Advertisement
| c-suite communication skills: Executive Presence Sylvia Ann Hewlett, 2014-06-03 Are you “leadership material?” More importantly, do others perceive you to be? Sylvia Ann Hewlett, a noted expert on workplace power and influence, shows you how to identify and embody the Executive Presence (EP) that you need to succeed. You can have the experience and qualifications of a leader, but without executive presence, you won't advance. EP is an amalgam of qualities that true leaders exude, a presence that telegraphs you're in charge or deserve to be. Articulating those qualities isn't easy, however. Based on a nationwide survey of college graduates working across a range of sectors and occupations, Sylvia Hewlett and the Center for Talent Innovation discovered that EP is a dynamic, cohesive mix of appearance, communication, and gravitas. While these elements are not equal, to have true EP, you must know how to use all of them to your advantage. Filled with eye-opening insights, analysis, and practical advice for both men and women, mixed with illustrative examples from executives learning to use the EP, Executive Presence will help you make the leap from working like an executive to feeling like an executive. |
| c-suite communication skills: Five Stars Carmine Gallo, 2018-06-05 “As technology threatens to displace countless jobs and skills, the ability to communicate is becoming more important than ever. This book is full of examples to help you get better at transporting your thoughts and emotions into the minds of other people.” —Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg How to master the art of persuasion—from the bestselling author of Talk Like TED. Ideas don’t sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a “soft” skill—it is the human edge that will make you unstoppable, irresistible, and irreplaceable—earning you that perfect rating, that fifth star. In Five Stars, Carmine Gallo, bestselling author of Talk Like TED, breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable—not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your imagination and ignite your dreams. In the knowledge age—the information economy—you are only as valuable as your ideas. Five Stars is a book to help you bridge the gap between mediocrity and exceptionality, and gain your competitive edge in the age of automation. In Five Stars, you will also learn: -The one skill billionaire Warren Buffett says will raise your value by 50 percent. -Why your job might fall into a category where 75 percent or more of your income relies on your ability to sell your idea. -How Airbnb’s founders follow a classic 3-part formula shared by successful Hollywood movies. -Why you should speak in third-grade language to persuade adult listeners. -The one brain hack Steve Jobs, Leonardo da Vinci, and Picasso used to unlock their best ideas. |
| c-suite communication skills: The C-Suite Code: Mastering Skills for Executive Excellence Gerard Assey, 2024-06-22 ‘The C-Suite Code: Mastering Skills for Executive Excellence’ is a definitive guide tailored exclusively for C-suite Executives, providing essential insights into the key skills that set exceptional leaders apart. This comprehensive book covers a range of crucial competencies, including Leadership and Vision, Strategic Thinking, Financial Acumen, Communication and Influence, Innovation and Adaptability, Global and Cultural Awareness, Corporate Governance and Ethics, Conflict Resolution and Crisis Management, and Personal Development and Self-Awareness. Through real-life examples and actionable strategies, C-suite Executives will learn how to inspire teams, make informed decisions, foster innovation, navigate the global landscape, resolve conflicts, and lead with purpose and integrity. The book empowers leaders to prioritize personal growth, continuously adapt to challenges, and leave a lasting impact on their organizations and industries. Armed with this wisdom, C-suite Executives will ascend to new heights of leadership excellence, leaving a legacy of inspiration and transformation. |
| c-suite communication skills: The Power of Communication Helio Fred Garcia, 2012 Communication is the absolutely indispensable leadership discipline. But, too often, leaders and professional communicators get mired in tactics, and fail to influence public attitudes in the ways that would help them the most. This book builds on the U.S. Marine Corps' legendary publication Warfighting, showing how to apply the Corps' proven leadership and strategy doctrine to all forms of public communication. The author reveals how to orient on audiences, recognizing their centers of gravity and most critical concerns. He also teaches how to integrate and succeed with all three levels of communication: strategic, operational, and tactical. He shows how to take the initiative and control the agenda, respond to events with speed and focus, use the power of maneuver, prepare and plan, and put it all together, in order to become a habitually strategic communicator. |
| c-suite communication skills: Leadership Communication Deborah Barrett, 2013-08-23 Leadership Communication guides current and potential leaders in developing the communication capabilities needed to be transformational leaders. It brings together managerial communication and concepts of emotional intelligence to create a new model of communication skills and strategies for corporate leaders. |
| c-suite communication skills: Glass Half-Broken Colleen Ammerman, Boris Groysberg, 2021-04-13 Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on record. But despite these statistics, women remain underrepresented in positions of power and status, with the highest-paying jobs the most gender-imbalanced. Even in fields where the numbers of men and women are roughly equal, or where women actually make up the majority, leadership ranks remain male-dominated. The persistence of these inequalities begs the question: Why haven't we made more progress? In Glass Half-Broken, Colleen Ammerman and Boris Groysberg reveal the pervasive organizational obstacles and managerial actions—limited opportunities for development, lack of role models and sponsors, and bias in hiring, compensation, and promotion—that create gender imbalances. Bringing to light the key findings from the latest research in psychology, sociology, organizational behavior, and economics, Ammerman and Groysberg show that throughout their careers—from entry-level to mid-level to senior-level positions—women get pushed out of the leadership pipeline, each time for different reasons. Presenting organizational and managerial strategies designed to weaken and ultimately break down these barriers, Glass Half-Broken is the authoritative resource that managers and leaders at all levels can use to finally shatter the glass ceiling. |
| c-suite communication skills: Business Acumen for Strategic Communicators Matthew W. Ragas, Ron Culp, 2024-09-10 Drawing on Ragas and Culp’s prior books, this workbook offers hands-on learning opportunities to help put newly acquired business acumen knowledge into practice. Through briefs, exercises and discussion activities readers will learn to analyze and interpret key business materials produced by companies and nonprofits organizations. |
