Advertisement
business process management case study: Business Process Management Cases Jan vom Brocke, Jan Mendling, 2017-08-10 This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners. |
business process management case study: Business Process Management Cases Vol. 2 Jan vom Brocke, Jan Mendling, Michael Rosemann, 2021-09-05 This book is a sequel and extension to the book “Business Process Management Cases, published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes. This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The Billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive. Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment. Martin Petry, Hilti CIO This is the first book to present the BPM Billboard – A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective. Gero Decker, Signavio CEO |
business process management case study: Process Management Jörg Becker, Martin Kugeler, Michael Rosemann, 2013-06-05 Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project. |
business process management case study: Fundamentals of Business Process Management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers, 2018-03-23 This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. |
business process management case study: Business Process Management Workshops Florian Daniel, Kamel Barkaoui, Schahram Dustdar, 2012-01-25 LNBIP 99 and LNBIP 100 together constitute the thoroughly refereed proceedings of 12 international workshops held in Clermont-Ferrand, France, in conjunction with the 9th International Conference on Business Process Management, BPM 2011, in August 2011. The 12 workshops focused on Business Process Design (BPD 2011), Business Process Intelligence (BPI 2011), Business Process Management and Social Software (BPMS2 2011), Cross-Enterprise Collaboration (CEC 2011), Empirical Research in Business Process Management (ER-BPM 2011), Event-Driven Business Process Management (edBPM 2011), Process Model Collections (PMC 2011), Process-Aware Logistics Systems (PALS 2011), Process-Oriented Systems in Healthcare (ProHealth 2011), Reuse in Business Process Management (rBPM 2011), Traceability and Compliance of Semi-Structured Processes (TC4SP 2011), and Workflow Security Audit and Certification (WfSAC 2011). In addition, the proceedings also include the Process Mining Manifesto (as an Open Access Paper), which has been jointly developed by more than 70 scientists, consultants, software vendors, and end-users. LNBIP 99 contains the revised and extended papers from BPD 2011, BPI 2011 (including the Process Mining Manifesto), BPMS2 2011, CEC 2011, ER-BPM 2011, and edBPM 2011. |
business process management case study: Business Process Management of Japanese and Korean Companies Gunyung Lee, 2010 Today''s business environment is characterized by hypercompetition and the development of the Internet. Fierce competition between suppliers and the availability of abundant information have caused a shift in bargaining power from producers/suppliers to buyers and consumers. Consequently, Business Process Management (BPM) OCo i.e. management tool to optimize and control operations flows by viewing the transactions within and outside corporations as processes, with the focus on speedily meeting customers'' needs OCo has emerged as a popular management framework. However, recent research on BPM has put too much emphasis on information sharing and the visualization of business processes using IT innovations. This book argues that BPM must be linked with existing management tools. Based on survey results of Japanese and Korean companies'' BPM practices, the book demonstrates how to build BPM as a holistic management model by addressing the importance of BPM views, the effectiveness of its approach, and the latest research trends. Sample Chapter(s). Chapter 1: The Conceptual Framework of Business Process Management (116 KB). Contents: Theory and Framework of BPM: The Conceptual Framework of Business Process Management (G-Y Lee); Organic Coupling Between BPM and Management Information (R Uematsu); The Business Process Network Strategy of SMEs (S Arimoto); Global Process Management (Y Asakura); Case Studies of BPM in Japanese and Korean Companies: Business Process Innovations in Panasonic Corporation: A Case Study (M Kosuga); BPM Practices in a Japanese Company: A Case Study of Canon Co. Ltd. (Y Asakura & A Kimura); BPM Practices in a Korean Company: A Case Study of LG Electronics Co. Ltd (G-Y Lee); Business Process Management: A Case of Korea Telecommunication Co. (KT) (B Sohn); Empirical Studies of BPM in Japanese and Korean Companies: Current Status of Process Management in Japanese and Korean Companies (K Sakate & N Yamaguchi); Comparison Between Japanese and Korean Companies from the Viewpoint of Balanced Scorecard (Y Nagasaka). Readership: Management staff in public and business corporations; academics, researchers and advanced undergraduates and graduate students in management. |
business process management case study: High Performance Through Business Process Management Mathias Kirchmer, 2017-03-09 This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Static business models do not keep pace with the dynamic changes in our digital world. Organizations need a management approach that fits this environment and capitalizes on its opportunities while minimizing the related risks. They need to execute their business strategy fast and reliably. In effect, they have to know how and when to modify or enhance their business processes, which processes are the best candidates for intervention, and how to move rapidly from strategy to execution. This means organizations need to establish business process management as a real management discipline. The importance of process innovation, digital technology and people aspects, process governance, internationalization, emerging processes and the unique situation in mid-market organizations are some of the key topics discussed in this book. It ends with a comprehensive case study and a discussion about what process engineers can learn from jazz musicians. |
