| business process automation ai: INTELLIGENT AUTOMATION PASCAL. BARKIN BORNET (IAN. WIRTZ, JOCHEN.), 2020 |
| business process automation ai: Hyperautomation Matt Calkins, Neil Ward-Dutton, George Westerman, Lakshmi N, Sidney Fernandes, Alice Wei, Chris Skinner, Isaac Sacolick, John Rymer, Lisa Heneghan, Darren Blake, Rob Galbraith, Ron Tolido, Michael Beckley, 2020-11-20 HYPERAUTOMATION is a collection of expert essays on low-code development and the future of business process automation. In each chapter, an academic, analyst, implementer, or end-user examines different aspects of low-code and automation in the enterprise, clarifying both value and barriers through personal experiences and insights. With contributions from: Dr. George Westerman, MIT - Neil Ward-Dutton, IDC - Lakshmi N, Tata Consultancy Services - Sidney Fernandes & Alice Wei, University of South Florida - Lisa Heneghan, KPMG - Chris Skinner, FinTech expert - John R. Rymer, Forrester (Emeritus) - Isaac Sacolick, StarCIO - Darren Blake, Bexley Neighbourhood Care - Rob Galbraith, InsureTech expert - Ron Tolido, Capgemini - Michael Beckley, Appian All proceeds from the sale of this book will be donated to Black Girls Code, an organization providing young girls of color opportunities to learn in-demand skills in technology and computer programming. |
| business process automation ai: Handbook of Artificial Intelligence and Robotic Process Automation Al Naqvi, J. Mark Munoz, 2020-11-27 President Putin’s explicit declaration that the country that makes progress in artificial intelligence will rule the world has launched a new race for dominance. In this era of cognitive competition and total automation, every country understands that it must rapidly adopt AI or go bust. To stay competitive a country must have a strategy. But how should a government proceed? What areas it must focus on? Where should it even start? This book provides answers to these important, yet pertinent, questions and more. Presenting the viewpoints of global experts and thought leaders on key issues relating to AI and government policies, this book directs us to the future. |
| business process automation ai: Data-Driven HR Bernard Marr, 2018-04-03 FINALIST: Business Book Awards 2019 - HR and Management Category Traditionally seen as a purely people function unconcerned with numbers, HR is now uniquely placed to use company data to drive performance, both of the people in the organization and the organization as a whole. Data-Driven HR is a practical guide which enables HR professionals to leverage the value of the vast amount of data available at their fingertips. Covering how to identify the most useful sources of data, collect information in a transparent way that is in line with data protection requirements and turn this data into tangible insights, this book marks a turning point for the HR profession. Covering all the key elements of HR including recruitment, employee engagement, performance management, wellbeing and training, Data-Driven HR examines the ways data can contribute to organizational success by, among other things, optimizing processes, driving performance and improving HR decision making. Packed with case studies and real-life examples, this is essential reading for all HR professionals looking to make a measurable difference in their organizations. |
| business process automation ai: Robotic Process Automation Christian Czarnecki, Peter Fettke, 2021-05-10 This book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies. |
| business process automation ai: Artificial Intelligence Harvard Business Review, 2019 Companies that don't use AI to their advantage will soon be left behind. Artificial intelligence and machine learning will drive a massive reshaping of the economy and society. What should you and your company be doing right now to ensure that your business is poised for success? These articles by AI experts and consultants will help you understand today's essential thinking on what AI is capable of now, how to adopt it in your organization, and how the technology is likely to evolve in the near future. Artificial Intelligence: The Insights You Need from Harvard Business Review will help you spearhead important conversations, get going on the right AI initiatives for your company, and capitalize on the opportunity of the machine intelligence revolution. Catch up on current topics and deepen your understanding of them with the Insights You Need series from Harvard Business Review. Featuring some of HBR's best and most recent thinking, Insights You Need titles are both a primer on today's most pressing issues and an extension of the conversation, with interesting research, interviews, case studies, and practical ideas to help you explore how a particular issue will impact your company and what it will mean for you and your business. |
| business process automation ai: Business Trends in Practice Bernard Marr, 2021-11-15 WINNER OF THE BUSINESS BOOK OF THE YEAR AWARD 2022! Stay one step ahead of the competition with this expert review of the most impactful and disruptive business trends coming down the pike Far from slowing down, change and transformation in business seems to come only at a more and more furious rate. The last ten years alone have seen the introduction of groundbreaking new trends that pose new opportunities and challenges for leaders in all industries. In Business Trends in Practice: The 25+ Trends That Are Redefining Organizations, best-selling business author and strategist Bernard Marr breaks down the social and technological forces underlying these rapidly advancing changes and the impact of those changes on key industries. Critical consumer trends just emerging today—or poised to emerge tomorrow—are discussed, as are strategies for rethinking your organisation’s product and service delivery. The book also explores: Crucial business operations trends that are changing the way companies conduct themselves in the 21st century The practical insights and takeaways you can glean from technological and social innovation when you cut through the hype Disruptive new technologies, including AI, robotic and business process automation, remote work, as well as social and environmental sustainability trends Business Trends in Practice: The 25+ Trends That Are Redefining Organizations is a must-read resource for executives, business leaders and managers, and business development and innovation leads trying to get – and stay – on top of changes and disruptions that are right around the corner. |
