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| continuous improvement change management: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare John Toussaint, Kim Barnas, 2020-08-25 Two renowned experts in healthcare transformation show how leaders are implementing behavior-driven strategies to ensure quality care and create lasting change. Healthcare is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top―whether you’re an executive, governing board member, manager, or physician. A powerful new approach to healthcare leadership, this book showcases executives in health systems around the world as they: Practice behavior-based solutions to organizational problems Learn how to support continuous improvement Be more present in their leadership role Learn how to reflect and assess themselves as leaders Achieve better results for patients Drawing on a wealth of behavioral research, industry case studies, and personal insights from healthcare professionals, the authors explore how change actually happens—from the inside out, top to bottom, throughout the whole organization. You’ll learn how healthcare systems led by people who are compassionate, principled, and engaged can undergo profound and lasting transformation. Find proven strategies for cultivating principle-driven behaviors that can turn the remotest possibilities on the healthcare horizon into a new working reality. This is more than a leadership guide to revolutionizing healthcare. This is about being a force for change that makes life better for patients, caregivers, and all stakeholders. If you want to take the lead in making change happen, start with Becoming the Change. |
| continuous improvement change management: Kanban Change Leadership Klaus Leopold, Siegfried Kaltenecker, 2015-03-30 Explains how and why Kanban offers a new approach to change in 21st Century businesses This book provides an understanding of what is necessary to properly understand change management with Kanban as well as how to apply it optimally in the workplace. The book emphasizes critical aspects, several traps which users repeatedly fall into, and presents some practical guidelines for Kanban change management to help avoid these traps. The authors have organized the book into three sections. The first section focuses on the foundations of Kanban, establishing the technical basis of Kanban and indicating the mechanisms required to enact change. In the second section, the authors explain the context of Kanban change management—the options for change, how they can be set in motion, and their consequences for a business. The third section takes the topics from the previous sections and relates them to the social system of business—the goal is to guide readers in the process of building a culture of continuousimprovement by reviewing real case studies and seeing how Kanban is applied in various situations. Kanban Change Leadership: Explains how to implement sustainable system-wide changes using Kanban principles Addresses the principles and core practices of Kanban including visualization, WIP limits, classes of service, operation and coordination, metrics, and improvement Describes implementation, preparation, assessment, training, feedback, commissioning, and operation processes in order to create a culture of continuous improvement Kanban Change Leadership is an educational and comprehensive text for: software and systems engineers; IT project managers; commercial and industrial executives and managers; as well as anyone interested in Kanban. |
| continuous improvement change management: A Guide to Continuous Improvement Transformation Aristide van Aartsengel, Selahattin Kurtoglu, 2013-03-02 This book enables enterprise business leaders - from CEOs to supervisors - to understand what Continuous Improvement is, why it is probably the best answer to improved business performance in years, and how to put it to work in the unique environment of a specific organization. The book examines what is at the core of Continuous Improvement and delves deeper into the elements and constituents necessary to take an organization to the next level to ensure its continued, long-term existence. It provides guidance to enterprise management and to professionals engaged in the implementation of a Continuous Improvement initiative and enables them to structure and manage its implementation successfully. It also provides tools to quickly assess where an enterprise business stands in terms of strategic management and Continuous Improvement. |
| continuous improvement change management: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| continuous improvement change management: Lean Change Management Jason Little, 2014-10-03 Change resistance is a natural reaction, when you don’t involve the people affected by the change in the design of the change. This book will help you implement successful change and bypass change resistance by co-creating change. The book will do that through examples of how innovative practices can dramatically improve the success of change programs. These practices combine ideas from the Agile, Lean Startup, change management, organizational development and psychology communities. This book will change how you think about change.-- |
| continuous improvement change management: Innovative Change Management (ICM) H. James Harrington, 2018-02-21 Innovative Change Management (ICM) represents the accumulated wisdom and knowledge of one of the world’s foremost performance improvement specialists. It includes a clear and thorough explanation of the necessary critical tools for creating a system that results in a much higher percentage of your initiatives progressing to successful projects. Studies conducted by organizations such as Gartner, Ernst & Young, and Harrington Management Systems indicate that on average less than 25% of the innovative projects achieve sustained success. The American Productivity Quality Center's 2018 survey report pointed out that 88% of the organizations felt that process management discipline must be changed and 53.8% felt they must create a continuous improvement culture. Through the effective use of the ICM methodology, you can turn thousands of lost employee hours into millions of dollars in increased profit. This book unveils to the reader for the first time how ICM combines project change management, culture change management, and project management concepts to create an effective and innovative organization. These concepts combined result in homogeneous improvements in performance improvement and cultural