business process management case study: Information Systems for Small and Medium-sized Enterprises Jan Devos, Hendrik van Landeghem, Dirk Deschoolmeester, 2013-10-04 This book establishes and explores existing and emerging theories on Small and Medium-sized Enterprises (SMEs) and the adoption of IT/IS. It presents the latest empirical research findings in that area of IS research and explores new technologies and practices. The book is written for researchers and professionals working in the field of IS research or the research of SMEs. Moreover, the book will be a reference for researchers, professionals and students in management information systems science and related fields. |
business process management case study: BPM - Driving Innovation in a Digital World Jan vom Brocke, Theresa Schmiedel, 2015-02-21 This book shows how business process management (BPM), as a management discipline at the intersection of IT and Business, can help organizations to master digital innovations and transformations. At the same time, it discusses how BPM needs to be further developed to successfully act as a driver for innovation in a digital world. In recent decades, BPM has proven extremely successful in managing both continuous and radical improvements in many sectors and business areas. While the digital age brings tremendous new opportunities, it also brings the specific challenge of correctly positioning and scoping BPM in organizations. This book shows how to leverage BPM to drive business innovation in the digital age. It brings together the views of the world’s leading experts on BPM and also presents a number of practical cases. It addresses mangers as well as academics who share an interest in digital innovation and business process management. The book covers topics such as BPM and big data, BPM and the Internet of Things, and BPM and social media. While these technological and methodological aspects are key to BPM, process experts are also aware that further nontechnical organizational capabilities are required for successful innovation. The ideas presented in this book have helped us a lot while implementing process innovations in our global Logistics Service Center. Joachim Gantner, Director IT Services, Swarovski AG Managing Processes – everyone talks about it, very few really know how to make it work in today’s agile and competitive world. It is good to see so many leading experts taking on the challenge in this book. Cornelius Clauser, Chief Process Officer, SAP SE This book provides worthwhile readings on new developments in advanced process analytics and process modelling including practical applications – food for thought how to succeed in the digital age. Ralf Diekmann, Head of Business Excellence, Hilti AG This book is as an important step towards process innovation systems. I very much like to congratulate the editors and authors for presenting such an impressive scope of ideas for how to address the challenging, but very rewarding marriage of BPM and innovation. Professor Michael Rosemann, Queensland University of Technology |
business process management case study: Business Process Management with Jboss Jbpm Matt Cumberlidge, 2007-07-30 A Practical Guide for Business Analysts |
business process management case study: Knowledge and Business Process Management Hlupic, Vlatka, 2002-07-01 In today's competitive and global business environments knowledge is recognized as one of the most important strategic assets for modern organizations. With improvements in IT-based systems for handling knowledge, KM is becoming an essential theme of research into business success as well as a subject of new business initiatives. Knowledge and Business Process Management provides a unique and timely compilation of a multi-disciplinary views related to knowledge and business process management. |
business process management case study: Business Process Oriented Implementation of Standard Software Mathias Kirchmer, 1999-03-11 Here, the author, an SAP R/3 expert and president of a consulting firm, shows readers how companies can achieve strategic goals through business process oriented implementation of software such as SAP R/3, Oracle, or Peoplesoft. The updated second edition of this best-selling title will help managers and consultants understand the necessary methods and tools. |
business process management case study: Business Process Management and the Balanced Scorecard Ralph F. Smith, 2010-06-03 Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance. |
business process management case study: Business Process Management Systems James F. Chang, 2016-04-19 With a focus on strategy and implementation, James Chang discusses business management practices and the technology that enables them. He analyzes the history of process management practices and demonstrates that BPM practices are a synthesis of radical change and continuous change practices. The book is relevant to both business and IT professi |
business process management case study: Business Process Management Howard Smith, Peter Fingar, 2007 According to the authors, every significant breakthrough in business technology has been underpinned by mathematics. They explain how Pi-calculus provides the theoretical computer science foundation for a new type of business software that allows business people, not just technicians, to design, imp |
