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| crisis management case studies: Case Studies in Crisis Communication Amiso M. George, Cornelius B. Pratt, 1997-08-13 Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises. |
| crisis management case studies: Crisis Communications Kathleen Fearn-Banks, 2016-08-05 Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include Police Departments and Community Trust, The Oso Mudslide in Washington, School Shootings: Communications To and For Children, and two additional international case studies - Ebola Strikes Liberia: Firestone Strikes Ebola and Nut Rage and Korean Airlines. Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter. |
| crisis management case studies: CRISIS MANAGEMENT: THE ART OF SUCCESS & FAILURE Yunus D. Saleh, 2016-07-19 No matter where we work or what we do, there is no stopping the fact that, at some point in our lives, we will encounter a crisis. How an individual responsible for dealing with these types of situations reacts is ultimately the deciding factor as to whether or not they come out safely on the other side. Crisis Management: The Art of Success and Failure focuses on different types of crises, symptoms, and models that recurrently threaten business and political environments. Pulling from no better teacher than history itself, Crisis Management is broken into 30 case studies that provide analysis and theoretical approaches that explore both successful and unsuccessful examples of management in the midst of crisis. While focusing primarily on business and politics, Crisis Management is a powerful tool for all readers who wish to understand how to better tackle crises when they arise. Learning how to remain calm and deal with critical situations is a skill that can be learned and mastered. |
| crisis management case studies: Crisis Communication Kjell Brataas, 2018-01-29 Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events. This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management. |
| crisis management case studies: Managing Sino-American Crises Michael D. Swaine, Tuosheng Zhang, Danielle F. S. Cohen, 2006 Sensitivities and suspicions between Washington and Beijing have heightened as China's global power and influence have grown. Chinese and American officials and participants in past confrontations, and scholars from both countries explore the changing features of crisis behavior and their implications for defusing future encounters--Provided by publisher. |
| crisis management case studies: Cultural Competency for Emergency and Crisis Management Claire Knox, Brittany "Brie" Haupt, 2020-02 Disasters are complex and dynamic events that test emergency and crisis professionals and leaders - even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features Offers an in-depth understanding of cultural competence, making it well suited for teaching effectively in emergency preparedness; Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management; National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources; Pedagogy and andragogy theories that drive design and implementation; Pre and post tests for each case study allow faculty and trainers to empirically measure the participants' learning outcomes; Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment. With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities. |
| crisis management case studies: Applied Crisis Communication and Crisis Management W. Timothy Coombs, 2013-06-11 Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. |
| crisis management case studies: Managing Crises Arnold M. Howitt, Herman B. Leonard, 2009-02-11 From floods to fires, tornadoes to terrorist attacks, governments must respond to a variety of crises and meet reasonable standards of performance. What accounts for governments’ effective responses to unfolding disasters? How should they organize and plan for significant emergencies? With fifteen adapted Kennedy School cases, students experience first-hand a series of large-scale emergencies and come away with a clear sense of the different types of disaster situations governments confront, with each type requiring different planning, resourcing, skill-building, leadership, and execution. Grappling with the details of flawed responses to the LA Riots or Hurricane Katrina, or with the success of the Incident Management System during the Pentagon fire on 9/11, students start to see the ways in which responders can improve capabilities and more adeptly navigate between technical or operational needs and political considerations. |
