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| continuous improvement process mapping: Process Mapping, Process Improvement, and Process Management Dan Madison, 2005 At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher) |
| continuous improvement process mapping: Process Mapping V. Daniel Hunt, 1996-02-01 A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this groundbreaking book, the failure to appreciate this obvious fact is the reason most reengineering schemes fail. Managers whose job it is to improve company performance, like physicians who work to improve patient health, must develop a clear picture of how each process fits into the overall organizational structure; how it ought to function; and how well it is performing at any given moment; before they can form a diagnosis or devise a treatment strategy. Fortunately, a powerful new analytical tool that has emerged in recent years helps you to do all of that and much more. Developed at General Electric, process mapping has been implemented in companies around the globe, and the results have been simply astonishing. Now find out how to make this breakthrough reengineering technology work for your organization in Process Mapping. The first and only hands-on guide of its kind, Process Mapping arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement. Internationally known management consultant and bestselling author V. Daniel Hunt guides you step-by-step through the entire process. He helps you assess the need for process reengineering in your organization and determine whether or not a process map is what you need. He shows you how to create a process mapping team and helps you select the best-buy process mapping tools for the job. He explains how to gather vital information about your business processes via focused interviews and other interview techniques, and how to use this data in implementing process mapping. He also offers expert advice on how to apply your process map to significantly improve business functions and bottom-line performance. Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use--and the results it achieved--at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms. Find out all about today's most important new management tool and how to put it to work for continuous improvement in your organization in Process Mapping. The first and only hands-on guide to a powerful new process mapping tool The most important new process improvement tool to come along in more than a decade, process mapping enables managers to easily identify and assess the various business processes that make up their organizations and to develop a road map for continued performance improvement. Now find out how to make this breakthrough management tool work in your organization by applying Process Mapping. V. Daniel Hunt, the bestselling author of Reengineering, Quality in America, and The Survival Factor, guides you step-by-step through the entire process. He gives you all the proven process mapping tools and techniques you need to: * Assess the need for process improvement in your company * Decide if process mapping is right for you * Create a process mapping team * Select the best process mapping software tools for the job * Collect vital information about business processes * Use the data to build your own process map * Use your process map to significantly improve bottom-line business performance Hunt also provides detailed case studies of product and service companies around the globe that have discovered the value of process mapping. You'll find out how General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading companies achieved stunning results when they made process mapping part of their business improvement efforts. |
| continuous improvement process mapping: The Basics of Process Improvement Tristan Boutros, Jennifer Cardella, 2017-07-27 Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra |
| continuous improvement process mapping: The Basics of Process Mapping, 2nd Edition Robert Damelio, 2011-05-11 The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike tool books or pocket guides that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines. |
| continuous improvement process mapping: Metrics-Based Process Mapping Karen Martin, Mike Osterling, 2012-10-22 Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements. Improvements to this version include: Foundational content about processes—what they are and how they vary A description of the difference between value-stream and process-level maps New content about how to bridge the gap between your current state and your desired future state Tips for effective team formation and mapping facilitation An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities. This flexible, user-friendly tool includes: A custom toolbar that simplifies map creation and editing Automated calculation of key metrics An audit feature to prevent mapping errors The ability to simulate how improvements will impact staffing requirements System Requirements: The tool is intended for use on PCs using Excel 2003 or later—it will NOT function with earlier versions of Excel, or on Macintosh computers. View a demo of the Excel tool at: www.mbpmapping.com |
| continuous improvement process mapping: Process Mapping and Management Sue Conger, 2011-06-13 This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part—mapping—the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement—provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called “leaning,” and its purpose is to remove waste from an existing process. The second perspective is “cleaning,” during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is “greening,” which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book—error-proofing and metrics—presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a “case for change.” And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. |
