Crisis Communication Case Study

  crisis communication case study: Case Studies in Crisis Communication Amiso M. George, Cornelius B. Pratt, 1997-08-13 Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.
  crisis communication case study: Crisis Communications Kathleen Fearn-Banks, 2016-08-05 Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include Police Departments and Community Trust, The Oso Mudslide in Washington, School Shootings: Communications To and For Children, and two additional international case studies - Ebola Strikes Liberia: Firestone Strikes Ebola and Nut Rage and Korean Airlines. Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.
  crisis communication case study: Crisis Communication Kjell Brataas, 2018-01-29 Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events. This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management.
  crisis communication case study: Crisis Communications Kathleen Fearn-Banks, 2002 A casebook approach to studying crisis communications means learning from the actions of those who have experienced crises. What did they expect? What actually happened? Were they prepared? What were their strategies? What were their challenges, pressures, and problems? Were the news media adversarial or supportive? If they had to do it again, what would they do differently? These and other questions are answered in the case studies of this second edition. Presenting organizational and individual problems that may become crises and the communication responses to these situations, this revision of Fearn-Banks' very successful text: * presents crisis communication theory, including a critique of the communications of White Star Lines after its Titanic sank on its maiden voyage; * describes ways of determining the most likely and most damaging crises that may strike an organization; * centers on causes of crisis--rumor, gotcha television news and the non-expert expert, and crises caused by the news media; * gets into the 21st century and cyberspace-caused crises, including mini-cases of rogue Web sites and e-mail rumors; * explains how to communicate with the news media, lawyers, internal publics or audiences, and external publics; and * includes narrated case studies illustrating how spokespersons and managers used communication in several kinds of crises. The text is supplemented by a workbook, enabling students to test their knowledge and develop their skills. Written as a primer for crisis communications, public relations, and communications management, Crisis Communications serves as an essential resource in the practice of public relations and corporate communications.
  crisis communication case study: Applied Crisis Communication and Crisis Management W. Timothy Coombs, 2013-06-11 Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters.
  crisis communication case study: Crisis Communication Case Studies on COVID-19 Mildred F. Perreault, Sarah Smith-Frigerio, 2024 This edited volume employs a case study approach that is accessible to upper-level undergraduates and graduate students, while also useful for scholars' teaching and research. The contributed chapters are written by a diverse group of scholars and experts in a wide-array of communication contexts-from public relations and advertising to health, organizational, and political communication, and beyond- focused on the many ways professionals and laypersons employed crisis communication during the first two years of the COVID-19 pandemic. This text is valuable in that it includes perspectives on crisis communication in the initial onset, crisis mitigation and long-term recovery stages of the crisis communication cycle. Examining a crisis in the mitigation and long-term recovery stages provides a lens into the process of crisis messaging and sensemaking. With this in mind, these case studies provide context not only for how professionals and laypersons handled COVID-19, but also how to approach other long-term, or prolonged, crises in the future--
  crisis communication case study: Culture and Crisis Communication Amiso M. George, Kwamena Kwansah-Aidoo, 2017-09-18 A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers the role of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.
  crisis communication case study: Crisis Communication Alan Jay Zaremba, 2015-05-18 Crises happen. When they do, organizations must learn to effectively communicate with their internal and external stakeholders, as well as the public, in order to salvage their reputation and achieve long-term positive effects. Ineffective communication during times of crisis can indelibly stain an organization's reputation in the eyes of both the public and the members of the organization. The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well as reactive planning. There are many challenges in this text, for crisis communication involves more than case analysis; students must examine theories and then apply these principles. This text prepares students by: Providing a theoretical framework for understanding crisis communication Examining the recommendations of academics and practitioners Reviewing cases that required efficient communication during crises Describing the steps and stages for crisis communication planning Crisis Communication is a highly readable blend of theory and practice that provides students with a solid foundation for effective crisis communication.
  crisis communication case study: Crisis Communications Kathleen Fearn-Banks, 2010-10-04 Crisis Communications presents case studies of organizational and individual problems that may become crises, and the communication responses to these situations. Helping professionals prepare for crises and develop communications plans, the third edition of this essential reference explores critical issues concerning how organizations, companies, and individuals communicate with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and
  crisis communication case study: Effective Crisis Communication Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger, 2010-11-03 In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.
