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| call center data science: Call Center Optimization Ger Koole, 2013 This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators. |
| call center data science: Introduction to Statistical and Machine Learning Methods for Data Science Carlos Andre Reis Pinheiro, Mike Patetta, 2021-08-06 Boost your understanding of data science techniques to solve real-world problems Data science is an exciting, interdisciplinary field that extracts insights from data to solve business problems. This book introduces common data science techniques and methods and shows you how to apply them in real-world case studies. From data preparation and exploration to model assessment and deployment, this book describes every stage of the analytics life cycle, including a comprehensive overview of unsupervised and supervised machine learning techniques. The book guides you through the necessary steps to pick the best techniques and models and then implement those models to successfully address the original business need. No software is shown in the book, and mathematical details are kept to a minimum. This allows you to develop an understanding of the fundamentals of data science, no matter what background or experience level you have. |
| call center data science: Data Science for Healthcare Sergio Consoli, Diego Reforgiato Recupero, Milan Petković, 2019-02-23 This book seeks to promote the exploitation of data science in healthcare systems. The focus is on advancing the automated analytical methods used to extract new knowledge from data for healthcare applications. To do so, the book draws on several interrelated disciplines, including machine learning, big data analytics, statistics, pattern recognition, computer vision, and Semantic Web technologies, and focuses on their direct application to healthcare. Building on three tutorial-like chapters on data science in healthcare, the following eleven chapters highlight success stories on the application of data science in healthcare, where data science and artificial intelligence technologies have proven to be very promising. This book is primarily intended for data scientists involved in the healthcare or medical sector. By reading this book, they will gain essential insights into the modern data science technologies needed to advance innovation for both healthcare businesses and patients. A basic grasp of data science is recommended in order to fully benefit from this book. |
| call center data science: Modeling Techniques in Predictive Analytics with Python and R Thomas W. Miller, 2014-09-29 Master predictive analytics, from start to finish Start with strategy and management Master methods and build models Transform your models into highly-effective code—in both Python and R This one-of-a-kind book will help you use predictive analytics, Python, and R to solve real business problems and drive real competitive advantage. You’ll master predictive analytics through realistic case studies, intuitive data visualizations, and up-to-date code for both Python and R—not complex math. Step by step, you’ll walk through defining problems, identifying data, crafting and optimizing models, writing effective Python and R code, interpreting results, and more. Each chapter focuses on one of today’s key applications for predictive analytics, delivering skills and knowledge to put models to work—and maximize their value. Thomas W. Miller, leader of Northwestern University’s pioneering program in predictive analytics, addresses everything you need to succeed: strategy and management, methods and models, and technology and code. If you’re new to predictive analytics, you’ll gain a strong foundation for achieving accurate, actionable results. If you’re already working in the field, you’ll master powerful new skills. If you’re familiar with either Python or R, you’ll discover how these languages complement each other, enabling you to do even more. All data sets, extensive Python and R code, and additional examples available for download at http://www.ftpress.com/miller/ Python and R offer immense power in predictive analytics, data science, and big data. This book will help you leverage that power to solve real business problems, and drive real competitive advantage. Thomas W. Miller’s unique balanced approach combines business context and quantitative tools, illuminating each technique with carefully explained code for the latest versions of Python and R. If you’re new to predictive analytics, Miller gives you a strong foundation for achieving accurate, actionable results. If you’re already a modeler, programmer, or manager, you’ll learn crucial skills you don’t already have. Using Python and R, Miller addresses multiple business challenges, including segmentation, brand positioning, product choice modeling, pricing research, finance, sports, text analytics, sentiment analysis, and social network analysis. He illuminates the use of cross-sectional data, time series, spatial, and spatio-temporal data. You’ll learn why each problem matters, what data are relevant, and how to explore the data you’ve identified. Miller guides you through conceptually modeling each data set with words and figures; and then modeling it again with realistic code that delivers actionable insights. You’ll walk through model construction, explanatory variable subset selection, and validation, mastering best practices for improving out-of-sample predictive performance. Miller employs data visualization and statistical graphics to help you explore data, present models, and evaluate performance. Appendices include five complete case studies, and a detailed primer on modern data science methods. Use Python and R to gain powerful, actionable, profitable insights about: Advertising and promotion Consumer preference and choice Market baskets and related purchases Economic forecasting Operations management Unstructured text and language Customer sentiment Brand and price Sports team performance And much more |
| call center data science: Big Data Analytics Venkat Ankam, 2016-09-28 A handy reference guide for data analysts and data scientists to help to obtain value from big data analytics using Spark on Hadoop clusters About This Book This book is based on the latest 2.0 version of Apache Spark and 2.7 version of Hadoop integrated with most commonly used tools. Learn all Spark stack components including latest topics such as DataFrames, DataSets, GraphFrames, Structured Streaming, DataFrame based ML Pipelines and SparkR. Integrations with frameworks such as HDFS, YARN and tools such as Jupyter, Zeppelin, NiFi, Mahout, HBase Spark Connector, GraphFrames, H2O and Hivemall. Who This Book Is For Though this book is primarily aimed at data analysts and data scientists, it will also help architects, programmers, and practitioners. Knowledge of either Spark or Hadoop would be beneficial. It is assumed that you have basic programming background in Scala, Python, SQL, or R programming with basic Linux experience. Working experience within big data environments is not mandatory. What You Will Learn Find out and implement the tools and techniques of big data analytics using Spark on Hadoop clusters with wide variety of tools used with Spark and Hadoop Understand all the Hadoop and Spark ecosystem components Get to know all the Spark components: Spark Core, Spark SQL, DataFrames, DataSets, Conventional and Structured Streaming, MLLib, ML Pipelines and Graphx See batch and real-time data analytics using Spark Core, Spark SQL, and Conventional and Structured Streaming Get to grips with data science and machine learning using MLLib, ML Pipelines, H2O, Hivemall, Graphx, SparkR and Hivemall. In Detail Big Data Analytics book aims at providing the fundamentals of Apache Spark and Hadoop. All Spark components – Spark Core, Spark SQL, DataFrames, Data sets, Conventional Streaming, Structured Streaming, MLlib, Graphx and Hadoop core components – HDFS, MapReduce and Yarn are explored