change. The book outlines a step-by-step procedure designed to apply ICM to complex programs such as process redesign and supply chain management as well as to simpler ones such as relocation of offices. In addition, it provides field-tested change methodologies to help you systematically include change into your strategic management plan. This book shows you how to: Set the stage for ICM. Develop a new management style that encourages innovation. Develop and implement a project change management methodology to support the project management methodology. Develop a cultural change management program. How to reward and recognize the innovation activities generated by your employees. Make ICM an important part of the strategic plan. Help employees understand the career-enhancing aspects of change How to maximize your organization’s ROC (return on change). Most of the activity related to change management focuses on successfully implementing individual projects. Statistics indicate that this is not enough to keep up with today’s rapid changing innovative competition. As most profitable organizations are working diligently on increasing their innovation capabilities, this focus is requiring a completely new restructured management style and behavioral patterns that are foreign to most of today’s successful managers. |
| continuous improvement change management: Handbook on Continuous Improvement Transformation Aristide van Aartsengel, Selahattin Kurtoglu, 2013-04-11 This handbook provides a comprehensive and detailed framework for the implementation of Continuous Improvement and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach. |
| continuous improvement change management: Leading Continuous Change Bill Pasmore, 2015-08-17 Change has become constant, complex, multifaceted, and overwhelming. To meet this challenge, Bill Pasmore presents four keys to help leaders decide where and how to most effectively focus their change initiatives. |
| continuous improvement change management: Organizational Change Management Strategies in Modern Business Goksoy, Asl?, 2015-10-30 Scholars agree that change has become a staple in organizational life and will likely remain as such beyond the 21st century. As the rate of change continues to accelerate, organizations must strive to develop and implement new initiatives in order to obtain significant benefits to organizational survival, economic viability, and human satisfaction. Organizational Change Management Strategies in Modern Business covers the most important elements of change management as well as the difficulties and challenges that organizations have faced when implementing change. In sampling different disciplines relevant to topics such as resistance to change, mergers and acquisitions management, leadership, the role of human resource strategies, and culture, this reference work is a useful resource for academics, professionals, managers, administrators, and others interested in organizational change. |
| continuous improvement change management: Systemic Change Management G. Roth, A. DiBella, 2016-01-12 Weaving together prescriptions with a series of cases, Systemic Change Management describes the value and how-to of a systemic or enterprise approach to organizational change. Each capability presented here promotes change, but when used together create synergies that magnify their individual impact within and between collaborating organizations. |
| continuous improvement change management: Business Process Change Paul Harmon, 2014-04-26 Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented |
| continuous improvement change management: Culture, Change, and Continuous Improvement: From Bankruptcy to Industry Leadership A True Aerospace Story Colin E. Cramp, Martin R. Lodge, 2019-03-21 How does a company go from being two days away from filing bankruptcy papers to unparalleled performance in the Aerospace business? The answer can be found in this fascinating story of Aerostructures, a Chula Vista, California-based designer, manufacturer and supplier of major components and assemblies to all the major commercial aircraft manufacturers and to the world's airlines. In 1993 Rohr Industries, as it was known then, was in trouble. Business financials, income and cash flow in particular, were rendering the business unsustainable. The way the business was being run was archaic, organizational structure was cumbersome, and morale was low. Customers were very concerned, and several were preparing to exit. |
| continuous improvement change management: A Sense of Urgency John P. Kotter, 2008 In his international bestseller Leading Change, Kotter provided an action plan for implementing successful transformations. Now, he shines the spotlight on the crucial first step in his framework: creating a sense of urgency by getting people to actually see and feel the need for change. |
| continuous improvement change management: Continuous Improvement CAM CALDWELL (PH.D.), 2020-02-12 In today's knowledge-, wisdom-, and information-based world, the challenge facing leaders and organizations is to be able to obtain employee commitment and to apply that dedication to constant improvement and change. In a world where technology is rapidly improving and knowledge is increasing exponentially in virtually every field, the ability to adapt and to innovate is essential to organization success and individual development. This book looks at continuous improvement at the individual, group, organizational, and societal levels and identifies commonalities and keys to success. It adopts a transformative perspective towards leadership, management philosophy, duties owed, and the obligation to constantly change. The authors/editors have written extensively about the need for leaders and organizations to refine their approach to change and improvement and this book combines their insights into one consolidated explanation. |
