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| cahps survey questions pdf: Federal Register , 2013-12 |
| cahps survey questions pdf: Operations Management in Healthcare, Second Edition Corinne M. Karuppan, PhD, CPIM, Nancy E. Dunlap, MD, PhD, MBA, Michael R. Waldrum, MD, MSc, MBA, 2021-12-07 This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the how-tos of effectively managing a healthcare organization, this new edition also addresses the why of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking. Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor’s Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students. Key Features: Demonstrates the how-tos of effectively managing a healthcare organization Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice |
| cahps survey questions pdf: The CG CAHPS Handbook Jeff Morris, Barbara Hotko, Matthew Bates, 2014-06-01 Are you ready for CG CAHPS? Just as Studer Group helps organizations we coach to outperform and outpace the nation in HCAHPS, we bring the same expertise to CG CAHPS. The CG CAHPS Handbook is your guide to improved patient experience and clinical outcomes. Gain tools and tactics to consistently deliver on what matters most to patients and their families. |
| cahps survey questions pdf: Compassionomics Anthony Mazzarelli, Stephen Trzeciak, Cory Booker, 2019 In Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century. Now, for the first time ever, a rigorous review of the science - coupled with captivating stories from the front lines of medicine - demonstrates that human connection in health care matters in astonishing ways. Never before has all the evidence been synthesized together in one place.--Amazon. |
| cahps survey questions pdf: Patient-Reported Outcomes in Performance Measurement David Cella, Elizabeth A. Hahn, Sally E. Jensen, Zeeshan Butt, Cindy J. Nowinski, Nan Rothrock, Kathleen N. Lohr, 2015-09-17 Patient-reported outcomes (PROs) are measures of how patients feel or what they are able to do in the context of their health status; PROs are reports, usually on questionnaires, about a patient's health conditions, health behaviors, or experiences with health care that individuals report directly, without modification of responses by clinicians or others; thus, they directly reflect the voice of the patient. PROs cover domains such as physical health, mental and emotional health, functioning, symptoms and symptom burden, and health behaviors. They are relevant for many activities: helping patients and their clinicians make informed decisions about health care, monitoring the progress of care, setting policies for coverage and reimbursement of health services, improving the quality of health care services, and tracking or reporting on the performance of health care delivery organizations. We address the major methodological issues related to choosing, administering, and using PROs for these purposes, particularly in clinical practice settings. We include a framework for best practices in selecting PROs, focusing on choosing appropriate methods and modes for administering PRO measures to accommodate patients with diverse linguistic, cultural, educational, and functional skills, understanding measures developed through both classic and modern test theory, and addressing complex issues relating to scoring and analyzing PRO data. |
| cahps survey questions pdf: Handbook of Home Health Care Administration Harris, 2015-10 Professional reference for Nurses on Home Health Care |
| cahps survey questions pdf: Measures of Health Literacy Institute of Medicine, Board on Population Health and Public Health Practice, Roundtable on Health Literacy, 2009-12-30 Health literacy-the ability for individuals to obtain, process, and understand basic health information and services to facilitate appropriate health decisions-is increasingly recognized as an important facet of health care and health outcomes. Although research on health literacy has grown tremendously in the past decade, there is no widely agreed-upon framework for health literacy as a determinant of health outcomes. Most instruments focus on assessing an individual's health literacy, yet the scope of health literacy reaches far beyond an individual's skills and abilities. Health literacy occurs in the context of the health care system, and therefore measures of health literacy must also assess the demands and complexities of the health care systems with which patients interact. For example, measures are needed to determine how well the system has been organized so that it can be navigated by individuals with different levels of health literacy and how well health organizations are doing at making health information understandable and actionable. To examine what is known about measures of health literacy, the Institute of Medicine convened a workshop. The workshop, summarized in this volume, reviews the current status of measures of health literacy, including those used in the health care setting; discusses possible surrogate measures that might be used to assess health literacy; and explores ways in which health literacy measures can be used to assess patient-centered approaches to care. |
| cahps survey questions pdf: Testimony of the Military Compensation and Retirement Modernization Commission United States. Congress. Senate. Committee on Armed Services, United States. Congress. Senate. Committee on Armed Services. Subcommittee on Personnel, 2015 |
| cahps survey questions pdf: A TEXTBOOK ON QUALITY IMPROVEMENT AND PATIENT SAFETY IN ANESTHESIA AND SURGICAL CARE Dr. Zuber M. Shaikh, 2019-01-01 This textbook is divided in to seven units as follows: Unit-I: Anesthesiology, Patient Safety and Quality Improvement; Unit-II: Education, Training, Equipment, Supplies and Implants Unit-III: Pre-Operative Anesthesia Evaluation, Consents and NPO; Unit-IV: Anesthesia Care Plan; Unit-V: Anesthesia Care; Unit-VI: Anesthesia, Sedation and Surgical Report; Unit-VII: On-Call and Pain Management This text book is a very unique guide to implement the national and international healthcare accreditation standards in the Anesthesia and Surgical Care for providing the best quality healthcare services for the excellent outcomes and patient safety. |
| cahps survey questions pdf: Handbook of Home Health Care Administration Marilyn D. Harris, 2015-09-22 Handbook of Home Health Care Administration, Sixth Edition is a comprehensive text that reflects the current state of home health care administration. With contributions from leading experts in the field, it addresses key aspects of home health care, including finance, human resource development, legal and ethical issues, management information systems, marketing, quality management, research, and current technology for patient care. |
