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| cdp in marketing cloud: Hands-On Salesforce Data Cloud Joyce Kay Avila, 2024-08-09 Learn how to implement and manage a modern customer data platform (CDP) through the Salesforce Data Cloud platform. This practical book provides a comprehensive overview that shows architects, administrators, developers, data engineers, and marketers how to ingest, store, and manage real-time customer data. Author Joyce Kay Avila demonstrates how to use Salesforce's native connectors, canonical data model, and Einstein's built-in trust layer to accelerate your time to value. You'll learn how to leverage Salesforce's low-code/no-code functionality to expertly build a Data Cloud foundation that unlocks the power of structured and unstructured data. Use Data Cloud tools to build your own predictive models or leverage third-party machine learning platforms like Amazon SageMaker, Google Vertex AI, and Databricks. This book will help you: Develop a plan to execute a CDP project effectively and efficiently Connect Data Cloud to external data sources and build out a Customer 360 Data Model Leverage data sharing capabilities with Snowflake, BigQuery, Databricks, and Azure Use Salesforce Data Cloud capabilities for identity resolution and segmentation Create calculated, streaming, visualization, and predictive insights Use Data Graphs to power Salesforce Einstein capabilities Learn Data Cloud best practices for all phases of the development lifecycle |
| cdp in marketing cloud: Ultimate Salesforce Data Cloud for Customer Experience Gourab Mukherjee, 2024-01-18 Become a Salesforce Data Cloud implementation expert. Book Description Survival in today's business landscape hinges on delivering exceptional customer experiences, and Customer Data Platforms (CDPs) are pivotal in achieving this goal. The ‘Ultimate Salesforce Data Cloud for Customer Experience' is your indispensable guide to unraveling the Salesforce ecosystem, illuminating its applications' significance in diverse business scenarios. Dive into the transformative potential of Customer Data Platforms, understanding their role in unlocking tremendous value for enterprises. Explore the prowess of Salesforce Data Cloud, a leading CDP platform, and gain practical insights into its seamless implementation. The book explores Salesforce Data Cloud architecture, gaining actionable insights for implementing both Customer Data Platforms and Salesforce Data Cloud. It will navigate the pivotal realms of data security and privacy, establishing a sturdy foundation for customer-centric strategies. The book also covers success stories that showcase the transformative outcomes achieved through the utilization of Salesforce Data Cloud. The end of the book serves as a roadmap for those aspiring to conquer the Salesforce Data Cloud Consultant exam. Table of Contents 1. Introducing Salesforce Platform 2. Introduction to Customer Data Platform 3. Going beyond CDP: Salesforce Data Cloud 4. Salesforce Data Cloud Architecture 5. Implementing a Customer Data Platform 6. Implementing Salesforce Customer Data Cloud 7. Data Security and Privacy 8. Success Stories with Salesforce Data Cloud 9. The Way Forward for Creating Great Customer Experiences 10. Preparation for the Salesforce Data Cloud Consultant Exam Index |
| cdp in marketing cloud: Automating Salesforce Marketing Cloud Greg Gifford, Jason Hanshaw, 2022-04-18 Make the most of Salesforce Marketing Cloud through automation and increase your productivity on the platform without adding any extra resources Key Features Increase your knowledge of automation theory and the applications of SFMC Explore automation with SFMC and its capabilities beyond general usage Understand the automation features and integrations of SFMC to use the platform from outside the user interface (UI) for maximum efficiency Book DescriptionSalesforce Marketing Cloud (SFMC) allows you to use multiple channels and tools to create a 1:1 marketing experience for your customers and subscribers. Through automation and helper tasks, you can greatly increase your productivity while also reducing the level of effort required in terms of volume and frequency. Automating Salesforce Marketing Cloud starts by discussing what automation is generally and then progresses to what automation is in SFMC. After that, you’ll focus on how to perform automation inside of SFMC all the way to fully running processes and capabilities from an external service. Later chapters explore the benefits and capabilities of automation and having an automation mindset both within and outside of SFMC. Equipped with this knowledge and example code, you'll be prepared to maximize your SFMC efficiency. By the end of this Salesforce book, you’ll have the skills you need to build automation both inside and outside of SFMC, along with the knowledge for using the platform optimally.What you will learn Understand automation to make the most of the SFMC platform Optimize ETL activities, data import integrations, data segmentations, email sends, and more Explore different ways to use scripting and API calls to increase Automation Studio efficiency Identify opportunities for automation with custom integrations and third-party solutions Optimize usage of SFMC by building on the core concepts of custom integrations and third-party tools Maximize utilization of employee skills and capabilities and reduce operational costs while increasing output Who this book is for This book is for Salesforce Marketing Cloud users who want to know how to make their day to day lives more efficient and get the most out of the tool by working smarter, not harder. A solid understanding of SFMC and basic knowledge of what automation is will help you get the most out of this book. |
| cdp in marketing cloud: Customer Data Platforms Martin Kihn, Christopher B. O'Hara, 2020-11-06 Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, Customer Data Platforms have come to the fore, offering companies a way to capture, unify, activate, and analyze customer data. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP so you can learn how to steer your firm toward the future of personalization. Over the years, many of us have built byzantine “stacks” of various marketing and advertising technology in an attempt to deliver the fabled “right person, right message, right time” experience. This can lead to siloed systems, disconnected processes, and legacy technical debt. CDPs offer a way to simplify the stack and deliver a balanced and engaging customer experience. Customer Data Platforms breaks down the fundamentals, including how to: Understand the problems of managing customer data Understand what CDPs are and what they do (and don't do) Organize and harmonize customer data for use in marketing Build a safe, compliant first-party data asset that your brand can use as fuel Create a data-driven culture that puts customers at the center of everything you do Understand how to use AI and machine learning to drive the future of personalization Orchestrate modern customer journeys that react to customers in real-time Power analytics with customer data to get closer to true attribution In this book, you’ll discover how to build 1:1 engagement that scales at the speed of today’s customers. |
