Advertisement
| business performance management consulting: Performance Consulting Dana Gaines Robinson, James Robinson, 2008-04-01 In 1995 the first edition of Performance Consulting introduced a concept which has since become a cornerstone of the human resource, learning and organizational development fields: training and HR solutions do not take place in a vacuum but must be tied to an organization's business goals. Performance consulting is a process in which a client and consultant partner to achieve business goals by optimizing workgroup performance. In this updated edition, Dana and Jim Robinson draw on what they've learned since the first edition was published twelve years ago, providing both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance Consultant. They show readers how to form partnerships with management, help to identify performance required to ensure that business goals are achieved and assist management in taking actions needed for performance to change. They also illustrate the “how-to’s” for assisting management to identify the performance required to achieve business goals; and determining the degree to which the work environment supports and encourages the performance required. Effective HR and learning consultants master both the “science” (the analytical and assessment techniques) and the “art” (the consultative and partnering practices) of performance consulting. For the science of performance consulting, dozens of analytic tools, templates and assessment techniques are provided in the book. Regarding the art, the Robinsons describe the concepts and practices of ACT—building Access, Credibility and Trust—with business managers. In addition, two brand new chapters are dedicated to the skills of reframing requests for solutions into discussion of business goals and performance requirements; and Initiating business goals discussions with business managers and identifying strategic opportunities to partner with those managers in a proactive manner. Performance Consulting Toolkit - The second edition of Performance Consulting references graphic and adaptable tools that can be downloaded to support the performance consulting work the Robinsons describe. These tools are available to purchase and download from this product page. See the Table of Contents link for the full listing of the tools. Some tools (in Adobe PDF) can be printed and shared; others (in Microsoft Word) can be adapted to your specific needs and application requirements. |
| business performance management consulting: Performance Consulting Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips, Dick Handshaw, 2015-06 NEW EDITION, REVISED AND UPDATED In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable. |
| business performance management consulting: Performance Consulting Dana Gaines Robinson, James C. Robinson, 1995 The traditional training process confuses training activity with performance improvement by focusing on employees' learning needs, rather than on their performance needs. Traditional programs focus on developing excellent learning experiences, while failing to ensure that the newly acquired skills are transferred to the job. Thus, to be effective, training professionals must become performance consultants, shifting their focus from training delivery to the performance of the company and its individual contributors. Dana & Jim Robinson describe an approach suitable for use in any organizational setting or industry and with any content area. Dozens of useful tools, illustrative exercises, and a case study that threads through the book show how the techniques described are applied in an organizational setting. |
| business performance management consulting: Managing Business Performance Umit S. Bititci, 2015-08-11 Motivate, engage, and achieve lasting success with more effective performance management Managing Business Performance offers a unique blueprint for achieving organisational excellence through improved productivity, efficiency, engagement, and morale. With a unique approach that acknowledges the human aspect of performance management, this book combines technical and social know-how to give you a solid framework for designing, configuring, and managing performance improvement initiatives with sustainable results. You'll find practical models, techniques, and tools that take you beyond management theory into advice that you can use, with clear explanations that steer you toward the customisations that would best suit your organisation. International case studies illustrate these ideas in action, providing an intimate look at how cultural differences impact management strategies, and insight into how they can be managed. Organisational performance tools and techniques are well established, but many organisations will never realise their full benefit. This book helps you get more out of your performance strategy by showing you how the organisation's complex social nature impacts real-world outcomes, and how it can be used to drive better performance. Blend technical and social management strategies Keep people motivated and engaged See better results with more staying power Get the very best from your organisation Performance management strategies that fail to take people into account are counterproductive. There's no better way to de-motivate, demoralise, and disengage the people upon whom the organisation depends. Sustainable success requires a blended approach that utilizes the most effective science within the art of people management, and Managing Business Performance gives you a solid foundation for better business performance strategy. |
| business performance management consulting: Enterprise Performance Management Done Right Ron Dimon, 2013-03-06 A workable blueprint for developing and implementing performance management in order to improve revenue growth and profit margins Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Real Enterprise Performance Management introduces a framework for implementing and managing next-generation functionality for better insight, focus, and alignment of EPM. This blueprint shows that EPM can have a direct positive impact on revenue growth, operating margin, asset utilization, and cash cycle efficiency. Introduces a framework for implementing and managing next-generation functionality for better insight, focus, and alignment Reveals that EPM can have a strong impact on revenue growth, operating margin, asset utilization, cash cycle efficiency Today's businesses have a great deal of data and technology, but less-than-fact decisions are still made. Executives need a structured framework for gathering, analyzing, and debating the best ways to deploy capital, people and time. Real Enterprise Performance Management joins IT and finance in a digestible blueprint for developing and implementing performance management in order to improve revenue growth and profit margins. |