| continuous improvement process mapping: Home Builder's Guide to Continuous Improvement Jack B. ReVelle, Derek N. Margetts, 2009-12-16 Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experi |
| continuous improvement process mapping: Continuous Improvement Practice in Local Government Matthew Pepper, Oriana Milani Price, Arun Elias, 2021-11-29 Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes. Continuous improvement and quality programs have been a common tactical response undertaken by various local government organisations to remain sustainable and to continue to deliver value to their local communities. These tactical responses have had varying levels of success. This book seeks to go beyond a tactical focus and uncover the kinds of continuous improvement practices that are enacted in various local government contexts. A focus on practices enables practitioners and researchers alike to gain insights that to go beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Contextualisation affords the insightful deployment of programs that are specific to the needs and dynamics of local communities and operations. The cases presented share insights on aspects of CI including: embedding performance measurement; harnessing learning; contextualising CI activities to support the ongoing sustainability of these practices. Researchers and practitioners alike can draw benefit from the grounded industry base experiences and insights shared in the book. |
| continuous improvement process mapping: Mapping Work Processes Bjørn Andersen, Tom Fagerhaug, Bjørnar Henriksen, 2002-06-17 This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it has been supplemented by a number of other types, all of which serve different purposes. The authors have therefore expanded the variety of charts taught. All the mapping techniques have also been updated, the mapping exercise itself is put into a larger context, and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. Also new is an example case study carried throughout the entire book to illustrate the construction and use of the different types of process maps. |
| continuous improvement process mapping: Strategic Continuous Process Improvement Gerhard J. Plenert, 2011-11-29 Proven methods for achieving continuous process improvement Resolve quality chaos by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available. This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization. Find out how to: Identify CPI opportunities Evaluate various CPI options using comparative benchmarks Understand the characteristics of each quality option Map CPI characteristics against quality problems Select the appropriate tool to fit a specific quality problem Recognize the role of governance and performance reviews Cascade and communicate CPI throughout your organization Move the needle toward successful process optimization |
| continuous improvement process mapping: Value Stream Mapping Workshop Mike Rother, John Shook, 2000 When Mike Rother and John Shook first realized the power of value stream mapping in the mid-1990s they began to offer workshops on this invaluable technique. |
| continuous improvement process mapping: Sustaining a Culture of Process Control and Continuous Improvement Philip J. Gisi, 2018-05-16 This comprehensive book presents a methodology for continuous process improvement in a structured, logical, and easily understandable framework based on industry accepted tools, techniques, and practices. It begins by explaining the conditions necessary for establishing a stable and capable process and the actions required to maintain process control, while setting the stage for sustainable efficiency improvements driven by waste elimination and process flow enhancement. This structured approach makes a clear connection between the need for a quality process to serve as the foundation for incremental efficiency improvements. This book moves beyond talking about the value contribution of tools and techniques for process control and continuous improvement by focusing on the daily work routines necessary to maintain and sustain these activities as part of a lean process and management mindset. Part 1 discusses process quality improvement with an understanding of variation and its impact on process performance. It continues by stressing the importance of standardizing a process to achieve process stability. Once process stability is reflected in a consistent and predictable output, attention is turned to ensuring the process is capable of consistently meeting customer requirements. This series of activities sets the foundation for process control and the sustainable pursuit of efficiency improvements. Part 2 focuses on efficiency improvement by eliminating waste while improving process flow using proven tools and methods. Although there is a clear relationship between waste elimination and process flow, these activities are discussed separately to allow those more interested in waste elimination to work independently from those looking to optimize value stream flow. Part 3 explores the principles, practices, systems, and behaviors required to maintain process control while creating a mindset of continuous incremental improvement. It considers the role organizational structure, discipline, and accountability play as essential components for long term operational success. This book will: Provide readers with a clear roadmap for establishing, achieving, and maintaining process control as the foundation upon which to pursue efficiency improvements. Establish direction and methods for continuous and sustainable process improvement Define the practices, systems, and behaviors required to realize desired results and develop a culture of process control and continuous improvement along the road to operational excellence. |