  crisis communication case study: Public Relations Crisis Communication Lisa Anderson-Meli, Swapna Koshy, 2020-01-02 This book explores the definition, nature and context of public relations crises; it also examines and defines the main elements of public relations crises and positions it in the context of the current communication sphere. Public Relations Crisis Communication: A New Model investigates existing group communication theories, including organizational culture, critical theory of organizations, media ecology, public rhetoric, and cross-cultural communication theory to establish their relevance in the context of the new model of public relations crisis. Key concepts from existing public relations crisis theory are also discussed and validated in order to establish prevailing thought. Through a case study of Malaysia Airlines MH370, involving a textual analyses of press communications on the Malaysia Airlines website, this book scrutinises prevailing theory and definitions. Most valuably, this book proposes a new definition and model of public relations crisis, alongside a suggested extension to existing crisis communication theory in the form of a hierarchy of publics to be addressed during crises. This will help to address divergent publics with differing priorities in public relations crisis communication. This book is of interest to students, teachers, researchers and practitioners of public relations, communication, media and marketing, as well as professionals in the aviation industry and international relations.
  crisis communication case study: Risk and Crisis Communication Robert Littlefield, Timothy L. Sellnow, 2015-11-05 Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation.Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow’s approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.
  crisis communication case study: Managing Crises Arnold M. Howitt, Herman B. Leonard, 2009-02-11 From floods to fires, tornadoes to terrorist attacks, governments must respond to a variety of crises and meet reasonable standards of performance. What accounts for governments’ effective responses to unfolding disasters? How should they organize and plan for significant emergencies? With fifteen adapted Kennedy School cases, students experience first-hand a series of large-scale emergencies and come away with a clear sense of the different types of disaster situations governments confront, with each type requiring different planning, resourcing, skill-building, leadership, and execution. Grappling with the details of flawed responses to the LA Riots or Hurricane Katrina, or with the success of the Incident Management System during the Pentagon fire on 9/11, students start to see the ways in which responders can improve capabilities and more adeptly navigate between technical or operational needs and political considerations.
  crisis communication case study: Social Media and Crisis Communication Yan Jin, Lucinda L. Austin, 2022-02-25 The second edition of this vital text integrates theory, research, and application to orient readers to the latest thinking about the role of social media in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth, along with social media platforms and newer technology. Social Media and Crisis Communication, Second Edition provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on the ethics section, a short communication overview piece, and case studies for each area of application, it is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response.
  crisis communication case study: Cultural Competency for Emergency and Crisis Management Claire Knox, Brittany "Brie" Haupt, 2020-02 Disasters are complex and dynamic events that test emergency and crisis professionals and leaders - even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features Offers an in-depth understanding of cultural competence, making it well suited for teaching effectively in emergency preparedness; Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management; National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources; Pedagogy and andragogy theories that drive design and implementation; Pre and post tests for each case study allow faculty and trainers to empirically measure the participants' learning outcomes; Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment. With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities.
  crisis communication case study: Crisis Communication in Canada Duncan Koerber, 2017-10-25 Crisis Communication in Canada offers a unique scholarly and professional contribution, synthesizing recent research and providing a context for practical advice.
  crisis communication case study: Crisis Communication in the Digital Age Ayse Simin Kara, 2018-12-13 Over the course of recent years, in countries with high crisis expectation and risk probabilities, such as Turkey, a significant rise in the number of crises has been observed. Since current crisis practices are incident-specific, the role of public relations is largely overlooked, and, furthermore, crisis communication studies in non-Western cultures are scarce; this book fills these gaps through two distinct studies. The first highlights crisis management types and strategies by reflecting on interview responses collected from 35 different sectors and sub-sectors in Turkey. While interview findings are used to inform strategical know-how regarding the shift from crisis to opportunity during times of turbulence, the elicited responses reveal how practitioners perceive and respond to crises in the contemporary media landscape. The second analyses the recent upheaval caused by Watsons Turkey as a case study to stress the vital role of public relations in times of crisis.
  crisis communication case study: Public Health Preparedness Arnold M. Howitt, Herman B. Leonard, David W. Giles, 2017
