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cost of poor communication: Communication in Construction Andrew Dainty, David Moore, Michael Murray, 2007-01-24 This book offers practical guidance on possible solutions to communication problems, featuring a number of examples related to the construction industry. |
cost of poor communication: Up, Down, and Sideways Patricia M. Buhler, Joel D. Worden, 2013 In one recent survey of 400 companies with at least 100,000 employees, the companies cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.\ \In another survey, 80 percent of HR professionals reported interpersonal communication as very important when advancing their careers. Perhaps more telling, directors and C-suite executives placed an even higher value on the need for interpersonal skills in the HR role: A total of 87 percent of directors and 83 percent of C-suite executives identified these skills as primary for success.\ \The HR practitioner with strong communication skills will be strategically positioned to have a great impact in the workplace. The role of HR professionals has become increasingly complex--and is likely to become even more complicated in the foreseeable future. Today's HR professionals have taken on a more strategic role that has increased their visibility throughout their organizations. \\As strategic business partners, HR professionals interact with executives, line managers, rank-and-file employees, and outside stakeholders. With this increased visibility comes an opportunity to influence the organization and its strategic objectives. This opportunity, however, depends in large part on the HR professional's ability to effectively communicate up (to superiors), down (to subordinates), and sideways (to peers).\ \Up, Down, and Sideways: High-Impact Verbal Communication for HR Professionals was written to help HR practitioners--at all levels--become better verbal communicators, thereby making them better at their jobs and more valuable to their companies. In addition to general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many hats of the HR professional. Whether in a generalist or specialist role, HR practitioners' wide range of responsibilities can only be effectively met with strong communication skills. Staffing the firm, training employees, developing and implementing policies, and integrating HR needs with the overall organization are all responsibilities that require effective communication.\ \Just as the SHRM's HR Competency Model helps individuals develop a road map to achieve your HR professional goals, this book draws on the application of those competencies to assist the HR professional in making a measurable impact on the organization's goals and outcomes.\ \- See more at: http://www.shrm.org/Publications/Books/Pages/Up-Down-and-Sideways.aspx#sthash.4kqMAUU8.dpuf. |
cost of poor communication: Effective Communication in Organisations Michael Fielding, 2006 With a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, technikons, and private colleges with updated information on writing e-mail messages and using the Internet. Adopting the premise that poor communication can cost an organization business and competitive status in the marketplace, this text focuses on refining and clarifying the products of communication within the company and with the public. Particular focus is paid to interpersonal conversation in small groups, formal meetings, and interviews; written clarity in internal business plans, e-mails, and memos; accessible materials for mass communication and public relations; and rules of basic grammar and punctuation. Examples of all mentioned tools are provided along with the theory and practice of their use. |
cost of poor communication: Brief Joseph McCormack, 2024-11-20 Get heard by being clear and concise The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. The average professional receives 304 emails per week and checks their smartphones 36 times an hour and 38 hours a week. This inattention has spread to every part of life. The average attention span has shrunk from 12 seconds in 2000 to eight in 2012. So, throw them a lifeline and be brief. Author Joe McCormack tackles the challenges of inattention, interruptions, and impatience that every professional faces. His proven B.R.I.E.F. approach, which stands for Background, Relevance, Information, Ending, and Follow up, helps simplify and clarify complex communication. BRIEF will help you summarize lengthy information, tell a short story, harness the power of infographics and videos, and turn monologue presentations into controlled conversations. Details the B.R.I.E.F. approach to distilling your message into a brief presentation Written by the founder and CEO of Sheffield Marketing Partners, which specializes in message and narrative development, who is also a recognized expert in Narrative Mapping, a technique that helps clients achieve a clearer and more concise message Long story short: BRIEF will help you gain the muscle you need to eliminate wasteful words and stand out from the rest. Be better. Be brief. |