| cahps survey questions pdf: Accounting for Social Risk Factors in Medicare Payment National Academies of Sciences, Engineering, and Medicine, Health and Medicine Division, Board on Health Care Services, Board on Population Health and Public Health Practice, Committee on Accounting for Socioeconomic Status in Medicare Payment Programs, 2017-06-18 Recent health care payment reforms aim to improve the alignment of Medicare payment strategies with goals to improve the quality of care provided, patient experiences with health care, and health outcomes, while also controlling costs. These efforts move Medicare away from the volume-based payment of traditional fee-for-service models and toward value-based purchasing, in which cost control is an explicit goal in addition to clinical and quality goals. Specific payment strategies include pay-for-performance and other quality incentive programs that tie financial rewards and sanctions to the quality and efficiency of care provided and accountable care organizations in which health care providers are held accountable for both the quality and cost of the care they deliver. Accounting For Social Risk Factors in Medicare Payment is the fifth and final report in a series of brief reports that aim to inform ASPE analyses that account for social risk factors in Medicare payment programs mandated through the IMPACT Act. This report aims to put the entire series in context and offers additional thoughts about how to best consider the various methods for accounting for social risk factors, as well as next steps. |
| cahps survey questions pdf: Total Survey Error in Practice Paul P. Biemer, Edith D. de Leeuw, Stephanie Eckman, Brad Edwards, Frauke Kreuter, Lars E. Lyberg, N. Clyde Tucker, Brady T. West, 2017-02-21 Featuring a timely presentation of total survey error (TSE), this edited volume introduces valuable tools for understanding and improving survey data quality in the context of evolving large-scale data sets This book provides an overview of the TSE framework and current TSE research as related to survey design, data collection, estimation, and analysis. It recognizes that survey data affects many public policy and business decisions and thus focuses on the framework for understanding and improving survey data quality. The book also addresses issues with data quality in official statistics and in social, opinion, and market research as these fields continue to evolve, leading to larger and messier data sets. This perspective challenges survey organizations to find ways to collect and process data more efficiently without sacrificing quality. The volume consists of the most up-to-date research and reporting from over 70 contributors representing the best academics and researchers from a range of fields. The chapters are broken out into five main sections: The Concept of TSE and the TSE Paradigm, Implications for Survey Design, Data Collection and Data Processing Applications, Evaluation and Improvement, and Estimation and Analysis. Each chapter introduces and examines multiple error sources, such as sampling error, measurement error, and nonresponse error, which often offer the greatest risks to data quality, while also encouraging readers not to lose sight of the less commonly studied error sources, such as coverage error, processing error, and specification error. The book also notes the relationships between errors and the ways in which efforts to reduce one type can increase another, resulting in an estimate with larger total error. This book: • Features various error sources, and the complex relationships between them, in 25 high-quality chapters on the most up-to-date research in the field of TSE • Provides comprehensive reviews of the literature on error sources as well as data collection approaches and estimation methods to reduce their effects • Presents examples of recent international events that demonstrate the effects of data error, the importance of survey data quality, and the real-world issues that arise from these errors • Spans the four pillars of the total survey error paradigm (design, data collection, evaluation and analysis) to address key data quality issues in official statistics and survey research Total Survey Error in Practice is a reference for survey researchers and data scientists in research areas that include social science, public opinion, public policy, and business. It can also be used as a textbook or supplementary material for a graduate-level course in survey research methods. |
| cahps survey questions pdf: Analyzing Qualitative Data H. Russell Bernard, Amber Wutich, Gery W. Ryan, 2016-06-23 The fully updated Second Edition of Analyzing Qualitative Data: Systematic Approaches by H. Russell Bernard, Amber Wutich, and Gery W. Ryan presents systematic methods for analyzing qualitative data with clear and easy-to-understand steps. The first half is an overview of the basics, from choosing a topic to collecting data, and coding to finding themes, while the second half covers different methods of analysis, including grounded theory, content analysis, analytic induction, semantic network analysis, ethnographic decision modeling, and more. Real examples drawn from social science and health literature along with carefully crafted, hands-on exercises at the end of each chapter allow readers to master key techniques and apply them to their own disciplines. |
| cahps survey questions pdf: Crossing the Quality Chasm Institute of Medicine, Committee on Quality of Health Care in America, 2001-07-19 Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change. |
| cahps survey questions pdf: Measuring the Quality of Health Care Institute of Medicine, The National Roundtable on Health Care Quality, 1999-02-09 The National Roundtable on Health Care Quality was established in 1995 by the Institute of Medicine. The Roundtable consists of experts formally appointed through procedures of the National Research Council (NRC) who represent both public and private-sector perspectives and appropriate areas of substantive expertise (not organizations). From the public sector, heads of appropriate Federal agencies serve. It offers a unique, nonadversarial environment to explore ongoing rapid changes in the medical marketplace and the implications of these changes for the quality of health and health care in this nation. The Roundtable has a liaison panel focused on quality of care in managed care organizations. The Roundtable convenes nationally prominent representatives of the private and public sector (regional, state and federal), academia, patients, and the health media to analyze unfolding issues concerning quality, to hold workshops and commission papers on significant topics, and when appropriate, to produce periodic statements for the nation on quality of care matters. By providing a structured opportunity for regular communication and interaction, the Roundtable fosters candid discussion among individuals who represent various sides of a given issue. |
