries created for one or more of the following purposes: to describe the natural history of disease, to determine clinical effectiveness or cost-effectiveness of health care products and services, to measure or monitor safety and harm, and/or to measure quality of care. Registries are classified according to how their populations are defined. For example, product registries include patients who have been exposed to biopharmaceutical products or medical devices. Health services registries consist of patients who have had a common procedure, clinical encounter, or hospitalization. Disease or condition registries are defined by patients having the same diagnosis, such as cystic fibrosis or heart failure. The User’s Guide was created by researchers affiliated with AHRQ’s Effective Health Care Program, particularly those who participated in AHRQ’s DEcIDE (Developing Evidence to Inform Decisions About Effectiveness) program. Chapters were subject to multiple internal and external independent reviews. |
| communication tools in healthcare: Working with Your Doctor Nancy Keene, 1998 Getting optimal health care in today's world requires that you participate in the process. Providing an education for even the most savvy consumer, PARTNERS IN HEALTH contains in-depth and practical information on how to select a doctor, communicate clearly, ask about tests and treatments, find out about options, take action if you've been wronged, deal with HMOs, and more. |
| communication tools in healthcare: Public Health and Welfare: Concepts, Methodologies, Tools, and Applications Management Association, Information Resources, 2016-09-12 The prevention and treatment of diseases is a primary concern for any nation in modern society. To maintain an effective public health system, procedures and infrastructure must be analyzed and enhanced accordingly. Public Health and Welfare: Concepts, Methodologies, Tools, and Applications provides a comprehensive overview of the latest research perspectives on public health initiatives and promotion efforts. Highlighting critical analyses and emerging innovations on an international scale, this book is a pivotal reference source for professionals, researchers, academics, practitioners, and students interested in the improvement of public health infrastructures. |
| communication tools in healthcare: How to Communicate Effectively in Health and Social Care Moi Ali, 2017-03 How to Communicate Effectively in Health and Social Care is a handbook aimed at professionals to help improve their communication skills. |
| communication tools in healthcare: Communication and Professional Relationships in Healthcare Practice Sally Candlin, Peter Roger, 2013 Communication and Professional Relationships in Healthcare Practice focuses on the crucial role that spoken interactions play in shaping relationships in contemporary healthcare practice. The authors apply theoretical concepts of communication to the workplace of healthcare, drawing upon scenarios based in the settings of clinical experience. The book presents a wide range of interactions (including consultations, team meetings, dialogues and casual conversations) between health professionals, their colleagues and their clients or patients in a variety of settings. Drawing on the latest research in applied linguistics and professional communication, the authors introduce readers to a number of approaches that can be used to analyse these interactions. Using these techniques, readers will discover exactly how central themes of healthcare practice (including trust, empathy, expertise and breaking bad news) are constructed through the communicative choices that participants make in these interactions. Designed specifically for medical, nursing and allied health practitioners with an interest in communication, the book makes the techniques of discourse analysis accessible and provides ample opportunities for individual practitioners to apply this knowledge to their own professional contexts. Reviews: Refreshingly, the book addresses communication not only in interactions between health professionals and patients, but amongst team members and between health professionals in an array of communicatively challenging real world contexts. It brings home to the reader the complexity of communication in health care, and it offers practitioners many tools for reflecting on their own and others' communicative practices, and for enhancing their professional interactions. Dr Catherine O'Grady, Educator and Applied Linguist -Health Communication |
| communication tools in healthcare: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory, 2021-10-26 Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. |
| communication tools in healthcare: Effective Communication for Health Professionals - E-Book Elsevier Inc, 2019-09-04 - NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace - NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. - NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. - UPDATED! Content reflects the most current communication tools for the modern healthcare setting. - NEW! Full-color design and art program promote engagement. - NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. - NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes. |