| crisis management case studies: Crisis Management Beyond the Humanitarian-Development Nexus Atsushi Hanatani, Oscar A. Gómez, Chigumi Kawaguchi, 2018-09-27 In addressing humanitarian crises, the international community has long understood the need to extend beyond providing immediate relief, and to engage with long-term recovery activities and the prevention of similar crises in the future. However, this continuum from short-term relief to rehabilitation and development has often proved difficult to achieve. This book aims to shed light on the continuum of humanitarian crisis management, particularly from the viewpoint of major bilateral donors and agencies. Focusing on cases of armed conflicts and disasters, the authors describe the evolution of approaches and lessons learnt in practice when moving from emergency relief to recovery and prevention of future crises. Drawing on an extensive research project conducted by the Japan International Cooperation Agency Research Institute, this book compares how a range of international organizations, bilateral cooperation agencies, NGOs, and research institutes have approached the continuum in international humanitarian crisis management. The book draws on six humanitarian crises case studies, each resulting from armed conflict or natural disasters: Timor-Leste, South Sudan, the Syrian crisis, Hurricane Mitch in Honduras, the Indian Ocean earthquake and tsunami in Indonesia, and Typhoon Yolanda. The book concludes by proposing a common conceptual framework designed to appeal to different stakeholders involved in crisis management. Following on from the World Humanitarian Summit, where a new way of working on the humanitarian-development nexus was highlighted as one of five major priority trends, this book is a timely contribution to the debate which should interest researchers of humanitarian studies, conflict and peace studies, and disaster risk-management. |
| crisis management case studies: Crisis Management in the Age of Social Media Louis Capozzi, 2013-07-02 Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100,000 signatures appeared on a Twitter petition, and soon Verizon was in the middle of a huge public relations crisis. Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media. Each chapter includes a description of a crisis, the timeliness of a good response, the effectiveness of this response, and an assessment of what works and what doesn’t. Some examples of social media crises include Apple Computer, Netflix, JetBlue, Bank of America, Fed Ex, and public figures such as Anthony Weiner, Ashton Kutcher, and Jon Bon Jovi. |
| crisis management case studies: Management Studies in Crisis Dennis Tourish, 2019-07-18 Management research is criticised for poor research practices and not addressing important problems. Tourish proposes fundamental changes to rescue it from crisis. A must read for management and organisation scholars, practising managers, university administrators and policy makers within higher education. |
| crisis management case studies: Crisis Ready Melissa Agnes, 2018 Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you. |
| crisis management case studies: Command in Crisis Joseph F. Bouchard, 1991-01-01 Bogen bringer fire eksempler fra det internationale sikkerhedspolitiske område på kriser, som blev løst med magtanvendelse, dvs. da militærmagt brugtes som politisk løsning. Bogen fortæller om to tilfælde fra Mellemøsten, Taiwan-krisen samt den kendte Cuba-missilkrise. |
| crisis management case studies: Executing Crisis Jo Robertson, 2019-11-07 Business leaders would be better served by understanding key crisis concepts and applying them to their own situation rather than relying on crisis advisors to swoop in to take care of a problem once it has become a crisis. Loaded with Case Studies! How leaders deal with crisis can clarify character and strengthen reputation. On the other hand, the wrong words and actions from the C-Suite can worsen the crisis spiral. Crisis management does not begin on the day the fire erupts, the hurricane barrels through, or the accident happens. Dr. Jo Robertson, a leading expert in heading off and containing crisis, lays out the key concepts that business leaders need to apply to their own organizations so they don’t have to rely on outside crisis advisors to swoop in and save the day. |
| crisis management case studies: Studies on Crisis Management Institute for Research on Public Policy, 1978 |
| crisis management case studies: Crisis Communications Kathleen Fearn-Banks, 2002 A casebook approach to studying crisis communications means learning from the actions of those who have experienced crises. What did they expect? What actually happened? Were they prepared? What were their strategies? What were their challenges, pressures, and problems? Were the news media adversarial or supportive? If they had to do it again, what would they do differently? These and other questions are answered in the case studies of this second edition. Presenting organizational and individual problems that may become crises and the communication responses to these situations, this revision of Fearn-Banks' very successful text: * presents crisis communication theory, including a critique of the communications of White Star Lines after its Titanic sank on