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| business process automation case study: Trial Court Performance Standards , 1993 |
| business process automation case study: Experiences of Test Automation Dorothy Graham, Mark Fewster, 2012 In this work, over 40 pioneering implementers share their experiences and best practices in 28 case studies. Drawing on their insights, you can avoid the pitfalls associated with test automation, and achieve powerful results on every metric you care about: quality, cost, time to market, usability, and value. |
| business process automation case study: Business Process Management Cases Vol. 2 Jan vom Brocke, Jan Mendling, Michael Rosemann, 2021-09-05 This book is a sequel and extension to the book “Business Process Management Cases, published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes. This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The Billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive. Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment. Martin Petry, Hilti CIO This is the first book to present the BPM Billboard – A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective. Gero Decker, Signavio CEO |
| business process automation case study: Business Process Management Cases Jan vom Brocke, Jan Mendling, 2017-08-10 This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners. |
| business process automation case study: INTELLIGENT AUTOMATION PASCAL. BARKIN BORNET (IAN. WIRTZ, JOCHEN.), 2020 |
| business process automation case study: BUSINESS PROCESS AUTOMATION SANJAY MOHAPATRA, 2009-01-01 This book discusses the major trends in Business Process Automation (BPA) and explains how BPA technologies and tools are applied in practice. It introduces the students to the concepts of BPA and describes the need for automation in business process management. The book illustrates live examples of different functions of an enterprise where automation has been successfully implemented to reap business benefits. It elaborates the applications of BPA in various sectors such as HR and payroll, marketing, e-governance, knowledge management and banking. The text also discusses in detail the role of Chief Information Officer (CIO) as a change agent for designing and implementing automation initiatives. Return-on-Investment (ROI) calculations have been shown as a business case for automating business processes. Evaluation criteria for deciding which software package to be implemented have been thoroughly explained. Key Features : Provides case studies at the end of all chapters to help the students for easy understanding of the concepts discussed. Includes chapter-end questions to test students’ comprehension of the subject. Presents a glossary of technical terms. The book is designed for the postgraduate students of management. It would be useful for the professionals and practitioners for implementation of process automation in organizations as well. |
| business process automation case study: Business Process Reengineering Sanjay Mohapatra, 2012-12-16 Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design. |
| business process automation case study: Human-System Integration in the System Development Process National Research Council, Division of Behavioral and Social Sciences and Education, Committee on Human Factors, Committee on Human-System Design Support for Changing Technology, 2007-06-15 In April 1991 BusinessWeek ran a cover story entitled, I Can't Work This ?#!!@ Thing, about the difficulties many people have with consumer products, such as cell phones and VCRs. More than 15 years later, the situation is much the same-but at a very different level of scale. The disconnect between people and technology has had society-wide consequences in the large-scale system accidents from major human error, such as those at Three Mile Island and in Chernobyl. To prevent both the individually annoying and nationally significant consequences, human capabilities and needs must be considered early and throughout system design and development. One challenge for such consideration has been providing the background and data needed for the seamless integration of humans into the design process from various perspectives: human factors engineering, manpower, personnel, training, safety and health, and, in the military, habitability and survivability. This collection of development activities has come to be called human-system integration (HSI). Human-System Integration in the System Development Process reviews in detail more than 20 categories of HSI methods to provide invaluable guidance and information for system designers and developers. |
| business process automation case study: Fundamentals of Business Process Management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers, 2018-03-23 This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. |
| business process automation case study: Business Process Automation August-Wilhelm Scheer, Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer, 2012-11-07 Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new business process automation technologies, based on concepts like web services, EAI, workflow, enterprise service architectures, and automation engines. Business process automation becomes a key enabler for business process excellence. This book explains major trends in business process automation and shows how new technologies and solutions are applied in practice. It outlines how process automation becomes an element of an overall process lifecycle management approach, structured on the basis of the ARIS House of business excellence and implemented through software tools like the ARIS toolset. |
| business process automation case study: Business Process Change Paul Harmon, 2014-04-26 Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented |
| business process automation case study: The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI Bhaskar Ghosh, Rajendra Prasad, Gayathri Pallail, 2021-12-07 From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results. |
| business process automation case study: Analyzing Qualitative Data with MAXQDA Udo Kuckartz, Stefan Rädiker, 2019-05-31 This book presents strategies for analyzing qualitative and mixed methods data with MAXQDA software, and provides guidance on implementing a variety of research methods and approaches, e.g. grounded theory, discourse analysis and qualitative content analysis, using the software. In addition, it explains specific topics, such as transcription, building a coding frame, visualization, analysis of videos, concept maps, group comparisons and the creation of literature reviews. The book is intended for masters and PhD students as well as researchers and practitioners dealing with qualitative data in various disciplines, including the educational and social sciences, psychology, public health, business or economics. |
| business process automation case study: Cases on Information Technology and Business Process Reengineering Khosrow-Pour, Mehdi, 2006-04-30 This book presents a wide range of issues and challenges related to business process reengineering technologies and systems through the use of case studies--Provided by publisher. |
| business process automation case study: The Digital Transformation of Logistics Mac Sullivan, Johannes Kern, 2021-03-30 The digital transformation is in full swing and fundamentally changes how we live, work, and communicate with each other. From retail to finance, many industries see an inflow of new technologies, disruption through innovative platform business models, and employees struggling to cope with the significant shifts occurring. This Fourth Industrial Revolution is predicted to also transform Logistics and Supply Chain Management, with delivery systems becoming automated, smart networks created everywhere, and data being collected and analyzed universally. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides a holistic overview of this vital subject clouded by buzz, hype, and misinformation. The book is divided into three themed-sections: Technologies such as self-driving cars or virtual reality are not only electrifying science fiction lovers anymore, but are also increasingly presented as cure-all remedies to supply chain challenges. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, the authors peel back the layers of excitement that have grown around new technologies such as the Internet of Things (IoT), 3D printing, Robotic Process Automation (RPA), Blockchain or Cloud computing, and show use cases that give a glimpse about the fascinating future we can expect. Platforms that allow businesses to centrally acquire and manage their logistics services disrupt an industry that has been relationship-based for centuries. The authors discuss smart contracts, which are one of the most exciting applications of Blockchain, Software as a Service (SaaS) offerings for freight procurement, where numerous data sources can be integrated and decision-making processes automated, and marine terminal operating systems as an integral node for shipments. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, insights are shared into the cold chain industry where companies respond to increasing quality demands, and how European governments are innovatively responding to challenges of cross-border eCommerce. People are a vital element of the digital transformation and must be on board to drive change. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution explains how executives can create sustainable impact and how competencies can be managed in the digital age - especially for sales executives who require urgent upskilling to remain relevant. Best practices are shared for organizational culture change, drawing on studies among senior leaders from the US, Singapore, Thailand, and Australia, and for managing strategic alliances with logistics service providers to offset risks and create cross-functional, cross-company transparency. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides realistic insights, a ready-to-use knowledge base, and a working vocabulary about current activities and emerging trends of the Logistics industry. Intended readers are supply chain professionals working for manufacturing, trading, and freight forwarding companies as well as students and all interested parties. |
| business process automation case study: Service Automation Leslie Willcocks, Mary Cecelia Lacity, 2016-02 The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique. |
| business process automation case study: The Robotic Process Automation Handbook Tom Taulli, 2020-02-28 While Robotic Process Automation (RPA) has been around for about 20 years, it has hit an inflection point because of the convergence of cloud computing, big data and AI. This book shows you how to leverage RPA effectively in your company to automate repetitive and rules-based processes, such as scheduling, inputting/transferring data, cut and paste, filling out forms, and search. Using practical aspects of implementing the technology (based on case studies and industry best practices), you’ll see how companies have been able to realize substantial ROI (Return On Investment) with their implementations, such as by lessening the need for hiring or outsourcing. By understanding the core concepts of RPA, you’ll also see that the technology significantly increases compliance – leading to fewer issues with regulations – and minimizes costly errors. RPA software revenues have recently soared by over 60 percent, which is the fastest ramp in the tech industry, and they are expected to exceed $1 billion by the end of 2019. It is generally seamless with legacy IT environments, making it easier for companies to pursue a strategy of digital transformation and can even be a gateway to AI. The Robotic Process Automation Handbook puts everything you need to know into one place to be a part of this wave. What You'll Learn Develop the right strategy and planDeal with resistance and fears from employeesTake an in-depth look at the leading RPA systems, including where they are most effective, the risks and the costsEvaluate an RPA system Who This Book Is For IT specialists and managers at mid-to-large companies |
