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| crisis management and de escalation: The SAFER-R Model George Everly, Jr., 2017-04 Psychological Crisis Intervention: The SAFER-R Model is designed to provide the reader with a simple set of guidelines for the provision of psychological first aid (PFA). The model of psychological first aid (PFA) for individuals presented in this volume is the SAFER-R model developed by the authors. Arguably it is the most widely used tactical model of crisis intervention in the world with roughly 1 million individuals trained in its operational and derivative guidelines. This model of PFA is not a therapy model nor a substitute for therapy. Rather it is designed to help crisis interventionists stabile and mitigate acute crisis reactions in individuals, as opposed to groups. Guidelines for triage and referrals are also provided. Before plunging into the step-by-step guidelines, a brief history and terminological framework is provided. Lastly, recommendations for addressing specific psychological challenges (suicidal ideation, resistance to seeking professional psychological support, and depression) are provided. |
| crisis management and de escalation: De-Escalating Violence in Healthcare S. E. McKnight, 2019-08 This book is a comprehensive guidebook of therapeutic de-escalation techniques for nurses and other healthcare professionals to improve safety in healthcare facilities. Readers will explore the concepts of aggression (including risk factors), de-escalation, and therapeutic communication. They will also learn how to perform mental status assessments, manage and even prevent aggressive behavior, and practice conflict resolution, and--when faced with individuals with depressive disorders, suicidal ideation, and/or self-injurious behavior (SIB)--engage in crisis intervention. Specific therapeutic interventions for difficult behavioral issues associated with schizophrenia, dementia, bipolar disorder, cognitive impairment, anxiety and panic disorders are also covered, as are stress-management techniques to help patients cope, tips for creating a caring and healing environment to stop violence before it starts, and a framework for building a healthcare violence prevention program. Nursing students and healthcare professionals of all educational levels will find this book to be immensely valuable. De-escalation is one of the most valuable skills a healthcare worker can possess. Indeed, all healthcare workers need this vital skill to help ensure their safety in the healthcare environment. It's not uncommon for healthcare professionals to encounter an agitated or aggressive person. How that healthcare worker responds will dictate whether the situation is defused or escalated--perhaps even resulting in physical violence. The goal of this book is to ensure the result is the former--to prevent healthcare violence, and to foster a safe healthcare workplace that benefits all and promotes peace and safety for everyone-- |
| crisis management and de escalation: Safe Within These Walls Andra Medea, 2013-11-27 In the wake of school tragedies and the growing concern about creating safe environments for children, teachers, parents, and school personnel, this resource provides practical techniques and guidelines for de-escalating aggression with insight and finesse rather than with force. Andra Medea, an instructor in conflict management and nationally recognized expert, developed the Virtual Tranquilizer, a set of non-contact de-escalation techniques used by psychiatric staff, school administrators, and even court personnel. In this readily accessible book, she explains how to manage aggression from tantrums to mental health issues and school shootings, using anecdotes, research-informed techniques, and, at times, humor. Readers will find the concrete tools they need to create a positive climate in which they recognize signs of building aggression and use practical techniques to head it off: demonstrating that the best way to handle violence is to keep it from happening in the first place. |
| crisis management and de escalation: Crisis Intervention 101 Linda Flanders, 2015-09-05 Crisis Intervention 101 gives a simple overview of mental health and the calls first responders most often are called to; reasons why a crisis can happen, and offers basic understanding about how to verbally de-escalate a crisis. These skills are taught in a common sense approach, and are appropriate for law enforcement, emergency responders, school personnel and advocates. They can also be learned by anyone -- Amazon.com. |
| crisis management and de escalation: The 15 Fundamental Laws of De-escalation Brendan King, 2020-05-18 Author, Subject Matter Expert, and CEO, Brendan King shares his most profound lessons from working with the most violent and aggressive persons in mental health, criminal justice, law enforcement, and military combat overseas. The reader learns just how important establishing a grasp on the fundamental laws of de-escalation are prior to gaining real competency with often taught de-escalation techniques. Now with his second book, and over 15 years teaching all over the globe, leading one of the most highly regarded Crisis Prevention and Intervention training companies in the industry, anyone seeking to enhance their ability to resolve conflict and crisis situations must read this book. A great companion to this book, and fantastic opportunity to get certified in Crisis Prevention and Intervention Training can be found at: www.CrisisConsultantGroup.com |