| continuous improvement process mapping: The Basics of Process Mapping Robert Damelio, 2011-05-11 This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. |
| continuous improvement process mapping: Creating a Culture of Continuous Improvement Gerard Assey, 2024-02-27 ‘Creating a Culture of Continuous Improvement’ is a comprehensive guide that equips readers with the knowledge and tools to foster a culture of continuous improvement (CI) in their organizations. Beginning with the definition and importance of CI, the book covers a range of topics including root cause analysis, removing barriers, and changing negative beliefs. It delves into leadership's role in CI, attitudes and behaviors that support it, and considerations for planning CI initiatives. The book also explores the three critical elements and pillars of a successful CI culture, along with strategies for identifying improvement opportunities and managing change. Real-life examples, case studies, and practical tips are provided throughout, making this book a valuable resource for anyone seeking to drive positive change and achieve sustainable success through continuous improvement. Here's what the book covers: ü Preface ü Importance of CI in Today's Competitive Business Environment ü Why Is Continuous Improvement Important? ü How Can Continuous Improvement Help Organizations? ü Root Cause Analysis of the Existing Culture ü Identifying and Removing Barriers for Continuous Improvement ü Beliefs that Damage a Culture of Continuous Improvement ü Leadership's Role in Creating a Culture of Continuous Improvement ü Attitudes and Behaviors that Support Continuous Improvement ü Considerations for Continuous Improvement Planning ü The Three Critical Elements of a Successful Culture of Continuous Improvement ü The Three Pillars of a Culture of Continuous Improvement ü Leadership's Two-Pronged Approach to Process Improvement ü Identifying Opportunities for Improvement ü Managing Change with the Help of a Methodology ü Stages of the Continuous Improvement Process ü Support Strategies for System Alignment ü Study, Reflect, and Act ü Creating the Behaviors that Define the Culture ü Getting Senior Leaders'Commitment to Change ü Cultivating a Culture of Continuous Improvement ü Examples of Continuous Improvement in Practice ü 31 Tips to Create a Culture of Continuous Improvement ü Tools, Templates, Checklists, and Worksheets to Implement CI Strategies in your Organization ü Frequently Asked Questions (FAQs) and Troubleshooting ü Global Perspectives on Continuous Improvement ü Conclusion |
| continuous improvement process mapping: Continuous Improvement , 1992 |
| continuous improvement process mapping: The Strategos Guide to Value Stream and Process Mapping Quarterman Lee, Brad Snyder, 2023-05-09 At last, this much anticipated book has been published and provides a much needed breath of fresh air. The Strategos Guide to Value Stream and Process Mapping has helpful tips on facilitating group VSM exercises and helps put VSM in the greater Lean context. With photos and examples of related Lean practices, the book focuses on implementing VSM, not just on drawing diagrams and graphs. This is the most comprehensive and practical book on the subject to date. |
| continuous improvement process mapping: Detail Process Charting Ben B. Graham, 2004-07-29 Praise for Detail Process Charting A must-read for any competitive organization, Detail Process Charting: Speaking the Language of Process provides a comprehensive, yet clear, explanation of how to utilize one of the most powerful tools available to improve work processes. [Graham] has successfully integrated the history, success stories, and wisdom of those in the field who have applied this time-tested tool. -Jim Denyes, Training Manager Naval Occupational Safety and Health, and Environmental Training Center Author, Work Smarter, Not Harder This book will be a valuable resource for all those interested in work simplification and its implementation. Excellent answers to the 'who,' 'what,' 'when,' 'how,' and 'why' of work simplification are provided in an understandable and very useful level of detail. Graham has obviously 'been there, done that.' -John A. Roberts III, Adjunct Professor School of Business Administration, University of Dayton The keys to this approach . . . are the involvement of the workers and the simplicity of the charting approach. Even those participants who have never seen a process chart can almost instantly see how the process works, their role in it, and how it can be improved. This level of involvement means continuous buy-in, which significantly improves the chances of success. The emphasis on the document as the key process element and the ability to diagram the document to flow easily, rapidly, and clearly set this approach apart from all the others. -Fredric D. Heilbronner, Director of Systems Consulting, eForms Digital Consulting & Software Services, Inc. Much has been written about charting and business systems analysis, but I have not seen anything as comprehensive and clear as Ben Graham's book. Writing in simple, easy-to-follow language with plentiful illustrations and practical examples, this book takes the reader through the full spectrum of the charting process from initial analysis to managing charting libraries. This book is a must-have for all process improvement analysts and managers wanting to improve their organizational efficiency. -Robert Barnett, Managing Director Robert Barnett and Associates Pty. Ltd. |
| continuous improvement process mapping: The Improvement Guide Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost, 2009-06-03 This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications. |