| business performance management consulting: Human Performance Consulting James S. Pepitone, 2009-11-03 New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits. The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance. 'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals. James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems. Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value. |
| business performance management consulting: How Performance Management Is Killing Performance—and What to Do About It M. Tamra Chandler, 2016-03-14 A step-by-step guide to creating a performance management solution tailored to your organization's needs and goals in order to meet the three objectives of great performance management: developing your people, rewarding them equitably, and driving your organization's performance. |
| business performance management consulting: Corporate Performance Management David Wade, Ron Recardo, 2009-11-03 Business experts, business economists, and organizational psychologists agree that a specific business strategy must be chosen for a corporation to excel. Beyond the strategy, companies must have a performance measurement system that ties every aspect of the organization - from the boardroom to the factory floor - to the strategy. In their book 'Corporate Performance Management', noted authors David Wade and Ron Recardo show companies how to craft a strategic focus and create sound business strategy by using a unique and pragmatic performance-measurement system. Concepts in the book are illustrated by 'real world' case studies. It provides tools and techniques to show how to apply the concepts within an organization. David Wade is the director of performance measurement for Aetna, Inc., and the author of several business-related books and articles. Ron Recardo is the founder and managing partner of The Catalyst Consulting Group, L.L.C. The author of several articles and books, he is a frequent speaker at meetings of professional associations, trade groups, and senior executives. |
| business performance management consulting: Five Key Principles of Corporate Performance Management Bob Paladino, 2011-01-04 In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience to provide proven, real-world implementation insights from globally recognized and award-winning organizations. You’ll discover what today’s Fortune 100 companies are doing right, and how to implement their enterprise techniques and strategies within your own organization to maximize success. |
| business performance management consulting: Business Performance Measurement Andy Neely, 2002-03-07 A multidisciplinary book on performance measurement that will appeal to students, researchers and managers. |
| business performance management consulting: Cutting Through Bernie Haffey, 2021-09-07 The financial health of your organization depends on it! Bernie Haffey’s Cutting Through is a comprehensive exploration into the nuances of the key high performance management systems that turn good companies into great ones! SUCCESS BEGINS WITH A SYSTEM! Doctors, mechanics, pilots…. What do all of these professionals have in common? Simple: each operates within the framework of an established set of principles that guides all they do. Just as you wouldn’t build a house by first tacking on a roof, you can’t expect your business to flourish without understanding the underlying mechanisms that drive it. You need a foundation, an order, a system. Cutting Through is the blueprint to discovering and optimizing that system. The ideological quicksand of leadership trial-by-fire is gone. The best businesses of tomorrow will need to be equipped with a robust management system that drives performance from the ground up! How do you get there? Here’s a hint: you can’t intuit it, it’s going to take some work. Keep reading to: Discover the Six Pillars of a High Performance Management System Understand the methodology behind building an effective coalition of in-house ambassadors that will champion your management values and ideals Ascertain the significance of “the first follower” Define and direct your company culture within the framework of your larger HPMS Discover the power of the subtraction, elimination and simplification Understand how some of the world’s leading companies like Ford, Medtronic, Ritz Carlton, IBM, Amazon and many others implemented their own HPMS Learn how pinpoint the Vital Few while incorporating the remainder into a unified, cohesive system Achieve world-class customer, employee and financial results Cutting Through is the comprehensive answer to the question: Why is my business underperforming, and more importantly, what can I do about it? Eliminate, simplify and optimize your internal processes to achieve breakthrough business results! |
| business performance management consulting: The performance manager : proven strategies for turning information into higher business performance Roland Mosimann, Patrick Mosimann, Meg Dussault, 2007 |
| business performance management consulting: Business Performance Excellence Jeffrey T. Luftig, Steven M. Ouellette, 2012-06-21 Is your business as profitable as it could be? How can you rise above your competition, and stay there once you have? Most management tools only look at one part of the picture, but Business Performance Excellence (BPE) is the complete model, integrating revolutionary new techniques with tried and tested approaches, covering the strategic, financial, systems, and human factors. The editors are experts in business performance improvement, and this approachable book presents the latest thinking and developments in the BPE model that has been enhanced and refined over the course of 30 years. The comprehensive case studies and worked examples presented can be applied to your business whatever your industry, benefiting your bottom line. Detailed coverage includes: * Strategic planning and hoshin kanri * Customer product rationalization * Restructuring and recalibrating * Customer quality assurance systems * The balanced scorecard * Critical performance measures * Benchmarking * Financial performance turnaround * Lean manufacturing * Creating value through people |
