| cdp salesforce marketing cloud: Salesforce Marketing Cloud For Dummies Chester Bullock, Mark Pollard, 2017-10-13 Salesforce Marketing Cloud: Take your digital marketing on a journey! Everything seems to be moving to the cloud these days—and digital marketing is no exception! Salesforce Marketing Cloud For Dummies guides you through the use of Salesforce's exciting suite of cloud-based digital marketing solutions, which have the power to help you plan, personalize, and optimize your customers' journey. Written by a leader of the Salesforce training and development team, Salesforce Marketing Cloud users will find essential information on using the suite of tools and tips and tricks that only an insider would be able to share. With easy-to-follow instructions, this guide helps you discover how to incorporate your data sets into the tools to create models, campaigns, and customer maps that enable you to create a positive experience for your customers. As Salesforce.com's multi-channel digital marketing platform, the Salesforce Marketing Cloud focuses on helping you manage one-on-one customer journeys. Leveraging a variety of features, this suite of tools offers email marketing, mobile marketing, social media marketing, content and messaging, predictive intelligence, and more. Your ability to navigate these features and functions will determine your digital marketing campaign's success, so it's critical that you make the most of this tool! Navigate and manage the Salesforce Marketing Cloud Define and understand your customers' journeys—and how you fit into them Engage your customers across devices, ensuring consistent communication Use predictive data to optimize engagement Salesforce Marketing Cloud For Dummies helps you make the most of your investment in the digital marketing world! |
| cdp salesforce marketing cloud: Programming Salesforce Marketing Cloud ZHONGCHEN ZHOU, 2019-04-03 This book introduces concepts to integrate with marketing cloud using API and build custom components in a platform agnostic way, including the following aspects: Marketing Cloud Package Custom Journey Builder Activity API Integration (Server to Server & Web App) Custom Marketing Cloud App Server Side JavaScript These concepts will be applicable to any programming language and platform. After introducing the concepts, we will implement these concepts using APEX programming language within Salesforce sale cloud. Tips, patterns and special considerations will be introduced when using APEX in sales cloud to implement these concepts, for example: how to serve custom activity configuration file; how to expose less REST service and write less APEX class and at the same time achieve right level of encapsulation; how to decode JWT passing from marketing cloud Journey Builder; how to build user interface and allow marketing cloud users without sales cloud account to access; how to display visualforce page inside marketing cloud iframes how to set up the right architecture. |
| cdp salesforce marketing cloud: Ultimate Salesforce Data Cloud for Customer Experience Gourab Mukherjee, 2024-01-16 Become a Salesforce Data Cloud implementation expert. KEY FEATURES ● Explore the ways Salesforce Data Cloud can help your organization improve customer experience. ● A practical guide to implementation and best practices, walking through the process of implementing a Customer Data Platform. ● Prepare for the Salesforce Data Cloud Consultant exam and become a certified Salesforce Data Cloud practitioner. DESCRIPTION Survival in today's business landscape hinges on delivering exceptional customer experiences, and Customer Data Platforms (CDPs) are pivotal in achieving this goal. The ‘Ultimate Salesforce Data Cloud for Customer Experience' is your indispensable guide to unraveling the Salesforce ecosystem, illuminating its applications' significance in diverse business scenarios. Dive into the transformative potential of Customer Data Platforms, understanding their role in unlocking tremendous value for enterprises. Explore the prowess of Salesforce Data Cloud, a leading CDP platform, and gain practical insights into its seamless implementation. The book explores Salesforce Data Cloud architecture, gaining actionable insights for implementing both Customer Data Platforms and Salesforce Data Cloud. It will navigate the pivotal realms of data security and privacy, establishing a sturdy foundation for customer-centric strategies. The book also covers success stories that showcase the transformative outcomes achieved through the utilization of Salesforce Data Cloud. The end of the book serves as a roadmap for those aspiring to conquer the Salesforce Data Cloud Consultant exam. WHAT WILL YOU LEARN ● Master the dynamics of Customer Data Platforms (CDPs) exploring their fundamentals and significance. ● Demystify Salesforce Data Cloud Architecture by delving into the framework. ● Gain insights into the intricacies of implementing a Customer Data Platforms (CDPs) project. ● Develop skills to engage in Salesforce Data Cloud implementation projects as functional consultants or project managers. ● Comprehend best practices for data security and privacy of the Salesforce Data Cloud. ● Prepare to successfully attempt the Salesforce Data Cloud certification exam. WHO IS THIS BOOK FOR? The book is for all working professionals, students, managers, or anyone wishing to kickstart their journey in the exciting world of customer data platforms and customer experience management. Those looking to get certified as a Salesforce Data Cloud consultant should use this book to aid their preparation. TABLE OF CONTENTS 1. Introducing Salesforce Platform 2. Introduction to Customer Data Platform 3. Going beyond CDP: Salesforce Data Cloud 4. Salesforce Data Cloud Architecture 5. Implementing a Customer Data Platform 6. Implementing Salesforce Customer Data Cloud 7. Data Security and Privacy 8. Success Stories with Salesforce Data Cloud 9. The Way Forward for Creating Great Customer Experiences 10. Preparation for the Salesforce Data Cloud Consultant Exam Index |
| cdp salesforce marketing cloud: Hands-On Salesforce Data Cloud Joyce Kay Avila, 2024-08-09 Learn how to implement and manage a modern customer data platform (CDP) through the Salesforce Data Cloud platform. This practical book provides a comprehensive overview that shows architects, administrators, developers, data engineers, and marketers how to ingest, store, and manage real-time customer data. Author Joyce Kay Avila demonstrates how to use Salesforce's native connectors, canonical data model, and Einstein's built-in trust layer to accelerate your time to value. You'll learn how to leverage Salesforce's low-code/no-code functionality to expertly build a Data Cloud foundation that unlocks the power of structured and unstructured data. Use Data Cloud tools to build your own predictive models or leverage third-party machine learning platforms like Amazon SageMaker, Google Vertex AI, and Databricks. This book will help you: Develop a plan to execute a CDP project effectively and efficiently Connect Data Cloud to external data sources and build out a Customer 360 Data Model Leverage data sharing capabilities with Snowflake, BigQuery, Databricks, and Azure Use Salesforce Data Cloud capabilities for identity resolution and segmentation Create calculated, streaming, visualization, and predictive insights Use Data Graphs to power Salesforce Einstein capabilities Learn Data Cloud best practices for all phases of the development lifecycle |
