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| business process automation technology: Modern Business Process Automation Arthur H. M. ter Hofstede, Wil M. P. van der Aalst, Michael Adams, Nick Russell, 2009-11-18 The ?eld of Business Process Management (BPM) is marred by a seemingly e- less sequence of (proposed) industry standards. Contrary to other ?elds (e.g., civil or electronic engineering), these standards are not the result of a widely supported consolidationofwell-understoodandwell-establishedconceptsandpractices.Inthe BPM domain, it is frequently the case that BPM vendors opportunistically become involved in the creation of proposed standards to exert or maintain their in?uence and interests in the ?eld. Despite the initial fervor associated with such standardi- tion activities, it is no less frequent that vendors either choose to drop their support for standards that they earlier championed on an opportunistic basis or elect only to partially support them in their commercial offerings. Moreover, the results of the standardization processes themselves are a concern. BPM standards tend to deal with complex concepts, yet they are never properly de?ned and all-too-often not informed by established research. The result is a plethoraof languagesand tools, with no consensuson conceptsand their implem- tation. They also fail to provide clear direction in the way in which BPM standards should evolve. One can also observe a dichotomy between the “business” side of BPM and its “technical” side. While it is clear that the application of BPM will fail if not placed in a proper business context, it is equally clear that its application will go nowhere if it remains merely a motivational exercise with schemas of business processes hanging on the wall gathering dust. |
| business process automation technology: Software Process Automation Alan M. Christie, 2012-12-06 Process automation provides a means to integrate people in a software development organization with the development process and the tools supporting that development. This new technology may significantly improve software quality and development productivity. However, as yet there is little practical experience in its day-to-day use. This book is for those who wish to explore the technology or are considering its adoption. The monograph discusses the underlying concepts, reviews in some detail two of the major process automation products, relates process automation to process improvement, and provides adoption guidelines. Special emphasis is on the process modeling language ProNet which is commercially available. The book is enriched by numerous examples, tables, and technical appendices. |
| business process automation technology: Robotic Process Automation Christian Czarnecki, Peter Fettke, 2021-05-10 This book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies. |
| business process automation technology: Business Process Automation August-Wilhelm Scheer, Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer, 2012-11-07 Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new business process automation technologies, based on concepts like web services, EAI, workflow, enterprise service architectures, and automation engines. Business process automation becomes a key enabler for business process excellence. This book explains major trends in business process automation and shows how new technologies and solutions are applied in practice. It outlines how process automation becomes an element of an overall process lifecycle management approach, structured on the basis of the ARIS House of business excellence and implemented through software tools like the ARIS toolset. |
| business process automation technology: Workflow and Process Automation Andrzej Cichocki, Helal A. Ansari, Marek Rusinkiewicz, Darrell Woelk, 1997-12-31 Based on the results of the study carried out in 1996 to investigate the state of the art of workflow and process technology, MCC initiated the Collaboration Management Infrastructure (CMI) research project to develop innovative agent-based process technology that can support the process requirements of dynamically changing organizations and the requirements of nomadic computing. With a research focus on the flow of interaction among people and software agents representing people, the project deliverables will include a scalable, heterogeneous, ubiquitous and nomadic infrastructure for business processes. The resulting technology is being tested in applications that stress an intensive mobile collaboration among people as part of large, evolving business processes. Workflow and Process Automation: Concepts and Technology provides an overview of the problems and issues related to process and workflow technology, and in particular to definition and analysis of processes and workflows, and execution of their instances. The need for a transactional workflow model is discussed and a spectrum of related transaction models is covered in detail. A plethora of influential projects in workflow and process automation is summarized. The projects are drawn from both academia and industry. The monograph also provides a short overview of the most popular workflow management products, and the state of the workflow industry in general. Workflow and Process Automation: Concepts and Technology offers a road map through the shortcomings of existing solutions of process improvement by people with daily first-hand experience, and is suitable as a secondary text for graduate-level courses on workflow and process automation, and as a reference for practitioners in industry. |
| business process automation technology: Practical Process Automation Bernd Ruecker, 2021-03-16 In todayâ??s IT architectures, microservices and serverless functions play increasingly important roles in process automation. But how do you create meaningful, comprehensive, and connected business solutions when the individual components are decoupled and independent by design? Targeted at developers and architects, this book presents a framework through examples, practical advice, and use cases to help you design and automate complex processes. As systems are more distributed, asynchronous, and reactive, process automation requires state handling to deal with long-running interactions. Author Bernd Ruecker demonstrates how to leverage process automation technology like workflow engines to orchestrate software, humans, decisions, or bots. Learn how modern process automation compares to business process management, service-oriented architecture, batch processing, event streaming, and data pipeline solutions Understand how to use workflow engines and executable process models with BPMN Understand the difference between orchestration and choreography and how to balance both |
| business process automation technology: INTELLIGENT AUTOMATION PASCAL. BARKIN BORNET (IAN. WIRTZ, JOCHEN.), 2020 |