cost of poor communication: Rich Media, Poor Democracy Robert W. McChesney, 2016-03-01 An updated edition of the “penetrating study” examining how the current state of mass media puts our democracy at risk (Noam Chomsky). What happens when a few conglomerates dominate all major aspects of mass media, from newspapers and magazines to radio and broadcast television? After all the hype about the democratizing power of the internet, is this new technology living up to its promise? Since the publication of this prescient work, which won Harvard’s Goldsmith Book Prize and the Kappa Tau Alpha Research Award, the concentration of media power and the resultant “hypercommercialization of media” has only intensified. Robert McChesney lays out his vision for what a truly democratic society might look like, offering compelling suggestions for how the media can be reformed as part of a broader program of democratic renewal. Rich Media, Poor Democracy remains as vital and insightful as ever and continues to serve as an important resource for researchers, students, and anyone who has a stake in the transformation of our digital commons. This new edition includes a major new preface by McChesney, where he offers both a history of the transformation in media since the book first appeared; a sweeping account of the organized efforts to reform the media system; and the ongoing threats to our democracy as journalism has continued its sharp decline. “Those who want to know about the relationship of media and democracy must read this book.” —Neil Postman “If Thomas Paine were around, he would have written this book.” —Bill Moyers |
cost of poor communication: Key Issues in Organizational Communication Dennis Tourish, Owen Hargie, 2004 Exploring key issues in communication and their impacts on organizational outcomes and management theory, this book considers the important changes in technology and globalization in the context of communications. |
cost of poor communication: Project Communications Connie Plowman, Jill Diffendal, 2020-07-24 This book presents a new way to look at communication within projects. It combines real-world examples and practical tips with theory, research, and professional standards you can apply to any size and type of project. Communication is vital for project success. Experts know it. Industry-wide research verifies it. Yet projects continue to fail because of poor communication. As a result, stakeholders and organizations don’t realize the benefits of their projects and project teams. This book presents a new way to look at communication within projects. It combines real-world examples and practical tips with theory, research, and professional standards you can apply to any size and type of project. Gain actionable insights into identifying your audience, choosing the right tools, managing change, and handling conflict. Expand your professional toolkit with templates, activities, and resources. Develop your project communications expertise with reflective questions and recommendations. Whether you are a project manager, team member, project sponsor, or stakeholder, this book is for you. For educators, the book is ideal for students studying project management and related fields. Make your project communications a critical factor in your project success! |
cost of poor communication: On-The-Level Patricia McLagan, Peter Krembs, 1995-07 Aimed primarily at business managers, this text teaches readers the communication skills they need to be able to work together in a way that is honest, respectful, and deliberate. The authors warn about the pitfalls and challenges when defensiveness and egos are given free rein, and give tips for getting back on track after hitting trouble. |
cost of poor communication: Effective Communication in the Workplace Anthony Gutierez, 2014-11-13 Among the crucial ingredients to a business's success is effective workplace communication. It is, therefore, unfortunate that effective communication does not happen smoothly in many companies. Ineffective communication in the workplace is one of the leading reasons why many businesses lose profits and valuable resources, including excellent employees and clients. Companies can miss important opportunities to grow and expand their business when there is poor communication in the workplace. Whether a business is big or small, management must invest time and money to develop, practice and improve communication skills. People often take effective communication in the workplace for granted, but wiser entrepreneurs recognize that there is a great benefit and much power in the ability to communicate effectively inside the workplace. Messages are clearer and productivity is higher when there is no miscommunication between the employer and the employee, between the workers, and between the people in management positions. This book is designed to enlighten business owners, managers, supervisors, and employees about the barriers of effective communication in the workplace, what causes them, and how they can be overcome. Reading this book will also help you learn how to effectively deliver your message to your boss, workers, or colleagues for greater productivity, cooperation, and understanding. |
cost of poor communication: Supply Chain Metrics that Matter Lora M. Cecere, 2014-12-22 How to Conquer the Effective Frontier and Drive Improved Value in Global Operations Growth has slowed. Volatility has increased and the world is more global. Brands are defined by innovation and services. Supply chain excellence matters more than ever. It makes a difference in corporate performance. One cannot snap their fingers and deliver supply chain success. It happens over the course of many years. It is measured in inches not miles. In this book, the author evaluates the progress of over a hundred companies over the period of 2006-2013. Success drives value. The effective supply chain makes a difference in winning a war, saving a patient, and driving commerce; but it also makes a difference in a community having clean air, potable water, and a standard of living. Mistakes are hard to overcome. Supply Chain Metrics that Matter tells this story. The book links corporate financials to supply chain maturity. In the book, the author analyzes which metrics matter. The author Lora M. Cecere is a supply chain researcher as well as an authority in supply chain technology. She helps companies gain first mover advantage. In the book, Cecere provides concrete, actionable steps to align and balance the supply chain to drive value. The book explores the crossover between supply chain efficiency and financial growth with topics such as: Outlining the metrics that matter, the metrics that don't Progress in industry sub-segment in improving inventory, cash, productivity and margin The management techniques that improve performance Sharing insights on how metrics change as the supply chain matures The roadmap to improve performance. Today, supply chains are global and dynamic. They are rapidly evolving. Companies that constantly seek out new solutions and opportunities for improvement drive differentiation. In a market where growth is stalled and many companies are stuck in driving supply chain performance, this book provides a clear, concise framework for a more modern, effective supply chain. |