| crisis management and de escalation: Thriving Loss Tabitha Jayne CPC ACC, 2011-12-23 Is grief overshadowing your ability to live your life? The death of a loved one can be one of the most challenging things well ever have to deal with. Our whole world is ripped apart, and we are left floundering as waves of overwhelming emotions wash over us. Through a combination of personal stories and empathetic advice, certified professional coach Tabitha Jayne, CPC, ACC reveals how you can not merely survive after the death of a loved one but transform your grief, live fully and thrive. Learn to use the Tree of Transformation, the five-step process that enables you to let go of the pain of loss forever. As you do, youll discover how to: create and maintain the necessary supportive roots to allow you to transform grief; express and release your emotions; understand who you are now after loss, as well as who you want to be; reconnect to your loved one and yourself; see the gifts and growth that can come from loss; identify the beliefs that stop you from letting go of pain; create the necessary steps to maintain your grief transformation; use the power of nature to deepen your experience. |
| crisis management and de escalation: Executing Crisis Jo Robertson, 2019-11-07 Business leaders would be better served by understanding key crisis concepts and applying them to their own situation rather than relying on crisis advisors to swoop in to take care of a problem once it has become a crisis. Loaded with Case Studies! How leaders deal with crisis can clarify character and strengthen reputation. On the other hand, the wrong words and actions from the C-Suite can worsen the crisis spiral. Crisis management does not begin on the day the fire erupts, the hurricane barrels through, or the accident happens. Dr. Jo Robertson, a leading expert in heading off and containing crisis, lays out the key concepts that business leaders need to apply to their own organizations so they don’t have to rely on outside crisis advisors to swoop in and save the day. |
| crisis management and de escalation: Empathy, Normalization and De-escalation Massimo Biondi, Massimo Pasquini, Lorenzo Tarsitani, 2021-01-28 This book describes theory and techniques of empathic communication, normalization and de-escalation procedures for the management of aggressive or violent patients in clinical critical settings'. Consisting of 9 chapters, it discusses in detail the self-regulation of empathy in potential dangerous interactions, as well as common mistakes and nonprofessional reactions. It also explores the basic concept of neurobiology of violence and aggression behaviour, such as brain circuitry and neuromodulators, and other rapid tranquillization guidelines. The final chapter focuses on the crucial topics of post-aggression debriefing.Based on the clinical experience of the editors and authors, who work in emergency psychiatry settings, the book offers practical key expressions to promote a normalization talk, to calm agitated individuals, and to prevent crises both for psychiatric patients and people without mental disorders. It is a useful tool to help readers gain confidence as mediators in critical circumstances and will be of interest for a wide range of practitioners in healthcare settings, from psychiatrists and psychologists, to nurses and other healthcare workers. |
| crisis management and de escalation: Crisis Ready Melissa Agnes, 2018 Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you. |
| crisis management and de escalation: Helping Kids in Crisis Fadi Haddad, Ruth Gerson, 2015-04-01 Helping Kids in Crisis: Managing Psychiatric Emergencies in Children and Adolescents provides expert guidance to practitioners responding to high-stakes situations, such as children considering or attempting suicide, cutting or injuring themselves purposely, and becoming aggressive or violently destructive. Children experiencing behavioral crises frequently reach critical states in venues that were not designed to respond to or support them -- in school, for example, or at home among their highly stressed and confused families. Professionals who provide services to these children must be able to quickly determine threats to safety and initiate interventions to deescalate behaviors, often with limited resources. The editors and authors have extensive experience at one of the busiest and best regional referral centers for children with psychiatric emergencies, and have deftly translated their expertise into this symptom-based guide to help non-psychiatric clinicians more effectively and compassionately care for this challenging population. The book is designed for ease of use and its structure and features are helpful and supportive: The book is written for practitioners in hospital or community-based settings, including physicians in training, pediatricians who work in office-based or emergency settings, psychologists, social workers, school psychologists, guidance counselors, and school nurses -- professionals for whom child psychiatric resources are few. Clear risk and diagnostic assessment tools allow clinicians working in settings without access to child mental health professionals to think like trained emergency room child