its maiden voyage; * describes ways of determining the most likely and most damaging crises that may strike an organization; * centers on causes of crisis--rumor, gotcha television news and the non-expert expert, and crises caused by the news media; * gets into the 21st century and cyberspace-caused crises, including mini-cases of rogue Web sites and e-mail rumors; * explains how to communicate with the news media, lawyers, internal publics or audiences, and external publics; and * includes narrated case studies illustrating how spokespersons and managers used communication in several kinds of crises. The text is supplemented by a workbook, enabling students to test their knowledge and develop their skills. Written as a primer for crisis communications, public relations, and communications management, Crisis Communications serves as an essential resource in the practice of public relations and corporate communications. |
| crisis management case studies: Collaborative Crisis Management Fredrik Bynander, Daniel Nohrstedt, 2019-11-27 Public organizations are increasingly expected to cope with crisis under the same resource constraints and mandates that make up their normal routines, reinforced only through collaboration. Collaborative Crisis Management introduces readers to how collaboration shapes societies’ capacity to plan for, respond to, and recover from extreme and unscheduled events. Placing emphasis on five conceptual dimensions, this book teaches students how this panacea works out on the ground and in the boardrooms, and how insights on collaborative practices can shed light on the outcomes of complex inter-organizational challenges across cases derived from different problem areas, administrative cultures, and national systems. Written in a concise, accessible style by experienced teachers and scholars, it places modes of collaboration under an analytical microscope by assessing not only the collaborative tools available to actors but also how they are used, to what effect, and with which adaptive capacity. Ten empirical chapters span different international cases and contexts discussing: Natural and man-made hazards: earthquakes, hurricanes, wildfires, terrorism, migration flows, and violent protests Different examples of collaborative institutions, such as regional economic communities in Africa, and multi-level arrangements in Canada, the Netherlands, Turkey, and Switzerland Application of a multimethod approach, including single case studies, comparative case studies, process-tracing, and large-n designs. Collaborative Crisis Management is essential reading for those involved in researching and teaching crisis management. |
| crisis management case studies: MANAGING CRISES Uriel Rosenthal, Arjen Boin, Louise K. Comfort, 2001-01-01 In this book, the editors, with 25 notable contributors, expand the knowledge of crisis management, focusing on case studies of high-profile events that have occurred in recent history. Part One of the text aims at theoretical development through empirical case studies and also postulates a crisis typology and charts specific theoretical and administrative challenges. The 'case bank,' which comprises the bulk of the book, is presented in four additional sections. The first deals with the development of crises and compares the infamous Watts riots with the 1992 L.A. riots. It also analyzes the fragmented and complex international environment that allowed the 'safe area' in Bosnia to be overrun by Bosnian Serbs in 1995. The final chapter chronicles the incredible human costs of mismanaged crisis in the Rwanda massacres in 1994. The second section explores the many decisional dilemmas that confront crisis managers. Cases include the fire at the Piper Alpha oil rig; the 1999 Turkish earthquakes; the Eindhoven, Holland plane crash; and crisis management of the Mad Cow epidemic disease in the U.K. The third section explores the long-term dimensions of crises and crisis management and particularly the development of national traumas such as the assassination of Sweden's Prime Minister Olaf Palme in 1986, the 1992 Amsterdam air crash, and the TWA flight 800 disaster in 1996. The final section shifts focus to future scenarios such as speculative information technology disasters, potentially devastating viral epidemics, deteriorating environmental and societal conditions in Russia, the southwest U.S. coming water shortage, and the outlook for Japan, one of the worldÂ’s most disaster-prone countries. Summarizing the research findings of the past decade, the authors describe patterns in the paths toward crises, the dilemmas and coping mechanisms that emerge during the thick of crisis, and, very importantly, the pathways that lead away from crisis. |