cost of poor communication: Gower Handbook of Internal Communication Marc Wright, 2016-04-22 A comprehensive guide to managing communication within organizations, the Handbook recognises Internal Communication's continued growth as a management discipline. It is aimed at leaders who want insight into IC techniques for use in both day-to-day operational and change situations, for example, and also at the communication specialist seeking shared wisdom and new ideas. Early chapters examine changes in the strategic context in which today's IC departments are operating. These include organizations' increasing need for innovation and responsiveness in a superfast changing environment; employees' increasing assertion of rights and personal requirements at work; management's increasing recognition of the importance of corporate reputation/brand value, particularly how to sustain and extend it; and finally, the effects on work and management patterns of digital communication. Step-by-step guides introduce you to creating IC strategies and to carrying out research and measurement. |
cost of poor communication: Smart Talk Lisa B. Marshall, 2013-01-22 Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if... ...you were better at persuading others and negotiating for what you want. ...you were more fluent at introducing yourself, making conversation, and following up. ...you were better at delivering feedback, receiving criticism, and using positive language. ...you were perceived as more diplomatic and charismatic. Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success. |
cost of poor communication: Business Communication for Success Scott McLean, 2010 |
cost of poor communication: Risk Communication and Miscommunication Carolyn Boiarsky, 2016-09-01 Effective communication can help prevent or minimize damage from environmental disasters. In Risk Communication and Miscommunication, Carolyn Boiarsky teaches students, technical writers, public affairs officers, engineers, scientists, and governmental officials the writing and communication skills necessary for dealing with environmental and technological problems that could lead to major crises. Drawing from research in rhetoric, linguistics, technical communication, educational psychology, and web design, Boiarsky provides a new way to look at risk communication. She shows how failing to consider the readers’ needs or the rhetorical context in which one writes can be catastrophic and how anticipating those needs can enhance effectiveness and prevent disaster. She examines the communications and miscommunications of original e-mails, memos, and presentations about various environmental disasters, including the Columbia space shuttle explosion and the BP/Deepwater Horizon oil rig explosion, and successes, such as the Enbridge pipeline expansion and the opening of the Mississippi Spillway, and offers recommendations for effective communication. Taking into account the growing need to communicate complex and often controversial issues across vast geographic and cultural spaces with an ever-expanding array of electronic media, Risk Communication and Miscommunication provides strategies for clear communication of data, ideas, and procedures to varied audiences to prevent or minimize damage from environmental incidents. |
cost of poor communication: Moxie John Baldoni, 2014-10-07 Leaders today need to be mindful of their circumstances as well as mindful of their own strengths and shortcomings. They need to have the disposition to succeed as well as the inner resourcefulness to persevere. Leaders must be willing to do things differently but also draw on tried and true traits, such as courage and gumption. Moxie is a concept that the modern leader is wise to adopt—one part courage, one part can-do spirit, and one part recognition. In Moxie: The Secret to Bold and Gutsy Leadership, author John Baldoni uses concrete, tried-and-true steps to bring out the inner leader in everyone. For management and employees alike, Moxie provides a roadmap to inspire innovation and effective leadership. Whether you’re already at the helm of your organization or still looking for a way up the ladder, Moxie is the leadership tool you can’t do without. Built on the MOXIE framework, leaders learn how Motivation, Opportunity, an “X” factor, Innovation, and Engagement work together for success. |
