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| business wire customer service: The Customer Service Revolution John R. DiJulius, 2015-01-06 In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant. |
| business wire customer service: Blueprint to a Billion David G. Thomson, 2005-12-07 Praise for BLUEPRINT TO A BILLION A wonderful, well thought out analysis of entrepreneurship and leadership of a growth company. —Howard Lester, Chairman, Williams-Sonoma, Inc. If you dream about growing your business to a billion, this is a fascinating down-to-earth study that you must read. Apply the seven essential principles to your business and you are off and running. Learn about strategy, growth, leadership, team building, and a whole lot more. —Joe Scarlett, Chairman of the Board, Tractor Supply Company Blueprint to a Billion is a well-researched and thoughtfully written book that quantifies the growth pattern of America's highest growth companies. —Professor John Quelch, Senior Associate Dean, Harvard Business School Eighty percent of the top-performing stocks in the last twenty years were small entrepreneurial companies that had an IPO in the prior eight years. Blueprint to a Billion tells you the seven key things these innovators did in common to become America's greatest growth companies. —William J. O'Neil, Chairman and Founder Investor's Business Daily, www.investors.com Thomson has written a masterful work that will catalyze, empower, inspire, motivate, and illuminate entrepreneurs, investors, and policymakers. The world needs this book and will profit from it in manifold ways. —David M. Darst, Managing Director, Individual Investor Group Chief Investment Strategist, Morgan Stanley |
| business wire customer service: Branded Customer Service Janelle Barlow, Paul Stewart, 2006-09-14 Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images. |
| business wire customer service: Service Management Jay Kandampully, 2011-12-10 “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing. --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing. --A. Parsu Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals. --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University |
| business wire customer service: Enterprise Mobility Rahul C. Basole, 2008 Previously published in the journal 'Information knowledge systems management' 7, 1-2 (2008), ISSN 1389-1995. |
| business wire customer service: Your Success in the Retail Business (Collection) Richard Hammond, Barry R. Berman, 2013-08-08 A new collection filled with winning ideas and strategies for improving¿ your sucess in the retail business... 2¿authoritative books, now in a convenient e-format, at a great price! Smart Retail, the world's #1 guide to retail success, complete with crucial, up-to-date insights--including new case studies, ideas, strategies, and tactics from today's best retailers, like TopShop, IKEA, and Best Buy. Covering everything from creating the ultimate retail experience to understanding the customer and the importance of motivated workers, this is the book that will equip managers, team-workers, retail entrepreneurs and indeed anybody who sells direct to customers, with practical winning ideas and strategies.¿ Competing in Tough Times brings together the powerful new strategies that world-class retailers, like Trader Joe’s, Costco, and Nordstrom, are using today to survive--and thrive--in a brutally unforgiving retail environment. Internationally respected retail management expert Barry Berman shows retailers and their suppliers exactly how to build effective strategies based on cost and differentiation, plan and implement those strategies, and measure the results.¿Berman offers detailed coverage of implementing strategies based on becoming the low-cost provider and minimizing product proliferation; enhancing the service experience; developing and maintaining a strong private label program; and more. From world-renowned experts Richard Hammond and Barry Berman. |
| business wire customer service: The Customer Success Economy Nick Mehta, Allison Pickens, 2020-05-19 If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of churning less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers. |
| business wire customer service: Telecommunications Deregulation and the Information Economy James Shaw, 2001 A comprehensive economic examination of the global competitive restructuring that is now occurring as a result of the US Telecommunications Act 1996. The book guides the reader to the most effective methods of building and enhancing competitive advantage in new markets. |
| business wire customer service: Essentials of Logistics and Management Francis-Luc Perret, 2007-09-07 The Essentials of Logistics and Management provides a broad expertly guided investigation into the knowledge required to maximize the practice of logistics in a way that contributes to a company's growth. The text elaborates upon a conceptual framework in which the role of all stakeholders and possible logistics are analyzed in a systematic approach that explores customer relations management, interactive information support, production optimization, and operations management, as well as human resources and resource allocation. The purpose of this book is help managers employ vision and strategy in developing a methodology that identifies, evaluates, and utilizes all critical factors. |
| business wire customer service: Women Rainmakers' Best Marketing Tips Theda C. Snyder, 2010 Success depends on innovative planning, but brainstorming for new ideas takes valuable time. In one quick read you can get dynamic, creative, and practical ideas that can work for you and your practice. Women Rainmakers Best Marketing Tips, Third Edition, is the updated collection of easy-to-read helpful hints and strategies from Theda Snyder, one of the recognized leaders of women rainmakers nationwide, and the ABA Women Rainmakers of the ABA Law Practice Management Section. |