| cdp in marketing cloud: Salesforce B2C Solution Architect's Handbook Mike King, 2021-11-19 The ultimate handbook for new and seasoned Salesforce B2C Solution Architects who want to design seamless B2C solutions across the Salesforce Customer 360 ecosystem – including B2C Commerce, Service Cloud, and Marketing Cloud Key Features Give your customers a frictionless experience by creating a unified view of all their interactions Get your architectural design right the first time and avoid costly reworks Prepare for the B2C Solution Architect exam and Salesforce certification with practical scenarios following Salesforce best practices Book DescriptionThere’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.What you will learn Explore key Customer 360 products and their integration options Choose the optimum integration architecture to unify data and experiences Architect a single view of the customer to support service, marketing, and commerce Plan for critical requirements, design decisions, and implementation sequences to avoid sub-optimal solutions Integrate Customer 360 solutions into a single-source-of-truth solution such as a master data model Support business needs that require functionality from more than one component by orchestrating data and user flows Who this book is for This book is for professionals in high-level job roles that heavily rely on Salesforce proficiency. It’s primarily written for B2C commerce architects, application architects, integration architects, as well as system architects, enterprise architects, Salesforce architects, and CTO teams looking to benefit from a deeper understanding of this platform. Before you get started, you’ll need a solid understanding of data integration, APIs, and connected systems, along with knowledge of the fundamentals of business-to-consumer (B2C) customer experiences. |
| cdp in marketing cloud: Customer Data Platforms Martin Kihn, Christopher B. O'Hara, 2020-11-05 Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, Customer Data Platforms have come to the fore, offering companies a way to capture, unify, activate, and analyze customer data. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP so you can learn how to steer your firm toward the future of personalization. Over the years, many of us have built byzantine “stacks” of various marketing and advertising technology in an attempt to deliver the fabled “right person, right message, right time” experience. This can lead to siloed systems, disconnected processes, and legacy technical debt. CDPs offer a way to simplify the stack and deliver a balanced and engaging customer experience. Customer Data Platforms breaks down the fundamentals, including how to: Understand the problems of managing customer data Understand what CDPs are and what they do (and don't do) Organize and harmonize customer data for use in marketing Build a safe, compliant first-party data asset that your brand can use as fuel Create a data-driven culture that puts customers at the center of everything you do Understand how to use AI and machine learning to drive the future of personalization Orchestrate modern customer journeys that react to customers in real-time Power analytics with customer data to get closer to true attribution In this book, you’ll discover how to build 1:1 engagement that scales at the speed of today’s customers. |
| cdp in marketing cloud: Salesforce Data Architect Certification Guide Aaron Allport, 2022-11-18 Learn data architecture essentials and prepare for the Salesforce Certified Data Architect exam with the help of tips and mock test questions Key FeaturesLeverage data modelling, Salesforce database design, and techniques for effective data designLearn master data management, Salesforce data management, and how to include considerationsGet to grips with large data volumes, performance tuning, and poor performance mitigation techniquesBook Description The Salesforce Data Architect is a prerequisite exam for the Application Architect half of the Salesforce Certified Technical Architect credential. This book offers complete, up-to-date coverage of the Salesforce Data Architect exam so you can take it with confidence. The book is written in a clear, succinct way with self-assessment and practice exam questions, covering all the topics necessary to help you pass the exam with ease. You'll understand the theory around Salesforce data modeling, database design, master data management (MDM), Salesforce data management (SDM), and data governance. Additionally, performance considerations associated with large data volumes will be covered. You'll also get to grips with data migration and understand the supporting theory needed to achieve Salesforce Data Architect certification. By the end of this Salesforce book, you'll have covered everything you need to know to pass the Salesforce Data Architect certification exam and have a handy, on-the-job desktop reference guide to re-visit the concepts. What you will learnUnderstand the topics relevant to passing the Salesforce Data Architect examExplore specialist areas, such as large data volumesTest your knowledge with the help of exam-like questionsPick up useful tips and tricks that can be referred to time and againUnderstand the reasons underlying the way Salesforce data management worksDiscover the techniques that are available for loading massive amounts of dataWho this book is for This book is for both aspiring Salesforce data architects and those already familiar with Salesforce data architecture who want to pass the exam and have a reference guide to revisit the material as part of their day-to-day job. Working knowledge of the Salesforce platform is assumed, alongside a clear understanding of Salesforce architectural concepts. |
| cdp in marketing cloud: Ultimate Salesforce Data Cloud for Customer Experience Gourab Mukherjee, 2024-01-16 Become a Salesforce Data Cloud implementation expert. KEY FEATURES ● Explore the ways Salesforce Data Cloud can help your organization improve customer experience. ● A practical guide to implementation and best practices, walking through the process of implementing a Customer Data Platform. ● Prepare for the Salesforce Data Cloud Consultant exam and become a certified Salesforce Data Cloud practitioner. DESCRIPTION Survival in today's business landscape hinges on delivering exceptional customer experiences, and Customer Data Platforms (CDPs) are pivotal in achieving this goal. The ‘Ultimate Salesforce Data Cloud for Customer Experience' is your indispensable guide to unraveling the Salesforce ecosystem, illuminating its applications' significance in diverse business scenarios. Dive into the transformative potential of Customer Data Platforms, understanding their role in unlocking tremendous value for enterprises. Explore the prowess of Salesforce Data Cloud, a leading CDP platform, and gain practical insights into its seamless implementation. The book explores Salesforce Data Cloud architecture, gaining actionable insights for implementing both Customer Data Platforms and Salesforce Data Cloud. It will navigate the pivotal realms of data security and privacy, establishing a sturdy foundation for customer-centric strategies. The book also covers success stories that showcase the transformative outcomes achieved through the utilization of Salesforce Data Cloud. The end of the book serves as a roadmap for those aspiring to conquer the Salesforce Data Cloud Consultant exam. WHAT WILL YOU LEARN ● Master the dynamics of Customer Data Platforms (CDPs) exploring their fundamentals and significance. ● Demystify Salesforce Data Cloud Architecture by delving into the framework. ● Gain insights into the intricacies of implementing a Customer Data Platforms (CDPs) project. ● Develop skills to engage in Salesforce Data Cloud implementation projects as functional consultants or project managers. ● Comprehend best practices for data security and privacy of the Salesforce Data Cloud. ● Prepare to successfully attempt the Salesforce Data Cloud certification exam. WHO IS THIS BOOK FOR? The book is for all working professionals, students, managers, or anyone wishing to kickstart their journey in the exciting world of customer data platforms and customer experience management. Those looking to get certified as a Salesforce Data Cloud consultant should use this book to aid their preparation. TABLE OF CONTENTS 1. Introducing Salesforce Platform 2. Introduction to Customer Data Platform 3. Going beyond CDP: Salesforce Data Cloud 4. Salesforce Data Cloud Architecture 5. Implementing a Customer Data Platform 6. Implementing Salesforce Customer Data Cloud 7. Data Security and Privacy 8. Success Stories with Salesforce Data Cloud 9. The Way Forward for Creating Great Customer Experiences 10. Preparation for the Salesforce Data Cloud Consultant Exam Index |