| c-suite communication skills: Communication Skills for Business Professionals Celeste Lawson, Robert Gill, Angela Feekery, Mieke Witsel, Michael Lewis, Philip Cenere, 2019-06-12 With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication. |
| c-suite communication skills: The Changing C-Suite José Luis Alvarez, Silviya Svejenova, 2022 This book is about changing corporate power structures. We examine the evolving ways in which power at the apex of complex organizations is structured through roles and relationships in anticipation of and in response to diverse contingencies and interests. Our focus is the changing C-suite, a term denoting the most important senior executives in an organization, characterized by the proliferation of and variation in new Chief X Officer (CXO) roles, where 'X' stands for a specific domain, such as sustainability, communication, digital, human resources, finance, etc. By exploring the emergence and evolution of these CXO roles, we seek to understand these elites' new command posts, sources of expertise and identity, competition and collaboration, and ways of getting things done-what we call their 'style'-thereby extending the political perspective of organizations, which has largely overlooked the changing structure and dynamics underlying executive power and actions. It is in moments of structural transformation, such as the ongoing incorporation of a plethora of new CXO roles on executive committees, that the political model of organizations is better revealed and assessed. The book develops a theoretical account, combined with a rich empirical illustration, of the C-suite's transformation over the last two decades: its magnitude and meaning, its co-construction by different interests, and its potential significance for corporate control. As C-suite incumbents have more leeway to construct their roles than managers at any other organizational layer, special attention is placed on their social and political action styles-- |
| c-suite communication skills: Leading with Presence Antonie T. Knoppers, Milly Obdeijn, Steffen R. Giessner, 2021-03-01 Leading with Presence focuses on the non-verbal elements of communication. This book is ideal for those who wish to inspire and motivate those around them and to instil trust. The authors provide very practical hands-on tools, developed through their expertise and years of experience. |
| c-suite communication skills: Leadership Communication E. Bruce Harrison, Judith Mühlberg, 2014-09-05 My graduate students like this book’s real-world focus on public relations as a strategic role in the C-suite. —Ron Culp, professional director, Public Relations & Advertising graduate program, DePaul University; former Senior Vice President, Chief Communication Officer, Sears Leadership in Communication is a cogent, bright, easily readable definition of what corporate communicators do. More than that, it’s an uncommonly careful look at how strategic communication defines, drives, and creates value for a commercial enterprise—its employees, its owners, and those whom they serve. —James S. O’Rourke, IV, PhD, Professor of Management, Mendoza College of Business, University of Notre Dame The quality of leadership in any organization—business, social, military, and government—is enhanced or limited by the quality of its leadership communication. The authors assert that leadership is given force by strategic communication that produces results required in competitive conditions. For the professional in enterprise communication, this brings into focus two questions: What is the relevance of communication in the leadership process of reaching best achievable outcomes (BAOs)? And, how does the primary communication professional attain expert in uence and success in a leadership position? This book provides insights and guidance on functioning at the highest levels of the corpo rate communications profession. |
| c-suite communication skills: Communicate to Inspire Oh, 2014-02-03 Inspirational leaders make us want to achieve more. They persuade us to their cause, win our active support, help us to work better together and make us feel proud to be part of the teams they create. In short, how well you perform as a leader depends on how well you communicate. So if we want to be better leaders ourselves, how do we communicate in a way that inspires? Shortlisted for the 2014/15 CMI Management Book of the Year Award, Communicate to Inspire is an essential manual for any aspiring leader, answering these key practical questions. Kevin Murray presents a model that charts the leadership process and draws stories from the years of experience he has had coaching top leaders from a wide range of organizations. He examines and analyzes some of the key successes (and failures) in leadership and provides a unique and successful model for developing your own leadership skills. Online supporting resources for this book include a supplement article from the author. |
| c-suite communication skills: Chasing Stars Boris Groysberg, 2012-03-25 It is taken for granted in the knowledge economy that companies must employ the most talented performers to compete and succeed. Many firms try to buy stars by luring them away from competitors. But Boris Groysberg shows what an uncertain and disastrous practice this can be. Chasing Stars offers profound insights into the fundamental nature of outstanding performance. It also offers practical guidance to individuals on how to manage their careers strategically, and to companies on how to identify, develop, and keep talent. --Publisher's description. |
| c-suite communication skills: Communicating More Effectively Anne Warfield, 2001-10 |
| c-suite communication skills: Creating Personal Presence Dianna Booher, 2011-10-03 Personal presence is difficult to define but easy to recognize. People with presence carry themselves in a way that turns heads. When they talk, people listen. When they ask, people answer. When they lead, people follow. Personal presence can help you get a date, a mate, a job, or a sale. It can help you lead a meeting, a movement, or an organization. Presence is not something you’re born with—anyone can learn these skills, habits, and traits. Award-winning speaker and consultant Dianna Booher shows how to master dozens of small and significant things that work together to convey presence. She details how body language, manners, and even your surroundings enhance credibility and build rapport. You’ll learn to use voice and language to demonstrate competence, deliver clear and memorable messages, and master emotions. You’ll learn to think strategically, organize ideas coherently, and convey to others genuine interest, integrity, respect, and reliability. Take her self-assessment to measure your progress. With Dianna Booher’s expert, entertaining advice, you can have the same kind of influence as the most successful CEOs, celebrities, and civic leaders. |