in greater depth with implementation examples on Spark + Hadoop clusters. It is moving away from MapReduce to Spark. So, advantages of Spark over MapReduce are explained at great depth to reap benefits of in-memory speeds. DataFrames API, Data Sources API and new Data set API are explained for building Big Data analytical applications. Real-time data analytics using Spark Streaming with Apache Kafka and HBase is covered to help building streaming applications. New Structured streaming concept is explained with an IOT (Internet of Things) use case. Machine learning techniques are covered using MLLib, ML Pipelines and SparkR and Graph Analytics are covered with GraphX and GraphFrames components of Spark. Readers will also get an opportunity to get started with web based notebooks such as Jupyter, Apache Zeppelin and data flow tool Apache NiFi to analyze and visualize data. Style and approach This step-by-step pragmatic guide will make life easy no matter what your level of experience. You will deep dive into Apache Spark on Hadoop clusters through ample exciting real-life examples. Practical tutorial explains data science in simple terms to help programmers and data analysts get started with Data Science |
| call center data science: Data Science and Analytics for Ordinary People Jeffrey Strickland, 2015-06-28 Data Science and Analytics for Ordinary People is a collection of blogs I have written on LinkedIn over the past year. As I continue to perform big data analytics, I continue to discover, not only my weaknesses in communicating the information, but new insights into using the information obtained from analytics and communicating it. These are the kinds of things I blog about and are contained herein. Data science and analytics have been used as synonyms on occasion. In reality data science includes data modeling, data mining, data analysis, database architecture and so on. Analytics is what we do to make sense of the data. That is, we take data and turn it into information for business decision makers. This our course implies that we translate our data science jargon into English. |
| call center data science: Data Science and Big Data Analytics EMC Education Services, 2015-01-05 Data Science and Big Data Analytics is about harnessing the power of data for new insights. The book covers the breadth of activities and methods and tools that Data Scientists use. The content focuses on concepts, principles and practical applications that are applicable to any industry and technology environment, and the learning is supported and explained with examples that you can replicate using open-source software. This book will help you: Become a contributor on a data science team Deploy a structured lifecycle approach to data analytics problems Apply appropriate analytic techniques and tools to analyzing big data Learn how to tell a compelling story with data to drive business action Prepare for EMC Proven Professional Data Science Certification Get started discovering, analyzing, visualizing, and presenting data in a meaningful way today! |
| call center data science: Advances in Service Science Hui Yang, Robin Qiu, 2018-12-28 This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science. |
| call center data science: Data Science for Business Foster Provost, Tom Fawcett, 2013-07-27 Written by renowned data science experts Foster Provost and Tom Fawcett, Data Science for Business introduces the fundamental principles of data science, and walks you through the data-analytic thinking necessary for extracting useful knowledge and business value from the data you collect. This guide also helps you understand the many data-mining techniques in use today. Based on an MBA course Provost has taught at New York University over the past ten years, Data Science for Business provides examples of real-world business problems to illustrate these principles. You’ll not only learn how to improve communication between business stakeholders and data scientists, but also how participate intelligently in your company’s data science projects. You’ll also discover how to think data-analytically, and fully appreciate how data science methods can support business decision-making. Understand how data science fits in your organization—and how you can use it for competitive advantage Treat data as a business asset that requires careful investment if you’re to gain real value Approach business problems data-analytically, using the data-mining process to gather good data in the most appropriate way Learn general concepts for actually extracting knowledge from data Apply data science principles when interviewing data science job candidates |
| call center data science: Data Science For Dummies Lillian Pierson, 2021-08-20 Monetize your company’s data and data science expertise without spending a fortune on hiring independent strategy consultants to help What if there was one simple, clear process for ensuring that all your company’s data science projects achieve a high a return on investment? What if you could validate your ideas for future data science projects, and select the one idea that’s most prime for achieving profitability while also moving your company closer to its business vision? There is. Industry-acclaimed data science consultant, Lillian Pierson, shares her proprietary STAR Framework – A simple, proven process for leading profit-forming data science projects. Not sure what data science is yet? Don’t worry! Parts 1 and 2 of Data Science For Dummies will get all the bases covered for you. And if you’re already a data science expert? Then you really won’t want to miss the data science strategy and data monetization gems that are shared in Part 3 onward throughout this book. Data Science For Dummies demonstrates: The only process you’ll ever need to lead profitable data science projects Secret, reverse-engineered data monetization tactics that no one’s talking about The shocking truth about how simple natural language processing can be How to beat the crowd of data professionals by cultivating your own unique blend of data science expertise Whether you’re new to the data science field or already a decade in, you’re sure to learn something new and incredibly valuable from Data Science For Dummies. Discover how to generate massive business wins from your company’s data by picking up your copy today. |
| call center data science: Data Science and Business Intelligence for Corporate Decision-Making Dr. P. S. Aithal, 2024-02-09 About the Book: A comprehensive book plan on Data Science and Business Intelligence for Corporate Decision-Making with 15 chapters, each with several sections: Chapter 1: Introduction to Data Science and Business Intelligence Chapter 2: Foundations of Data Science Chapter 3: Business Intelligence Tools and Technologies Chapter 4: Data Visualization for Decision-Making Chapter 5: Machine Learning for Business Intelligence Chapter 6: Big Data Analytics Chapter 7: Data Ethics and Governance Chapter 8: Data-Driven Decision-Making Process Chapter 9: Business Intelligence in Marketing Chapter 10: Financial Analytics and Business Intelligence Chapter 11: Operational Excellence through Data Analytics Chapter 12: Human Resources and People Analytics Chapter 13: Case Studies in Data-Driven Decision-Making Chapter 14: Future Trends in Data Science and Business Intelligence Chapter 15: Implementing Data Science Strategies in Corporations Each chapter dives deep into the concepts, methods, and applications of data science and business intelligence, providing practical insights, real-world examples, and case studies for corporate decision-making processes. |