| business process automation case study: Robotic Process Automation Richard Murdoch, 2018-05-30 Robotics & Cognitive technology is changing the world around you Robotic Process Automation (RPA) is an exciting field that is revolutionizing the way tasks are done. Algorithms are taking over the jobs done by individuals in various markets. RPA is perfect for eliminating redundant, repetitive tasks that are holding you back from working on things that really require your attention. We are on the cusp of a revolution that is going to eliminate a lot of jobs. Rather than wait for your own job to get automated or redundant, we recommend joining the automation revolution and obtaining the skills that will enable further automation. Rise of the RobotsThis is the perfect book for you if you are looking to become an automation consultant - a field that is poised to grow dramatically in the next few years with mass unemployment becoming an increasingly probable reality. Getting into automation by specializing in RPA is an option for people who are programmers as well as non-programmers due to their intuitive design & no-code developer environments. This fascinating book features quick-start advice on how to get going with this powerful technology. We will be looking at deployment strategies, platform selection guidance, RPA project management, programming techniques and automation scenarios across a variety of different applications like Windows, Microsoft Excel, Databases, SAP, etc. Richard provides an overview of multiple, highly rated RPA platforms including Blue Prism, UiPath, Automation Anywhere, Softomotive Winautomation, etc. He also looks at the future of automation and how cognitive technologies, Machine Learning & Artificial Intelligence are expected to dramatically enhance the speed and efficiency of business in the machine age. RPA is being successfully applied to e-commerce, back-office processes, banks, financial service companies, Business Process Outsourcing, etc. Contents include: The evolution of automation technology How RPA is transforming enterprises Overview of RPA Platforms Robot Security RPA Use Cases A must-read for entrepreneurs looking to cut costs at their startup, programmers who want to stay relevant in a fast-changing world of automation, students or anyone looking to transform their careers, lives and the world around them. |
| business process automation case study: Business Process Management Design Guide: Using IBM Business Process Manager Dr. Ali Arsanjani, Nakul Bharade, Magnus Borgenstrand, Philipp Schume, J. Keith Wood, Vyacheslav Zheltonogov, IBM Redbooks, 2015-04-27 IBM® Business Process Manager (IBM BPM) is a comprehensive business process management (BPM) suite that provides visibility and management of your business processes. IBM BPM supports the whole BPM lifecycle approach: Discover and document Plan Implement Deploy Manage Optimize Process owners and business owners can use this solution to engage directly in the improvement of their business processes. IBM BPM excels in integrating role-based process design, and provides a social BPM experience. It enables asset sharing and creating versions through its Process Center. The Process Center acts as a unified repository, making it possible to manage changes to the business processes with confidence. IBM BPM supports a wide range of standards for process modeling and exchange. Built-in analytics and search capabilities help to further improve and optimize the business processes. This IBM Redbooks® publication provides valuable information for project teams and business people that are involved in projects using IBM BPM. It describes the important design decisions that you face as a team. These decisions invariably have an effect on the success of your project. These decisions range from the more business-centric decisions, such as which should be your first process, to the more technical decisions, such as solution analysis and architectural considerations. |
| business process automation case study: Business Process Management Andrea Marrella, |
| business process automation case study: Overview of Industrial Process Automation K.L.S. Sharma, 2016-10-25 Overview of Industrial Process Automation, Second Edition, introduces the basics of philosophy, technology, terminology, and practices of modern automation systems through the presentation of updated examples, illustrations, case studies, and images. This updated edition adds new developments in the automation domain, and its reorganization of chapters and appendixes provides better continuity and seamless knowledge transfer. Manufacturing and chemical engineers involved in factory and process automation, and students studying industrial automation will find this book to be a great, comprehensive resource for further explanation and study. - Presents a ready made reference that introduces all aspects of automation technology in a single place with day-to-day examples - Provides a basic platform for the understanding of industry literature on automation products, systems, and solutions - Contains a guided tour of the subject without the requirement of any previous knowledge on automation - Includes new topics, such as factory and process automation, IT/OT Integration, ISA 95, Industry 4.0, IoT, etc., along with safety systems in process plants and machines |