business process management case study: Management by Process John Jeston, Johan Nelis, 2008 Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability. This book provides a thorough exposition of the six key dimensions necessary for the creation of a process-focused organization. |
business process management case study: Business Process Change Paul Harmon, 2014-04-26 Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented |
business process management case study: Process Management Nadja Damij, Talib Damij, 2013-10-19 Process management affects the functioning of every organization and consequently affects each of us. This book focuses on the multi-disciplinary nature of process management by explaining its theoretical foundations in relation to other areas such as process analysis, knowledge management, and simulation. A crucial linkage between theory and concrete methodology of Tabular Application Development (TAD) is presented as a practical approach consisting of five phases that deal with process identification and modeling, process improvement, development of a process management system and finally - monitoring and maintenance. This book is important for researchers and students of business and management information systems, especially those dealing with courses on process management or related fields. Managers and professionals in process management will also find this book to be useful for their everyday business. |
business process management case study: Business Process Management John Jeston, Johan Nelis, 2014-01-21 This textbook provides organisational leadership with an understanding of business process management and its benefits to an organisation. It provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects. |
business process management case study: Business Process Management Design Guide: Using IBM Business Process Manager Dr. Ali Arsanjani, Nakul Bharade, Magnus Borgenstrand, Philipp Schume, J. Keith Wood, Vyacheslav Zheltonogov, IBM Redbooks, 2015-04-27 IBM® Business Process Manager (IBM BPM) is a comprehensive business process management (BPM) suite that provides visibility and management of your business processes. IBM BPM supports the whole BPM lifecycle approach: Discover and document Plan Implement Deploy Manage Optimize Process owners and business owners can use this solution to engage directly in the improvement of their business processes. IBM BPM excels in integrating role-based process design, and provides a social BPM experience. It enables asset sharing and creating versions through its Process Center. The Process Center acts as a unified repository, making it possible to manage changes to the business processes with confidence. IBM BPM supports a wide range of standards for process modeling and exchange. Built-in analytics and search capabilities help to further improve and optimize the business processes. This IBM Redbooks® publication provides valuable information for project teams and business people that are involved in projects using IBM BPM. It describes the important design decisions that you face as a team. These decisions invariably have an effect on the success of your project. These decisions range from the more business-centric decisions, such as which should be your first process, to the more technical decisions, such as solution analysis and architectural considerations. |
business process management case study: The Power of Business Process Improvement Susan Page, 2015-11-04 This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations. Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees’ limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don’t have to be a BPI expert to resolve these situations and find the results your business needs to find success again. Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to: Eliminate duplication and bureaucracy Control costs Establish internal controls to reduce human error Test and rework the process before introducing it Implement the changes Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be. |
business process management case study: Sustainable Business: Concepts, Methodologies, Tools, and Applications Management Association, Information Resources, 2019-08-02 In the increasingly competitive corporate sector, businesses must examine their current practices to ensure business success. By examining their social, financial, and environmental risks, obligations, and opportunities, businesses can re-design their operations more effectively to ensure prosperity. Sustainable Business: Concepts, Methodologies, Tools, and Applications is a vital reference source that explores the best practices that promote business sustainability, including examining how economic, social, and environmental aspects are related to each other in the company’s management and performance. Highlighting a range of topics such as lean manufacturing, sustainable business model innovation, and ethical consumerism, this multi-volume book is ideally designed for entrepreneurs, business executives, business professionals, managers, and academics seeking current research on sustainable business practices. |
business process management case study: Business Process Management Workshops Arthur ter Hofstede, Boualem Benatallah, Hye-Young Paik, 2008-02-29 This book constitutes the thoroughly refereed post-workshop proceedings of 6 internationl workshops held in Brisbane, Australia, in conjunction with the 5th International Conference on Business Process Management, BPM 2007, in September 2007. The 45 revised full papers presented were carefully reviewed and selected from more than 80 submissions to the following 6 international workshops: Business Process Intelligence (BPI 2007), Business Process Design (BPD 2007), Collaborative Business Processes (CBP 2007), Process-oriented Information Systems in Healthcare (ProHealth 2007), Reference Modeling (RefMod 2007), and Advances in Semantics for Web Services (semantics4ws 2007). |