psychiatrists--from evaluation to treatment. The content is symptom-focused, enabling readers to swiftly identify the appropriate chapter, with decision trees and easy-to-read tables to use for quick de-escalation and risk assessment. A guide to navigating the educational system, child welfare system, and other systems of care helps clinicians to identify and overcome systems-level barriers to obtain necessary treatment for their patients. Finally, the book provides an extensive review of successful models of emergency psychiatric care from across the country to assist clinicians and hospital administrators in program design. An abundance of case examples of common emergency symptoms or behaviors provides professionals with critical, concrete tools for diagnostic evaluation, risk assessment, decision making, de-escalation, and safety planning. Helping Kids in Crisis: Managing Psychiatric Emergencies in Children and Adolescents is a vital resource for clinicians facing high-risk challenges on the front lines to help them intervene effectively, relieve suffering, and keep their young patients safe. |
| crisis management and de escalation: Hospital and Healthcare Security Tony W York, Russell Colling, 2009-10-12 Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. - Practical support for healthcare security professionals, including operationally proven policies, and procedures - Specific assistance in preparing plans and materials tailored to healthcare security programs - Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments - General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: - Quick-start section for hospital administrators who need an overview of security issues and best practices |
| crisis management and de escalation: Nuclear Crisis Management Richard Ned Lebow, 2023-08-15 Richard Ned Lebow spells out the implications of historical experience for American perceptions of the place of crisis management in superpower strategic relations. identifying and discussing three reasons for the outbreak of World War I—preemption, loss of control, and miscalculated escalation—he argues that all three are equally serious threats to peace and survival. He documents how psychological stress in past crises has induced erratic, dysfunctional behavior from national leaders, even paralysis. A nuclear crisis, he argues, would generate even more acute stress because of the unprecedented destructiveness of nuclear weapons and the extreme time pressure that leaders are likely to face. |
| crisis management and de escalation: De-Escalate Douglas E. Noll, 2017-09-12 Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less—and how to apply this skill in all areas of life. We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world. |
| crisis management and de escalation: Brokering Peace in Nuclear Environments Moeed Yusuf, 2018-05-08 One of the gravest issues facing the global community today is the threat of nuclear war. As a growing number of nations gain nuclear capabilities, the odds of nuclear conflict increase. Yet nuclear deterrence strategies remain rooted in Cold War models that do not take into account regional conflict. Brokering Peace in Nuclear Environments offers an innovative theory of brokered bargaining to better understand and solve regional crises. As the world has moved away from the binational relationships that defined Cold War conflict while nuclear weapons have continued to proliferate, new types of nuclear threats have arisen. Moeed Yusuf proposes a unique approach to deterrence that takes these changing factors into account. Drawing on the history of conflict between India and Pakistan, Yusuf describes the potential for third-party intervention to avert nuclear war. This book lays out the ways regional powers behave and maneuver in response to the pressures of strong global powers. Moving beyond debates surrounding the widely accepted rational deterrence model, Yusuf offers an original perspective rooted in thoughtful analysis of recent regional nuclear conflicts. With depth and insight, Brokering Peace in Nuclear Environments urges the international community to rethink its approach to nuclear deterrence. |
| crisis management and de escalation: The Diagnosis and Management of Agitation Scott L. Zeller, Kimberly D. Nordstrom, Michael P. Wilson, 2017-02-15 A practical guide to the origins and treatment options for agitation, a common symptom of psychiatric and neurologic disorders. |
| crisis management and de escalation: Minnesota's Criminal Justice System Jeffrey B. Bumgarner, Susan M. Hilal, James Andrew Densley, 2016 Minnesota's Criminal Justice System covers a wide range of criminal justice topics, including, but not limited to, crime levels, law enforcement, corrections, the judiciary, juvenile justice, punishment, and other key subject matter--all within the geographic, cultural, historical, and political contexts of Minnesota. |