| cdp salesforce marketing cloud: Automating Salesforce Marketing Cloud Greg Gifford, Jason Hanshaw, 2022-04-18 Make the most of Salesforce Marketing Cloud through automation and increase your productivity on the platform without adding any extra resources Key Features Increase your knowledge of automation theory and the applications of SFMC Explore automation with SFMC and its capabilities beyond general usage Understand the automation features and integrations of SFMC to use the platform from outside the user interface (UI) for maximum efficiency Book DescriptionSalesforce Marketing Cloud (SFMC) allows you to use multiple channels and tools to create a 1:1 marketing experience for your customers and subscribers. Through automation and helper tasks, you can greatly increase your productivity while also reducing the level of effort required in terms of volume and frequency. Automating Salesforce Marketing Cloud starts by discussing what automation is generally and then progresses to what automation is in SFMC. After that, you’ll focus on how to perform automation inside of SFMC all the way to fully running processes and capabilities from an external service. Later chapters explore the benefits and capabilities of automation and having an automation mindset both within and outside of SFMC. Equipped with this knowledge and example code, you'll be prepared to maximize your SFMC efficiency. By the end of this Salesforce book, you’ll have the skills you need to build automation both inside and outside of SFMC, along with the knowledge for using the platform optimally.What you will learn Understand automation to make the most of the SFMC platform Optimize ETL activities, data import integrations, data segmentations, email sends, and more Explore different ways to use scripting and API calls to increase Automation Studio efficiency Identify opportunities for automation with custom integrations and third-party solutions Optimize usage of SFMC by building on the core concepts of custom integrations and third-party tools Maximize utilization of employee skills and capabilities and reduce operational costs while increasing output Who this book is for This book is for Salesforce Marketing Cloud users who want to know how to make their day to day lives more efficient and get the most out of the tool by working smarter, not harder. A solid understanding of SFMC and basic knowledge of what automation is will help you get the most out of this book. |
| cdp salesforce marketing cloud: Ultimate Salesforce Data Cloud for Customer Experience Gourab Mukherjee, 2024-01-18 Become a Salesforce Data Cloud implementation expert. Book Description Survival in today's business landscape hinges on delivering exceptional customer experiences, and Customer Data Platforms (CDPs) are pivotal in achieving this goal. The ‘Ultimate Salesforce Data Cloud for Customer Experience' is your indispensable guide to unraveling the Salesforce ecosystem, illuminating its applications' significance in diverse business scenarios. Dive into the transformative potential of Customer Data Platforms, understanding their role in unlocking tremendous value for enterprises. Explore the prowess of Salesforce Data Cloud, a leading CDP platform, and gain practical insights into its seamless implementation. The book explores Salesforce Data Cloud architecture, gaining actionable insights for implementing both Customer Data Platforms and Salesforce Data Cloud. It will navigate the pivotal realms of data security and privacy, establishing a sturdy foundation for customer-centric strategies. The book also covers success stories that showcase the transformative outcomes achieved through the utilization of Salesforce Data Cloud. The end of the book serves as a roadmap for those aspiring to conquer the Salesforce Data Cloud Consultant exam. Table of Contents 1. Introducing Salesforce Platform 2. Introduction to Customer Data Platform 3. Going beyond CDP: Salesforce Data Cloud 4. Salesforce Data Cloud Architecture 5. Implementing a Customer Data Platform 6. Implementing Salesforce Customer Data Cloud 7. Data Security and Privacy 8. Success Stories with Salesforce Data Cloud 9. The Way Forward for Creating Great Customer Experiences 10. Preparation for the Salesforce Data Cloud Consultant Exam Index |
| cdp salesforce marketing cloud: Hands-On Salesforce Data Cloud Joyce Kay Avila, 2024-08-09 Learn how to implement and manage a modern customer data platform (CDP) through the Salesforce Data Cloud platform. This practical book provides a comprehensive overview that shows architects, administrators, developers, data engineers, and marketers how to ingest, store, and manage real-time customer data. Author Joyce Kay Avila demonstrates how to use Salesforce's native connectors, canonical data model, and Einstein's built-in trust layer to accelerate your time to value. You'll learn how to leverage Salesforce's low-code/no-code functionality to expertly build a Data Cloud foundation that unlocks the power of structured and unstructured data. Use Data Cloud tools to build your own predictive models or leverage third-party machine learning platforms like Amazon SageMaker, Google Vertex AI, and Databricks. This book will help you: Develop a plan to execute a CDP project effectively and efficiently Connect Data Cloud to external data sources and build out a Customer 360 Data Model Leverage data sharing capabilities with Snowflake, BigQuery, Databricks, and Azure Use Salesforce Data Cloud capabilities for identity resolution and segmentation Create calculated, streaming, visualization, and predictive insights Use Data Graphs to power Salesforce Einstein capabilities Learn Data Cloud best practices for all phases of the development lifecycle |
| cdp salesforce marketing cloud: Salesforce B2C Solution Architect's Handbook Mike King, 2021-11-19 The ultimate handbook for new and seasoned Salesforce B2C Solution Architects who want to design seamless B2C solutions across the Salesforce Customer 360 ecosystem – including B2C Commerce, Service Cloud, and Marketing Cloud Key Features Give your customers a frictionless experience by creating a unified view of all their interactions Get your architectural design right the first time and avoid costly reworks Prepare for the B2C Solution Architect exam and Salesforce certification with practical scenarios following Salesforce best practices Book DescriptionThere’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.What you will learn Explore key Customer 360 products and their integration options Choose the optimum integration architecture to unify data and experiences Architect a single view of the customer to support service, marketing, and commerce Plan for critical requirements, design decisions, and implementation sequences to avoid sub-optimal solutions Integrate Customer 360 solutions into a single-source-of-truth solution such as a master data model Support business needs that require functionality from more than one component by orchestrating data and user flows Who this book is for This book is for professionals in high-level job roles that heavily rely on Salesforce proficiency. It’s primarily written for B2C commerce architects, application architects, integration architects, as well as system architects, enterprise architects, Salesforce architects, and CTO teams looking to benefit from a deeper understanding of this platform. Before you get started, you’ll need a solid understanding of data integration, APIs, and connected systems, along with knowledge of the fundamentals of business-to-consumer (B2C) customer experiences. |
| cdp salesforce marketing cloud: Customer Data Platforms Martin Kihn, Christopher B. O'Hara, 2020-11-06 Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, Customer Data Platforms have come to the fore, offering companies a way to capture, unify, activate, and analyze customer data. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP so you can learn how to steer your firm toward the future of personalization. Over the years, many of us have built byzantine “stacks” of various marketing and advertising technology in an attempt to deliver the fabled “right person, right message, right time” experience. This can lead to siloed systems, disconnected processes, and legacy technical debt. CDPs offer a way to simplify the stack and deliver a balanced and engaging customer experience. Customer Data Platforms breaks down the fundamentals, including how to: Understand the problems of managing customer data Understand what CDPs are and what they do (and don't do) Organize and harmonize customer data for use in marketing Build a safe, compliant first-party data asset that your brand can use as fuel Create a data-driven culture that puts customers at the center of everything you do Understand how to use AI and machine learning to drive the future of personalization Orchestrate modern customer journeys that react to customers in real-time Power analytics with customer data to get closer to true attribution In this book, you’ll discover how to build 1:1 engagement that scales at the speed of today’s customers. |