| c-suite communication skills: Own the Room Amy Jen Su, Muriel Maignan Wilkins, 2013-04-09 Find your signature voice People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact. So how do you become one of them? How can you learn to “own the room”? This book will help you develop your leadership presence. According to Amy Jen Su and Muriel Maignan Wilkins, leadership presence is the ability to consistently and clearly articulate your value proposition while influencing and connecting with others. They offer a simple and compelling framework, as well as practical advice about how you can develop your own personal presence. No matter where you sit in an organization, you can “own the room” if you are able to do two things well: first, demonstrate your authentic value and distinction, and second, connect to others in a positive way. Leaders who are able to be authentic while connecting with and impacting others have what the authors call a “signature voice”—a means of self-expression that is uniquely and distinctly their own. Once you discover and express your own signature voice, you’ll be ready to take your leadership presence to the next level. Filled with real-life stories and examples, Own the Room demystifies the concept of presence and gives you the tools you need to identify and embrace your unique leadership voice—and have a greater impact on the world around you. |
| c-suite communication skills: Mastering Communication at Work: How to Lead, Manage, and Influence Ethan F. Becker, Jon Wortmann, 2009-08-14 Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations. The book includes interviews with leaders who reveal the inside story of the communication secrets at: The White House Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author Google Laszlo Bock, Vice President, People Operations EMI Publishing Big Jon Platt, President IBM Jeanatte Horan, Vice President of Enterprise Business Transformation Harvard Business School Tony Mayo, Director of the Leadership Initiative The New York Giants Peter John-Baptiste, Director of Public Relations Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk. Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization. |
| c-suite communication skills: How to Say it for Executives Phyllis Mindell, 2005-01-04 How to Say It® for Executives offers everything current and future leaders need to know to get their ideas across powerfully, efficiently, and humanely. Full of practical tips, words, outlines, and models, this guide shows how to: Prepare and deliver effective speeches and talk to large and small audiences Reinforce a message with effective use of nonverbal languageAvoid words and phrases that undermine authority Foster participation during meetings Handle difficult or hostile people with grace Write briefly and clearly |
| c-suite communication skills: Influence Redefined Stacey Hanke, 2017-02-07 Do you feel confident you're a leader with influence? You may be surprised to discover you're not as influential as you think you are. Your team is only as strong as your influence, and many leaders today are mistaken about what it means to be influential. An outdated influence paradigm, along with technological devices and distractions, is making it increasingly challenging for leaders to reach those they need to influence in order to be successful. In fact, many leaders are unwillingly and unknowingly sabotaging themselves and their influence. In her thought-provoking Influence Redefined, Stacey Hanke introduces her powerful Influence Model, a step-by-step method for improving communication and producing the ideal type of influence—one that moves people to action long after an interaction is over. She dispels the most common influence myths and instructs leaders on how to stop sabotaging themselves in order to leave a positive, lasting impression. Using a results-based definition of influence for individuals and organizations, Hanke successfully shows leaders how they can develop influence as a skill through self-awareness, consistency, a positive reputation, adaptability, and impact. With insights from dozens of executives and business leaders, as well as practical how-tos and action steps, Influence Redefined will help leaders multiply and expand their influence every day, Monday to Monday®. Through Stacey Hanke, Inc., the author has provided keynotes, mentoring and training on communicating with influence to thousands of leaders across industries. She is the author of Yes You Can! and has appeared in the New York Times and SmartMoney. Hanke was recognized as one of the National Speakers Association's ''Top 6 Under 40.'' |
| c-suite communication skills: Executive Presence: The Art of Commanding Respect Like a CEO Harrison Monarth, 2009-10-23 Get the Key to the Boardroom with Powerful Executive Presence! “This book can be a key aid in helping you make it to the next level! Great coaching for anyone who is even thinking of becoming an executive!” Marshall Goldsmith, New York Times bestselling author of What Got You Here Won’t Get You There “On the corporate battlefield a true leader’s success is based upon his or her ability to communicate effectively, persuade others to follow a goal, and execute it. This leads to success for all. When the stakes are high, you’re well advised to read this book first.” Scott A. Gaines, vice president, Hertz Corporation “If you are seriously looking to be perceived in the light you choose, Executive Presence is the book that not only answers the question, but shows you how to apply the answers.” Kevin Hogan, author of The Psychology of Persuasion “Harrison Monarth is a first-rate thinker who writes as clearly as he thinks. No matter where you are on the career ladder, Executive Presence will put you a step ahead of your competition.” T. Scott Gross, author of Positively Outrageous Service “Most people know that to move up in your career, you need to have self-awareness and the ability to manage the perceptions of those whose opinions count. . . . Executive Presence is your comprehensive guide to help you become more profi cient at self-marketing and the art of ethical persuasion to achieve your personal and professional goals.” Larina Kase, PsyD, MBA, author of The Confident Leader and coauthor of the New York Times bestseller The Confident Speaker About the Book An expert in coaching high-level players in the art of perception management, Harrison Monarth reveals the critical difference between CEOs and those of us who wish to be CEOs. It’s not a matter of intelligence, connections, or luck. It can be summed up in two words: executive presence. While most of us toil in obscurity and expect great things to follow, those on the path to corporate leadership spend their time perfecting the types of leadership communication skills that generate respect and get others to share their vision. They use these skills to establish how they are perceived by others and to manage their reputation throughout the organization. In other words, these