  crisis communication case study: Internal Crisis Communication Mats Heide, Charlotte Simonsson, 2019-06-06 We live in a crisis society, with traditional media responding on a minute-by-minute basis on daily, seemingly inevitable, organizational crises. Whether crises have become more prevalent or we're simply more aware of them, they are now of great concern to organizations and crisis management and communication is a priority. Most organizations have a crisis response plan; many have dedicated crisis and security management staff. Yet much of the emphasis has been on action outside of the organization. Neglecting communication between managers and employees, they risk poor, inconsistent crisis management and the very real possibility of crisis escalation. Crisis management, like charity, begins in the home. Internal Crisis Communication is one of the first guides to communication inside organizations, before, during and after a crisis – not just on the acute crisis phase – to provide a complete and holistic guide for managers that will help them manage and contain crises. It includes an in-depth real-life case study, referred to throughout, from the author's own experience, which makes practical application explicit and the methodology clear. Strengthened by rigorous academic research and tested in real-life crisis situations, the methods included in this book will be invaluable for communication professionals, security officers and crisis managers, as well as valuable reading for students and researchers interested in crisis and risk management.
  crisis communication case study: Lukaszewski on Crisis Communication James Lukaszewski, 2015-04-03 Masterwork on Crisis Communication and Reputation Risk Selected as One of 30 Best Business Books of 2013 Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of 28 experts to call when all hell breaks loose -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.
  crisis communication case study: Crisis Communication (PB) Steven Fink, 2013-01-25 The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC PERCEPTION AND REALITY CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”—LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW
  crisis communication case study: Crisis Ready Melissa Agnes, 2018 Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you.
  crisis communication case study: Crisis Communication Finn Frandsen, Winni Johansen, 2020-08-24 Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.
  crisis communication case study: CRISIS MANAGEMENT: THE ART OF SUCCESS & FAILURE Yunus D. Saleh, 2016-07-19 No matter where we work or what we do, there is no stopping the fact that, at some point in our lives, we will encounter a crisis. How an individual responsible for dealing with these types of situations reacts is ultimately the deciding factor as to whether or not they come out safely on the other side. Crisis Management: The Art of Success and Failure focuses on different types of crises, symptoms, and models that recurrently threaten business and political environments. Pulling from no better teacher than history itself, Crisis Management is broken into 30 case studies that provide analysis and theoretical approaches that explore both successful and unsuccessful examples of management in the midst of crisis. While focusing primarily on business and politics, Crisis Management is a powerful tool for all readers who wish to understand how to better tackle crises when they arise. Learning how to remain calm and deal with critical situations is a skill that can be learned and mastered.
  crisis communication case study: What Were They Thinking? Steve Adubato, 2008-08-27 Some corporations spend millions of dollars on so-called crisis communication plans. Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they never face a crisis. Either way, as Steve Adubato says, Wishful thinking is no substitute for a strategic plan. Nationally recognized communication coach and four-time Emmy Awardûwinning broadcaster Steve Adubato has been teaching, writing, and thinking about comm¡unication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two controversial and complex public relations and media mishaps, many of which were played out in public. Among cases and people discussed are: The Johnson & Johnson Tylenol scare: Perhaps the best crisis management ever Don Imus: Sometimes saying sorry is too little too late Former Attorney General Alberto Gonzales: Authority does not put you above questioning Bill O'Reilly: Know when to stop defending yourself and save face Former EPA Administrator Christie Whitman: Proof that your written words can come back to haunt you Hurricane Katrina: A natural disaster that led to a larger governmental disaster The Catholic Church's pedophilia scandal: Denial won't get rid of the skeletons in your closet Arranged in short chapters detailing each case individually, the book provides a brief history of the topics and answers the questions: Who got it right? Who got it wrong? What can the rest of us learn from them?
  crisis communication case study: Social Media, Crisis Communication, and Emergency Management Connie M. White, 2011-09-20 Although recent global disasters have clearly demonstrated the power of social media to communicate critical information in real-time, its true potential has yet to be unleashed. Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies teaches emergency management professionals how to use social media to improve emergency planning, preparedness, and response capabilities. It provides a set of guidelines and safe practices for using social media effectively across a range of emergency management applications. Explaining how emergency management agencies can take advantage of the extended reach these technologies offer, the book supplies cutting-edge methods for leveraging these technologies to manage information more efficiently, reduce information overload, inform the public, and ultimately save lives. Filled with real-world examples and case studies, it is an ideal self-study resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at both the undergraduate and graduate levels. From crowdsourcing and digital volunteers to mapping and collective intelligence, Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies facilitates a clear understanding of the essential principles of social media. Each chapter includes an example of a local-level practitioner, organization, or agency using social media that demonstrates the transformative power of social media in the real world. The book also includes numerous exercises that supply readers with models for building their own social media sites and groups—making it a must-read for anyone who wants to learn more about the communication and information structures supported by social media. Visit the author’s homepage: http://sites.google.com/site/conniemwhite/Home