| cdp salesforce marketing cloud: Salesforce Data Architect Certification Guide Aaron Allport, 2022-11-18 Learn data architecture essentials and prepare for the Salesforce Certified Data Architect exam with the help of tips and mock test questions Key FeaturesLeverage data modelling, Salesforce database design, and techniques for effective data designLearn master data management, Salesforce data management, and how to include considerationsGet to grips with large data volumes, performance tuning, and poor performance mitigation techniquesBook Description The Salesforce Data Architect is a prerequisite exam for the Application Architect half of the Salesforce Certified Technical Architect credential. This book offers complete, up-to-date coverage of the Salesforce Data Architect exam so you can take it with confidence. The book is written in a clear, succinct way with self-assessment and practice exam questions, covering all the topics necessary to help you pass the exam with ease. You'll understand the theory around Salesforce data modeling, database design, master data management (MDM), Salesforce data management (SDM), and data governance. Additionally, performance considerations associated with large data volumes will be covered. You'll also get to grips with data migration and understand the supporting theory needed to achieve Salesforce Data Architect certification. By the end of this Salesforce book, you'll have covered everything you need to know to pass the Salesforce Data Architect certification exam and have a handy, on-the-job desktop reference guide to re-visit the concepts. What you will learnUnderstand the topics relevant to passing the Salesforce Data Architect examExplore specialist areas, such as large data volumesTest your knowledge with the help of exam-like questionsPick up useful tips and tricks that can be referred to time and againUnderstand the reasons underlying the way Salesforce data management worksDiscover the techniques that are available for loading massive amounts of dataWho this book is for This book is for both aspiring Salesforce data architects and those already familiar with Salesforce data architecture who want to pass the exam and have a reference guide to revisit the material as part of their day-to-day job. Working knowledge of the Salesforce platform is assumed, alongside a clear understanding of Salesforce architectural concepts. |
| cdp salesforce marketing cloud: The AMPscript Guide Adam Spriggs, Eliot Harper, 2018-03 AMPscript is a scripting language for Salesforce Marketing Cloud. You can use it to create highly sophisticated, personalized content through an extensive set of functions.The language follows a simple syntax and semantics. With an understanding of the fundamentals, you can quickly gain proficiency in AMPscript - no prior experience in scripting languages is needed.This book extends the existing Salesforce documentation to provide an authoritative reference manual on AMPscript. Whether you are inexperienced in writing scripts or are already highly proficient in AMPscript, this book will enable you to enjoy rapid development through clear explanations and extensive documentation on all AMPscript functions, including real-world supporting code samples for you to reuse. |
| cdp salesforce marketing cloud: Practical Salesforce Architecture Paul McCollum, 2023-10-05 Once renowned as a customer relationship management tool, Salesforce has evolved into a cloud-first application and capability ecosystem. With dedicated components for tasks such as middleware, big data, reporting, ETL, data loading, and API orchestration, Salesforce has become more prevalent in modern architectures. This concise yet comprehensive guide provides an overview of Salesforce architecture for enterprise architects and Salesforce ecosystem architects. Author Paul McCollum, Salesforce Technical Architect at Accenture, provides a roadmap for integrating major elements of the Salesforce ecosystem with planned or existing enterprise architecture. You'll learn how to use these components to address the diverse needs of different organizations. Many companies today are adding or building multicloud capabilities and incorporating various elements from the Salesforce ecosystem. With this book, you'll learn: Strengths, weaknesses, and growth areas of Salesforce's enterprise architecture domain features How Salesforce compares to other cloud providers Methods for using the Salesforce ecosystem effectively to address your organization's needs How to integrate Salesforce with planned or existing enterprise architectures Ways to manage and forecast performance, complexity, and ease of operation across the Salesforce platform |
| cdp salesforce marketing cloud: Marketing and Sales Automation Uwe Hannig, Uwe Seebacher, 2023-05-02 This book clarifies based on latest findings and research what one needs to know about marketing and sales automation, how to manage projects to implement them, select and implement tools, and what results can be achieved. It also outlines what can be expected in the future such as the automation of corporate communication and Human Resources. The range of topics spans from the creation of a valid data base in the context of applied AI for realizing predictive intelligence and the effects of data regulations such as the European General Data Protection Regulation (GDPR) when addressing customers and prospects to recommendations for selecting and implementing the necessary IT systems. Experts also report on their experiences in regard to Conversion-rate-optimization (CRO) and provide tips and assistance on how to optimize and ensure the highest RoI for marketing and sales automation. A special focus will be placed on the dovetailing of marketing and sales and the management of the customer journey as well as the improvement of the customer experience. |
| cdp salesforce marketing cloud: Salesforce End-to-End Implementation Handbook Kristian Margaryan Jorgensen, Tameem Bahri, 2023-03-10 Packed with practical examples, case studies, and proven recommendations, this handbook helps you manage enterprise-grade Salesforce programs Key Features Explore the end-to-end Salesforce implementation lifecycle with templates and practical examples Discover common issues and strategies for mitigation and prevention Work with checklists to assess the state of your Salesforce implementation in each phase Purchase of the print or Kindle book includes a free PDF eBook Book Description With ever-growing digital transformation programs involving Salesforce, there is a greater need for a comprehensive overview of the phases and activities specific to Salesforce implementations. This book will act as a detailed guide for your Salesforce implementation journey, including common issues and pitfalls to mitigate and prevent errors. The Salesforce End-to-End Implementation Handbook starts with the pre-development phase. Here you'll understand how to define the vision and nature of your project, determine your change management strategy and delivery methodology, learn to build a business case for your project, get insights on engaging with Salesforce and implementation partners, and learn to establish a governance framework. As you progress, you'll gain insights on the necessary activities, milestones, and common issues faced in salesforce implementation, along with strategies to mitigate them. At the end of each section, you'll find evaluation checklists to assess the state of your Salesforce implementation. By the end of this book, you'll be well-equipped to set up Salesforce projects and programs effectively and deliver maximum ROI. What you will learn Discover the critical activities in Salesforce implementation Address common issues faced in implementing Salesforce Explore appropriate delivery methodology Understand the importance of a change management strategy Govern Salesforce implementation through all its phases Gain insights on key activities in the continuous improvement phase Leverage customer 360 for analytics, AI and automation Who this book is for This book is for salesforce consultants, architects, project/program managers, delivery leaders for salesforce implementation, or product owners- planning to implement Salesforce or already implementing Salesforce for their organizations. If you are switching to a role in salesforce development, this book will act as a guide on what to expect on the job and how to ace it. Familiarity with basic business, CRM, and project management concepts is required. |