soon-tobe top players have developed the presence of an executive through careful image management—and they make sure they have the goods to back it up. In Executive Presence, Monarth shows how you can seize control of your own career using the same skills. Inside, he explains how to: Accurately “read” people and predict their behavior Influence the perceptions of others Persuade those of opposing views to your side Create and maintain a personal “brand” Manage and control your online reputation Perform damage control when things go wrong Monarth’s conclusions aren’t based solely on his keen insight and extensive experience; they’re the result of the latest scientifi c research in interpersonal communication and human behavior. Talent and skills are important, but they alone won’t take you to the top of your organization. People reach highly infl uential positions because they deeply understand the power of perception and know how to leverage it in their favor. The good news is, anyone with the will to succeed can do it. Executive Presence provides all the techniques you need to take your career to the highest level of any organization. |
| c-suite communication skills: Leadership Presence Kathy Lubar, Belle Linda Halpern, 2004-10-14 BRING THE TECHNIQUES OF THE STAGE TO THE BOARDROOM. For more than a decade, Belle Linda Halpern and Kathy Lubar have applied the lessons and expertise they have learned as performing artists to the work of their company, The Ariel Group. Halpern and Lubar have helped tens of thousands of executives at major companies around the country and the globe, including General Electric, Mobil Oil, Capital One, and Deloitte. In Leadership Presence, they make their time-tested strategies available to everyone, from high-profile CEOs to young professionals seeking promotion. Their practical, proven approach will enable you to develop the skills necessary to inspire confidence, command respect, build credibility, and motivate others. Halpern and Lubar teach you: • How to handle tough situations with heightened confidence and flexibility • How to build your relationships to enhance collaboration and business development • How to express yourself dramatically and motivate others • How to integrate your personal values into communication to inspire others and become a more effective leader Learning the skills of the true performance experts, readers will understand why Leadership Presence is the key to dynamic and authentic leadership. |
| c-suite communication skills: Speaking to Influence Laura Sicola, 2019-02-19 When you speak, whether on stage, in a meeting or on the telephone, do you command the room confidently and naturally? Are you seen as a true leader? Do you get the full respect you deserve and the results you want?If you're like most people, your response to most of these questions is, No, but I want to! The reason is in our blind spot: the gap between how we think we come across when we speak, and how we actually come across to others. Have you ever had an argument in which someone angrily says, It's not what you said, it's how you said it!? The truth is that it's both- and that's the blind spot. If you've ever been there, then this book is for you. Full of stories, examples, and exercises for you to try, Speaking to Influence helps you take the blinders off and see where you're getting in your own way so you can create strong, positive relationships, establish your best reputation, and achieve your greatest goals and purpose. |
| c-suite communication skills: The ’C-Suite’ Executive Leader in Sport Ian Lawrence, 2021-04-19 The 'C-Suite' Executive Leader in Sport explores the challenges of this role within elite professional sport.Examining the experience of C-Suite executives, contributors analyse how this relates to existing research,informing and challenging those responsible for identification, recruitment and promotion of C-Suite sports industry personnel. |
| c-suite communication skills: Speak Like a CEO: Secrets for Commanding Attention and Getting Results Suzanne Bates, 2005-04-21 An award-winning news anchor presents methods for better communication in any business environment During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach, Bates is renowned for her uncanny ability to transform even the shyest oratorical mouse into a public-speaking lion. In Speak Like a CEO, Bates: Reveals the secrets for communicating in any situation Describes simple techniques for acing speeches, presentations, media interviews, Q&A sessions, business meetings, and more Outlines self-improvement plans that can easily be customized to your needs Shares secrets from top leaders, including Mario Cuomo's technique for overcoming stage fright and Colin Powell's secret for projecting authenticity |
| c-suite communication skills: Rebirth of the Salesman Cian McLoughlin, 2015-11-18 Chock full of case studies, war stories and interviews with sales leaders, Rebirth of the Salesman provides a candid perspective on the multi-billion dollar sales industry. Each chapter focuses on a specific character trait for achieving sales mastery, providing concrete steps, for readers to develop their sales effectiveness and enhance their personal brand. Blending insights from opposing sides of the sales spectrum, Rebirth of the Salesman delivers an engaging, entertaining and inspiring read. |
| c-suite communication skills: Leadership Presence (HBR Emotional Intelligence Series) Harvard Business Review, Amy J.C. Cuddy, Deborah Tannen, Amy Jen Su, John Beeson, 2018-04-17 Lead with charisma and confidence. Many leaders consider executive presence a make-or-break factor in high-powered promotions. But what is this elusive quality, and how do you develop it? This book explains how to build the charisma, confidence, and decisiveness that top leaders project. Whether you're delivering a critical presentation or managing a hectic meeting, you'll be inspired to approach the situation with new strength. This volume includes the work of: Deborah Tannen Amy J. C. Cuddy Amy Jen Su This collection of articles includes Deconstructing Executive Presence, by John Beeson; How New Managers Can Send the Right Leadership Signals, by Amy Jen Su; To Sound Like a Leader, Think About What You Say, and How and When You Say It, by Rebecca Shambaugh; Connect, Then Lead, by Amy J. C. Cuddy, Matthew Kohut, and John Neffinger; The Power of Talk: Who Gets Heard and Why, by Deborah Tannen; and Too Much Charisma Can Make Leaders Look Less Effective, by Jasmine Vergauwe, Bart Wille, Joeri Hofmans, Robert B. Kaiser, and Filip De Fruyt. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. |
