| crisis management training courses: Crisis Ready Melissa Agnes, 2018 Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you. |
| crisis management training courses: Assisting Individuals in Crisis George Everly, Jr., 2015-02-01 Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called emotional first aid. This program is designed for teach participants the fundamentals of, and a specific protocol for, individual crisis intervention.This course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress. |
| crisis management training courses: The Four Stages of Highly Effective Crisis Management Jane Jordan, 2011-03-14 From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate l |
| crisis management training courses: Campus Crisis Management Eugene L. Zdziarski, Norbert W. Dunkel, J. Michael Rollo, 2007-03-30 A practical, hands-on resource that is filled with examples,samples, forms, and checklists, Campus Crisis Managementwill help administrators evaluate, revise, or establish acomprehensive crisis management plan appropriate for theirinstitution. Campus Crisis Management contains the must-haveinformation on crisis management and · Explains how todevelop a comprehensive crisis management system · Identifies thedifferent types of crises using the Crisis Matrix · Examines thestructure, operation, and training of a crisis team · Presents acomprehensive approach for developing a campus crisis managementplan · Exploresstrategies for working with the media · Tells how towork with outside agencies · Includesinformation on critical incident stress management |
| crisis management training courses: You're It Leonard J. Marcus, Eric J. McNulty, Joseph M. Henderson, Barry C. Dorn, 2019-06-11 Become a better crisis leader while equipping yourself with the tools for every day transformative leadership Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders-from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take readers through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits. The authors introduce readers to the pragmatic model and methods of Meta-Leadership. They show you how to understand what is happening during a moment of crisis and change, what to do about it, and how to hone these skills to lead high-performing teams. Then, when crisis hits, you can pivot to be the leader people follow when it matters most. A book for turbulent times, You're It is essential reading for anyone preparing to lead an adaptive team through crisis and change. |
| crisis management training courses: Where's My Umbrella, a Crash Course in Crisis Management Len Biegel, 2014-10-15 Regardless of how respected or careful a company is, preparing for the possibility of a crisis is essential in today's business world. WHERE’S MY UMBRELLA offers valuable insights that any business should want to hear and follow. Gary Sheffer Vice President of Communications and Public Affairs. GE “The best way for any executive to manage any issue is to do so with a 360 view and to reach out to experts. There is no doubt that Len is someone to consult for expert advice.” Rick Sasso President MSC Cruises Len, president of the communications counseling firm The Biegel Group brings his deep experience in a wide range of crises and reputation challenges to WHERE’S MY UMBRELLA. From the Tylenol tampering to 9/11 to hurricanes and environmental crimes, Biegel not only chronicles a host of wakeup calls. He tells what they mean. Len makes the case that many crises can be prevented. |
| crisis management training courses: The Angry Smile Jody Long, Nicholas James Long, Signe Whitson, 2009 Learn the Powerful Skills of Benign Confrontation! *Step 1: Recognize the patterns of passive-aggressive behavior *Step 2: Refuse to engage in the Passive-Aggressive Conflict Cycle *Step 3: Affirm the anger *Step 4: Mange the denial *Step 5: Revisit the thought *Step 6: Identify areas of competence What is passive-aggressive behavior? The authors of this three-part book have studied the psychology of this behavior for over four decades in both clinical and educational settings. They offer real-world examples and empowering, practical strategies for working with or when confronted with individuals who exhibit any of the five levels of passive aggressiveness. |
| crisis management training courses: Emergency Response Guidebook U.S. Department of Transportation, 2013-06-03 Does the identification number 60 indicate a toxic substance or a flammable solid, in the molten state at an elevated temperature? Does the identification number 1035 indicate ethane or butane? What is the difference between natural gas transmission pipelines and natural gas distribution pipelines? If you came upon an overturned truck on the highway that was leaking, would you be able to identify if it was hazardous and know what steps to take? Questions like these and more are answered in the Emergency Response Guidebook. Learn how to identify symbols for and vehicles carrying toxic, flammable, explosive, radioactive, or otherwise harmful substances and how to respond once an incident involving those substances has been identified. Always be prepared in situations that are unfamiliar and dangerous and know how to rectify them. Keeping this guide around at all times will ensure that, if you were to come upon a transportation situation involving hazardous substances or dangerous goods, you will be able to help keep others and yourself out of danger. With color-coded pages for quick and easy reference, this is the official manual used by first responders in the United States and Canada for transportation incidents involving dangerous goods or hazardous materials. |