  crisis communication case study: Case Studies in Crisis Communication Amiso M. George, Cornelius B. Pratt, 1997-08-13 Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.
  crisis communication case study: Public Relations Practices Allen H. Center, Frank E. Walsh, 1985
  crisis communication case study: Risk and Crisis Communications Pamela (Ferrante) Walaski, 2011-07-07 The go-to guide for learning what to say and how to say it In this climate of near constant streams of media messages, organizations need to know how to effectively communicate risks to their audiences and what to say when a crisis strikes. Risk and Crisis Communications: Methods and Messages is designed to help organizations understand the essential components of communicating about risks during a crisis, and it carves out a role for safety health and environmental (SH&E) professionals in the process. Covering common theoretical concepts and explaining the positions of noted experts in the field such as Peter Sandman and Vincent Covello, the book provides a fundamental understanding of the process behind crafting effective messages for a variety of different situations and explains the consequences of saying the wrong thing to an emotional audience. Incorporating numerous case studies—including the BP Deepwater Horizon Oil Spill and the 2010 H1N1 pandemic—it shows how messages can change the way an audience perceives an event and how they react to it, clearly demonstrating how ineffective messages can create untold difficulties for an organization's public image. Savvy SH&E professionals know that their role in helping to craft risk and crisis messages as well as assisting in the execution of risk communication plans provides a critical path to becoming more valuable members of their organizations. Risk and Crisis Communications: Methods and Messages provides invaluable assistance in helping SH&E professionals add value to their organization.
  crisis communication case study: The Four Stages of Highly Effective Crisis Management Jane Jordan, 2011-03-14 From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate l
  crisis communication case study: The Handbook of Crisis Communication W. Timothy Coombs, Sherry J. Holladay, 2012-01-10 Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
  crisis communication case study: Social Media Use In Crisis and Risk Communication Harald Hornmoen, Klas Backholm, 2018-10-01 The ebook edition of this title is Open Access and is freely available to read online. Presenting research on social media use in crisis and risk cases: a terrorist attack, a natural disaster and an infectious disease of international concern, this book investigates how social media plays a crucial role in mitigating or preventing crises.
  crisis communication case study: Crisis Communication Richard L. Johnson (M.A.), 2006
  crisis communication case study: Application of Social Media in Crisis Management Babak Akhgar, Andrew Staniforth, David Waddington, 2017-03-27 This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.
  crisis communication case study: Digital Services in Crisis, Disaster, and Emergency Situations Oliveira, Lídia, Tajariol, Federico, Gonçalves, Liliana Baptista, 2021-01-29 The contemporary world is characterized by the massive use of digital communication platforms and services that allow people to stay in touch with each other and their organizations. On the other hand, it is also a world with great challenges in terms of crisis, disaster, and emergency situations of various kinds. Thus, it is crucial to understand the role of digital platforms/services in the context of crisis, disaster, and emergency situations. Digital Services in Crisis, Disaster, and Emergency Situations presents recent studies on crisis, disaster, and emergency situations in which digital technologies are considered as a key mediator. Featuring multi- and interdisciplinary research findings, this comprehensive reference work highlights the relevance of society’s digitization and its usefulness and contribution to the different phases and types of risk scenarios. Thus, the book investigates the design of digital services that are specifically developed for use in crisis situations and examines services such as online social networks that can be used for communication purposes in emergency events. Highlighting themes that include crisis management communication, risk monitoring, digital crisis intervention, and smartphone applications, this book is of particular use to governments, institutions, corporations, and professionals who deal with crisis, disaster, and emergency scenarios, as well as researchers, academicians, and students working in fields such as communications, multimedia, sociology, political science, and engineering.
  crisis communication case study: Risk Issues and Crisis Management in Public Relations Michael Regester, Judy Larkin, 2008-06-03 The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.
  crisis communication case study: Encyclopedia of Crisis Management K. Bradley Penuel, Matt Statler, Ryan Hagen, 2013-03 From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with lessons learned in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic Reader's Guide in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an All-Hazards Preparedness Plan is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.
  crisis communication case study: Communicating in a Crisis Robert DeMartino, 2009-02 A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.
  crisis communication case study: Organizational Crisis Communication Finn Frandsen, Winni Johansen, 2016-10-19 When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
  crisis communication case study: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Effective Communication Strategy During Crisis: A Case of the …
Crisis communication is an integral part of public relations and organizational management at large involving the timely and strategic sharing of information during a crisis or emergency.