| cahps survey questions pdf: A Case Manager’s Study Guide Skinner, Stefany H Almaden, 2018-03-20 Preceded by A case manager's study guide / Denise Fattorusso, Campion Quin. 4th ed. c2013. |
| cahps survey questions pdf: AHRQ Research in Action , 2001 |
| cahps survey questions pdf: Understanding Survey Methodology Philip S. Brenner, 2020-10-23 This volume ambitiously applies sociological theory to create an understanding of aspects of survey methodology. It focuses on the interplay between sociology and survey methodology: what sociological theory and approaches can offer to survey research and vice versa. The volume starts with a focus on direct connections between sociological theories and their applications in survey research. It further presents cutting-edge, original research that applies the “sociological imagination” to substantive concerns important to sociologists, survey methodologists, and social scientists and includes issues such as health, immigration, race/ethnicity, gender and sexuality, and criminal justice. |
| cahps survey questions pdf: Performance Measurement Institute of Medicine, Board on Health Care Services, Committee on Redesigning Health Insurance Performance Measures, Payment, and Performance Improvement Programs, 2006-07-09 Performance Measurement is the first in a new series of an ongoing effort by the Institute of Medicine (IOM) to improve health care quality. Performance Measurement offers a comprehensive review of available measures and introduces a new framework to examine these measures against the six aims of the health care system: health care should be safe, effective, patient-centered, timely, efficient, and equitable. This new book also addresses the gaps in performance measurement and introduces the need for measures that are longitudinal, comprehensive, population-based, and patient-centered. This book is directed toward all concerned with improving the quality and performance of the nation's health care system in its multiple dimensions and in both the public and private sectors. |
| cahps survey questions pdf: Medicare Hospice Manual , 1992 |
| cahps survey questions pdf: Evaluation of the Department of Veterans Affairs Mental Health Services National Academies of Sciences, Engineering, and Medicine, Health and Medicine Division, Board on Health Care Services, Committee to Evaluate the Department of Veterans Affairs Mental Health Services, 2018-03-29 Approximately 4 million U.S. service members took part in the wars in Afghanistan and Iraq. Shortly after troops started returning from their deployments, some active-duty service members and veterans began experiencing mental health problems. Given the stressors associated with war, it is not surprising that some service members developed such mental health conditions as posttraumatic stress disorder, depression, and substance use disorder. Subsequent epidemiologic studies conducted on military and veteran populations that served in the operations in Afghanistan and Iraq provided scientific evidence that those who fought were in fact being diagnosed with mental illnesses and experiencing mental healthâ€related outcomesâ€in particular, suicideâ€at a higher rate than the general population. This report provides a comprehensive assessment of the quality, capacity, and access to mental health care services for veterans who served in the Armed Forces in Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn. It includes an analysis of not only the quality and capacity of mental health care services within the Department of Veterans Affairs, but also barriers faced by patients in utilizing those services. |
| cahps survey questions pdf: Perspectives in Ambulatory Care Nursing Caroline Coburn, Deena Gilland, Beth Ann Swan, 2021-01-15 The perfect ambulatory care primer for undergraduate nursing students or practicing nurses transitioning from acute care settings, Perspectives in Ambulatory Care delivers expert insight into this evolving specialty and familiarizes readers with the top issues and trends they’ll encounter in ambulatory nursing practice. This authoritative resource clarifies the distinctions between ambulatory care and acute care, details the wide variety of ambulatory care roles and settings and demonstrates the growing impact and importance of nurses outside the hospital setting to help readers confidently meet the challenges of a changing healthcare landscape and succeed in this critical area of care. |
| cahps survey questions pdf: Social Media, Sociality, and Survey Research Craig A. Hill, Elizabeth Dean, Joe Murphy, 2013-09-25 Provides the knowledge and tools needed for the future of survey research The survey research discipline faces unprecedented challenges, such as falling response rates, inadequate sampling frames, and antiquated approaches and tools. Addressing this changing landscape, Social Media, Sociality, and Survey Research introduces readers to a multitude of new techniques in data collection in one of the fastest developing areas of survey research. The book is organized around the central idea of a sociality hierarchy in social media interactions, comprised of three levels: broadcast, conversational, and community based. Social Media, Sociality, and Survey Research offers balanced coverage of the theory and practice of traditional survey research, while providing a conceptual framework for the opportunities social media platforms allow. Demonstrating varying perspectives and approaches to working with social media, the book features: New ways to approach data collection using platforms such as Facebook and Twitter Alternate methods for reaching out to interview subjects Design features that encourage participation with engaging, interactive surveys Social Media, Sociality, and Survey Research is an important resource for survey researchers, market researchers, and practitioners who collect and analyze data in order to identify trends and draw reliable conclusions in the areas of business, sociology, psychology, and population studies. The book is also a useful text for upper-undergraduate and graduate-level courses on survey methodology and market research. |