| c-suite communication skills: Leadership Language Chris Westfall, 2018-09-11 The only language you need to know to change your results. Inside each of us is a vision of how things could be. Yet most people remain frustrated by a lack of impact, unable to connect and inspire the people they care about the most. Why? There’s a language we understand, but rarely use. A language that’s sincere. Powerful. Compelling. A language of words—and actions—that can’t be denied. Leadership Language will help you to peel back the ineffective “business speak”, so you can change the conversation. And change your results. Imagine what could happen when you replace frustration with an irresistible vision—for yourself, your team and your organization. Today’s leaders face so many challenges—employee retention, operational efficiency, culture, collaboration, leading across generations, and more—but communication is at the heart of every one of those issues. A clear message with a powerful delivery gets you halfway home. Honing in on your next conversation can drive more impact, better relationships, and greater overall effectiveness. For yourself. Your career. Your company. They say there’s nothing that can stop an idea whose time has come. So, take the lead. It’s time for you to create what’s missing. And Leadership Language will show you how. Get clear on your vision, get aligned with your story, and get others engaged with your message Connect with the people that matter most, in a way that invites innovation and new outcomes Find the courage to move forward, conquer change, and create powerful impact—while you help others do the same From student leaders to the C-suite, there is only one way for a leader to make an impact: communication. Leadership Language is your personal guide to mastering critical skills and unveiling your authentic potential. |
| c-suite communication skills: Energy Vampire Slaying: 101 Dan O'Connor, 2011-05-26 ENERGY VAMPIRE SLAYING:101 How to combat negativity and toxic attitudes in your office, in your home, and in yourself In this program you'll learn: -The secrets master communicators use to keep their cool when dealing with difficult people -What free-style scripting is and how you can use it to defend against verbal assaults -How to use a power phrase and danger phrase list to boost your communication power -How you can prevent conflict from manifesting, using effective communication techniques -Problem-solving verbal patterns and scripts you can use to instantly increase productivity -How to use defusion tactics to slash the time spent dealing with difficult customers -How to respond, rather than react, when you're confronted with negative or difficult behavior -How to use magic phrases to respond quickly and effectively when you're put on the spot -Brain-training techniques such as hemisphere switching you can use to control your emotions when you're under pressure -How to quickly find the right words at the right time during difficult situations, and -Which free tools to use for mastering all of the techniques you'll learn in the program, and the right way to study, so you can develop your skills at lightning speed. I have been using the tactics you taught with great success, not just at work, but at home. I finally had the breakthrough I've been trying for with my daughter. Thank you for giving me the tools I can use to change my life. I thoroughly enjoyed every minute! I'll take any book you have to offer. -Kevin Wahlberg -Dallas, TX |
| c-suite communication skills: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| c-suite communication skills: Crack the C-Suite Code Cassandra Frangos, 2018-03-08 A 2018 DIGITAL BOOK AWARD FINALIST FOR BEST BUSINESS BOOK Covered in Forbes, Fast Company, and Harvard Business Review, Crack the C-Suite Code is a true insider's guide, according to Harvard Business School professor Boris Groysberg. How can I reach the C-suite? That is the most common question Cassandra Frangos hears from the executives she coaches. Many aspire to reach the C-suite, but the typical paths to the top are hard to find and difficult to follow. In Crack the C-Suite Code, Frangos reveals the hidden dynamics for reaching the C-suite. She offers expert guidance based on her experience as a consultant at Spencer Stuart and former head of global executive talent at Cisco, a company with 70,000 employees. Her deep research on the topic includes candid interviews with CEOs, hundreds of aspiring C-suite candidates, and the leading experts in the field. Frangos identifies four core paths you can follow to reach the C-suite: The Tenured Executive, The Free Agent, The Leapfrog Leader, and The Founder. To actively improve your chances for success, she presents: Insider knowledge from current CEOs and well-known executivesGuiding questions that clarify the risks and rewards associated with each pathAccelerators and derailers that either enhance or detract from your chances to succeedAdvice on how to leverage your experience, leadership brand, and mindset to help you land on the C-suite short listInsight on how the evolving role of the CEO affects your strategy to reach the top A career playbook for anyone who aspires to the top spot, Crack the C-Suite Code features advice from successful C-level leaders, including Accompany's Amy Chang, Goldman Sachs' Edith Cooper, Nest's Yoky Matsuoka, Cisco's Chuck Robbins, and Corning's Wendell Weeks. These and other top leaders from a broad range of companies, including Microsoft, Google, and General Electric, tell the stories of their success and help aspiring executives crack the C-suite code. If you've ever wanted to really figure out how to ascend to the C-suite, this is your Rosetta Stone.—James M. Citrin, Leader, Spencer Stuart CEO Practice, and author, You're In Charge, Now What? Frangos has created a roadmap for executives on the fast track. —Sylvia Ann Hewlett, author, Forget a Mentor, Find a Sponsor and Executive Presence |
| c-suite communication skills: Women in the Higher Education C-Suite Lisa Mednick Takami, 2023-10-31 Explore how women have succeeded in higher education administration through the collective wisdom of diverse college and university leaders As the percentage of women college and university presidents continues to increase, more and more women are considering academic administration as a viable career. Current and future leaders who aspire to rise to the top ranks of a college or university need a path to help them navigate the various issues they might encounter in today’s academic institutions. Women in the Higher Education C-Suite: Diverse Executive Profiles explores the personal narratives of a diverse group of women CEOs and senior executives serving in two- and four-year public and private colleges and universities in the United States. Emphasizing real-world leadership, this book focuses on the remarkable women who continue to break barriers and inspire the next generation of leaders. Author Lisa Mednick Takami, Ed.D. draws from extended qualitative interviews with successful higher education CEOs and senior leaders to highlight their lived experiences, career trajectories, leadership lessons, and much more. Throughout the book, the leaders discuss common obstacles and offer recommendations to help you overcome them in your professional journey. Those profiled include: Dr. Mildred García, President, American Association of State Colleges & Universities Dr. Linda Oubré, President, Whittier College Dr. Dena