| business wire customer service: EBOOK: Marketing Management Christian Homburg, Sabine Kuester, Harley Krohmer, 2012-12-16 Marketing Management: A Contemporary Perspective provides a fresh new perspective on marketing from some of the leading researchers in Europe. The book offers students and practitioners the comprehensive coverage they need to make the right decisions to create and implement highly successful marketing strategies. This exciting new edition includes updated cases and combines scholarly international research with relevant and contemporary examples from markets and brands across the world. The authors combine their experience as researchers and industry consultants to provide the conceptual and theoretical underpinning of marketing and empirical research, helping students to understand how marketing concepts can be applied and implemented. The book covers a full range of industries including business-to-customer, business-to-business, services marketing, retailing and international marketing from companies around the globe. |
| business wire customer service: How to Promote Your Book Jan Yager, 2023-01-18 Writing a great book is the easy part. Getting people to buy the book is wicked hard. Jan’s book shows you what promotion to do so you increase the possibility that your book becomes a bestseller.” —Jeffrey Fox,bestselling author,How to Become a Rainmaker Being an author is 50% creative and 50% promotion. Jan Yager's comprehensive and practical book, How to Promote Your Book, tells authors exactly what they need to know and do to promote their book. I'm recommending it to all the authors I know including those whose books I share through my Bedside Reading program. —Jane Ubell-Meyer, CEO, Bedside Reading, former TV producer, Good Morning America, Entertainment Tonight, WSJ-TV Whether your book is being released through a commercial publisher or an academic press, or you are self-publishing it, as the author, you can and should play a crucial role in getting your title seen, talked about, and sold. And while you may watch dozens of authors pitch their books on TV, in social media, and in bookstores, they represent only a fraction of the writers who come out with new books each year. What do they know that you don’t? They know what to do to get attention for themselves and, more important, for their books—and as you will discover in book publishing veteran Jan Yager’s How to Promote Your Book, you can, too. The book is divided into three sections. Part One begins with a look at promotion basics. These include knowing what your book’s marketplaces are, who your audience is, how the media is divided, the elements involved in publicity, and how to create an effective promotional timeline. Once you understand the basics, Part Two focuses on the ways to package and market yourself to the various book and media outlets. It discusses putting together professional looking press releases and media kits. It also explains how to obtain endorsements and reviews, as well as how to generate speaking engagements and interviews with journalists; bloggers; and radio, TV, and podcast hopes. Part Three provides a plan that covers the fi rst three months of an author’s publicity program—from the day the book is formally released through all the media events that have been lined up. Throughout the book, you will find insets that answer important questions such as, “What are the real costs involved?” and “Should I promote myself or hire a publicists?” Just as important, the author includes a valuable resource guide that provides the names, addresses, and links to many of the key places covered in the book. Jan Yager has enjoyed a fabulous career as both a best-selling author and a publisher. She has been interviewed by many of the top shows on TV and radio. In How to Promote Your Book, she lets you in on what she has done—both for herself and for her authors—to open the door to effective publicity. |
| business wire customer service: InfoWorld , 1998-09-21 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| business wire customer service: Marketing in the 21st Century Bruce D. Keillor, 2007-07-30 Marketing is the crucial connection between company and customer; no enterprise can expect to succeed without a substantial investment in its marketing efforts. Not surprisingly, marketing is one of the core areas of study in the hundreds of business schools and MBA programs around the world, and a vital department of virtually every business. This dynamic set showcases the most current trends, issues, ideas, and practices in marketing, especially as the field evolves in the context of globalization and advances in technology. From branding to public relations, e-tailing to customer-retention strategies, overseas expansion to promoting sports products, Marketing in the 21st Century covers the full spectrum of marketing-related issues, in their business and cultural contexts. Written by leading academic thinkers and business practitioners, the four volumes highlight emerging and innovative practices, illustrated through examples from around the world. Volume 1, New World Marketing, provides insights and tools for conducting business internationally, with emphasis on market research, market entry, and distribution strategies, and coverage of emerging markets, including China, India, and Eastern Europe. Volume 2, Interactive and Multi-Channel Marketing, explores the impact of new technologies on acquiring and retaining customers, including discussion of direct and interactive marketing techniques, customer data analysis, and ethics in marketing. Volume 3, Company and Customer Relations, deals with such issues as reputation and trust building, relationship marketing, sales management, and customer privacy. Volume 4, Integrated Marketing Communication, covers consumer demographics, multi-media communication strategies, and micromarketing. Collectively, these volumes represent the state of the art in the field. They are an essential resource for anyone studying, teaching, researching, or practicing the art and science of marketing. |