| cdp in marketing cloud: AI Enabled Business Melodena Stephens, Himanshu Vashishtha, Dirk Nicolas Wagner, 2023-07-01 As the use of AI becomes more and more ubiquitous in companies around the world, managers charged with taking key decisions require resources to enable them to evaluate new projects effectively. The business case for AI projects is not necessarily clear cut and part of the reason for this is the lack of understanding on key decision criteria. AI touches on many ethical concepts - data privacy, validity and more importantly, its potential misuse. AI is often being used to replace human decision-making and there is often no real understanding of the implications of this. This book provides a detailed primer for practitioners without a deep technological background. It guides the reader through the basic issues and offers advice on ‘how to take decisions’. There is a dearth of such books currently available and this book aspires to fill a growing niche. ENDORSEMENTS: This book is sure to offer value to business users, students and the general public. — K. Ananth Krishnan, Tata Consultancy Services I highly recommend this book for the leader seeking an up-to-date review of AI to make strategic investments. — Kes Sampanthar, Innovation, BCG Brighthouse The specificity of application in case studies and easy to understand definitions and recommendations make this a must read in the ever-growing field of literature around AI. — John C. Havens The AI Enabled Organization is the perfect tool to embark on a thorough assessment of what AI means for your business. — Arno Fehler, Schmidt Kranz Group, Germany |
| cdp in marketing cloud: Intelligent Data-Driven Marketing: When Physicists Start Thinking about Marketing Mathias Elsässer, 2022-03-22 Following Einstein’s sentence: “Everything should be made as simple as possible, but not simpler. If you can’t explain it simply, you don’t understand it well enough,” this book puts a spotlight on the complex marketing ecosystem from a physicist’s point of view. Today’s marketing world is overcomplex; CMOs face the challenge to transform their current target operating models towards a 100% customer-centric and data-driven way of working. A journey from good old mad-men toward math-men marketing. This book consists of three parts: The first part strips down the complexity of the marketing universe to the leanest frame of reference and then brings back the complexity, step by step, in single dimensions. Part two and three just follow these thoughts and provide a detailed description of 56 small atoms that can be used in a maturity assessment of your marketing. How to use them in a broader transformation concludes the book. In summary: An end-2-end guideline how to pursue and master the transformation from mad-men towards a math-men marketing operating model. |
| cdp in marketing cloud: Data-Driven Customer Engagement Ralf Strauss, |
| cdp in marketing cloud: Customer 360 Martin Kihn, Andrea Lin, 2024-11-13 Become more competitive by developing a superior customer experience through data, AI, and trust - and get your organization ready for AI agents like Agentforce Customer 360: How Data, AI, and Trust Changes Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. Find out why AI agents like Agentforce need a strong foundation of customer data. This book helps readers attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back. To demonstrate the influence and importance of these ideas, this book contains a multitude of real-world case studies from companies in a range of industries, with business models, and at various stages of digital maturity. Readers will learn about: Using exciting technologies like AI and GPT while building a commitment to ethical use, safety, and privacy through secure guardrails Getting ready to use exciting emerging technologies like AI agents and autonomous AI Organizing data around customers, prospects, and accounts—even if that data comes from many different sources in different formats Making new technologies an extension of your existing data investments so that both work better Choosing a strategy and implementation plan to minimize time-to-value and ensure success weighing build, buy, or partner Handling internal stakeholders and dealing with change in a way that benefits the business For business leaders, executives, managers, and entrepreneurs, Customer 360: How Data, AI, and Trust Changes Everything is an essential read to understand and connect technology, people, processes, and strategy—truly the future of customer engagement—and leave competitors wondering what just happened. |
| cdp in marketing cloud: Salesforce End-to-End Implementation Handbook Kristian Margaryan Jorgensen, Tameem Bahri, 2023-03-10 Packed with practical examples, case studies, and proven recommendations, this handbook helps you manage enterprise-grade Salesforce programs Key Features Explore the end-to-end Salesforce implementation lifecycle with templates and practical examples Discover common issues and strategies for mitigation and prevention Work with checklists to assess the state of your Salesforce implementation in each phase Purchase of the print or Kindle book includes a free PDF eBook Book Description With ever-growing digital transformation programs involving Salesforce, there is a greater need for a comprehensive overview of the phases and activities specific to Salesforce implementations. This book will act as a detailed guide for your Salesforce implementation journey, including common issues and pitfalls to mitigate and prevent errors. The Salesforce End-to-End Implementation Handbook starts with the pre-development phase. Here you'll understand how to define the vision and nature of your project, determine your change management strategy and delivery methodology, learn to build a business case for your project, get insights on engaging with Salesforce and implementation partners, and learn to establish a governance framework. As you progress, you'll gain insights on the necessary activities, milestones, and common issues faced in salesforce implementation, along with strategies to mitigate them. At the end of each section, you'll find evaluation checklists to assess the state of your Salesforce implementation. By the end of this book, you'll be well-equipped to set up Salesforce projects and programs effectively and deliver maximum ROI. What you will learn Discover the critical activities in Salesforce implementation Address common issues faced in implementing Salesforce Explore appropriate delivery methodology Understand the importance of a change management strategy Govern Salesforce implementation through all its phases Gain insights on key activities in the continuous improvement phase Leverage customer 360 for analytics, AI and automation Who this book is for This book is for salesforce consultants, architects, project/program managers, delivery leaders for salesforce implementation, or product owners- planning to implement Salesforce or already implementing Salesforce for their organizations. If you are switching to a role in salesforce development, this book will act as a guide on what to expect on the job and how to ace it. Familiarity with basic business, CRM, and project management concepts is required. |