| communication tools in healthcare: Wireless Mobile Communication and Healthcare Gregory M.P. O'Hare, Michael J. O'Grady, John O’Donoghue, Patrick Henn, 2020-05-27 This book constitutes the refereed post-conference proceedings of the 8th International Conference on Mobile Communication and Healthcare, MobiHealth 2019, held in Dublin, Ireland, in November 2019. The 26 revised full papers were reviewed and selected from 45 submissions and are organized in topical sections on mobility and real-time assessment, remote patient monitoring, patient monitoring and assessment of ICT solutions, patient monitoring and robotics, wearable technologies and smart measurement, data management within mHealth environments. |
| communication tools in healthcare: Effective Communication in Clinical Handover Suzanne Eggins, Diana Slade, Fiona Geddes, 2016-03-21 Based on detailed multi-disciplinary analyses of more than 800 recorded handover interactions, audits of written handover documentation, interviews and survey responses, the contributing authors identify features of effective and ineffective clinical handovers in diverse hospital contexts. The authors then translate their descriptive findings into practical protocols, communication strategies and checklists that clinicians, managers and policy makers can apply to improve the safety and quality of clinical handovers. All the contributors are affiliated with the International Research Centre for Communication in Healthcare (IRCCH), an international multidisciplinary organisation of over 90 healthcare professionals from more than 17 countries committed to improving improving communication in healthcare systems around the world. 'The authors have created a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures.' -H. Esterbrook Longmaid III, MD, FACR, President of Medical Staff, Beth Israel Deaconess-Milton Hospital, Milton, MA USA 'Uncommonly valuable for the rigorous, original communication research it reports and for the careful translation of the research findings into practical strategies that actually improve clinical handovers in the real world of practice.' -Professor Suzanne Kurtz, Washington State University 'This clear, plain English book is an outstanding resource for the training of all involved in healthcare.' -Elizabeth Trickett, (Former) Director of Safety and Quality, ACT Health, Australia |
| communication tools in healthcare: Communication in Palliative Nursing Elaine Wittenberg, Joy V. Goldsmith, Sandra L. Ragan, Terri Ann Parnell, 2019-12-24 Communication in Palliative Nursing presents the COMFORT Model, a theoretically-grounded and empirically-based model of palliative care communication. Built on over a decade of communication research with patients, families, and interdisciplinary providers, and reworked based on feedback from hundreds of nurses nationwide, the chapters outline a revised COMFORT curriculum: Connect, Options, Making Meaning, Family caregivers, Openings, Relating, and Team communication. Based on a narrative approach to communication, which addresses communication skill development, this volume teaches nurses to consider a universal model of communication that aligns with the holistic nature of palliative care. This work moves beyond the traditional and singular view of the nurse as patient and family educator, to embrace highly complex communication challenges present in palliative care-namely, providing care and comfort through communication at a time when patients, families, and nurses themselves are suffering. In light of the vast changes in the palliative care landscape and the increasingly pivotal role of nurses in advancing those changes, this second edition provides an evidence-based approach to the practice of palliative nursing. Communication in Palliative Nursing integrates communication theory and health literacy constructs throughout, and provides clinical tools and teaching resources to help nurses enhance their own communication and create comfort for themselves, as well as for patients and their families. |
Communication | Definition, Types, Examples, & Facts | Britannica
May 8, 2025 · Communication, the exchange of meanings between individuals through a common system of symbols. This article treats the functions, types, and psychology of communication. …
Communication - Wikipedia
There are many forms of communication, including human linguistic communication using sounds, sign language, and writing as well as animals exchanging information and attempts to …
What Is Communication? How to Use It Effectively
Communication is sharing messages through words, signs, and more to create and exchange meaning. Feedback is a key part of communication, and can be given through words or body …
What is Communication? Verbal, Non-Verbal & Written
Communication is simply the act of transferring information from one place, person or group to another. Every communication involves (at least) one sender, a message and a recipient. This …
What is Communication? The Definition of Communication
Apr 30, 2011 · Communication is the act of conveying information for the purpose of creating a shared understanding. It’s something that humans do every day. The word “communication” …
What is Communication? Types, Meaning and Importance - Vedantu
In simple terms, communication is the process of exchanging information between individuals or groups. It involves the transmission of ideas, feelings, or facts from one person (the sender) to …
1.1 What is Communication: Types and Forms
Communication generates meaning by sending and receiving symbolic cues influenced by multiple contexts. There are three types of communication: verbal, nonverbal, and written. …