Is Care in the Air?: A Crisis Ethics Case Study of American …
Applied Model of Care Considerations and Situational Crisis Communication Theory. To investigate how, if at all, American Airlines ethically communicated to their publics with visible …

Fight Viral with Viral: A Case Study of Domino’s Pizza’s Crisis ...
Taking a situational approach to crisis communication, Coombs (2004) offers the Situational Crisis Communication Theory as an explanation for how organizations select a crisis response strategy.

Crisis communication failures: The BP Case Study
The aim of this paper is to assess BP crisis communication relating to the Deepwater Horizon disaster and mainly to point out failures by using the existing models and theories related to …

Crisis Communication Management: A Case Study of Oxfam’s …
This case study will use Oxfam’s Haiti sexual exploitation scandal as an attempt to understand how crises are managed and received on Instagram, a visual-oriented social media platform.

Communicating in a Crisis: A Case Study of the BP Oil Spill
Vincent Covello and his colleagues at the Center for Risk Communication have developed a theoretical model of fifteen key factors vital in understanding how an audience in a crisis …

A case study approach to issue and crisis management
School of Applied Communication, RMIT University, Melbourne, Australia Abstract Purpose – The purpose of this paper is to encourage understanding of the practical value to managers and …

Crisis Communication: Case Studies and Lessons Learned …
Part one provides 11 case studies of natural disasters, terror attacks and transportation incidents, selected to highlight exceptional examples of crisis communication (either good or poor) or …

Crisis communication. Case study: Cadbury worm controversy
crisis communication, an assessment of popular image crisis cases can be relevant and important for understanding the process of solving them. Thus, the paper focuses on identifying and …

Crisis communication failures: The BP Case Study
The aim of this paper is to assess BP crisis communication relating to the Deepwater Horizon disaster and mainly to point out failures by using the existing models and theories related to …

COMMUNICATING CRISIS PREPAREDNESS: A CASE STUDY OF …
This study examined the internal communication strategies and channels used by Electricity Company of Ghana Limited (ECG) in its preparations towards crises. It also studied ECG’s …

The Role Of Communication In Crisis Management In …
The specific objectives of the study were to determine the role communication plays during the various stages of crisis management; to determine the factors that affect the implementation of …

A Sequential Approach in Crisis Communication: Integrating …
Mar 8, 2024 · In the case study component of this course, teams select and analyze recent, real-world organizational crises to evaluate the effectiveness of crisis communication. Each team …

A CASE STUDY OF NASA’S COLUMBIA TRAGEDY: AN …
This thesis takes a case study approach using organizational learning and sensemaking theories to investigate crisis communication within NASA’s 2003 Columbia tragedy.