| crisis management case studies: Global Cases in Best and Worst Practice in Crisis and Emergency Management Ali Farazmand, 2016-04-19 Global Cases in Best and Worst Practice in Crisis and Emergency Management is the first book to focus on select global cases from the perspective of best and worst practices in the context of crisis and emergency management. Bringing together the most established scholars and experts in the field, it offers theories along with an empirical, success |
| crisis management case studies: Social Media and Crisis Communication Yan Jin, Lucinda L. Austin, 2022-02-25 The second edition of this vital text integrates theory, research, and application to orient readers to the latest thinking about the role of social media in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth, along with social media platforms and newer technology. Social Media and Crisis Communication, Second Edition provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on the ethics section, a short communication overview piece, and case studies for each area of application, it is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response. |
| crisis management case studies: Manager's Guide to Crisis Management Jonathan Bernstein, 2011-11-11 Lead your Organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization. Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing crises Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful crisis management Tools: Specific planning procedures, tactics, and hands-on techniques |
| crisis management case studies: Public Health Preparedness Arnold M. Howitt, Herman B. Leonard, David W. Giles, 2017 |
| crisis management case studies: Encyclopedia of Crisis Management K. Bradley Penuel, Matt Statler, Ryan Hagen, 2013-03 From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with lessons learned in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic Reader's Guide in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an All-Hazards Preparedness Plan is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc. |
| crisis management case studies: Political Leadership in Disaster and Crisis Communication and Management Hamish McLean, Jacqui Ewart, 2020-08-17 This book explores the role of elected leaders in disaster management. Filling a significant gap in disaster literature, the authors take a pragmatic approach to the relationships between the public under threat, the operational response, and the interests and actions of elected officials. Key tactics are explored, from the ways operational managers strategically deal with unreasonable political demands to what disaster officials argue is the responsibility of elected officials at all levels of government – that is, to ensure vital life-saving information reaches the people who need it most. The book draws on case studies such as the mismanagement of public perceptions by President George W. Bush during Hurricane Katrina in the United States and the widely acclaimed, heartfelt messages delivered by Queensland Premier Anna Bligh during the 2010–11 South-East Queensland floods in Australia. Drawing on a series of interviews with senior disaster managers in ten countries, this book is highly relevant for students, scholars and practitioners interested in disaster communication. |
| crisis management case studies: The Four Stages of Highly Effective Crisis Management Jane Jordan, 2011-03-14 From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate l |
| crisis management case studies: Crisis Management Strategy Simon A. Booth, 2015-09-25 Crisis Management Strategy, first published in 1993, is an excellent introduction to the theory and practice of crisis management in modern enterprises. Simon Booth examines the conventional approaches followed by many firms in the face of change and crisis. He warns of the dangers of theories which oversimplify the causes of crisis and their possible solutions, and which overlook the individual nature of each firm and its environment. Instead, a dynamic new vision of crisis management is offered, which takes into account different kinds of crisis demanding diverse solutions. The key role of leadership is also evaluated in relation to both internally and externally generated crises. Drawing on case studies of leading firms facing crisis solutions in a variety of environments, this truly international volume will provide valuable insight into the experience of crisis, risk and uncertainty. This title will be of interest to students of business. |
| crisis management case studies: Case Studies in Disaster Response Shirley Feldmann-Jensen, Steven J. Jensen, Jean Slick, 2024-02-13 Case Studies in Disaster Response, the latest release in the Disaster and Emergency Management: Case Studies in Adaptation and Innovation series, focuses on the key functions performed in the emergency response to a disaster, how these functions are coordinated, and typical challenges and issues that emerge. Cases address both hazard- and response-generated needs. Also explored are the needs generated by emergent threats (e.g., Ebola crisis), emergent technologies (e.g., social media), and emergent groups (e.g., social innovation teams) that set the stage for innovation and adaption. - Presents in-depth cases studies in disaster response, one of the phases of disaster management - Unites practice and research from multiple disciplines to highlight the complexity of disasters preparedness, including environmental and earth sciences, engineering, public health, geography, sociology, and anthropology, humanitarian aid, emergent threats, disaster response and resilience - Examines policy and ethical dilemmas faced by decision-makers in disaster response situations |