Effective Communication Improving Your Interpersonal Skills
Mar 13, 2025 · Whether you’re trying to improve communication with your romantic partner, kids, boss, or coworkers, learning the following communication skills can help strengthen your …
What is Communication? - National Communication Association
At its foundation, Communication focuses on how people use messages to generate meanings within and across various contexts, and is the discipline that studies all forms, modes, media, …
12 Types of Communication (2025) - Helpful Professor
Sep 21, 2023 · Generally, we categorize it into the four main mediums of communication: verbal, nonverbal, written, and visual. However, we can also look at other ways to distil …
Improving Communication Access for Individuals Who Are …
communication between patients who are deaf or hard of hearing and hearing clinicians can lead to misdiagnoses, unnecessary transfers, mistreatment, poor assessments, and unintentional …
THE STATE OF Healthcare Communications - HIPAA Journal
CHAPTER 01 | Communication in Healthcare Is Broken Communication channels are badly fragmented, with groups across the health system often using different tools to communicate. …
AIDET Works in All Departments and Disciplines - Texas Tech …
is a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and …
Improving Nursing Communication Through Handoff Tool …
that effective communication during patient handoff has on positive patient outcomes and enhanced communication across the continuum of care. Significant social changes that this …
COMMUNICATIONS: INTERNAL AND EXTERNAL - American …
COVID-19 COMMUNICATIONS TOOLS AND RESOURCES • COVID-19 Communications Resources • COVID-19 Communications Checklist FRAMEWORK THROUGH WHICH ALL …
Improving nursing staff and house staff communication …
Interprofessional communication among physicians and nursing remains an integral part of patient care with lapses in communication resulting in subsequent patient safety errors, adverse …
Nonverbal Communication in Clinician-Patient Interaction …
Research Article ISSN 2313-4747 (Print); ISSN 2313-4755 (Online)
AHA TEAM TRAINING TeamSTEPPS POCKET GUIDE
CLOSED LOOP COMMUNICATION Sender initiates message Using requests, repeat-backs and confirmations can help you in the vital process of closed loop communication . Use closed loop …
Leveraging AI for Healthcare Administration: Streamlining …
communication platforms, healthcare organizations enhance collaboration, streamline care coordination processes, and improve patient care quality. ... tools can streamline care …
Chapter 32 Structured patient handovers - NICE
communication. n=1468 Graham 2013A. 45. Before and after study Alteration of a shift model to facilitate face to face verbal communication between the primary and night-time covering …
Designing tangible tools to support collaboration in the co …
facilitation practices in healthcare service design and delivery. Supporting collaboration through co-design communication tools Re-thinking how healthcare may be provided and how the co …
Assessing the effectiveness of health informatics tools in …
Health informatics tools have revolutionized the healthcare landscape, offering innovative solutions to improve patient- centered care. By facilitating communication between patients …
Effective Communication in Healthcare - Health Resources …
Effective Communication in Healthcare Strategies to Meet Your Obligations Under Disability Law August 2022 Neelam Salman & Beth Perrine. Office of Civil Rights, Diversity, and Inclusion. …
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INTERPROFESSIONAL COLLABORATION - RMTAO
COMMUNICATION TOOLS There are several structured tools that you can use as your guide in order to provide greater clarity of communications between providers. The following two …
Evaluating Effective Communication Methods: Improving …
effective meeting strategies, training on using the Internet and email as communication tools, and distributing action decisions resulting from executive and departmental managers' meetings. …
Strategies to improve communication between pharmacist …
2. Explore successful communication strategies currently in use across various healthcare environments. 3. Assess the impact of training and educational programs aimed at enhancing …
SBAR, communication, and patient safety: an integrated …
Mar 30, 2016 · In particular, errors in communication are a prevalent source of miscalculation and misdirection in the healthcare field. Communication errors between healthcare providers can …
Spoken communication and patient safety in the NHS - NHS …
on written communication, but safe healthcare also depends heavily on the spoken word. Good spoken communication is about passing on clear and accurate information. But it is ... • a …
AI in healthcare: navigating opportunities and challenges in …
valuable tools for remote monitoring and chronic disease management (7). These chatbots assist patients in tracking vital signs, medication adherence, and symptom reporting, enabling …
ANALYSIS OF HEALTHCARE MISCOMMUNICATION AND …
Keywords: healthcare communication, effects of healthcare miscommunications, communication tools, SBAR, simulation, simulation length, simulation timing, SBAR self-confidence, and …
Four Evidence-Based Communication Strategies to Enhance …
• Evidence suggests that four communication strategies may help family physicians achieve these goals and improve patient satisfaction without significantly affecting the duration of a visit.