| continuous improvement change management: Sustaining a Culture of Process Control and Continuous Improvement Philip J. Gisi, 2018-05-16 This comprehensive book presents a methodology for continuous process improvement in a structured, logical, and easily understandable framework based on industry accepted tools, techniques, and practices. It begins by explaining the conditions necessary for establishing a stable and capable process and the actions required to maintain process control, while setting the stage for sustainable efficiency improvements driven by waste elimination and process flow enhancement. This structured approach makes a clear connection between the need for a quality process to serve as the foundation for incremental efficiency improvements. This book moves beyond talking about the value contribution of tools and techniques for process control and continuous improvement by focusing on the daily work routines necessary to maintain and sustain these activities as part of a lean process and management mindset. Part 1 discusses process quality improvement with an understanding of variation and its impact on process performance. It continues by stressing the importance of standardizing a process to achieve process stability. Once process stability is reflected in a consistent and predictable output, attention is turned to ensuring the process is capable of consistently meeting customer requirements. This series of activities sets the foundation for process control and the sustainable pursuit of efficiency improvements. Part 2 focuses on efficiency improvement by eliminating waste while improving process flow using proven tools and methods. Although there is a clear relationship between waste elimination and process flow, these activities are discussed separately to allow those more interested in waste elimination to work independently from those looking to optimize value stream flow. Part 3 explores the principles, practices, systems, and behaviors required to maintain process control while creating a mindset of continuous incremental improvement. It considers the role organizational structure, discipline, and accountability play as essential components for long term operational success. This book will: Provide readers with a clear roadmap for establishing, achieving, and maintaining process control as the foundation upon which to pursue efficiency improvements. Establish direction and methods for continuous and sustainable process improvement Define the practices, systems, and behaviors required to realize desired results and develop a culture of process control and continuous improvement along the road to operational excellence. |
| continuous improvement change management: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results Mike Rother, 2009-09-04 Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. Mike Rother explains why typical companies fail to understand the core of lean and make limited progress—and what it takes to make it a real part of your culture. —Jeffrey K. Liker, bestselling author of The Toyota Way [Toyota Kata is] one of the stepping stones that will usher in a new era of management thinking. —The Systems Thinker How any organization in any industry can progress from old-fashioned management by results to a strikingly different and better way. —James P. Womack, Chairman and Founder, Lean Enterprise Institute Practicing the improvement kata is perhaps the best way we've found so far for actualizing PDCA in an organization. —John Shook, Chairman and CEO, Lean Enterprise Institute This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines--called kata--that power its success with continuous improvement and adaptation. The book also reaches beyond Toyota to explain issues of human behavior in organizations and provide specific answers to questions such as: How can we make improvement and adaptation part of everyday work throughout the organization? How can we develop and utilize the capability of everyone in the organization to repeatedly work toward and achieve new levels of performance? How can we give an organization the power to handle dynamic, unpredictable situations and keep satisfying customers? Mike Rother explains how to improve our prevailing management approach through the use of two kata: Improvement Kata--a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and Coaching Kata: a pattern of teaching the improvement kata to employees at every level to ensure it motivates their ways of thinking and acting. With clear detail, an abundance of practical examples, and a cohesive explanation from start to finish, Toyota Kata gives executives and managers at any level actionable routines of thought and behavior that produce superior results and sustained competitive advantage. |
| continuous improvement change management: Communication for Continuous Improvement Projects Tina Agustiady, 2013-10-23 Manufacturing companies work endlessly to make process improvements, yet they are often hard to implement and even harder to sustain. The reason: companies often stumble when communicating why the methodologies are being used and how to sustain the improvements. Communication for Continuous Improvement Projects demonstrates how to communicate change, create confidence in the new processes, and empower employees. It shows how to be an effective change agent by utilizing tools that make sense while being competitive in the business market. The book explores how the proper tools, communication, and management make the Lean Six Sigma methodologies work. It includes a Continuous Improvement Toolkit that is an easy reference for what tool to use and when and how to effectively teach the tools to employees who are not necessarily engineers. Communicating these tools is the most difficult part of using the tools. The author details the implementation of the actual tools that create confidence and explains Lean Six Sigma in a way that will make employees want to jump on board. Result-driven decisions can be made from the methodologies described in this book, making processes quantifiably better with sustainable results. Extensive and informative, the book takes the guesswork out of the art of continuous improvement through communication. |
| continuous improvement change management: Choosing Strategies for Change John P. Kotter, 1979-01-01 |
| continuous improvement change management: Modular Kaizen Grace L. Duffy, 2013-11-07 Modular Kaizen is a development of necessity. Improvement has to happen on the fly in our rapidly changing world. This book is about using the resources, people, and schedules already in place to get things done. Modular Kaizen is the counterpoint to a kaizen blitz, in which team members are confined in a room to hammer out an opportunity or a solution to some problem. In the hectic, interrupt-driven environment of many organizations, it is simply not possible to remove critical players from normal operations for any length of time. Grace Duffy draws on 40 years of experience to incorporate techniques, innovations, and lessons learned in pursuit of effective continuous and breakthrough improvement. Part I provides the conceptual model along with steps and tools for process and system improvement in an extremely busy and interrupt-driven workplace. Part II offers three case studiesfrom manufacturing, healthcare, and aerospaceto show how the techniques work in real time. If you are looking for proven approaches to integrating quality improvement into daily work, this is your book. It is written for those of us who have to get it done, not just talk about it. So roll up your sleeves and dig in. |
