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| certified crisis management professional: Crisis Ready Melissa Agnes, 2018 Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you. |
| certified crisis management professional: You're It Leonard J. Marcus, Eric J. McNulty, Joseph M. Henderson, Barry C. Dorn, 2019-06-11 Become a better crisis leader while equipping yourself with the tools for every day transformative leadership Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders-from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take readers through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits. The authors introduce readers to the pragmatic model and methods of Meta-Leadership. They show you how to understand what is happening during a moment of crisis and change, what to do about it, and how to hone these skills to lead high-performing teams. Then, when crisis hits, you can pivot to be the leader people follow when it matters most. A book for turbulent times, You're It is essential reading for anyone preparing to lead an adaptive team through crisis and change. |
| certified crisis management professional: Crisis Intervention Training for Disaster Workers George W. Doherty, 2007-01-01 Doherty provides information about training for mental health professionals and first responders who work with victims of disaster related stress and trauma. He provides a brief overview of disasters and responders roles, including discussion about war, terrorism, and follow-up responses by mental health professionals. |
| certified crisis management professional: The New (Ab)Normal Yossi Sheffi, 2020-10-01 Much has been written about Covid-19 victims, how scientists raced to understand and treat the disease, and how governments did (or did not) protect their citizens. Less has been written about the pandemic’s impact on the global economy and how companies coped as the competitive environment was upended. In his new book, The New (Ab)Normal, MIT Professor Yossi Sheffi maps how the Covid-19 pandemic impacted business, supply chains, and society. He exposes the critical role supply chains play in helping people, governments, and companies to manage the crisis. The book draws on executive interviews, pandemic media coverage, and historical analyses. Sheffi also builds on themes from his books The Resilient Enterprise (2005) and The Power of Resilience (2015) to enrich the narrative. The author paints a compelling picture of how the Covid-19 virus is changing many facets of human life and what our post-pandemic world might look like. This must-read book helps companies to redefine their business models and adjust to a fast-evolving economic landscape. The stage is set In Part 1 of the book, “What Happened,” the author looks at how companies fought to mend the global economic fabric even as the virus ripped more holes in it. Part 2, “Living with Uncertainty,” views the crisis through a supply chain risk management lens derived from Yossi Sheffi’s previous books. This perspective shows how companies create corporate immune systems to quickly recognize and manage large-scale disruptions. The ongoing pandemic is creating a new normal in life, work, and education—covered in Part 3, “Adjustment Required.” Consumer fears about the contagion as well as government mandates require businesses in industries such as retail, hospitality, entertainment, sports, and education to create “safe zones” for workers and customers. Many elements of the book – especially in Part 4, “Supply Chains for the Future” – show how the virus accelerated preexisting trends in technology adoption. China was the epicenter of the pandemic; it also was the first nation to be disrupted and recover. Part 5 of the book, “Of Politics and Pandemics,” explains why reports that companies are abandoning China in favor of other offshore manufacturing centers do not reflect reality. Fundamentally, The New (Ab)Normal is about businesses trying to create a better future in a time of extreme uncertainty – a point emphasized in Part 6, “The Next Opportunities.” The outlook is not necessarily gloomy. The advance of technology is accelerating, a trend that can level the playing field between small and large companies. Nimble small businesses are using a growing array of off-the-shelf cloud computing and mobile apps to deploy sophisticated technologies in their supply chains and customer interfaces. The New (Ab)Normal Another new normal is working from home. Remote working enables individuals to live anywhere and companies to recruit talent from anywhere. Education, especially higher education, faces a major disruption (and major opportunity) that is likely to shake the high-cost model of in-person education in favor of online or hybrid education. Regrettably, the book recognizes one trend accentuated by Covid-19--the growing inequality, and anticipates that the new normal will be more stratified. |