| cdp in marketing cloud: Practical Salesforce Architecture Paul McCollum, 2023-10-05 Once renowned as a customer relationship management tool, Salesforce has evolved into a cloud-first application and capability ecosystem. With dedicated components for tasks such as middleware, big data, reporting, ETL, data loading, and API orchestration, Salesforce has become more prevalent in modern architectures. This concise yet comprehensive guide provides an overview of Salesforce architecture for enterprise architects and Salesforce ecosystem architects. Author Paul McCollum, Salesforce Technical Architect at Accenture, provides a roadmap for integrating major elements of the Salesforce ecosystem with planned or existing enterprise architecture. You'll learn how to use these components to address the diverse needs of different organizations. Many companies today are adding or building multicloud capabilities and incorporating various elements from the Salesforce ecosystem. With this book, you'll learn: Strengths, weaknesses, and growth areas of Salesforce's enterprise architecture domain features How Salesforce compares to other cloud providers Methods for using the Salesforce ecosystem effectively to address your organization's needs How to integrate Salesforce with planned or existing enterprise architectures Ways to manage and forecast performance, complexity, and ease of operation across the Salesforce platform |
| cdp in marketing cloud: Marketing and Sales Automation Uwe Hannig, Uwe Seebacher, 2023-05-02 This book clarifies based on latest findings and research what one needs to know about marketing and sales automation, how to manage projects to implement them, select and implement tools, and what results can be achieved. It also outlines what can be expected in the future such as the automation of corporate communication and Human Resources. The range of topics spans from the creation of a valid data base in the context of applied AI for realizing predictive intelligence and the effects of data regulations such as the European General Data Protection Regulation (GDPR) when addressing customers and prospects to recommendations for selecting and implementing the necessary IT systems. Experts also report on their experiences in regard to Conversion-rate-optimization (CRO) and provide tips and assistance on how to optimize and ensure the highest RoI for marketing and sales automation. A special focus will be placed on the dovetailing of marketing and sales and the management of the customer journey as well as the improvement of the customer experience. |
| cdp in marketing cloud: Digital Marketing Management, Second Edition Debra Zahay, 2020-09-23 This book is for managers and would-be managers who need to upgrade their knowledge of digital marketing. Told from the perspective of marketing strategy, it puts digital marketing in the context of firm strategy selection. The first step in digital marketing is to understand your company and your brand. The next step is to put content and keywords on your web and mobile sites so that they can be found in search. Then use the delivery platforms of digital content, e-mail, social, and mobile, to deploy that content to the customer. The final topics in the book focus on the importance of data management and privacy as well as the emerging roles of analytics, artificial intelligence and marketing automation. Without quality data, no digital marketing program can be successful. This data can then be used in data analytics applications for predictive modeling. After reading this book, the reader will have a good idea of where to start on the path to an integrated digital marketing management strategy. Each chapter concludes with a list of action steps or “what to do next” to get started on implementing a digital marketing strategy as well as review questions and key terminology. |
| cdp in marketing cloud: Architecture Modernization Nick Tune, Jean-Georges Perrin, 2024-02-20 Proven techniques and principles for modernizing legacy systems into new architectures that deliver serious competitive advantage. For a business to thrive, it needs a modern software architecture that is aligned with its corporate architecture. This book presents concrete practices that sync software, product, strategy, team dynamics, and work practices. You’ll evolve your technical and social architecture together, reducing needless dependencies and achieving faster flow of innovation across your organization. In Architecture Modernization: Socio-technical alignment of software, strategy, and structure you’ll learn how to: Identify strategic ambitions and challenges using listening and mapping tours Visualize your business landscape and crucial capabilities with Wardley Mapping Create a product taxonomy as a framework for your architecture Run big picture EventStorming workshops to map business domains Apply Team Topologies patterns to identify and refine value streams Design loosely coupled, domain-aligned software architectures Build internal developer platforms for rapid, reliable evolution Implement data mesh principles and tools to revolutionize data engineering Deliver compelling modernization roadmaps focused on continuous value Architecture Modernization: Socio-technical alignment of software, strategy, and structure shows you how to turn the practice of architecting systems into a transformative process for your entire company. Chapter-by-chapter, you’ll identify the reasons and benefits of modernization, design an architecture that works for your business, and then implement your new approach in a progressive and sustainable manner. Every technique is illustrated with insightful industry examples and an interactive Miro board that lets you dig deeper. Forewords by Matthew Skelton and Xin Yao. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology The decisions you make about your software are inherently connected to the decisions you make about your business. Why not turn the mundane task of modernizing legacy systems into a transformative process for your entire company? This book shows you how! It reveals a socio-technical approach to align your software and products with organizational dynamics and ways of working. About the book Architecture Modernization: Socio-technical alignment of software, strategy, and structure presents a clear path for upgrading your entire organization when you re-imagine your software. In it, you’ll learn to combine practices like Domain-Driven Design, Event Storming, and Wardley Mapping to discover user needs, design optimal architecture, and avoid falling back into old habits. Provocative examples from Danske, Salesforce, the UK Government, and others show the real-world result of each approach, identifying techniques you can apply effectively in your own business. What's inside Uncover cross-org challenges and opportunities A product-centric approach to architecture Envision architecture as a portfolio to prioritize investment About the reader For CTOs, tech leads, and principal engineers who decide on architecture and organization design. About the author Nick Tune helps organizations modernize their architectures through empowered product teams and continuous delivery. Jean-Georges Perrin builds innovative and modern data platforms. The technical editor on this book was Kamil Nicieja. Table of Contents 1 What is architecture modernization? 2 Preparing for the journey 3 Business objectives 4 Listening and mapping tours 5 Wardley Mapping 6 Product taxonomy 7 Big picture EventStorming 8 Product and domain modernization 9 Identifying domains and subdomains 10 Strategic IT portfolio 11 Team Topologies 12 Loosely coupled software architecture 13 Internal developer platforms 14 Data mesh revolutionizing data engineering 15 Architecture modernization enabling teams 16 Strategy and roadmaps 17 Learning and upskilling |