| cahps survey questions pdf: Role Development in Professional Nursing Practice Kathleen Masters, 2024-10-15 Role Development in Professional Nursing Practice, Seventh Edition, is a comprehensive resource to guide students along their journey as professional nurses. It focuses on the foundations of professional nursing practice, including career development, as well as the management of quality and safe patient care. Through theory, classroom activities, and case studies, the text explores topics such as teamwork and collaboration, communication, leadership, evidence-based practice, patient-centered care, informatics, and ethical and legal issues-essential knowledge and competencies that nursing students need for a successful career.management of safe patient care-- |
| cahps survey questions pdf: Patients as Policy Actors Beatrix Hoffman, Nancy Tomes, Rachel Grob, Mark Schlesinger, 2011-07-20 Patients as Policy Actors offers groundbreaking accounts of one of the health field's most important developments of the last fifty years--the rise of more consciously patient-centered care and policymaking. The authors in this volume illustrate, from multiple disciplinary perspectives, the unexpected ways that patients can matter as both agents and objects of health care policy yet nonetheless too often remain silent, silenced, misrepresented, or ignored. The volume concludes with a unique epilogue outlining principles for more effectively integrating patient perspectives into a pluralistic conception of policy-making. With the recent enactment of the Patient Protection and Affordable Care Act, patients' and consumers' roles in American health care require more than ever the careful analysis and attention exemplified by this innovative volume. |
| cahps survey questions pdf: Health Care Financing Review , 2008 |
| cahps survey questions pdf: Making Healthcare Safe Lucian L. Leape, 2021-05-28 This unique and engaging open access title provides a compelling and ground-breaking account of the patient safety movement in the United States, told from the perspective of one of its most prominent leaders, and arguably the movement’s founder, Lucian L. Leape, MD. Covering the growth of the field from the late 1980s to 2015, Dr. Leape details the developments, actors, organizations, research, and policy-making activities that marked the evolution and major advances of patient safety in this time span. In addition, and perhaps most importantly, this book not only comprehensively details how and why human and systems errors too often occur in the process of providing health care, it also promotes an in-depth understanding of the principles and practices of patient safety, including how they were influenced by today’s modern safety sciences and systems theory and design. Indeed, the book emphasizes how the growing awareness of systems-design thinking and the self-education and commitment to improving patient safety, by not only Dr. Leape but a wide range of other clinicians and health executives from both the private and public sectors, all converged to drive forward the patient safety movement in the US. Making Healthcare Safe is divided into four parts: I. In the Beginning describes the research and theory that defined patient safety and the early initiatives to enhance it. II. Institutional Responses tells the stories of the efforts of the major organizations that began to apply the new concepts and make patient safety a reality. Most of these stories have not been previously told, so this account becomes their histories as well. III. Getting to Work provides in-depth analyses of four key issues that cut across disciplinary lines impacting patient safety which required special attention. IV. Creating a Culture of Safety looks to the future, marshalling the best thinking about what it will take to achieve the safe care we all deserve. Captivatingly written with an “insider’s” tone and a major contribution to the clinical literature, this title will be of immense value to health care professionals, to students in a range of academic disciplines, to medical trainees, to health administrators, to policymakers and even to lay readers with an interest in patient safety and in the critical quest to create safe care. |
| cahps survey questions pdf: Risk Management in Health Care Institutions Florence Kavaler, Allen D. Spiegel, 2003 Risk management for health care institutions involves the protection of the assets of the organizations, agencies, and individual providers from liability. A strategic approach can result in significant cost savings. Risk Management in Health Care Institutions: A Strategic Approach offers governing boards, chief executive officers, administrators, and health profession students the opportunity to organize and devise a successful risk management program. Experts in risk management have contributed comprehensive, up-to-date syntheses of relevant topics to assist with practical risk management strategies. |
| cahps survey questions pdf: Eliminating Health Disparities National Research Council, Division of Behavioral and Social Sciences and Education, Committee on National Statistics, Panel on DHHS Collection of Race and Ethnicity Data, 2004-08-09 Disparities in health and health care across racial, ethnic, and socioeconomic backgrounds in the United States are well documented. The reasons for these disparities are, however, not well understood. Current data available on race, ethnicity, SEP, and accumulation and language use are severely limited. The report examines data collection and reporting systems relating to the collection of data on race, ethnicity, and socioeconomic position and offers recommendations. |