Communication and Crisis Management in Emergency: A Case …
Abstract The purpose of this study is two-fold: (1) to examine communication of leadership during emergency and (2) to investigate engagement between communication and crisis …

Crisis Communication Failure: A Case Study of Typhoon Morakot
Throughout the stages, three main themes of Taiwanese government’s response to Typhoon Morakot emerged: 1) ignoring the warning signs in pre-crisis stage, 2) failure in crisis response …

Intercultural Communication and Crisis Management: Ikea …
Jul 23, 2015 · This study addresses IKEA’s crisis and seeks to answer the question of how intercultural differences lead to crisis in international business. In the conceptual background, …

Crisis Communication: Case Studies and Lessons Learned from ...
With a focus on critical communication elements and lessons learned, Brataas offers valuable advice – based on personal experi-ence with natural disasters, accidents and terror attacks – …

A Case Study of the Risk and Crisis Communications Used in …
The purpose of this study was to examine the risk and crisis communication efforts taken by public relations practitioners in the produce industry during the 2008 Salmonella outbreak to …

The Challenge of Exemplification in Crisis Communication
This case study characterizes the crisis communication challenges and potential response strategies of organizations facing crises of perception created by media exemplars. Exemplars …

Crisis Communication in the Digital Age - Cambridge …
Crisis Communication in the Digital Age: Manage or Rampage ix generate more value by creating competitive advantages through corporate ... Watsons Turkey as a case study analysis to …

SENSEMAKING IN SOCIAL MEDIA CRISIS …
SENSEMAKING IN SOCIAL MEDIA CRISIS COMMUNICATION – A CASE STUDY ON THE BRUSSELS BOMBINGS IN 2016 Milad Mirbabaie University of Duisburg-Essen, Duisburg, …

Communicating During Crisis: A Case Study of the 2010 BP …
Results reveal that BP’s response incorporated both best practices of crisis communication, as well as crisis responses that could be categorized as unethical. Such unethical responses …

Crisis Communication - Cambridge University Press
Crisis Communication in a Digital World Crisis Communication in a Digital World provides an introduction to major crisis communication ... Case study: Into the inferno 61 Fans, …

Crisis Preparation Communication in Universities - DiVA
Title: Crisis Preparation Communication in Universities: A case study of Jönköping University Authors: Elise Chamberlain and Simon Edin Tutors: Khizran Zehra and Elvira Kaneberg Date: …

Case study: Analysis the public relation crisis caused by the
PR Case Study Lin Cao 838289 Evaluation of the Samsung’s Public Relation Function Public relations has varied functions including crisis communication, media relations, public affairs, …

Risk Communication Failure: A Case Study of New Orleans …
Risk Communication Failure: A Case Study of New Orleans and Hurricane Katrina Terry W. Cole & Kelli L. Fellows The devastating event that was hurricane Katrina is a fertile field for risk and …

Role of Effective Communication in Crisis Management
case study method is employed to explore various crises spanning different industries and sectors. Each case study delves into the communication strategies implemented by …

Crisis Communication Failure: A Case Study of Typhoon …
Keywords: Typhoon Morakot, crisis communication, crisis leadership, best practices in crisis communication 1. Introduction Taiwan is no stranger to natural disasters, having experienced …

University Crises in Africa: A Situational Crisis …
University Crises in Africa: A Situational Crisis Communication Theory Case Study of Daystar University, Kenya Benjamin Muindi & Caroline Kiarie To cite this article: Benjamin Muindi & …

Case Study: Facebook In Face of Crisis. - Universidade …
Case Study: Facebook In Face of Crisis. Raquel Pita Guerreiro Marcelino Duarte Abstract Created to connect people in a limited academic environment, Facebook rapidly became the …