| business process automation technology: BUSINESS PROCESS AUTOMATION SANJAY MOHAPATRA, 2009-01-01 This book discusses the major trends in Business Process Automation (BPA) and explains how BPA technologies and tools are applied in practice. It introduces the students to the concepts of BPA and describes the need for automation in business process management. The book illustrates live examples of different functions of an enterprise where automation has been successfully implemented to reap business benefits. It elaborates the applications of BPA in various sectors such as HR and payroll, marketing, e-governance, knowledge management and banking. The text also discusses in detail the role of Chief Information Officer (CIO) as a change agent for designing and implementing automation initiatives. Return-on-Investment (ROI) calculations have been shown as a business case for automating business processes. Evaluation criteria for deciding which software package to be implemented have been thoroughly explained. Key Features : Provides case studies at the end of all chapters to help the students for easy understanding of the concepts discussed. Includes chapter-end questions to test students’ comprehension of the subject. Presents a glossary of technical terms. The book is designed for the postgraduate students of management. It would be useful for the professionals and practitioners for implementation of process automation in organizations as well. |
| business process automation technology: Business Process Automation August-Wilhelm Scheer, 2004-03-22 Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new business process automation technologies, based on concepts like web services, EAI, workflow, enterprise service architectures, and automation engines. Business process automation becomes a key enabler for business process excellence. This book explains major trends in business process automation and shows how new technologies and solutions are applied in practice. It outlines how process automation becomes an element of an overall process lifecycle management approach, structured on the basis of the ARIS House of business excellence and implemented through software tools like the ARIS toolset. |
| business process automation technology: The Complete Business Process Handbook Mark Von Rosing, Henrik von Scheel, August-Wilhelm Scheer, 2014-12-06 The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge |
| business process automation technology: The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI Bhaskar Ghosh, Rajendra Prasad, Gayathri Pallail, 2021-12-07 From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results. |
| business process automation technology: Knowledge Automation Alan N. Fish, 2012-02-08 A proven decision management methodology for increased profits and lowered risks Knowledge Automation: How to Implement Decision Management in Business Processes describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information—business knowledge and data—required to make those decisions. Describes all the stages in automating business processes, from business process modeling down to the implementation of decision services Addresses how to use business rules and predictive analytics to optimize and automate small, high-volume business decisions Proposes a simple top-down method for defining decision requirements and representing them in a single diagram Shows how clear requirements can allow decision management projects to be run with reduced risk and increased profit Nontechnical and accessible, Knowledge Automation reveals how DRA is destined to become a standard technique in the business analysis and project management toolbox. |
| business process automation technology: Building the Agile Enterprise Fred A. Cummins, 2010-07-28 In the last ten years IT has brought fundamental changes to the way the world works. Not only has it increased the speed of operations and communications, but it has also undermined basic assumptions of traditional business models and increased the number of variables. Today, the survival of major corporations is challenged by a world-wide marketplace, international operations, outsourcing, global communities, a changing workforce, security threats, business continuity, web visibility, and customer expectations. Enterprises must constantly adapt or they will be unable to compete. Fred Cummins, an EDS Fellow, presents IT as a key enabler of the agile enterprise. He demonstrates how the convergence of key technologies—including SOA, BPM and emerging enterprise and data models—can be harnessed to transform the enterprise. Cummins mines his 25 years experience to provide IT leaders, as well as enterprise architects and management consultants, with the critical information, skills, and insights they need to partner with management and redesign the enterprise for continuous change. No other book puts IT at the center of this transformation, nor integrates these technologies for this purpose. - Shows how to integrate and deploy critical technologies to foster agility - Details how to design an enterprise architecture that takes full advantage of SOA, BPM, business rules, enterprise information management, business models, and governance - Outlines IT's critical mission in providing an integration infrastructure and key services, while optimizing technology adoption throughout the enterprise - Illustrates concepts with examples and cases from large and small commercial enterprises - Shows how to create systems that recognize and respond to the need for change - Identifies the unique security issues that arise with SOA and shows how to deploy a framework of technologies and processes that address them |
| business process automation technology: The Robotic Process Automation Handbook Tom Taulli, 2020-02-28 While Robotic Process Automation (RPA) has been around for about 20 years, it has hit an inflection point because of the convergence of cloud computing, big data and AI. This book shows you how to leverage RPA effectively in your company to automate repetitive and rules-based processes, such as scheduling, inputting/transferring data, cut and paste, filling out forms, and search. Using practical aspects of implementing the technology (based on case studies and industry best practices), you’ll see how companies have been able to realize substantial ROI (Return On Investment) with their implementations, such as by lessening the need for hiring or outsourcing. By understanding the core concepts of RPA, you’ll also see that the technology significantly increases compliance – leading to fewer issues with regulations – and minimizes costly errors. RPA software revenues have recently soared by over 60 percent, which is the fastest ramp in the tech industry, and they are expected to exceed $1 billion by the end of 2019. It is generally seamless with legacy IT environments, making it easier for companies to pursue a strategy of digital transformation and can even be a gateway to AI. The Robotic Process Automation Handbook puts everything you need to know into one place to be a part of this wave. What You'll Learn Develop the right strategy and planDeal with resistance and fears from employeesTake an in-depth look at the leading RPA systems, including where they are most effective, the risks and the costsEvaluate an RPA system Who This Book Is For IT specialists and managers at mid-to-large companies |