| cahps survey questions pdf: Question Evaluation Methods Jennifer Madans, Kristen Miller, Aaron Maitland, Gordon B. Willis, 2011-10-14 Insightful observations on common question evaluation methods and best practices for data collection in survey research Featuring contributions from leading researchers and academicians in the field of survey research, Question Evaluation Methods: Contributing to the Science of Data Quality sheds light on question response error and introduces an interdisciplinary, cross-method approach that is essential for advancing knowledge about data quality and ensuring the credibility of conclusions drawn from surveys and censuses. Offering a variety of expert analyses of question evaluation methods, the book provides recommendations and best practices for researchers working with data in the health and social sciences. Based on a workshop held at the National Center for Health Statistics (NCHS), this book presents and compares various question evaluation methods that are used in modern-day data collection and analysis. Each section includes an introduction to a method by a leading authority in the field, followed by responses from other experts that outline related strengths, weaknesses, and underlying assumptions. Topics covered include: Behavior coding Cognitive interviewing Item response theory Latent class analysis Split-sample experiments Multitrait-multimethod experiments Field-based data methods A concluding discussion identifies common themes across the presented material and their relevance to the future of survey methods, data analysis, and the production of Federal statistics. Together, the methods presented in this book offer researchers various scientific approaches to evaluating survey quality to ensure that the responses to these questions result in reliable, high-quality data. Question Evaluation Methods is a valuable supplement for courses on questionnaire design, survey methods, and evaluation methods at the upper-undergraduate and graduate levels. it also serves as a reference for government statisticians, survey methodologists, and researchers and practitioners who carry out survey research in the areas of the social and health sciences. |
| cahps survey questions pdf: The Use of Psychological Testing for Treatment Planning and Outcomes Assessment Mark E. Maruish, 2004-07-19 Test-based psychological assessment has been significantly affected by the health care revolution in the United States during the past two decades. Despite new limitations on psychological services across the board and psychological testing in particular, it continues to offer a rapid and efficient method of identifying problems, planning and monitoring a course of treatment, and assessing the outcomes of interventions. This thoroughly revised and greatly expanded third edition of a classic reference, now three volumes, constitutes an invaluable resource for practitioners who in a managed care era need to focus their testing not on the general goals of personality assessment, symptom identification, and diagnosis so often presented to them as students and trainees, but on specific questions: What course of treatment should this person receive? How is it going? Was it effective? New chapters describe new tests and models and new concerns such as ethical aspects of outcomes assessment. Volume I reviews general issues and recommendations concerning the use of psychological testing for screening for psychological disturbances, planning and monitoring appropriate interventions, and the assessing outcomes, and offers specific guidelines for selecting instruments. It also considers more specific issues such as the analysis of group and individual patient data, the selection and implementation of outcomes instrumentation, and the ethics of gathering and using outcomes data. Volume II discusses psychological measures developed for use with younger children and adolescents that can be used for the purposes outlined in Volume I; Volume III, those developed for use with adults. Drawing on the knowledge and experience of a diverse group of leading experts--test developers, researchers, clinicians and others, the third edition of The Use of Psychological Testing for Treatment Planning and Outcomes Assessment provides vital assistance to all clinicians, and to their trainees and graduate students. |
| cahps survey questions pdf: Vital Signs Institute of Medicine, Committee on Core Metrics for Better Health at Lower Cost, 2015-08-26 Thousands of measures are in use today to assess health and health care in the United States. Although many of these measures provide useful information, their usefulness in either gauging or guiding performance improvement in health and health care is seriously limited by their sheer number, as well as their lack of consistency, compatibility, reliability, focus, and organization. To achieve better health at lower cost, all stakeholders - including health professionals, payers, policy makers, and members of the public - must be alert to what matters most. What are the core measures that will yield the clearest understanding and focus on better health and well-being for Americans? Vital Signs explores the most important issues - healthier people, better quality care, affordable care, and engaged individuals and communities - and specifies a streamlined set of 15 core measures. These measures, if standardized and applied at national, state, local, and institutional levels across the country, will transform the effectiveness, efficiency, and burden of health measurement and help accelerate focus and progress on our highest health priorities. Vital Signs also describes the leadership and activities necessary to refine, apply, maintain, and revise the measures over time, as well as how they can improve the focus and utility of measures outside the core set. If health care is to become more effective and more efficient, sharper attention is required on the elements most important to health and health care. Vital Signs lays the groundwork for the adoption of core measures that, if systematically applied, will yield better health at a lower cost for all Americans. |
| cahps survey questions pdf: Health Policy and Advocacy in Hand Surgery, An Issue of Hand Clinics , E-Book Kevin C. Chung, 2020-05-11 This issue of Hand Clinics, guest edited by series consulting editor, Dr. Kevin C. Chung, will focus on Health Policy and Advocacy in Hand Surgery. This issue is one of four issues selected each year by Dr. Chung. Key topics discussed in this issue include, but are not limited to: Impact of Evidence and Health Policy on Hand Surgery Practice; Navigating the Intersection of Evidence and Policy in Hand Surgery Practice; Translating Hand Surgery Evidence into Practice and Policy; Using Evidence for Hand Surgery: How to Practice Evidence-Based Hand Surgery Care; Impact of the Current United States Healthcare Environment on Practice: A Private Practice Viewpoint; Influence of the United States Healthcare Environment and Reform on Academic Healthcare Practice; Leveraging the Electronic Medical Record System to Enhance Hand Surgery Practice; How to Capture Suitable Revenue: Reimbursement and the Current Healthcare Environment with Considerations of Bundled Payments; Evidence-Based Hand Therapy and It's Impact on Health Care Policy; Access to Hand Therapy Following Surgery in United States: Barriers and Facilitators; The Intersection of Hand Surgery Practice and Industry; Establishment of a National Hand Surgery Data Registry; Providing Hand Surgery Care to the Vulnerably Uninsured Patient; Impact of Healthcare Reform on Innovation and Technology; and Health Policy Evaluation in Hand Surgery: Evaluating What Works, among others. |