| business performance management consulting: Performance Management Elaine D. Pulakos, 2009-03-12 Performance Management presents an end-to-end practicalmodel of effective performance management that shows how to developand implement performance management systems that yield bottom lineresults. Practical step by step guidance and examples Realities associated with implementing best practices andavoiding common pitfalls Jobs and circumstances where common practices will and will notwork well Proven approaches from leading organizations Insights for everyone involved in performance managementthrough senior leadership |
| business performance management consulting: I'm Sorry I Broke Your Company Karen Phelan, 2012-12-05 Karen Phelan is sorry. She really is. She tried to do business by the numbers—the management consultant way—developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can't be plugged into formulas or summed up in scorecards. Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they're essentially fad diets: superficial would-be fixes that don't result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have “broken” your company, but she's eager to make amends. |
| business performance management consulting: Power of Performance Management André A. de Waal, 2001-01-25 A groundbreaking new approach to creating and delivering world-class shareholder value Creating the right performance management framework is the key to delivering sustained, world-class value. Under increasing pressure from shareholders to create sustained wealth, CFOs, CEOs, and controllers are desperate for new business planning methods that will help them meet constantly growing expectations. This book provides the framework for developing a strategic plan to develop world-class performance management capabilities. Numerous case studies and best practice examples help identify the key issues companies face in their drive to deliver and create value as well as the new role management must play in order to maximize performance management capabilities. The book also explores the various information technologies that support performance management. |
| business performance management consulting: Performance Consulting William J. Rothwell, 2013-12-16 Performance Consulting If organizations are to be successful they must improve individual and organizational performance in order to establish and maintain a high-performance workplace, develop intellectual capital, promote productivity, and ultimately enhance profitability. Performance Consulting reveals how to distinguish between the signs and symptoms of productivity problems from the underlying root causes and find the most ethical and cost-effective solutions to solve those problems. The book is written for performance consultants, HR professionals, and any leader who want to fulfill the role of a performance consultant in order to develop more productive workers and create a globally-competitive organization. Filled with illustrative examples from giants in the field of human performance technology, the book describes the skills needed in order to become an effective performance consultant. Step by step the author clearly shows how to uncover and deal with challenges and opportunities to improve human performance of organizations by analyzing their present and envisioning their future. The book offers vital information for examining an organization's present conditions that are associated with data collection and analysis methods. It also describes how to foresee future conditions of an organization associated with relevant sources in order to determine their future course. Performance Consulting includes guidelines for implementing performance improvement solutions, which are often identified as performance improvement interventions. The book explains which approaches can offer the solutions that are likely to be most cost-effective, timely, ethical, and socially-responsible. No matter what size your organization or your current job responsibilities, Performance Consulting offers the strategies and information needed to become a dynamic performance consultant. |
| business performance management consulting: Analytics for Leaders N. I. Fisher, 2013-11-21 Practical introduction to a novel system of performance measurement for a variety of enterprises, written for practitioners and students alike. |
| business performance management consulting: Business 布卢姆斯伯里出版公司, 2003 责任者取自版权页。 |
| business performance management consulting: Stress-Free Performance Appraisals Sharon Armstrong, Madelyn Appelbaum, 2003 This is a one-stop comprehensive overview of the performance appraisal process. It is readable, practical, yet shrewd. Based on research and the actual experiences of many companies, the book will provide you with new ideas and new approaches to an old problem. I recommend this book to any manager-whether in HR or not.-Sanford M. Jacoby, Howard Noble Professor of Management, The Anderson School UCLA Performance appraisals are one of the most important, continuous responsibilities of a supervisor ... and the most dreaded. This book takes you through the entire process of conducting a productive and meaningful performance appraisal-without the usual tension, anxiety, and uncertainty that most managers encounter in this process. Emphasizing the importance of providing employees with positive feedback, the authors break the process down into several steps-with detailed coverage of: - The planning, preparation, and writing of the performance appraisal form - All aspects of the actual face-to-face meeting for the performance evaluation - Legal issues that surround every performance evaluation - Sure ways to protect the interests of the evaluator and the company No stone in the performance appraisal is left unturned and no loophole is left unexplored. This book eliminates the stress and uncertainty of the performance appraisal process, making it the most powerful management tool you can use to create confident, motivated, and productive employees. Sharon Armstrong began her career in Human Resources in 1985 as a Recruiter/Trainer in a large Manhattan law firm. Since launching her own consulting business, Human Resources 911, in 1998, Armstrong has provided training and completed HR projects dealing with performance management design and implementation for a wide variety of clients. Madelyn Appelbaum is a strategic communications professional who has managed wide-ranging initiatives on national and international levels. She has been published in many U.S. newspapers and, early in her career, honed her skills as an investigative journalist. Her editorial and film products have won a number of national awards. Overseeing performance appraisals for several departments, she developed an interactive tool designed to make performance appraisals a two-way process by factoring in employee feedback upfront. Madelyn's communication expertise spans 30 years, during which she has also effectively marketed many of the editorial products she has developed. |