| crisis management and de escalation: The Manager’s Guide to Quick Crisis Response: Bruce T. Blythe, 2016-08-01 Avoid being “blindsided” by an unexpected emergency or crisis in the workplace – violence, natural disaster, or worse! Bruce Blythe’s The Manager’s Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively – on behalf of yourself and your co-workers – in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires. “Hope for the best and prepare for the worst” sums up Blythe’s philosophy. This short book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours. With Blythe’s advice, you can act fast to: *Find out the accurate facts you need to strategize and implement a response. *Compile a checklist of immediate action items.</li> <li>Create a crisis command center (CCC). *Select the best people for your action team and determine action steps. . *Understand how to make good decisions in a crisis or emergency. . *Handle the human side of a traumatic incident. .</li> <li>Set priorities in multiple timeframes. *Establish a “new normal” as everyone phases back into productive work after the incident. To help you take the actions that will make a difference, the book includes: *Practical forms, checklists, cases studies, and real-life examples. *“Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide. |
| crisis management and de escalation: Grace Under Fire Edgework: Crisis Intervention Resources PLLC, Ellis Amdur, 2011-01-01 |
| crisis management and de escalation: Parenting the Challenging Child Signe Whitson, 2019-04-17 After more than three decades of helping professionals work with some of the most challenging children, the LSCI Institute now adapts its brain-based, trauma-informed, kid-centered approach to the unique needs of parents and caregivers. Parenting the Challenging Child: The 4-Step Way to Turn Problem Situations Into Learning Opportunities provides readers with:Specific skills for building more positive relationships with kidsProven strategies for de-escalating stressful situationsA reliable 4-step framework for turning common problem situations into lasting learning opportunitiesAfter reading this solution-focused book, you will be equipped with new skills to identify and change six problematic patterns of behavior in young people. Even more importantly, you will learn about yourself and how simple changes in the way you interact with your loved ones during a problem situation can significantly improve your relationship and their future behaviors. |
| crisis management and de escalation: Emergency Psychiatry Rachel L. Glick, Jon S. Berlin, Avrim Fishkind, 2008 Written and edited by leading emergency psychiatrists, this is the first comprehensive text devoted to emergency psychiatry. The book blends the authors' clinical experience with evidence-based information, expert opinions, and American Psychiatric Association guidelines for emergency psychiatry. Case studies are used throughout to reinforce key clinical points. This text brings together relevant principles from many psychiatric subspecialties—community, consultation/liaison, psychotherapy, substance abuse, psychopharmacology, disaster, child, geriatric, administrative, forensic—as well as from emergency medicine, psychology, law, medical ethics, and public health policy. The emerging field of disaster psychiatry is also addressed. A companion Website offers instant access to the fully searchable text. (www.glickemergencypsychiatry.com) |
| crisis management and de escalation: The De-escalation of Nuclear Crises Joseph E. Nation, 1991-06-18 The de-escalation of a nuclear crisis is one of the major issues facing humankind. This book examines how nations in crises might successfully move back from the brink of nuclear war and how confidence-building measures might help and hinder the de-escalatory process. |
| crisis management and de escalation: Communicating in a Crisis Robert DeMartino, 2009-02 A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill. |
| crisis management and de escalation: The Knowledge Gap Natalie Wexler, 2020-08-04 The untold story of the root cause of America's education crisis--and the seemingly endless cycle of multigenerational poverty. It was only after years within the education reform movement that Natalie Wexler stumbled across a hidden explanation for our country's frustrating lack of progress when it comes to providing every child with a quality education. The problem wasn't one of the usual scapegoats: lazy teachers, shoddy facilities, lack of accountability. It was something no one was talking about: the elementary school curriculum's intense focus on decontextualized reading comprehension skills at the expense of actual knowledge. In the tradition of Dale Russakoff's The Prize and Dana Goldstein's The Teacher Wars, Wexler brings together history, research, and compelling characters to pull back the curtain on this fundamental flaw in our education system--one that fellow reformers, journalists, and policymakers have long overlooked, and of which the general public, including many parents, remains unaware. But The Knowledge Gap isn't just a story of what schools have gotten so wrong--it also follows innovative educators who are in the process of shedding their deeply ingrained habits, and describes the rewards that have come along: students who are not only excited to learn but are also acquiring the knowledge and vocabulary that will enable them to succeed. If we truly want to fix our education system and unlock the potential of our neediest children, we have no choice but to pay attention. |