| continuous improvement process mapping: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation Karen Martin, Mike Osterling, 2013-10-25 The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development. Karen Martin is principal consultant for Karen Martin & Associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s. |
| continuous improvement process mapping: Managing Performance in the Public Sector Gerrit Van der Waldt, 2004 Monitoring and ensuring effective, efficient, and economic use of resources in the public sector is addressed in this critical analysis. The importance of tracking performance for good governance is considered, as are the benefits of designing a departmental and human performance management system. Particular attention is paid to the difficult task of measuring worker performance in the public sector, where a wide array of unquantifiable variables must be examined. Various performance models, such as the Excellence Foundation and the Balance Scorecard, provide an invaluable resource of concepts, considerations, and challenges for improving public sector performance. |
| continuous improvement process mapping: Preparing for Continuous Quality Improvement for Healthcare Reza Ziaee, 2017-07-27 This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organiza |
| continuous improvement process mapping: The Power of Business Process Improvement Susan Page, 2010-02-17 Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time. |
| continuous improvement process mapping: Continuously Improving an Organization's Performance Donald P. Cushman, Sarah Sanderson King, 1997-05-23 This practical hands-on tool kit for managers demonstrates when, where, and how to implement significant organizational change through teamwork. The use of self-managed, cross-functional, benchmarking, and outside linking teams by high-performance firms is employed in a case study format. |
| continuous improvement process mapping: Mapping the Total Value Stream Mark A. Nash, Sheila R. Poling, 2011-03-23 Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular ,Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique, the text provides in-depth explanations for commonly encountered situations. The authors also provide a more complete perspective on the concept of availability. While they discuss availability of equipment in transactional processes, they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level – not only is the calculation of this lead time explained, but the text also covers the very real possibility of having more work in the queue than available time. While previous books have focused on only production process VSM or transactional process VSM, this work meets the real needs of both manufacturers and service sector organizations by dealing with both types. It goes beyond explaining each scenario, to teach readers what techniques are commonly applicable to both, and also explains areas of difference so that mappers will be able to readily adapt to whatever unique situations present themselves. |
| continuous improvement process mapping: Always Making Progress Ian Madden, 2022-04-19 This book guides process-industry professionals from the implementation of the basic foundations of Continuous Improvement (CI) through to an organization where CI is a “way of life” and a defining feature of the culture of the organization. The readers of this book are seeking solutions to such pressing issues as: • Eliminating accidents and near misses. • Reducing customer complaints. • Improving customer delivery performance. • Elimination of accidents and near misses. • Reducing customer complaints. • Improving customer delivery performance. • Introducing new products. • Improving staff productivity. • Removing costs to meet the budget. • Dealing with absence and poor morale. • Improving staff retention. This book provides them with guidance on how to address issues in these areas in a way that enables improvements to be realized quickly but not at the expense of a long-term goal of a sustainable Continuous Improvement culture. In addition, this book presents the implementation of CI as a cyclical journey with no endpoint. The stages are ordered in a sequence that enables the reader to get started in their area of the company and build up the elements without the need for an overall organizational strategy at the beginning. Continuous Improvement is a vast subject with many takes on principles, approaches, and tools. This book is about how all the fundamentals of these areas fit together and, as such, covers only some of them. However, within the bibliography, I have signposted the books that have guided me during my career and which go into the principles, approaches, and tools further. |
| continuous improvement process mapping: Strategic Lean Mapping Steve Borris, 2012-03-14 Proven methods for diagnosing problems, improving processes, and increasing profits In Strategic Lean Mapping, continuous improvement expert Steven Borris reveals how to visually document your organization's processes and identify problematic issues. Find out how to blend and then apply select techniques from Lean Manufacturing, Theory of Constraints, RCM (Reliability-Centered Maintenance), TPM (Total Productive Maintenance), OEE (Overall Equipment Efficiency), and other methodologies to implement the perfect solution to the task at hand. Diagrams, charts, and real-world case studies help you to put the concepts presented into practice. This hands-on guide will help small companies, large global organizations, and government agencies alike find ideal solutions for individual processes or projects. Coverage includes: Finding improvement opportunities The five principles of Lean The seven wastes of Lean The big picture map SWOT (strengths, weaknesses, opportunities, and threats) analysis Process mapping Capacity mapping Lean Manufacturing, the value-stream map, and partial value Problem solving and decision making |