| business performance management consulting: Best Practice Kimberly Chong, 2018-10-18 In Best Practice Kimberly Chong provides an ethnography of a global management consultancy that has been hired by Chinese companies, including Chinese state-owned enterprises. She shows how consulting emerges as a crucial site for considering how corporate organization, employee performance, business ethics, and labor have been transformed under financialization. To date financialization has been examined using top-down approaches that portray the rise of finance as a new logic of economic accumulation. Best Practice, by contrast, focuses on the everyday practices and narratives through which companies become financialized. Effective management consultants, Chong finds, incorporate local workplace norms and assert their expertise in the particular terms of China's national project of modernization, while at the same time framing their work in terms of global “best practices.” Providing insight into how global management consultancies refashion Chinese state-owned enterprises in preparation for stock market flotation, Chong demonstrates both the dynamic, fragmented character of financialization and the ways in which Chinese state capitalism enables this process. |
| business performance management consulting: Performance Management Gary Cokins, 2009-03-17 Praise for Praise for Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps, incentives, management accounting, activity-based costing, customer lifetime value, and sustainable shareholder value creation. —Robert S. Kaplan, Harvard Business School; coauthor of The Balanced Scorecard: Translating Strategy into Action, The Execution Premium, and many other books Gary Cokins demonstrates in this book that performance management is not a mysterious black art, but a structured, process-oriented discipline. If you want your performance management system to be a smoothly running analytical machine, read and apply the ideas in this book—it's all you need. —Thomas H. Davenport, President's Distinguished Professor of Information Technology and Management, Babson College; coauthor of Competing on Analytics: The New Science of Winning Drawing on a deep reservoir of knowledge and experience gained from hundreds of customer engagements around the world, Gary Cokins offers an authoritative examination of the major dimensions of performance management. Cokins not only paints a rich and textured view of the major principles and concepts driving performance management implementations, he offers a nuanced look at the important subtleties that can spell the difference between success and failure. This is an informative and enjoyable text to read! —Wayne Eckerson, Director of Research, The Data Warehouse Institute (TDWI); author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business [In this] very insightful book, the view of an integrated performance management framework with a goal to link various operational activities with business strategy is an excellent approach to manage and improve business. Gary's explanation of risk-based performance management, for providing the capability to achieve long-term objectives with reliably calculated risks, is definitely thought provoking. —Srini Pallia, Global Head and Vice President of Business Technology Services, Wipro Technologies, Bangalore, India Gary Cokins is clearly one of the world's thought leaders in the area of performance management, and the need for integrated performance management, improvement and execution is clearly at a premium in these challenging economic times. This book is a must read for CEOs, CFOs, and management accountants around the globe seeking higher levels of sustainable business performance for their stakeholders. —Jeffrey C. Thomson, President and CEO, Institute of Management Accountants |
| business performance management consulting: Powerful Performance Management John Mattone, 2013-08-09 To survive in today’s hypercompetitive marketplace, leaders must find ways to elevate the performance of their employees. By continuously setting higher goals to strive for, strengthening employee competencies via coaching, and providing feedback to employees, leaders can create a positive performance cycle that leads to improved individual and team performance and, ultimately, stronger operating results for the organization. This action guide covers the three stages of performance management: goal-setting, coaching, and performance review. It includes step-by-step instructions and tips, the 10 elements of positive performance management, the five steps to preparing for a review, guidance on how to prepare the employees and engage them during the reviews, the most effective steps you can take to improve performance, and more. |
| business performance management consulting: Grit Angela Duckworth, 2016-05-03 In this instant New York Times bestseller, Angela Duckworth shows anyone striving to succeed that the secret to outstanding achievement is not talent, but a special blend of passion and persistence she calls “grit.” “Inspiration for non-geniuses everywhere” (People). The daughter of a scientist who frequently noted her lack of “genius,” Angela Duckworth is now a celebrated researcher and professor. It was her early eye-opening stints in teaching, business consulting, and neuroscience that led to her hypothesis about what really drives success: not genius, but a unique combination of passion and long-term perseverance. In Grit, she takes us into the field to visit cadets struggling through their first days at West Point, teachers working in some of the toughest schools, and young finalists in the National Spelling Bee. She also mines fascinating insights from history and shows what can be gleaned from modern experiments in peak performance. Finally, she shares what she’s learned from interviewing dozens of high achievers—from JP Morgan CEO Jamie Dimon to New Yorker cartoon editor Bob Mankoff to Seattle Seahawks Coach Pete Carroll. “Duckworth’s ideas about the cultivation of tenacity have clearly changed some lives for the better” (The New York Times Book Review). Among Grit’s most valuable insights: any effort you make ultimately counts twice toward your goal; grit can be learned, regardless of IQ or circumstances; when it comes to child-rearing, neither a warm embrace nor high standards will work by themselves; how to trigger lifelong interest; the magic of the Hard Thing Rule; and so much more. Winningly personal, insightful, and even life-changing, Grit is a book about what goes through your head when you fall down, and how that—not talent or luck—makes all the difference. This is “a fascinating tour of the psychological research on success” (The Wall Street Journal). |