| certified crisis management professional: The Basics of Achieving Professional Certification Willis H. Thomas, 2017-07-27 Professional certification has become a very popular topic and a significant number of individuals are making it a priority. Some people are torn on whether or not to obtain a certification to bolster their career. Others see the advantage of diversifying their professional portfolio and pursuing popular certifications in the areas of Project Manag |
| certified crisis management professional: Principles of Emergency Management Michael J. Fagel, 2011-12-12 Principles of Emergency Management: Hazard Specific Issues and Mitigation offers preparedness and mitigation recommendations for advanced emergency planning. Because disasters are so unpredictable, advance planning is needed to effectively respond to and mitigate against the potential effects of such events.Whether a disaster is natural or man-made |
| certified crisis management professional: Executing Crisis Jo Robertson, 2019-11-07 Business leaders would be better served by understanding key crisis concepts and applying them to their own situation rather than relying on crisis advisors to swoop in to take care of a problem once it has become a crisis. Loaded with Case Studies! How leaders deal with crisis can clarify character and strengthen reputation. On the other hand, the wrong words and actions from the C-Suite can worsen the crisis spiral. Crisis management does not begin on the day the fire erupts, the hurricane barrels through, or the accident happens. Dr. Jo Robertson, a leading expert in heading off and containing crisis, lays out the key concepts that business leaders need to apply to their own organizations so they don’t have to rely on outside crisis advisors to swoop in and save the day. |
| certified crisis management professional: Lean Supply Chain Productivity Press, 2019-02-13 Applying lean to the supply chain is a hot topic. While lean operations can produce significant benefits to an organization, the greatest benefits will not be realized unless lean is extended beyond the organization to involve both suppliers and customers. Lean Supply Chain: Collected Practices and Cases provides a variety of case studies ta |
| certified crisis management professional: Introduction to Emergency Management Brenda D. Phillips, David M. Neal, Gary Webb, 2011-10-19 Emergency management university programs have experienced dramatic and exponential growth over the last twelve years. This new, fully updated edition introduces majors and minors to the field and provides content accessible to those students taking introductory emergency management courses. The book’s strength is in looking at the regional, state, and local level response, as well as some of the often misunderstood or overlooked social aspects of disasters. Real-world cases are described throughout including considerations of international emergency management and disasters. |
| certified crisis management professional: The Definitive Handbook of Business Continuity Management Andrew Hiles, 2010-11-02 With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute. This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explaining in detail the core BC activities incorporated in BS 25999, Business Continuity Guidelines, BS 25777 IT Disaster Recovery and other standards and in the body of knowledge common to the key business continuity institutes. Contributors from America, Asia Pacific, Europe, China, India and the Middle East provide a truly global perspective, bringing their own insights and approaches to the subject, sharing best practice from the four corners of the world. We explore and summarize the latest legislation, guidelines and standards impacting BC planning and management and explain their impact. The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners. This book makes a massive contribution to the knowledge base of BC and risk management. It is essential reading for all business continuity, risk managers and auditors: none should be without it. |
| certified crisis management professional: Careers in Crisis Management & Hostage Negotiation Laura La Bella, 2013-12-15 Crisis managers and hostage negotiators manage dangerous situations that can mean the difference between life or death. This career guide provides all the information necessary for young people to determine if they have the physical, emotional, and psychological skills necessary to be an effective crisis manager or hostage negotiator. It also includes clear and concise tips for the best programs to enter, the courses to take, the entry-level jobs to pursue, and the networking opportunities to seize. The career preparedness and work readiness content meshes perfectly with the relevant Common Core standards for these areas. |