cost of poor communication: Bring Your Brain to Work Art Markman, 2019-05-21 To succeed at work, first you need to understand your own brain If you're in a job interview, how should you think about the mindset of the interviewer? If you've just been promoted, how do you handle the tensions of managing former peers? And what are the telltale mental signs that it's time to start planning your next career move? We know that psychology can teach us much about behaviors and challenges relevant to work, such as making better decisions, influencing people, and dealing with stress. But many popular books on these topics analyze them as universal human phenomena without providing real-life, constructive career help. Bring Your Brain to Work changes all that. Professor, author, and popular radio host Art Markman focuses on three essential elements of a successful career--getting a job, excelling at work, and finding your next position--and expertly illustrates how cognitive science, especially psychology, sheds fascinating and useful light on each of these elements. To succeed at a job interview, for example, you need to understand the mindset of the interviewer and know how to come across as exactly the individual the company wants to hire. To keep that job, it's critical to master the mental challenge of learning every day. Finally, careers require constant development, so you need to be able to sense when it's time to move up or out and to prepare yourself for the move. So many of the hurdles you face throughout your career are, first and foremost, psychological challenges, and Markman shows you how to use your different mental systems--motivational, social, and cognitive--to manage them more effectively. Integrating the latest research with engaging stories and examples from across the professional spectrum, Bring Your Brain to Work gets inside your head, helping you to succeed through a better understanding of yourself and those around you. |
cost of poor communication: You're Not Listening Kate Murphy, 2020-01-07 When was the last time you listened to someone, or someone really listened to you? If you’re like most people, you don’t listen as often or as well as you’d like. There’s no one better qualified than a talented journalist to introduce you to the right mindset and skillset—and this book does it with science and humor. -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take **Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club** An essential book for our times. -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It’s time to stop talking and start listening. |
cost of poor communication: Effective Communication Skills Marsha Ludden, 1992 |
cost of poor communication: Transform Your Safety Communication Marie-Claire Ross, 2014-01 Attention Safety Communicators: Do you want everyone Speaking the Same Language on Safety? Are you frustrated that you're not getting the safety message cut through you desire? Your workforce is going to give you about one minute to convince them to work safely. Do you know what to say, or write, in those first 60 seconds? Employees quickly tune out when they hear bland, irrelevant safety messages. For too long they have been fed complicated, legalistic communication written for compliance that totally ignores that people actually want to feel safe at work. What is needed is a new and easy way to create compelling, targeted risk communication that catches attention and keeps it. Yet, at the same time motivates employees to change how they think and act about safety, in order to develop a safe, thriving and productive workplace environment. This new way is Transform Your Safety Communication. As a safety leader, your role is to prevent workplace accidents. To do this, you need to change behaviour through safety communication. Being a safety culture change agent is crucial to your career success because how you communicate about safety influences whether or not people will accept or reject your safety messages. You need to read this if you want to: Craft attention grabbing and inspiring safety messages that makes safety meaningful. Create clear, consistent safety messages, so everyone works to a common standard. Understand the psychology behind why people don't listen and how to get around it. Engage workers on safety, no matter how cynical. Instantly generate relevant safety communication with easy to use frameworks and templates. What other Safety Leaders are Saying: A thoroughly enjoyable read and will now take the place of my dictionary as the most used book on my desk. Michael Carney, HSE Manager Sydney, StarTrack Simple sound theory backed up with experience, filled with tips and examples of the good, the bad, and the ugly of safety communication, finishing with a how to guide. Rachel Murphy, Health Safety and Compliance Coordinator, IHBI Queensland University of Technology If you want to engage others and change their behaviour through effective communication, then this book is for you. Paul Harper, CEO/Principal Mining Engineer, AMC Consultants Finally, a real communication book written for the safety professional. I only wish this book were written 15 years sooner. Morris, Elkins, CSP, CPEA, CPSA, Certified Lean Six Sigma Black Belt You'll Wish You Could Have Read it Years Ago! Safety professionals do not pass up this book! If you want to be the inspirational safety leader that you've always dreamed of being, this is the safety communication book for you. |
cost of poor communication: How to Say Anything to Anyone Shari Harley, 2013-01-07 Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them. |
cost of poor communication: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
cost of poor communication: Manufacturing Systems National Academy of Engineering, Committee on Foundations of Manufacturing, 1992-02-01 Some 70 percent of U.S. manufacturing output currently faces direct foreign competition. While American firms understand the individual components of their manufacturing processes, they must begin to work with manufacturing systems to develop world-class capabilities. This new book identifies principles-termed foundations-that have proved effective in improving manufacturing systems. Authored by an expert panel, including manufacturing executives, the book provides recommendations for manufacturers, leading to specific action in three areas: Management philosophy and practice. Methods used to measure and predict the performance of systems. Organizational learning and improving system performance through technology. The volume includes in-depth studies of several key issues in manufacturing, including employee involvement and empowerment, using learning curves to improve quality, measuring performance against that of the competition, focusing on customer satisfaction, and factory modernization. It includes a unique paper on jazz music as a metaphor for participative manufacturing management. Executives, managers, engineers, researchers, faculty, and students will find this book an essential tool for guiding this nation's businesses toward developing more competitive manufacturing systems. |