| business performance management consulting: Business Consulting in a Multicultural America Thaddeus Spratlen, Leslie Lum, Detra Y. Montoya, Michael Verchot, 2015 Business Consulting in a Multicultural America, a revised and expanded edition of the popular Multicultural Marketing and Business Consulting, provides a comprehensive, multidisciplinary, and multicultural approach to business strategy and consulting. It emphasizes a diverse customer focus to strategic thinking and problem solving. Readers are presented with the concepts, tools, and techniques that reflect global best practices for fledgling businesses. The book helps students, business owners, and managers identify and formulate solutions that improve business performance and achieve social responsibility goals in an increasingly multicultural marketplace. |
| business performance management consulting: Performance Management Herman Aguinis, 2013-07-25 For courses in Performance Appraisal, Compensation Management, and Training and Development. Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing students that success in today's globalized business world can be found, not in technology and products, but in an organization's people. The third edition includes updated and current information, and features over forty new cases. |
| business performance management consulting: Integrated IT Performance Management Kenneth Bainey, 2016-01-06 If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrat |
| business performance management consulting: Management Consulting International Labour Office, 2002 New topics covered in this edition include: e-business consulting; consulting in knowledge management; total quality management; corporate governance; social role and responsibility of business; company transformation and renewal; and public administration. |
| business performance management consulting: HBR Guide to Performance Management (HBR Guide Series) Harvard Business Review, 2017-06-20 Efficiently and effectively assess employees performance. Are your employees meeting their goals? Is their work improving over time? Understanding where your employees are succeeding—and falling short—is a pivotal part of ensuring you have the right talent to meet organizational objectives. In order to work with your people and effectively monitor their progress, you need a system in place. The HBR Guide to Performance Management provides a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve, and ensure they're growing with the organization. You'll learn to: Set clear employee goals that align with company objectives Monitor progress and check in regularly Close performance gaps Understand when to use performance analytics Create opportunities for growth, tailored to the individual Overcome and avoid burnout on your team Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges. |
| business performance management consulting: Management Consulting Matthias Kipping, Lars Engwall, 2002-06-20 This volume makes an important contribution to the growing literature on management consulting. It brings together international contributors from a wide variety of backgrounds and draws on recent empirical research from a diverse range of countries, consultancy firms, and client companies. The analysis focuses on three key areas. The first part of the book looks at the emergence and development of the consulting industry in different countries and time periods. The interplay between national systemic context and outside influences is stressed, and the efforts of consultants to become recognized as 'legitimate' knowledge carriers by their clients is highlighted, in competition — and sometimes cooperation — with other suppliers of management knowledge, notably academia. The volume goes on to consider the generation, management, and validation of consulting knowledge by consultancy organizations and management gurus, showing how these activities are influenced not only by the consultancies' own characteristics in terms of size, structure, and national origin, but also by the (national and cultural) context in which they are operating, and by the role of 'gatekeepers', such as book publishers or journalists. The third part of the book focuses on the nature and dynamics of the consultancy-client relationship, focusing especially on the ways in which consultants convince managers of the need to hire outside advisors; on the reaction of those concerned in the client organization towards the consultants' recommendations; and on the methods used by the consultants to overcome the possible reluctance and resistance from within the organization. From a more theoretical point of view, the chapters in this volume also show that research on management consulting has to take into account different levels of analysis: the consulting industry as a whole and its position relative to other knowledge providers such as academia; the specific consultancy organization and its relationships with internal and external sources of knowledge; and the particular consultancy project and notably the interplay between the consultants and the various stakeholders within and outside the client organization. |
| business performance management consulting: Performance Management for the Oil, Gas, and Process Industries Robert Bruce Hey, 2017-04-06 Performance Management for the Oil, Gas, and Process Industries: A Systems Approach is a practical guide on the business cycle and techniques to undertake step, episodic, and breakthrough improvement in performance to optimize operating costs. Like many industries, the oil, gas, and process industries are coming under increasing pressure to cut costs due to ongoing construction of larger, more integrated units, as well as the application of increasingly stringent environmental policies. Focusing on the 'value adder' or 'revenue generator' core system and the company direction statement, this book describes a systems approach which assures significant sustainable improvements in the business and operational performance specific to the oil, gas, and process industries. The book will enable the reader to: utilize best practice principles of good governance for long term performance enhancement; identify the most significant performance indicators for overall business improvement; apply strategies to ensure that targets are met in agreed upon time frames. - Describes a systems approach which assures significant sustainable improvements in the business and operational performance specific to the oil, gas, and process industries - Helps readers set appropriate and realistic short-term/ long-term targets with a pre-built facility health checker - Elucidates the relationship between PSM, OHS, and Asset Integrity with an increased emphasis on behavior-based safety - Discusses specific oil and gas industry issues and examples such as refinery and gas plant performance initiatives and hydrocarbon accounting |