| certified crisis management professional: Is-26 Guide to Points of Distribution Fema, 2010-08-11 Points of Distribution . Points of Distribution are centralized locations where the public picks up life sustaining commodities following a disaster or emergency . Commodities usually include shelf stable food and water What are Points of Distribution or PODs? During a disaster, one method of issuing supplies may not be enough. A Local Emergency Management Agency (LEMA) could use other distribution systems or use all of them at once. All three complement each other and provide expanded distribution coverage. For this Guide, we will focus on Points of Distribution or PODs. PODs can accommodate vehicle traffic (drive-thru), pedestrian traffic (walk thru), and mass transit traffic (bus or rail). Each person or vehicle receives a set amount of supplies. The recommended amount is for each person/vehicle to receive enough for a household of three. The amount of supplies provided will differ depending on the type of transportation used. For instance, more supplies are provided to someone in a car than to a pedestrian who must hand carry items. |
| certified crisis management professional: Indestructible Molly McPherson, 2021-04-13 Does public backlash, humiliation, or 'being canceled' in today's digital age keep you up at night? You are not alone. You can respond with confidence in this new era of media without hesitation or fear of destruction to your brand. Molly McPherson is a nationally recognized expert on crisis public relations management in the age of social media. She helps communicators create the right message, at the right time, and deliver it in the right place. From her years of crisis-mangement experience and mining news stories and tweets, Molly created frameworks to up-level your confidence for communicating with ease in crucial crisis moments so you can own the conversation. In this book, you will: Learn how to display truth and transparency online in a time of outrage Get practical tips on how to share your ideas on social media Discover proactive ways to engage in online forums Become a modern-age communicator who avoids reputational crisis Indestructible is perfect for anybody who runs a business or communicates on behalf of one-anyone who wants to increase the value and reputation of their business. |
| certified crisis management professional: The Angry Smile Jody Long, Nicholas James Long, Signe Whitson, 2009 Learn the Powerful Skills of Benign Confrontation! *Step 1: Recognize the patterns of passive-aggressive behavior *Step 2: Refuse to engage in the Passive-Aggressive Conflict Cycle *Step 3: Affirm the anger *Step 4: Mange the denial *Step 5: Revisit the thought *Step 6: Identify areas of competence What is passive-aggressive behavior? The authors of this three-part book have studied the psychology of this behavior for over four decades in both clinical and educational settings. They offer real-world examples and empowering, practical strategies for working with or when confronted with individuals who exhibit any of the five levels of passive aggressiveness. |
| certified crisis management professional: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| certified crisis management professional: Assisting Individuals in Crisis George Everly, Jr., 2015-02-01 Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called emotional first aid. This program is designed for teach participants the fundamentals of, and a specific protocol for, individual crisis intervention.This course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress. |
| certified crisis management professional: Lukaszewski on Crisis Communication James Lukaszewski, 2015-04-03 Masterwork on Crisis Communication and Reputation Risk Selected as One of 30 Best Business Books of 2013 Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of 28 experts to call when all hell breaks loose -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use. |
| certified crisis management professional: Adeventures in Special Education Merrill Winston, 2012-04-01 |
| certified crisis management professional: Talking with Students in Conflict Nicholas James Long, Mary M. Wood, Frank A. Fecser, Signe Whitson, 2021 Talking with Students in Conflict: Life Space Crisis Intervention-Third Edition offers professionals and parents a brain-based, trauma-informed, relationship-building set of skills to turn problem situations into learning opportunities for young people who exhibit challenging behaviors in schools, communities, and in the home. This book offers a six-stage verbal framework to de-escalate youth crisis situations, foster self-awareness and insight in young people, improve their social-emotional skills, and bring about long-term behavioral change. The result is stronger adult-child connections, better emotional regulation, improved peer relationships, lower suspension rates, and fewer juvenile justice system referrals.LSCI skills are important because they enable any caring adult to step into a young person's life space-the heat of a stressful moment-and intervene effectively. The six-stage LSCI process helps adults de-escalate the emotional intensity of a crisis, gain an understanding of the conflict from the young person's point of view, offer new ways to think about the incident, and ultimately promote the youth's personal responsibility for behavior.This book is a must-have for educators, school