| call center data science: Creating Value with Big Data Analytics Peter C. Verhoef, Edwin Kooge, Natasha Walk, 2016-01-08 Our newly digital world is generating an almost unimaginable amount of data about all of us. Such a vast amount of data is useless without plans and strategies that are designed to cope with its size and complexity, and which enable organisations to leverage the information to create value. This book is a refreshingly practical, yet theoretically sound roadmap to leveraging big data and analytics. Creating Value with Big Data Analytics provides a nuanced view of big data development, arguing that big data in itself is not a revolution but an evolution of the increasing availability of data that has been observed in recent times. Building on the authors’ extensive academic and practical knowledge, this book aims to provide managers and analysts with strategic directions and practical analytical solutions on how to create value from existing and new big data. By tying data and analytics to specific goals and processes for implementation, this is a much-needed book that will be essential reading for students and specialists of data analytics, marketing research, and customer relationship management. |
| call center data science: Data Science John D. Kelleher, Brendan Tierney, 2018-04-13 A concise introduction to the emerging field of data science, explaining its evolution, relation to machine learning, current uses, data infrastructure issues, and ethical challenges. The goal of data science is to improve decision making through the analysis of data. Today data science determines the ads we see online, the books and movies that are recommended to us online, which emails are filtered into our spam folders, and even how much we pay for health insurance. This volume in the MIT Press Essential Knowledge series offers a concise introduction to the emerging field of data science, explaining its evolution, current uses, data infrastructure issues, and ethical challenges. It has never been easier for organizations to gather, store, and process data. Use of data science is driven by the rise of big data and social media, the development of high-performance computing, and the emergence of such powerful methods for data analysis and modeling as deep learning. Data science encompasses a set of principles, problem definitions, algorithms, and processes for extracting non-obvious and useful patterns from large datasets. It is closely related to the fields of data mining and machine learning, but broader in scope. This book offers a brief history of the field, introduces fundamental data concepts, and describes the stages in a data science project. It considers data infrastructure and the challenges posed by integrating data from multiple sources, introduces the basics of machine learning, and discusses how to link machine learning expertise with real-world problems. The book also reviews ethical and legal issues, developments in data regulation, and computational approaches to preserving privacy. Finally, it considers the future impact of data science and offers principles for success in data science projects. |
| call center data science: Data Science & Business Analytics Sneha Kumari, K. K. Tripathy, Vidya Kumbhar, 2020-12-04 Data Science & Business Analytics explores the application of big data and business analytics by academics, researchers, industrial experts, policy makers and practitioners, helping the reader to understand how big data can be efficiently utilized in better managerial applications. |
| call center data science: An Introduction to Data Science Jeffrey S. Saltz, Jeffrey M. Stanton, 2017-08-25 An Introduction to Data Science is an easy-to-read, gentle introduction for advanced undergraduate, certificate, and graduate students coming from a wide range of backgrounds into the world of data science. After introducing the basic concepts of data science, the book builds on these foundations to explain data science techniques using the R programming language and RStudio® from the ground up. Short chapters allow instructors to group concepts together for a semester course and provide students with manageable amounts of information for each concept. By taking students systematically through the R programming environment, the book takes the fear out of data science and familiarizes students with the environment so they can be successful when performing advanced functions. The authors cover statistics from a conceptual standpoint, focusing on how to use and interpret statistics, rather than the math behind the statistics. This text then demonstrates how to use data effectively and efficiently to construct models, predict outcomes, visualize data, and make decisions. Accompanying digital resources provide code and datasets for instructors and learners to perform a wide range of data science tasks. |
| call center data science: Mastering Spark for Data Science Andrew Morgan, Antoine Amend, David George, Matthew Hallett, 2017-03-29 Master the techniques and sophisticated analytics used to construct Spark-based solutions that scale to deliver production-grade data science products About This Book Develop and apply advanced analytical techniques with Spark Learn how to tell a compelling story with data science using Spark's ecosystem Explore data at scale and work with cutting edge data science methods Who This Book Is For This book is for those who have beginner-level familiarity with the Spark architecture and data science applications, especially those who are looking for a challenge and want to learn cutting edge techniques. This book assumes working knowledge of data science, common machine learning methods, and popular data science tools, and assumes you have previously run proof of concept studies and built prototypes. What You Will Learn Learn the design patterns that integrate Spark into industrialized data science pipelines See how commercial data scientists design scalable code and reusable code for data science services Explore cutting edge data science methods so that you can study trends and causality Discover advanced programming techniques using RDD and the DataFrame and Dataset APIs Find out how Spark can be used as a universal ingestion engine tool and as a web scraper Practice the implementation of advanced topics in graph processing, such as community detection and contact chaining Get to know the best practices when performing Extended Exploratory Data Analysis, commonly used in commercial data science teams Study advanced Spark concepts, solution design patterns, and integration architectures Demonstrate powerful data science pipelines In Detail Data science seeks to transform the world using data, and this is typically achieved through disrupting and changing real processes in real industries. In order to operate at this level you need to build data science solutions of substance –solutions that solve real problems. Spark has emerged as the big data platform of choice for data scientists due to its speed, scalability, and easy-to-use APIs. This book deep dives into using Spark to deliver production-grade data science solutions. This process is demonstrated by exploring the construction of a sophisticated global news analysis service that uses Spark to generate continuous geopolitical and current affairs insights.You will learn all about the core Spark APIs and take a comprehensive tour of advanced libraries, including Spark SQL, Spark Streaming, MLlib, and more. You will be introduced to advanced techniques and methods that will help you to construct commercial-grade data products. Focusing on a sequence of tutorials that deliver a working news intelligence service, you will learn about advanced Spark architectures, how to work with geographic data in Spark, and how to tune Spark algorithms so they scale linearly. Style and approach This is an advanced guide for those with beginner-level familiarity with the Spark architecture and working with Data Science applications. Mastering Spark for Data Science is a practical tutorial that uses core Spark APIs and takes a deep dive into advanced libraries including: Spark SQL, visual streaming, and MLlib. This book expands on titles like: Machine Learning with Spark and Learning Spark. It is the next learning curve for those comfortable with Spark and looking to improve their skills. |