| business performance management consulting: Management Consultancy Insights and Real Consultancy Projects Graham Manville, Olga Matthias, Julian Campbell, 2017-10-02 The field of management consultancy research has grown rapidly in recent years. Fuelled by the drivers of complexity and uncertainty, a growing number of organizations – both profit and third sector alike – are looking at management consultancy to assist in their aims for development and change. Consultants have become a common feature in organizational change initiatives, involved in both providing advice and in implementing ideas and solutions. However, despite this growing recognition and influence, management consultancy is still often misunderstood or criticized for its lack of theoretical underpinning. The book seeks to address these issues by offering applied theoretical insights from academics that both teach and practice management consultancy. Written by recognized experts in their field, the contributors combine original insights with authoritative analysis. Uniquely, this book identifies emerging themes with critical discourse and provides rich empirical case study evidence to show the reader how management consultancy projects are implemented. Real-world international consultancy projects are featured as written up cases featuring organizations from multi-national corporations to the public sector. Written for graduate level managers or those who have practical leadership experience, this book will enable readers to apply management consultancy models beyond a classroom context |
| business performance management consulting: Effective Strategy Execution Bernd Heesen, 2015-09-04 This book demonstrates how an improved strategic management approach, leveraging established management concepts in conjunction with the innovative technology solutions offered by business intelligence, can lead to better performance. It presents the three main barriers to effective strategy execution and explains how they can be overcome. Creating a shared understanding of the strategy at all levels of the organization using a Value ScorecardTM and following the Strategic Alignment ProcessTM allow organizations to measure and monitor performance. Strategic Alignment Remote ControlTM is presented as the ultimate tool for managers to remain in control of their business. Seven case studies from different industries across the globe provide examples of how the organizational performance can be improved. They include companies like Daimler, Tetra-Pak, Würth, Germany's Federal Employment Agency, the city of Aix-Les-Bains, and Giesecke & Devrient. Additional examples from organizations like Disney, Marriott, Volkswagen, Avis, FedEx, and Harrahs help to demonstrate how applying the concepts introduced adds unique value. The second edition of this book has been updated and improved. Additionally it includes a separate section on decision-making under uncertainty and the results of a survey on the adoption of business intelligence. |
| business performance management consulting: Managing The Professional Service Firm David H. Maister, 2012-12-11 Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.' |
| business performance management consulting: Performance Management James W. Smither, Manuel London, 2009-07-28 There has been a shift in HR from performance appraisal to performance management. A new volume in the SIOP Professional Practice Series, this book contains a broad range of performance management topics, offers recommendations grounded in research, and many examples from a variety of organizations. In addition to offering state-of-the-art descriptions of performance management needs and solutions, this book provides empirical bases for recommendations, demonstrates how performance management tracks and helps promote organizational change, and exams critical issues. This book makes an ideal resource for I/O psychologists, HR professionals, and consultants. In this comprehensive and timely volume, Smither and London assemble an exceptional collection of chapters on topics spanning the entire performance management process. Written by leading researchers and practitioners in the field, these chapters draw on years of research and offer a blueprint for implementing effective performance management systems in organizations. This volume is a 'must-read' for all those interested in performance management. —John W. Fleenor, Ph.D., research director, Center for Creative Leadership |
| business performance management consulting: Beyond Performance 2.0 Scott Keller, Bill Schaninger, 2019-07-03 Double your odds of leading successful, sustainable change Leaders aren’t short on access to change management advice, but the jury has long been out as to which approach is the best one to follow. With the publication of Beyond Performance 2.0, the verdict is well and truly in. By applying the approach detailed by authors, Scott Keller and Bill Schaninger, the evidence shows that leaders can more than double their odds of success—from thirty percent to almost eighty. Whereas the first edition of Beyond Performance introduced the authors’ “Five Frames of Performance and Health” approach to change management, the fully revised and updated Beyond Performance 2.0 has been transformed into a truly practical “how to” guide for leaders. Every aspect of how to lead change at scale is covered in a step-by-step manner, always accompanied by practical tools and real-life examples. Keller and Schaninger’s work is distinguished in many ways, one of which is the rigor behind the recommendations. The underpinning research is the most comprehensive of its kind—based on over 5 million data points drawn from 2,000 companies globally over a 15-year period. This data is overlaid with the authors’ combined more than 40 years of experience in helping companies successfully achieve large-scale change. As senior partners in McKinsey & Company, consistently named the world’s most prestigious management consulting firm, Keller and Schaninger also draw on the shared experience of their colleagues from offices in over 60 countries with unrivaled access to CEOs and senior teams. Beyond Performance 2.0 also dares to go against the grain—eschewing the notion of copying best practices and instead guiding leaders to make choices specific to their unique context and organization. It does this with meticulously balance of focus on short- and long-term considerations, and on fully addressing the hard technical and oft cultural elements of making change happen. Further, the approach doesn’t just focus on delivering change; it builds an organization’s muscle to continuously change, making it healthier so that it can act with increased speed and agility to stay perpetually ahead of its competition. Leaders looking for a proven approach to leading large-scale change from a trusted source have found what they are looking for in Beyond Performance 2.0. |