| cahps survey questions pdf: Population-Based Nursing, Second Edition Patty A. Vitale, MD, MPH, FAAP, 2015-09-15 Now in its second edition, this continues to be the only advanced practice nursing text to focus on core competencies in both epidemiology and population health. The new edition delivers essential content for Doctoral Nursing Programs (DNP) as outlined by the AACN, and encompasses the many changes in healthcare that affect population-based nursing, including the latest requirements set forth by the enactment of the ACA. All chapters include updated information, new content, and relevant case examples that exemplify successful strategies nurses have used to improve population outcomes. Featuring the contributions of several esteemed new authors, the second edition includes a timely new chapter on global health in population-based nursing and vital information about how new technology and social media can be used to improve population outcomes and to develop innovative solutions. The text describes the role of the APRN in identifying and mitigating healthcare disparities at the national and global level, and provides guidance on how to conduct community assessments. New topics include pay for performance implemented by the S, the overconsumption of salt and increasing use of electronic cigarettes, toxic stress, and more. High-level discussion questions and exercises help to reinforce core concepts. New online materials for faculty include answers to problem sets and supplemental discussion questions. In addition to its value as a primary course textbook in a DNP program, the text also serves as a supplementary text for graduate community health nursing programs. New to the Second Edition: Delivers essential content for Doctoral Nursing Practice (DNP) programs as outlined by the AACN Explains how new technology and social media can be used to improve population outcomes and develop innovative interventions Offers high-level exercises and questions for discussion Presents a timely new chapter on global health in population-based nursing Covers ACA-related requirements such as conducting community health needs assessmentsProvides updated information in all chapters with relevant examples, case studies, discussion questions, and references Offers guidelines on the APRNís role in policy-making Presents expanded information on causality, confounding, and describes a comprehensive approach to measuring and interpreting survival data including prognosis Updates program design and development Key Features: Focuses on both epidemiology and population-based nursing competencies Describes the APRN role in identifying and mitigating healthcare disparities at local, national, and global levels Provides guidance in conducting community assessments Includes examples of successful strategies used to improve population outcomes Explains how new technology and social media can be used for the improvement of population outcomes and the development of new and creative interventions. Provides a strong foundation in epidemiologic methodology including mortality measures, the validity and reliability of testing, study designs, sample size, assessing risk and causality, and data analysis and interpretation Offers high-level exercises and questions for discussion to help students synthesize, integrate, and apply information |
| cahps survey questions pdf: Service Savvy Health Care Wendy Leebov, Susan Afriat, Jeanne Presha, 1998-05-29 Providing excellent explanations to customers Improving service recovery (effective complaint handling). |
| cahps survey questions pdf: To Err Is Human Institute of Medicine, Committee on Quality of Health Care in America, 2000-03-01 Experts estimate that as many as 98,000 people die in any given year from medical errors that occur in hospitals. That's more than die from motor vehicle accidents, breast cancer, or AIDSâ€three causes that receive far more public attention. Indeed, more people die annually from medication errors than from workplace injuries. Add the financial cost to the human tragedy, and medical error easily rises to the top ranks of urgent, widespread public problems. To Err Is Human breaks the silence that has surrounded medical errors and their consequenceâ€but not by pointing fingers at caring health care professionals who make honest mistakes. After all, to err is human. Instead, this book sets forth a national agendaâ€with state and local implicationsâ€for reducing medical errors and improving patient safety through the design of a safer health system. This volume reveals the often startling statistics of medical error and the disparity between the incidence of error and public perception of it, given many patients' expectations that the medical profession always performs perfectly. A careful examination is made of how the surrounding forces of legislation, regulation, and market activity influence the quality of care provided by health care organizations and then looks at their handling of medical mistakes. Using a detailed case study, the book reviews the current understanding of why these mistakes happen. A key theme is that legitimate liability concerns discourage reporting of errorsâ€which begs the question, How can we learn from our mistakes? Balancing regulatory versus market-based initiatives and public versus private efforts, the Institute of Medicine presents wide-ranging recommendations for improving patient safety, in the areas of leadership, improved data collection and analysis, and development of effective systems at the level of direct patient care. To Err Is Human asserts that the problem is not bad people in health careâ€it is that good people are working in bad systems that need to be made safer. Comprehensive and straightforward, this book offers a clear prescription for raising the level of patient safety in American health care. It also explains how patients themselves can influence the quality of care that they receive once they check into the hospital. This book will be vitally important to federal, state, and local health policy makers and regulators, health professional licensing officials, hospital administrators, medical educators and students, health caregivers, health journalists, patient advocatesâ€as well as patients themselves. First in a series of publications from the Quality of Health Care in America, a project initiated by the Institute of Medicine |