| call center data science: Foundations of Data Science for Engineering Problem Solving Parikshit Narendra Mahalle, Gitanjali Rahul Shinde, Priya Dudhale Pise, Jyoti Yogesh Deshmukh, 2021-08-21 This book is one-stop shop which offers essential information one must know and can implement in real-time business expansions to solve engineering problems in various disciplines. It will also help us to make future predictions and decisions using AI algorithms for engineering problems. Machine learning and optimizing techniques provide strong insights into novice users. In the era of big data, there is a need to deal with data science problems in multidisciplinary perspective. In the real world, data comes from various use cases, and there is a need of source specific data science models. Information is drawn from various platforms, channels, and sectors including web-based media, online business locales, medical services studies, and Internet. To understand the trends in the market, data science can take us through various scenarios. It takes help of artificial intelligence and machine learning techniques to design and optimize the algorithms. Big data modelling and visualization techniques of collected data play a vital role in the field of data science. This book targets the researchers from areas of artificial intelligence, machine learning, data science and big data analytics to look for new techniques in business analytics and applications of artificial intelligence in recent businesses. |
| call center data science: Data Science Thinking Longbing Cao, 2018-08-17 This book explores answers to the fundamental questions driving the research, innovation and practices of the latest revolution in scientific, technological and economic development: how does data science transform existing science, technology, industry, economy, profession and education? How does one remain competitive in the data science field? What is responsible for shaping the mindset and skillset of data scientists? Data Science Thinking paints a comprehensive picture of data science as a new scientific paradigm from the scientific evolution perspective, as data science thinking from the scientific-thinking perspective, as a trans-disciplinary science from the disciplinary perspective, and as a new profession and economy from the business perspective. |
| call center data science: Data Scientist Diploma (master's level) - City of London College of Economics - 6 months - 100% online / self-paced City of London College of Economics, Overview This diploma course covers all aspects you need to know to become a successful Data Scientist. Content - Getting Started with Data Science - Data Analytic Thinking - Business Problems and Data Science Solutions - Introduction to Predictive Modeling: From Correlation to Supervised Segmentation - Fitting a Model to Data - Overfitting and Its Avoidance - Similarity, Neighbors, and Clusters Decision Analytic Thinking I: What Is a Good Model? - Visualizing Model Performance - Evidence and Probabilities - Representing and Mining Text - Decision Analytic Thinking II: Toward Analytical Engineering - Other Data Science Tasks and Techniques - Data Science and Business Strategy - Machine Learning: Learning from Data with Your Machine. - And much more Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link. |
| call center data science: R Programming for Data Science Dr. Sanjoy Mitra , Dr. Parijata Majumdar , 2024-09-10 Introduction to R Programming for Data Science is a comprehensive guide designed for beginners and intermediate learners interested in using R for data science. The book covers the fundamentals of R programming, including data manipulation, visualization, and statistical analysis. It provides practical examples and exercises to help readers apply R in real-world data science projects. Through step-by-step instructions, the book emphasizes developing the skills necessary to clean, analyze, and visualize data using R, making it an essential resource for anyone aiming to harness the power of R in data science. |
| call center data science: Embedded Analytics Donald Farmer, Jim Horbury, 2023-05-15 Over the past 10 years, data analytics and data visualization have become essential components of an enterprise information strategy. And yet, the adoption of data analytics has remained remarkably static, reaching no more than 30% of potential users. This book explores the most important techniques for taking that adoption further: embedding analytics into the workflow of our everyday operations. Authors Donald Farmer and Jim Horbury show business users how to improve decision making without becoming analytics specialists. You'll explore different techniques for exchanging data, insights, and events between analytics platforms and hosting applications. You'll also examine issues including data governance and regulatory compliance and learn best practices for deploying and managing embedded analytics at scale. Learn how data analytics improves business decision making and performance Explore advantages and disadvantages of different embedded analytics platforms Develop a strategy for embedded analytics in an organization or product Define the architecture of an embedded solution Select vendors, platforms, and tools to implement your architecture Hire or train developers and architects to build the embedded solutions you need Understand how embedded analytics interacts with traditional analytics |
| call center data science: Data Science Doug Rose, 2016-11-17 Learn how to build a data science team within your organization rather than hiring from the outside. Teach your team to ask the right questions to gain actionable insights into your business. Most organizations still focus on objectives and deliverables. Instead, a data science team is exploratory. They use the scientific method to ask interesting questions and run small experiments. Your team needs to see if the data illuminate their questions. Then, they have to use critical thinking techniques to justify their insights and reasoning. They should pivot their efforts to keep their insights aligned with business value. Finally, your team needs to deliver these insights as a compelling story. Insight!: How to Build Data Science Teams that Deliver Real Business Value shows that the most important thing you can do now is help your team think about data. Management coach Doug Rose walks you through the process of creating and managing effective data science teams. You will learn how to find the right people inside your organization and equip them with the right mindset. The book has three overarching concepts: You should mine your own company for talent. You can’t change your organization by hiring a few data science superheroes. You should form small, agile-like data teams that focus on delivering valuable insights early and often. You can make real changes to your organization by telling compelling data stories. These stories are the best way to communicate your insights about your customers, challenges, and industry. What Your Will Learn: Create data science teams from existing talent in your organization to cost-efficiently extract maximum business value from your organization’s data Understand key data science terms and concepts Follow practical guidance to create and integrate an effective data science team with key roles and the responsibilities for each team member Utilize the data science life cycle (DSLC) to model essential processes and practices for delivering value Use sprints and storytelling to help your team stay on track and adapt to new knowledge Who This Book Is For Data science project managers and team leaders. The secondary readership is data scientists, DBAs, analysts, senior management, HR managers, and performance specialists. |