| continuous improvement change management: Advances in Patient Safety Kerm Henriksen, 2005 v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products. |
| continuous improvement change management: Globality Hal Sirkin, Jim Hemerling, Arindam Bhattacharya, 2008-06-11 An absolutely stunning -- and scary - wake-up call that reveals how the economic world is about to change dramatically in the next few years as dozens of RDEs (Rapidly Developing Economies) begin to assert themselves as major economic powers. Globalization is about Americans outsourcing product development and services to other countries. Globality is the next step, where rapidly developing economies from around the world are now competing with us head to head. The authors present a strong case that the economic climate in which we have lived is going to change in unprecedented ways. ...their insights into the competitive battle in emerging markets are so keen. -- William J. Holstein of The New York Times Many American chief executives, it turns out, are aiming at emerging markets...And they will find many insights into prevailing in those battles in this book. -- William J. Holstein of The New York Times ...for any corporate strategist pondering the challenges and opportunities of globalization, this book is an indispensable guide. -- John Cummings of Business Finance While the global economy has been a hot topic for at least two decades, it is in constant need of updating ...GLOBALITY...does the job nicely. -- BNET [This] vividly detailed tome describes the latest shift in globalization from a one-way street of Western domination to an increasingly competitive global playing field, where businesses from once-discounted nations are solidifying their standing. -- CIO Insight Whatever the next New World Order turns out to be, the advice in GLOBALITY will come in useful, for multinationals and individual workers alike. -- Business Pundit A smart discourse on how local companies in developing economies, such as China, India and Brazil, are bucking tradition and going for broke on their own terms... -- BNET This book is a must-read for leaders of companies in the developed world who want to get into the globality act and stay in it. -- Cecil Johnson, McClatchy-Tribune News Get ready for a new wave of challengers, 'bursting their way onto the big stage.' So say the three authors of this smart analysis about the latest developments in global competition -- Andrea Sachs of TIME |
| continuous improvement change management: The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance Tristan Boutros, Tim Purdie, 2013-10-13 The Definitive Guide to Process Improvement & Operational Excellence. This complete body of knowledge for process improvement professionals provides an easy-to-understand foundation for process maturity capability in any company. Gold Medal Winner of the 2015 Axiom Book Award for best business theory book! The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance introduces an all-encompassing body of knowledge for anyone looking to improve their operating environment. It presents a practical way to build and improve processes, and can assist professionals whether they are learning the basics of Process Improvement, planning their first improvement project, or evangelizing process oriented thinking throughout their organization. All of the concepts explained in this book encapsulate everything needed to enable process excellence from start to finish, saving time, conserving resources, and accomplishing more in a competitive timeframe. These practical insights will make you more effective in any Process Improvement role: from contributor, stakeholder, executive, team member, department, business division, supplier, and customer. Highlights include: A comprehensive framework that outlines the methods, tools, and competencies used to create sustainable Process Improvement efforts An industry-leading architecture approach for building organizational processes - Process-Oriented Architecture (POA) Demonstrating the importance of end-to-end process improvement, and the pitfalls of individual and isolated improvement methods Capitalizing on practical agility principles to deliver faster results Sample learning materials such as instructions for getting started, practical guides, real-world case studies, and templates available in the book and on an affiliated website A self-sufficient reference guide that all employees can easily use or self-train with A common vocabulary within the Process Improvement profession for discussing, writing, and applying Process Improvement concepts A robust tool for educating or training organizations and professionals Includes a Foreword from Dr. H. James Harrington, prolific author of over 35 Process Improvement books and winner of numerous quality awards including ASQ's Distinguished Service Medal. |
| continuous improvement change management: Utilizing the 3Ms of Process Improvement in Healthcare Richard Morrow, 2017-07-27 Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w |
| continuous improvement change management: Leading Change John P. Kotter, 2012 From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work. |