| cdp salesforce marketing cloud: Architecture Modernization Nick Tune, Jean-Georges Perrin, 2024-02-20 Proven techniques and principles for modernizing legacy systems into new architectures that deliver serious competitive advantage. For a business to thrive, it needs a modern software architecture that is aligned with its corporate architecture. This book presents concrete practices that sync software, product, strategy, team dynamics, and work practices. You’ll evolve your technical and social architecture together, reducing needless dependencies and achieving faster flow of innovation across your organization. In Architecture Modernization: Socio-technical alignment of software, strategy, and structure you’ll learn how to: Identify strategic ambitions and challenges using listening and mapping tours Visualize your business landscape and crucial capabilities with Wardley Mapping Create a product taxonomy as a framework for your architecture Run big picture EventStorming workshops to map business domains Apply Team Topologies patterns to identify and refine value streams Design loosely coupled, domain-aligned software architectures Build internal developer platforms for rapid, reliable evolution Implement data mesh principles and tools to revolutionize data engineering Deliver compelling modernization roadmaps focused on continuous value Architecture Modernization: Socio-technical alignment of software, strategy, and structure shows you how to turn the practice of architecting systems into a transformative process for your entire company. Chapter-by-chapter, you’ll identify the reasons and benefits of modernization, design an architecture that works for your business, and then implement your new approach in a progressive and sustainable manner. Every technique is illustrated with insightful industry examples and an interactive Miro board that lets you dig deeper. Forewords by Matthew Skelton and Xin Yao. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology The decisions you make about your software are inherently connected to the decisions you make about your business. Why not turn the mundane task of modernizing legacy systems into a transformative process for your entire company? This book shows you how! It reveals a socio-technical approach to align your software and products with organizational dynamics and ways of working. About the book Architecture Modernization: Socio-technical alignment of software, strategy, and structure presents a clear path for upgrading your entire organization when you re-imagine your software. In it, you’ll learn to combine practices like Domain-Driven Design, Event Storming, and Wardley Mapping to discover user needs, design optimal architecture, and avoid falling back into old habits. Provocative examples from Danske, Salesforce, the UK Government, and others show the real-world result of each approach, identifying techniques you can apply effectively in your own business. What's inside Uncover cross-org challenges and opportunities A product-centric approach to architecture Envision architecture as a portfolio to prioritize investment About the reader For CTOs, tech leads, and principal engineers who decide on architecture and organization design. About the author Nick Tune helps organizations modernize their architectures through empowered product teams and continuous delivery. Jean-Georges Perrin builds innovative and modern data platforms. The technical editor on this book was Kamil Nicieja. Table of Contents 1 What is architecture modernization? 2 Preparing for the journey 3 Business objectives 4 Listening and mapping tours 5 Wardley Mapping 6 Product taxonomy 7 Big picture EventStorming 8 Product and domain modernization 9 Identifying domains and subdomains 10 Strategic IT portfolio 11 Team Topologies 12 Loosely coupled software architecture 13 Internal developer platforms 14 Data mesh revolutionizing data engineering 15 Architecture modernization enabling teams 16 Strategy and roadmaps 17 Learning and upskilling |
| cdp salesforce marketing cloud: Data-Driven Customer Engagement Ralf Strauss, |
| cdp salesforce marketing cloud: Architecting Data and Machine Learning Platforms Marco Tranquillin, Valliappa Lakshmanan, Firat Tekiner, 2023-10-12 All cloud architects need to know how to build data platforms that enable businesses to make data-driven decisions and deliver enterprise-wide intelligence in a fast and efficient way. This handbook shows you how to design, build, and modernize cloud native data and machine learning platforms using AWS, Azure, Google Cloud, and multicloud tools like Snowflake and Databricks. Authors Marco Tranquillin, Valliappa Lakshmanan, and Firat Tekiner cover the entire data lifecycle from ingestion to activation in a cloud environment using real-world enterprise architectures. You'll learn how to transform, secure, and modernize familiar solutions like data warehouses and data lakes, and you'll be able to leverage recent AI/ML patterns to get accurate and quicker insights to drive competitive advantage. You'll learn how to: Design a modern and secure cloud native or hybrid data analytics and machine learning platform Accelerate data-led innovation by consolidating enterprise data in a governed, scalable, and resilient data platform Democratize access to enterprise data and govern how business teams extract insights and build AI/ML capabilities Enable your business to make decisions in real time using streaming pipelines Build an MLOps platform to move to a predictive and prescriptive analytics approach |
| cdp salesforce marketing cloud: Salesforce Sales Cloud – An Implementation Handbook Kerry Townsend, 2024-04-30 Design and build Sales Cloud solutions to solve business challenges with this easy-to-follow handbook Key Features Discover the full range of capabilities offered by Sales Cloud and how to map them to business processes Learn how to plan and deliver all aspects of a successful Sales Cloud implementation Explore advanced concepts to integrate and extend Sales Cloud Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionSalesforce Sales Cloud is a system rich in functionality, addressing many sales business challenges such as sales productivity, forecast visibility, and sales enablement. However, unlocking the full value of the system and getting maximum returns pose a challenge, especially if you’re new to the technology. This implementation handbook goes beyond mere configuration to ensure a successful implementation journey. From laying the groundwork for your project to engaging stakeholders with sales-specific business insights, this book equips you with the knowledge you need to plan and execute. As you progress, you’ll learn how to design a robust data model to support the sales and lead generation process, followed by crafting an intuitive user experience to drive productivity. You’ll then explore crucial post-building aspects such as testing, training, and releasing functionality. Finally, you’ll discover how the solutions’ capability can be expanded by adding and integrating other tools to address typical sales use cases. By the end of this book, you’ll have grasped how to leverage Sales Cloud to solve sales challenges and have gained the confidence to design and implement solutions successfully with the help of real-world use cases.What you will learn Find out how Sales Cloud capabilities solve common sales challenges Determine the best development methodologies Design and build core sales processes, including demand generation and sales productivity Implement best practices for testing and training with accurate data Build a release plan by understanding the types of post-go-live support Explore territory management and model additional processes with Sales Cloud Understand common system integration use cases Harness the power of AppExchange solutions for sales Who this book is for This book is for administrators, consultants, and business analysts who want to understand and apply the capabilities of Salesforce Sales Cloud. Whether you’re completely new to Sales Cloud or enhancing existing functionalities within your organization, this handbook is your trusted companion. Business stakeholders responsible for or involved in Sales Cloud implementations will also benefit from this book. |
| cdp salesforce marketing cloud: Customer 360 Martin Kihn, Andrea Lin, 2024-11-13 Become more competitive by developing a superior customer experience through data, AI, and trust - and get your organization ready for AI agents like Agentforce Customer 360: How Data, AI, and Trust Changes Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. Find out why AI agents like Agentforce need a strong foundation of customer data. This book helps readers attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back. To demonstrate the influence and importance of these ideas, this book contains a multitude of real-world case studies from companies in a range of industries, with business models, and at various stages of digital maturity. Readers will learn about: Using exciting technologies like AI and GPT while building a commitment to ethical use, safety, and privacy through secure guardrails Getting ready to use exciting emerging technologies like AI agents and autonomous AI Organizing data around customers, prospects, and accounts—even if that data comes from many different sources in different formats Making new technologies an extension of your existing data investments so that both work better Choosing a strategy and implementation plan to minimize time-to-value and ensure success weighing build, buy, or partner Handling internal stakeholders and dealing with change in a way that benefits the business For business leaders, executives, managers, and entrepreneurs, Customer 360: How Data, AI, and Trust Changes Everything is an essential read to understand and connect technology, people, processes, and strategy—truly the future of customer engagement—and leave competitors wondering what just happened. |