administrators, counselors, psychologists, mental health workers, social workers, juvenile justice workers, paraprofessionals, and anyone working with children and adolescents who exhibit challenging behaviors.This revised edition features dozens of brand-new examples of the use of LSCI with children and adolescents from diverse backgrounds and in a variety of settings. The authors share suggestions for applying LSCI skills in real life and offer troubleshooting guidelines to make LSCI work in even the most challenging of circumstances. This edition features all new applications of LSCI skills, including as a tool with staff who inadvertently perpetuate conflicts with students, as a group intervention for building social-emotional skills, as a way to change passive aggressive behavior, and as a parenting strategy. |
| certified crisis management professional: Model Rules of Professional Conduct American Bar Association. House of Delegates, Center for Professional Responsibility (American Bar Association), 2007 The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts. |
| certified crisis management professional: Disaster Heroes Suzanne Bernier, 2015-03-31 THE LATE FRED ROGERS, BELOVED AND GENTLE HOST OF PBS' Mister Rogers' Neighborhood for over 30 years, once said: When I was a boy and I would see scary things in the news, my mother would say to me, 'Look for the helpers. You will always find people who are helping.' Helpers and heroes shine brightest in darkness. Disaster Heroes recounts the stories of ordinary men, women, and children who have done extraordinary things to help respond, rebuild, and recover from catastrophes around the world. Did you know it was an American from Pennsylvania who ultimately saved the lives of 33 Chilean miners in 2010? Or that the state of Louisiana donated a fire truck, the Spirit of Louisiana, to FDNY following 9/11, all because of a spur-of-the-moment outburst from one Louisiana man? Or that a landscaper from Florida helped save thousands of lives after the 2010 Haiti earthquake? Former journalist Suzanne Bernier, now an award-winning crisis management consultant, instructor and speaker, was first inspired to write Disaster Heroes while participating in her first New Orleans volunteer rebuilding effort following Hurricane Katrina. After hearing so many inspirational stories of help, hope, and healing, she decided to find and profile everyday heroes involved in responding to some of the world's most significant recent disasters. These stories shine a light on everyday heroes who led and inspired others following disasters such as 9/11, Hurricane Katrina, the Chilean mine collapse, the Haiti earthquake, and the Japan tsunami. Many of these stories cross cultures, countries, and continents, highlighting the fact that there are no borders when it comes to helping others. We're all in this together. Regardless of our background, where we're from, or what we do for a living, these inspiring stories remind us that there's a hero in each of us. |
| certified crisis management professional: Federal Response Plan , 1999 |
| certified crisis management professional: The ACT Matrix Kevin L. Polk, Benjamin Schoendorff, 2014-03 If you are an ACT practitioner or mental health professional, this eagerly awaited resource is an essential addition to your professional library. Acceptance and commitment therapy (ACT) is an evidence-based therapy that has been successful in treating a variety of psychological issues, such anxiety, depression, substance abuse, trauma, eating disorders, and more. In contrast to other treatment options, ACT has proven extremely effective in helping clients who are “stuck” in unhealthy thought patterns by encouraging them align their values with their thoughts and actions. However, the ACT model is complex, and it’s not always easy to use. Traditionally, ACT is delivered with a focus around six core processes that are often referred to as the hexaflex: cognitive defusion, acceptance, contact with the present moment, observing the self, values, and committed action. Each of these core processes serves a specific function, but they are often made more complex than needed in both theory and in practice. So what if there was a way to simplify ACT in your sessions with clients? Edited by clinical psychologists and popular ACT workshop leaders Kevin L. Polk and Benjamin Schoendorff, The ACT Matrix fuses the six core principles of acceptance and commitment therapy (ACT) into a simplified, easy-to-apply approach that focuses on client actions and behavior as workable or unworkable, rather than good or bad. Most importantly, you’ll learn how this innovative approach can be used to deliver ACT more effectively in a variety of settings and contexts, even when clients are resistant or unmotivated to participate. This is the first book to utilize the ACT Matrix model, and it is a must-read for any ACT practitioner looking to streamline his or her therapeutic approach. |
| certified crisis management professional: Training Manual for Mental Health and Human Service Workers in Major Disasters Deborah J. DeWolfe, 2000 |