| continuous improvement change management: How Successful Organizations Implement Change Emad E. Aziz, Wanda Curlee, 2017-10-02 The only constant is change—especially in today's business environment. Increasing globalization and the rise of new markets and technologies are forcing companies to compete in a more turbulent world than ever. To survive and thrive, organizations must be able to continuously evolve. Unfortunately, people tend to resist change. Uncertainty can be daunting, and people generally prefer to keep doing what they already know, avoiding unfamiliar situations, particularly in their work. The good news is that change can be managed using the same processes many organizations already use in their day-to-day project management activities. After all, every project results in some type of change to an organization. Building on the Project Management Institute's Managing Change in Organizations: A Practice Guide, and drawing on the project management expertise of a wide variety of authors, How Successful Organizations Implement Change explains the critical aspects of the change management process and outlines the methods that project, program, and portfolio managers can utilize to bring effective change in a complex and transient business context. For practitioners who are directly leading the change effort as well as those affected by it; for executives formulating strategies, even those managing operations; and for academics researching or teaching others about organizational change management, the examples provided in this book cover a broad range of industries and areas of business. How Successful Organizations Implement Change combines the change management knowledge of experts, academics, researchers, and practitioners with tools, processes, and templates, all of which make this volume a valuable resource, a must-have, for leaders of change in organizations. |
| continuous improvement change management: How to Change the World Jurgen Appelo, 2012 |
| continuous improvement change management: Power and Influence John P. Kotter, 2010-09-28 In today's complex work world, things no longer get done simply because someone issues an order and someone else follows it. Most of us work in socially intricate organizations where we need the help not only of subordinates but of colleagues, superiors, and outsiders to accomplish our goals. This often leaves us in a power gap because we must depend on people over whom we have little or no explicit control. This is a book about how to bridge that gap: how to exercise the power and influence you need to get things done through others when your responsibilities exceed your formal authority. Full of original ideas and expert insights about how organizations—and the people in them—function, Power and Influence goes further, demonstrating that lower-level personnel also need strong leadership skills and interpersonal know-how to perform well. Kotter shows how you can develop sufficient resources of unofficial power and influence to achieve goals, steer clear of conflicts, foster creative team behavior, and gain the cooperation and support you need from subordinates, coworkers, superiors—even people outside your department or organization. He also shows how you can avoid the twin traps of naivete and cynicism when dealing with power relationships, and how to use your power without abusing it. Power and Influence is essential for top managers who need to overcome the infighting, foot-dragging, and politicking that can destroy both morale and profits; for middle managers who don't want their careers sidetracked by unproductive power struggles; for professionals hindered by bureaucratic obstacles and deadline delays; and for staff workers who have to manage the boss. This is not a book for those who want to grab power for their own ends. But if you'd like to create smooth, responsive working relationships and increase your personal effectiveness on the job, Kotter can show you how—and make the dynamics of power work for you instead of against you. |
| continuous improvement change management: The Idea-Driven Organization Alan G. Robinson, Dean M. Schroeder, 2020-04-07 “Examples from all over the world make it fun to read…convincingly demonstrate[s] the power of incorporating frontline thinking into your organization.” —Marshall Goldsmith, #1 New York Times-bestselling author of Triggers Too many organizations overlook, or even suppress, their single most powerful source of growth and innovation—and it’s right under their noses. The frontline employees who interact directly with your customers, make your products, and provide your services have unparalleled insights into where problems exist and what improvements and new offerings would have the most impact. In this follow-up to their bestseller Ideas Are Free, Alan G. Robinson and Dean M. Schroeder show how to align every part of an organization around generating and implementing employee ideas and offer dozens of examples of what a tremendous competitive advantage this can offer—not just for revenue but for worker retention. Their advice enables leaders to build organizations capable of implementing twenty, fifty, or even a hundred ideas per employee per year. Citing organizations from around the world, they explain what’s needed to put together a management team that embraces grassroots ideas and describe the strategies, policies, and practices that enable them. They detail exactly how high-performing idea processes work and how to design one for your organization. There’s pressure today to do more with less. But cutting wages and benefits and pushing people to work harder with fewer resources can go only so far. Ironically, the best solution resides with the very people who’ve been bearing the brunt of these measures. With this book, you can unleash a constant stream of great ideas that will strengthen every facet of your organization. |
| continuous improvement change management: Strategic Continuous Process Improvement Gerhard J. Plenert, 2011-11-29 Proven methods for achieving continuous process improvement Resolve quality chaos by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available. This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization. Find out how to: Identify CPI opportunities Evaluate various CPI options using comparative benchmarks Understand the characteristics of each quality option Map CPI characteristics against quality problems Select the appropriate tool to fit a specific quality problem Recognize the role of governance and performance reviews Cascade and communicate CPI throughout your organization Move the needle toward successful process optimization |
| continuous improvement change management: The Fourth Industrial Revolution Klaus Schwab, 2017-01-03 World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress. |