business process management case study: Business Process Change Varun Grover, William J. Kettinger, 1995-01-01 Examines a broad range of research and case studies that throws light on potential, social and human factors which determine the success of information technology. |
business process management case study: The Integrated Enterprise Excellence System Forrest W. Breyfogle, Forrest W. Breyfogle, III, 2008 The Integrated Enterprise Excellence (IEE) system is a set of management techniques that innovatively builds on practices derived from the strengths of past systems--applying structured metrics and a no-nonsense roadmap to initiate process improvement and achieve predictable and sustainable bottom-line benefits. |
business process management case study: Process Mapping, Process Improvement, and Process Management Dan Madison, 2005 At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher) |
business process management case study: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
business process management case study: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
business process management case study: Management 2.0 Forrest Breyfogle, 3rd, Forrest W Breyfogle, III, 2020-08 This book, written in an easy-to-access novel format, provides practitioners and managers with: A free software app for response-metric tracking that provides insight not possible with traditional metric reporting techniques. A methodology for improvement project selection so that the big-picture will benefit from the project′s completion. A clickable Lean Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) process-improvement roadmap that integrates the application of Lean and Six Sigma tools so that the right tool is used at the right time when undertaking process improvement efforts. A methodology to statistically show and quantify at the 30,000-foot-level the benefit from process improvement efforts. This book provides direction on how organizations can resolve issues that commonly occur with: Traditional control charts and process capability reporting techniques. AQL testing and reporting. Lean Six Sigma deployments. This book provides direction in how organizations can benefit from the wise application of: Statistical and non-statistical techniques. Design of Experiments (DOE) in both manufacturing and transactional processes. In this book, Jorge and his golfing MBA buddies discover a no-nonsense methodology that minimizes the risk of organizations' doing bad things. As well, the described method provides direction for establishments to move toward the achievement of the 3Rs of business; that is, everyone doing the Right things, and doing them Right at the Right time. This novel describes the application of Integrated Enterprise Excellence (IEE). The IEE system offers much flexibility, including a means for effectively managing an organization remotely. Described is how Jorge implemented IEE in his Harris Hospital and how his golfing MBA friends applied and also benefited from the methodology in their manufacturing and transactional organizations. IEE provides a comprehensive 9-step system that CEOs, presidents, general managers, executives, managers, leaders, practitioners, and others can use to resolve elephant-in-the-room management issues such as: Business goals not being met. Scorecards leading to harmful, if not destructive, behaviors. Persistent day-to-day firefighting problems. Business strategies that are very generic and/or difficult to translate to organizational work environments. Lean events and other improvement projects that can consume many resources but often do not offer a quantifiable benefit to the business as a whole. Lean Six Sigma process improvement deployments that have improvement projects, which are either not completed in a timely fashion or which make substantial financial claims that are questionable. This book offers an easy-to-understand book-character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the IEE business management system. |
business process management case study: Business Process Management Wil, van der Aalst, Jörg Desel, Andreas Oberweis, 2003-07-31 Business processes are among today's hottest topics in the science and practice of information systems. Business processes and workflow management systems attract a lot of attention from R&D professionals in software engineering, information systems, business-oriented computer science, and management sciences. The carefully reviewed chapters contributed to this state-of-the-art survey by internationally leading scientists consolidate work presented at various workshops on the topic organized by the editors of the book in the past few years. The book spans the whole spectrum of business process management ranging from theoretical aspects, conceptual models, and application scenarios to implementation issues. It will become a valuable source of reference and information for R&D professionals active in the fascinating interdisciplinary area of business process management and for ambitious practitioners. |
business process management case study: The Balanced Scorecard Robert S. Kaplan, David P. Norton, 2005 |
business process management case study: Improving Performance Geary A. Rummler, Alan P. Brache, 2012-12-11 Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more. |