| crisis management and de escalation: Talk to Me Emma van der Klift, 2019-08-08 Student disruption at school can take up an enormous amount of time, energy, and even financial resources. Confrontations can result not only in personal stress for both students and teachers, but in conflicts that involve families and the larger community. However, it's not always easy to know what to do or how to respond. In this original and highly engaging book, Emma Van der Klift suggests that cross-pollination - applying the lenses of one field to the issues faced by another - can generate unexpected insights and open new ways to think and act. Based on a year's worth of fascinating interviews with hostage negotiators from all over North America, this book shows how crisis negotiators de-escalate distraught individuals through communication. Instead of relying on either punishment, reward or directives - something commonly done in education - hostage negotiators rely on listening and support and are successful in resolving more than 90 percent of the issues they are called upon to negotiate without loss of life, injury, or the use of coercion. This book offers a wealth of suggestions and advice from negotiators, and is not only about how we can help someone to de-escalate when they are in crisis, but also, and perhaps most importantly, about how we can learn to effectively de-escalate ourselves during difficult interchanges. |
| crisis management and de escalation: Constructive Conflicts Louis Kriesberg, 2007 A fourth edition of this textbook is now available. This popular, highly regarded, and comprehensive book synthesizes pertinent theories and evidence about diverse conflicts. Kriesberg examines the strategies that partisans and intermediaries can use to minimize the destructiveness of these conflicts. Not only does he examine large-scale forces that affect the various stages of conflict, but also the elements that contribute to constructive transformations at each stage. The diverse conflicts discussed are; the American civil rights struggle, the struggle for women's rights, apartheid in South Africa, labor-management relations, Palestinian-Israeli relations, protecting the environment, the Cold War, and countering terrorism, as well as conflicts in Northern Ireland, Chiapas, Mexico, and Sri Lanka. In addition to updating the conflicts examined in earlier editions, this new edition examines current issues, pertaining to ethical concerns, ideological and religious developments, and the changing global role of the United States. |
| crisis management and de escalation: Conflict Management and Industrial Relations G.B.J. Bomers, R.B. Peterson, 2013-06-29 This volume contains a selection of the most notable contributions delivered at the research conference Industrial Relations and Conflict Management: Different Ways of Managing Conflict, which was hosted by the Nether lands School of Business in July 1980. Held at Nijenrode Castle, the confer ence brought together an international gathering of thirty-five of the most distinguished scholars in these fields to present research papers and to en gage in round-table discussions. One of the principal aims of the conference was to explore cross-links and differences between the areas of conflict management and industrial relations in an international context. The book opens with a chapter by George Strauss, who provides an in troduction to and an overall view of the subject matter covered. The chap ters that follow in Part I deal with differing conflict conditions and defini tions and their implications for managing conflict. The manifestations of conflict and different modes of conflict management are the subject of the chapters in Part II. In Part III, three empirical studies of conflict are dis cussed. Part IV is concerned with comparative industrial relations, while value issues and conflict are the focus of Part V. Finally, in the Epilogue the participant feedback regarding the conference is reviewed. |
| crisis management and de escalation: Managing the Cycle of Acting-Out Behavior in the Classroom Geoff Colvin, Terrance M. Scott, 2014-12-03 Minimize problem behavior and maximize student success! Acting-out behavior by students manifests in ways that make classroom management and teaching very challenging. Building on a model using seven phases of acting-out behavior presented in the first edition, the newly updated edition draws on new research in applied behavior analysis, sound instructional principles, and functional behavior assessment to deliver a clear roadmap for educators to design interventions in a clear, systematic, and achievable matter. Features include: Managing each phase of the acting-out cycle—from structuring the classroom, to handling escalated behavior, to recovery Case studies that distill concrete action steps from the book’s concepts Checklists, tools, resources, and templates for applying the book’s principles to any classroom |
| crisis management and de escalation: Verbal Judo George J. Thompson, PhD, 2010-10-12 Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes. Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, when you react, the event controls you. When you respond, you’re in control. This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s Five Universal Truths of human interaction. |