| business performance management consulting: Curating Your Life Gail Golden, 2020-04-08 Choosing the things you keep in your life and where you focus your energy is doable, and Gail Golden shows you how. Curating your life means selecting those activities that are most important, meaningful, and joyful for you and fiercely focusing your energy on those endeavors. It also means putting a whole bunch of stuff in the back room, to be reconsidered at another time. Curating your life means sorting your activities into three categories: The things you are not going to do, at least not right now The things you will be mediocre at The things you will be great at This is not simple. But the payoff is amazing. Living a well-curated life is doable. You get to succeed at the things that really matter to you, and you still get to enjoy life. Join Gail Golden on a tour of how to curate your life for success, happiness, and fulfillment. |
| business performance management consulting: Maximizing the Value of Consulting Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips, 2015-05-19 Provide organized, efficient, relevant consulting with lasting value Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company. Sponsored by the ROI Institute and the Association of Internal Management Consultants, this book provides a roadmap to relevance for consultants operating in the increasingly fast-paced, changing, dynamic environment. Readers will learn how to use resources properly and manage the investment efficiently, while truly connecting to the business, securing appropriate levels of commitment, and providing adequate levels of support. Detailed coverage includes guidance toward calculating the value of consulting in terms that executives understand, including business impact and ROI, and using the appropriate tools to show how things are working throughout the process. Whether organizations are using internal or external consultants, or both, consultants can provide better value to the company. Consultants are needed to provide advice, support, and insight into the processes undertaken to improve the business, and integrate the input of different functional units into a more streamlined strategy. This book is designed to help consultants provide the utmost value to clients by maximizing organization, efficiency, and ultimately, ROI. Manage for value with better organization and cost control Set objectives at multiple levels to deliver useful results Measure implementation, impact, ROI, and intangibles Use final results to drive appropriate actions, creating lasting value The skyrocketing need for internal and external consultants will continue, in almost every functional area ranging from HR and technology, to auditing and risk management. Maximizing the Value of Consulting provides a manual for relevant, value-driven consulting, with world-renowned expert insight. |
| business performance management consulting: Corporate Performance Management August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas Kronz, 2006-03-20 Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer. |
| business performance management consulting: Performance Management Systems and Strategies: Bhattacharyya, 2011 Performance Management Systems and Strategies aims to provide extensive theoretical knowledge with practical overtones for students, and application-based knowledge for professionals to successfully implement performance management systems and stra |
High-Impact Performance Management - Deloitte United States
Our High-Impact Performance Management study offers specific guidance on performance management practices that empower people to do their best work and provide actionable …
Performance - ROI Institute
translate business strategy into talent requirements; identify on-the-job performance gaps, both current and future, that impact business results; determine root causes for gaps in business …
The Art of Performance Management - Boston Consulting …
The Art of Performance Management, which looks at the critical components of a best-in-class performance management system and operating model, is part of a publication series by BCG …
EVALUATE YOUR PERFORMANCE IN KEY AREAS FULL REPORT …
Last year’s Consultancy BenchPress was a landmark moment for the consulting industry. For the first time, founder-led consulting firms were able to compare themselves agains their peers in …
PERFORMANCE CONSULTING
our definition of performance consulting. We now view performance consulting as a strategic process that produces business results by maximizin performance of people and organizations. …
Performance Consulting - Complete Learning Solutions
Performance consulting is a process used to partner with management on these types of initiatives. However, strategic work is not the only type of work supported. The Robinsons …
The Consulting Process The Eight-Phase Consulting Model, …
The main purpose of performance management is to increase individual and organizational efficiency. Performance management is an evolving process where personal skills and …
07-05 WP BPM Driving Business Performance - Derek Miers
This paper explores the relationship between Business Performance Management and Business Process Management (BPM). It describes the core role that business processes play in …
PERFORMANCE IMPROVEMENT - FTI Strategic Communications
FTI Consulting is an independent global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & …
CFO Guide for Target Setting and Performance Management
In this guide, we will explore several ways CFOs can leverage people and data to set targets that properly motivate and incentivize the business leaders and front-line workers to align with the …
Driving Performance Excellence - PwC