| certified crisis management professional: Comprehensive Emergency Management for Local Governments: James A. Gordon, 2015-01-01 This how to guide shows small to mid-sized local governments, whether in urban or regional settings, how to develop comprehensive emergency management plans with minimal expenditure of resources. Its modular, step-by-step approach also makes it an effective guide for non-experts and those interested in self-study. The book covers both preparedness planning and actual emergency management and includes these helpful features: Uses a modular approach to developing written plans, starting with the Preparedness Plan at the federal, provincial/state levels. At its core is the Emergency Management Plan, which is essentially the establishment and operation of the Emergency Operations Center that is central to any emergency. Instructions also cover other common plans: 1) Emergency Social Services 2) Emergency Public Information 3) Emergency Telecommunications 4) Evacuation 5) Hazard-Specific 6) Mutual Aid Agreements Takes novice emergency planners step-by-step through the four complete processes of mitigation, preparedness, response, and recovery for natural and human-made disasters. Gives tips for a staff training matrix and for developing a timetable of graduated exercises to test the written plan. Includes checklists, summaries, plan outlines, glossary, appendices that list online resources, and suggestions for career and professional development. |
| certified crisis management professional: High-Stakes Leadership in Turbulent Times Mike Barger, 2021-03-24 Even the greatest organizations suffer great disasters. Are you ready for the storms that are looming? From a leader who has managed high-flying, high-stakes, and high-tech organizations comes a book about what it really takes to lead people and institutions through a major crisis, through the most perilous and unforgiving circumstances, and to survive and thrive against all odds. JetBlue co-founder and former Navy TOPGUN chief instructor Dr. Mike Barger helps us see why exceptional leadership is immensely challenging but vitally important when organizations find themselves amid turbulent times. He gives it to us straight in a book that is as relevant for aspiring leaders (like MBA students) as it is for seasoned leaders (Fortune 1,000 executives). Every leader will be forced to guide a team through a crisis, and it's time for everyone -- from small business owners to nonprofit directors to the corporate C-suite -- to make plans for being their best when the worst comes calling. LOVE Your Stakeholders, Every Step of the Way Every organization -- regardless of industry or size -- has valued stakeholders, like customers, employees, suppliers, investors, and competitors ... and many also work with communities, regulators, and the media. With so many stakeholders to think about, it can be easy to neglect them, forgetting about their unique (and sometimes competing) needs and perspectives. In a crisis, that neglect translates into further catastrophe. In his debut business book, High-Stakes Leadership in Turbulent Times, Mike Barger suggests that no matter where you work and lead, stakeholders are your greatest assets ... in good times and bad. Travel with Barger into emergency command centers and airport terminals, where key decisions were made during a 2007 JetBlue Airways winter-storm crisis now infamously known as the Valentine's Day Massacre. Learn how to step up when you mess up, how to engage and serve your stakeholders, and how to prepare yourself and your organization -- operationally, emotionally, and culturally -- before, during, and after the going gets tough. Learn to Effectively Navigate the Challenges of Significant Organizational Disruptions Crises and organizational disruptions have become increasingly common in today's fast-moving, constantly evolving business environment. The world is volatile, uncertain, complex, and ambiguous (VUCA), and leaders at every level must be prepared for the unexpected. High-Stakes Leadership in Turbulent Times helps readers discover how and why an understanding of various stakeholder perspectives can inform and dramatically improve a leader's response to events that threaten an organization's very survival. Learn about developing individual and organizational resilience -- the ability to anticipate potential threats; to cope effectively with adverse events when they occur; and to adapt to changing conditions to ensure a viable path forward for yourself, your team, and your organization. Learn how to estimate what kinds of crises might be on your horizon, how your stakeholders are likely to react, and how to effectively communicate your way through it. A game-changing, organization-saving book ... complete with chapter-end activities, universally relevant action plans, and reflection questions to help you grow as a high-stakes leader. |