| crisis management training courses: The New (Ab)Normal Yossi Sheffi, 2020-10-01 Much has been written about Covid-19 victims, how scientists raced to understand and treat the disease, and how governments did (or did not) protect their citizens. Less has been written about the pandemic’s impact on the global economy and how companies coped as the competitive environment was upended. In his new book, The New (Ab)Normal, MIT Professor Yossi Sheffi maps how the Covid-19 pandemic impacted business, supply chains, and society. He exposes the critical role supply chains play in helping people, governments, and companies to manage the crisis. The book draws on executive interviews, pandemic media coverage, and historical analyses. Sheffi also builds on themes from his books The Resilient Enterprise (2005) and The Power of Resilience (2015) to enrich the narrative. The author paints a compelling picture of how the Covid-19 virus is changing many facets of human life and what our post-pandemic world might look like. This must-read book helps companies to redefine their business models and adjust to a fast-evolving economic landscape. The stage is set In Part 1 of the book, “What Happened,” the author looks at how companies fought to mend the global economic fabric even as the virus ripped more holes in it. Part 2, “Living with Uncertainty,” views the crisis through a supply chain risk management lens derived from Yossi Sheffi’s previous books. This perspective shows how companies create corporate immune systems to quickly recognize and manage large-scale disruptions. The ongoing pandemic is creating a new normal in life, work, and education—covered in Part 3, “Adjustment Required.” Consumer fears about the contagion as well as government mandates require businesses in industries such as retail, hospitality, entertainment, sports, and education to create “safe zones” for workers and customers. Many elements of the book – especially in Part 4, “Supply Chains for the Future” – show how the virus accelerated preexisting trends in technology adoption. China was the epicenter of the pandemic; it also was the first nation to be disrupted and recover. Part 5 of the book, “Of Politics and Pandemics,” explains why reports that companies are abandoning China in favor of other offshore manufacturing centers do not reflect reality. Fundamentally, The New (Ab)Normal is about businesses trying to create a better future in a time of extreme uncertainty – a point emphasized in Part 6, “The Next Opportunities.” The outlook is not necessarily gloomy. The advance of technology is accelerating, a trend that can level the playing field between small and large companies. Nimble small businesses are using a growing array of off-the-shelf cloud computing and mobile apps to deploy sophisticated technologies in their supply chains and customer interfaces. The New (Ab)Normal Another new normal is working from home. Remote working enables individuals to live anywhere and companies to recruit talent from anywhere. Education, especially higher education, faces a major disruption (and major opportunity) that is likely to shake the high-cost model of in-person education in favor of online or hybrid education. Regrettably, the book recognizes one trend accentuated by Covid-19--the growing inequality, and anticipates that the new normal will be more stratified. |
| crisis management training courses: Manager's Guide to Crisis Management Jonathan Bernstein, 2011-11-11 Lead your Organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization. Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing crises Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful crisis management Tools: Specific planning procedures, tactics, and hands-on techniques |
| crisis management training courses: Encyclopedia of Crisis Management K. Bradley Penuel, Matt Statler, Ryan Hagen, 2013-03 From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with lessons learned in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic Reader's Guide in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an All-Hazards Preparedness Plan is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc. |
| crisis management training courses: Crisis Management in Anesthesiology E-Book David M. Gaba, Kevin J. Fish, Steven K. Howard, Amanda Burden, 2014-09-02 The fully updated Crisis Management in Anesthesiology continues to provide updated insights on the latest theories, principles, and practices in anesthesiology. From anesthesiologists and nurse anesthetists to emergency physicians and residents, this medical reference book will effectively prepare you to handle any critical incident during anesthesia. - Identify and respond to a broad range of life-threatening situations with the updated Catalog of Critical Incidents, which outlines what may happen during surgery and details the steps necessary to respond to and resolve the crisis. - React quickly to a range of potential threats with an added emphasis on simulation of managing critical incidents. - Useful review for all anesthesia professionals of the core knowledge of diagnosis and management of many critical events. - Explore new topics in the ever-expanding anesthesia practice environment with a detailed chapter on debriefing. - eBook version included with purchase. |