| crisis management and de escalation: DBT Skills Training Handouts and Worksheets Marsha M. Linehan, 2014-10-28 Featuring more than 225 user-friendly handouts and worksheets, this is an essential resource for clients learning dialectical behavior therapy (DBT) skills, and those who treat them. All of the handouts and worksheets discussed in Marsha M. Linehan's DBT Skills Training Manual, Second Edition, are provided, together with brief introductions to each module written expressly for clients. Originally developed to treat borderline personality disorder, DBT has been demonstrated effective in treatment of a wide range of psychological and emotional problems. No single skills training program will include all of the handouts and worksheets in this book; clients get quick, easy access to the tools recommended to meet their particular needs. The 8 1/2 x 11 format and spiral binding facilitate photocopying. Purchasers also get access to a webpage where they can download and print additional copies of the handouts and worksheets. Mental health professionals, see also the author's DBT Skills Training Manual, Second Edition, which provides complete instructions for teaching the skills. Also available: Cognitive-Behavioral Treatment of Borderline Personality Disorder, the authoritative presentation of DBT, and Linehan's instructive skills training DVDs for clients--Crisis Survival Skills: Part One and This One Moment. |
| crisis management and de escalation: The Crisis Intervention Manual, 3rd Edition Kurt Christiansen, Kurt Christiansen Psy D, 2018-02-25 The Crisis Intervention Manual has been utilized in over 100 crisis and counseling centers worldwide. It is a powerful and comprehensive training tool for professional and non-professional counselors in developing the skills of conscious communication, active listening, and crisis intervention. The Manual provides a step by step, easy to understand guide for the majority of types of calls or situations a counselor may encounter - suicide, domestic violence, child abuse, depression, rape, addiction, mental illness, sex and sexuality, and more. This manual is different from other training books in that it invites the counselor to examine their own self with practical exercises to expand empathy and release judgments that can interfere with being an effective helper. More than anything, this book is designed to inspire, motivate, and build confidence. |
| crisis management and de escalation: Conflict Management for Law Enforcement Allen Oelschlaeger, Gary Klugiewicz, Dave Young, 2018-05-08 |
| crisis management and de escalation: Tactical Communication James Goolsby, 2017-03-10 Tactical Communication for Law Enforcement and Security is the ultimate guide to conflict resolution. Designed with police officers in mind, but filled with tools and techniques that anyone can use, topics include how to approach people and start a conversation, how to deal with difficult people, how to recognize the different personality types, and how to handle complaints. Plus much, much more. |
| crisis management and de escalation: The Routledge Companion to Risk, Crisis and Emergency Management Robert P. Gephart, Jr., C. Chet Miller, Karin Svedberg Helgesson, 2018-11-09 This volume provides a comprehensive, up-to-date overview of the latest management and organizational research related to risk, crisis, and emergency management. It is the first volume to present these separate, but related, disciplines together. Combined with a distinctly social and organizational science approach to the topics (as opposed to engineering or financial economics), the research presented here strengthens the intellectual foundations of the discipline while contributing to the development of the field. The Routledge Companion to Risk, Crisis and Emergency Management promises to be a definitive treatise of the discipline today, with contributions from several key academics from around the world. It will prove a valuable reference for students, researchers, and practitioners seeking a broad, integrative view of risk and crisis management. |
| crisis management and de escalation: The Handbook of Applied Communication Research H. Dan O'Hair, Mary John O'Hair, 2020-04-24 An authoritative survey of different contexts, methodologies, and theories of applied communication The field of Applied Communication Research (ACR) has made substantial progress over the past five decades in studying communication problems, and in making contributions to help solve them. Changes in society, human relationships, climate and the environment, and digital media have presented myriad contexts in which to apply communication theory. The Handbook of Applied Communication Research addresses a wide array of contemporary communication issues, their research implications in various contexts, and the challenges and opportunities for using communication to manage problems. This innovative work brings together the diverse perspectives of a team of notable international scholars from across disciplines. The Handbook of Applied Communication Research includes discussion and analysis spread across two comprehensive volumes. Volume one introduces ACR, explores what is possible in the field, and examines theoretical perspectives, organizational communication, risk and crisis communication, and media, data, design, and technology. The second volume focuses on real-world communication topics such as health and education communication, legal, ethical, and policy issues, and volunteerism, social justice, and communication activism. Each chapter addresses a specific issue or concern, and discusses the choices faced by participants in the communication process. This important contribution to communication research: Explores how various communication contexts are best approached Addresses balancing scientific findings with social and cultural issues Discusses how and to what extent media can mitigate the effects of adverse events Features original findings from ongoing research programs and original communication models and frameworks Presents the best available research and insights on where current research and best practices should move in the future A major addition to the body of knowledge in the field, The Handbook of Applied Communication Research is an invaluable work for advanced undergraduate students, graduate students, and scholars. |