| business process automation case study: Business Process Management John Jeston, 2022-05-23 Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes. New and revised content on sustainable processes in BPM. Expanded material on process automation and new technologies, including AI. New and revised international case studies and practical examples. A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer. The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter. |
| business process automation case study: Business Process Management: Blockchain and Robotic Process Automation Forum Aleksandre Asatiani, José María García, Nina Helander, Andrés Jiménez-Ramírez, Agnes Koschmider, Jan Mendling, Giovanni Meroni, Hajo A. Reijers, 2020-09-02 This book constitutes the proceedings of the Blockchain and Robotic Process Automation (RPA) Forum which was held as part of the 18th International Conference on Business Process Management, BPM 2020. The conference was planned to take place in Seville, Spain, in September 2020. Due to the COVID-19 pandemic the conference took place virtually. The Blockchain Forum and the RPA Forum have in common that they are centered around an emerging and exciting technology. The blockchain is a sophisticated distributed ledger technology, while RPA software allows for mimicking human, repetitive actions. Each of these have the potential to fundamentally change how business processes are being orchestrated and executed in practice. The BPM community has embraced these technologies as objects of analysis, design, development, and evaluation. The 14 full plus one short paper presented in this volume were carefully reviewed and selected from a total of 28 submissions. |
| business process automation case study: Robotic Process Automation Christian Czarnecki, Peter Fettke, 2021-05-10 This book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies. |
| business process automation case study: Managing Customer Experiences in an Omnichannel World Taşkın Dirsehan, 2020-11-26 Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience. |
| business process automation case study: Agent-Oriented Methodologies Henderson-Sellers, Brian, Giorgini, Paolo, 2005-04-30 The book presents, analyzes and compares the most significant methodological approaches currently available for the creation of agent-oriented software systems--Provided by publisher. |
| business process automation case study: Proceedings of the International Conference on Global Innovation and Trends in Economics and Business (ICOBIS 2022) Sanchita Saha, Dien Noviany Rahmatika, Ying Li, Khin Sandar Kyaw, Dewi Indriasih, Arif Zainudin, Achmad Nurmandi, Yanti Puji Astutie, Joko Mariyono, Purwo Susongko, Yuni Arfiani, 2023-02-10 This is an open access book.The conferences aims to support research and development in the field of Global Innovation and Trends in Economics and Business. Another purpose is to improve scientific information exchange among researchers, developers, students, and practitioners. Every year, the conference will be organised to provide an excellent platform for individuals to discuss their perspectives and experiences in the fields of Global Innovation and Trends in Economics and Business, as well as related fields. |
| business process automation case study: Research Challenges in Information Science Samira Cherfi, Anna Perini, Selmin Nurcan, 2021-05-07 This book constitutes the proceedings of the 15th International Conference on Research Challenges in Information Sciences, RCIS 2021, which was planned to take place in Limassol, Cyprus, but had to change to an online event due to the COVID-19 pandemic. The conference took place virtually during May 11-14, 2021. It focused on the special theme Information Science and Global Crisis. The scope of RCIS is summarized by the thematic areas of information systems and their engineering; user-oriented approaches; data and information management; business process management; domain-specific information systems engineering; data science; information infrastructures, and reflective research and practice. The 29 full papers and 6 work-in-progress papers presented in this volume were carefully reviewed and selected from 99 submissions. They were organized in topical sections named: Business and Industrial Processes, Information Security and Risk Management, Data and Information Management, Domain-specific Information Systems Engineering, User-Centered Approaches, Data Science and Decision Support, and Information Systems and Their Engineering. The volume also contains 13 poster and demo papers, and 4 doctoral consortium papers. In addition, two-page summaries of tutorials and research project papers can be found in the back matter. |
| business process automation case study: Research Vishwa Dr. Sachin S. Bhosale & Dr. (Mrs.) Vijaya S. Bhosale, 2022-05-24 Cloud computing, a quick propelling strategy in IT has passed on new change and prospects to the field of data innovation just as training. Training has a basic impact in the financial improvement of a country. Distributed computing is a unimaginable choice for instructive establishments, which are especially confronting lack of reserves. |
| business process automation case study: Service Automation in the Public Sector Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson, 2022-03-14 This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations. |