| business process automation ai: AI-Powered Automation: Revolutionizing Business Processes LucieArt, 2024-08-29 AI-Powered Automation: Revolutionizing Business Processes is your essential guide to transforming your business operations with cutting-edge artificial intelligence technologies. This comprehensive book delves into how AI can automate and optimize your business processes, driving efficiency and innovation across various functions. Discover how AI can enhance productivity, reduce costs, and improve accuracy through practical applications and real-world examples. From understanding the fundamentals of AI and automation to implementing these technologies in your business, this guide offers actionable insights for business leaders, managers, and technology enthusiasts. Explore key topics such as AI-driven decision-making, robotic process automation, and industry-specific applications. Learn about the latest trends, tools, and technologies that can revolutionize your business operations and position you ahead of the competition. Whether you're looking to streamline operations, improve customer experience, or leverage data for strategic advantage, this book provides the knowledge and tools needed to harness the power of AI. Start your journey towards a more efficient and innovative business today with AI-Powered Automation. |
| business process automation ai: The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI Bhaskar Ghosh, Rajendra Prasad, Gayathri Pallail, 2021-12-07 From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results. |
| business process automation ai: Intelligent Automation Marie Myers, Carol Brace, Lila Carden, 2023-11-13 Since prehistoric times, humans have invented ways to simplify daily activities to improve productivity. The most recent milestone in this journey is robotic process automation (RPA), helping to build software robots that can be leveraged to automate mundane and repetitive tasks that can be labor-intensive and prone to errors. In recent years, RPA has been integrated with emerging artificial intelligence (AI) and machine learning (ML) technologies to create what is referred to as intelligent automation (IA), emulating human actions and decision-making abilities. This book addresses the critical questions about the rise, usage, and future of IA practices. This book is structured by general personas considered as its primary target audience, ranging from: Early-stage practitioners seeking to learn effective management of IA programs Established IA practitioners seeking to drive maturity and scale Business leaders seeking to understand how to drive business value using IA Practitioners or academicians seeking to collaborate This book is strongly recommended for practitioners seeking to plan, implement, and scale IA practices in their organization and for researchers and students who intend to study strategy, implementation, and management of IA practice to accelerate the digital transformation agenda. |
| business process automation ai: AI for Small Business Process Automation Minghai Zheng, 2023-05-30 1. Unlock the power of AI for your small business! AI for Small Business Process Automation will teach you innovative techniques and strategies for streamlining workflows. #AIforSmallBusiness #ProcessAutomation 2. Don't let inefficient workflows slow down your small business. Learn how to leverage AI for process automation with this essential book! #SmallBusiness #AI #WorkflowAutomation 3. Want to take your small business to the next level? Start by automating your processes with the help of AI! AI for Small Business Process Automation has got you covered. #BusinessAutomation #AIforSmallBusiness 4. Are you a small business owner looking for ways to improve efficiency and cut costs? Look no further than AI for Small Business Process Automation! #SmallBiz #ProcessEfficiency #CostSavings 5. Streamline your small business operations and get a competitive edge with the latest AI techniques and strategies. This book has everything you need to know about process automation! #CompetitiveEdge #WorkflowEfficiency #AI Small businesses face a range of challenges as they seek to streamline their workflows and operations. Complex, time-consuming processes can eat into a small business's time, resources, and budget, limiting growth and profitability. Fortunately, advances in Artificial Intelligence (AI) are making it easier for small business owners to automate repetitive and manual tasks, reduce errors, and improve efficiency. This book, 'AI for Small Business Process Automation: Techniques and Strategies for More Efficient Workflows', is a comprehensive guide that outlines the key tools, techniques, and strategies that small businesses can use to implement AI in their workflows. Whether you're a startup or an established small business, this book offers practical insights and step-by-step guidance on how to harness the power of AI to optimize your operations and grow your business. Throughout this book, you will learn the basics of AI and Machine Learning (ML), explore various use cases for AI implementation, discover best practices for data preparation and governance, and gain insights into how to choose the right AI tools and platforms for your needs and budget. You will also learn about the importance of human oversight to ensure ethical and effective AI deployment and how to monitor and evaluate the effectiveness of AI implementation. At the end of this book, you will have a clear understanding of how small businesses can leverage AI techniques and strategies for more efficient workflows and process automation. With the knowledge and insights provided in this book, you can optimize your operations, reduce costs, and drive growth. Whether you're looking to automate customer service, marketing, finance, or operations, this book provides the guidance you need to get started on your AI journey. MingHai Zheng is a writer based in Wuhan, China, who focuses on writing articles about workplace and management topics. He has written hundreds of articles on these topics and is dedicated to sharing his insights and experiences with others who are interested in improving their careers and their businesses. |
| business process automation ai: Intelligent Automation Simplified DEBANJANA DASGUPTA, 2021-11-02 A guide to understand the potential of Intelligent Automation across businesses and enterprises. KEY FEATURES ● A comprehensive discussion of key concepts, techniques, and key elements of intelligent automation. ● Expert coverage on combining various technologies, including RPA, AI, Blockchain, and IoT. ● Includes case studies and use cases for successful automation applications. ● Precise guidance on how to scale automation in enterprises. DESCRIPTION 'Intelligent Automation Simplified' guides tech professionals to take a much more simplified and sophisticated step towards developing intelligent automation. This book will explain the basic concepts of smart automation and how to put it into practice for a company. This book explores each stage of automation design and explains how these automation fragments can be brought together in the end-to-end automation of workflow. This book discusses numerous examples and scenarios that will help relate and understand how technology can be used in real life to solve business problems. This book provides a lot of information and insights and helps readers grasp