| continuous improvement process mapping: Enterprise Process Mapping Charles G. Cobb, 2004-06-30 Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.!--nl--Comply with quality standards, such as ISO 9001:2000, and regulatory requirements, such as Sarbanes-Oxley. Develop a unifying view of how an overall business works as a system. Implement a very high impact, well-integrated and cross-functional systems approach to managing all aspects of the business. Understand how all processes and tasks within the organization contribute to achieving the company’s overall business goals. Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness. |
| continuous improvement process mapping: Continuous Process Improvement George D. Robson, 1991 Describes a system designed to simplify the critical elements of work processes and eliminate those parts that add no value. |
| continuous improvement process mapping: The Power of Process Matthew Zayko, Eric Ethington, 2021-10-28 Lean Process Creation teaches the specific frames—the 6CON model—to look through to properly design any new process while optimizing the value-creating resources. The framing is applicable to create any process that involves people, technology, or equipment—whether the application is in manufacturing, healthcare, services, retail, or other industries. If you have a process, this approach will help. The result is 30% to 50% improvement in first-time quality, customer lead time, capital efficiency, labor productivity, and floorspace that could add up to millions of dollars saved per year. More important, it will increase both employee and customer satisfaction. The book details a case study from a manufacturing standpoint, starting with a tangible example to reinforce the 6CON model. This is the first book written from this viewpoint—connecting a realistic transformation with the detailed technical challenges, as well as the engagement of the stakeholders, each with their own bias. Key points and must-do actions are sprinkled throughout the case study to reinforce learning from the specific to the general. In this study, an empowered working team is charged with developing a new production line for a critical new product. As the story unfolds, they create an improved process that saves $5.6 million (10x payback on upfront resource investment) over the short life cycle of the product, as well as other measurable benefits in quality, ergonomics, and delivery. To an even greater benefit, they establish a new way of working that can be applied to all future process creation activities. Some organizations have tried their version of Lean process design following a formula or cookie-cutter approach. But true Lean process design goes well beyond forcing concepts and slogans into every situation. It is purposeful, scientific, and adaptable because every situation starts with a unique current state. In addition, Lean process design must include both the technical and social aspects, as they are essential to sustaining and improving any system. Observing the recurring problem of reworking processes that were newly launched brought the authors to the conclusion that a practical book focused on introducing the critical frames of Lean process creation was needed. This book enables readers to consider the details within each frame that must be addressed to create a Lean process. No slogans, no absolutes. Real thinking is required. This type of thinking is best learned from an example, so the authors provide this case study to demonstrate the thinking that should be applied to any process. High volume or low, simple or complex mix, manufacturing or service/transactional—the framing and thinking works. Along with the thinking, readers are enabled to derive their own future states. This is demonstrated in the story that surrounds the case study. |
| continuous improvement process mapping: Splitting the DMAIC Tom Quick, 2019-01-07 In 1917, we split the atom and released an incredible force for destruction. In 2019, we split the DMAIC and released an even bigger force for improvement. There is no doubt that the various improvement methods work. Whether it is PDCA or 7-Step problem-solving or A3 or IsIs Not or DMAIC or any other tool, it has been used to great success in many organizations stretching back over decades. But why have some organizations been wildly successful with these and others not? The reason is that much of todays continuous improvement (CI) training is focused on tools. Training includes days or even weeks working through every possible tool a practitioner of CI might need. But rather than teach people about a set of tools that they might or might not use, why not teach them how to accomplish a specific objective? Why not give them a path for solving a particular type of problem that works most of the time? This way, anyone anywhere can make CI work by splitting the DMAIC. This book shows four typical paths through the DMAIC process to accomplish four different objectives: -Reduce variability of a characteristic-Reduce failures of a machine-Reduce waste in a process-Reduce the frequency of a defect For each path, the following is presented: Methodologyan overview of the purpose and actual steps through the DMAIC process for that path.Step Detailsa detailed description of each step including specific tools used.Checklista simple one-page sheet that anyone can use as a guide along the path. Think of these as a new app called DMAIC Maps, which helps people get around the DMAIC world the same way Google Maps helps in the real world. Project selection and team management are also discussed, since the choice of projects is crucial to creating context and therefore success. |