| crisis management training courses: Introduction to Emergency Management George Haddow, Jane Bullock, Damon Coppola, 2013-09-23 Introduction to Emergency Management, Fifth Edition, offers a fully up-to-date analysis of US emergency management principles. In addition to expanding coverage of risk management in a time of climate change and terrorism, Haddow, Bullock, and Coppola discuss the impact of new emergency management technologies, social media, and an increasing focus on recovery. They examine the effects of the 2012 election results and discuss FEMA’s controversial National Flood Insurance Program (NFIP). Introduction to Emergency Management, Fifth Edition, gives instructors and students the best textbook content, instructor-support materials, and online resources to prepare future EM professionals for this demanding career. Introduction to FEMA's Whole Community disaster preparedness initiative Material on recent disaster events, including the Boston Marathon Bombing (2013), Hurricane Sandy (2012), the Joplin Tornado (2011), the Haiti Earthquake (2011), and the Great East Japan Earthquake (2010) New and updated material on the Department of Homeland Security and the ongoing efforts of the emergency management community to manage terrorism hazards Top-of-the-line ancillaries that can be uploaded to Blackboard and other course management systems. |
| crisis management training courses: Cyber Crisis Management Planning Jeffrey Don Crump, 2019 This book provides a step-by-step process an organization can follow to develop their own plan to minimize a major cyber incident with a framework for a cyber crisis management plan that digs into the details needed to build the plan. |
| crisis management training courses: High-Stakes Leadership in Turbulent Times Mike Barger, 2021-03-24 Even the greatest organizations suffer great disasters. Are you ready for the storms that are looming? From a leader who has managed high-flying, high-stakes, and high-tech organizations comes a book about what it really takes to lead people and institutions through a major crisis, through the most perilous and unforgiving circumstances, and to survive and thrive against all odds. JetBlue co-founder and former Navy TOPGUN chief instructor Dr. Mike Barger helps us see why exceptional leadership is immensely challenging but vitally important when organizations find themselves amid turbulent times. He gives it to us straight in a book that is as relevant for aspiring leaders (like MBA students) as it is for seasoned leaders (Fortune 1,000 executives). Every leader will be forced to guide a team through a crisis, and it's time for everyone -- from small business owners to nonprofit directors to the corporate C-suite -- to make plans for being their best when the worst comes calling. LOVE Your Stakeholders, Every Step of the Way Every organization -- regardless of industry or size -- has valued stakeholders, like customers, employees, suppliers, investors, and competitors ... and many also work with communities, regulators, and the media. With so many stakeholders to think about, it can be easy to neglect them, forgetting about their unique (and sometimes competing) needs and perspectives. In a crisis, that neglect translates into further catastrophe. In his debut business book, High-Stakes Leadership in Turbulent Times, Mike Barger suggests that no matter where you work and lead, stakeholders are your greatest assets ... in good times and bad. Travel with Barger into emergency command centers and airport terminals, where key decisions were made during a 2007 JetBlue Airways winter-storm crisis now infamously known as the Valentine's Day Massacre. Learn how to step up when you mess up, how to engage and serve your stakeholders, and how to prepare yourself and your organization -- operationally, emotionally, and culturally -- before, during, and after the going gets tough. Learn to Effectively Navigate the Challenges of Significant Organizational Disruptions Crises and organizational disruptions have become increasingly common in today's fast-moving, constantly evolving business environment. The world is volatile, uncertain, complex, and ambiguous (VUCA), and leaders at every level must be prepared for the unexpected. High-Stakes Leadership in Turbulent Times helps readers discover how and why an understanding of various stakeholder perspectives can inform and dramatically improve a leader's response to events that threaten an organization's very survival. Learn about developing individual and organizational resilience -- the ability to anticipate potential threats; to cope effectively with adverse events when they occur; and to adapt to changing conditions to ensure a viable path forward for yourself, your team, and your organization. Learn how to estimate what kinds of crises might be on your horizon, how your stakeholders are likely to react, and how to effectively communicate your way through it. A game-changing, organization-saving book ... complete with chapter-end activities, universally relevant action plans, and reflection questions to help you grow as a high-stakes leader. |