business process management case study: The Future of Risk Management, Volume I Paola De Vincentiis, Francesca Culasso, Stefano A. Cerrato, 2019-04-30 With contributions presented during the Second International Risk Management Conference, this first volume addresses important areas of risk management from a variety of angles and perspectives. The book will cover three separate tracks, including: legal issues in risk management, risk management in the public sector and in healthcare, and environmental risk management, and will be of interest to academic researchers and students in risk management, banking, and finance. |
business process management case study: Business Process Management Jim Hagemann Snabe, 2009 Part I: Business process management: A new strategic context? Part II: The BPM Roadmap. Part III: Business process platform - the enabler for BPM. Part IV: Experience and conclusion. Appendices. |
business process management case study: Bpm Boots on the Ground Jim Boots, 2012 In the decade after publication of the seminal book, Business Process Management: The Third Wave, much has been written about BPM concepts and vision. Yet Zen Master Thich Nhat Hanh teaches us, Once there is seeing, there must be acting. Otherwise, what is the use of seeing? Finally, now comes the first real-world story that shares the lessons learned by doing the work of strategic BPM in one of the world s largest organizations. Don t just read this book; apply the hard-earned lessons in your organization. ____________________________________________________________ Jim Boots makes clear the things that people need to do differently to manage for sustainable excellence. And he does not gloss over the challenges related to behavioral change. Rather, backed up by examples and stories, he explains how to overcome resistance and engage people at all levels to make BPM the way we do things here. --Julie M. Smith, Ph.D., Co-founder of CLG This book provides the kind of deep and broad coverage of BPM that only an experienced practitioner like Jim could provide. The result is a source of deep learning for BPM professionals and a comprehensive overview of the topic for those who want to learn more about BPM. --Prof. Brian Donnellan, Co-Director, Innovation Value Institute They say the key to many challenges, like climbing Mount Everest or running the four-minute mile, lies in knowing for certain it can be done. Once someone has done it, then, suddenly many others are confident enough to do it too. Jim shows how an organization can wring productivity out of business operations with hard work and constant attention to detail. Reading about what Jimand his colleagues at Chevron have accomplished may very well empower you to do something similar at your organization. --Paul Harmon, Executive Editor, BPTrends The need for business process management is one constant in an era of continuous change. Jim Boots book is a lighthouse to help executives find their way to success. --Prof. Martin Curley, Vice-President and Director, Intel Labs Europe, Intel Corporation |
business process management case study: The New Industrial Engineering: Information Technology and Business Process Redesign Thomas H. Davenport, James E. Short, Sloan School of Management Center Fo, 2022-10-26 This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant. |
business process management case study: BPM CBOK : version 3.0 Connie Moore, Nancy Bilodeau, Phil Vitkus, Emmett Powell, 2013-09 This Guide to the BPM CBOK(TM) provides a basic reference document for all practitioners. The primary purpose of this guide is to identify and provide an overview of the Knowledge Areas that are generally recognized and accepted as good practice. The Guide provides a general overview of each Knowledge Area and provides a list of common activities and tasks associated with each Knowledge Area. It also provides links and references to other sources of information which are part of the broader BPM Common Body of Knowledge. |
business process management case study: Business Process Management Rashid N. Khan, 2004 This book is for CEOs, EVPs, directors and the senior executive management of companies interested in improving business processes in their enterprise, and considering investing in BPM, workflow automation, EAI or related collaborative technologies. Line-of-business managers concerned with improving efficiencies through business process automation. CIOs, application software managers and network managers of companies seeking better, faster and easier ways to respond to needs of their internal and external customers. CTOs of business software and e-commerce companies interested in incorporating BPM and process automation to differentiate their products and services and increasing the value proposition to their customers. Business process and Six Sigma practitioners and consultants interested in new solutions and technologies to improve the productivity of their corporate clients. Members of the investment community interested in understanding the dynamics of the burgeoning BPM market. MIS and IT educators interested in imparting knowledge about this vital software category, and their students. -- Publisher. |