| business process automation case study: Business Process Management: Blockchain, Robotic Process Automation and Educators Forum Julius Köpke, Orlenys López-Pintado, Ralf Plattfaut, Jana-Rebecca Rehse, Katarzyna Gdowska, Fernanda Gonzalez-Lopez, Jorge Munoz-Gama, Koen Smit, Jan Martijn E. M. van der Werf, 2023-09-04 This book constitutes the proceedings of the BPM Forum held at the 21st International Conference on Business Process Management, BPM 2023, which took place in Utrecht, The Netherlands, in September 2023. The Blockchain Forum provided a platform for exploring and discussing innovative ideas on the intersection of BPM and blockchain technology. The RPA Forum focused on the use of the Robotic Process Automation (RPA) in the field of Business Process Management. The Educators Forum brought together educators within the BPM community for sharing resources to improve the practice of teaching BPM-related topics. The 18 full papers included in this volume were carefully reviewed and selected from a total of 39 submissions. |
| business process automation case study: Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum Andrea Marrella, Raimundas Matulevičius, Renata Gabryelczyk, Bernhard Axmann, Vesna Bosilj Vukšić, Walid Gaaloul, Mojca Indihar Štemberger, Andrea Kő, Qinghua Lu, 2022-09-06 This book constitutes the proceedings of the Blockchain, Robotic Process Management (RPA), and Central and Eastern Europe (CEE) Forum which were held as part of the 20th International Conference on Business Process Management, BPM 2022, which took place in Münster, Germany, during September 11-15, 2022. The Blockchain Forum is dealing with techniques for and applications of blockchains, distributed ledger technologies, and related topics. The RPA Forum brings together researchers from various communities to discuss challenges, opportunities, and new ideas related to robotic process automation and its application to business processes in private and public sectors. The CEE Forum provides a discussion platform for BPM academics from Central and Eastern Europe to disseminate their research, compare results and share experiences. The 20 papers presented in this volume were carefully reviewed and selected from a total of 40 submissions. |
| business process automation case study: Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum Claudio Di Ciccio, |
| business process automation case study: Electronic Government and the Information Systems Perspective Andrea Kö, |
| business process automation case study: Modern Business Process Automation Arthur H. M. ter Hofstede, Wil M. P. van der Aalst, Michael Adams, Nick Russell, 2009-11-18 The ?eld of Business Process Management (BPM) is marred by a seemingly e- less sequence of (proposed) industry standards. Contrary to other ?elds (e.g., civil or electronic engineering), these standards are not the result of a widely supported consolidationofwell-understoodandwell-establishedconceptsandpractices.Inthe BPM domain, it is frequently the case that BPM vendors opportunistically become involved in the creation of proposed standards to exert or maintain their in?uence and interests in the ?eld. Despite the initial fervor associated with such standardi- tion activities, it is no less frequent that vendors either choose to drop their support for standards that they earlier championed on an opportunistic basis or elect only to partially support them in their commercial offerings. Moreover, the results of the standardization processes themselves are a concern. BPM standards tend to deal with complex concepts, yet they are never properly de?ned and all-too-often not informed by established research. The result is a plethoraof languagesand tools, with no consensuson conceptsand their implem- tation. They also fail to provide clear direction in the way in which BPM standards should evolve. One can also observe a dichotomy between the “business” side of BPM and its “technical” side. While it is clear that the application of BPM will fail if not placed in a proper business context, it is equally clear that its application will go nowhere if it remains merely a motivational exercise with schemas of business processes hanging on the wall gathering dust. |
| business process automation case study: Security and Privacy-Preserving Techniques in Wireless Robotics Amit Kumar Tyagi, Ajith Abraham, A. Kaklauskas, N. Sreenath, Gillala Rekha, Shaveta Malik, 2022-08-17 The wide gap between the existing security solutions and the actual practical deployment in smart manufacturing, smart home, and remote environments (with respect to wireless robotics) is one of the major reasons why we require novel strategies, mechanisms, architectures, and frameworks. Furthermore, it is also important to access and understand the different level of vulnerabilities and attack vectors in Wireless Sensor Network (WSN) and Wireless Robotics. This book includes an in-depth explanation of a secure and dependable Wireless Robotics (WR) architecture, to ensure confidentiality, authenticity, and availability. Features Blockchain technology for securing data at end/server side Emerging technologies/networking, like Cloud, Edge, Fog, etc., for communicating and storing data (securely). Various open issues, challenges faced in this era towards wireless robotics, including several future research directions for the future. Several real world’s case studies are included Chapters on ethical concerns and privacy laws, i.e., laws for service providers Security and privacy challenges in wireless sensor networks and wireless robotics The book is especially useful for academic researchers, undergraduate students, postgraduate students, and industry researchers and professionals. |