| crisis management training courses: Is-26 Guide to Points of Distribution Fema, 2010-08-11 Points of Distribution . Points of Distribution are centralized locations where the public picks up life sustaining commodities following a disaster or emergency . Commodities usually include shelf stable food and water What are Points of Distribution or PODs? During a disaster, one method of issuing supplies may not be enough. A Local Emergency Management Agency (LEMA) could use other distribution systems or use all of them at once. All three complement each other and provide expanded distribution coverage. For this Guide, we will focus on Points of Distribution or PODs. PODs can accommodate vehicle traffic (drive-thru), pedestrian traffic (walk thru), and mass transit traffic (bus or rail). Each person or vehicle receives a set amount of supplies. The recommended amount is for each person/vehicle to receive enough for a household of three. The amount of supplies provided will differ depending on the type of transportation used. For instance, more supplies are provided to someone in a car than to a pedestrian who must hand carry items. |
| crisis management training courses: Executing Crisis Jo Robertson, 2019-11-07 Business leaders would be better served by understanding key crisis concepts and applying them to their own situation rather than relying on crisis advisors to swoop in to take care of a problem once it has become a crisis. Loaded with Case Studies! How leaders deal with crisis can clarify character and strengthen reputation. On the other hand, the wrong words and actions from the C-Suite can worsen the crisis spiral. Crisis management does not begin on the day the fire erupts, the hurricane barrels through, or the accident happens. Dr. Jo Robertson, a leading expert in heading off and containing crisis, lays out the key concepts that business leaders need to apply to their own organizations so they don’t have to rely on outside crisis advisors to swoop in and save the day. |
| crisis management training courses: Crisis Intervention Alan A. Cavaiola, Joseph E. Colford, 2017-10-24 Crisis Intervention takes into account various environments and populations across the lifespan to provide students with practical guidelines for managing crises. Drawing on over 25 years of relevant experience, authors Alan A. Cavaiola and Joseph E. Colford cover several different types of crises frequently encountered by professionals in medical, school, work, and community settings. Models for effectively managing these crises are presented along with the authors’ own step-by-step approach, the Listen–Assess–Plan–Commit (LAPC) model, giving students the freedom to select a model that best fits their personal style or a given crisis. Future mental health professionals will gain the knowledge, skills, and confidence to help their clients manage the crises they will encounter in their day-to-day lives. |
| crisis management training courses: Crisis Resource Manual Cheri Lovre, Crisis Management Institute (Salem, Or.), 1993-09-01 This resource begins with a checklist of things to do and brief explanations of each item on the list. The next section provides forms, fliers and letters with permission to copy those pages during crises to assist in the response, including guidelines for administrators, counselors and teachers, agendas for meetings, templates for announcements to students and parent letters to be sent home. The section on Safe Rooms outlines materials and supplies needed to help students grieve. Included is a chapter on activities to do with youth to assist in the grieving process, including both art and other activities. One chapter covers unusual or challenging deaths (suicide, homicide, missing children and more). Suggestions for Life Tributes (a school-based, student organized memory gathering) are provided. A section on trauma gives a basic format for understanding how those who were at the scene of a death may struggle and how schools can support those assist those students to continue to participate in the academic process in spite of the difficulties with memory and focus. The chapter on follow-up provides key factors in preventing one crisis from cascading into more. Finally, staff tasks and assignments are listed. The book is organized such that what one needs to respond to the crisis at hand is in the front of the book, easy and fast to find when every second counts. Information about planning and training is in the back. The book is designed to be what school staff reach for in the heat of the moment, so the organization of the first half is based on the timelines of what is needed at each step along the way during the crisis. When first examining the book, users are encouraged to start at the back for organizational information to put in place, knowing that, when crisis strikes, what you need immediately is on page one. |
| crisis management training courses: Campus Crisis Management Eugene L. Zdziarski, Norbert W. Dunkel, J. Michael Rollo, 2020-12-29 Campus Crisis Management is a practical resource that helps campus administrators evaluate, revise, or establish a comprehensive crisis management plan appropriate for their college or university. Filled with examples, assessment tools, and checklists, this book describes the individuals who should be involved in developing a campus plan, what a plan should include, as well as a variety of crisis events and issues that should be addressed in a comprehensive crisis management plan. Including contributions from renowned practitioners at all levels, this fully revised, new edition contains the must-have information on crisis management, such as: How to develop a comprehensive crisis management system The different types of crises using the crisis matrix The structure, operation, and training of a crisis team Strategies for working with the media New chapters addressing behavioral intervention teams, active shooter situations, Title IX guidance, campus demonstrations, outbreaks of infectious and contagious diseases, and special event management. From a senior administrator working with an institution-wide emergency operations team, to a new professional looking to develop plans and protocols to respond to critical incidents, Campus Crisis Management is a comprehensive guide to planning and preparing for campus emergencies of any scale. |