business process management case study: Enterprise Modeling and Simulation Joseph Barjis, 2010-09-17 An enterprise is a complex sociotechnical system, purposefully designed for a certain service, which is realized through the business of the enterprise. The enterprise service is delivered to its customers in a certain business environment, which is often dynamic and changing. The already complex business operation (business processes) of modern enterprises are further challenged by the dynamicity posed by the enterprise business environment. For tackling this enterprise complexity (analysis and design), modeling and simulation have shown great potential. Modeling in enterprise study, especially during the analysis and design phases, plays crucial role as it represents a design artifact in a more visualized manner such as intuitive diagrams. This e-book, contains papers covering a broader application of modeling and simulation in the enterprise context. The papers show the diversity of application potential for enterprise modeling and simulation ranging from re-engineering to organizational aspects, technology alignment, and domain specific type of enterprise. |
business process management case study: Business Process Reengineering Graham R. Sturdy, 2010 This is an important text for all students and practitioners of Business Process Reengineering. It provides a comprehensive resource for understanding and implementing BPR as relating to the needs of each individual business, and it places particular emphasis on the importance of the OHandS function within the commercial environment. This volume provides an in-depth coverage of all the key areas which are essential to the implementation of BPR. It provides unique practical guidance on implementing BPR strategies as formulated by the author and a range of academic practitioners and industry experts. Importantly, it demonstrates how these initiatives can be implemented in a real-world environment and in accordance with stated business objectives, so as to effect positive and productive change. The advantages of a newly-developed business tool known as the â oeSturdy BPR Matrixâ are carefully considered, as is guidance on the implementation of BPR in any situational context. |
Case Study: Implementation of Business Process …
In this paper the case study has been performed for using BPMS in internal processes of National Iranian Gas Company technical inspection and control organization in CRM area in order to …
Business Process Management in Small Business: A Case …
This case study was developed to explore the research question: Can mainstream BPM tools, techniques and technologies be successfully applied in a Small Business environment?
Case Study: Performance Management and Lean Process …
This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven …
Business Process Management: Floral Shop Case Study
Business Process Management (BPM) is the term used by the IT industry to describe the support of the core activities of an enterprise, incorporating the technologies for workflow, …
MetLife - Process Management and Automation - Case Study
With this new process management foundation, MetLife continually adapts and improves its processes. Annually, Inspire Innovations runs a Process Excellence program for the …
Critical success factors for different stages of business …
Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the …
PROCESS ANALYSIS USING BUSINESS PROCESS …
Business process management is widely used to improve companies’ competitive level. Incident management is a critical process as it supports the main services of an organization.
Implementing a business process management system …
Business Process Management (BPM) is an approach to improve and to optimize business processes, aiming to contribute company's enterprise value and performance.
BUSINESS PROCESS MANAGEMENT CASE STUDY IN …
AirAsia should implement a new Business Process Management strategy aimed at making strategic data collecting easier, and then use business analytical approaches to develop a …
Operational Performance Through Business Process …
After the interviews, the first process maps were formed, operational improvements were implemented. The results show that a process-oriented organization can develop its …
Implementation of Business Process Reengineering (BPR): …
Findings: The BPR process has resulted in radical changes to the official trip system at the university, namely from a mixed system of manual/offline & online to completely online, from a …
Mortgage Loan Origination Business Process Management …
Results of this pilot project provided insight into variations in the loan processing process between branches that enabled a second round of major process improvements the following year. …
CASE STUDY A global leader in business process …
Nov 14, 2022 · The global leader in business process management combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back …
Green business process management for business …
Combining literature from business sustainability and Green BPM, our study conceptualizes a Green BPM maturity model and, through multiple case study research, uses it to assess the …
Reengineering and Automation of Business Processes: A …
Abstract: The acceleration evolution in the business world makes the traditional business process that focuses on the success of each department individually, ignoring the organization vision …
4 The Business Process Reengineering Project: A …
It is rather difficult to relate a successful case study after months spent in the fore front, initially nurturing an idea then a project and eventually de- veloping a new way of doing and being in …
Simulation and Optimisation of Business Process …
IT company business processes were developed using scenario modelling and simulation techniques. Conclusion: Based on these models, a predictive evaluation of management …
Business Process Analysis with Business Process …
Based on the description, it is possible in this research to model the business process running in the University's Integrated Registration Management System to generate recommendations for...