| business wire customer service: Managing Customer Experience and Relationships Don Peppers, Martha Rogers, 2022-04-26 Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to treat different customers differently. This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world. |
| business wire customer service: The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI Bhaskar Ghosh, Rajendra Prasad, Gayathri Pallail, 2021-12-07 From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results. |
| business wire customer service: Electronic Commerce Efraim Turban, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban, 2015-01-29 Throughout the book, theoretical foundations necessary for understanding Electronic Commerce (EC) are presented, ranging from consumer behavior to the economic theory of competition. Furthermore, this book presents the most current topics relating to EC as described by a diversified team of experts in a variety of fields, including a senior vice president of an e-commerce-related company. The authors provide website resources, numerous exercises, and extensive references to supplement the theoretical presentations. At the end of each chapter, a list of online resources with links to the websites is also provided. Additionally, extensive, vivid examples from large corporations, small businesses from different industries, and services, governments, and nonprofit agencies from all over the world make concepts come alive in Electronic Commerce. These examples, which were collected by both academicians and practitioners, show the reader the capabilities of EC, its cost and justification, and the innovative ways corporations are using EC in their operations. In this edition (previous editions published by Pearson/Prentice Hall), the authors bring forth the latest trends in e-commerce, including social businesses, social networking, social collaboration, innovations, and mobility. |
| business wire customer service: Just Enough Wireless Computing Ian S. Hayes, 2003 Wireless technology offers immense potential for competitive advantage, starting right now -- but today's wireless landscape can be extraordinarily confusing. This book gives decision makers the clarity, insight, and practical methodology they need to identify the right wireless solutions -- and implement them. Ian S. Hayes offers a practical framework for understanding today's complex array of wireless devices, solution providers, technologies, standards, architectures, and acronyms. Through real-world case studies, practical examples, and illustrations, he helps you determine which wireless solutions offer the greatest business value in your environment -- and walks you through assembling and integrating those solutions. The book contains a detailed glossary of terminology, as well as a comprehensive list of software vendors and consultants, updated on an ongoing basis at the book's companion Web site. |
| business wire customer service: Insights from Remarkable Businesspeople (Collection) FT Press Delivers, 2010-07-01 Get it straight from the top: secrets only the world’s best leaders can tell you! What it takes to lead your team to greatness! Outstanding leaders tell you how to identify and fix even the biggest problems...get buy-in that’s real...balance external customers and internal processes...infuse creativity throughout your organization, and reinvent its future...get results, not salutes! From world-renowned leaders and experts, including Captain D. Michael Abrashoff, Jim Champy, Fred Wiersema, Dean LeBaron, Michael F. Golden, Gary Hirshberg, and many more. Included in this collection: Changing a Troubled Ship’s Course (Captain D. Michael Abrashoff) What’s the Problem with Customers? (Fred Wiersema) Get Results, Not Salutes (Captain D. Michael Abrashoff) Winning Customers with Commitment (Gary Hirshberg) Listen Up! (Captain D. Michael Abrashoff) Clearing the Mind for Creativity (John Kao) No Company Runs Itself (Michael F. Golden) Why I’m (Still) Buying Gold (Dean LeBaron) How to Design a Great Customer Experience (Fred Wiersema) Oprah (Brand) Renew (Nancy F. Koehn) The Future Is Yours to Invent (John Kao) The Pull of Customers, The Push of Processes (Jim Champy) How to Rebound from Adversity (Glenn Mangurian) What I Learned from Peter Drucker (Jim Champy) What I Learned at the Naval Academy (Captain D. Michael Abrashoff) Lessons of a Brand Manager (Michael F. Golden) |
| business wire customer service: Ria Money Transfer: a transnational company for a transnational clientele Ibrahim Sirkeci, Anett Condick-Brough, 2016-05-24 This case study looks at the development of a money transfer company in a dynamic and fast changing market. Transnational nature of the business as well as profiles of customers are emphasised. Ria Money Transfer is part of the Euronet, US based parent company. Aspiring to become the most progressive company in the sector, Ria deals with customers with backgrounds from all over the world. This is also reflected in the work force of the company. Operating in distinct environments, businesses are not only concerned with a multicultural body of customers, agents and clients but also multiple economic, political, technological environments with a large number of small and big competitors. This case study alludes to the questions about the key drivers of success for a transnational company with such complex web of markets, consumers, clients and competitors. Company information, direct quotes from representatives and media are used to illustrate aspects of the business and markets. |