| cdp in marketing cloud: T-Bytes Digital Customer Experience Industry. IT-Shades, 2020-07-27 This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| cdp in marketing cloud: T-Byte Digital Customer Experience V Gupta, 2019-10-31 This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely. |
| cdp in marketing cloud: Internet Business Dictionary Dr. Ope Banwo, 2024-10-06 Unleash Your Potential in the Digital World! Are you ready to dive into the world of internet business but feel overwhelmed by the jargon and technical terms? Internet Business Dictionary: The Authoritative A-Z Glossary Of Digital Business Terms That Every Internet User, Professional User and Web Developer Wants To Know is your ultimate guide to mastering the digital landscape. Why You Need This Book: - Comprehensive Resource: With 5,000 terms explained, this book covers everything you need to know about digital business and marketing. - Easy to Understand: Each term is clearly defined and explained, making complex concepts accessible to everyone, from beginners to seasoned professionals. - Practical Applications: Learn not just the definitions, but also how to apply these terms in real-world scenarios to grow your business. - *Empower Yourself:* Whether you're looking to start a new venture, improve your current business, or simply understand the digital world better, this book is your key to success. *Who This Book Is For:* - *Internet Newbies:* If you're just starting out and want to build a solid foundation in digital business, this book is for you. - *Internet Marketers:* Enhance your strategies and stay competitive by mastering the latest terms and techniques. - *Web Developers:* Understand the marketing side of digital business to create more effective and user-friendly websites. - *Business Owners and Entrepreneurs:* Gain the knowledge needed to navigate the digital world and drive your business forward. Equip yourself with the knowledge and tools to succeed in the digital world. Get your copy of Internet Business Dictionary today and start your journey to digital mastery! |
| cdp in marketing cloud: Architecting Data and Machine Learning Platforms Marco Tranquillin, Valliappa Lakshmanan, Firat Tekiner, 2023-10-12 All cloud architects need to know how to build data platforms that enable businesses to make data-driven decisions and deliver enterprise-wide intelligence in a fast and efficient way. This handbook shows you how to design, build, and modernize cloud native data and machine learning platforms using AWS, Azure, Google Cloud, and multicloud tools like Snowflake and Databricks. Authors Marco Tranquillin, Valliappa Lakshmanan, and Firat Tekiner cover the entire data lifecycle from ingestion to activation in a cloud environment using real-world enterprise architectures. You'll learn how to transform, secure, and modernize familiar solutions like data warehouses and data lakes, and you'll be able to leverage recent AI/ML patterns to get accurate and quicker insights to drive competitive advantage. You'll learn how to: Design a modern and secure cloud native or hybrid data analytics and machine learning platform Accelerate data-led innovation by consolidating enterprise data in a governed, scalable, and resilient data platform Democratize access to enterprise data and govern how business teams extract insights and build AI/ML capabilities Enable your business to make decisions in real time using streaming pipelines Build an MLOps platform to move to a predictive and prescriptive analytics approach |
| cdp in marketing cloud: Winning with Data in the Business of Sports Fiona Green, 2021-03-17 New technologies mean that sports clubs and governing bodies are generating more data than ever to help manage their relationship with fans, their performance, and their income streams. This new edition of Winning with Data in the Business of Sports explains how to acquire, store, maintain, and use data in the most effective ways. The key developments are three-fold: new technology, new understanding of how to apply that technology, and the new laws informing and controlling the data that can be generated from the technology. Important developments that have occurred since the publication of the first edition include the General Data Protection Regulations (GDPR) and the COVID-19 pandemic. With a focus on these unique challenges coupled with the opportunities the use of data creates, this book is essential reading for professionals within the sports industry. This second edition includes: - An introduction to new technologies, the data they generate, and the supporting processes we need to have in place to use them. - Brand new case studies with recent examples of creative applications from clubs, teams, leagues, and governing bodies, including Arsenal, AS Roma, ICC Cricket World Cup, LA Kings, Portland Trail Blazers, and UEFA. - The sports industry’s response to tighter data legislation introduced primarily though the GDPR. - The role of data and direct engagement during the COVID-19 pandemic. The book provides clear guidance and knowledge that sports industry professionals need to understand the role of data for the business side of sports. It is essential reading for sports clubs, governing bodies and those working in sports marketing, media and communications, sponsorship, merchandise, ticketing, events, and participation development. The book will also be of interest to students of sports management. |
| cdp in marketing cloud: T Bytes Digital Customer Experience IT-Shades, 2020-09-30 This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience Technology. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| cdp in marketing cloud: T-Byte Digital Customer Experience July 2021 IT Shades, 2021-08-06 This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely |
| cdp in marketing cloud: Business Strategy and Competitive Advantage Jovo Ateljević, Dženan Kulović, Filip Đoković, Mirza Bavčić, 2023-03-24 Michael Porter is recognized as one of the top authorities on corporate strategy and business competition. The historical review of strategic management clearly shows that Porter’s research has bridged up two general paradigms (before and after the 1980s) thus helping both researchers and practitioners to better understand unanticipated global changes. His two generic strategies: costs and diversification, the two interdependent strategic options, are key in the context of the competitiveness of orthodox microeconomic theory. This is where Porter went further, constructing a popular value chain concept that provides the ability to disaggregate the key activities of business process in creating products and services in terms of cost analysis and value creation. This book is a collection of seven interconnected chapters that provides a coherent understanding of Michael Porter’s contribution to the field of strategic management. It addresses key changes and challenges in the global business environment. The value chain concept has become highly applicable in both theory and practice. In the book, the authors offer an original interpretation of the Porters’ research on strategic management in order to unravel or simplify his key theoretical concepts. It will be of interest to researchers, academics, practitioners, and students in the fields of strategic management and international business. |