| call center data science: Practical Data Science with Hadoop and Spark Ofer Mendelevitch, Casey Stella, Douglas Eadline, 2016-12-08 The Complete Guide to Data Science with Hadoop—For Technical Professionals, Businesspeople, and Students Demand is soaring for professionals who can solve real data science problems with Hadoop and Spark. Practical Data Science with Hadoop® and Spark is your complete guide to doing just that. Drawing on immense experience with Hadoop and big data, three leading experts bring together everything you need: high-level concepts, deep-dive techniques, real-world use cases, practical applications, and hands-on tutorials. The authors introduce the essentials of data science and the modern Hadoop ecosystem, explaining how Hadoop and Spark have evolved into an effective platform for solving data science problems at scale. In addition to comprehensive application coverage, the authors also provide useful guidance on the important steps of data ingestion, data munging, and visualization. Once the groundwork is in place, the authors focus on specific applications, including machine learning, predictive modeling for sentiment analysis, clustering for document analysis, anomaly detection, and natural language processing (NLP). This guide provides a strong technical foundation for those who want to do practical data science, and also presents business-driven guidance on how to apply Hadoop and Spark to optimize ROI of data science initiatives. Learn What data science is, how it has evolved, and how to plan a data science career How data volume, variety, and velocity shape data science use cases Hadoop and its ecosystem, including HDFS, MapReduce, YARN, and Spark Data importation with Hive and Spark Data quality, preprocessing, preparation, and modeling Visualization: surfacing insights from huge data sets Machine learning: classification, regression, clustering, and anomaly detection Algorithms and Hadoop tools for predictive modeling Cluster analysis and similarity functions Large-scale anomaly detection NLP: applying data science to human language |
| call center data science: The Real Work of Data Science Ron S. Kenett, Thomas C. Redman, 2019-04-01 The essential guide for data scientists and for leaders who must get more from their data science teams The Economist boldly claims that data are now the world's most valuable resource. But, as Kenett and Redman so richly describe, unlocking that value requires far more than technical excellence. The Real Work of Data Science explores understanding the problems, dealing with quality issues, building trust with decision makers, putting data science teams in the right organizational spots, and helping companies become data-driven. This is the work that spells the difference between a good data scientist and a great one, between a team that makes marginal contributions and one that drives the business, between a company that gains some value from its data and one in which data truly is the most valuable resource. These two authors are world-class experts on analytics, data management, and data quality; they've forgotten more about these topics than most of us will ever know. Their book is pragmatic, understandable, and focused on what really counts. If you want to do data science in any capacity, you need to read it. —Thomas H. Davenport, Distinguished Professor, Babson College and Fellow, MIT Initiative on the Digital Economy I like your book. The chapters address problems that have faced statisticians for generations, updated to reflect today's issues, such as computational Big Data. —Sir David Cox, Warden of Nuffield College and Professor of Statistics, Oxford University Data science is critical for competitiveness, for good government, for correct decisions. But what is data science? Kenett and Redman give, by far, the best introduction to the subject I have seen anywhere. They address the critical questions of formulating the right problem, collecting the right data, doing the right analyses, making the right decisions, and measuring the actual impact of the decisions. This book should become required reading in statistics and computer science departments, business schools, analytics institutes and, most importantly, by all business managers. —A. Blanton Godfrey, Joseph D. Moore Distinguished University Professor, Wilson College of Textiles, North Carolina State University |
| call center data science: Smarter Data Science Neal Fishman, Cole Stryker, 2020-06-03 Organizations can make data science a repeatable, predictable tool, which business professionals use to get more value from their data Enterprise data and AI projects are often scattershot, underbaked, siloed, and not adaptable to predictable business changes. As a result, the vast majority fail. These expensive quagmires can be avoided, and this book explains precisely how. Data science is emerging as a hands-on tool for not just data scientists, but business professionals as well. Managers, directors, IT leaders, and analysts must expand their use of data science capabilities for the organization to stay competitive. Smarter Data Science helps them achieve their enterprise-grade data projects and AI goals. It serves as a guide to building a robust and comprehensive information architecture program that enables sustainable and scalable AI deployments. When an organization manages its data effectively, its data science program becomes a fully scalable function that’s both prescriptive and repeatable. With an understanding of data science principles, practitioners are also empowered to lead their organizations in establishing and deploying viable AI. They employ the tools of machine learning, deep learning, and AI to extract greater value from data for the benefit of the enterprise. By following a ladder framework that promotes prescriptive capabilities, organizations can make data science accessible to a range of team members, democratizing data science throughout the organization. Companies that collect, organize, and analyze data can move forward to additional data science achievements: Improving time-to-value with infused AI models for common use cases Optimizing knowledge work and business processes Utilizing AI-based business intelligence and data visualization Establishing a data topology to support general or highly specialized needs Successfully completing AI projects in a predictable manner Coordinating the use of AI from any compute node. From inner edges to outer edges: cloud, fog, and mist computing When they climb the ladder presented in this book, businesspeople and data scientists alike will be able to improve and foster repeatable capabilities. They will have the knowledge to maximize their AI and data assets for the benefit of their organizations. |
| call center data science: Build a Career in Data Science Emily Robinson, Jacqueline Nolis, 2020-03-06 Summary You are going to need more than technical knowledge to succeed as a data scientist. Build a Career in Data Science teaches you what school leaves out, from how to land your first job to the lifecycle of a data science project, and even how to become a manager. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology What are the keys to a data scientist’s long-term success? Blending your technical know-how with the right “soft skills” turns out to be a central ingredient of a rewarding career. About the book Build a Career in Data Science is your guide to landing your first data science job and developing into a valued senior employee. By following clear and simple instructions, you’ll learn to craft an amazing resume and ace your interviews. In this demanding, rapidly changing field, it can be challenging to keep projects on track, adapt to company needs, and manage tricky stakeholders. You’ll love the insights on how to handle expectations, deal with failures, and plan your career path in the stories from seasoned data scientists included in the book. What's inside Creating a portfolio of data science projects Assessing and negotiating an offer Leaving gracefully and moving up the ladder Interviews with professional data scientists About the reader For readers who want to begin or advance a data science career. About the author Emily Robinson is a data scientist at Warby Parker. Jacqueline Nolis is a data science consultant and mentor. Table of Contents: PART 1 - GETTING STARTED WITH DATA SCIENCE 1. What is data science? 2. Data science companies 3. Getting the skills 4. Building a portfolio PART 2 - FINDING YOUR DATA SCIENCE JOB 5. The search: Identifying the right job for you 6. The application: Résumés and cover letters 7. The interview: What to expect and how to handle it 8. The offer: Knowing what to accept PART 3 - SETTLING INTO DATA SCIENCE 9. The first months on the job 10. Making an effective analysis 11. Deploying a model into production 12. Working with stakeholders PART 4 - GROWING IN YOUR DATA SCIENCE ROLE 13. When your data science project fails 14. Joining the data science community 15. Leaving your job gracefully 16. Moving up the ladder |