| business wire customer service: The Loyalty Advantage Dianne M. Durkin, 2005 Case studies from some of America's most-admired and best-managed companies - including Amgen, Best Buy, Green Mountain Coffee, KitchenAid, Kronos, Southwest Airlines, Tiffany, Timberland, and Whole Foods - illustrate the power of the Loyalty Advantage in action.--BOOK JACKET. |
| business wire customer service: Computers Larry E. Long, Nancy Long, 1999 New edition of a textbook designed to introduce students to the computer revolution. Covers computer hardware, software, disks, networks, the Internet, desktop and electronic publishing, organizing and gathering information, multimedia, information systems, and computers in society today and in the future. Annotation copyrighted by Book News, Inc., Portland, OR |
| business wire customer service: Telecommunications Cost Management S. C. Strother, 2002 Here's a practical cost management guide to the complex world of voice, data and wireless telecommunications for the non-technical business professional. Examining the complex, highly technical telecommunications industry from an insider's point of view, it sifts through all the technical jargon, offers a comprehensive education on the applications, services and procurement of telecom products, and provides a strategy to effectively manage the costs of those products and services. The book enables you to: understand telecom services; audit phone bills; reduce the cost of existing services and eliminate unnecessary ones; and efficiently negotiate new contracts and services. This informative resource explains how providers of telecommunications services interwork and compete, focusing on pricing structures and options. Each section of this volume contains cost management advice, explains the technologies and service offerings of carriers, and illustrates complex concepts with case studies of companies in today's marketplace. Filled with cost management charts and graphics, problems to solve, and featuring an extensive reference section with terms and PIC codes, the book gives you the necessary tools to understand and reduce telecommunication costs. |
| business wire customer service: A Complaint Is a Gift Janelle Barlow, Claus Møller, 2008-08-18 A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies. |
| business wire customer service: Marketing Management Michael R. Czinkota, Masaaki Kotabe, Demetris Vrontis, S. M. Riad Shams, 2021-08-24 This textbook provides students with comprehensive insights on the classical and contemporary marketing theories and their practical implications. A fourth, revised edition of Marketing Management, the text features new classical and contemporary cases, new interdisciplinary and cross-functional implications of business management theories, contemporary marketing management principles and. futuristic application of marketing management theories and concepts. The core and complex issues are presented in a simplified manner providing students with a stimulating learning experience that enables critical thinking, understanding and future application. Each chapter features a chapter summary, key terms, review and discussion questions and a practice quiz. Throughout the text there are also specific teaching features to provide students and instructors with an enhanced pedagogical experience. These features include: The Manager’s Corner: These sections provide real-world examples that instructors may highlight to exemplify theory or as mini-cases for discussion. Marketing in Action: These sections ask students to apply concepts and theories to actual business situations. Web Exercises: These mini sections provide students with real world issues and suggest websites for more information. In addition, the authors provide ancillary lecture notes and Solution/Instructors manual online to aid instructors in their teaching activities. |
| business wire customer service: Marketing Strategy Robert W. Palmatier, Shrihari Sridhar, 2020-12-31 Marketing Strategy offers a unique and dynamic approach based on four underlying principles that underpin marketing today: All customers differ; All customers change; All competitors react; and All resources are limited. The structured framework of this acclaimed textbook allows marketers to develop effective and flexible strategies to deal with diverse marketing problems under varying circumstances. Uniquely integrating marketing analytics and data driven techniques with fundamental strategic pillars the book exemplifies a contemporary, evidence-based approach. This base toolkit will support students' decision-making processes and equip them for a world driven by big data. The second edition builds on the first's successful core foundation, with additional pedagogy and key updates. Research-based, action-oriented, and authored by world-leading experts, Marketing Strategy is the ideal resource for advanced undergraduate, MBA, and EMBA students of marketing, and executives looking to bring a more systematic approach to corporate marketing strategies. New to this Edition: - Revised and updated throughout to reflect new research and industry developments, including expanded coverage of digital marketing, influencer marketing and social media strategies - Enhanced pedagogy including new Worked Examples of Data Analytics Techniques and unsolved Analytics Driven Case Exercises, to offer students hands-on practice of data manipulation as well as classroom activities to stimulate peer-to-peer discussion - Expanded range of examples to cover over 250 diverse companies from 25 countries and most industry segments - Vibrant visual presentation with a new full colour design |