| certified crisis management professional: Community-Based Psychological First Aid Gerard A Jacobs, 2016-06-07 Community-Based Psychological First Aid: A Practical Guide to Helping Individuals and Communities during Difficult Times presents a practical method for helping those in need in difficult times. No advanced training in psychology is needed to use it. Injuries from disasters, terrorist events, and civil unrest are not just physical. These events also cause psychological trauma that can do lasting damage. Psychological First Aid (PFA) draws on human resilience and aims to reduce stress systems and help those affected recover. It is not professional psychotherapy, and those providing this kind of aid do not need a degree to help. Gerard Jacobs has developed this community-based method of delivering PFA over 20 years and has taught it in over 30 countries. Along with the easy-to-follow method, Jacobs includes examples of how this works in action in different situations, and presents scenarios to practice. Unique in its approach of community engagement to train community members to help each other, this guide is an excellent resource for local emergency managers to engage in whole community emergency management. - Presents a proven method for helping to alleviate the mental health effects of disasters, terrorist attacks, civil unrest, and other community stressors - Offers a community-based model developed and taught by an international expert for over 20 years, requiring no advanced training or education in psychology to use - Provides techniques that are adaptable to individual communities or cultures - Outlines practices for self-care while helping others to prevent burnout - Includes case studies, scenarios, and key terms to help facilitate community training |
| certified crisis management professional: The CARVER Target Analysis and Vulnerability Assessment Methodology L. E. O. Labaj, Luke Bencie, 2018-09 |
| certified crisis management professional: Crisis Management and Emergency Planning Michael J. Fagel, 2013-12-04 Emergency managers and officials have seen a tremendous increase in the planning responsibilities placed on their shoulders over the last decade. Crisis Management and Emergency Planning: Preparing for Today's Challenges supplies time-tested insights to help communities and organizations become better prepared to cope with natural and manmade disas |
| certified crisis management professional: Introduction to Emergency Management Brenda D. Phillips, David M. Neal, Gary Webb, 2011-10-19 The ultimate goal of every emergency management professional is to help citizens and communities prepare for natural, technological, or terrorist threats in order to mitigate damage and save lives. Providing an insider’s glimpse into this rewarding career, Introduction to Emergency Management engages readers in real-life case studies, integrating scientific findings with practitioner viewpoints to reveal the challenge of a field in service of communities and people at risk from disasters. An overview of the field Beginning with a history of emergency management, the book defines core concepts to help readers understand the field, explore the relevance and types of disaster research, and examine trends behind disasters and new and emerging hazards. From there, it goes on to outline various career tracks within emergency management with a focus on core competencies, ethical practice standards, certification issues, and the responsibilities of the emergency manager. Boxed features written by graduates of emergency management programs and expert practitioners from around the world provide real world insights. All stages of emergency management The book discusses in detail the various phases of the disaster cycle—including preparedness and planning, the response phase, short- and long-term recovery, and structural and non-structural mitigation. Core chapters conclude with guidance on working and volunteering in each of these phases. Final chapters explore the role of public and private sector partnerships and non-governmental organizations in emergency management. A concluding chapter offers guidance to students seeking careers and further study in the field. Case studies and learning tools Throughout the book, contributors from around the world offer their insight and experience on a host of disasters. Each chapter begins with learning objectives and includes discussion questions, references, and additional resources at the end of each chapter. Expert authors The writing team combines its collective experience of teaching and research in the field to offer classroom-tested content. Brenda D. Phillips has conducted research on disasters, specializing in social vulnerability, since 1982. David M. Neal, who has organized classes on the subject since 1979, brings the most extensive teaching experience on the topic to any existing text. Gary R. Webb, a well known disaster sociologist specializing in organizational response, has been involved in the field since 1994. Their collective years of experience bring authoritative expertise to this volume. |