| cdp salesforce marketing cloud: Winning with Data in the Business of Sports Fiona Green, 2021-03-17 New technologies mean that sports clubs and governing bodies are generating more data than ever to help manage their relationship with fans, their performance, and their income streams. This new edition of Winning with Data in the Business of Sports explains how to acquire, store, maintain, and use data in the most effective ways. The key developments are three-fold: new technology, new understanding of how to apply that technology, and the new laws informing and controlling the data that can be generated from the technology. Important developments that have occurred since the publication of the first edition include the General Data Protection Regulations (GDPR) and the COVID-19 pandemic. With a focus on these unique challenges coupled with the opportunities the use of data creates, this book is essential reading for professionals within the sports industry. This second edition includes: - An introduction to new technologies, the data they generate, and the supporting processes we need to have in place to use them. - Brand new case studies with recent examples of creative applications from clubs, teams, leagues, and governing bodies, including Arsenal, AS Roma, ICC Cricket World Cup, LA Kings, Portland Trail Blazers, and UEFA. - The sports industry’s response to tighter data legislation introduced primarily though the GDPR. - The role of data and direct engagement during the COVID-19 pandemic. The book provides clear guidance and knowledge that sports industry professionals need to understand the role of data for the business side of sports. It is essential reading for sports clubs, governing bodies and those working in sports marketing, media and communications, sponsorship, merchandise, ticketing, events, and participation development. The book will also be of interest to students of sports management. |
| cdp salesforce marketing cloud: Intelligent Sustainable Systems Jennifer S. Raj, Yong Shi, Danilo Pelusi, Valentina Emilia Balas, 2022-08-22 This book features research papers presented at the 5th International Conference on Intelligent Sustainable Systems (ICISS 2022), held at SCAD College of Engineering and Technology, Tirunelveli, Tamil Nadu, India, during February 17–18, 2022. The book discusses latest research works that discusses the tools, methodologies, practices, and applications of sustainable systems and computational intelligence methodologies. The book is beneficial for readers from both academia and industry. |
| cdp salesforce marketing cloud: Infrastructure Financing in India Kumar V Pratap, 2023-09-30 Governments the world over want to spend more on infrastructure (the benchmark for developing countries is 7-8% of GDP per annum) to lay the foundation for sustained and inclusive growth. India is no exception. It realizes that more needs to be spent on infrastructure for the country to regain its position as the fastest growing large economy in the world. While India spent about 7.2% of its GDP on infrastructure during the Eleventh Plan period (2008-12), this number has recently come down to approximately 5%. The backdrop of the book is the ambitious National Infrastructure Plan (NIP); the Task Force report on the NIP was finalized in April 2020. Since infrastructure investment is crucial to faster and inclusive growth, it is timely that the NIP is actioned now, given that the Indian economy contracted to 7.3% in the financial year 2020-21. This book discusses various aspects of infrastructure financing in detail, with a major section devoted to green financing of infrastructure. |
| cdp salesforce marketing cloud: カスタマーデータプラットフォーム デジタルビジネスを加速する顧客データ管理 マーティン・カイン, クリス・オハラ, 2022-02-07 DX時代の顧客データ基盤「CDP」の考え方と導入方法を紹介 カスタマーデータプラットフォーム（CDP）はデジタル時代の重要なビジネスインフラ。 その導入の方法と顧客体験の向上のためのデータの管理・活用の考え方を解説。 著者の2名は、米国セールスフォース・ドットコムの有識者。 米国のデジタルビジネスの最先端の経験と知見に基づき B2Bの顧客、オンライン顧客、リアル店舗からEC、アプリ、ソーシャルなど 複雑なチャネルを通じて得られる顧客データを適切にマネジメントする方法を紹介。 DXへの取り組みを考えるビジネスリーダー、 デジタル・マーケティングを推進するマーケター 顧客データ管理のシステムに携わるIT関係者にお薦め。 【内容】（一部） ・顧客データに関する課題 ・CDPとは何か ・顧客の同意を得た上でのファーストパーティデータの管理と活用 ・顧客主導型のマーケティングシステムの構築 ・機械学習とAIとCDPの関係 ・カスタマージャーニーのオーケストレーション |
| cdp salesforce marketing cloud: Journey Builder Developer's Guide Eliot Harper, 2015-04-17 A guide for developers and integrators working with Salesforce Marketing Cloud. This book describes the core concepts, components, API methods and procedural steps required to build integrated customer journeys using Journey Builder. |
| cdp salesforce marketing cloud: Email Marketing Rules Chad S. White, 2017-05-29 Email marketing's power is matched only by how incredibly misunderstood it is. Email Marketing Rules demystifies this vital channel, taking you step by step through 150 best practices, providing extensive tactical checklists, and giving you strategic frameworks for long-term success. Updated and greatly expanded, the 3rd Edition of Email Marketing Rules will help you... Set the right program goals by understanding deep metrics and properly interpreting campaign, channel, and subscriber metrics Build high-performance lists by identifying valuable subscriber acquisition sources, using appropriate permission practices, and managing inactives wisely Ensure your emails are delivered by understanding the factors that cause inbox providers to block senders Craft relevant messaging with effective subject lines, savvy designs, and smart targeting Automate your messaging so you address moments that matter and create highly engaging subscriber journeys Develop solid workflows that avoid errors and speed up production |
| cdp salesforce marketing cloud: Data Architecture Principles for Salesforce Marketing Cloud Eliot Harper, 2022-09-09 This book identifies key principles to consider when designing a data architecture for Salesforce Marketing Cloud. |
| cdp salesforce marketing cloud: 《廣告雜誌Adm》 06月號/2022 第363期 滾石文化股份有限公司, 2022-06-15 362編輯人語 大標＝疫情再襲，如何做準備？ Omicron在台灣延燒，多日確診數破百、破千，在大規模確診的新疫情時代，雖普遍知道此病毒多為輕症，但也還是有重症的可能性，呼籲大家絕不可大意。未來人人染疫會是個可能的發展趨勢，雖不必緊張，但該有的心理準備、防疫準備要有，萬不可已染疫、病情已開始往中重度發展還毫無警覺。 本期特別報導其一為廣告界年度盛事「Yahoo Asia Big Idea Chair Awards亞洲數位創意大獎」，其致力於鼓勵及表揚數位行銷領域的創意、創新及想像力，嘉許優秀行銷人與廣告人結合無限創意與獨創性和尖端科技的卓越數位行銷廣告企劃，年年吸引來自香港、台灣、新加坡和東南亞的行銷精英角逐獎項，將完整展現多元創意與創新科技的應用！ 另一特別報導為「臺灣媒體發展X廣告市場論壇《媒體大決戰》」。近年來，電視、紙媒接觸率持續衰退，廣告投放正逐漸挪移，你還在投放傳統廣告嗎？本場活動重點著重於「領導廣告新佈局」，透過瞭解廣告投放思維，爭取四合廣告（數位廣告、家外廣告、分眾廣告、禾力魔鏡）業務平台搶攻其他媒體廣告機會⋯⋯等，講者來自數據供公司、4A代理商／大型廣告主代表等資深菁英，給予大家全新的廣告思維！究竟在廣告的質變下，品牌該如何開創新局？透過活動現場諸位菁英講者的分享，共同航向媒體行銷新紀元，共創廣告榮景！ |
| cdp salesforce marketing cloud: Bad Dog Martin Kihn, 2011-04-05 (A true story.) Meet Hola. She’s a nightmare, but it’s not her fault if she tackles strangers and chews on furniture, or if she runs after buses and fried chicken containers and drug dealers. No one ever told her not to. Worse yet, she scares her family. Hola may be the most beautiful Bernese mountain dog in the world, but she’s never been trained. At least not by anyone who knew what he was doing. Hola’s supposed master, Marty, is a high-functioning alcoholic. A TV writer turned management consultant, Marty’s in debt and out of shape; he’s about to lose his job, and one day he emerges from a haze of peach-flavored vodka to find he’s on the verge of losing his wife, Gloria, too, if he can’t get his life—and his dog—under control. Desperately trying to save his marriage, Marty throws himself headlong into the world of competitive dog training. Unfortunately, he knows even less than Hola, the only dog ever to be expelled from her puppy preschool twice. Somehow, together, they need to get through the American Kennel Club’s rigorous Canine Good Citizen test. Of course, Hola first needs to learn how to sit. It won’t be easy. It certainly won’t be pretty. But maybe, just maybe, there will be cheesecake. |