| continuous improvement process mapping: Tool and Manufacturing Engineers Handbook: Continuous Improvement Charles Wick, Ramon Bakerjian, Society of Manufacturing Engineers, 1983 Part of the renowned TMEH Series, the book contains hundreds of practical new ways to make continuous improvement work, and keep on working: quality management guidelines, quality and productivity improvement ideas, cost reduction tips, continuous process improvement, plus how to use world class techniques such as TPM, TQM, benchmarking, JIT, activity-based costing, improving customer/supplier relationships, and more. You'll also learn from best practices examples for quality training, teamwork, empowerment, self-assessment using Baldrige Quality Award criteria, ISO 9000 audits and certification, and more. |
| continuous improvement process mapping: Guidelines for Integrating Management Systems and Metrics to Improve Process Safety Performance CCPS (Center for Chemical Process Safety), 2016-02-23 This book combines the synergies between performance improvement systems to help ensure safe and reliable operations, streamline procedures and cross-system auditing, and supporting regulatory and corporate compliance requirements. Many metrics are common to more than one area, such that a well-designed and implemented integrated management system will reduce the load on the Process Safety, SHE, Security and Quality groups, and improve manufacturing efficiency and customer satisfaction. Systems to improve performance include: process safety; traditional safety, health and environment; and, product quality. Chapters include: Integrating Framework; Securing Support & Preparing for Implementation; Establishing Common Risk Management Systems – How to Integrate PSM into Other EH; Testing Implementation Approach; Developing and Agreeing on Metrics; Management Review; Tracking Integration Progress and Measuring Performance; Continuous Improvement; Communication of Results to Different Stakeholders; Case Studies; and Examples for Industry. |
| continuous improvement process mapping: Value Stream Mapping for the Process Industries Peter L. King, Jennifer S. King, 2017-08-25 Providing a framework that highlights waste and its negative effects on process performance, value stream maps (VSMs) are essential components for successful Lean initiatives. While the conventional VSM format has the basic structure to effectively describe process operations, it must be adapted and expanded to serve its purpose in the process indu |
| continuous improvement process mapping: Making the Business Case for EHS Programs , |
| continuous improvement process mapping: The Kaizen Event Planner Karen Martin, Mike Osterling, 2017-07-27 Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process, |
| continuous improvement process mapping: The Progressive Audit Robert Pfannerstill, 2005-06-30 The Progressive Audit is a book that anyone involved with auditing should read. This book is not just about auditing but also about management strategy, employee involvement, and raising the level of the organizational quality culture. An audit must provide an understanding of the level at which the quality culture exists so management can implement improvements. It must uncover the various sub-systems that exist within organizations and also raise the level of understanding in the workforce.This book outlines a six-step methodology to implement a sound internal audit program, including how to get employees to actively participate, how to drive quality system concepts throughout all levels in the organization, and how to manage it so you're not doing all the work. |
| continuous improvement process mapping: Learning to See Mike Rother, John Shook, 2003 Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inventories, uses push processes and struggles with long lead times. Moving towards a system that eliminates muda (waste) caused by overproduction, while challenging, proves necessary for improved efficiency. Often overlooked, value stream mapping is the essential planning stage for any Lean transformation. In Mike Rother and John Shook's essential guide, you follow the value stream mapping undertaken for Acme Stamping, for its current and future state. Fully illustrated and well-organized, Learning to See is a must-see for the value stream manager. |
| continuous improvement process mapping: Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance Karen Martin, 2018-03-02 Award-winning business performance improvement and Lean management expert Karen Martin diagnoses a ubiquitous business management and leadership problem—the lack of clarity—and outlines specific actions to dramatically improve organizational performance. Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way. In Clarity First, Karen provides methods and insights for achieving clarity to unleash potential, innovate at higher levels, and solve the problems that matter to deliver outstanding business results. Both a visionary road map and practical guide, this book will help leaders: •Identify and communicate the organization’s true purpose •Set achievable priorities •Deliver greater customer value through more efficient processes •Provide greater transparency about true versus assumed performance •Build strong problem-solving and critical thinking capabilities throughout the organization •Develop personal clarity to be a more direct, purposeful, and successful leader Eliminating ambiguity is the first step for leaders and organizations to achieve strategic goals. Learn how to gain the clarity needed to make better decisions, lead more effectively, and boost organizational performance. When it comes to leading an outstanding organization, every great leader needs Clarity First. |