| call center data science: How to Lead in Data Science Jike Chong, Yue Cathy Chang, 2021-12-28 A field guide for the unique challenges of data science leadership, filled with transformative insights, personal experiences, and industry examples. In How To Lead in Data Science you will learn: Best practices for leading projects while balancing complex trade-offs Specifying, prioritizing, and planning projects from vague requirements Navigating structural challenges in your organization Working through project failures with positivity and tenacity Growing your team with coaching, mentoring, and advising Crafting technology roadmaps and championing successful projects Driving diversity, inclusion, and belonging within teams Architecting a long-term business strategy and data roadmap as an executive Delivering a data-driven culture and structuring productive data science organizations How to Lead in Data Science is full of techniques for leading data science at every seniority level—from heading up a single project to overseeing a whole company's data strategy. Authors Jike Chong and Yue Cathy Chang share hard-won advice that they've developed building data teams for LinkedIn, Acorns, Yiren Digital, large asset-management firms, Fortune 50 companies, and more. You'll find advice on plotting your long-term career advancement, as well as quick wins you can put into practice right away. Carefully crafted assessments and interview scenarios encourage introspection, reveal personal blind spots, and highlight development areas. About the technology Lead your data science teams and projects to success! To make a consistent, meaningful impact as a data science leader, you must articulate technology roadmaps, plan effective project strategies, support diversity, and create a positive environment for professional growth. This book delivers the wisdom and practical skills you need to thrive as a data science leader at all levels, from team member to the C-suite. About the book How to Lead in Data Science shares unique leadership techniques from high-performance data teams. It’s filled with best practices for balancing project trade-offs and producing exceptional results, even when beginning with vague requirements or unclear expectations. You’ll find a clearly presented modern leadership framework based on current case studies, with insights reaching all the way to Aristotle and Confucius. As you read, you’ll build practical skills to grow and improve your team, your company’s data culture, and yourself. What's inside How to coach and mentor team members Navigate an organization’s structural challenges Secure commitments from other teams and partners Stay current with the technology landscape Advance your career About the reader For data science practitioners at all levels. About the author Dr. Jike Chong and Yue Cathy Chang build, lead, and grow high-performing data teams across industries in public and private companies, such as Acorns, LinkedIn, large asset-management firms, and Fortune 50 companies. Table of Contents 1 What makes a successful data scientist? PART 1 THE TECH LEAD: CULTIVATING LEADERSHIP 2 Capabilities for leading projects 3 Virtues for leading projects PART 2 THE MANAGER: NURTURING A TEAM 4 Capabilities for leading people 5 Virtues for leading people PART 3 THE DIRECTOR: GOVERNING A FUNCTION 6 Capabilities for leading a function 7 Virtues for leading a function PART 4 THE EXECUTIVE: INSPIRING AN INDUSTRY 8 Capabilities for leading a company 9 Virtues for leading a company PART 5 THE LOOP AND THE FUTURE 10 Landscape, organization, opportunity, and practice 11 Leading in data science and a future outlook |
| call center data science: Call Center Operation Duane Sharp, 2003-05-14 Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.·Presents key concepts and techniques, including a formal development process, in a real-world context·Provides extensive management guidelines·Stresses the importance of staff selection and training |
| call center data science: Data Science for Librarians Yunfei Du, Hammad Rauf Khan, 2020-03-26 This unique textbook intersects traditional library science with data science principles that readers will find useful in implementing or improving data services within their libraries. Data Science for Librarians introduces data science to students and practitioners in library services. Writing for academic, public, and school library managers; library science students; and library and information science educators, authors Yunfei Du and Hammad Rauf Khan provide a thorough overview of conceptual and practical tools for data librarian practice. Partially due to how quickly data science evolves, libraries have yet to recognize core competencies and skills required to perform the job duties of a data librarian. As society transitions from the information age into the era of big data, librarians and information professionals require new knowledge and skills to stay current and take on new job roles, such as data librarianship. Such skills as data curation, research data management, statistical analysis, business analytics, visualization, smart city data, and learning analytics are relevant in library services today and will become increasingly so in the near future. This text serves as a tool for library and information science students and educators working on data science curriculum design. |
| call center data science: Markov Models Supervised and Unsupervised Machine Learning: Mastering Data Science And Python William Sullivan, 2019-04-29 Markov Models Supervised and Unsupervised Machine Learning: Mastering Data Science & Python o you want to MASTER Data science? Understand Markov Models and learn the real world application to accurately predict future events. Extend your knowledge of machine learning, python programming & algorithms. What you'll Learn · Mathematics Behind Markov Algorithms · 3 Main Problems Of Markov Models And How To Overcome Them · Uses And Applications For Machine Learning · Python Programming · Speech Recognition · Weather Reporting · The Markov Rule And Markov's Model · Fundamental Axioms Of Statistics And Probability · Solutions · Theories · Artificial Intelligence · Bayesian Inference · Important Tools Used With HMM · And Much, Much, More! The objective of this book is to teach you the essentials at the most fundamental level. You will learn the ins and outs of machine learning, and its real world applications. Also, specifically you will discover practical implementations of Markov Models in python programming. This book offers high value and is the greatest investment in your knowledge base you can make that will benefit you in the long run. Why not take this opportunity to take advantage now and get ahead of everyone else? Other books can easily retail for $100s- $1000s of dollars! Get equipped with the knowledge you need to advance yourself today at an affordable price. What are you waiting for? Don't miss out on this opportunity! Grab Your Copy Now! |