P. Maloney, Retired Superintendent/President, El Camino Community College District Dr. Katrice Albert, Vice President Office of Institutional Diversity, University of Kentucky Dr. Jane Conoley, President, California State University, Long Beach Dr. Sandra Boham, President, Salish Kootenai Community College Dr. Judy P. Sakaki, President Emeritus, Sonoma State University Dr. Becky Petitt, Vice Chancellor for Equity, Diversity, and Inclusion, University of California, San Diego Dr. Erika Endrijonas, Superintendent/President, Pasadena Community College District Dr. Javaune Adams-Gaston, Norfolk State University Dr. Joanne Li, Chancellor, University of Nebraska, Omaha Focuses on the real experiences and formative development of current women leaders Discusses topics such as work-life balance, career change, and professional legacy Addresses how women leaders navigated the COVID-19 pandemic and the Black Lives Matter and Me Too movements Designed to provide inspiration and guidance for future women leaders, Women in the Higher Education C-Suite: Diverse Executive Profiles is a must-read for educators, researchers, administrators, pre-service teachers, students in leadership courses, and women executives from other fields interested in pursuing senior-level college and university administration positions. |
| c-suite communication skills: Law of Connection John C. Maxwell, 2012-08-27 Elizabeth Dole has mastered it. If husband Bob had done the same, he might have become the forty-third president of the United States. It's called the Law of Connection. |
| c-suite communication skills: What More Can I Say? Dianna Booher, 2015-01-06 An essential guidebook for honing business communication skills... Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion—for building solid relationships, and for increasing credibility in the workplace. With lessons from politics, pop culture, business, family life, and current events, the book identifies common reasons that communicators fail to accomplish their goals, along with examples and analyses of messages that succeed and those that fail. |
| c-suite communication skills: TDBoKTM Guide Association for Talent Development, 2024-03-05 The Definitive Resource for the Talent Development Profession The TDBoK™ Guide: Talent Development Body of Knowledge, second edition, is a comprehensive collection of TD concepts, definitions, methodologies, and examples that lays the foundation and guiding principles for those who develop talent in the workplace. Created by the Association for Talent Development (ATD), this reference sets the gold standard for the learning and talent development profession. The first iteration of the TDBok was made available in 2020 through an ATD subscription product. ATD is delighted to present this updated and revised edition in book format. Grounded in and offering a deep dive of ATD’s Talent Development Capability Model, the TDBoK Guide goes beyond the core foundational aspects of training and development and supports the approach that—to be most effective—TD professionals need to develop personal and professional capabilities to impact organizational capability. Covering the TD field’s 23 key disciplines (or capability areas), the TDBoK Guide is divided into three sections that align with the Capability Model’s three domains-personal, professional, and organizational. This second edition—developed by ATD in partnership with industry expert Elaine Biech—includes comprehensive updates based on feedback from the field, more than 100 subject matter expert contributors, and curated perspectives from thousands of publications. For those preparing to obtain certifications offered by ATD—ATD CI’s certification programs, the Associate Professional in Talent Development (APTD), or the Certified Professional in Talent Development (CPTD)—the TDBoK Guide also serves as a helpful resource for exam preparation. ATD’s TDBoK Guide is the differentiator for the field—a resource that every TD professional needs to grow in their careers, today and in the future. |
| c-suite communication skills: Essentials of Communication Skill and Skill Enhancement John O. Greene, 2021-02-27 For those who wish to learn or teach the tools of skillful communication, this book provides concrete insight into what makes a person a successful communicator and guides readers in ways to improve their own communication skills and those of others. Predicated on four simple notions – that communication can be done well or poorly, that communication skills matter, that people differ in those skills, and that those skills can be improved – the book helps readers identify and enhance their own communication strengths and address weaknesses, assess the communication skills of others, and coach others to improvement. Written in an accessible style, chapter highlights include an engaging review of the research on the practical implications of communication skills in our professional and personal lives. The nature of communication skill and issues in skill assessment are examined. Particular attention is given to understanding sources of communication-skill deficits and the design of effective communication-skill training programs. A final chapter examines the roles of technology, cross-cultural interaction, and aging as they relate to communication skill. This book is written for students and professionals in fields such as human resources, sales, training, counseling, customer relations, education, health-care, and the ministry, with application for courses in professional communication, applied communication, and communication skills at the undergraduate, advanced professional degree, and continuing education levels. |
| c-suite communication skills: Communication Rx: Transforming Healthcare Through Relationship-Centered Communication Calvin L. Chou, Laura Cooley, 2017-10-06 A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments—and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set—and help others do the same In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name. |