| business wire customer service: Stickier Marketing Grant Leboff, 2014-02-03 In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become sticky. This new edition of Sticky Marketing, Stickier Marketing, remains a complete guide to producing effective marketing communications in a world of consumers empowered by new digital technology who do not want to be shouted at but engaged with. It shows readers how providing return on engagement, rather than return on investment, and a customer engagement point, rather than a unique selling point, is what will make the difference in today's cluttered marketing place. Updated throughout, this new edition also includes brand new chapters on content marketing, discovery and mobile marketing. |
| business wire customer service: Cases on Managing E-Services Scupola, Ada, 2008-10-31 This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services--Provided by publisher. |
| business wire customer service: Knowledge Management Irma Becerra-Fernandez, Rajiv Sabherwal, Richard Kumi, 2024-02-23 Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book. |
| business wire customer service: What's Your Customer's Problem? Fred Wiersema, 2010-02-01 Business strategist and New York Times bestselling author Fred Wiersema presents his latest insights and advice on achieving customer intimacy in a series of new, practical, digital-only guides. This one focuses on the critical importance of identifying your customers' true problem. Changes are, it’s not what you--or they--think. But it’s vital if you want to keep customers coming back, especially in these tough economic times. It was a rotting old fence around my swimming pool that drove home the power of deeply analyzing customer problems. I thought a traditional white picket fence would be perfect to replace it. The first two contractors made their measurements, discussed the materials, calculated, and gave me prices. But the third surprised me. “Why do you want a white fence? Have you ever thought about black?” He explained that a black fence would blend into the background, making the surrounding area more visible, while a white fence would make the pool area more intimate and enclosed. My wife and I had never thought about that. Next, he asked why we were replacing the old fence. I thought it was obvious: It was falling apart and needed to be repainted every few years. “Have you considered an anodized aluminum fence? It would last pretty much forever,” he said. That clinched the deal: He’d offered a better answer for needs we didn’t even realize we had. |
| business wire customer service: The Soft Cage Christian Parenti, 2007-10-15 On a typical day, you might make a call on a cell phone, withdraw money at an ATM, visit the mall, and make a purchase with a credit card. Each of these routine transactions leaves a digital trail for government agencies and businesses to access. As cutting-edge historian and journalist Christian Parenti points out, these everyday intrusions on privacy, while harmless in themselves, are part of a relentless (and clandestine) expansion of routine surveillance in American life over the last two centuries-from controlling slaves in the old South to implementing early criminal justice and tracking immigrants. Parenti explores the role computers are playing in creating a whole new world of seemingly benign technologies-such as credit cards, website cookies, and electronic toll collection-that have expanded this trend in the twenty-first century. The Soft Cage offers a compelling, vitally important history lesson for every American concerned about the expansion of surveillance into our public and private lives. |
| business wire customer service: Inventive Computation and Information Technologies S. Smys, Valentina Emilia Balas, Khaled A. Kamel, Pavel Lafata, 2021-03-27 This book is a collection of best selected papers presented at the International Conference on Inventive Computation and Information Technologies (ICICIT 2020), organized during 24–25 September 2020. The book includes papers in the research area of information sciences and communication engineering. The book presents novel and innovative research results in theory, methodology and applications of communication engineering and information technologies. |
| business wire customer service: Decoding the New Consumer Mind Kit Yarrow, 2014-03-18 Take a glimpse into the mind of the modern consumer A decade of swift and stunning change has profoundly affected the psychology of how, when, and why we shop and buy. In Decoding the New Consumer Mind, award-winning consumer psychologist Kit Yarrow shares surprising insights about the new motivations and behaviors of shoppers, taking marketers where they need to be today: into the deeply psychological and often unconscious relationships that people have with products, retailers, marketing communications, and brands. Drawing on hundreds of consumer interviews and shop-alongs, Yarrow reveals the trends that define our transformed behavior. For example, when we shop we show greater emotionality, hunting for more intense experiences and seeking relief and distraction online. A profound sense of isolation and individualism shapes the way we express ourselves and connect with brands and retailers. Neurological research even suggests that our brains are rewired, altering what we crave, how we think, and where our attention goes. Decoding the New Consumer Mind provides marketers with practical ways to tap into this new consumer psychology, and Yarrow shows how to combine technology and innovation to enhance brand image; win love and loyalty through authenticity and integrity; put the consumer’s needs and preferences front and center; and deliver the most emotionally intense, yet uncomplicated, experience possible. Armed with Yarrow’s strategies, marketers will be able to connect more effectively with consumers—driving profit and success across the organization. |