cost of poor communication: Essentials of Business Communication Mary Ellen Guffey, 2004 This text-workbook is a streamlined, no-nonsense approach to business communication. It takes a three-in-one approach: (1) text, (2) practical workbook, and (3) self-teaching grammar/mechanics handbook. The chapters reinforce basic writing skills, then apply these skills to a variety of memos, letters, reports, and resumes. This new edition features increased coverage of contemporary business communication issues including oral communication, electronic forms of communication, diversity and ethics. |
cost of poor communication: The Security Leader’s Communication Playbook Jeffrey W. Brown, 2021-09-12 This book is for cybersecurity leaders across all industries and organizations. It is intended to bridge the gap between the data center and the board room. This book examines the multitude of communication challenges that CISOs are faced with every day and provides practical tools to identify your audience, tailor your message and master the art of communicating. Poor communication is one of the top reasons that CISOs fail in their roles. By taking the step to work on your communication and soft skills (the two go hand-in-hand), you will hopefully never join their ranks. This is not a “communication theory” book. It provides just enough practical skills and techniques for security leaders to get the job done. Learn fundamental communication skills and how to apply them to day-to-day challenges like communicating with your peers, your team, business leaders and the board of directors. Learn how to produce meaningful metrics and communicate before, during and after an incident. Regardless of your role in Tech, you will find something of value somewhere along the way in this book. |
cost of poor communication: Fit for Growth Vinay Couto, John Plansky, Deniz Caglar, 2017-01-10 A practical approach to business transformation Fit for Growth* is a unique approach to business transformation that explicitly connects growth strategy with cost management and organization restructuring. Drawing on 70-plus years of strategy consulting experience and in-depth research, the experts at PwC’s Strategy& lay out a winning framework that helps CEOs and senior executives transform their organizations for sustainable, profitable growth. This approach gives structure to strategy while promoting lasting change. Examples from Strategy&’s hundreds of clients illustrate successful transformation on the ground, and illuminate how senior and middle managers are able to take ownership and even thrive during difficult periods of transition. Throughout the Fit for Growth process, the focus is on maintaining consistent high-value performance while enabling fundamental change. Strategy& has helped major clients around the globe achieve significant and sustained results with its research-backed approach to restructuring and cost reduction. This book provides practical guidance for leveraging that expertise to make the choices that allow companies to: Achieve growth while reducing costs Manage transformation and transition productively Create lasting competitive advantage Deliver reliable, high-value performance Sustainable success is founded on efficiency and high performance. Companies are always looking to do more with less, but their efforts often work against them in the long run. Total business transformation requires total buy-in, and it entails a series of decisions that must not be made lightly. The Fit for Growth approach provides a clear strategy and practical framework for growth-oriented change, with expert guidance on getting it right. *Fit for Growth is a registered service mark of PwC Strategy& Inc. in the United States |
cost of poor communication: I'm Not a Mind Reader M. Babits, 2015-05-12 Chocolates are fine and flowers rarely disappoint, but for relationships on the rocks, nothing says, 'I love you' like the promise of renewal. In I'm Not a Mind Reader, Babits reveals that too often, even the smartest people have difficulty communicating, and we've learned over the years that love isn't enough to repair the normal wear and tear that occurs in relationships. So, what can couples do when even love itself fails? Babits lays out a totally unique blueprint for renewal in The I'm Not a Mind Reader, explaining that every message from one partner to another can be considered in terms of three separate dimensions: The surface level—this is the literal meaning of what partners say to one another The emotional subtext of the message—its emotional undertone The third dimension—evaluating the first two and comparing them with the goal of creating emotional safety within the dialogue Armed with this formula, whatever needs to be better understood, resolved, expanded or modified in the relationship can be addressed and communication brings coherence and connection. The person who practices three-dimensional communication lives in full and vibrant color compared with seeing everything in black and white. This new method is vivid and textured; it promotes the capacity to negotiate differences, to clarify misunderstandings, to heal confusions, and to reinvigorate passion and trust. |