| crisis management case studies: Effective Crisis Communication Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger, 2010-11-03 In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis. |
| crisis management case studies: Crisis Management in Construction Projects Martin Loosemore, 2000-01-01 Shows preventing crises on construction projects and, turning them into an advantage. This work provides lessons drawn from high-risk industries. It helps readers examine others' experiences and gain insight into their behavior during a real-life crisis. It includes topics like Planning for Crises and Lessons for Crisis Managers. |
| crisis management case studies: Public Relations Practices Allen H. Center, Frank E. Walsh, 1985 |
| crisis management case studies: Crisis Management and Recovery for Events Vassilios Ziakas, Vladimir Antchak, Don Getz, 2021-04-30 The first text to fully explore the issue of ownership and governance of international events. Split onto two distinct parts of ‘Theory’ and ‘Cases’, it presents cases from sports as well as non-sports events, in addition to general principles regarding ownership and governance based on historical, legal and managerial considerations. |
| crisis management case studies: Case Studies in Food Safety and Authenticity Jeffrey Hoorfar, 2012-06-25 The identification and control of food contaminants rely on careful investigation and implementation of appropriate management strategies. Using a wide range of real-life examples, Case studies in food safety and authenticity provides a vital insight into the practical application of strategies for control and prevention.Part one provides examples of recent outbreak investigations from a wide range of experts around the world, including lessons learnt, before part two goes on to explore examples of how the source was traced and the implications for the food chain. Methods of crisis management are the focus of part three, whilst part four provides studies of farm-level interventions and the tracking of contaminants before they enter the food chain. Part five is focussed on safe food production, and considers the challenges of regulatory testing and certification, hygiene control and predictive microbiology. The book concludes in part six with an examination of issues related to food adulteration and authenticity.With its distinguished editor and international team of expert contributors, Case studies in food safety and authenticity is a key reference work for those involved in food production, including quality control, laboratory and risk managers, food engineers, and anyone involved in researching and teaching food safety. - Delivers a vital insight into the practical application of strategies for control and prevention of food contaminants - Provides detailed examples of recent outbreak investigations from a wide range of international experts, discussing how the source was traced and the implications for the food chain - Chapters discuss methods of crisis management, farm-level interventions, safe food production and the challenges of regulatory testing and certification |
| crisis management case studies: Crisis Management Sarah Kovoor-Misra, 2019-01-31 Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity. |
| crisis management case studies: Societal Security and Crisis Management Per Lægreid, Lise H. Rykkja, 2018-07-25 This book studies governance capacity and governance legitimacy for societal security and crisis management. It highlights the importance of building organizational capacity by focusing on the coordination of public resources and underscores the relevance of legitimacy by emphasizing the importance of public perceptions, attitudes, and trust vis-à-vis government arrangements for crisis management. The authors explore several cases and identify relevant dimensions concerning performance, capacity and legitimacy across different countries. It is an ideal volume for audiences interested in public administration, public policy, crisis management and security studies. |
| crisis management case studies: Risk Issues and Crisis Management in Public Relations Michael Regester, Judy Larkin, 2008-06-03 The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns. |