the methodology used to develop an automation solution correctly. With detailed illustrations and real use-cases, you will be able to easily create smart automation solutions and practice how to modify them. Towards the end, the book describes how smart automation expands in a company and discusses the various strategies for large-scale use. The book also highlights the latest trends in intelligent automation and its progress into the future of work. WHAT YOU WILL LEARN ● Learn about the essential and primary components of intelligent automation. ● Investigate the capabilities of RPA and AI in the development of Intelligent Automation solutions. ● Recognize the factors that will help you choose the best processes for automation. ● Learn how to use the framework to create an Intelligent Automation solution. ● Create a blueprint to scale automation in the enterprise. ● Discover the most recent Intelligent Automation trends from industry experts. WHO THIS BOOK IS FOR This book is intended for current and future technical professionals who want to learn about Intelligent Automation, plan, and implement it in an enterprise or consult with clients. Readers should be familiar with the software development workflow and have a basic understanding of advanced technologies such as AI and RPA. TABLE OF CONTENTS 1. Introduction to Intelligent Automation 2. Robotic Process Automation 3. Artificial Intelligence in Automation 4. Other technologies in Automation 5. Intelligent Automation Use cases 6. Enterprise Automation Journey 7. Intelligent Automation – Trends and the future |
| business process automation ai: Robotic Process Automation Projects Nandan Mullakara, Arun Kumar Asokan, 2020-05-26 Learn RPA by building business solutions such as ERP and CRM automation, software robots, and intelligent process automation from scratch Key FeaturesUse popular RPA tools Automation Anywhere A2019 and UiPath, for real-world task automationBuild automation solutions for domains such as System Administration, Finance, HR, Supply Chain, and Customer RelationsExtend your RPA capabilities by implementing Intelligent process automation with APIs and AIBook Description Robotic Process automation helps businesses to automate monotonous tasks that can be performed by machines. This project-based guide will help you progress through easy to more advanced RPA projects. You'll learn the principles of RPA and how to architect solutions to meet the demands of business automation, along with exploring the most popular RPA tools - UiPath and Automation Anywhere. In the first part, you'll learn how to use UiPath by building a simple helpdesk ticket system. You'll then automate CRM systems by integrating Excel data with UiPath. After this, the book will guide you through building an AI-based social media moderator using Google Cloud Vision API. In the second part, you'll learn about Automation Anywhere's latest Cloud RPA platform (A2019) by creating projects such as an automated ERP administration system, an AI bot for order and invoice processing, and an automated emergency notification system for employees. Later, you'll get hands-on with advanced RPA tasks such as invoking APIs, before covering complex concepts such as Artificial Intelligence (AI) and machine learning in automation to take your understanding of RPA to the next level. By the end of the book, you'll have a solid foundation in RPA with experience in building real-world projects. What you will learnExplore RPA principles, techniques, and tools using an example-driven approachUnderstand the basics of UiPath by building a helpdesk ticket generation systemAutomate read and write operations from Excel in a CRM system using UiPathBuild an AI-based social media moderator platform using Google Cloud Vision API with UiPathExplore how to use Automation Anywhere by building a simple sales order processing systemBuild an automated employee emergency reporting system using Automation AnywhereTest your knowledge of building an automated workflow through fun exercisesWho this book is for This RPA book is for enterprise application developers, software developers, business analysts, or any professional who wants to implement RPA across various domains of the business. The book assumes some understanding of enterprise systems. Computer programming experience will also be beneficial. |
| business process automation ai: Artificial Intelligence in Industry 4.0 Alexiei Dingli, Foaad Haddod, Christina Klüver, 2021-02-27 This book is intended to help management and other interested parties such as engineers, to understand the state of the art when it comes to the intersection between AI and Industry 4.0 and get them to realise the huge possibilities which can be unleashed by the intersection of these two fields. We have heard a lot about Industry 4.0, but most of the time, it focuses mainly on automation. In this book, the authors are going a step further by exploring advanced applications of Artificial Intelligence (AI) techniques, ranging from the use of deep learning algorithms in order to make predictions, up to an implementation of a full-blown Digital Triplet system. The scope of the book is to showcase what is currently brewing in the labs with the hope of migrating these technologies towards the factory floors. Chairpersons and CEOs must read these papers if they want to stay at the forefront of the game, ahead of their competition, while also saving huge sums of money in the process. |
| business process automation ai: Introducing SAP Intelligent Robotic Process Automation Dwayne Desylvia, Jonathan Yagos, 2020 With this book, see what SAP Intelligent Robotic Process Automation has to offer! -- |
| business process automation ai: Future Telco Peter Krüssel, 2018-07-23 This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with. It analyzes the crossroads they have reached and the choices that now need to be made – to be a bit pipe or a trendsetter of digitalization. Based on an analysis of the key challenges for telcos, the book derives future market scenarios and puts forward recommendations for how they can successfully position themselves. It proposes a framework based on seven “levers,” which addresses concrete measures in each step of the value chain, ranging from technology, IT and processes, to innovation, marketing and sales issues. The book discusses the current challenges and provides both general recommendations and concrete solutions. Respected experts illustrate innovative strategic and technical trends and provide insights gained in real-life transformation projects. Recent developments in the areas of regulation, product development, competition between over-the-top (OTT) providers and telcos, as well as technical innovations like 5G, SDN/NFV, LEO satellites and MEC are discussed. Accordingly, practitioners, managers and researchers alike will benefit from the book’s wealth of examples and up-to-date insights. |