| cahps survey questions pdf: Seventh Conference on Health Survey Research Methods Marcie Cynamon, Richard A. Kulka, 2001-01-01 Continues a series of meetings that began in 1975 to discuss new, innovative survey research methods to improve health survey research data. The HSRM conferences bring together researchers from a variety of disciplines, including those who are at the forefront of survey methods research, are responsible for major health surveys, and use survey data to develop and implement health policy and programs. |
| cahps survey questions pdf: Race, Ethnicity, and Language Data Institute of Medicine, Board on Health Care Services, Subcommittee on Standardized Collection of Race/Ethnicity Data for Healthcare Quality Improvement, 2009-12-30 The goal of eliminating disparities in health care in the United States remains elusive. Even as quality improves on specific measures, disparities often persist. Addressing these disparities must begin with the fundamental step of bringing the nature of the disparities and the groups at risk for those disparities to light by collecting health care quality information stratified by race, ethnicity and language data. Then attention can be focused on where interventions might be best applied, and on planning and evaluating those efforts to inform the development of policy and the application of resources. A lack of standardization of categories for race, ethnicity, and language data has been suggested as one obstacle to achieving more widespread collection and utilization of these data. Race, Ethnicity, and Language Data identifies current models for collecting and coding race, ethnicity, and language data; reviews challenges involved in obtaining these data, and makes recommendations for a nationally standardized approach for use in health care quality improvement. |
| cahps survey questions pdf: The Learning Healthcare System Institute of Medicine, Roundtable on Evidence-Based Medicine, 2007-06-01 As our nation enters a new era of medical science that offers the real prospect of personalized health care, we will be confronted by an increasingly complex array of health care options and decisions. The Learning Healthcare System considers how health care is structured to develop and to apply evidence-from health profession training and infrastructure development to advances in research methodology, patient engagement, payment schemes, and measurement-and highlights opportunities for the creation of a sustainable learning health care system that gets the right care to people when they need it and then captures the results for improvement. This book will be of primary interest to hospital and insurance industry administrators, health care providers, those who train and educate health workers, researchers, and policymakers. The Learning Healthcare System is the first in a series that will focus on issues important to improving the development and application of evidence in health care decision making. The Roundtable on Evidence-Based Medicine serves as a neutral venue for cooperative work among key stakeholders on several dimensions: to help transform the availability and use of the best evidence for the collaborative health care choices of each patient and provider; to drive the process of discovery as a natural outgrowth of patient care; and, ultimately, to ensure innovation, quality, safety, and value in health care. |
| cahps survey questions pdf: DNP Education, Practice, and Policy Stephanie W. Ahmed, DNP, FNP-BC, DPNAP, Linda C. Andrist, PhD, RN, WHNP, Sheila M. Davis, DNP, ANP-BC, FAAN, Valerie J. Fuller, PhD, DNP, AGACNP-BC, FNP-BC, FNAP, FAANP, 2018-04-28 First edition named a 2013 Doody’s Core Title—5 stars! The second edition of this distinguished text—designed for use across the entire DNP curriculum—defines practice scholarship for the DNP-prepared professional nurse and promotes the development of key leadership skills needed to effectively influence healthcare policy and improve outcomes. Weaving the eight AACN DNP competencies throughout, the second edition clarifies, updates, and demonstrates their application. The text incorporates updates to the AACN’s 2015 position statement, The DNP: Current Issues and Clarifying Recommendations, and the Institute of Medicine’s The Future of Nursing report, and delivers new content from nationally recognized nurse leaders. Focusing heavily on improving aggregate care, strengthening leadership roles, and influencing health policy, the second edition continues to address APRN and nurse executive roles, health information technology, outcomes measurement, and the relationship of the DNP graduate to ongoing scholarship. The text’s challenging and thoughtprovoking content is of particular value not only to students, but also to professors who will welcome the clarity it offers to the highly complex DNP curriculum. New to the Second Edition: Reflects the most current thinking about the DNP degree and clarifies recommendations from the AACN task force on implementing the DNP curriculum Incorporates recommendations of the Institute of Medicine’s The Future of Nursing report Demonstrates the application of core competencies to practice and aggregate care Offers contemporary examples of DNP competencies and role integration Focuses primarily on developing key leadership skills for influencing healthcare policy and improving outcomes Delivers new content from nationally recognized nurse leaders Key Features: Simplifies the highly complex DNP curriculum and integrates DNP core competencies Broadly defines practice scholarship for the DNP-prepared nurse and promotes development of key leadership skills Provides a versatile supplement to all courses across the DNP curriculum Prepares the DNP to analyze and influence health policy Incorporates policy statements from the ANA, AONE, NCSBN, AANP, AANA, and ACNM Demonstrates the integration of health policy with cross-sector collaboration to advance a “culture of health” agenda |
Consumer Assessment of Healthcare Providers and Systems (CAHPS…
CAHPS surveys help healthcare organizations use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time.