| business process automation technology: Workflow Patterns Nick Russell, Wil M.P. Van Der Aalst, Arthur H. M. Ter Hofstede, 2016-02-12 A comprehensive guide to well-known workflow patterns: recurrent, generic business process constructs, described from the control-flow, data, and resource perspectives. The study of business processes has emerged as a highly effective approach to coordinating an organization's complex service- and knowledge-based activities. The growing field of business process management (BPM) focuses on methods and tools for designing, enacting, and analyzing business processes. This volume offers a definitive guide to the use of patterns, which synthesize the wide range of approaches to modeling business processes. It provides a unique and comprehensive introduction to the well-known workflow patterns collection—recurrent, generic constructs describing common business process modeling and execution scenarios, presented in the form of problem-solution dialectics. The underlying principles of the patterns approach ensure that they are independent of any specific enabling technology, representational formalism, or modeling approach, and thus broadly applicable across the business process modeling and business process technology domains. The authors, drawing on extensive research done by the Workflow Patterns Initiative, offer a detailed introduction to the fundamentals of business process modeling and management; describe three major pattern catalogs, presented from control-flow, data, and resource perspectives; and survey related BPM patterns. The book, a companion to the authoritative Workflow Patterns website, will be an essential resource for both academics and practitioners working in business process modeling and business process management. |
| business process automation technology: 5 minutes Vrinda Singh, 2020-01-02 Pooja was a girl, but also the wildest of all animals, and was very precious to her mother. Her mistakes were kept in check by her father, who taught her the tough lessons of life in just 5 minutes. She was born with glitter in her veins, which would attract anyone in 5 minutes. Her innocence was killing, her beauty was enchanting, and her brains were bewitching; still, she was hated and ignored. Digging in the dirt, she got trapped in love with a man 18 years elder to her. Meetings of 5 minutes cost her decades of life. This book is a short journey of the most independent, most adventurous and most responsible girl of the 21st century, struggling with the old beliefs of Indian society and her commitments to be an ideal daughter, an ideal lover, and an ideal friend. It contains the most thrilling and adrenaline pumping narrative based on true events. |
| business process automation technology: Blockchain and Robotic Process Automation Agnes Koschmider, Stefan Schulte, 2022-01-01 This book integrates the material of the lecture series “Blockchain and Robotic Process Automation”, offered at Kiel University. The lecture series sheds light on current research topics on blockchain and robotic process automation (RPA) also in combination with business process management (BPM) or process mining. In this series, leading scientists and business experts give insights into the use of the blockchain technology and RPA. The seven contributions included offer a general introduction into blockchain and smart contracts, and detail the extraction of meaningful events for process mining from blockchain, challenges of blockchain-based collaborative business processes, executing Decision Model and Notation decisions on the blockchain, a blockchain-based solution for digital payment, blockchain use cases in transportation and logistics, and automatically identifying process automation candidates using natural language processing. Overall, the book provides researchers and graduate students with a basic introduction into blockchain, its applications, useful combinations of BPM and blockchain, and use cases for RPA. |
| business process automation technology: Fundamentals of Business Process Management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers, 2018-03-23 This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. |
| business process automation technology: Enterprise Mobility Strategy & Solutions Rakesh Patel, 2014-09-24 Do you know that organizations and IT departments scramble to devise a good strategy for enterprise mobility? Surprisingly, only half of them have well-defined mobile strategies, confirms a recent survey of over six hundred companies by IBM. Now this is where a handbook for enterprise mobility can be instrumental for CIOs, CTOs, and IT decision-makers who look for creating robust enterprise mobile strategies and solutions. This book shares some of the practical cases related with enterprise mobility, which will be relevant and resourceful for enterprises seeking to get through their own obstacles and setbacks. It is divided into four major sections comprised of following: 1. The Mobility Revolution 2. Enterprise Mobility in the Workplace 3. The Scope of Enterprise Mobility 4. Other Aspects of Enterprise Mobility These sections further unfold into thirteen chapters. This book should also help you explore and understand the key aspects like mobile device management (MDM), BYOD, and mobile security. Precisely, it could be no less than a handbook for CIOs, CTOs, and organizations who want to enable enterprise mobility effectively. |
| business process automation technology: Designing Efficient BPM Applications Christine McKinty, Antoine Mottier, 2016-03-07 Looking for efficiency gains in your business? If you’re a business analyst, this practical guide will show you how to design effective business process management (BPM) applications. Every business uses business processes—these everyday tasks help you gain and retain customers, stay profitable, and keep your operations infrastructure functioning. BPM specialists Christine McKinty and Antoine Mottier show you step-by-step how to turn a simple business procedure into an automated, process-based application. Using hands-on examples, you’ll quickly learn how to create an online process that’s easy to use. Each chapter builds on earlier material. You don’t have to have any programming experience to design business processes—and if you have skills in designing workflows and understanding human interactions with processes, you already have a headstart. Through the course of this book, you will: Build a prototype of an application page Create the most frequent use flow in a process, and define the data model Generate real process forms and produce the first version of the application Connect your application to external information systems, and then build and test the complete application |
| business process automation technology: Business Process Management: Blockchain and Robotic Process Automation Forum Aleksandre Asatiani, José María García, Nina Helander, Andrés Jiménez-Ramírez, Agnes Koschmider, Jan Mendling, Giovanni Meroni, Hajo A. Reijers, 2020-09-03 This book constitutes the proceedings of the Blockchain and Robotic Process Automation (RPA) Forum which was held as part of the 18th International Conference on Business Process Management, BPM 2020. The conference was planned to take place in Seville, Spain, in September 2020. Due to the COVID-19 pandemic the conference took place virtually. The Blockchain Forum and the RPA Forum have in common that they are centered around an emerging and exciting technology. The blockchain is a sophisticated distributed ledger technology, while RPA software allows for mimicking human, repetitive actions. Each of these have the potential to fundamentally change how business processes are being orchestrated and executed in practice. The BPM community has embraced these technologies as objects of analysis, design, development, and evaluation. The 14 full plus one short paper presented in this volume were carefully reviewed and selected from a total of 28 submissions. |