| cdp salesforce marketing cloud: Supercharge Your Marketing With AI Simon Clifton, 2024-09-16 Transform your business for 2025 with AI-driven marketing. Drive growth and stay competitive in the digital age. Artificial Intelligence is reshaping and revolutionising marketing, and it’s the game changer you’ve been waiting for. With this practical guide, AI-driven marketing is now easily accessible to small and medium-sized businesses. You'll learn how to leverage AI tools to supercharge your marketing campaigns, drive sales, gain an edge over your competitors, and enhance customer engagement—all without needing a technical background. In this book, you’ll explore: AI-powered social media automation: Schedule, optimise, and personalise posts across platforms like Instagram, Facebook, X, and LinkedIn to increase engagement and momentum with minimal effort. Automating email marketing: Design highly personalised campaigns that improve open rates and drive customer interaction. Customer segmentation and targeting: Use AI tools to pinpoint your ideal audience and deliver the right message to them at the right time. Content creation made easy: Discover AI-driven tools for generating high-quality and individually personalised blogs, newsletters, and emails quickly. Simplify and speed up market research: Understand trends and customer buying sentiment in real-time, and learn how to react swiftly and decisively before your competitors! Sales and lead generation: Learn how AI can accurately predict customer behaviour and drive sales with smarter strategies. The ethics and facts behind data privacy: Use them to build respect and trust from your customers. The book features Actionable Strategies, Cutting-Edge Techniques, and Real-World Case Studies for Competitive Growth. You’ll discover how to: Streamline your marketing efforts with automation and AI-powered tools. Personalise your customer outreach for better engagement and higher conversion rates. Stay ahead of competitors by embracing AI-driven insights and strategies. Choose the right AI tools for your business needs with clear recommendations. Understand your Marketing ROI: Learn how to really understand what is working and what isn’t, to maximise your investment in time and cash. Whether you're a business owner, manager, or professional marketeer, this book empowers you to adopt AI and transform your marketing—saving time, increasing efficiency, driving momentum, and boosting profits in the digital age. |
| cdp salesforce marketing cloud: Do Zero à Hiperpersonalização - Estratégias de Marketing, CRM e Automação com Inteligência Artificial na Era das MarTech Tiago J. C. Sousa, 24-08-14 Do Zero à Hiperpersonalização Estratégias de Marketing, CRM e Automação com Inteligência Artificial na Era das MarTech Num mundo onde a tecnologia redefine o marketing a cada instante, como construir relacionamentos duradouros com os clientes? Como personalizar a comunicação em escala e alcançar resultados excecionais? A resposta está na combinação estratégica do CRM, da automação de marketing e da inteligência artificial. Este guia prático e abrangente vai conduzir o leitor numa jornada pela transformação digital do marketing, revelando o poder das MarTech para conquistar e fidelizar clientes. Descubra como: Dominar o CRM: Organize e centralize os dados dos seus clientes para uma visão 360º, permitindo uma comunicação personalizada e eficaz em todas as etapas da jornada de compra Automatizar o Marketing: Otimize processos, personalize a comunicação em escala e alcance o público certo, no momento certo, com a mensagem certa Alavancar a Inteligência Artificial: Utilize algoritmos avançados para prever o comportamento do cliente, recomendar as melhores ações em tempo real e criar experiências hiperpersonalizadas Medir e Otimizar Resultados: Acompanhe o desempenho das suas campanhas, avalie o retorno sobre o investimento e tome decisões estratégicas baseadas em dados concretos Da atração à fidelização, da segmentação à hiperpersonalização, este livro oferece um mapa completo para o sucesso do marketing na era digital. Ideal para profissionais de marketing que querem aprimorar estratégias e alcançar resultados superiores, empresários e gestores que desejam impulsionar o crescimento do seu negócio através do marketing tecnológico, ou estudantes e entusiastas de marketing que querem preparar-se para os desafios da era digital. Este livro reflete o conhecimento acumulado ao longo de vários anos pelo autor e pela equipa Liminal, reforçado pelo testemunho de vários clientes. Na Liminal encontrei, de forma completa, o Parceiro com Visão, Know-How e Criatividade. Apoiaram-nos com uma entrega, energia e compromisso notáveis, na definição de uma estratégia MarTech consistente com os objetivos de crescimento nacional e internacional. Paulo Gonçalves, Chief Marketing Officer da GoContact Com a Liminal definimos de forma clara, uma estratégia de marketing e vendas para o ACCEPT, baseada nas melhores tecnologias de marketing, ajustando processos e estratégias, à medida que íamos tendo feedback do mercado. Gonçalo Martins, Partner & System Analyst da Sinmetro A Liminal foi determinante na implementação de CRM e Automação. O CCB conseguiu otimizar a gestão de campanhas de marketing para comunicar a atividade cultural, possibilitando a personalização segundo a reação e o perfil de cada público. Madalena Reis, Diretora de Desenvolvimento e Comunicação do CCB Por Que Este Livro é Diferente: Este livro vai além da teoria, oferecendo uma abordagem prática com exemplos reais e estudos de caso que mostram como aplicar os conceitos no dia a dia. Aborda ainda as últimas tendências e inovações em MarTech, garantindo que esteja sempre à frente no competitivo mundo do marketing tecnológico. Garanta já a oportunidade de transformar as suas estratégias de marketing. Do Zero à Hiperpersonalização: Estratégias de Marketing, CRM e Automação com Inteligência Artificial na Era das MarTech vai levar o seu negócio ao próximo nível! |
| cdp salesforce marketing cloud: Selling the Cloud: A Playbook for Success in Cloud Software and Enterprise Sales Mark Petruzzi, Paul Melchiorre, 2023-02-07 Selling the Cloud: A Playbook for Success in Cloud Software and Enterprise Sales, captures lessons learned from 25+ year veterans of enterprise-level software sales. The book brims with advice from technology sales titans from companies like Salesforce, Oracle, Cisco, Microsoft, IBM, Zoom, SAP, and DocuSign. Each chapter highlights key characteristics that help modern salespeople thrive, including: empathy, authenticity, creativity, and resilience in sales. The fusion of enterprise software product sales, services sales, and executive leadership expertise in this book delivers a unique distillation of proven strategies to grow your career in sales and into executive business leadership. Its insight is a solid reference for anyone involved in growth at a B2B company. |
| cdp salesforce marketing cloud: Cloud Computing Bible Barrie Sosinsky, 2010-12-10 The complete reference guide to the hot technology of cloud computing Its potential for lowering IT costs makes cloud computing a major force for both IT vendors and users; it is expected to gain momentum rapidly with the launch of Office Web Apps later this year. Because cloud computing involves various technologies, protocols, platforms, and infrastructure elements, this comprehensive reference is just what you need if you?ll be using or implementing cloud computing. Cloud computing offers significant cost savings by eliminating upfront expenses for hardware and software; its growing popularity is expected to skyrocket when Microsoft introduces Office Web Apps This comprehensive guide helps define what cloud computing is and thoroughly explores the technologies, protocols, platforms and infrastructure that make it so desirable Covers mobile cloud computing, a significant area due to ever-increasing cell phone and smartphone use Focuses on the platforms and technologies essential to cloud computing Anyone involved with planning, implementing, using, or maintaining a cloud computing project will rely on the information in Cloud Computing Bible. |