| crisis management training courses: Emergency Management Lucien G. Canton, 2007-02-03 This book propounds an all-hazards, multidisciplinary approach to emergency management. It discusses the emergency manager’s role, details how to establish an effective, integrated program, and explores the components, including: assessing risk; developing strategies; planning concepts; planning techniques and methods; coordinating response; and managing crisis. Complete with case studies, this is an excellent reference for professionals involved with emergency preparedness and response. |
| crisis management training courses: Prehospital Behavioral Emergencies and Crisis Response American Academy of Orthopaedic Surgeons (AAOS),, AAOS, Dwight A. Polk, Jeffrey T. Mitchell, 2008-12-09 Prehospital Behavioral Emergencies and Crisis Response was designed to complement Jones & Bartlett Learning's Continuing Education series. This resource educates readers on the crisis and behavioral health issues of patients in the prehospital environment. Separated into three parts, coverage includes: the acute behavioral crisis, chronic mental health issues, and prehospital response. Prehospital Behavioral Emergencies and Crisis Response simplifies various types of diagnosed mental disorders such as mood, personality, eating, and sleeping, as well as schizophrenia and psychosis. This is a great resource for continuing education courses and is also appropriate for any basic, intermediate, or paramedic prehospital provider course. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition. |
| crisis management training courses: The SAFER-R Model George Everly, Jr., 2017-04 Psychological Crisis Intervention: The SAFER-R Model is designed to provide the reader with a simple set of guidelines for the provision of psychological first aid (PFA). The model of psychological first aid (PFA) for individuals presented in this volume is the SAFER-R model developed by the authors. Arguably it is the most widely used tactical model of crisis intervention in the world with roughly 1 million individuals trained in its operational and derivative guidelines. This model of PFA is not a therapy model nor a substitute for therapy. Rather it is designed to help crisis interventionists stabile and mitigate acute crisis reactions in individuals, as opposed to groups. Guidelines for triage and referrals are also provided. Before plunging into the step-by-step guidelines, a brief history and terminological framework is provided. Lastly, recommendations for addressing specific psychological challenges (suicidal ideation, resistance to seeking professional psychological support, and depression) are provided. |
| crisis management training courses: Crisis Management Sarah Kovoor-Misra, 2019-01-31 Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity. |
| crisis management training courses: Crisis Proof Jonathan Hemus, 2020 Crisis Proof will enable you to sleep peacefully at night, knowing your organisation is ready to protect its business and reputation, whatever the world may throw at it. |
| crisis management training courses: Clarity in Crisis Marc E. Polymeropoulos, 2021-06-08 Meet your next crisis head on and get through it stronger than ever by using the hard-earned strategies and core principles from Marc Polymeropoulos, a highly decorated, 26-year operations officer with the CIA. Marc Polymeropoulos has had to live with the consequences of decisions made under the most high-stress circumstances you can imagine as a senior intelligence officer in the CIA, retiring from his 26 years of service as one of the CIA’s most decorated field officers. Though your crisis situations may not entail international counter terrorism as Marc’s did, in our age of social media and a 24-hour news cycle, the consequences of mishandling a crisis can escalate quickly, leaving irreparable damage to a company’s reputation and bottom line in its wake. In Clarity in Crisis, Marc shares how true leaders need to lead in and through times of crisis and thrive under conditions of ambiguity, rather than message their way out or duck from hard decisions. This book provides proven strategies and core principles that leaders can apply to meet any crisis head on and lead through it, including: The critical elements to managing crisis, such as knowing who you can always count on to execute under high-stress situations. An understanding of the importance of following and stressing key fundamentals and avoiding shortcuts that often do more harm than good. Implementation guidance from the “Mad Minute” section at the end of each chapter that summarizes key points and action items you can begin applying right away. How to gain confidence that you are ready for the next crisis and embrace any situation with no fear. Far from mere theory, Clarity in Crisis outlines the unique mindset and strategies Marc himself practiced and honed throughout his remarkable career. The core principles outlined in these pages will help you find unshakeable clarity in crisis and lead when others want to flee. |