| business process automation ai: The Intelligence Revolution Bernard Marr, 2020 Harness the transformative power of artificial intelligence and integrate it in your business strategy to deliver intelligent products, services and business processes that put you above the rest. |
| business process automation ai: Hyperautomation in Business and Society Darwish, Dina, 2024-07-17 The demand for efficiency and intelligent decision-making has become paramount, prompting a crucial examination of the limitations of traditional automation. Organizations find themselves at a crossroads, searching for a transformative solution that transcends conventional approaches. Enter the era of Hyperautomation an innovative paradigm that goes beyond simple automation by integrating artificial intelligence, robotic process automation, and advanced techniques such as cognitive computing and data mining. Hyperautomation in Business and Society is a comprehensive exploration of how Hyperautomation addresses the complexities of modern challenges, offering a compelling solution to propel businesses and society into a new era of efficiency and intelligent decision-making. This book sets out to achieve a dual purpose: to enlighten and to guide. Starting with a breakdown of intelligent automation, the book progresses to dissect the latest IA technologies, platforms, and the intricate ways in which it optimizes workflows. Spanning diverse applications across sectors such as logistics, marketing, finance, and customer care, it paints a vivid picture of IA's transformative influence. Notably, it addresses the challenges faced by IA implementation, offering a nuanced exploration of real-world applications and their impact on businesses. Geared towards undergraduate and postgraduate students, researchers, and practitioners, this book is a compass for those navigating the ever-changing landscape of intelligent automation. |
| business process automation ai: The Robotic Process Automation Handbook Tom Taulli, 2020-02-28 While Robotic Process Automation (RPA) has been around for about 20 years, it has hit an inflection point because of the convergence of cloud computing, big data and AI. This book shows you how to leverage RPA effectively in your company to automate repetitive and rules-based processes, such as scheduling, inputting/transferring data, cut and paste, filling out forms, and search. Using practical aspects of implementing the technology (based on case studies and industry best practices), you’ll see how companies have been able to realize substantial ROI (Return On Investment) with their implementations, such as by lessening the need for hiring or outsourcing. By understanding the core concepts of RPA, you’ll also see that the technology significantly increases compliance – leading to fewer issues with regulations – and minimizes costly errors. RPA software revenues have recently soared by over 60 percent, which is the fastest ramp in the tech industry, and they are expected to exceed $1 billion by the end of 2019. It is generally seamless with legacy IT environments, making it easier for companies to pursue a strategy of digital transformation and can even be a gateway to AI. The Robotic Process Automation Handbook puts everything you need to know into one place to be a part of this wave. What You'll Learn Develop the right strategy and planDeal with resistance and fears from employeesTake an in-depth look at the leading RPA systems, including where they are most effective, the risks and the costsEvaluate an RPA system Who This Book Is For IT specialists and managers at mid-to-large companies |
| business process automation ai: The Complete Business Process Handbook Mark Von Rosing, Henrik von Scheel, August-Wilhelm Scheer, 2014-12-06 The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge |
| business process automation ai: Invisible Robots in the Quiet of the Night Craig Le Clair, 2019-06-12 If you watched Super Bowl LIII in 2019, you saw no fewer than 10 commercials featuring robots. They were eating hot dogs at baseball games and crashing down roadways, shiny heads glinting in the sun. But these aren't the robots that will take the most jobs. Software running in obscure data centers that no one will ever see will replace or transform the jobs of cubicle workers, coordinators, and even knowledge workers. This book tells you about them, what jobs they'll take and when, and what we can do about it. Interviews with everyday workers bring the unvarnished reality of advancing automation, with all its ragged edges, to life. An actionable future-of-work model can prepare businesses, governments, and individuals for a rapidly changing workplace. |
| business process automation ai: INTELLIGENT AUTOMATION Pascal Bornet, 2020-10-14 TESTIMONIALS “One of the most important books of our times!” – Bernard Marr “An essential reading for anybody who cares about the future of work” – Arianna Huffington This insightful and practical guidebook is instrumental for success in the Fourth Industrial Revolution” – Klaus Schwab, founder of the World Economic Forum “An insightful exploration of Intelligent Automation” – Dr. Kai-Fu Lee, Author of NYT Bestseller AI Superpowers “This field guide is essential reading” – Gartner “Masterful insight, this book is more relevant than ever” – HFS “This book needed to be written” – Forrester ABOUT THE BOOK This is the first book on Intelligent Automation (IA). Also called Hyperautomation, it is one of the most recent trends in the field of artificial intelligence. IA is a cutting-edge combination of methods and technologies, involving people, organizations, machine learning, low-code platforms, robotic process automation (RPA), and more. This book is for everyone – whether you are an experienced practitioner, new to the topic, or simply interested in what the future holds for enterprises, work, life, and society as a whole. Key content of the book: > What is Intelligent Automation (IA)? Why has the use of IA been expanding so rapidly? What are the benefits it unleashes for employees, companies, customers, and society? > How have leading organizations been able to harness the full potential of IA, at scale, and generate massive efficiency gains in the range of 20 to 60%? > How can IA save 10+ million lives per year, triple our global budget for education, eliminate hunger, help protect our planet, or increase the resilience of society to pandemics and crises? What you will get from this book: > Get the lessons learned from 100+ IA transformation successes (and failures) > Benefit from the largest publicly available library of 500+ IA use cases by industry and by business function > Gain access to insights garnered from 200+ IA industry experts Read more about this book: www.intelligentautomationbook.com and get it on Amazon: https://www.amazon.fr/dp/B08KFLY51Y WHY THIS BOOK? While many books have been published on AI, machine learning, or robotics, a comprehensive reference guidebook had never yet been written on the topic of IA. Also, it seemed