CAHPS Patient Experience Surveys and Guidance
What Are CAHPS Surveys? CAHPS surveys ask patients to report on their experiences with a range of healthcare services at multiple levels of the delivery system. Some CAHPS surveys …
About the CAHPS Program and Surveys - Agency for Healthcare …
CAHPS surveys enable organizations to systematically ask patients about their experiences with healthcare in various outpatient and inpatient settings and generate information that can be …
Hospital CAHPS (HCAHPS) | CMS - Centers for Medicare & Medicaid Services
Apr 21, 2025 · Overview: The HCAHPS Survey is a national, standardized, publicly-reported survey of patients' perspectives of hospital care. The 32-item instrument and data collection …
HCAHPS: Patients' Perspectives of Care Survey | CMS
HCAHPS (pronounced "H-caps"), also known as the CAHPS Hospital Survey, is a survey instrument and data collection methodology for measuring patients' perceptions of their …
CAHPS Fact Sheet - Medicaid.gov
Beginning in 2024, reporting on certain CAHPS surveys will be mandatory for states as part of the Core Sets. State CHIPs also have annual CAHPS reporting requirements as part of the …
Consumer Assessment of Healthcare Providers & Systems (CAHPS…
May 19, 2025 · CAHPS surveys follow scientific principles in survey design and development. The surveys are designed to reliably assess the experiences of a large sample of patients. They …
The CAHPS Program | Agency for Healthcare Research and Quality
Its purpose is to support investigator-led research to better understand patient experience with healthcare and develop scientifically valid and feasible strategies and tools to: Assess patient …
CAHPS Data Tools – Consumer Assessment of Healthcare …
Learn more about CAHPS®. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) data tool is an online platform using data from four CAHPS surveys. CAHPS surveys …
CAHPS - The Health Plan
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey assesses patient’s experiences and satisfaction with health care. CAHPS surveys focus on aspects of …
Consumer Assessment of Healthcare Providers and Systems (CAHPS…
CAHPS surveys help healthcare organizations use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time.
CAHPS Patient Experience Surveys and Guidance
What Are CAHPS Surveys? CAHPS surveys ask patients to report on their experiences with a range of healthcare services at multiple levels of the delivery system. Some CAHPS surveys …
About the CAHPS Program and Surveys - Agency for Healthcare …
CAHPS surveys enable organizations to systematically ask patients about their experiences with healthcare in various outpatient and inpatient settings and generate information that can be …
Hospital CAHPS (HCAHPS) | CMS - Centers for Medicare & Medicaid Services
Apr 21, 2025 · Overview: The HCAHPS Survey is a national, standardized, publicly-reported survey of patients' perspectives of hospital care. The 32-item instrument and data collection …
HCAHPS: Patients' Perspectives of Care Survey | CMS
HCAHPS (pronounced "H-caps"), also known as the CAHPS Hospital Survey, is a survey instrument and data collection methodology for measuring patients' perceptions of their …
CAHPS Fact Sheet - Medicaid.gov
Beginning in 2024, reporting on certain CAHPS surveys will be mandatory for states as part of the Core Sets. State CHIPs also have annual CAHPS reporting requirements as part of the …
Consumer Assessment of Healthcare Providers & Systems (CAHPS…
May 19, 2025 · CAHPS surveys follow scientific principles in survey design and development. The surveys are designed to reliably assess the experiences of a large sample of patients. They …
The CAHPS Program | Agency for Healthcare Research and Quality
Its purpose is to support investigator-led research to better understand patient experience with healthcare and develop scientifically valid and feasible strategies and tools to: Assess patient …
CAHPS Data Tools – Consumer Assessment of Healthcare …
Learn more about CAHPS®. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) data tool is an online platform using data from four CAHPS surveys. CAHPS surveys …
CAHPS - The Health Plan
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey assesses patient’s experiences and satisfaction with health care. CAHPS surveys focus on aspects of …