| cdp salesforce marketing cloud: Hacking Marketing Scott Brinker, 2016-03-02 Apply software-inspired management concepts to accelerate modern marketing In many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of customer experience touchpoints. All of these challenges are shaped by the dynamics of software—from the growing number of technologies in our own organizations to the global forces of the Internet at large. But you can turn that to your advantage. And you don't need to be technical to do it. Hacking Marketing will show you how to conquer those challenges by adapting successful management frameworks from the software industry to the practice of marketing for any business in a digital world. You'll learn about agile and lean management methodologies, innovation techniques used by high-growth technology companies that any organization can apply, pragmatic approaches for scaling up marketing in a fragmented and constantly shifting environment, and strategies to unleash the full potential of talent in a digital age. Marketing responsibilities and tactics have changed dramatically over the past decade. This book now updates marketing management to better serve this rapidly evolving discipline. Increase the tempo of marketing's responsiveness without chaos or burnout Design continuous marketing programs and campaigns that constantly evolve Drive growth with more marketing experiments while actually reducing risk Architect marketing capabilities in layers to better scale and adapt to change Balance strategic focus with the ability to harness emergent opportunities As a marketer and a manager, Hacking Marketing will expand your mental models for how to lead marketing in a digital world where everything—including marketing—flows with the speed and adaptability of software. |
| cdp salesforce marketing cloud: Startup Communities Brad Feld, 2012-09-06 An essential guide to building supportive entrepreneurial communities Startup communities are popping up everywhere, from cities like Boulder to Boston and even in countries such as Iceland. These types of entrepreneurial ecosystems are driving innovation and small business energy. Startup Communities documents the buzz, strategy, long-term perspective, and dynamics of building communities of entrepreneurs who can feed off of each other's talent, creativity, and support. Based on more than twenty years of Boulder-based entrepreneur turned-venture capitalist Brad Feld's experience in the field?as well as contributions from other innovative startup communities?this reliable resource skillfully explores what it takes to create an entrepreneurial community in any city, at any time. Along the way, it offers valuable insights into increasing the breadth and depth of the entrepreneurial ecosystem by multiplying connections among entrepreneurs and mentors, improving access to entrepreneurial education, and much more. Details the four critical principles needed to form a sustainable startup community Perfect for entrepreneurs and venture capitalists seeking fresh ideas and new opportunities Written by Brad Feld, a thought-leader in this field who has been an early-stage investor and successful entrepreneur for more than twenty years Engaging and informative, this practical guide not only shows you how startup communities work, but it also shows you how to make them work anywhere in the world. |
| cdp salesforce marketing cloud: Inbound PR Iliyana Stareva, 2018-04-16 The digital era’s new consumer demands a new approach to PR Inbound PR is the handbook that can transform your agency’s business. Today’s customer is fundamentally different, and traditional PR strategies are falling by the wayside. Nobody wants to feel “marketed to;” we want to make our own choices based on our own research and experiences online. When problems arise, we demand answers on social media, directly engaging the company in front of a global audience. We are the most empowered, sophisticated customer base in the history of PR, and PR professionals must draw upon an enormous breadth of skills and techniques to serve their clients’ interests. Unfortunately, those efforts are becoming increasingly ephemeral and difficult to track using traditional metrics. This book merges content and measurement to give today’s PR agencies a new way to build brands, evaluate performance and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it’s the only way to sustainably grow your business and expand your reach while bolstering your effectiveness on any platform. This book shows you what you need to know, and gives you a clear framework for putting numbers to reputation. Build brand awareness without “marketing to” the audience Generate more, higher-quality customer or media leads Close the deal and nurture the customer or media relationship Track the ROI of each stage in the process Content is the name of the game now, and PR agencies must be able to prove their worth or risk being swept under with obsolete methods. Inbound PR provides critical guidance for PR growth in the digital era, complete with a practical framework for stimulating that growth. |
| cdp salesforce marketing cloud: Innovatives Customer Relationship Marketing Manuel Hinz, Dr. Markus Wübben, 2018-09-03 Das CRM-Handbuch für Einsteiger und Profis im Bereich Kundenmanagement und Marketing. Entdecken Sie neue, innovative Wege, Ihre Bestandskunden anzusprechen und langfristig zu halten. Dieser Band ist eine Sammlung an Themen, Thesen und Inhalten, mit denen wir uns bei CrossEngage in den letzten Jahren befasst haben und die wir als entscheidend für die erfolgreiche Implementierung eines zeitgemäßen Kundenbeziehungsmanagements und einer Optimierung der Customer Journey ansehen. Denn eine nachhaltige Kundenbetreuung und Personalisierung der Kommunikation hat langfristig nicht nur positive Auswirkungen auf das Customer Engagement, die Kundenzufriedenheit und Customer Loyalty, sondern auch den Umsatz von Unternehmen im B2C- und B2B-Bereich.Wir freuen uns sehr, dass der Trend zu fortgeschrittenem Customer-Relationship-Management (CRM) und Marketing mehr und mehr die aus unserer Sicht nötige Aufmerksamkeit findet. Darüber hinaus werden auch einige generelle Themen beziehungsweise Grundlagen behandelt und angerissen, ohne den Anspruch auf eine vollständige Abdeckung der Themenbereiche, die in entsprechender Vertiefungs- und Grundlagenliteratur bereits gegeben ist. Uns geht es vielmehr darum, bekannte wie neue Konzepte sowie aktuelle Entwicklungen und Trends in einen Zusammenhang zu bringen und ein Bild der aktuellen Landschaft des CRMs und zu Teilen auch des Online-Marketings zu skizzieren. Zu vielen Themen haben wir mit Experten aus verschiedenen Branchen gesprochen – über Ideen, Konzepte, technische Möglichkeiten sowie operative und organisatorische Aspekte und Erfahrungen. Nach einer allgemeineren Einführung, die aktuelle Entwicklungen beleuchtet und einen größeren Kontext für die darauffolgenden Kapitel bereitstellt, gehen wir auf die drei Stützpfeiler der Kundenbindung ein: Strategie: Wie lassen sich Kampagnen-Ziele und konkrete Marketing-Kampagnen von den Zielen des Unternehmens ableiten und strategisch sinnvoll umsetzen? Wie wird der gesamte Kundenlebenszyklus, von der Kundenakquise bis hin zur Kundenrückgewinnung, idealerweise gestaltet und auf die Zielgruppen ausgerichtet? Technologie: Welche Vor- und Nachteile haben verschiedene Software-Plattformen für die Umsetzung erfolgsorientierter Cross-Channel-Kampagnen? Wie unterscheiden sich die Anbieter in Bezug auf die Konsolidierung von komplexen Kundendaten, Verarbeitung großer Datenmengen, Marketing-Automatisierung, Echtzeit-Fähigkeit und die Aussteuerung von Kampagnen? Organisation: Wie verändern sich organisatorische Strukturen, um dem Wandel von kanal- zu kundenorientierten Maximen Rechnung zu tragen? Wie setzen moderne Unternehmen ihre personellen Ressourcen für ein kanalübergreifendes Kampagnen-Management ein? Die CRM- oder Marketingstrategie gibt die grundsätzliche Stoßrichtung vor und dient damit als Grundlage für die Unternehmensstruktur sowie entsprechende Marketing-Ziele und ‑Maßnahmen, die Markt-Segmentierung, Prozesse, Ressourcen und Kompetenzen. Technologie, insbesondere CRM-Systeme und ‑Software, steht in diesem Werk an zentraler Stelle, um der gestiegenen Relevanz digitaler Entwicklungen und daraus erwachsener Potentiale Rechnung zu tragen. Eine ambitionierte Ausgestaltung von Unternehmensstrategie und ‑organisation vermag ohne die Integration relevanter technischer Ressourcen kaum auf den Gesamterfolg moderner Unternehmensführung auszahlen. |
| cdp salesforce marketing cloud: The Adobe SiteCatalyst Handbook Adam Greco, 2012-10-14 As the world of marketing goes digital, companies must integrate web analytics into their process to see evaluate how marketing campaigns perform and to improve website conversion. Adobe SiteCatalyst, the principal component of the Adobe Digital Marketing Suite (formerly Omniture), is the most advanced web analytics tool available on the market. The Adobe SiteCatalyst Handbook is your key to understanding how to use this powerful web analytics tool. Recognized SiteCatalyst expert Adam Greco walks you through the building blocks of the program and shows you real-world examples to help further your understanding of the product. For end-users of SiteCatalyst, the book provides how-to instructions for all major SiteCatalyst features. You will also learn how to apply SiteCatalyst to common web analytics challenges ranging from campaign tracking to shopping cart analysis to visitor engagement. It also includes useful tips on using on Adobe ReportBuilder and advanced features that will benefit seasoned SiteCatalyst users. In the end, you’ll be able to answer business questions that you never thought you could address and generate web analyses that should improve your website’s return on investment. You’ll learn how to: * Create web analytics reports and data exports * Design sophisticated web analytics dashboards * Effectively track online marketing campaigns * Analyze website shopping cart performance * Connect online and post-website data * Master website segmentation techniques * Use basic and advanced pathing analysis * Understand the inner workings of Adobe SiteCatalyst |