essential to us to work towards establishing IA as a field, with its own frameworks, use cases, methods, and critical success factors. ABOUT THE AUTHORS Pascal Bornet is a recognized global expert, thought leader, and pioneer in the field of intelligent automation (IA). He founded and led the IA practices for Mckinsey & Company and Ernst & Young (EY), where he drove hundreds of IA transformations across industries. Bornet is a member of the Forbes Technology Council, and he was awarded Global Top Voice in Technology 2019. lan Barkin is Chief Strategy & Marketing Officer at SYKES. He is a globally recognized thought leader and veteran in the IA space. Barkin co-founded Symphony Ventures, a pure-play IA consulting company providing cutting-edge services across all sectors. In 2018, the company was acquired for US$69 million by SYKES, a NASDAQ-listed global leader. Dr. Jochen Wirtz is Vice-Dean MBA Programmes at the National University of Singapore Business School, and Professor of Marketing. He is a well-known and highly acclaimed author with more than 20 books published, including Services Marketing - People, Technology, Strategy. His research has been published in over 100 academic journal articles, and he received over 40 awards. |
| business process automation ai: Building the Agile Enterprise Fred A. Cummins, 2010-07-28 In the last ten years IT has brought fundamental changes to the way the world works. Not only has it increased the speed of operations and communications, but it has also undermined basic assumptions of traditional business models and increased the number of variables. Today, the survival of major corporations is challenged by a world-wide marketplace, international operations, outsourcing, global communities, a changing workforce, security threats, business continuity, web visibility, and customer expectations. Enterprises must constantly adapt or they will be unable to compete. Fred Cummins, an EDS Fellow, presents IT as a key enabler of the agile enterprise. He demonstrates how the convergence of key technologies—including SOA, BPM and emerging enterprise and data models—can be harnessed to transform the enterprise. Cummins mines his 25 years experience to provide IT leaders, as well as enterprise architects and management consultants, with the critical information, skills, and insights they need to partner with management and redesign the enterprise for continuous change. No other book puts IT at the center of this transformation, nor integrates these technologies for this purpose. - Shows how to integrate and deploy critical technologies to foster agility - Details how to design an enterprise architecture that takes full advantage of SOA, BPM, business rules, enterprise information management, business models, and governance - Outlines IT's critical mission in providing an integration infrastructure and key services, while optimizing technology adoption throughout the enterprise - Illustrates concepts with examples and cases from large and small commercial enterprises - Shows how to create systems that recognize and respond to the need for change - Identifies the unique security issues that arise with SOA and shows how to deploy a framework of technologies and processes that address them |
| business process automation ai: Artificial Intelligence in Practice Bernard Marr, 2019-04-15 Cyber-solutions to real-world business problems Artificial Intelligence in Practice is a fascinating look into how companies use AI and machine learning to solve problems. Presenting 50 case studies of actual situations, this book demonstrates practical applications to issues faced by businesses around the globe. The rapidly evolving field of artificial intelligence has expanded beyond research labs and computer science departments and made its way into the mainstream business environment. Artificial intelligence and machine learning are cited as the most important modern business trends to drive success. It is used in areas ranging from banking and finance to social media and marketing. This technology continues to provide innovative solutions to businesses of all sizes, sectors and industries. This engaging and topical book explores a wide range of cases illustrating how businesses use AI to boost performance, drive efficiency, analyse market preferences and many others. Best-selling author and renowned AI expert Bernard Marr reveals how machine learning technology is transforming the way companies conduct business. This detailed examination provides an overview of each company, describes the specific problem and explains how AI facilitates resolution. Each case study provides a comprehensive overview, including some technical details as well as key learning summaries: Understand how specific business problems are addressed by innovative machine learning methods Explore how current artificial intelligence applications improve performance and increase efficiency in various situations Expand your knowledge of recent AI advancements in technology Gain insight on the future of AI and its increasing role in business and industry Artificial Intelligence in Practice: How 50 Successful Companies Used Artificial Intelligence to Solve Problems is an insightful and informative exploration of the transformative power of technology in 21st century commerce. |
| business process automation ai: Competing in the Age of AI Marco Iansiti, Karim R. Lakhani, 2020-01-07 a provocative new book — The New York Times AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value. Now with a new preface that explores how the coronavirus crisis compelled organizations such as Massachusetts General Hospital, Verizon, and IKEA to transform themselves with remarkable speed, Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning—to drive ever more accurate, complex, and sophisticated predictions. When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani: Present a framework for rethinking business and operating models Explain how collisions between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models Explain the opportunities and risks created by digital firms Describe the new challenges and responsibilities for the leaders of both digital and traditional firms Packed with examples—including many from the most powerful and innovative global, AI-driven competitors—and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI. |
| business process automation ai: The Autonomous Enterprise Sarah Burnett, 2022-01-10 With intelligent technology enabling us to boost efficiency and innovation and minimise risks, the case for AI in business grows. Over time, increased adoption of AI in business will give rise to the autonomous enterprise. The autonomous enterprise will turn current organisational models on its head, it will have a workforce of machines that are augmented by humans. The journey to the autonomous enterprise has already begun; organisations need to understand it, learn about the possibilities and the opportunities it presents, and the changes and risks that may come their way with its adoption. This book is your guide to this innovation, setting these concepts into real world context by covering the art of the possible today and providing glimpses into the future of business. |