| cdp in marketing cloud: Data Engineering Best Practices Richard J. Schiller, David Larochelle, 2024-10-11 Explore modern data engineering techniques and best practices to build scalable, efficient, and future-proof data processing systems across cloud platforms Key Features Architect and engineer optimized data solutions in the cloud with best practices for performance and cost-effectiveness Explore design patterns and use cases to balance roles, technology choices, and processes for a future-proof design Learn from experts to avoid common pitfalls in data engineering projects Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionRevolutionize your approach to data processing in the fast-paced business landscape with this essential guide to data engineering. Discover the power of scalable, efficient, and secure data solutions through expert guidance on data engineering principles and techniques. Written by two industry experts with over 60 years of combined experience, it offers deep insights into best practices, architecture, agile processes, and cloud-based pipelines. You’ll start by defining the challenges data engineers face and understand how this agile and future-proof comprehensive data solution architecture addresses them. As you explore the extensive toolkit, mastering the capabilities of various instruments, you’ll gain the knowledge needed for independent research. Covering everything you need, right from data engineering fundamentals, the guide uses real-world examples to illustrate potential solutions. It elevates your skills to architect scalable data systems, implement agile development processes, and design cloud-based data pipelines. The book further equips you with the knowledge to harness serverless computing and microservices to build resilient data applications. By the end, you'll be armed with the expertise to design and deliver high-performance data engineering solutions that are not only robust, efficient, and secure but also future-ready.What you will learn Architect scalable data solutions within a well-architected framework Implement agile software development processes tailored to your organization's needs Design cloud-based data pipelines for analytics, machine learning, and AI-ready data products Optimize data engineering capabilities to ensure performance and long-term business value Apply best practices for data security, privacy, and compliance Harness serverless computing and microservices to build resilient, scalable, and trustworthy data pipelines Who this book is for If you are a data engineer, ETL developer, or big data engineer who wants to master the principles and techniques of data engineering, this book is for you. A basic understanding of data engineering concepts, ETL processes, and big data technologies is expected. This book is also for professionals who want to explore advanced data engineering practices, including scalable data solutions, agile software development, and cloud-based data processing pipelines. |
| cdp in marketing cloud: Proceedings of the 2023 9th International Conference on Humanities and Social Science Research (ICHSSR 2023) Rosila Bee Binti Mohd Hussain, Jimmyn Parc, Jia Li, 2023-10-09 This is an open access book. 2023 9th International Conference on Humanities and Social Science Research (ICHSSR 2023) will be held on April 21-23, 2022 in Beijing, China. Except that, ICHSSR 2023 is to bring together innovative academics and industrial experts in the field of Humanities and Social Science Research to a common forum. We will discuss and study about EDUCATION , SOCIAL SCIENCES AND HUMANITIES, INTERDISCIPLINARY STUDIES and other fields. ICHSSR 2022 also aims to provide a platform for experts, scholars, engineers, technicians and technical R & D personnel to share scientific research achievements and cutting-edge technologies, understand academic development trends, expand research ideas, strengthen academic research and discussion, and promote the industrialization cooperation of academic achievements. The conference sincerely invites experts, scholars, business people and other relevant personnel from universities, scientific research institutions at home and abroad to attend and exchange! The conference will be held every year to make it an ideal platform for people to share views and experiences in financial innovation and economic development and related areas. |
| cdp in marketing cloud: カスタマーデータプラットフォーム デジタルビジネスを加速する顧客データ管理 マーティン・カイン, クリス・オハラ, 2022-02-07 DX時代の顧客データ基盤「CDP」の考え方と導入方法を紹介 カスタマーデータプラットフォーム（CDP）はデジタル時代の重要なビジネスインフラ。 その導入の方法と顧客体験の向上のためのデータの管理・活用の考え方を解説。 著者の2名は、米国セールスフォース・ドットコムの有識者。 米国のデジタルビジネスの最先端の経験と知見に基づき B2Bの顧客、オンライン顧客、リアル店舗からEC、アプリ、ソーシャルなど 複雑なチャネルを通じて得られる顧客データを適切にマネジメントする方法を紹介。 DXへの取り組みを考えるビジネスリーダー、 デジタル・マーケティングを推進するマーケター 顧客データ管理のシステムに携わるIT関係者にお薦め。 【内容】（一部） ・顧客データに関する課題 ・CDPとは何か ・顧客の同意を得た上でのファーストパーティデータの管理と活用 ・顧客主導型のマーケティングシステムの構築 ・機械学習とAIとCDPの関係 ・カスタマージャーニーのオーケストレーション |
| cdp in marketing cloud: Leitfaden Personalisierung Gabriele Braun, Torsten Schwarz, 2022-12-12 Die individuellen Bedürfnisse der Kunden automatisiert zu erfüllen, ist heute keine Vision mehr. Personalisierung wird sogar von vielen Kunden erwartet und führt nachweislich zu mehr Klicks und höherem Umsatz. Doch wo sind die größten Hebel? Wie können Daten, Decisioning und KI perfekt zusammen spielen? Wie können Kundenerwartungen durch Predictive CRM und First Party Data erfüllt werden? Wie wird relevanter Content auf den Empfänger zugeschnitten und das in Echtzeit? 34 Top-Expertinnen und -Experten verraten in diesem Praxishandbuch ihre Erfolgsrezepte und wie das Thema Personalisierung im Unternehmen umgesetzt werden kann. Anhand konkreter Praxisbeispiele holen Sie sich Anregungen für Ihre eigene Strategie. |
| cdp in marketing cloud: Email Marketing Rules Chad S. White, 2017-05-29 Email marketing's power is matched only by how incredibly misunderstood it is. Email Marketing Rules demystifies this vital channel, taking you step by step through 150 best practices, providing extensive tactical checklists, and giving you strategic frameworks for long-term success. Updated and greatly expanded, the 3rd Edition of Email Marketing Rules will help you... Set the right program goals by understanding deep metrics and properly interpreting campaign, channel, and subscriber metrics Build high-performance lists by identifying valuable subscriber acquisition sources, using appropriate permission practices, and managing inactives wisely Ensure your emails are delivered by understanding the factors that cause inbox providers to block senders Craft relevant messaging with effective subject lines, savvy designs, and smart targeting Automate your messaging so you address moments that matter and create highly engaging subscriber journeys Develop solid workflows that avoid errors and speed up production |