Building a Business Case for BPM – a Fast Path to Real …
This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects – with the objective being to help accelerate …
A Business Process Methodology to investigate organization …
In this paper we apply a methodology called BP-M* (Business Process Methodology*) [6] to an Emer-gency Department (ED) of a public hospital1. A fea-ture of BP-M* concerns the use of …
Case Study: Implementation of Business Process …
In this paper the case study has been performed for using BPMS in internal processes of National Iranian Gas Company technical inspection and control organization in CRM area in order to …
Business Process Management in Small Business: A Case …
This case study was developed to explore the research question: Can mainstream BPM tools, techniques and technologies be successfully applied in a Small Business environment?
Case Study: Performance Management and Lean Process …
This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven …
Business Process Management: Floral Shop Case Study
Business Process Management (BPM) is the term used by the IT industry to describe the support of the core activities of an enterprise, incorporating the technologies for workflow, …
MetLife - Process Management and Automation - Case Study
With this new process management foundation, MetLife continually adapts and improves its processes. Annually, Inspire Innovations runs a Process Excellence program for the …
Critical success factors for different stages of business …
Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the …
PROCESS ANALYSIS USING BUSINESS PROCESS …
Business process management is widely used to improve companies’ competitive level. Incident management is a critical process as it supports the main services of an organization.
Implementing a business process management system …
Business Process Management (BPM) is an approach to improve and to optimize business processes, aiming to contribute company's enterprise value and performance.
BUSINESS PROCESS MANAGEMENT CASE STUDY IN …
AirAsia should implement a new Business Process Management strategy aimed at making strategic data collecting easier, and then use business analytical approaches to develop a …
Operational Performance Through Business Process …
After the interviews, the first process maps were formed, operational improvements were implemented. The results show that a process-oriented organization can develop its …
Implementation of Business Process Reengineering (BPR): …
Findings: The BPR process has resulted in radical changes to the official trip system at the university, namely from a mixed system of manual/offline & online to completely online, from a …
Mortgage Loan Origination Business Process Management …
Results of this pilot project provided insight into variations in the loan processing process between branches that enabled a second round of major process improvements the following year. …
CASE STUDY A global leader in business process …
Nov 14, 2022 · The global leader in business process management combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back …
Green business process management for business …
Combining literature from business sustainability and Green BPM, our study conceptualizes a Green BPM maturity model and, through multiple case study research, uses it to assess the …
Reengineering and Automation of Business Processes: A …
Abstract: The acceleration evolution in the business world makes the traditional business process that focuses on the success of each department individually, ignoring the organization vision …
4 The Business Process Reengineering Project: A …
It is rather difficult to relate a successful case study after months spent in the fore front, initially nurturing an idea then a project and eventually de- veloping a new way of doing and being in …
Simulation and Optimisation of Business Process …
IT company business processes were developed using scenario modelling and simulation techniques. Conclusion: Based on these models, a predictive evaluation of management …
Business Process Analysis with Business Process …
Based on the description, it is possible in this research to model the business process running in the University's Integrated Registration Management System to generate recommendations for...
Building a Business Case for BPM – a Fast Path to Real …
This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects – with the objective being to help accelerate …
A Business Process Methodology to investigate organization …
In this paper we apply a methodology called BP-M* (Business Process Methodology*) [6] to an Emer-gency Department (ED) of a public hospital1. A fea-ture of BP-M* concerns the use of …