| crisis management and de escalation: Blindsided Bruce T. Blythe, 2014-07-31 Uniquely two-books-in-one, this 2nd Edition of Blindsided covers both Crisis Response and Crisis Preparedness and interweaves the principles of Crisis Leadership through every phase. Intensely experiential, the book lands you in the middle of a fast-breaking crisis and uses riveting case studies/examples to demonstrate what a top-notch leader would say and do at every turn. Then, based on this eye-opening simulation, the author uses his 30 years of global crisis experience to show you how to write and implement a real-world crisis management plan. Blythe has divided Blindsided into two operational sections: Crisis Response and Crisis Preparedness. His emphasis throughout is on the often-neglected human side of crisis management, going beyond protecting tangible assets and instilling principled concern for human well-being into every decision. Part 1. Crisis Response: Using the technique of focused imagery, Blythe places you in a dramatic and realistic scenario. You're now an unprepared manager blindsided by the reality of an active shooter loose in your building. Some workers may already be injured or dead. What's your next move? How do you make sure everybody is safe? How do you set up teams, command centers, crisis containment, and effective communication? How do you protect your corporate reputation? Can you rebuild the spirit, cohesion, and productivity of employees in the post-crisis new normal? At the start of the book, before you faced the sudden crisis in this simulation, a crisis response plan may have been a project for 'someday', now it's a priority. Part 2. Crisis Preparedness: Now you embark on building a crisis response plan – or enhancing the one you have. Blythe guides you and your teams to analyze foreseeable risks, evaluate existing controls, add new ones, test and re-evaluate the plan. Analyzing the behavior of national and world leaders, you distinguish clearly the two kinds of leaders who emerge in a crisis: the crisis whisperer who becomes a calm center in the storm, and the one in the crisis red zone, worsening the situation with every word and every decision. You learn to employ the Be-Know-Do leadership model (adapted from military) that has been implemented by senior management teams throughout the world. Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including: Quick Use Response Guide: Each chapter ends with a summary checklist, all 15 can form a ready-reference pocket guide. Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks. 20-Page Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance, emotional support and training teams assigned to work with them. Your next crisis will happen when least expected, but with Blythe's guidance, you'll never again be blindsided! |
| crisis management and de escalation: Tolley's Handbook of Disaster and Emergency Management Tony Moore, Raj Lakha, 2007-01-18 The Civil Contingencies Act 2004 modernised the UK’s approach to disaster and emergency management, taking into account the kinds of threats the country faces in the 21st century, including terrorist threats and threats to the environment. This third edition of the Tolley’s Handbook of Disaster and Emergency Management has been fully updated to cover the topics and themes reflected in the Act, and collates all the key components of disaster and emergency planning for both the public and the private sector, covering both man-made and natural disasters. Written from a UK practitioner’s point of view, using case studies and examples, it helps readers to understand and formulate disaster and emergency policies and systems for their workplace. Its practical approach will help organizations to ensure business continuity and safeguard the health and safety of their staff in the event of a disaster. The new edition has been updated in line with the latest legislation: * Civil Contingencies Act 2004 * Amendment to the Control of Major Accident Hazards (COMAH) Regulations * Corporate Manslaughter Bill |
| crisis management and de escalation: Managing Crisis and Risk in Mental Health Nursing Tony Ryan, 1999 The book deals with situations which are handled by mental health nurses on a daily basis, and offers commentary and strategic help in crisis and risk management. Individual chapters address the particular issues faced in dealing with patients and clients with the most prevalent problems of mental health. |