| call center data science: Data Science and Analytics (with Python, R and SPSS Programming) V.K. Jain, The Book has been written completely as per AICTE recommended syllabus on Data Sciences. SALIENT FEATURES OF THE BOOK: Explains how data is collected, managed and stored for data science. With complete courseware for understand the key concepts in data science including their real-world applications and the toolkit used by data scientists. Implement data collection and management. Provided with state of the arts subjectwise. With all required tutorials on R, Python and Bokeh, Anaconda, IBM SPSS-21 and Matplotlib. |
| call center data science: Data Science Beiji Zou, Min Li, Hongzhi Wang, Xianhua Song, Wei Xie, Zeguang Lu, 2017-09-15 This two volume set (CCIS 727 and 728) constitutes the refereed proceedings of the Third International Conference of Pioneering Computer Scientists, Engineers and Educators, ICPCSEE 2017 (originally ICYCSEE) held in Changsha, China, in September 2017. The 112 revised full papers presented in these two volumes were carefully reviewed and selected from 987 submissions. The papers cover a wide range of topics related to Basic Theory and Techniques for Data Science including Mathematical Issues in Data Science, Computational Theory for Data Science, Big Data Management and Applications, Data Quality and Data Preparation, Evaluation and Measurement in Data Science, Data Visualization, Big Data Mining and Knowledge Management, Infrastructure for Data Science, Machine Learning for Data Science, Data Security and Privacy, Applications of Data Science, Case Study of Data Science, Multimedia Data Management and Analysis, Data-driven Scientific Research, Data-driven Bioinformatics, Data-driven Healthcare, Data-driven Management, Data-driven eGovernment, Data-driven Smart City/Planet, Data Marketing and Economics, Social Media and Recommendation Systems, Data-driven Security, Data-driven Business Model Innovation, Social and/or organizational impacts of Data Science. |
| call center data science: Creating Value with Data Analytics in Marketing Peter C. Verhoef, Edwin Kooge, Natasha Walk, Jaap E. Wieringa, 2021-11-07 This book is a refreshingly practical yet theoretically sound roadmap to leveraging data analytics and data science. The vast amount of data generated about us and our world is useless without plans and strategies that are designed to cope with its size and complexity, and which enable organizations to leverage the information to create value in marketing. Creating Value with Data Analytics in Marketing provides a nuanced view of big data developments and data science, arguing that big data is not a revolution but an evolution of the increasing availability of data that has been observed in recent times. Building on the authors’ extensive academic and practical knowledge, this book aims to provide managers and analysts with strategic directions and practical analytical solutions on how to create value from existing and new big data. The second edition of this bestselling text has been fully updated in line with developments in the field and includes a selection of new, international cases and examples, exercises, techniques and methodologies. Tying data and analytics to specific goals and processes for implementation makes this essential reading for advanced undergraduate and postgraduate students and specialists of data analytics, marketing research, marketing management and customer relationship management. Online resources include chapter-by-chapter lecture slides and data sets and corresponding R code for selected chapters. |
| call center data science: Data Science And Knowledge Engineering For Sensing Decision Support - Proceedings Of The 13th International Flins Conference Jun Liu, Jie Lu, Yang Xu, Luis Martinez, Etienne E Kerre, 2018-07-30 FLINS, originally an acronym for Fuzzy Logic and Intelligent Technologies in Nuclear Science, is now extended to include Computational Intelligence for applied research. The contributions of the FLINS conference cover state-of-the-art research, development, and technology for computational intelligence systems, with special focuses on data science and knowledge engineering for sensing decision support, both from the foundations and the applications points-of-view. |
| call center data science: Internet of Things and Data Analytics Handbook Hwaiyu Geng, 2017-01-10 This book examines the Internet of Things (IoT) and Data Analytics from a technical, application, and business point of view. Internet of Things and Data Analytics Handbook describes essential technical knowledge, building blocks, processes, design principles, implementation, and marketing for IoT projects. It provides readers with knowledge in planning, designing, and implementing IoT projects. The book is written by experts on the subject matter, including international experts from nine countries in the consumer and enterprise fields of IoT. The text starts with an overview and anatomy of IoT, ecosystem of IoT, communication protocols, networking, and available hardware, both present and future applications and transformations, and business models. The text also addresses big data analytics, machine learning, cloud computing, and consideration of sustainability that are essential to be both socially responsible and successful. Design and implementation processes are illustrated with best practices and case studies in action. In addition, the book: Examines cloud computing, data analytics, and sustainability and how they relate to IoT overs the scope of consumer, government, and enterprise applications Includes best practices, business model, and real-world case studies Hwaiyu Geng, P.E., is a consultant with Amica Research (www.AmicaResearch.org, Palo Alto, California), promoting green planning, design, and construction projects. He has had over 40 years of manufacturing and management experience, working with Westinghouse, Applied Materials, Hewlett Packard, and Intel on multi-million high-tech projects. He has written and presented numerous technical papers at international conferences. Mr. Geng, a patent holder, is also the editor/author of Data Center Handbook (Wiley, 2015). |
| call center data science: Data Smart John W. Foreman, 2013-10-31 Data Science gets thrown around in the press like it'smagic. Major retailers are predicting everything from when theircustomers are pregnant to when they want a new pair of ChuckTaylors. It's a brave new world where seemingly meaningless datacan be transformed into valuable insight to drive smart businessdecisions. But how does one exactly do data science? Do you have to hireone of these priests of the dark arts, the data scientist, toextract this gold from your data? Nope. Data science is little more than using straight-forward steps toprocess raw data into actionable insight. And in DataSmart, author and data scientist John Foreman will show you howthat's done within the familiar environment of aspreadsheet. Why a spreadsheet? It's comfortable! You get to look at the dataevery step of the way, building confidence as you learn the tricksof the trade. Plus, spreadsheets are a vendor-neutral place tolearn data science without the hype. But don't let the Excel sheets fool you. This is a book forthose serious about learning the analytic techniques, the math andthe magic, behind big data. Each chapter will cover a different technique in aspreadsheet so you can follow along: Mathematical optimization, including non-linear programming andgenetic algorithms Clustering via k-means, spherical k-means, and graphmodularity Data mining in graphs, such as outlier detection Supervised AI through logistic regression, ensemble models, andbag-of-words models Forecasting, seasonal adjustments, and prediction intervalsthrough monte carlo simulation Moving from spreadsheets into the R programming language You get your hands dirty as you work alongside John through eachtechnique. But never fear, the topics are readily applicable andthe author laces humor throughout. You'll even learnwhat a dead squirrel has to do with optimization modeling, whichyou no doubt are dying to know. |