| continuous improvement process mapping: Watershed Research Traditions in Human Communication Theory Donald P. Cushman, Branislav Kovacic, 1995-08-23 This sampling of watershed research traditions in interpersonal, organizational, and mass communication manifests how communication theory is developed, defended and extended at a philosophical, theoretical and practical level of inquiry from a plurality of research perspectives. The book includes the foundational works of Pearce, Cronen, and Associates on the coordinated management of meaning; Berger, Gudykunst, and Associates on uncertainty and anxiety reduction theory; Cushman, Nicotera and Associates on the communication rules involved in establishing and maintaining interpersonal relationships; Delia, Clark, and Associates on constructivism; Deetz, Mumby, and Associates on critical theory; Desmond and Associates on mass communication theory; Sanders and Gottman on communication sequences; Cushman, King, and Associates on high-speed management; and Philipsen and Associates on the ethnography of communication. |
| continuous improvement process mapping: Lean Lexicon John Shook, Chet Marchwinski, 2014-01-21 With 14 new definitions touching on management, healthcare, startups, manufacturing, and service, the 5th edition of the Lean Lexicon, is the most comprehensive edition yet of the handy and practical glossary for lean thinkers. The latest Lexicon, updated in 2014, contains 60+ graphics and 207 terms from A3 Report to Yokoten. The Lexicon covers such key lean terms as andon, jidoka, kaizen, lean consumption, lean logistics, pull, plan-for- every-part, standardized work, takt time, value-stream mapping, and many more. The new terms are: • Basic Stability • Coaching • Gemba Walk • Huddle • Kamishibai Board • Kata • Leader Standard Work • Lean Management • Lean Management Accounting • Lean Startup • Problem Solving • Service Level Agreement • Training Within Industry (TWI) • Value-stream Improvement Unlike most other business glossaries in print or online, the Lexicon, introduced in January 2003, is focused exclusively on lean thinking and practice. Like the past four, the fifth edition of the Lean Lexicon incorporates terms and improvement ideas from our customers. We continue to welcome suggestions from the growing lean community in its traditional industries and beyond. |
Process Improvement: Process Mapping Guide
This Process Mapping Guide was developed as a part of FEMA’s Continuous Improvement Technical Assistance Program (CITAP). This resource builds on information provided in the …
PROCESS MAPPING - GWM Knowledge Hub
Plan and implement actions to reduce variation and improve the process Build the ‘Should-Be’ process map that corrects the inefficiencies and waste identified earlier
QI Essentials Toolkit: Flowchart - Institute for Healthcare …
Flowchart sequence of steps in a process. Understanding the process as it currently operates is an important step in developi g ideas about how to improve it. This makes flowcharts …
Improvement Leaders’ Guide Process mapping, analysis and …
These Improvement Leaders’ Guides will give you the basic tools and techniques: Involving patients and carers Process mapping, analysis and redesign Measurement for improvement …
Using Process Mapping to Save Time & Money
Here you’ll learn how process mapping can be an excellent first step toward reducing cycle times as well as a great way to build stakeholder buy-in for procurement reform. What is a process …
PEX Primer: Process Mapping - ICMA
r: Process Mapping Overview Process Map is a diagram that visually displays a series of events, or steps that o. cur within a given process. Maps are great visual aids that enable members of …
The Continuous Improvement Map
Performance** Control Charts Benchmarking*** Fishbone Diagrams Relations Mapping SIPOC* Spaghetti** Process Redesign Data collection planner* Sampling How-How Diagram*** Tree …
Process Mapping | Continuous Improvement Toolkit
TOOLKIT Part of a production process: Cutting Welding Painting Invoice Customer 100 Testing Follow-up Payment Part of a transactional process: Receive Order Install Service
Process Mapping - pmirgc.org
Improved Process Understanding: Provides a clear and concise overview of the entire process. Waste Identification: Helps identify areas of waste, such as waiting time, transportation, and …
Starting a Continuous Process Improvement Program
Develop a standardized project management methodology to track and report on the progress of improvement projects. This should include conducting regular process audits, identifying key...
Process Mapping - MJV
Process Mapping is an indispensable tool to ensure the continuous improvement of processes. When mapping a process, all stages, flows, and objectives related to that process are …
Five Steps for Process Mapping in Quality - Clarkston Consulting
Process mapping is a quality improvement tool used to generate a visual map of workflows and processes. It provides a way to show how processes work in a very clear and concise way …
Process Mapping - asq104.org
Apr 17, 2013 · Six Sigma Improvement Premise Use tools & methodologies to improve the quality of process outputs by removing errors and minimizing process variability.
Continuous Process Improvement Transformation Guidebook
DoD CPI is a strategic approach for developing a culture of continuous improvement in the areas of reliability, process cycle times, costs in terms of less total resource consumption, quality, …
Business Process Mapping and Continuous Process …
Process Mapping - convert facts into a process map. Analysis - work through the map, challenging each step (what-why?, who-why?, where-why?, when-why?, how-why?) 3. Identify …
Value Stream Mapping | Continuous Improvement Toolkit
Its primary goal is to identify and eliminate waste (Muda) and make the process as close to lean as possible. It is considered as an improvement tool rather than just a definition of how the …
Process Flow Mapping for Systems Improvement: Lessons …
Abstract: This article fills a gap in the evaluation literature by detailing how to con-duct process flow mapping: a continuous quality improvement (CQI) method.