| crisis management case studies: Big Data, Surveillance and Crisis Management Kees Boersma, Chiara Fonio, 2017-08-14 Big data, surveillance, crisis management. Three largely different and richly researched fields, however, the interplay amongst these three domains is rarely addressed. Through unique international case studies this book examines the links between these three fields. Considering crisis management as an 'umbrella term' that covers a number of crises and ways of managing them, this book explores the collection of ‘big data’ by governmental crisis organisations, as well as the unintended consequences of using such data. In particular, through the lens of surveillance, the contributions investigate how the use and abuse of big data can easily lead to monitoring and controlling the behaviour of people affected by crises. Readers will understand that big data in crisis management must be examined as a political process, involving questions of power and transparency. A highly topical volume, Big Data, Surveillance and Crisis Management will appeal to postgraduate students and postdoctoral researchers interested in fields including Sociology and Surveillance Studies, Disaster and Crisis Management, Media Studies, Governmentality, Organisation Theory and Information Society Studies. |
| crisis management case studies: Fusion Methodologies in Crisis Management Galina Rogova, Peter Scott, 2016-01-21 The book emphasizes a contemporary view on the role of higher level fusion in designing crisis management systems, and provide the formal foundations, architecture and implementation strategies required for building dynamic current and future situational pictures, challenges of, and the state of the art computational approaches to designing such processes. This book integrates recent advances in decision theory with those in fusion methodology to define an end-to-end framework for decision support in crisis management. The text discusses modern fusion and decision support methods for dealing with heterogeneous and often unreliable, low fidelity, contradictory, and redundant data and information, as well as rare, unknown, unconventional or even unimaginable critical situations. Also the book examines the role of context in situation management, cognitive aspects of decision making and situation management, approaches to domain representation, visualization, as well as the role and exploitation of the social media. The editors include examples and case studies from the field of disaster management. |
| crisis management case studies: Culture and Crisis Communication Amiso M. George, Kwamena Kwansah-Aidoo, 2017-09-18 A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers the role of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication. |
| crisis management case studies: Policy Shock Edward J. Balleisen, Lori S. Bennear, Kimberly D. Krawiec, Jonathan B. Wiener, 2017-11-02 In this book, compelling case studies show how past crises have reshaped regulation, and how policy-makers can learn from crises in the future. |
| crisis management case studies: Case Studies in Disaster Response and Emergency Management Nicolas A. Valcik, Paul E. Tracy, 2017-04-28 Key Issues Raised by the Case Study -- Items of Note -- Rio de Janeiro Floods and Mudslides, Brazil, 2011 -- Stage 1 -- Stage 2 -- Key Issues Raised by the Case Study -- Item of Note -- 5. Case Studies: Disasters from Natural Forces: Tornadoes -- Natchez Tornado, Mississippi, 1840 -- Stage 1 -- Stage 2 -- Stage 3 -- Stage 4 -- Key Issues Raised by the Case Study -- Item of Note -- Goliad Tornado, Texas, 1902 -- Stage 1 -- Stage 2 -- Key Issues Raised by the Case Study -- Item of Note -- Tri-state Tornado, 1925 -- Stage 1 -- Stage 2 -- Stage 3 -- Key Issues Raised by the Case Study -- Item of Note -- Sinking of the MV Dong Fang Zhi Xing, Yangtze River, China, 2015 -- Stage 1 -- Stage 2 -- Key Issues Raised by the Case Study -- Items of Note -- 6. Case Studies: Disasters from Natural Forces: Earthquakes and Volcanoes -- San Francisco Earthquake, 1906 -- Stage 1 -- Stage 2 -- Stage 3 -- Stage 4 -- Stage 5 -- Key Issues Raised by the Case Study -- Items of Note -- Aleutian Islands Earthquake, 1946 -- Stage 1 -- Stage 2 -- Key Issues Raised by the Case Study -- Items of Note -- Great Chilean Earthquake, 1960 -- Stage 1 -- Stage 2 -- Stage 3 -- Key Issues Raised by the Case Study -- Items of Note -- Good Friday Earthquake, Alaska, 1964 -- Stage 1 -- Stage 2 -- Stage 3 -- Key Issues Raised by the Case Study -- Items of Note -- Mount St. Helens Eruption, Washington, 1980 -- Stage 1 -- Stage 2 -- Stage 3 -- Key Issues Raised by the Case Study -- Items of Note -- Sichuan Earthquake, China, 2008 -- Stage 1 -- Stage 2 -- Key Issues Raised by the Case Study -- Items of Note -- Haiti Earthquake, 2010 -- Stage 1 -- Stage 2 -- Key Issues Raised by the Case Study -- Items of Note -- Fukushima Daiichi Nuclear Disaster, Japan, 2011 -- Stage 1 -- Stage 2 -- Stage 3 -- Key Issues Raised by the Case Study -- Items of Note |
1. Global Risks 2023: Today’s Crisis - The World Economic Forum