| crisis management training courses: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| crisis management training courses: Everyday Crisis Management Mark L. Friedman, 2002 An action guide that teaches the principles of decision-making and critical action, the techniques here are explained and illustrated by real-life examples (including lessons from 9/11/01) and reinforced through exercises. |
| crisis management training courses: Is-368 Fema, 2014-02-20 Course Overview The purpose of this course is to increase awareness and understanding of the need for full inclusion of disaster survivors and FEMA staff who are people with disabilities, and people with access and functional needs. The course provides an overview of disabilities and access and functional needs and explains how disaster staff can apply inclusive practices in their disaster assignments. Course Objectives: At the completion of this course, participants should be able to: -Explain the importance of including people with disabilities and others with access and functional needs in disaster operations at the JFO and field locations. -Describe how JFO and field staff can support and include people with disabilities and others with access and functional needs in disaster operations. -Describe principles and FEMA initiatives that provide a foundation for the integration of people with disabilities and others with access and functional needs in disaster operations. -Describe the history of the treatment of and services for people with disabilities. -Identify laws that provide the legal foundation for issues related to people with disabilities and others with access and functional needs. -Describe the function of the Disability Integration Advisor. -Describe personal actions to support the integration of people with disabilities and others with access and functional needs in the JFO and field disaster operations. Primary Audience This course is designed for all personnel involved in disaster operations at the Joint Field Office (JFO) and in other disaster facilities and activities. |
| crisis management training courses: Enhancing Surgical Performance Rhona Flin, George G. Youngson, Steven Yule, 2015-07-13 Enhancing Surgical Performance: A Primer in Non-Technical Skills explains why non-technical skills are vital for safe and effective performance in the operating theatre. The book provides a full account, with supporting empirical evidence, of the Non-Technical Skills for Surgeons (NOTSS) system and behavioural rating framework, which helps identify |
| crisis management training courses: Crisis Management in Construction Projects Martin Loosemore, 2000-01-01 Shows preventing crises on construction projects and, turning them into an advantage. This work provides lessons drawn from high-risk industries. It helps readers examine others' experiences and gain insight into their behavior during a real-life crisis. It includes topics like Planning for Crises and Lessons for Crisis Managers. |
| crisis management training courses: Talking with Students in Conflict Nicholas James Long, Mary M. Wood, Frank A. Fecser, Signe Whitson, 2021 Talking with Students in Conflict: Life Space Crisis Intervention-Third Edition offers professionals and parents a brain-based, trauma-informed, relationship-building set of skills to turn problem situations into learning opportunities for young people who exhibit challenging behaviors in schools, communities, and in the home. This book offers a six-stage verbal framework to de-escalate youth crisis situations, foster self-awareness and insight in young people, improve their social-emotional skills, and bring about long-term behavioral change. The result is stronger adult-child connections, better emotional regulation, improved peer relationships, lower suspension rates, and fewer juvenile justice system referrals.LSCI skills are important because they enable any caring adult to step into a young person's life space-the heat of a stressful moment-and intervene effectively. The six-stage LSCI process helps adults de-escalate the emotional intensity of a crisis, gain an understanding of the conflict from the young person's point of view, offer new ways to think about the incident, and ultimately promote the youth's personal responsibility for behavior.This book is a must-have for educators, school administrators, counselors, psychologists, mental health workers, social workers, juvenile justice workers, paraprofessionals, and anyone working with children and adolescents who exhibit challenging behaviors.This revised edition features dozens of brand-new examples of the use of LSCI with children and adolescents from diverse backgrounds and in a variety of settings. The authors share suggestions for applying LSCI skills in real life and offer troubleshooting guidelines to make LSCI work in even the most challenging of circumstances. This edition features all new applications of LSCI skills, including as a tool with staff who inadvertently perpetuate conflicts with students, as a group intervention for building social-emotional skills, as a way to change passive aggressive behavior, and as a parenting strategy. |
| crisis management training courses: Public Crisis Management Michael J. Hillyard, 2000 Public Crisis Management is an inter-organizational primer. In detail, itdescribes the strengths and limitations of organizations that work together to resolve some of mankind's worst shared dilemmas. Wildland firefighting, emergency and disaster management, and public safety networks are studied to uncover what each network form does well and not so well. Those networks are also used to provide a general management framework that other crisis management networks will find useful. The book's five principles identify ingredients necessary to form and maintain relationships of multiple organizations in pursuit of public health, safety, and security. Public Crisis Management is useful for both the academic and practitioner communities as so many key business, government, and international decisions rest on the cooperation and coordination of more than one organization to resolve modern problems. |