| cdp in marketing cloud: Customer Data Platforms Martin Kihn, Christopher B. O'Hara, 2020-12-15 Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, Customer Data Platforms have come to the fore, offering companies a way to capture, unify, activate, and analyze customer data. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP so you can learn how to steer your firm toward the future of personalization. Over the years, many of us have built byzantine “stacks” of various marketing and advertising technology in an attempt to deliver the fabled “right person, right message, right time” experience. This can lead to siloed systems, disconnected processes, and legacy technical debt. CDPs offer a way to simplify the stack and deliver a balanced and engaging customer experience. Customer Data Platforms breaks down the fundamentals, including how to: Understand the problems of managing customer data Understand what CDPs are and what they do (and don't do) Organize and harmonize customer data for use in marketing Build a safe, compliant first-party data asset that your brand can use as fuel Create a data-driven culture that puts customers at the center of everything you do Understand how to use AI and machine learning to drive the future of personalization Orchestrate modern customer journeys that react to customers in real-time Power analytics with customer data to get closer to true attribution In this book, you’ll discover how to build 1:1 engagement that scales at the speed of today’s customers. |
| cdp in marketing cloud: Predictive Marketing Omer Artun, Dominique Levin, 2015-08-06 Make personalized marketing a reality with this practical guide to predictive analytics Predictive Marketing is a predictive analytics primer for organizations large and small, offering practical tips and actionable strategies for implementing more personalized marketing immediately. The marketing paradigm is changing, and this book provides a blueprint for navigating the transition from creative- to data-driven marketing, from one-size-fits-all to one-on-one, and from marketing campaigns to real-time customer experiences. You'll learn how to use machine-learning technologies to improve customer acquisition and customer growth, and how to identify and re-engage at-risk or lapsed customers by implementing an easy, automated approach to predictive analytics. Much more than just theory and testament to the power of personalized marketing, this book focuses on action, helping you understand and actually begin using this revolutionary approach to the customer experience. Predictive analytics can finally make personalized marketing a reality. For the first time, predictive marketing is accessible to all marketers, not just those at large corporations — in fact, many smaller organizations are leapfrogging their larger counterparts with innovative programs. This book shows you how to bring predictive analytics to your organization, with actionable guidance that get you started today. Implement predictive marketing at any size organization Deliver a more personalized marketing experience Automate predictive analytics with machine learning technology Base marketing decisions on concrete data rather than unproven ideas Marketers have long been talking about delivering personalized experiences across channels. All marketers want to deliver happiness, but most still employ a one-size-fits-all approach. Predictive Marketing provides the information and insight you need to lift your organization out of the campaign rut and into the rarefied atmosphere of a truly personalized customer experience. |
| cdp in marketing cloud: Bad Dog Martin Kihn, 2011-04-05 (A true story.) Meet Hola. She’s a nightmare, but it’s not her fault if she tackles strangers and chews on furniture, or if she runs after buses and fried chicken containers and drug dealers. No one ever told her not to. Worse yet, she scares her family. Hola may be the most beautiful Bernese mountain dog in the world, but she’s never been trained. At least not by anyone who knew what he was doing. Hola’s supposed master, Marty, is a high-functioning alcoholic. A TV writer turned management consultant, Marty’s in debt and out of shape; he’s about to lose his job, and one day he emerges from a haze of peach-flavored vodka to find he’s on the verge of losing his wife, Gloria, too, if he can’t get his life—and his dog—under control. Desperately trying to save his marriage, Marty throws himself headlong into the world of competitive dog training. Unfortunately, he knows even less than Hola, the only dog ever to be expelled from her puppy preschool twice. Somehow, together, they need to get through the American Kennel Club’s rigorous Canine Good Citizen test. Of course, Hola first needs to learn how to sit. It won’t be easy. It certainly won’t be pretty. But maybe, just maybe, there will be cheesecake. |
| cdp in marketing cloud: 《廣告雜誌Adm》 06月號/2022 第363期 滾石文化股份有限公司, 2022-06-15 362編輯人語 大標＝疫情再襲，如何做準備？ Omicron在台灣延燒，多日確診數破百、破千，在大規模確診的新疫情時代，雖普遍知道此病毒多為輕症，但也還是有重症的可能性，呼籲大家絕不可大意。未來人人染疫會是個可能的發展趨勢，雖不必緊張，但該有的心理準備、防疫準備要有，萬不可已染疫、病情已開始往中重度發展還毫無警覺。 本期特別報導其一為廣告界年度盛事「Yahoo Asia Big Idea Chair Awards亞洲數位創意大獎」，其致力於鼓勵及表揚數位行銷領域的創意、創新及想像力，嘉許優秀行銷人與廣告人結合無限創意與獨創性和尖端科技的卓越數位行銷廣告企劃，年年吸引來自香港、台灣、新加坡和東南亞的行銷精英角逐獎項，將完整展現多元創意與創新科技的應用！ 另一特別報導為「臺灣媒體發展X廣告市場論壇《媒體大決戰》」。近年來，電視、紙媒接觸率持續衰退，廣告投放正逐漸挪移，你還在投放傳統廣告嗎？本場活動重點著重於「領導廣告新佈局」，透過瞭解廣告投放思維，爭取四合廣告（數位廣告、家外廣告、分眾廣告、禾力魔鏡）業務平台搶攻其他媒體廣告機會⋯⋯等，講者來自數據供公司、4A代理商／大型廣告主代表等資深菁英，給予大家全新的廣告思維！究竟在廣告的質變下，品牌該如何開創新局？透過活動現場諸位菁英講者的分享，共同航向媒體行銷新紀元，共創廣告榮景！ |
| cdp in marketing cloud: Cientista do marketing digital: Edição revista e ampliada Dener Lippert, 2024-08-10 Chega de ficar perdido! Vire um cientista do marketing digital e entregue o maior resultado de todos: vendas! Nesta nova edição, você descobrirá os novos horizontes do marketing digital para o seu negócio. Com um novo método, este livro vai expandir a suas habilidades em criar conexão com seus clientes, alcançando, por consequência, resultados de geração de receita exponenciais. Para isso, porém, é preciso voltar para a base do objetivo do marketing: vender o produto, vender para mais pessoas, vender mais vezes e vender pelo maior valor. Aqui você aprenderá: Como utilizar os quatro pilares do método V4 – aquisição, engajamento, monetização e retenção – a favor do seu negócio; Quais são os erros mais comuns ao planejar uma campanha de marketing digital e como o profissional de marketing pode ir além do operacional e desempenhar o papel estratégico no negócio em que atua; Como validar suas campanhas ao dominar avançados indicadores financeiros indo do LTV/CAC até o Cash on cash return; Como usar a metodologia científica para nunca mais ser refém de achismos e construir estratégias replicáveis para o sucesso do seu negócio! MAIS DO QUE ESPECIALISTA, TORNE-SE UM CIENTISTA DO MARKETING DIGITAL! Fiquei muito impressionado quando conheci o Dener, pela sua história empreendedora, criação de uma assessoria de marketing e o impacto que seu resultado gerou para os negócios que são atendidos pela V4. Este conhecimento agora está acessível para quem quiser. Bruno Nardon | Co-Founder Rappi Brasil, Founder Kanui Ex VP Dafiti Group |
| cdp in marketing cloud: Infrastructure Financing in India Kumar V Pratap, 2023-09-30 Governments the world over want to spend more on infrastructure (the benchmark for developing countries is 7-8% of GDP per annum) to lay the foundation for sustained and inclusive growth. India is no exception. It realizes that more needs to be spent on infrastructure for the country to regain its position as the fastest growing large economy in the world. While India spent about 7.2% of its GDP on infrastructure during the Eleventh Plan period (2008-12), this number has recently come down to approximately 5%. The backdrop of the book is the ambitious National Infrastructure Plan (NIP); the Task Force report on the NIP was finalized in April 2020. Since infrastructure investment is crucial to faster and inclusive growth, it is timely that the NIP is actioned now, given that the Indian economy contracted to 7.3% in the financial year 2020-21. This book discusses various aspects of infrastructure financing in detail, with a major section devoted to green financing of infrastructure. |