• Enforce performance driven behaviour • Establish consistent responsibility structure • Balance Integration with simplification * Enterprise Performance Management Key questions to explore …
Rolling up performance management and eliminating top …
Rolling up performance management – and eliminating top-down KPIs Evolutionary purpose and guiding principles Enable organisations to evolve through employees taking ownership rather …
Smart Design for Performance - Boston Consulting Group
A holistic view of organization design would encompass numerous components: structural elements, roles and responsibilities, individual talent, and enabling mech-anisms such as core …
Delivering and Sustaining Breakthrough Performance
In many transformations, companies must even rethink their core business model and reevaluate the value proposition they offer: identifying the right target segments to serve, the products and …
A Guide to the Profession CONSULTING MANAGEMENT …
New topics (all treated from a consultant perspective) include: e-business; knowledge management; total quality management; corporate governance; company transformation and …
Integrated Performance Management - Grant Thornton UAE
This white paper sets out to outline: (i) the principles of integrated performance management as a tool to integrate (a) the strategic planning, business planning and budgeting; (b) financial …
Performance management redefined - Deloitte United States
But what we can do is get clear on what we’re solving for with our performance management design or performance development design, and then understand using the data we can …
Planning, Budgeting and Forecasting How is your planning …
At the core of leading practice planning, budgeting and forecasting is an integrated performance management framework focused on required business decisions. The key objective of this …
High-Performance Organizations - Boston Consulting Group
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients in all sectors and regions to …
Analyzing the impact of Consultant and Project Manager …
The success or performance of management consulting is emphasized as the most important factor that affects business results, characterized by a consultant’s qualifications, ex-pertise, …
High-Impact Performance Management - Deloitte United …
Our High-Impact Performance Management study offers specific guidance on performance management practices that empower people to do their best work and provide actionable …
Performance - ROI Institute
translate business strategy into talent requirements; identify on-the-job performance gaps, both current and future, that impact business results; determine root causes for gaps in business …
The Art of Performance Management - Boston Consulting …
The Art of Performance Management, which looks at the critical components of a best-in-class performance management system and operating model, is part of a publication series by BCG …
EVALUATE YOUR PERFORMANCE IN KEY AREAS FULL …
Last year’s Consultancy BenchPress was a landmark moment for the consulting industry. For the first time, founder-led consulting firms were able to compare themselves agains their peers in …
PERFORMANCE CONSULTING
our definition of performance consulting. We now view performance consulting as a strategic process that produces business results by maximizin performance of people and organizations. …
Performance Consulting - Complete Learning Solutions
Performance consulting is a process used to partner with management on these types of initiatives. However, strategic work is not the only type of work supported. The Robinsons …
The Consulting Process The Eight-Phase Consulting Model, …
The main purpose of performance management is to increase individual and organizational efficiency. Performance management is an evolving process where personal skills and …
07-05 WP BPM Driving Business Performance - Derek Miers
This paper explores the relationship between Business Performance Management and Business Process Management (BPM). It describes the core role that business processes play in …
PERFORMANCE IMPROVEMENT - FTI Strategic …
FTI Consulting is an independent global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & …
CFO Guide for Target Setting and Performance Management
In this guide, we will explore several ways CFOs can leverage people and data to set targets that properly motivate and incentivize the business leaders and front-line workers to align with the …
Driving Performance Excellence - PwC
• Enforce performance driven behaviour • Establish consistent responsibility structure • Balance Integration with simplification * Enterprise Performance Management Key questions to explore …
Rolling up performance management and eliminating top …
Rolling up performance management – and eliminating top-down KPIs Evolutionary purpose and guiding principles Enable organisations to evolve through employees taking ownership rather …
Smart Design for Performance - Boston Consulting Group
A holistic view of organization design would encompass numerous components: structural elements, roles and responsibilities, individual talent, and enabling mech-anisms such as core …
Delivering and Sustaining Breakthrough Performance
In many transformations, companies must even rethink their core business model and reevaluate the value proposition they offer: identifying the right target segments to serve, the products and …
A Guide to the Profession CONSULTING MANAGEMENT …
New topics (all treated from a consultant perspective) include: e-business; knowledge management; total quality management; corporate governance; company transformation and …
Integrated Performance Management - Grant Thornton UAE
This white paper sets out to outline: (i) the principles of integrated performance management as a tool to integrate (a) the strategic planning, business planning and budgeting; (b) financial …
Performance management redefined - Deloitte United States
But what we can do is get clear on what we’re solving for with our performance management design or performance development design, and then understand using the data we can …
Planning, Budgeting and Forecasting How is your planning …
At the core of leading practice planning, budgeting and forecasting is an integrated performance management framework focused on required business decisions. The key objective of this …
High-Performance Organizations - Boston Consulting Group
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients in all sectors and regions to …
Analyzing the impact of Consultant and Project Manager …
The success or performance of management consulting is emphasized as the most important factor that affects business results, characterized by a consultant’s qualifications, ex-pertise, …