| crisis management training courses: Cultural Competency for Emergency and Crisis Management Claire Knox, Brittany "Brie" Haupt, 2020-02 Disasters are complex and dynamic events that test emergency and crisis professionals and leaders - even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features Offers an in-depth understanding of cultural competence, making it well suited for teaching effectively in emergency preparedness; Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management; National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources; Pedagogy and andragogy theories that drive design and implementation; Pre and post tests for each case study allow faculty and trainers to empirically measure the participants' learning outcomes; Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment. With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities. |
| crisis management training courses: Developing and Managing Volunteers Fema, 2011-08-02 This course is for emergency managers and related professionals working with all types of volunteers and coordinating with voluntary agencies. [It] provides procedures and tools for building and working with voluntary organizations.--Page 4 of cover. |
| crisis management training courses: Crisis Management: Concepts and Practice , Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cutting-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com |
| crisis management training courses: Careers in Crisis Management & Hostage Negotiation Laura La Bella, 2013-12-15 Crisis managers and hostage negotiators manage dangerous situations that can mean the difference between life or death. This career guide provides all the information necessary for young people to determine if they have the physical, emotional, and psychological skills necessary to be an effective crisis manager or hostage negotiator. It also includes clear and concise tips for the best programs to enter, the courses to take, the entry-level jobs to pursue, and the networking opportunities to seize. The career preparedness and work readiness content meshes perfectly with the relevant Common Core standards for these areas. |
| crisis management training courses: TIEMS training for rural communities emergency management & Emergency situations , |
| crisis management training courses: Handbook of Crisis and Emergency Management Ali Farazmand, 2001-06-22 Including contributions from sixty international authors, this book examines emergency responses to environmental dangers such as chemical fires, hazardous material and oil spills, nuclear reactor accidents, and earthquakes, and crises in the environment, global public service, and politics. It covers a wide range of international issues and topics, using various analyses, including critical, descriptive, empirical, quantitative, and normative methods. The book discusses approaches to natural disasters, resolutions to cultural, religious, and political tensions, terrorism and the potential use of biological, chemical, and nuclear weapons, the role of crisis public relations, and more. |
| crisis management training courses: The Essential Guide to Managing Corporate Crises Ian I. Mitroff, 1996 |
FQA Certified Crisis Management Specialist Course
Based on latest Crisis Management standard ISO 22361:2022, this course comprises 2 parts: A. Introduction to Crisis Management, various types of Crisis, and Crisis Management strategies B. …
CRISIS MANAGEMENT & BUSINESS RESILIENCY
In this dynamic course, you’ll learn to leverage the latest crisis management tools and frameworks, and acquire the understanding you need to benchmark, assess, and improve your business …
Training Course Catalog 2024 - The Counseling Team
mental health conditions that afflict our military population, how to perform crisis stabilization and scene management with Veterans, and how to access national and local resources available to …
HS206: Certified Crisis Management Professional - cmc-me.com
This training course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command, Control, Communications & …
Trauma and Crisis Management Specialist Training - School …
Learn how you can best support individual students living with and experiencing trauma and how you can be an instrumental leader in creating and/or maintaining a safe, supportive, trauma …
ONLINE MASTER of EMERGENCY AND CRISIS MANAGEMENT
UCF’s Master of Emergency and Crises Management (MECM) equips students with knowledge, skills, and abilities to respond to and recover from any man-made or natural disaster. …
CRISIS RESPONSE AND MANAGEMENT - Broward College
• Gain knowledge ofeffective crisis negotiation techniques to be used during a barricaded subject, hostage, or suicidal person incidents • Acquire knowledge of mental illness (adult and children), …
BUILDING SKILLS FOR CRISIS INTERVENTION TEAMS
The Building Skills for Crisis Intervention Teams training program has been designed to provide participants with direct application and practice of skills for crisis intervention techniques.