| business process automation technology: Workflow Automation Thomas Hoffmann-Walbeck, 2021-09-23 This book describes basic concepts of workflow automation in the graphic industry. There are three main chapters: Scope of Workflows in the Printing Industry, Production Models, and Metadata Formats. The book does not describe the individual business and production steps for manufacturing a print product. Rather, it describes what kinds of data exchanges are required between management software and devices to make the automatic execution of processes possible. Primary audience is students studying graphic arts technology, practitioners at printing and manufacturing companies, and computer scientists who are interested in workflow-related matters. It is presupposed that the reader is familiar with the basic procedures in the printing industry as well with the fundamental concepts of IT technology. |
| business process automation technology: Robotic Process Automation (RPA) in the Financial Sector Mario Smeets, Ralph Erhard, Thomas Kaußler, 2021 The book provides its readers with an overview of the technology and its potential and helps them to place RPA in the context of process management. The readers receive concrete instructions for the implementation of an RPA with all necessary steps, such as adequate process selection, process preparation and many more. Application examples - many of them from the banking industry, but easily transferable to other industries - provide readers with valuable experience and offer support in the successful introduction and application of the technology. This book is a translation of the original German 1st edition Robotic Process Automation (RPA) in der Finanzwirtschaft by Mario Smeets, published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2019. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors. The book is intended for future or already experienced users of RPA and for anyone interested in the technology. Process or technology managers at all hierarchical levels of IT and organizational areas, as well as users and managers in the business departments - across all industries. The Content Application areas and examples of RPA in the financial industry Technological Background RPA market overview and software solutions Execution of RPA implementations Setting up and introducing RPA governance RPA success factors Special cases and further developments of the RPA technology The authors Mario Smeets is a management consultant for banks, insurance companies and financial service providers. One of his consulting focuses lies in the area of process management and automation. Ralph Erhard is founder of DCP Deutsche Consulting Partner. His consulting focuses include strategic and organizational issues for banks, insurance companies and service providers. Thomas Kaußler is founder of DCP Deutsche Consulting Partner. His consulting focuses include implementation and migration projects for banks, insurance companies, service providers and system providers in the capital market business. |
| business process automation technology: Tech Trends in Practice Bernard Marr, 2020-04-09 ***BUSINESS BOOK AWARDS - FINALIST 2021*** Discover how 25 powerful technology trends are transforming 21st century businesses How will the latest technologies transform your business? Future Tech Trends in Practice will give you the knowledge of today’s most important technology trends, and how to take full advantage of them to grow your business. The book presents25 real-world technology trends along with their potential contributions to organisational success. You’ll learn how to integrate existing advancements and plan for those that are on the way. In this book, best-selling author, strategic business advisor, and respected futurist Bernard Marr explains the role of technology in providing innovative businesses solutions for companies of varying sizes and across different industries. He covers wide-ranging trends and provides an overview of how companies are using these new and emerging technologies in practice. You, too, can prepare your company for the potential and power of trending technology by examining these and other areas of innovation described in Future Tech Trends in Practice: Artificial intelligence, including machine and deep learning The Internet of Things and the rise of smart devices Self-driving cars and autonomous drones 3D printing and additive manufacturing Blockchain technology Genomics and gene editing Augmented, virtual and mixed reality When you understand the technology trends that are driving success, now and into the future, you’ll be better positioned to address and solve problems within your organisation. |
| business process automation technology: The Digital Transformation of Logistics Mac Sullivan, Johannes Kern, 2021-03-30 The digital transformation is in full swing and fundamentally changes how we live, work, and communicate with each other. From retail to finance, many industries see an inflow of new technologies, disruption through innovative platform business models, and employees struggling to cope with the significant shifts occurring. This Fourth Industrial Revolution is predicted to also transform Logistics and Supply Chain Management, with delivery systems becoming automated, smart networks created everywhere, and data being collected and analyzed universally. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides a holistic overview of this vital subject clouded by buzz, hype, and misinformation. The book is divided into three themed-sections: Technologies such as self-driving cars or virtual reality are not only electrifying science fiction lovers anymore, but are also increasingly presented as cure-all remedies to supply chain challenges. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, the authors peel back the layers of excitement that have grown around new technologies such as the Internet of Things (IoT), 3D printing, Robotic Process Automation (RPA), Blockchain or Cloud computing, and show use cases that give a glimpse about the fascinating future we can expect. Platforms that allow businesses to centrally acquire and manage their logistics services disrupt an industry that has been relationship-based for centuries. The authors discuss smart contracts, which are one of the most exciting applications of Blockchain, Software as a Service (SaaS) offerings for freight procurement, where numerous data sources can be integrated and decision-making processes automated, and marine terminal operating systems as an integral node for shipments. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, insights are shared into the cold chain industry where companies respond to increasing quality demands, and how European governments are innovatively responding to challenges of cross-border eCommerce. People are a vital element of the digital transformation and must be on board to drive change. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution explains how executives can create sustainable impact and how competencies can be managed in the digital age - especially for sales executives who require urgent upskilling to remain relevant. Best practices are shared for organizational culture change, drawing on studies among senior leaders from the US, Singapore, Thailand, and Australia, and for managing strategic alliances with logistics service providers to offset risks and create cross-functional, cross-company transparency. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides realistic insights, a ready-to-use knowledge base, and a working vocabulary about current activities and emerging trends of the Logistics industry. Intended readers are supply chain professionals working for manufacturing, trading, and freight forwarding companies as well as students and all interested parties. |