Frames and framing effects in Chinese online and offline …
Chinese online and offline crisis communication: the case study of a celebrity scandal, Chinese Journal of Communication, DOI: 10.1080/17544750.2018.1473265 To link to this article: …

case study Lessons from Chipotle Mexican Grill's Foodborne …
• Evaluate Chipotle’s crisis management and recovery strategies and tactics in response to negative publicity. • Compare and contrast Chipotle’s approach and actions and benchmark …

The Challenge of Exemplification in Crisis Communication
esearch The Challenge of Exemplification in Crisis Communication Deborah D. Sellnow and Timothy L. Sellnow Abstract This case study characterizes the crisis communication …

The Role of Media in Crisis Communication and Crisis …
In the realm of crisis communication, media functions as the essential bridge connect-ing crisis information to the public. It acts as the primary channel through which details ... The Toyota …

Running head: CASE STUDY ANALYSIS OF CHICK-FIL-A 1 …
CASE STUDY ANALYSIS OF CHICK-FIL-A 11 The researcher will analyze the crisis management surrounding this situation using rhetorical methods, specifically observing crisis management …

INFLUENCE OF SOCIAL MEDIA ON CRISIS MANAGEMENT
AMONG CORPORATE ORGANISATIONS IN KENYA: A CASE STUDY OF SAFARICOM PUBLIC LIMITED COMPANY Kabura Immaculate Njoroge Reg. No: K50/6768/2017 ... Crisis …

SITUATIONAL CRISIS COMMUNICATION THEORY - ICDST
To explore this issue further, a case study of a crisis that Scandinavian Airlines System (SAS) experienced in 2007 that resulted in the grounding of Dash 8-Q400 aircraft was employed in …

Crisis Communication as Trust Repair Strategy in the Fast …
1. To discover how crisis communication strategies can mitigate negative impacts on the reputation of the organisation belonging to the fast-food industry. 2. To evaluate and compare …

Protecting Professional Football: A Case Study of Crisis …
and successful crisis communication responses employed by the NFL, in light of the league's culturally-ingrained position, inform professional practice and future crisis communication …

THE ROLE OF SOCIAL MEDIA IN CRISIS …
the role of social media in crisis communication in security firms in kenya a case study of g4s kenya limited name: kote laura dorothy adm no: k50/69895/2011 a research project submitted …

CASE STUDY OF NFL’S RAY RICE DOMESTIC VIOLENCE …
Requirements for the Degree of Master of Arts in Mass Communication CASE STUDY OF NFL’S RAY RICE DOMESTIC VIOLENCE INCIDENT AND CRISIS COMMUNICATION …

Influence of Social Media on Crisis Management Among …
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Active listening in the management of crisis communication: …
Cristòfol, F. J., de San Eugenio-Vela, J. & Paniagua-Rojano, F. J. Active listening in the management of crisis communication: Case study of the 2017 terrorist attack in Barcelona

AIRLINES FLIGHTS 965, 1420, AND 587 A THESIS
Sep 11, 2024 · A CRISIS COMMUNICATION CASE STUDY OF AMERICAN AIRLINES FLIGHTS 965, 1420, AND 587 by BARBEE CONDIT, B.A. A THESIS IN COMMUNICATION STUDIES …

Facing the information void: A case study of Malaysia …
The crisis stagecalled the res, ponse phase of crisis communication (Hale, Dulek & Hale, 2005), is the most critical moment of crisis management due to the “high levels of

The Role Of Communication In Crisis Management In …
the role of communication in crisis management in institutions of higher learning in kenya: a case study of the university of nairobi mbui, victoria mukii a research project submitted to the school …

Facebook and Twitter in Crisis Communication: A …
Communication: A Comparative Study of Crisis Communication ... and crisis communication. Sweden is a suitable case to analyse in this regard because it is one of the world’s

TOURISM CRISIS COMMUNICATION CASE STUDY - aoe.fi
Tourism crisis communication case study. The goal of this assignment is to explore the communication strategies employed during the forest fires in Rhodes/Greece/Hawaii or the …

Th e I m p a c t o f S o c i a l Me d i a o n C r i s i s Ma n a ge …
This case study will discuss the crisis that Domino’s Pizza Inc. faced when two employees posted a prank video on social media in 2009. The case study will discuss the strategies Domino’s …