This training has been designed to empower Crisis …
This Program provides the training and support to empower Crisis Coordinators with the skills to recognize, Identify, and alert you and leadership before circumstances escalate into a crisis. Go …
Nationally Certified Crisis Training Providers* - Georgia …
Courses included are SAMA Facilitator, SAMA Facilitator Recertification, SAMA Master Facilitator Course and SAMA Facilitator Program One Virtual Certifications.
Preventing and Managing Crisis Situations - New York State …
Crisis follow-up and methods to improve outcomes The OMH Bureau of Education and Workforce Development (BEWD) offers a five-day PMCS train-the-trainer program for both state and non …
Crisis Communication Certification Course & Media Training …
crisis experts and access the tools and knowledge you need to create or update your crisis communi-cation plan and manage a variety of crises with these afordable training programs! …
FQA Certified Crisis Management Specialist Course
this interactive course react to crisis situations as they unfold, experience first-hand the challenges of appropriate response and gain an appreciation of the critical need for proactive planning, …
Non-Violent Crisis Intervention Instructor Certification Course …
Jun 3, 2022 · Pre-training: Online Course (8 hours) Before your live virtual training begins, you must complete an online curriculum, which includes an introduction to verbal de-escalation and non …
Backgrounder: Free online crisis training for essential workers …
The Mental Health Commission of Canada has developed three crisis response training programs for essential workers: Caring for Yourself, Caring for your Team, and Caring for Others. …
HS344: Crisis Management and Emergency Response Measures
Participants will learn about the key elements of crisis management and emergency response planning, how to prevent and handle crises and emergencies, and how to relate the plan to a …
Providing State-of-the-Art Crisis Behavior Management …
Training, Inc. has provided a comprehensive continuum of prevention, de-escalation and safe emergency intervention strategies for responding to aggressive behavior in social service …
Nonviolent Crisis Information - Fanshawe College
Nonviolent Crisis Intervention (NCI) training is for primary caregivers, educators and human service professionals who directly intervene in crisis situations, teaching staff de-escalation techniques, …
Crisis and Incident Management training course
This course will guide you through what defines an incident and how it affects your organization, how an incident can escalate if not handled correctly, what an incident management plan should …
DM025: Crisis Management - cmc-me.com
This intensive training course focuses on manager’s ability to organize, manage and communicate, lead and make effective and timely decisions under the stress of a crisis event. The course starts …
FQA Certified Crisis Management Specialist Co…
Based on latest Crisis Management standard ISO 22361:2022, this course comprises 2 parts: A. Introduction to Crisis Management, various types of …
CRISIS MANAGEMENT & BUSINESS RESILIENCY - Ma…
In this dynamic course, you’ll learn to leverage the latest crisis management tools and frameworks, and acquire the understanding you need to …
Training Course Catalog 2024 - The Counseling Team
mental health conditions that afflict our military population, how to perform crisis stabilization and scene management with Veterans, and how …
HS206: Certified Crisis Management Professional …
This training course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery …
Trauma and Crisis Management Specialist Tr…
Learn how you can best support individual students living with and experiencing trauma and how you can be an instrumental leader in creating …