| continuous improvement change management: Making Six Sigma Last George Eckes, 2002-02-28 Das Six Sigma-Modell wurde in den 80er Jahren von Motorola entwickelt. In den letzten Jahren wurde es in Amerika verstärkt als Methode zur Steigerung von Effektivität und Effizienz eingesetzt. Six Sigma - das ist ein Katalog erprobter Managementtechniken und -methoden zur Fehlerreduzierung, Produktivitätssteigerung und zur Steigerung von Gewinn und Shareholder Value. Dieses Modell soll Unternehmen helfen, die Rentabilität zu steigern, indem sie sich auf das Verhältnis zwischen Produktionsfehler, Produktionsausbeute, Zuverlässigkeit, Kosten, Gesamtstückzeit und Zeitplan konzentrieren. Die Anwendung des Six Sigma-Modells heisst für jedes Unternehmen, einen tiefgreifenden Wandel zu durchlaufen, und zwar einen Wandel, der aus einer technischen und einer kulturellen Komponente besteht. Während der Vorgängertitel The Six Sigma Revolution vom gleichen Autor die technische Komponente behandelt, konzentriert sich Making Six Sigma Last in erster Linie auf Aspekte der Unternehmenskultur und geht folgenden Fragen nach: Wie schafft man die Voraussetzungen für die Einführung von Six Sigma? Wie erkennt man die vier Gegenargumente für eine Six Sigma-Einführung und wie überwindet man diesen Widerstand? Wie managt man Six Sigma-Systeme und -Strukturen und setzt diese erfolgreich ein? |
| continuous improvement change management: Design for Six Sigma Elizabeth A. Cudney, Tina Kanti Agustiady, 2016-08-05 Design for Six Sigma (DFSS) is an innovative continuous improvement methodology for designing new products, processes, and services by integrating Lean and Six Sigma principles. This book will explain how the DFSS methodology is used to design robust products, processes, or services right the first time by using the voice of the customer to meet Six Sigma performance. Robust designs are insensitive to variation and provide consistent performance in the hands of the customer. DFSS is used to meet customer needs by understanding their requirements, considering current process capability, identifying and reducing gaps, and verifying predictions to develop a robust design. This book offers: Methodology on how to implement DFSS in various industries Practical examples of the use of DFSS Sustainability utilizing Lean Six Sigma techniques and Lean product development Innovative designs using DFSS with concept generation Case studies for implementing the DFSS methodology Design for Six Sigma (DFSS) enables organizations to develop innovative designs. In order to redesign an existing process or design a new process, the success is dependent on a rigorous process and methodology. DFSS ensures that there are minimal defects in the introduction of new products, processes, or services. The authors have compiled all of the tools necessary for implementation of a practical approach though innovation. |
| continuous improvement change management: Gemba Kaizen: A Commonsense, Low-Cost Approach to Management Masaaki Imai, 1997-03-22 When it comes to making your business more profitable and successful, don't look to re-engineering for answers. A better way is to apply the concept of kaizen, which mean making simple, common-sense improvements and refinements to critical business processes.The result: greater productivity, quality, and profits achieved with minimal cost, time, and effort invested. In this book, you discover how to maximize the results of kaizen by applying it to gemba--business processes involved in the manufacture of products and the rendering of services--the areas of your business where, as the author puts it, the real action takes place. |
| continuous improvement change management: Kaizen (Ky'zen), the Key to Japan's Competitive Success Masaaki Imai, 1986 Kaizen means gradual, unending improvement, doing little things better; setting --and achieving --ever higher standards. It is Kaizen, says Masaaki Imai, that is the simple truth behind Japan's economic miracle and the real reason the Japanese have become the masters of flexible manufacturing technology -- the ability to adapt manufacturing processes to changing customer and market requirements, and do it fast ... For the first time, Western managers have a comprehensive handbook of 16 Kaizen management practices they can put to work. Using more than 100 examples of Kaizen in action, 15 corporate case studies, and 50 charts and graphs, Mr. Imai examines step by step all the roles Kaizen plays in. --inside cover |
| continuous improvement change management: Reviving Businesses With New Organizational Change Management Strategies Nuno Geada, Pedro Fernandes Anunciação, 2021 This book analyzes the sensitivity of organizations to change management based on methodologies and tools to control impacts and investigates how employees are impacted by their environment discussing issues such as technology communication and business continuity and the importance of collaborative and interactive relationship pertaining to change management-- |
| continuous improvement change management: The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time Robert Maurer, 2012-11-02 Discover the power of KAIZEN to make lasting and powerful change in your organization “Maurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decades—that continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mind’s mind, enabling us to take small steps to better things. The process of change starts with awareness and desire in our minds and then leads to action and change in the physical world. Readers of this book will surely fi nd new ideas and encouragement to make improvements in personal health, performance at work, and their own well-being.” —Masaaki Imai, Chariman, Kaizen Institute KAIZEN: The Small-Step Step Solution for You and Your Company Today’s businesses love the idea of revolutionary, immediate change. But major “disruptive” efforts often fail because radical change sets off alarms in our brains and shuts down our power to think clearly and creatively. There is, however, a more effective path to change. Change that is lasting and powerful. Change that begins with one small step . . . It’s The Spirit of Kaizen—a proven system for implementing small, incremental steps that can have a big impact in reaching your goals. This step-by-step guide from renowned psychologist and consultant Dr. Robert Maurer shows you how to: Lower costs—by offering little rewards Raise quality—by reducing mistakes Manage difficult people— one step at a time Boost morale and productivity— in five minutes a day Implement big ideas—through small but steady actions Sell more—in less time Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers. These simple but powerful techniques can be applied to almost any workplace situation, especially when you’re trying to navigate the stormy waters of radical change, high-pressure deadlines, and cutthroat competition. These are the same methods of small, continual improvement that have been tested by the largest companies, such as Boeing, Toyota, and the U.S. Navy—methods that will work for you, too. No matter how big the obstacle or how big the dream, The Spirit of Kaizen has a small-step solution to help you succeed. |