cost of poor communication: Talk, Inc. Boris Groysberg, Michael Slind, 2012-05-29 Conversation-powered leadership How can leaders make their big or growing companies feel small again? How can they recapture the “magic”—the tight strategic alignment, the high level of employee engagement—that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation. In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadership—from the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution. Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional—in short, more conversational. |
cost of poor communication: The IABC Handbook of Organizational Communication Tamara Gillis, IABC, 2011-03-21 The IABC Handbook of Organizational Communication THIS NEW EDITION of The IABC Handbook of Organizational Communication contains a comprehensive collection of practical knowledge about successful corporate communication and its effect on an organization as a whole. Thoroughly revised and updated to meet the realities of today’s organizational environment, the second edition of The IABC Handbook of Organizational Communication includes fresh case studies and original chapters. This vital resource contains information that is relevant to communicators in any organization, from global conglomerates to small businesses, public companies to private firms, and for-profits to nonprofits. The expert contributors cover a wealth of relevant topics, including how to excel at executive communication and executive coaching, an in-depth examination of communication counsel, a review of communication and ethics as a whole, a review of corporate social responsibility and sustainability issues, and how to prepare for communication during a crisis. The book also contains information on current issues and trends such as the effects of the recent recession and new technologies that affect strategic communication management. A review of internal and employee communication issues, the growing need for international and multicultural communication, and strategies for combining traditional and social media are explored in detail. Whether you are a professional communicator or a corporate executive without a background in the communication discipline, you will gain new insight into traditional and emerging issues in organizational communication and learn what it takes to reach stakeholders both inside and outside the organization. |
cost of poor communication: Model Rules of Professional Conduct American Bar Association. House of Delegates, Center for Professional Responsibility (American Bar Association), 2007 The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts. |
cost of poor communication: Dying in America Institute of Medicine, Committee on Approaching Death: Addressing Key End-of-Life Issues, 2015-03-19 For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life. |
cost of poor communication: Professional Writing Lisa Kesteven, Andrew Melrose, 2022-02-01 This book has been designed specifically for students in writing classes and other writers interested in developing proficient writing careers in a professional environment. As professional writing continues to change rapidly alongside digital developments, this book frames professional writing particularly for 'creative' and other writers. The professional world needs writers with a diverse portfolio of skills and capabilities; if writers can master these, they are more able to make a living from their writing and support their more creative endeavours. Each chapter includes a comprehensive range of exercises to build professional skills, along with learning objectives, case studies, worked examples, tips for success, and suggested websites and further reading. |
cost of poor communication: The Communication Book: 44 Ideas for Better Conversations Every Day Mikael Krogerus, Roman Tschäppeler, 2020-02-04 Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. • Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant. • Want better meetings? Ban smartphones, use a timer, and make everyone stand up. • Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it. |
cost of poor communication: Speaking of Love Anna Kendall, Michael D Kendall, 2021-08-25 REVISED FOURTH EDITION 2021 Have you ever felt as if you and your spouse were speaking different languages? Perhaps you ARE speaking different languages -- different languages of love and communication. By discovering each other's LIFE LANGUAGES, you will open new vistas of understanding. To speak someone's Life Language and effectively communicate with them you must, 1) Go through the FILTER, 2) To meet the NEED, 3) Ignite the PASSION, and 4) Strengthen the CHARACTER! Often, what most would assume to be personality, race, age, or gender issues, are really only miscommunication. Fred and Anna Kendall are dynamic, seasoned speakers and seminar leaders who draw on their years of counseling with married couples, families, consulting businesses, and their vast experience in radio and television, and their often humorous personal experiences, to share incredible insights of how people communicate. They give a powerfully effective and practical approach that has been used all over the world in over 75 countries and six continents for over 35 years! This new edition reveals many new insights and advanced concepts developed over the 25 years since Speaking of Love was first published including: The Success Communication Key, Filters, Needs, Passions, Character Strengths, Distress Flares, Distress Levels, Chronic Distress Patters, and more. |
cost of poor communication: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