| business process automation technology: Business Process Management Mathias Weske, 2024 In this book, Mathias Weske details the complete business process lifecycle from process modeling to process enactment and process evaluation. After starting with the general foundations and abstractions in business process management, he introduces process modeling languages and process choreographies, as well as formal properties of processes and data. Eventually, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. The 4th edition of his book contains significant updates, including a new section on directly follows graphs that play a crucial role in process mining. In addition, the core of declarative process modeling is introduced. The increasingly important role of data in business processes is addressed by a new section on data objects and data models in the data and decision chapter. To cover a recent trend in process automation, the enterprise systems architecture chapter now includes a section on robotic process automation. Mathias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. Hence his textbook is ideally suited for classes on business process management, information systems architecture, and workflow management alike. The accompanying website www.bpm-book.com contains further information and additional teaching material. |
| business process automation technology: The Fourth Industrial Revolution Klaus Schwab, 2017-01-03 World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress. |
| business process automation technology: Robotic Process Automation Projects Nandan Mullakara, Arun Kumar Asokan, 2020-05-26 Learn RPA by building business solutions such as ERP and CRM automation, software robots, and intelligent process automation from scratch Key FeaturesUse popular RPA tools Automation Anywhere A2019 and UiPath, for real-world task automationBuild automation solutions for domains such as System Administration, Finance, HR, Supply Chain, and Customer RelationsExtend your RPA capabilities by implementing Intelligent process automation with APIs and AIBook Description Robotic Process automation helps businesses to automate monotonous tasks that can be performed by machines. This project-based guide will help you progress through easy to more advanced RPA projects. You'll learn the principles of RPA and how to architect solutions to meet the demands of business automation, along with exploring the most popular RPA tools - UiPath and Automation Anywhere. In the first part, you'll learn how to use UiPath by building a simple helpdesk ticket system. You'll then automate CRM systems by integrating Excel data with UiPath. After this, the book will guide you through building an AI-based social media moderator using Google Cloud Vision API. In the second part, you'll learn about Automation Anywhere's latest Cloud RPA platform (A2019) by creating projects such as an automated ERP administration system, an AI bot for order and invoice processing, and an automated emergency notification system for employees. Later, you'll get hands-on with advanced RPA tasks such as invoking APIs, before covering complex concepts such as Artificial Intelligence (AI) and machine learning in automation to take your understanding of RPA to the next level. By the end of the book, you'll have a solid foundation in RPA with experience in building real-world projects. What you will learnExplore RPA principles, techniques, and tools using an example-driven approachUnderstand the basics of UiPath by building a helpdesk ticket generation systemAutomate read and write operations from Excel in a CRM system using UiPathBuild an AI-based social media moderator platform using Google Cloud Vision API with UiPathExplore how to use Automation Anywhere by building a simple sales order processing systemBuild an automated employee emergency reporting system using Automation AnywhereTest your knowledge of building an automated workflow through fun exercisesWho this book is for This RPA book is for enterprise application developers, software developers, business analysts, or any professional who wants to implement RPA across various domains of the business. The book assumes some understanding of enterprise systems. Computer programming experience will also be beneficial. |
| business process automation technology: Reinventing Jobs Ravin Jesuthasan, John Boudreau, 2018-09-18 How to Optimize Human-Machine Work Combinations Your organization has made the decision to adopt automation and artificial intelligence technologies. Now, you face difficult and stubborn questions about how to implement that decision: How, when, and where should we apply automation in our organization? Is it a stark choice between humans versus machines? How do we stay on top of these technological trends as work and automation continue to evolve? Work and human capital experts Ravin Jesuthasan and John Boudreau present leaders with a new set of tools to answer these daunting questions. Transcending the endless debate about humans being replaced by machines, Jesuthasan and Boudreau show how smart leaders instead are optimizing human-automation combinations that are not only more efficient but also generate higher returns on improved performance. Based on groundbreaking primary research, Reinventing Jobs provides an original, structured approach of four distinct steps--deconstruct, optimize, automate, and reconfigure--to help leaders reinvent how work gets bundled into jobs and create optimal human-machine combinations. Jesuthasan and Boudreau show leaders how to continuously reexamine what a job really is, and they provide the tools for identifying the pivotal performance value of tasks within jobs and how these tasks should be reconstructed into new, more optimal combinations. With numerous examples and practical advice for applying the four-step process, Reinventing Jobs gives leaders a more precise, planful, and actionable way to decide how, when, and where to apply and optimize work automation. |