| c-suite communication skills: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| c-suite communication skills: On Top of the Cloud Hunter Muller, 2012-01-24 Praise for ON TOP OF THE CLOUD 21st-century CIOs have a dual responsibility: driving down costs and creating new business value. Managing this seeming dichotomy is the domain of top business executives everywhere, and CIOs everywhere are learning to step it up. The original research contained in Hunter's book serves as a practical road map for IT strategy in today's ultra-competitive markets. —Randy Spratt, EVP, CIO, and CTO, McKesson Corporation This is a thoughtfully written book, and the timing is perfect. Hunter really understands the challenges confronting transformational CIOs in today's markets, and he captures the choices they face as they work to create value for their organizations while driving down the costs of doing business in the modern world. The wealth of information contained in this book makes it truly valuable to career IT leaders and future CIOs alike. —Mark Polansky, Senior Client Partner and Managing Director, Information Technology Center of Expertise, Korn/Ferry International, North America The cloud involves more than just technology. It's really more of a new business model. Hunter grasps the central truth about cloud computing, and that's why this is a valuable book. Hunter understands the issues and conveys them in a conversational tone that is truly refreshing. —Dave Smoley, SVP and CIO, Flextronics International You may think this is a book about technology; well it's not. It's a book about leadership, packed with stories about real leaders finding new customers and markets, transforming the way their organizations work, and adding value—with the next generation of technology as the enabler. The cloud holds real potential. Read this book to see how top CIOs are positioning their companies. —Tony Leng, Managing Director, Diversified Search Hunter has the unique ability to distill the best thinking of world-class CIOs into something you can act on. If you are a technology executive trying to find the right balance between generating business value and managing IT costs, this is the right book for you. On Top of the Cloud will be especially useful for transformational CIOs tasked with developing their company's strategies for technology-driven business growth. —Randy Krotowski, CIO, Global Upstream, Information Technology, Chevron Corporation |
| c-suite communication skills: The Fourth Industrial Revolution Klaus Schwab, 2017-01-03 World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress. |
| c-suite communication skills: The CEO of Technology Hunter Muller, 2018-01-11 The CIO playbook, with lessons from the world's best leaders The CEO of Technology shows today's CIOs how to become exceptional leaders and bring value to their organization. By taking lessons from some of the world's best CEOs, you'll develop the traits and characteristics that drive legendary leadership. Interviews with top executives at leading global technology companies including Apple, Boeing, Direct TV, Facebook, Texas Instruments, and more provide deep and valuable insight into what it means to lead in a hyper-driven tech environment. These stories provide valuable lessons that don't come from a classroom, but only from the in-the-trenches experience of the world's best leaders—coupled with a groundbreaking leadership approach designed for the demands of today's markets, to give you the ultimate CIO handbook. You'll learn how to maximize the value of your greatest asset—your team—and how to drive performance to unprecedented levels. You'll discover how great leaders communicate business strategy across the modern enterprise, and become a driving force behind your organization's success. The IT industry is experiencing a seismic shift that is revolutionizing the way companies do business. The stakes are high, everything is in flux, and there are no guaranteed paths to success. Whether this revolution means crisis or opportunity is up to you; this book gives you a game-changing approach to IT leadership in the 21st century enterprise. Improve the quality of your leadership and strengthen the C-suite bond Attract top talent, build great teams, and align IT with overall strategic vision Become the indispensable leader who consistently drives achievement Integrate technology and business strategy to become a high-value CIO Modern CIOs face a radically new array of leadership challenges in today's ultra-competitive, highly volatile markets; are you capable of leading the charge to the top? The CEO of Technology offers a visionary approach and the wisdom of experience to help you join the ranks of great leaders. |
The Seven Skills You Need to Thrive in the C-Suite
Mar 18, 2014 · 5. Communication and presentation. Collectively, the consultants said the ideal C-suite candidate possesses the power of persuasion and excellent presentation skills—which …
The C-Suite Skills That Matter Most - The Conference Group, …
C-suite. Today firms need to hire executives who are able to motivate diverse, technologically savvy, and global workforces; who can play the role of corporate statesperson, dealing …
C Suite Communication Skills - old.icapgen.org
C Suite Communication Skills: A+ Strategies for C-Suite Communications Ed Barks,2019-01-08 An essential resource for communications and public affairs experts who counsel their C suite …
Communicating With & Presenting to the C-Suite - MPIWeb
Does your program/initiative have an effective 37% communications component? If so, what have. been your biggest successes? communications? - Identifying key drivers of change for …
Fundamentals - Professionally Speaking...
suite audiences have a short attention span, a “show-me” attitude, and no problem interrupting your carefully crafted words. Learning professionals must be prepared to deliver presentations …
Inside the Mind of the C-Suite - Jabian
Whether you are in an entry-level role with a view to a corner ofice, a rising star in the business looking to hone your skills and gain a broader perspective, or looking to become a better …
C-Level Communication: Mastering the Art of Executive …
you're a C-suite executive striving for better team cohesion or an aspiring leader aiming to navigate the complexities of executive interactions, this article offers valuable insights and …
Carousel #04: C-Suite Aspirations
We've compiled 10 essential strategies to help you unlock your full potential and achieve your C-suite aspirations. Master these strategies and you'll enhance your professional capabilities and …
The Demand for Executive Skills - GitHub Pages
To examine the role of an increase in the value of C-suite communication, we consider the relationship between the demand for social skills in the C-suite and skills that rms look for in …
Going beyond engagement: The business value of internal …
In this white paper, Zora takes a closer look at the business value of internal communications for the C-suite, particularly in a period of rapid business, technological and political disruption, and …
C Suite Communication Skills (Download Only)
C Suite Communication Skills: A+ Strategies for C-Suite Communications Ed Barks,2019-01-08 An essential resource for communications and public affairs experts who counsel their C suite …
Seven Skills to Succeed in the C-Suite - The Official Board
Soft Skills Asked to rate important soft skills, the executives surveyed rated “listening” highest, followed by interpersonal skills with subordinates, verbal communication, analytical thinking, …
Communications Officer and the C-Suite - eacd-online.eu
Our role as Chief Communication Officers (CCO) is constantly evolving. We know that we have a vital role to play in strategic busi-ness decisions, particularly in recognising their impact on the …
ASCENDING TO THE C-SUITE: FROM THEORY TO …
> Enhance key skills essential for executive leadership: Learn how skills in persuasion and influence, crisis communications, and negotiations demonstrate to others your C-Suite potential.