| continuous improvement change management: The Intersection of Change Management and Lean Six Sigma Randy K. Kesterson, 2017-09-01 Randy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer to again and again. – Marshall Goldsmith, author of the #1 New York Times bestseller, Triggers. Randy Kesterson recognizes that much of the energy that organizations put into Lean and Six Sigma improvements is wasted when the results are not applied effectively due to the organization’s resistance to change. – Ellen Domb, Ph.D. PQR, one of the world’s top 50 quality experts at QualityGurus.com Finally, a book that recognizes that most organizations are on the left side of the FAT–LEAN continuum. Far too many organizations think they are Lean/Six Sigma mature only to realize that they aren’t even close. – Gerhard Plenert, Ph.D., serves as Director of Executive Education, Shingo Institute, Home of the Shingo Prize The Intersection of Change Management and Lean Six Sigma: The Basics for Black Belts and Change Agents is for Lean and Six Sigma professionals working inside organizations with low Lean maturity and significant resistance to change. Written by a business executive and certified Lean Six Sigma black belt, this book: Provides sound, innovative practices for those interested in successfully navigating organizational change. Focuses on culture change and mindsets, not just tools and applications. Stresses effective communication ensuring that various stakeholders understand the reasons for the change, the benefits, and the details. Illustrates how the benefits of Lean and Six Sigma initiatives can benefit the change management process. This book pinpoints and examines the intersection of change management and Lean Six Sigma. It features interviews with change management practitioners (executives, project managers, and black belts) and provides pertinent case studies detailing successful and failed changes. |
| continuous improvement change management: Designed for Digital Jeanne W. Ross, Cynthia M. Beath, Martin Mocker, 2019-09-24 Practical advice for redesigning “big, old” companies for digital success, with examples from Amazon, BNY Mellon, LEGO, Philips, USAA, and many other global organizations. Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. This book offers an essential guide for retooling organizations for digital success. In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy must be fluid. As a result, the authors explain, business design has become a critical management responsibility. Effective business design enables a company to quickly pivot in response to new competitive threats and opportunities. Most leaders today, however, rely on organizational structure to implement strategy, unaware that structure inhibits, rather than enables, agility. In companies that are designed for digital, people, processes, data, and technology are synchronized to identify and deliver innovative customer solutions—and redefine strategy. Digital design, not strategy, is what separates winners from losers in the digital economy. Designed for Digital offers practical advice on digital transformation, with examples that include Amazon, BNY Mellon, DBS Bank, LEGO, Philips, Schneider Electric, USAA, and many other global organizations. Drawing on five years of research and in-depth case studies, the book is an essential guide for companies that want to disrupt rather than be disrupted in the new digital landscape. Five Building Blocks of Digital Business Success: Shared Customer Insights Operational Backbone Digital Platform Accountability Framework External Developer Platform |
| continuous improvement change management: The Change Agent's Guide to Radical Improvement Ken Miller, Robin L. Lawton, 2002 What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest improvements? the fundamental ingredient is the presence of change agents. Change agents are individuals who have the knowledge, skills and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through well-defined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action. The Change Agentes Guide to Radical Improvement is a comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management. the systematic change agent model introduced in this book will help you: Pick the right improvement projects to work on, by diagnosing the real issues effecting the organization. Organize the project so that it has the best chance to succeed, by uncovering the projectes success criteria, securing management support, and building the right team. Select the best change process to improve customer satisfaction, reengineer a process, solve a problem or develop a plan. Generate innovative out of the box ideas that dramatically impact the bottom line. Navigate the politics of change; ensuring radical ideas become radical improvements. |
| continuous improvement change management: Successful Change Management E.J. Lister, 2003 |
Building a Culture of Continuous Improvement - Education …
How can you work collaboratively to promote organiza-tional learning and improvement? This guidebook is designed to demystify continuous improvement and help you build capacity to …
Change Management Toolkit - University of California, Berkeley
As a way of handling the increased volume of change, a plethora of proven tools and techniques have been created to aid individuals in managing change. As a result of these tools and …
A new blueprint for continuous, meaningful, successful …
In today's business landscape, continuous change is the new reality—and navigating it effectively is essential to activating strategy and moving organizations forward. The age of generative AI …
ICH Q10 and Change Management: Enabling Quality …
The change management system should include the following : Quality risk management should be utilised to evaluate proposed changes; The level of effort and formality of the evaluation...
ITS Change Management Process - Information Technology …
There are four types of changes necessary for conducting normal operations for ITS. The ITS Change Management Process provides governance over three of those four processes, …
Change Management Guidance - NCWWI
Continuous improvement encompasses both remedial efforts to “fix” something in the agency, as well as innovations and breakthroughs that make use of the agency’s strengths and capacity …
Implementation of ‘Lean Culture Change’ & Continuous …
Here, Philip Atkinson explains how Lean Culture Change can be achieved for a variety of organizations in the not for profit sector for their service users and citizens.