| business process automation technology: A Guide to Open311 Rakesh Patel, 2015-03-06 EverythingCivics, is born out of the personal practical experience of Rakesh, after becoming frustrated when his wife fell down on a broken footpath while going for a morning jog. He tried to report the issue to the city officials and found no result in a convenient way. Being a tech savvy guy who truly believes in using technology to solve the problems, he began to wonder if there are technologies out there in countries like USA & Europe, but those technologies where not easy & affordable for countries like India, they also did not address the cultural and language issues which countries like India have; after doing much research and talking to couple of his friends, inspired by ideas which already has been implemented in countries like USA, UK and others, he decided to build a platform that lets anybody to click a photo and report an issue to the Municipal Corporation and get the problems fixed. This book serves as a bible for anyone who interested in getting a global perspective around Non-emergency Services & use of Open311 protocols by different councils. It also provides complete insight about implementation of Open311 issue reporting apps like HeyGov!, FixCity, Fix 311, FixMyStreet.CA, FixMyStreet NZ and many more This book is divided into five major sections 1. Everything about the Non-emergency Services 2. Understanding Open311 3. Open311 applications 4. Other aspects of EverythingCivics 5. These sections further unfold into 8 chapters |
| business process automation technology: The Blockchain Technology for Secure and Smart Applications across Industry Verticals , 2021-01-23 The Blockchain Technology for Secure and Smart Applications across Industry Verticals, Volume 121, presents the latest information on a type of distributed ledger used for maintaining a permanent and tamper-proof record of transactional data. The book presents a novel compendium of existing and budding Blockchain technologies for various smart applications. Chapters in this new release include the Basics of Blockchain, The Blockchain History, Architecture of Blockchain, Core components of Blockchain, Blockchain 2.0: Smart Contracts, Empowering Digital Twins with Blockchain, Industrial Use Cases at the Cusp of the IoT and Blockchain Paradigms, Blockchain Components and Concepts, Digital Signatures, Accumulators, Financial Systems, and more. This book is a unique effort to illuminate various techniques to represent, improve and authorize multi-institutional and multidisciplinary research in a different type of smart applications, like the financial system, smart grid, transportation system, etc. Readers in identity-privacy, traceability, immutability, transparency, auditability, and security will find it to be a valuable resource. - Provides a snapshot of the state of current research based on the decentralized system that provides security and privacy to the smart applications - Chapters cover the fundamental concepts of the newly emerged Blockchain technology along with, the various smart applications - Helps to elucidate new trading platforms that provides business benefits like efficiency, auditability, traceability, transparency, feedback, and security |
| business process automation technology: Business Process Change Paul Harmon, 2014-04-26 Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented |
| business process automation technology: The Essence of Software Engineering Volker Gruhn, Rüdiger Striemer, 2018-06-13 This open access book includes contributions by leading researchers and industry thought leaders on various topics related to the essence of software engineering and their application in industrial projects. It offers a broad overview of research findings dealing with current practical software engineering issues and also pointers to potential future developments. Celebrating the 20th anniversary of adesso AG, adesso gathered some of the pioneers of software engineering including Manfred Broy, Ivar Jacobson and Carlo Ghezzi at a special symposium, where they presented their thoughts about latest software engineering research and which are part of this book. This way it offers readers a concise overview of the essence of software engineering, providing valuable insights into the latest methodological research findings and adesso’s experience applying these results in real-world projects. |
| business process automation technology: Business Process Management Workshops Johann Eder, Schahram Dustdar, 2006-09-21 This book constitutes the refereed proceedings of 6 international workshops held in conjunction with the 4th International Conference on Business Process Management, BPM 2006, in Vienna, Austria in September 2006. The 40 revised full papers presented were carefully reviewed and selected from a total of 94 overall submissions to six international workshops. |
| business process automation technology: Business Process Management Andrea Marrella, |
| business process automation technology: Business Process Management Forum Chiara Di Francescomarino, Andrea Burattin, Christian Janiesch, Shazia Sadiq, 2023-08-31 This book constitutes the proceedings of the BPM Forum held at the 21st International Conference on Business Process Management, BPM 2023, which took place in Utrecht, The Netherlands, in September 2023. The BPM Forum hosts innovative research which has a high potential of stimulating discussions. The papers selected for the forum are expected to showcase fresh ideas from exciting and emerging topics in BPM, even if they are not yet as mature as the regular papers at the conference. The 23 full papers included in this volume were carefully reviewed and selected from a total of 151 submissions to the conference. The papers were organized in research tracks on foundations, engineering, and management. |
| business process automation technology: Hyperautomation in Business and Society Darwish, Dina, 2024-07-17 The demand for efficiency and intelligent decision-making has become paramount, prompting a crucial examination of the limitations of traditional automation. Organizations find themselves at a crossroads, searching for a transformative solution that transcends conventional approaches. Enter the era of Hyperautomation an innovative paradigm that goes beyond simple automation by integrating artificial intelligence, robotic process automation, and advanced techniques such as cognitive computing and data mining. Hyperautomation in Business and Society is a comprehensive exploration of how Hyperautomation addresses the complexities of modern challenges, offering a compelling solution to propel businesses and society into a new era of efficiency and intelligent decision-making. This book sets out to achieve a dual purpose: to enlighten and to guide. Starting with a breakdown of intelligent automation, the book progresses to dissect the latest IA technologies, platforms, and the intricate ways in which it optimizes workflows. Spanning diverse applications across sectors such as logistics, marketing, finance, and customer care, it paints a vivid picture of IA's transformative influence. Notably, it addresses the challenges faced by IA implementation, offering a nuanced exploration of real-world applications and their impact on businesses. Geared towards undergraduate and postgraduate students, researchers, and practitioners, this book is a compass for those navigating the ever-changing landscape of intelligent automation. |