| cdp in marketing cloud: Wie KI das Marketing neu definiert Almaz Andezion, 2024-09-28 Marketing, einst eine Spielwiese für kreative Köpfe, wird heute durch datengetriebene Ansätze und automatisierte Lösungen neu definiert. Der Kundenservice, der traditionell auf emotionaler und menschlicher Interaktion beruhte, wird durch KI-Chatbots und automatisierte Supportsysteme ersetzt, die rund um die Uhr verfügbar sind und eine sofortige Reaktion ermöglichen. Doch wie funktioniert das genau, welche Algorithmen stecken hinter Bots, Chat, Personalisierung und Co.? Wie sieht ein zeitgemäßer Kundenservice oder personalisiertes Marketing aus, welche Rolle spielt der Mensch in all diesen Systemen in Zukunft? Wenn diese Fragen Sie aktuell beschäftigen, bietet dieses Buch einen umfassenden Überblick über die neuesten Entwicklungen und Anwendungen und zahlreiche Best-Practice-Beispiele. Dieses Buch richtet sich an Fach- und Führungskräfte aus den Bereichen Marketing, Kundenservice und Vertrieb, die KI zur Produktivitätssteigerung einsetzen wollen. An Führungskräfte, die den Spagat zwischen Wirtschaftlichkeit und Ängsten der Mitarbeiter meistern müssen, und an alle, die verstehen wollen, wie KI Marketing, Vertrieb und Kundenservice verändert hat und weiter verändern wird. |
| cdp in marketing cloud: Salesforce Marketing Cloud For Dummies Chester Bullock, Mark Pollard, 2017-10-30 Salesforce Marketing Cloud: Take your digital marketing on a journey! Everything seems to be moving to the cloud these days—and digital marketing is no exception! Salesforce Marketing Cloud For Dummies guides you through the use of Salesforce's exciting suite of cloud-based digital marketing solutions, which have the power to help you plan, personalize, and optimize your customers' journey. Written by a leader of the Salesforce training and development team, Salesforce Marketing Cloud users will find essential information on using the suite of tools and tips and tricks that only an insider would be able to share. With easy-to-follow instructions, this guide helps you discover how to incorporate your data sets into the tools to create models, campaigns, and customer maps that enable you to create a positive experience for your customers. As Salesforce.com's multi-channel digital marketing platform, the Salesforce Marketing Cloud focuses on helping you manage one-on-one customer journeys. Leveraging a variety of features, this suite of tools offers email marketing, mobile marketing, social media marketing, content and messaging, predictive intelligence, and more. Your ability to navigate these features and functions will determine your digital marketing campaign's success, so it's critical that you make the most of this tool! Navigate and manage the Salesforce Marketing Cloud Define and understand your customers' journeys—and how you fit into them Engage your customers across devices, ensuring consistent communication Use predictive data to optimize engagement Salesforce Marketing Cloud For Dummies helps you make the most of your investment in the digital marketing world! |
| cdp in marketing cloud: Innovatives Customer Relationship Marketing Manuel Hinz, Dr. Markus Wübben, 2018-09-03 Das CRM-Handbuch für Einsteiger und Profis im Bereich Kundenmanagement und Marketing. Entdecken Sie neue, innovative Wege, Ihre Bestandskunden anzusprechen und langfristig zu halten. Dieser Band ist eine Sammlung an Themen, Thesen und Inhalten, mit denen wir uns bei CrossEngage in den letzten Jahren befasst haben und die wir als entscheidend für die erfolgreiche Implementierung eines zeitgemäßen Kundenbeziehungsmanagements und einer Optimierung der Customer Journey ansehen. Denn eine nachhaltige Kundenbetreuung und Personalisierung der Kommunikation hat langfristig nicht nur positive Auswirkungen auf das Customer Engagement, die Kundenzufriedenheit und Customer Loyalty, sondern auch den Umsatz von Unternehmen im B2C- und B2B-Bereich.Wir freuen uns sehr, dass der Trend zu fortgeschrittenem Customer-Relationship-Management (CRM) und Marketing mehr und mehr die aus unserer Sicht nötige Aufmerksamkeit findet. Darüber hinaus werden auch einige generelle Themen beziehungsweise Grundlagen behandelt und angerissen, ohne den Anspruch auf eine vollständige Abdeckung der Themenbereiche, die in entsprechender Vertiefungs- und Grundlagenliteratur bereits gegeben ist. Uns geht es vielmehr darum, bekannte wie neue Konzepte sowie aktuelle Entwicklungen und Trends in einen Zusammenhang zu bringen und ein Bild der aktuellen Landschaft des CRMs und zu Teilen auch des Online-Marketings zu skizzieren. Zu vielen Themen haben wir mit Experten aus verschiedenen Branchen gesprochen – über Ideen, Konzepte, technische Möglichkeiten sowie operative und organisatorische Aspekte und Erfahrungen. Nach einer allgemeineren Einführung, die aktuelle Entwicklungen beleuchtet und einen größeren Kontext für die darauffolgenden Kapitel bereitstellt, gehen wir auf die drei Stützpfeiler der Kundenbindung ein: Strategie: Wie lassen sich Kampagnen-Ziele und konkrete Marketing-Kampagnen von den Zielen des Unternehmens ableiten und strategisch sinnvoll umsetzen? Wie wird der gesamte Kundenlebenszyklus, von der Kundenakquise bis hin zur Kundenrückgewinnung, idealerweise gestaltet und auf die Zielgruppen ausgerichtet? Technologie: Welche Vor- und Nachteile haben verschiedene Software-Plattformen für die Umsetzung erfolgsorientierter Cross-Channel-Kampagnen? Wie unterscheiden sich die Anbieter in Bezug auf die Konsolidierung von komplexen Kundendaten, Verarbeitung großer Datenmengen, Marketing-Automatisierung, Echtzeit-Fähigkeit und die Aussteuerung von Kampagnen? Organisation: Wie verändern sich organisatorische Strukturen, um dem Wandel von kanal- zu kundenorientierten Maximen Rechnung zu tragen? Wie setzen moderne Unternehmen ihre personellen Ressourcen für ein kanalübergreifendes Kampagnen-Management ein? Die CRM- oder Marketingstrategie gibt die grundsätzliche Stoßrichtung vor und dient damit als Grundlage für die Unternehmensstruktur sowie entsprechende Marketing-Ziele und ‑Maßnahmen, die Markt-Segmentierung, Prozesse, Ressourcen und Kompetenzen. Technologie, insbesondere CRM-Systeme und ‑Software, steht in diesem Werk an zentraler Stelle, um der gestiegenen Relevanz digitaler Entwicklungen und daraus erwachsener Potentiale Rechnung zu tragen. Eine ambitionierte Ausgestaltung von Unternehmensstrategie und ‑organisation vermag ohne die Integration relevanter technischer Ressourcen kaum auf den Gesamterfolg moderner Unternehmensführung auszahlen. |
| cdp in marketing cloud: Intelligent Sustainable Systems Jennifer S. Raj, Yong Shi, Danilo Pelusi, Valentina Emilia Balas, 2022-08-22 This book features research papers presented at the 5th International Conference on Intelligent Sustainable Systems (ICISS 2022), held at SCAD College of Engineering and Technology, Tirunelveli, Tamil Nadu, India, during February 17–18, 2022. The book discusses latest research works that discusses the tools, methodologies, practices, and applications of sustainable systems and computational intelligence methodologies. The book is beneficial for readers from both academia and industry. |
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