New Technologies and Nursing Communication: Literature …
broad and diverse communication access, they use tools such as computers, the Internet, and mobile devices to communicate with medical staffs and family members (Costello et al., 2010). …
Communication and Engagement - American Diabetes …
COMMUNICATION AND ENGAGEMENT Talking about Emotional Health Is an Essential Part of Diabetes Appointments The great enemy of communication, we find, is the illusion of it. …
Theories and models in communicating health messages
munication’ includes communication in an organization, both formal and informal. ‘Community’ communication includes mediums that are used in community set-tings, for example local …
Working differently together - Health Education England
Although many teams are already working in this way, recent healthcare policy is driving the need for greater MDT working: the Long Term Plan set out an ambition to break down traditional …
Approaches to Enhancing Patient-Centered …
communication style to improve communication with Hispanic patients. Using mnemonic tools can help facilitate this communication and improve health professionals’ understanding on how …
TOOLBOX TALK: Safety Climate: Successful Communication
Good communication and communication systems can improve health and safety by letting management learn what is going on and how to investigate further. IV. How to Best …
Communicate Clearly Three-way Repeat -Back and Read -Back
Jun 3, 2019 · • Complete and accurate communication is a practice habit that ensures that we understand the patient we are asked to care for and/or the task we are asked to do. This …
Effective and Critical Communications - CHA
Apr 6, 2019 · Communication and Relationship Building Tools From the American Academy on Communication in Healthcare P.E.A.R.L.S. • Partner - “If you’d like, I can help get this patient …
Development and Validation of Performance Assessment …
team performance, and team communication. Items from these tools were compiled and reviewed by an expert panel. After several iterations, the PACT tools were created for different uses. …
Digital Commons @ Gardner-Webb University
Healthcare Improvement as a standardized communication format across many specialties including nursing (Wang et al, 2015). As new graduate nurses face challenges in their nursing …
Open access Research Impact of the communication and …
this widely used communication tool. trial registration none IntrODuCtIOn Patient safety is crucial for the delivery of effective, high-quality healthcare1 and is defined by the World Alliance for …
The impact of effective communication between nurses and …
Technology and Interactions There is a need to investigate the effects of digital communication tools, including electronic health records, telehealth platforms, and mobile applications, on …
Partnering on S.A.F.E. Care - Lurie Children's Hospital
ENGAGE IN CLEAR COMMUNICATION Use SBAR to plan and structure communication about a situation, task or problem. This is an especially useful tool for quicker, more concise …
8 Tips For High-Quality Hand-Offs - The Joint Commission
communication provides for the opportunity for discussion between the giver and receiver of patient information. Note: Such information may include the patient's condition, care, …
GICT-201: APPLICATIONS OF INFORMATION AND …
communication Technologies (ICT) 2. Identify uses of various ICT platforms and tools for different purposes. 3. Apply ICT platforms and tools for different purposes to address basic needs in …
INFORMATION AND COMMUNICATION TECHNOLOGIES …
information and communication technologies for health (e-health) to enhance the implementation of Universal Health Coverage (UHC) programs and projects in low and middle income …
Communication in healthcare: a narrative review of the …
communication remains the most prevalent form of communication between spec-ialised and primary care. We aimed at reviewing the literature on the quality of written communication, the …
A Shared Structure for Effective Team Communication
team communication is a growing area of study. One communication process, originally adapted for acute care by Dr. Michael Leonard and colleagues at Kaiser Permanente and the Institute …
The Project Firstline Escape Room and Other IPC Education …
Communication Tools ... healthcare workers about local HAI threats…keeping in mind actions specific to certain health care professions and settings. The Project Firstline Escape Room …
Leveraging Digital Health Tools to Advance Health Equity
1) prioritizing equity in healthcare transformation efforts; 2) improving the interoperability of digital health tools; 3) improving access to telehealth; 4) increasing accessibility to culturally and …
Stakeholder Analysis and Communication Tool - CVPH
The communication planning section is useful to promote communication throughout the EBP project process. Ideally, complete the communication section toward the end of the EBP …
Rounding Toolkit for Leaders - University of New Mexico
healthcare industry. The number one reason they leave—39 percent of employees1—is because they have a poor relationship with their supervisor. A proven way to stay on top of what …
The AIDET Communication Framework - Huron Consulting …
Patient Communication: Framing the Conversation What Is AIDET? AIDET® is a structure for communication that enables healthcare professionals to engage patients in a way that …
Communicating for safety at transitions of care
examples of tools and strategies to improve patient-clinician communication at transitions of care. Effective patient-clinician communication: is the exchange of information between a patient …
The Effect of ISBAR Tool on Patient Safety
and then into healthcare. Using Argyle’s cycle of communication theory as a framework, the key elements of effective communication and how this relates to patient safety will be examined, …
Moving beyond telehealth: how unified communications can …
Healthcare providers have long been hampered by inefficient communication systems, negatively impacting productivity every day. The time sink created by underperforming, outdated and …
Effective Interpersonal Communication - Johns Hopkins …
Using Verbal Communication Effectively . Verbal communication consists of spoken and written words that people use to convey ideas. In a healthcare encounter, the choice of words clients …
LEVERAGING REAL-TIME CLINICAL COMMUNICATION TO …
COMMUNICATION TO IMPROVE HEALTHCARE OUTCOMES Evolving tools and new innovations improve experiences for clinicians and patients. ... By selecting the right CC&C …