Quality Improvement 501: Change Management - Loma Linda …
•Change is fundamental to improve HC systems - to “change” an organization you must have both the “will” and the “way” to succeed at change •Continuous Quality Improvement joins together …
CONTINUOUS IMPROVEMENT - National Institute of …
Continuous improvement is an organizational mindset that focuses on an ongoing effort to improve. There are a number of continuous improvement-type approaches that firms can …
Institute for Facilities Management Continuous Improvement …
Continuous Improvement means becoming more proactive. Continuous improvement should focus on making small incremental improvements, not always massive sweeping changes. …
Establishing a Continuous Improvement Culture
This White Paper discusses the advantages of estab-lishing a continuous improvement culture and pro-vides a practical roadmap that companies and organi-zations of all sizes can follow to …
Meanings, Measures, Maps, and Models: Understanding the
Process improvement provides a useful vehicle for studying continuous change for a number of reasons. First, process improvement advocates (principally Deming 1986) were among the …
Impact of Continuous Improvement and Quality Improvement …
Change management is a systematic approach to transitioning individuals, teams, and organizations to a desired future state. It consists of four phases: prepare for change, assess …
Quality Improvement & Change Management
Systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted patient groups. U.S. Department of Health and Human …
A Model of Continuous Improvement Programme Management
Zolo and Winter (2002, 340) define continuous improvement (CI) as ‘a learned and stable pattern of collective activity through which the organisation systematically generates and modifies its …
APPLYING CONTINUOUS IMPROVEMENT IN ORDER TO …
Research’s primary goal is to find out what are the success factors of continuous improvement as a change management discipline, and second goal is to clear out what role organizational …
A Guide to the Evolution of Continuous Improvement …
Each of the following continuous improvement methodologies represents a distinct approach to analysing existing business structures and driving a continual transformation process based …
Continuous Improvement within an Environmental Testing …
CI improves processes and systems, products and services. It increases efficiency, quality and customer satisfaction. CI brings about change, reduces risks, helps solve problems and lower …
Continuous improvement—make good management every …
Continuous improvement at scale—across a whole enterprise—requires management discipline at scale. At a few organizations, digital innovation is helping managers make a daily habit of …
Chapter 8 Models of Continuous Improvement - Springer
The continuous improvement process (CIP) means getting better all the time. Some experts comprehend the continuous improvement process as a meta-process for utmost management …
Building a Culture of Continuous Improvement - Education …
How can you work collaboratively to promote organiza-tional learning and improvement? This guidebook is designed to demystify continuous improvement and help you build capacity to …
Change Management Toolkit - University of California, …
As a way of handling the increased volume of change, a plethora of proven tools and techniques have been created to aid individuals in managing change. As a result of these tools and …
A new blueprint for continuous, meaningful, successful …
In today's business landscape, continuous change is the new reality—and navigating it effectively is essential to activating strategy and moving organizations forward. The age of generative AI …
ICH Q10 and Change Management: Enabling Quality …
The change management system should include the following : Quality risk management should be utilised to evaluate proposed changes; The level of effort and formality of the evaluation...
ITS Change Management Process - Information Technology …
There are four types of changes necessary for conducting normal operations for ITS. The ITS Change Management Process provides governance over three of those four processes, …
Change Management Guidance - NCWWI
Continuous improvement encompasses both remedial efforts to “fix” something in the agency, as well as innovations and breakthroughs that make use of the agency’s strengths and capacity …
Implementation of ‘Lean Culture Change’ & Continuous …
Here, Philip Atkinson explains how Lean Culture Change can be achieved for a variety of organizations in the not for profit sector for their service users and citizens.
Quality Improvement 501: Change Management - Loma …
•Change is fundamental to improve HC systems - to “change” an organization you must have both the “will” and the “way” to succeed at change •Continuous Quality Improvement joins together …
CONTINUOUS IMPROVEMENT - National Institute of …
Continuous improvement is an organizational mindset that focuses on an ongoing effort to improve. There are a number of continuous improvement-type approaches that firms can …
Institute for Facilities Management Continuous …
Continuous Improvement means becoming more proactive. Continuous improvement should focus on making small incremental improvements, not always massive sweeping changes. …
Establishing a Continuous Improvement Culture
This White Paper discusses the advantages of estab-lishing a continuous improvement culture and pro-vides a practical roadmap that companies and organi-zations of all sizes can follow to …
Meanings, Measures, Maps, and Models: Understanding the
Process improvement provides a useful vehicle for studying continuous change for a number of reasons. First, process improvement advocates (principally Deming 1986) were among the …
Impact of Continuous Improvement and Quality …
Change management is a systematic approach to transitioning individuals, teams, and organizations to a desired future state. It consists of four phases: prepare for change, assess …
Quality Improvement & Change Management
Systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted patient groups. U.S. Department of Health and Human …
A Model of Continuous Improvement Programme …
Zolo and Winter (2002, 340) define continuous improvement (CI) as ‘a learned and stable pattern of collective activity through which the organisation systematically generates and modifies its …
APPLYING CONTINUOUS IMPROVEMENT IN ORDER TO …
Research’s primary goal is to find out what are the success factors of continuous improvement as a change management discipline, and second goal is to clear out what role organizational …
A Guide to the Evolution of Continuous Improvement …
Each of the following continuous improvement methodologies represents a distinct approach to analysing existing business structures and driving a continual transformation process based …
Continuous Improvement within an Environmental Testing …
CI improves processes and systems, products and services. It increases efficiency, quality and customer satisfaction. CI brings about change, reduces risks, helps solve problems and lower …
Continuous improvement—make good management every …
Continuous improvement at scale—across a whole enterprise—requires management discipline at scale. At a few organizations, digital innovation is helping managers make a daily habit of …
Chapter 8 Models of Continuous Improvement - Springer
The continuous improvement process (CIP) means getting better all the time. Some experts comprehend the continuous improvement process as a meta-process for utmost management …