| business process automation ai: Modern Business Process Automation Arthur H. M. ter Hofstede, Wil M. P. van der Aalst, Michael Adams, Nick Russell, 2009-11-18 The ?eld of Business Process Management (BPM) is marred by a seemingly e- less sequence of (proposed) industry standards. Contrary to other ?elds (e.g., civil or electronic engineering), these standards are not the result of a widely supported consolidationofwell-understoodandwell-establishedconceptsandpractices.Inthe BPM domain, it is frequently the case that BPM vendors opportunistically become involved in the creation of proposed standards to exert or maintain their in?uence and interests in the ?eld. Despite the initial fervor associated with such standardi- tion activities, it is no less frequent that vendors either choose to drop their support for standards that they earlier championed on an opportunistic basis or elect only to partially support them in their commercial offerings. Moreover, the results of the standardization processes themselves are a concern. BPM standards tend to deal with complex concepts, yet they are never properly de?ned and all-too-often not informed by established research. The result is a plethoraof languagesand tools, with no consensuson conceptsand their implem- tation. They also fail to provide clear direction in the way in which BPM standards should evolve. One can also observe a dichotomy between the “business” side of BPM and its “technical” side. While it is clear that the application of BPM will fail if not placed in a proper business context, it is equally clear that its application will go nowhere if it remains merely a motivational exercise with schemas of business processes hanging on the wall gathering dust. |
| business process automation ai: Learning Robotic Process Automation Alok Mani Tripathi, 2018-03-28 Design RPA solutions to perform a wide range of transactional tasks with minimal cost and maximum ROI Key Features A beginner's guide to learn Robotic Process Automation and its impact on the modern world Design, test, and perform enterprise automation task with UiPath Create Automation apps and deploy them to all the computers in your department. Book Description Robotic Process Automation (RPA) enables automating business processes using software robots. Software robots interpret, trigger responses, and communicate with other systems just like humans do. Robotic processes and intelligent automation tools can help businesses improve the effectiveness of services faster and at a lower cost than current methods. This book is the perfect start to your automation journey, with a special focus on one of the most popular RPA tools: UiPath. Learning Robotic Process Automation takes you on a journey from understanding the basics of RPA to advanced implementation techniques. You will become oriented in the UiPath interface and learn about its workflow. Once you are familiar with the environment, we will get hands-on with automating different applications such as Excel, SAP, Windows and web applications, screen and web scraping, working with user events, as well as understanding exceptions and debugging. By the end of the book, you'll not only be able to build your first software bot, but also you'll wire it to perform various automation tasks with the help of best practices for bot deployment. What you will learn Understand Robotic Process Automation technology Learn UiPath programming techniques to deploy robot configurations Explore various data extraction techniques Learn about integrations with various popular applications such as SAP and MS Office Debug a programmed robot including logging and exception handling Maintain code version and source control Deploy and control Bots with UiPath Orchestrator Who this book is for If you would like to pursue a career in Robotic Process Automation or improve the efficiency of your businesses by automating common tasks, then this book is perfect for you. Prior programming knowledge of either Visual Basic or C# will be useful. |
| business process automation ai: Digital Business Strategies in Blockchain Ecosystems Umit Hacioglu, 2019-11-09 This book analyzes the effects of the latest technological advances in blockchain and artificial intelligence (AI) on business operations and strategies. Adopting an interdisciplinary approach, the contributions examine new developments that change the rules of traditional management. The chapters focus mainly on blockchain technologies and digital business in the Industry 4.0 context, covering such topics as accounting, digitalization and use of AI in business operations and cybercrime. Intended for academics, blockchain experts, students and practitioners, the book helps business strategists design a path for future opportunities. |
| business process automation ai: Artificial Intelligence in Accounting Cory Ng, John Alarcon, 2020-12-08 Artificial Intelligence in Accounting: Practical Applications was written with a simple goal: to provide accountants with a foundational understanding of AI and its many business and accounting applications. It is meant to serve as a guide for identifying opportunities to implement AI initiatives to increase productivity and profitability. This book will help you answer questions about what AI is and how it is used in the accounting profession today. Offering practical guidance that you can leverage for your organization, this book provides an overview of essential AI concepts and technologies that accountants should know, such as machine learning, deep learning, and natural language processing. It also describes accounting-specific applications of robotic process automation and text mining. Illustrated with case studies and interviews with representatives from global professional services firms, this concise volume makes a significant contribution to examining the intersection of AI and the accounting profession. This innovative book also explores the challenges and ethical considerations of AI. It will be of great interest to accounting practitioners, researchers, educators, and students. |