| business wire customer service: Merge William L. Macdonald, 2011-06-23 MERGE eases you into the front row of a master class on the art and science of the complex sale, taught by one of the most successful marketers in financial services. No matter how good you are (or think you are) as a relationship builder, rainmaker, consultant or closer, pick up the head-snapping nuggets of practical wisdom spread across these pages. MERGE reveals a five-step surefire sales process long forgotten, overlooked, or never learned by so many professionals in finance, insurance, legal, real estate and other high-value professions. Dont miss it this time. Your business, your clients depend on the high-water mark of your greatness. Praise for MERGE MERGE offers the insight of one of Americas best and most successful marketers in the financial services industry. Read it before your competition does.Peter D. Quinn, Senior Vice President, Wells Fargo Bank - Executive Benefits Bill MacDonald has done a superb job of merging theory and practical application of sales and marketinghow he actually made his theories work in practice. MERGE is a book all up-and-coming sales and marketing executives should read, well-written, and easy to read.Jim Ellis, Dean, University of Southern California, Marshall School of Business MERGE details the mistakes commonly made by consultants in marketing services. Bills five-step process can be used successfully, no matter the market. The principles are transferable and powerful. Hes done a superb job of making his book relational and practical. Every consulting professional will benefit from reading this book.Guy Baker, Immediate Past President, The Million Dollar Round Table, Managing Director, EMI Consulting |
| business wire customer service: AUUGN , 2002-03 |
| business wire customer service: Logistics, Transport and the COVID-19 Crisis Jacek Woźniak, Wioletta Sylwia Wereda, Bogdan Nogalski, 2022-12-06 Under and post COVID-19 conditions, companies are adapting to smart ways of operating and managing logistics processes to counteract the negative implications of the pandemic. This book offers an analysis and guidance on how to manage these processes, including transport, inventory, operations and waste management, to meet the complex need of enterprises. This edited collection presents selected and key aspects of the implementation of logistics processes in the conditions of the COVID-19 pandemic, enriched with empirical analyses and international examples. The book is a contribution to the considerations on the role and importance of logistics processes in the management of organisations in the conditions of the COVID-19 pandemic, as well as reducing its negative socio-economic and technological effects. With contributions from global scholars, the book demonstrates the direction in which logistics processes should change so that they can take the form of smart. Logistics, Transport and the COVID-19 Crisis will be directly relevant for researchers and academics across logistics, supply chain management, and transport management as well as risk management and related fields. |
| business wire customer service: Content Marketing Rebecca Lieb, 2012 If you have a website, a blog, or even a Facebook or Twitter presence, you are a publisher. Think like one: build a digital content strategy that embraces words, images and multimedia to systematically enhance consumer engagement and conversion rates. Lieb guides you through planning what you'll say online, how and where you'll say it, how often you'll communicate, and how you'll measure your effectiveness. She offers practical guidance for listening to conversations about your brand, products, and services, responding more effectively, and effectively informing those conversations. You'll learn how to use your digital content strategy to shape marketing, branding, PR, SEO, customer and media relations, blog content, social media initiatives, and your website. (bron: www.managementboek.nl). |
| business wire customer service: Utilizing and Managing Commerce and Services Online Mehdi Khosrowpour, 2007-01-01 As businesses, researchers, and practitioners look to devise new and innovative technologies in the realm of e-commerce, the human side in contemporary organizations remains a test in the industry. Utilizing and Managing Commerce and Services Online broadens the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations. Utilizing and Managing Commerce and Services Online provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work. |
| business wire customer service: The Financial Services Guide to Fintech Devie Mohan, 2020-01-03 Fintech has emerged as one of the fastest growing sectors in the financial services industry and has radically disrupted traditional banking. However, it has become clear that for both to thrive, the culture between fintech and incumbent firms must change from one of competition to collaboration. The Financial Services Guide to Fintech looks at this trend in detail, using case studies of successful partnerships to show how banks and fintech organizations can work together to innovate faster and increase profitability. Written by an experienced fintech advisor and influencer, this book explains the fundamental concepts of this exciting space and the key segments to have emerged, including regtech, robo-advisory, blockchain and personal finance management. It looks at the successes and failures of bank-fintech collaboration, focusing on technologies and start-ups that are highly relevant to banks' product and business areas such as cash management, compliance and tax. With international coverage of key markets, The Financial Services Guide to Fintech offers practical guidance, use cases and business models for banks and financial services firms to use when working with fintech companies. |
| business wire customer service: In Good Times and Bad People Have to Eat , |
BUSINESS | English meaning - Cambridge Dictionary
BUSINESS definition: 1. the activity of buying and selling goods and services: 2. a particular company that buys and….