Jan 11, 2023 · Most respondents to the 2022-2023 Global Risks Perception Survey (GRPS) chose “Energy supply crisis”; “Cost-of-living crisis”; “Rising inflation”; “Food supply crisis” and …
These are the biggest global risks we face in 2024 and beyond
Jan 10, 2024 · War and conflict, polarized politics, a continuing cost-of-living crisis and the ever-increasing impacts of a changing climate are destabilizing the global order. The key findings of …
Crisis de ausencia - Síntomas y causas - Mayo Clinic
Jan 21, 2025 · Las crisis de ausencia son más frecuentes en las mujeres. Familiares con convulsiones. Aproximadamente el 25 por ciento de los niños con crisis de ausencia tiene un …
Hypertensive crisis: What are the symptoms? - Mayo Clinic
Jun 19, 2024 · A hypertensive crisis is a sudden, severe increase in blood pressure. The blood pressure reading is 180/120 millimeters of mercury (mm Hg) or greater. A hypertensive crisis is …
Globalization isn't finished – it can unlock new growth and beat …
Oct 15, 2024 · The era of growing globalization between 1960 and the beginnings of the Global Financial Crisis in 2006-2007 reflected a positive-sum belief that globalization – including open …
We’re in a ‘polycrisis’ - a historian explains what that means
Mar 7, 2023 · The financial crisis [for example] was about mortgage-backed securities. But this coming together at a single moment of things which, on the face of it, don't have anything to do …
Inpatient Psychiatric Units in Minnesota - Overview - Mayo Clinic
Nov 8, 2024 · The Adult Transitions Program is a hospital-based intensive outpatient program for individuals who have recently experienced or may be facing a mental health crisis. The overall …
Global Risks Report 2025 - The World Economic Forum
Jan 15, 2025 · A sense of increasingly fragmented societies is reflected by four of the top 10 risks expected to present a material crisis in 2025 being societal in nature: Societal polarization (6% …
Convulsión tónico-clónica (gran mal) - Mayo Clinic
Feb 1, 2025 · Una convulsión tónico-clónica, antes conocida como convulsión gran mal, provoca una pérdida de conciencia y contracciones musculares violentas. Es el tipo de convulsión que …
MCAD deficiency - Symptoms and causes - Mayo Clinic
Nov 28, 2023 · Prevention and prompt treatment are essential regardless of blood sugar level. If you have MCAD deficiency, a sudden episode, called a metabolic crisis, can be caused by …
1. Global Risks 2023: Today’s Crisis - The World Economic Forum
Jan 11, 2023 · Most respondents to the 2022-2023 Global Risks Perception Survey (GRPS) chose “Energy supply crisis”; “Cost-of-living crisis”; “Rising inflation”; “Food supply crisis” and …
These are the biggest global risks we face in 2024 and beyond
Jan 10, 2024 · War and conflict, polarized politics, a continuing cost-of-living crisis and the ever-increasing impacts of a changing climate are destabilizing the global order. The key findings of …
Crisis de ausencia - Síntomas y causas - Mayo Clinic
Jan 21, 2025 · Las crisis de ausencia son más frecuentes en las mujeres. Familiares con convulsiones. Aproximadamente el 25 por ciento de los niños con crisis de ausencia tiene un …
Hypertensive crisis: What are the symptoms? - Mayo Clinic
Jun 19, 2024 · A hypertensive crisis is a sudden, severe increase in blood pressure. The blood pressure reading is 180/120 millimeters of mercury (mm Hg) or greater. A hypertensive crisis …
Globalization isn't finished – it can unlock new growth and beat …
Oct 15, 2024 · The era of growing globalization between 1960 and the beginnings of the Global Financial Crisis in 2006-2007 reflected a positive-sum belief that globalization – including open …
We’re in a ‘polycrisis’ - a historian explains what that means
Mar 7, 2023 · The financial crisis [for example] was about mortgage-backed securities. But this coming together at a single moment of things which, on the face of it, don't have anything to …
Inpatient Psychiatric Units in Minnesota - Overview - Mayo Clinic
Nov 8, 2024 · The Adult Transitions Program is a hospital-based intensive outpatient program for individuals who have recently experienced or may be facing a mental health crisis. The overall …
Global Risks Report 2025 - The World Economic Forum
Jan 15, 2025 · A sense of increasingly fragmented societies is reflected by four of the top 10 risks expected to present a material crisis in 2025 being societal in nature: Societal polarization (6% …
Convulsión tónico-clónica (gran mal) - Mayo Clinic
Feb 1, 2025 · Una convulsión tónico-clónica, antes conocida como convulsión gran mal, provoca una pérdida de conciencia y contracciones musculares violentas. Es el tipo de convulsión que …
MCAD deficiency - Symptoms and causes - Mayo Clinic
Nov 28, 2023 · Prevention and prompt treatment are essential regardless of blood sugar level. If you have MCAD deficiency, a sudden episode, called a metabolic crisis, can be caused by …