cost of poor communication: The Relationship Protocol Debra M Roberts, 2015-06-22 Are you having trouble communicating with an important person in your life? Are you looking for tools and techniques you can use today? The Relationship Protocol is the easy to use, step-by-step guide on how to communicate effectively in all of your important relationships - romantic, family, business and friendships. Learn how to deal with and resolve real-life conflicts. Navigate tough situations. Take control and defuse heated arguments. Bring up sensitive topics and recover from setbacks. Instill hope when lost, and rebuild trust. Read The Relationship Protocol today to make your relationships more enjoyable and less complicated. www.TheRelationshipProtocol.com |
cost of poor communication: The Dark Side of Interpersonal Communication Brian H. Spitzberg, William R. Cupach, 2009-03-04 The Dark Side of Interpersonal Communication examines the multifunctional ways in which seemingly productive communication can be destructive—and vice versa—and explores the many ways in which dysfunctional interpersonal communication operates across a variety of personal relationship contexts. This second edition of Brian Spitzberg and William Cupach’s classic volume presents new chapters and topics, along with updates of several chapters in the earlier edition, all in the context of surveying the scholarly landscape for new and important avenues of investigation. Offering much new content, this volume features internationally renowned scholars addressing such compelling topics as uncertainty and secrecy in relationships; the role of negotiating self in cyberspace; criticism and complaints; teasing and bullying; infidelity and relational transgressions; revenge; and adolescent physical aggression toward parents. The chapters are organized thematically and offer a range of perspectives from both junior scholars and seasoned academics. By posing questions at the micro and macro levels, The Dark Side of Interpersonal Communication draws closer to a perspective in which the darker sides and brighter sides of human experience are better integrated in theory and research. Appropriate for scholars, practitioners, and students in communication, social psychology, sociology, counseling, conflict, personal relationships, and related areas, this book is also useful as a text in graduate courses on interpersonal communication, ethics, and other special topics. |
cost of poor communication: The Leadership Gap Lolly Daskal, 2017-05-30 Do people see you as the kind of leader you want to be? Are your strongest leadership qualities getting in the way of your greatness? After decades of advising and inspiring some of the most eminent chief executives in the world, Lolly Daskal has uncovered a startling pattern: within each leader are powerful abilities that are also hidden impediments to greatness. She’s witnessed many highly driven, overachieving leaders rise to prominence fueled by well-honed skill sets, only to falter when the shadow sides of the same skills emerge. Now Daskal reveals her proven system, which leaders at any level can apply to dramatically improve their results. It begins with identifying your distinctive leadership archetype and recognizing its shadow: ■ The Rebel, driven by confidence, becomes the Imposter, plagued by self-doubt. ■ The Explorer, fueled by intuition, becomes the Exploiter, master of manipulation. ■ The Truth Teller, who embraces candor, becomes the Deceiver, who creates suspicion. ■ The Hero, embodying courage, becomes the Bystander, an outright coward. ■ The Inventor, brimming with integrity, becomes the Destroyer, who is morally corrupt. ■ The Navigator, trusts and is trusted, becomes the Fixer, endlessly arrogant. ■ The Knight, for whom loyalty is everything, becomes the Mercenary, who is perpetually self-serving. Using psychology, philosophy, and her own experience, Daskal offers a breakthrough perspective on leadership. She’ll take you inside some of the most cloistered boardrooms, let you in on deeply personal conversations with industry leaders, and introduce you to luminaries who’ve changed the world. Her insights will help you rethink everything you know to become the leader you truly want to be. |
cost of poor communication: Communication Skills Bailey Richardson, 2016-02-12 Are You Ready to Become a Master at Communicating? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Are You Ready to Get Ahead of the Curve? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Chances are that no matter who you are, you find yourself having to communicate in one way or another with other people around you in a daily capacity. Even the simple take of going to the store and running in quickly, still leads to an interaction with another person. We live in a world where communicating with others is something that we just have to do, so why not be good at it! It's important to remember that while communication is focused highly on the way we speak to others and the words that we use, it is also the way you use your body language. Body language can put forth a message equally as one delivered by words. If you have poor communication skills then it may lead to a lot of misunderstandings and bad personal relationships. This can cause a lot of added stress and complications into your life that will bring you down greatly in the long run. You must avoid this at all costs! It can even be holding you back from the success you long for in your chosen career. The costs of poorly executed communication in the work place can actually even be measured in fiscal terms and this directly affects you because you could be going further and making yourself a lot more money. This is crazy to think about, right? Studies have recently found that employee misunderstandings can cost a 100,000 employee company as much as $62.4 million a year on average. This is a cumulative cost per worker of just over $26,000. These numbers should be more than enough to prove that your lack of expertise with your communication skills could easily be hampering your growth in your career. Even though these amounts are