| business process automation case study: Computational Science and Its Applications – ICCSA 2023 Osvaldo Gervasi, Beniamino Murgante, David Taniar, Bernady O. Apduhan, Ana Cristina Braga, Chiara Garau, Anastasia Stratigea, 2023-06-29 The two-volume set LNCS 13956 and 13957 constitutes the refereed proceedings of the 23rd International Conference on Computational Science and Its Applications, ICCSA 2023, held at Lesvos Island, Greece, during July 3–6, 2023. The 67 full papers and 13 short papers and 6 PHD showcase papers included in this volume were carefully reviewed and selected from a total of 283 submissions. The contributions are grouped in topics which deal with General Track 1: Computational Methods, Algorithms and Scientific Applications; General Track 2: High Performance Computing and Networks; General Track 3: Geometric Modeling, Graphics and Visualization; General Track 4: Advanced and Emerging Applications; General Track 5: Information Systems and Technologies; General Track 6: Urban and Regional Planning; and PHD Showcase Papers. |
| business process automation case study: Enterprise, Business-Process and Information Systems Modeling Selmin Nurcan, Henderik A. Proper, Pnina Soffer, John Krogstie, Rainer Schmidt, Terry Halpin, Ilia Bider, 2013-06-20 This book contains the refereed proceedings of the 14th International Conference on Business Process Modeling, Development and Support (BPMDS 2013) and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2013), held together with the 25th International Conference on Advanced Information Systems Engineering (CAiSE 2013) in Valencia, Spain, in June 2013. The 15 full papers, two experience reports, and three idea papers accepted for BPMDS were selected from 54 submissions and cover a wide spectrum of issues related to business process development, modeling, and support. They are grouped into sections on innovative representations for knowledge-intensive processes; business process management in practice; analysis of business process models; model-based business process analysis; flexible business process management; improvement and change patterns; and process model repositories . The 10 full and 2 short papers accepted for EMMSAD were chosen from 27 submissions and focus on exploring, evaluating, and enhancing current information modeling methods and methodologies. They are grouped in sections on advanced modelling; capturing design knowledge; method engineering; modelling process; specialized modelling; and modelling experiences. |
| business process automation case study: Business Process Management: Blockchain and Central and Eastern Europe Forum Claudio Di Ciccio, Renata Gabryelczyk, Luciano García-Bañuelos, Tomislav Hernaus, Rick Hull, Mojca Indihar Štemberger, Andrea Kő, Mark Staples, 2019-08-26 This book constitutes the contributions presented at the Blockchain Forum and the Central and Eastern Europe Forum (CEE Forum) held at the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019. The Blockchain Forum deals with the use of blockchain for collaborative information systems. Conceptual, technical and application-oriented contributions are pursued within the scope of this theme. The Blockchain Forum received a total of 31 submissions; 10 full and 1 short paper were accepted for publication in this book. The objective of the CEE Forum is to foster discussion for BPM academics from Central and Eastern Europe to disseminate their research, compare results and share experiences. For the CEE Forum 16 submissions were received and 6 full and 2 short papers were accepted for publication. The book also contains one invited talk in full-paper length and 6 poster papers from the CEE Forum. |
| business process automation case study: Robotic Process Automation Romil Rawat, Rajesh Kumar Chakrawarti, Sanjaya Kumar Sarangi, Rahul Choudhary, Anand Singh Gadwal, Vivek Bhardwaj, 2023-09-13 ROBOTIC PROCESS AUTOMATION Presenting the latest technologies and practices in this ever-changing field, this groundbreaking new volume covers the theoretical challenges and practical solutions for using robotics across a variety of industries, encompassing many disciplines, including mathematics, computer science, electrical engineering, information technology, mechatronics, electronics, bioengineering, and command and software engineering. Robotics is the study of creating devices that can take the place of people and mimic their behaviors. Mechanical engineering, electrical engineering, information engineering, mechatronics, electronics, bioengineering, computer engineering, control engineering, software engineering, mathematics, and other subjects are all included in robotics. Robots can be employed in a variety of scenarios and for a variety of objectives, but many are now being used in hazardous areas (such as radioactive material inspection, bomb detection, and deactivation), manufacturing operations, or in conditions where humans are unable to live (e.g. in space, underwater, in high heat, and clean up and containment of hazardous materials and radiation). Walking, lifting, speaking, cognition, and any other human activity are all attempted by robots. Many of today’s robots are influenced by nature, making bio-inspired robotics a growing area. Defusing explosives, seeking survivors in unstable ruins, and investigating mines and shipwrecks are just a few of the activities that robots are designed to undertake. This groundbreaking new volume presents a Robotic Process Automation (RPA) software technique that makes it simple to create, deploy, and manage software robots that mimic human movements while dealing with digital systems and software. Software robots can interpret what’s on a screen, type the correct keystrokes, traverse systems, locate and extract data, and do a wide variety of predetermined operations, much like people. Software robots can do it quicker and more reliably than humans, without having to stand up and stretch or take a coffee break. |
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