| call center data science: Strengthening Data Science Methods for Department of Defense Personnel and Readiness Missions National Academies of Sciences, Engineering, and Medicine, Division on Engineering and Physical Sciences, Board on Mathematical Sciences and Their Applications, Committee on Applied and Theoretical Statistics, Committee on Strengthening Data Science Methods for Department of Defense Personnel and Readiness Missions, 2017-03-06 The Office of the Under Secretary of Defense (Personnel & Readiness), referred to throughout this report as P&R, is responsible for the total force management of all Department of Defense (DoD) components including the recruitment, readiness, and retention of personnel. Its work and policies are supported by a number of organizations both within DoD, including the Defense Manpower Data Center (DMDC), and externally, including the federally funded research and development centers (FFRDCs) that work for DoD. P&R must be able to answer questions for the Secretary of Defense such as how to recruit people with an aptitude for and interest in various specialties and along particular career tracks and how to assess on an ongoing basis service members' career satisfaction and their ability to meet new challenges. P&R must also address larger-scale questions, such as how the current realignment of forces to the Asia-Pacific area and other regions will affect recruitment, readiness, and retention. While DoD makes use of large-scale data and mathematical analysis in intelligence, surveillance, reconnaissance, and elsewhereâ€exploiting techniques such as complex network analysis, machine learning, streaming social media analysis, and anomaly detectionâ€these skills and capabilities have not been applied as well to the personnel and readiness enterprise. Strengthening Data Science Methods for Department of Defense Personnel and Readiness Missions offers and roadmap and implementation plan for the integration of data analysis in support of decisions within the purview of P&R. |
| call center data science: Data Analytics Subhashish Samaddar, Satish Nargundkar, 2019-02-18 If you are a manager who receives the results of any data analyst’s work to help with your decision-making, this book is for you. Anyone playing a role in the field of analytics can benefit from this book as well. In the two decades the editors of this book spent teaching and consulting in the field of analytics, they noticed a critical shortcoming in the communication abilities of many analytics professionals. Specifically, analysts have difficulty in articulating in business terms what their analyses showed and what actionable recommendations were made. When analysts made presentations, they tended to lapse into the technicalities of mathematical procedures, rather than focusing on the strategic and tactical impact and meaning of their work. As analytics has become more mainstream and widespread in organizations, this problem has grown more acute. Data Analytics: Effective Methods for Presenting Results tackles this issue. The editors have used their experience as presenters and audience members who have become lost during presentation. Over the years, they experimented with different ways of presenting analytics work to make a more compelling case to top managers. They have discovered tried and true methods for improving presentations, which they share. The book also presents insights from other analysts and managers who share their own experiences. It is truly a collection of experiences and insight from academics and professionals involved with analytics. The book is not a primer on how to draw the most beautiful charts and graphs or about how to perform any specific kind of analysis. Rather, it shares the experiences of professionals in various industries about how they present their analytics results effectively. They tell their stories on how to win over audiences. The book spans multiple functional areas within a business, and in some cases, it discusses how to adapt presentations to the needs of audiences at different levels of management. |
| call center data science: Mastering Data Science Cybellium Ltd, Unleash the Power of Insights from Data Are you ready to embark on a transformative journey into the world of data science? Mastering Data Science is your comprehensive guide to unlocking the full potential of data for extracting valuable insights and driving informed decisions. Whether you're an aspiring data scientist looking to enhance your skills or a business leader seeking to leverage data-driven strategies, this book equips you with the knowledge and tools to master the art of data science. Key Features: 1. Dive into Data Science: Immerse yourself in the realm of data science, understanding its core principles, methodologies, and applications. Build a solid foundation that empowers you to extract meaningful insights from complex datasets. 2. Data Exploration and Visualization: Master the art of data exploration and visualization. Learn how to analyze datasets, uncover patterns, and create compelling visualizations that reveal hidden trends. 3. Statistical Analysis and Hypothesis Testing: Uncover the power of statistical analysis and hypothesis testing. Explore techniques for making data-driven inferences, validating assumptions, and drawing meaningful conclusions. 4. Machine Learning Fundamentals: Delve into machine learning concepts and techniques. Learn about supervised and unsupervised learning, feature engineering, model selection, and evaluation. 5. Predictive Analytics: Discover the realm of predictive analytics. Learn how to build predictive models that forecast future outcomes, enabling proactive decision-making. 6. Natural Language Processing (NLP) and Text Mining: Explore NLP and text mining techniques. Learn how to process and analyze textual data, extract sentiments, and uncover insights from unstructured content. 7. Time Series Analysis: Master time series analysis for modeling sequential data. Learn how to forecast trends, identify seasonality, and make predictions based on temporal patterns. 8. Big Data and Data Wrangling: Dive into big data analytics and data wrangling. Learn how to handle and preprocess large datasets, ensuring data quality and usability. 9. Deep Learning and Neural Networks: Uncover the world of deep learning and neural networks. Learn how to build and train deep learning models for tasks like image recognition and natural language understanding. 10. Real-World Applications: Gain insights into real-world applications of data science across industries. From healthcare to finance, explore how organizations harness data science for strategic decision-making. Who This Book Is For: Mastering Data Science is an indispensable resource for aspiring data scientists, analysts, and business professionals who want to excel in extracting insights from data. Whether you're new to data science or seeking advanced techniques, this book will guide you through the intricacies and empower you to harness the full potential of data for innovation. © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com |
| call center data science: Data Science Applications using R Jeffrey Strickland, 2019-11-13 To write a single book about data science, at least as I view the discipline, would result in several volumes. I have come to view Data Science as a multidisciplinary field. People who engage in data science may be statisticians, economists, mathematicians, operations research analysts, and a myriad of other scientific professionals. Most would agree that data scientist have advance degrees in one or more of these disciplines. All practitioners would agree that Data is at center stage. This book is intended to demonstrate the multidisciplinary application of data science, using R-programming with R Studio. |
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