company wide, this still affects you on a personal level if you have ever wanted to make more money or get a promotion and experience any of the perks that could go along with this. If you have poor communication skills, you can also notice a real difference in your personal relationships by improving them. Whether it's a romantic partnership, a business relationship or just the way that you interact with your friends, communication can make or break your interactions. You can actually see the breakdown coming in these situations because they can be marked by arguing, defensiveness and lack of resolution. All of these problems can be solved by simply improving your communication skills. With the help of this book, you can change the way that you interact with people on an everyday basis. This means that you can go further in your personal life, your professional life and make become a happier, more well- rounded person. If you follow the steps that are set forth in this book you will soon be able to communicate more effectively and find the success that you have been looking for. You can easily learn how to do this and this book can show you how. Here Is A Preview Of What You'll Learn... Poor Communication Skills Can Bring You Down The Art of Body Language Speaking Techniques That Can Change Your Life! How to Tie It All Together Putting the Right Foot Forward And Fine-tuning Your Communication Skills Download your copy today! Take action today and download this book for a limited time discount of only $2.99! Tags: Communication, Communication Skills, People Skills, Soft Skills, Interpersonal Skills, Leadership, Emotional Intelligence |
cost of poor communication: Learning to Consult Rodger Charlton, 2018-10-08 Information is vital for healthcare professionals striving to keep their practice current and based on the best available evidence. The Internet is playing an increasingly crucial role in life long learning of health professionals and is becoming the most practical way to access publications on clinical guidelines systematic reviews and for updating users about the key aspects of health policy. This book covers the diversity and variable value of material available on the Internet and takes a fresh approach to coping with information overload. It illustrates how simple techniques such as making and using smart maps concept maps and mind maps can help clinicians keep up-to-date and how these methods can be applied to particular areas of healthcare. It provides numerous case studies in key areas including mental health child health primary care and care of the elderly. Mapping Health on the Internet is essential reading for all healthcare professionals and will assist in their learning and continuing professional development. |
cost of poor communication: We Need to Talk Celeste Headlee, 2017-09-19 “WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter. |
Costco Wholesale Corporation (COST) - Yahoo Finance
Find the latest Costco Wholesale Corporation (COST) stock quote, history, news and other vital information to help you with your stock trading and investing.
COST Stock Price | Costco Wholesale Corp. Stock Quote (U.S ...
3 days ago · COST | Complete Costco Wholesale Corp. stock news by MarketWatch. View real-time stock prices and stock quotes for a full financial overview.
COST Definition & Meaning - Merriam-Webster
The meaning of COST is the amount or equivalent paid or charged for something : price. How to use cost in a sentence.
COST | English meaning - Cambridge Dictionary
COST definition: 1. the amount of money needed to buy, do, or make something: 2. the amount of money needed for a…. Learn more.
Cost - definition of cost by The Free Dictionary
cost - value measured by what must be given or done or undergone to obtain something; "the cost in human life was enormous"; "the price of success is hard work"; "what price glory?"
Cost - Definition, Meaning & Synonyms - Vocabulary.com
The cost of something is how much money you need to spend on it. The high cost of a fancy coffee drink might surprise you. A new car costs thousands of dollars, while in some places …
What is a Cost? - Definition | Meaning | Example
Definition: A cost is an expenditure required to produce or sell a product or get an asset ready for normal use. In other words, it’s the amount paid to manufacture a product, purchase inventory, …
Costco Wholesale Corporation (COST) - Yahoo Finance
Find the latest Costco Wholesale Corporation (COST) stock quote, history, news and other vital information to help you with your stock trading and investing.
COST Stock Price | Costco Wholesale Corp. Stock Quote (U.S ...
3 days ago · COST | Complete Costco Wholesale Corp. stock news by MarketWatch. View real-time stock prices and stock quotes for a full financial overview.
COST Definition & Meaning - Merriam-Webster
The meaning of COST is the amount or equivalent paid or charged for something : price. How to use cost in a sentence.
COST | English meaning - Cambridge Dictionary
COST definition: 1. the amount of money needed to buy, do, or make something: 2. the amount of money needed for a…. Learn more.
Cost - definition of cost by The Free Dictionary
cost - value measured by what must be given or done or undergone to obtain something; "the cost in human life was enormous"; "the price of success is hard work"; "what price glory?"
Cost - Definition, Meaning & Synonyms - Vocabulary.com
The cost of something is how much money you need to spend on it. The high cost of a fancy coffee drink might surprise you. A new car costs thousands of dollars, while in some places …
What is a Cost? - Definition | Meaning | Example
Definition: A cost is an expenditure required to produce or sell a product or get an asset ready for normal use. In other words, it’s the amount paid to manufacture a product, purchase inventory, …