| business process automation technology: Semantic Web Technologies and E-business A. F. Salam, Jason R. Stevens, 2007 This book presents research related to the application of semantic Web technologies, including semantic service-oriented architecture, semantic content management, and semantic knowledge sharing in e-business processes. It compiles research from expertsaround the globe to bring to the forefront the many issues surrounding the application of semantic Web technologies in e-business--Provided by publisher. |
| business process automation technology: Application and Adoption of Robotic Process Automation for Smart Cities Tailor, R.K., 2023-10-25 In the present era, technological developments are increasing the efficiency and potential of each stakeholder in a business. Robotic process automation is one of the key areas that can be applied in business organizations and corporate sectors to enhance productivity and show a path to success. Application and Adoption of Robotic Process Automation for Smart Cities provides relevant theoretical frameworks and various developments in the area of robotic process automation. Covering topics such as banking and financial services, public engagement, and smart cities, this premier reference source is a valuable resource for business leaders, IT managers, government officials, engineers, students and educators of higher education, researchers, and academicians. |
| business process automation technology: Confluence of Artificial Intelligence and Robotic Process Automation Siddhartha Bhattacharyya, Jyoti Sekhar Banerjee, Debashis De, 2023-03-13 This book provides a detailed insight into Robotic Process Automation (RPA) technologies linked with AI that will help organizations implement Industry 4.0 procedures. RPA tools enhance their functionality by incorporating AI objectives, such as use of artificial neural network algorithms, text mining techniques, and natural language processing techniques for information extraction and the subsequent process of optimization and forecasting scenarios for the purpose of improving an organization's operational and business processes. The target readers of this book are researchers, professors, graduate students, scientists, policymakers, professionals, and developers working in the IT and ITeS sectors, i.e. people who are working on emerging technologies. This book also provides insights and decision support tools necessary for executives concerned with different industrial and organizational automation-centric jobs, knowledge dissemination, information, and policy development for automation in different educational, government, and non-government organizations. This book is of special interest to college and university educators who teach AI, machine learning, blockchain, business intelligence, cognitive intelligence, and brain intelligence courses in different capacities. |
A Simple Guide to Successful Business Process Automation
What Is Business Process Automation? As the name suggests, BPA is the technology-enabled automation of business processes. It can automate repeatable tasks and multistep business …
Automate this The business leader’s guide to robotic and …
• Support product, process, and business model innovation, and test ideas without costly new technology. Process automation presents a means to achieving these aims, and there are two …
Business Process Automation - Informatica
Business process automation (BPA) can help enterprises eliminate manual, repetitive tasks and automate complex workflows predictably and accurately at scale. Integrating systems and …
The imperatives for automation success - McKinsey & Company
We define business-process automation as the use of general-purpose technologies (for example, bots and algorithms) to perform work that was previously done manually, in order to improve …
Cognitive BPM: Business Process Automation and Innovation …
Business Process Management (BPM) offers a structured and orga-nized way of managing business operations. However, it is based on routines and rigid definitions that offer limited …
The CIO’s Guide to Successful Process Automation
Business process automation solutions that don’t provide a collaborative experience across departments or require specific technical skills to implement are preventing IT from delivering a …
The Big Picture Approach to Intelligent Process Automation
Business process automation has become standard operating practice for productivity and quality improvements in almost every organization. From simple single-user forms to highly …
The Impact of Automation on Business Process Efficiency and …
Automation technologies, including Robotic Process Automation (RPA), machine learning, and artificial intelligence (AI), are allowing companies to streamline their operations, reduce errors, …
BUSINESS PROCESS AUTOMATION - Michigan Courts
business process automation tools have the potential to replace traditional case management systems and to greatly streamline work processes and staffing in courts. A number of states …
Application software for business process automation
Application software for business process automation is a strategic solution that helps businesses grow, increase competitiveness and help adapt to rapidly changing market conditions, as well …
Intelligent Business Process Automation - Capgemini
Intelligent Business Process Automation (iBPA) leverages forward-thinking solutions such as artifi cial intelligence, robotic automation, and cloud capabilities to improve the eff ectiveness of …
How to conduct successful business process automation …
Purpose In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and …
Transforming business models with robotic process …
RPA describes the continuum of technologies used to automate business processes and operations. At one end, it includes the basic automation of parts of a business process, such …
What is Business Process Automation Anyway? - hanvanderaa
To this end, we conduct a structured mar-ket analysis of the 18 predominant vendors of business process automation solutions as identified by Gartner. As a result, we provide a …
Integrating Robotic Process Automation with Artificial …
Robotic Process Automation (RPA) integrated with Artificial Intelligence (AI) capabilities can transform business operations through intelligent automation. However, academic research …
A Review on Intelligent Process Automation - ijcaonline.org
Riding on the Business process management principles, several new innovative technologies emerged in the automation industry. Robotic Process Automation is one such Next-gen …
The future of operations - Beyond process automation
The future of operations - Beyond process automation Bringing cognitive robotic intelligence into the workplace. A cognitive toolkit enabling organizations to advance their business operations. …
Business process automation in a target organisation - Theseus
This thesis produces a business process automation solution using UiPath tools for a target or- ganisation. The scope of the solution is to automate the process of creating new business …
Intelligent process automation: The engine at the core of the …
Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and eficiency, reduce operational risks, and improve customer experiences.