Leadership beyond the C-suite - McKinsey & Company
Communicating effectively is a behavior. Being able to engage people by listening is a behavior. Giving a direction is a behavior. Leaders influence their environment—and organizational …
C Suite Communication Presentation Skills - Viralstyle
Vautier system offers a set of proven techniques to instill skills executives can master and utilize to take their communication skills to the next level - to learn how to speak as well as they think.
Why good strategies fail Lessons for the C-suite
Why good strategies fail: lessons for the C-suite, an Economist Intelligence Unit report, sponsored by the Project Management Institute (PMI), addresses how C-level executives engage in the …
C Suite Communication Presentation Skills Copy - Viralstyle
Decoding C Suite Communication Presentation Skills: Revealing the Captivating Potential of Verbal Expression In an era characterized by interconnectedness and an insatiable thirst for …
Four Paths to the C-Suite - Spencer Stuart
To lead organizations that thrive in this environment, aspiring C-suite executives must navigate a course that allows them to build a robust set of leadership capabilities and experience and …
Who Lives in the C-Suite? Organizational Structure and the …
Jun 18, 2013 · Key words: communication, organizational design, functions, centralization, M-form, hierarchy, top management team, C-Suite, information technology, activities, …
The Seven Skills You Need to Thrive in the C-Suite
Mar 18, 2014 · 5. Communication and presentation. Collectively, the consultants said the ideal C-suite candidate possesses the power of persuasion and excellent presentation skills—which …
The C-Suite Skills That Matter Most - The Conference Group, …
C-suite. Today firms need to hire executives who are able to motivate diverse, technologically savvy, and global workforces; who can play the role of corporate statesperson, dealing …
C Suite Communication Skills - old.icapgen.org
C Suite Communication Skills: A+ Strategies for C-Suite Communications Ed Barks,2019-01-08 An essential resource for communications and public affairs experts who counsel their C suite …
Communicating With & Presenting to the C-Suite - MPIWeb
Does your program/initiative have an effective 37% communications component? If so, what have. been your biggest successes? communications? - Identifying key drivers of change for …
Fundamentals - Professionally Speaking...
suite audiences have a short attention span, a “show-me” attitude, and no problem interrupting your carefully crafted words. Learning professionals must be prepared to deliver presentations …
Inside the Mind of the C-Suite - Jabian
Whether you are in an entry-level role with a view to a corner ofice, a rising star in the business looking to hone your skills and gain a broader perspective, or looking to become a better …
C-Level Communication: Mastering the Art of Executive …
you're a C-suite executive striving for better team cohesion or an aspiring leader aiming to navigate the complexities of executive interactions, this article offers valuable insights and …
Carousel #04: C-Suite Aspirations
We've compiled 10 essential strategies to help you unlock your full potential and achieve your C-suite aspirations. Master these strategies and you'll enhance your professional capabilities and …
The Demand for Executive Skills - GitHub Pages
To examine the role of an increase in the value of C-suite communication, we consider the relationship between the demand for social skills in the C-suite and skills that rms look for in …
Going beyond engagement: The business value of internal …
In this white paper, Zora takes a closer look at the business value of internal communications for the C-suite, particularly in a period of rapid business, technological and political disruption, and …
C Suite Communication Skills (Download Only)
C Suite Communication Skills: A+ Strategies for C-Suite Communications Ed Barks,2019-01-08 An essential resource for communications and public affairs experts who counsel their C suite …
Seven Skills to Succeed in the C-Suite - The Official Board
Soft Skills Asked to rate important soft skills, the executives surveyed rated “listening” highest, followed by interpersonal skills with subordinates, verbal communication, analytical thinking, …
Communications Officer and the C-Suite - eacd-online.eu
Our role as Chief Communication Officers (CCO) is constantly evolving. We know that we have a vital role to play in strategic busi-ness decisions, particularly in recognising their impact on the …
ASCENDING TO THE C-SUITE: FROM THEORY TO PRACTICE
> Enhance key skills essential for executive leadership: Learn how skills in persuasion and influence, crisis communications, and negotiations demonstrate to others your C-Suite potential.
Leadership beyond the C-suite - McKinsey & Company
Communicating effectively is a behavior. Being able to engage people by listening is a behavior. Giving a direction is a behavior. Leaders influence their environment—and organizational …
C Suite Communication Presentation Skills - Viralstyle
Vautier system offers a set of proven techniques to instill skills executives can master and utilize to take their communication skills to the next level - to learn how to speak as well as they think.
Why good strategies fail Lessons for the C-suite
Why good strategies fail: lessons for the C-suite, an Economist Intelligence Unit report, sponsored by the Project Management Institute (PMI), addresses how C-level executives engage in the …
C Suite Communication Presentation Skills Copy - Viralstyle
Decoding C Suite Communication Presentation Skills: Revealing the Captivating Potential of Verbal Expression In an era characterized by interconnectedness and an insatiable thirst for …
Four Paths to the C-Suite - Spencer Stuart
To lead organizations that thrive in this environment, aspiring C-suite executives must navigate a course that allows them to build a robust set of leadership capabilities and experience and …
Who Lives in the C-Suite? Organizational Structure and the …
Jun 18, 2013 · Key words: communication, organizational design, functions, centralization, M-form, hierarchy, top management team, C-Suite, information technology, activities, …