| crisis management and de escalation: The Angry Smile Jody Long, Nicholas James Long, Signe Whitson, 2009 Learn the Powerful Skills of Benign Confrontation! *Step 1: Recognize the patterns of passive-aggressive behavior *Step 2: Refuse to engage in the Passive-Aggressive Conflict Cycle *Step 3: Affirm the anger *Step 4: Mange the denial *Step 5: Revisit the thought *Step 6: Identify areas of competence What is passive-aggressive behavior? The authors of this three-part book have studied the psychology of this behavior for over four decades in both clinical and educational settings. They offer real-world examples and empowering, practical strategies for working with or when confronted with individuals who exhibit any of the five levels of passive aggressiveness. |
| crisis management and de escalation: Handbook of Behavioral Interventions in Schools Assistant Professor Department of Psychology Keith C Radley, Evan H. Dart, Assistant Professor School Psychology Program Evan H Dart, 2019-04-03 Tasked chiefly with providing effective instruction, classroom teachers must also manage student behavior. Prevalence of student problem behavior is a strong indicator of failing schools, and has been linked to reduced academic achievement, truancy, bullying, and loss of teacher time. As such demand is on the rise for intervention programs that may effectively reduce levels of problem behavior in schools. Handbook of Behavioral Interventions in Schools is a comprehensive collection of evidence-based strategies for addressing student behavior in the classroom and other school settings. Experts in the fields of special education and school psychology provide practical guidance on over twenty behavior interventions that can be used to promote appropriate student behavior. Framed within a multi-tiered system of support, a framework representing one of the predominant service delivery models in schools, interventions are categorized as Tier I, Tier II, or Tier III, and chapters provide insight into how students might be placed in and moved through respective levels of service intensity. Each chapter details a specific intervention strategy, and includes reproducible materials to facilitate use of the intervention, case studies, and further reading for school-based practitioners. Introductory chapters on behavior analysis, multi-tiered systems of support, and law and ethics place the practical guides in a context that is relevant for school-based practice. Walking readers through the entire process of assessment of problem behaviors to intervention and progress monitoring, Handbook of Behavioral Interventions in Schools is an invaluable resource for special education teachers, school psychologists, and trainees in these fields. |
| crisis management and de escalation: Handbook for Management of Threats Konstantinos P. Balomenos, Antonios Fytopoulos, Panos M. Pardalos, 2024-01-27 In answer to the unprecedented challenges and threats that face today’s globalized world, the primary goal of this Handbook is to identify the most probable threats that have affected humanity in recent years and our world in years to come. The Handbook comprises mostly expository chapters that discuss tested methods/algorithms, case studies, as well as policy decision-making techniques surrounding threats and unnatural disasters, to evaluate their effects on people and to propose ways to mitigate these effects. In several chapters, new approaches and suggested policies supplement algorithms that are already in practice. The curated content brings together key experts from the academic and policy worlds to formulate a guide of principal techniques employed to gain better control over selected types of threats. This Handbook explores a wide range of technologies and theories and their impact on countering threats. These include artificial intelligence, machine learning, variational inequality theory, game theory, data envelopment analysis, and data-driven risk analysis. These tools play a vital role in decision-making processes and aid in finding optimal solutions. Additionally, a variety of optimization techniques are employed. These include (mixed) integer linear programming models for identifying critical nodes in complex systems, heuristics, approximation algorithms, and bilevel mixed integer programming for determining the most impactful links in dynamic networks. Furthermore, simulation tools are described that enable the quantification of societal resilience. These techniques collectively provide a mathematical framework capable of quantifying fundamental aspects of threats. They equip policymakers with the necessary tools and knowledge to minimize the impact of unnatural threats. The expected readership is wide and includes officials working in technical and policy roles in various ministries such as the Ministry of Defense, Civil Protection, Ministry of Public Order and Citizen Protection, United Nations, European Institutions for Threat Management, NATO, Intelligence Agencies, Centers of Excellence for Countering Threats, Think Tanks, Centers for Policy Studies, Political Leaders, the European Commission, National Institutes, International Organizations, Strategic Consulting Experts, Policymakers, and Foreign Affairs personnel. Some of these national or international organizations employ algorithms to measure resilience and enhance security. Quantification is challenging but crucial in the scenarios discussed in the book. This Handbook will also prove valuable to various universities (non-practitioners), studying systems engineering, leadership, management, strategy, foreign affairs, politics, and related disciplines. |
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