Using Lean and A3 Thinking to Manage Improvement Projects
Why use process mapping in QI? Process mapping has the potential to support QI projects by engaging stakeholders to create a shared understanding of the systems they are trying to change
Process Mapping: A Cornerstone of Quality Improvement
What Is a Process Map? A process map, also known as a flowchart, is a diagrammatic representation of a sequence of actions for a given activity. The map helps to explain and …
Process Improvement: Process Mapping Guide
This Process Mapping Guide was developed as a part of FEMA’s Continuous Improvement Technical Assistance Program (CITAP). This resource builds on information provided in the …
OFFICE OF RESEARCH ADMINISTRATION PROCESS …
A process map or flowchart describes the flow of materials and information, displays the tasks associated with a process, shows the decisions that need to be made along the chain and …
PROCESS MAPPING - GWM Knowledge Hub
Plan and implement actions to reduce variation and improve the process Build the ‘Should-Be’ process map that corrects the inefficiencies and waste identified earlier
QI Essentials Toolkit: Flowchart - Institute for Healthcare …
Flowchart sequence of steps in a process. Understanding the process as it currently operates is an important step in developi g ideas about how to improve it. This makes flowcharts …
Improvement Leaders’ Guide Process mapping, analysis and …
These Improvement Leaders’ Guides will give you the basic tools and techniques: Involving patients and carers Process mapping, analysis and redesign Measurement for improvement …
Using Process Mapping to Save Time & Money
Here you’ll learn how process mapping can be an excellent first step toward reducing cycle times as well as a great way to build stakeholder buy-in for procurement reform. What is a process …
PEX Primer: Process Mapping - ICMA
r: Process Mapping Overview Process Map is a diagram that visually displays a series of events, or steps that o. cur within a given process. Maps are great visual aids that enable members of …
The Continuous Improvement Map
Performance** Control Charts Benchmarking*** Fishbone Diagrams Relations Mapping SIPOC* Spaghetti** Process Redesign Data collection planner* Sampling How-How Diagram*** Tree …
Process Mapping | Continuous Improvement Toolkit
TOOLKIT Part of a production process: Cutting Welding Painting Invoice Customer 100 Testing Follow-up Payment Part of a transactional process: Receive Order Install Service
Process Mapping - pmirgc.org
Improved Process Understanding: Provides a clear and concise overview of the entire process. Waste Identification: Helps identify areas of waste, such as waiting time, transportation, and …
Starting a Continuous Process Improvement Program
Develop a standardized project management methodology to track and report on the progress of improvement projects. This should include conducting regular process audits, identifying key...
Process Mapping - MJV
Process Mapping is an indispensable tool to ensure the continuous improvement of processes. When mapping a process, all stages, flows, and objectives related to that process are …
Five Steps for Process Mapping in Quality - Clarkston …
Process mapping is a quality improvement tool used to generate a visual map of workflows and processes. It provides a way to show how processes work in a very clear and concise way …
Process Mapping - asq104.org
Apr 17, 2013 · Six Sigma Improvement Premise Use tools & methodologies to improve the quality of process outputs by removing errors and minimizing process variability.
Continuous Process Improvement Transformation Guidebook
DoD CPI is a strategic approach for developing a culture of continuous improvement in the areas of reliability, process cycle times, costs in terms of less total resource consumption, quality, …
Business Process Mapping and Continuous Process …
Process Mapping - convert facts into a process map. Analysis - work through the map, challenging each step (what-why?, who-why?, where-why?, when-why?, how-why?) 3. Identify …
Value Stream Mapping | Continuous Improvement Toolkit
Its primary goal is to identify and eliminate waste (Muda) and make the process as close to lean as possible. It is considered as an improvement tool rather than just a definition of how the …
Process Flow Mapping for Systems Improvement: Lessons …
Abstract: This article fills a gap in the evaluation literature by detailing how to con-duct process flow mapping: a continuous quality improvement (CQI) method.
Using Lean and A3 Thinking to Manage Improvement Projects
Why use process mapping in QI? Process mapping has the potential to support QI projects by engaging stakeholders to create a shared understanding of the systems they are trying to change
Process Mapping: A Cornerstone of Quality Improvement
What Is a Process Map? A process map, also known as a flowchart, is a diagrammatic representation of a sequence of actions for a given activity. The map helps to explain and …