| business process automation ai: Confluence of Artificial Intelligence and Robotic Process Automation Siddhartha Bhattacharyya, Jyoti Sekhar Banerjee, Debashis De, 2023-03-13 This book provides a detailed insight into Robotic Process Automation (RPA) technologies linked with AI that will help organizations implement Industry 4.0 procedures. RPA tools enhance their functionality by incorporating AI objectives, such as use of artificial neural network algorithms, text mining techniques, and natural language processing techniques for information extraction and the subsequent process of optimization and forecasting scenarios for the purpose of improving an organization's operational and business processes. The target readers of this book are researchers, professors, graduate students, scientists, policymakers, professionals, and developers working in the IT and ITeS sectors, i.e. people who are working on emerging technologies. This book also provides insights and decision support tools necessary for executives concerned with different industrial and organizational automation-centric jobs, knowledge dissemination, information, and policy development for automation in different educational, government, and non-government organizations. This book is of special interest to college and university educators who teach AI, machine learning, blockchain, business intelligence, cognitive intelligence, and brain intelligence courses in different capacities. |
| business process automation ai: Artificial Intelligence for Business Optimization Bhuvan Unhelkar, Tad Gonsalves, 2021-08-09 This book explains how AI and Machine Learning can be applied to help businesses solve problems, support critical thinking and ultimately create customer value and increase profit. By considering business strategies, business process modeling, quality assurance, cybersecurity, governance and big data and focusing on functions, processes, and people’s behaviors it helps businesses take a truly holistic approach to business optimization. It contains practical examples that make it easy to understand the concepts and apply them. It is written for practitioners (consultants, senior executives, decision-makers) dealing with real-life business problems on a daily basis, who are keen to develop systematic strategies for the application of AI/ML/BD technologies to business automation and optimization, as well as researchers who want to explore the industrial applications of AI and higher-level students. |
| business process automation ai: Reinventing Jobs Ravin Jesuthasan, John Boudreau, 2018-09-18 How to Optimize Human-Machine Work Combinations Your organization has made the decision to adopt automation and artificial intelligence technologies. Now, you face difficult and stubborn questions about how to implement that decision: How, when, and where should we apply automation in our organization? Is it a stark choice between humans versus machines? How do we stay on top of these technological trends as work and automation continue to evolve? Work and human capital experts Ravin Jesuthasan and John Boudreau present leaders with a new set of tools to answer these daunting questions. Transcending the endless debate about humans being replaced by machines, Jesuthasan and Boudreau show how smart leaders instead are optimizing human-automation combinations that are not only more efficient but also generate higher returns on improved performance. Based on groundbreaking primary research, Reinventing Jobs provides an original, structured approach of four distinct steps--deconstruct, optimize, automate, and reconfigure--to help leaders reinvent how work gets bundled into jobs and create optimal human-machine combinations. Jesuthasan and Boudreau show leaders how to continuously reexamine what a job really is, and they provide the tools for identifying the pivotal performance value of tasks within jobs and how these tasks should be reconstructed into new, more optimal combinations. With numerous examples and practical advice for applying the four-step process, Reinventing Jobs gives leaders a more precise, planful, and actionable way to decide how, when, and where to apply and optimize work automation. |
| business process automation ai: Artificial Intelligence Basics Tom Taulli, 2019-08-01 Artificial intelligence touches nearly every part of your day. While you may initially assume that technology such as smart speakers and digital assistants are the extent of it, AI has in fact rapidly become a general-purpose technology, reverberating across industries including transportation, healthcare, financial services, and many more. In our modern era, an understanding of AI and its possibilities for your organization is essential for growth and success. Artificial Intelligence Basics has arrived to equip you with a fundamental, timely grasp of AI and its impact. Author Tom Taulli provides an engaging, non-technical introduction to important concepts such as machine learning, deep learning, natural language processing (NLP), robotics, and more. In addition to guiding you through real-world case studies and practical implementation steps, Taulli uses his expertise to expand on the bigger questions that surround AI. These include societal trends, ethics, and future impact AI will have on world governments, company structures, and daily life. Google, Amazon, Facebook, and similar tech giants are far from the only organizations on which artificial intelligence has had—and will continue to have—an incredibly significant result. AI is the present and the future of your business as well as your home life. Strengthening your prowess on the subject will prove invaluable to your preparation for the future of tech, and Artificial Intelligence Basics is the indispensable guide that you’ve been seeking. What You Will Learn Study the core principles for AI approaches such as machine learning, deep learning, and NLP (Natural Language Processing)Discover the best practices to successfully implement AI by examining case studies including Uber, Facebook, Waymo, UiPath, and Stitch FixUnderstand how AI capabilities for robots can improve businessDeploy chatbots and Robotic Processing Automation (RPA) to save costs and improve customer serviceAvoid costly gotchasRecognize ethical concerns and other risk factors of using artificial intelligenceExamine the secular trends and how they may impact your business Who This Book Is For Readers without a technical background, such as managers, looking to understand AI to evaluate solutions. |
| business process automation ai: Human-in-the-Loop Machine Learning Robert Munro, Robert Monarch, 2021-07-20 Machine learning applications perform better with human feedback. Keeping the right people in the loop improves the accuracy of models, reduces errors in data, lowers costs, and helps you ship models faster. Human-in-the-loop machine learning lays out methods for humans and machines to work together effectively. You'll find best practices on selecting sample data for human feedback, quality control for human annotations, and designing annotation interfaces. You'll learn to dreate training data for labeling, object detection, and semantic segmentation, sequence labeling, and more. The book starts with the basics and progresses to advanced techniques like transfer learning and self-supervision within annotation workflows. |