IMPACT OF ROBOTIC PROCESS AUTOMATION IN …
Robotic Process Automation (RPA) is an automation technology that is being utilized to automate mundane manual tasks such as data entry, document processing, and account reconciliations. …
A Simple Guide to Successful Business Process Automation
What Is Business Process Automation? As the name suggests, BPA is the technology-enabled automation of business processes. It can automate repeatable tasks and multistep business …
Automate this The business leader’s guide to robotic and …
• Support product, process, and business model innovation, and test ideas without costly new technology. Process automation presents a means to achieving these aims, and there are two …
Business Process Automation - Informatica
Business process automation (BPA) can help enterprises eliminate manual, repetitive tasks and automate complex workflows predictably and accurately at scale. Integrating systems and …
The imperatives for automation success - McKinsey & …
We define business-process automation as the use of general-purpose technologies (for example, bots and algorithms) to perform work that was previously done manually, in order to improve …
Cognitive BPM: Business Process Automation and …
Business Process Management (BPM) offers a structured and orga-nized way of managing business operations. However, it is based on routines and rigid definitions that offer limited …
The CIO’s Guide to Successful Process Automation
Business process automation solutions that don’t provide a collaborative experience across departments or require specific technical skills to implement are preventing IT from delivering …
The Big Picture Approach to Intelligent Process Automation
Business process automation has become standard operating practice for productivity and quality improvements in almost every organization. From simple single-user forms to highly …
The Impact of Automation on Business Process Efficiency …
Automation technologies, including Robotic Process Automation (RPA), machine learning, and artificial intelligence (AI), are allowing companies to streamline their operations, reduce errors, …
BUSINESS PROCESS AUTOMATION - Michigan Courts
business process automation tools have the potential to replace traditional case management systems and to greatly streamline work processes and staffing in courts. A number of states …
Application software for business process automation
Application software for business process automation is a strategic solution that helps businesses grow, increase competitiveness and help adapt to rapidly changing market conditions, as well …
Intelligent Business Process Automation - Capgemini
Intelligent Business Process Automation (iBPA) leverages forward-thinking solutions such as artifi cial intelligence, robotic automation, and cloud capabilities to improve the eff ectiveness of …
How to conduct successful business process automation …
Purpose In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and …
Transforming business models with robotic process …
RPA describes the continuum of technologies used to automate business processes and operations. At one end, it includes the basic automation of parts of a business process, such …
What is Business Process Automation Anyway? - hanvanderaa
To this end, we conduct a structured mar-ket analysis of the 18 predominant vendors of business process automation solutions as identified by Gartner. As a result, we provide a …
Integrating Robotic Process Automation with Artificial …
Robotic Process Automation (RPA) integrated with Artificial Intelligence (AI) capabilities can transform business operations through intelligent automation. However, academic research …
A Review on Intelligent Process Automation - ijcaonline.org
Riding on the Business process management principles, several new innovative technologies emerged in the automation industry. Robotic Process Automation is one such Next-gen …
The future of operations - Beyond process automation
The future of operations - Beyond process automation Bringing cognitive robotic intelligence into the workplace. A cognitive toolkit enabling organizations to advance their business operations. …
Business process automation in a target organisation
This thesis produces a business process automation solution using UiPath tools for a target or- ganisation. The scope of the solution is to automate the process of creating new business …
Intelligent process automation: The engine at the core of the …
Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and eficiency, reduce operational risks, and improve customer experiences.
IMPACT OF ROBOTIC PROCESS AUTOMATION IN …
Robotic Process Automation (RPA) is an automation technology that is being utilized to automate mundane manual tasks such as data entry, document processing, and account reconciliations. …