| cdp salesforce marketing cloud: Microsoft Azure Security Center Yuri Diogenes, Tom Shinder, 2018-06-04 Discover high-value Azure security insights, tips, and operational optimizations This book presents comprehensive Azure Security Center techniques for safeguarding cloud and hybrid environments. Leading Microsoft security and cloud experts Yuri Diogenes and Dr. Thomas Shinder show how to apply Azure Security Center’s full spectrum of features and capabilities to address protection, detection, and response in key operational scenarios. You’ll learn how to secure any Azure workload, and optimize virtually all facets of modern security, from policies and identity to incident response and risk management. Whatever your role in Azure security, you’ll learn how to save hours, days, or even weeks by solving problems in most efficient, reliable ways possible. Two of Microsoft’s leading cloud security experts show how to: • Assess the impact of cloud and hybrid environments on security, compliance, operations, data protection, and risk management • Master a new security paradigm for a world without traditional perimeters • Gain visibility and control to secure compute, network, storage, and application workloads • Incorporate Azure Security Center into your security operations center • Integrate Azure Security Center with Azure AD Identity Protection Center and third-party solutions • Adapt Azure Security Center’s built-in policies and definitions for your organization • Perform security assessments and implement Azure Security Center recommendations • Use incident response features to detect, investigate, and address threats • Create high-fidelity fusion alerts to focus attention on your most urgent security issues • Implement application whitelisting and just-in-time VM access • Monitor user behavior and access, and investigate compromised or misused credentials • Customize and perform operating system security baseline assessments • Leverage integrated threat intelligence to identify known bad actors |
| cdp salesforce marketing cloud: Content - The Atomic Particle of Marketing Rebecca Lieb, 2017-06-03 DISTINGUISHED FAVOURITE: NYC Big Book Awards 2017 Content, in all its forms, is the single most critical element of any marketing campaign. Finding a successful equilibrium between content marketing and content strategy is difficult, but essential. Content - The Atomic Particle of Marketing goes beyond superficial descriptions of how to produce engaging social media content to offer the results of many years of deep quantitative research, and hours of interviews with senior marketers at some of the world's leading brands. Written by a recognized industry thought leader, Content - The Atomic Particle of Marketing explores how content functions in the broader framework of all marketing, as well as organizational concerns and IT decision making. It demonstrates the value content brings not only to owned media initiatives, such as a company website or blog, but also the essential role content plays in all other marketing initiatives, from social media to advertising to offline channels. It will enable readers to make the organizational, staffing, tools and process decisions necessary to get content up and running across divisions and organizational silos. Deeply researched and insightful, Content - The Atomic Particle of Marketing is, quite simply, the definitive research-based guide to content marketing. |
| cdp salesforce marketing cloud: Data Driven: Harnessing Data and AI to Reinvent Customer Engagement Tom Chavez, Chris O’Hara, Vivek Vaidya, 2018-10-05 Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 customer relationship management (CRM) company in the worldA tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies―cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI)―we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will show you how to:●Target and delight your customers with unprecedented accuracy and success●Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal●Capture, organize, and analyze data from every source and activate it across every channel●Create a data-powered marketing strategy that can be customized for any audience●Serve individual consumers with highly personalized interactions●Deliver better customer service for the best customer experience●Improve your products and optimize your operating systems●Use AI and IoT to predict the future direction of marketsYou’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a toolkit for success in the face of changes already underway and still to come. |
CDP: Turning Transparency to Action
CDP is a global non-profit that runs the world’s only independent environmental disclosure system for companies, capital markets, cities, states and regions to manage their environmental …
Home - CDP Help Center
4 days ago · About CDP. CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in …
CDP Open Data Portal | CDP Open Data Portal
© 2025 CDP Worldwide
Corporate climate action: Learn how our Accredited Solutions …
CDP’s 2024 disclosure cycle saw increased corporate reporting on the topics of climate change, water security and forests. In addition, many corporates also reported biodiversity and plastics …
Search - CDP
Welcome to CDP's global website Please select the site for your country / region to view the most suitable information
Climate Change - CDP
Ciclo de reporte 2021 de CDP Acceso a la versión preliminar de los cuestionarios, guía de reporte y metodologías de calificación. Usted puede acceder a la versión preliminar del cuestionario, …
CDP AWARDS JAPAN 2024 - CDP
Mar 19, 2024 · Aリスト企業表彰 CDP Worldwide-Japan Regional Head of Supply Chain & Reporter Service 松川 恵美
Corporate Environmental Action Tracker - CDP
Launched in 2023, the CDP Corporate Environmental Action Tracker is part of CDP’s wider aim to make its data public and more accessible. The interactive tool gives companies, capital …
CDP Climate Change Scoring Essential Criteria 2024
Page 8 of 25 @cdp | www.cdp.net 2024 Full Climate Change Essential Criteria Risks & opportunities [General & all sectors excl. Financial services]
Home - CDP - classic.cdp.net
Sign in to CDP, the global disclosure system for managing environmental impacts.
CDP: Turning Transparency to Action
CDP is a global non-profit that runs the world’s only independent environmental disclosure system for companies, capital markets, cities, states and regions to manage their environmental …
Home - CDP Help Center
4 days ago · About CDP. CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in …
CDP Open Data Portal | CDP Open Data Portal
© 2025 CDP Worldwide
Corporate climate action: Learn how our Accredited Solutions …
CDP’s 2024 disclosure cycle saw increased corporate reporting on the topics of climate change, water security and forests. In addition, many corporates also reported biodiversity and plastics …
Search - CDP
Welcome to CDP's global website Please select the site for your country / region to view the most suitable information
Climate Change - CDP
Ciclo de reporte 2021 de CDP Acceso a la versión preliminar de los cuestionarios, guía de reporte y metodologías de calificación. Usted puede acceder a la versión preliminar del cuestionario, …
CDP AWARDS JAPAN 2024 - CDP
Mar 19, 2024 · Aリスト企業表彰 CDP Worldwide-Japan Regional Head of Supply Chain & Reporter Service 松川 恵美
Corporate Environmental Action Tracker - CDP
Launched in 2023, the CDP Corporate Environmental Action Tracker is part of CDP’s wider aim to make its data public and more accessible. The interactive tool gives companies, capital …
CDP Climate Change Scoring Essential Criteria 2024
Page 8 of 25 @cdp | www.cdp.net 2024 Full Climate Change Essential Criteria Risks & opportunities [General & all sectors excl. Financial services]
Home - CDP - classic.cdp.net
Sign in to CDP, the global disclosure system for managing environmental impacts.