| business process automation ai: Reimagining Businesses with AI Sudhi Sinha, Khaled Al Huraimel, 2020-09-22 Discover what AI can do for your business with this approachable and comprehensive resource Reimagining Businesses with AI acquaints readers with both the business challenges and opportunities presented by the rapid growth and progress of artificial intelligence. The accomplished authors and digital executives of the book provide you with a multi-industry approach to understanding the intersection of AI and business. The book walks you through the process of recognizing and capitalizing on AI’s potential for your own business. The authors describe: How to build a technological foundation that allows for the rapid implementation of artificial intelligence How to manage the disruptive nature of powerful technology while simultaneously harnessing its capabilities The ethical implications and security and privacy concerns raised by the spread of AI Perfect for business executives and managers who seek a jargon-free and approachable manual on how to implement artificial intelligence in everyday operations, Reimagining Businesses with AI also belongs on the bookshelves of anyone curious about the interaction between artificial intelligence and business. |
| business process automation ai: Robotic Process Automation Romil Rawat, Rajesh Kumar Chakrawarti, Sanjaya Kumar Sarangi, Rahul Choudhary, Anand Singh Gadwal, Vivek Bhardwaj, 2023-08-09 ROBOTIC PROCESS AUTOMATION Presenting the latest technologies and practices in this ever-changing field, this groundbreaking new volume covers the theoretical challenges and practical solutions for using robotics across a variety of industries, encompassing many disciplines, including mathematics, computer science, electrical engineering, information technology, mechatronics, electronics, bioengineering, and command and software engineering. Robotics is the study of creating devices that can take the place of people and mimic their behaviors. Mechanical engineering, electrical engineering, information engineering, mechatronics, electronics, bioengineering, computer engineering, control engineering, software engineering, mathematics, and other subjects are all included in robotics. Robots can be employed in a variety of scenarios and for a variety of objectives, but many are now being used in hazardous areas (such as radioactive material inspection, bomb detection, and deactivation), manufacturing operations, or in conditions where humans are unable to live (e.g. in space, underwater, in high heat, and clean up and containment of hazardous materials and radiation). Walking, lifting, speaking, cognition, and any other human activity are all attempted by robots. Many of today’s robots are influenced by nature, making bio-inspired robotics a growing area. Defusing explosives, seeking survivors in unstable ruins, and investigating mines and shipwrecks are just a few of the activities that robots are designed to undertake. This groundbreaking new volume presents a Robotic Process Automation (RPA) software technique that makes it simple to create, deploy, and manage software robots that mimic human movements while dealing with digital systems and software. Software robots can interpret what’s on a screen, type the correct keystrokes, traverse systems, locate and extract data, and do a wide variety of predetermined operations, much like people. Software robots can do it quicker and more reliably than humans, without having to stand up and stretch or take a coffee break. |
| business process automation ai: The Fourth Industrial Revolution Klaus Schwab, 2017-01-03 World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress. |
| business process automation ai: Blockchain and Robotic Process Automation Agnes Koschmider, Stefan Schulte, 2022-01-01 This book integrates the material of the lecture series “Blockchain and Robotic Process Automation”, offered at Kiel University. The lecture series sheds light on current research topics on blockchain and robotic process automation (RPA) also in combination with business process management (BPM) or process mining. In this series, leading scientists and business experts give insights into the use of the blockchain technology and RPA. The seven contributions included offer a general introduction into blockchain and smart contracts, and detail the extraction of meaningful events for process mining from blockchain, challenges of blockchain-based collaborative business processes, executing Decision Model and Notation decisions on the blockchain, a blockchain-based solution for digital payment, blockchain use cases in transportation and logistics, and automatically identifying process automation candidates using natural language processing. Overall, the book provides researchers and graduate students with a basic introduction into blockchain, its applications, useful combinations of BPM and blockchain, and use cases for RPA. |
| business process automation ai: AI for Small Business: Leveraging Automation to Stay Ahead Satish Sharma, 2023-03-15 In this book, we look at the benefits of automation and AI for small businesses and how they can be used to improve effectiveness. We will cover the basics of automation and artificial intelligence, including definitions, types, and applications. In addition, we will examine the process of implementing automation and artificial intelligence in small businesses, including identifying areas for automation, assessing readiness, developing a roadmap, and evaluating and selecting tools and solutions. |
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ability to process unstructured data or make advanced contextual decisions. 2 The Rise of Vertical AI Agent Solutions As industries face increasingly complex and domain-specific challenges, …
The imperatives for automation success - McKinsey
We define business-process automation as the use of general-purpose technologies (for example, bots and algorithms) to perform work that was previously done manually, in order to improve …
Reimagining business process reengineering in the age of
business. Specifically, OMB directs agencies to better leverage technology and improve underlying business processes to increase efficiency and budgetary savings. While it is highly …
Magic Quadrant for Robotic Process Automation
Appian is a Visionary in this Magic Quadrant. Its product, Appian RPA, focuses on complementing the rich business process automation (BPA) capabilities available within the Appian Platform. …
UNLOCKING AI AND OUTSOURCING - Morgan, Lewis & Bockius
Companies are now looking to their outsourcing providers to design and explore AI use cases in IT and business process outsourcing arrangements to bolster security monitoring (thus …
SAP Intelligent RPA L1
Robotic Process Automation (RPA) accelerates digital transformation of business processes by automatically replicating tedious actions to free up human workers for more high-value tasks. …
Cognitive Technologies White Paper - National Archives
RoboticProcess Automation. Robotic Process Automation (RPA) is a technology platform that enables a software robot to interact with applications ( The American Council for Technology …