VENTURE | English meaning - Cambridge Dictionary
VENTURE definition: 1. a new activity, usually in business, that involves risk or uncertainty: 2. to risk going….
ENTERPRISE | English meaning - Cambridge Dictionary
ENTERPRISE definition: 1. an organization, especially a business, or a difficult and important plan, especially one that….
INCUMBENT | English meaning - Cambridge Dictionary
INCUMBENT definition: 1. officially having the named position: 2. to be necessary for someone: 3. the person who has or….
AD HOC | English meaning - Cambridge Dictionary
AD HOC definition: 1. made or happening only for a particular purpose or need, not planned before it happens: 2. made….
LEVERAGE | English meaning - Cambridge Dictionary
LEVERAGE definition: 1. the action or advantage of using a lever: 2. power to influence people and get the results you….
ENTREPRENEUR | English meaning - Cambridge Dictionary
ENTREPRENEUR definition: 1. someone who starts their own business, especially when this involves seeing a new opportunity….
CULTIVATE | English meaning - Cambridge Dictionary
CULTIVATE definition: 1. to prepare land and grow crops on it, or to grow a particular crop: 2. to try to develop and….
EQUITY | English meaning - Cambridge Dictionary
EQUITY definition: 1. the value of a company, divided into many equal parts owned by the shareholders, or one of the….
LIAISE | English meaning - Cambridge Dictionary
LIAISE definition: 1. to speak to people in other organizations, etc. in order to work with them or exchange….
BUSINESS | English meaning - Cambridge Dictionary
BUSINESS definition: 1. the activity of buying and selling goods and services: 2. a particular company that buys and….
VENTURE | English meaning - Cambridge Dictionary
VENTURE definition: 1. a new activity, usually in business, that involves risk or uncertainty: 2. to risk going….
ENTERPRISE | English meaning - Cambridge Dictionary
ENTERPRISE definition: 1. an organization, especially a business, or a difficult and important plan, especially one that….
INCUMBENT | English meaning - Cambridge Dictionary
INCUMBENT definition: 1. officially having the named position: 2. to be necessary for someone: 3. the person who has or….
AD HOC | English meaning - Cambridge Dictionary
AD HOC definition: 1. made or happening only for a particular purpose or need, not planned before it happens: 2. made….
LEVERAGE | English meaning - Cambridge Dictionary
LEVERAGE definition: 1. the action or advantage of using a lever: 2. power to influence people and get the results you….
ENTREPRENEUR | English meaning - Cambridge Dictionary
ENTREPRENEUR definition: 1. someone who starts their own business, especially when this involves seeing a new opportunity….
CULTIVATE | English meaning - Cambridge Dictionary
CULTIVATE definition: 1. to prepare land and grow crops on it, or to grow a particular crop: 2. to try to develop and….
EQUITY | English meaning - Cambridge Dictionary
EQUITY definition: 1. the value of a company, divided into many equal parts owned by the shareholders, or one of the….
LIAISE | English meaning - Cambridge Dictionary
LIAISE definition: 1. to speak to people in other organizations, etc. in order to work with them or exchange….