Microsoft Word - JFGRA case study ver 2.docx
The Toyota crisis presents a case to examine the role of media coverage – including newspapers, online news, blogs, and forums – in shaping corporate reputation. This paper uses the a …

MAPLE LEAF CASE STUDY: AN EXAMPLE OF - Whelton …
MAPLE LEAF CASE STUDY: AN EXAMPLE OF CRISIS MANAGEMENT By Colin P. Stevenson (plaintiffs' counsel) INTRODUCTION The first part of this paper provides an interested …

Target Cyber Attack: A Columbia University Case Study
Second, this case study will discuss the importance of corporate responses to data breaches when they do happen, using Target as an example. The case includes the following elements; …

UNIVERSITI PUTRA MALAYSIA CRISIS …
CRISIS COMMUNICATION: A CASE STUDY IN TENAGA NASIONAL BERDAD By SAIDA THUL NIZAH BTE MAT TAZIN November 1999 Chairman: Encik Abdul Mu'ati @ Zamri B. Ahmad …

Crisis Communication: A case study of the Integrated Master …
Crisis Communication: A case study of the Integrated Master Plan Crisis in Oromia regional state A Thesis Presented to the School of Journalism and Communication By: Minale Gebeyehu …

How do luxury brands manage crises effectively and rebuild …
approaches, the study ultimately uncovered surprising similarities in their strategies. Through thorough analysis and comparison, this study offered invaluable insights for future …

Cadbury Malaysia Porcine DNA Case: Lessons from Crisis
The discussion of the case surrounded on the chronology of the case, crisis communication and management strategies carried out by Cadbury and lessons learned from it. This has called …

Pulse Nightclub Shooting – A Case Study
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Crisis Communication @ Nestlé - IRGC
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Analysing Crisis Communication Strategies of Airline …
The study is a case based to comprehensively understand Southwest Airline and the crisis it confronted. This aims at critically analysing the communication tactics and strategies used by …

The Role of Communication in Effective Crisis Management: …
communication gap and the efforts by the top and middle-level management. So, preventive measures can be taken for smooth tackling of crisis to have minimum colossal damage to the …

Internal Communication within an Institution of Higher …
During the COVID-19 Crisis: A Case Study A Dissertation Submitted to the Graduate Faculty of the University of New Orleans ... Keywords: COVID-19, Crisis Communication, Crisis …

Lessons on Effective Crisis Communication - SAGE …
The lessons, culled from numerous case studies and research on crisis communication, address a multitude of issues. Some of the lessons—such as determining your goals, for ... of effective …

5’ 7’ ’’ UNIVERSITY OF EDUCATION, WINNEBA CRISIS …
Feb 4, 2015 · Relevance of the Situational Crisis Communication theory to the study 48 2.11. Chapter summary 51 CHAPTER THREE: METHODOLOGY 3.0.Introduction 52 3.1. Research …

Regina Collins Dr. Norbert Elliot - New Jersey Institute of …
Corporate Communication Case Study PepsiCo’s Communication Strategy During Product Tampering Scare Case Objective In June of 1993, numerous reports of product tampering …

Crisis communication strategies of police organizations …
Crisis communication strategies of police organizations subsequent negative public perception and media framing. ... Case Study about police organization regarding inpolice …

THE ROLE OF SOCIAL MEDIA IN CRISIS …
A qualitative case study of the fire in Moerdijk and the shooting incident in Alphen aan den Rijn in 2011. The role of social media in crisis communication from a democratic perspective ... crisis …

Mapping crisis communication in the communication …
Mapping crisis communication in the ... image restoration theory was applied to analyze and study several case-based situations while the situational crisis communication

Volcanic crisis communication: The case of the Mt. Merapi …
This study aims to explore the local government's implementation of volcanic crisis communication during the emergency response to the eruption of Mount Merapi in Sleman, …

Pepperdine Journal of Communication Research
Pepperdine Communication Research Journal 24 $16.7 Million To Save One Reputation: How Starbucks Responded Amidst a Racial Sensitivity Crisis Monica Avila, Hannah Parkin & …