| certified crisis management professional: Developing and Managing Volunteers Fema, 2011-08-02 This course is for emergency managers and related professionals working with all types of volunteers and coordinating with voluntary agencies. [It] provides procedures and tools for building and working with voluntary organizations.--Page 4 of cover. |
| certified crisis management professional: Introduction to Hazard Control Management James T. Tweedy, 2013-09-25 The International Board for the Certification of Safety Managers (IBFCSM) has designated this text as the Primary Study Reference for those preparing to sit for the Certified Hazard Control Manager (CHCM) and the Certified Hazard Control Manager-Security (CHCM-SEC) Examinations. Introduction to Hazard Control Management: A Vital Organizational Func |
| certified crisis management professional: Telebehavioral Health Marlene Maheu, Joanne Callan, Donald M. Hilty, Crystal Merrill, 2019-12-12 Telebehavioral Health: Foundations in Theory and Practice for Graduate Learners provides readers with a comprehensive overview of telebehavioral health, including definitions and concepts, the benefits and barriers associated with practice, and an interprofessional framework for telebehavioral health competencies. It is the first book to address telehealth competencies for behavioral professionals worldwide. The competencies outlined help readers develop an engaged, ethical, and effective telebehavioral health practice. The book discusses and provides examples of the knowledge, skills, and attitudes involved in the seven telebehavioral health competency domains. The chapters include differentiated content for novice, proficient, and authority practitioners throughout, allowing readers to adjust their exposure, in terms of depth and breadth, to each topical area. The text provides an overview of the characteristics and practices unique to telebehavioral health treatment, guidance for competent evaluation and care, review of legal and regulatory issues related to the use of technology, valuable insight for telepractice development, and more. Designed to help practitioners thoughtfully consider the use of technology to support optimal therapeutic experiences for their patients, Telebehavioral Health is an ideal text for students within the discipline. It can also serve as a beneficial reference for novice and seasoned practitioners. |
| certified crisis management professional: International Encyclopedia of Public Policy and Administration Volume 2 Jay M. Shafritz, 2019-03-22 This encyclopedia includes entries on the concepts, issues and theories starting with alphabets D to K that define public policymaking, evaluation, management and implementation. It also includes entries on the individuals, commissions and organizations that have contributed to these fields. |
| certified crisis management professional: Cultural Competency for Emergency and Crisis Management Claire Connolly Knox, Brittany "Brie" Haupt, 2020-03-27 Disasters are complex and dynamic events that test emergency and crisis professionals and leaders – even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features An in-depth understanding of cultural competence makes it well suited for teaching effectively in emergency preparedness Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources Pedagogy and andragogy theories that drive design and implementation Pre- and post-tests for each case study allow faculty and trainers to empirically measure the participants’ learning outcomes Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities. |
| certified crisis management professional: Building Resilience to Trauma Elaine Miller-Karas, 2015-02-20 After a traumatic experience, survivors often experience a cascade of physical, emotional, cognitive, behavioral, and spiritual responses that leave them feeling unbalanced and threatened. Building Resilience to Trauma explains these common responses from a biological perspective, reframing the human experience from one of shame and pathology to one of hope and biology. It also presents alternative approaches, the Trauma Resiliency Model (TRM) and the Community Resiliency Model (CRM), which offer concrete and practical skills that resonate with what we know about the biology of trauma. In programs co-sponsored by the World Health Organization, the Unitarian Universalist Service Committee, ADRA International and the department of behavioral health of San Bernardino County, the TRM and the CRM have been used to reduce and in some cases eliminate the symptoms of trauma by helping survivors regain a sense of balance. Clinicians will find that they can use the models with almost anyone who has experienced or witnessed any event that was perceived as life threatening or posed a serious injury to themselves or to others. The models can also be used to treat symptoms of vicarious traumatization and compassion fatigue. |
| certified crisis management professional: Crisis Intervention Strategies Richard K. James, Burl E. Gilliland, 2013 Presents specific advice for handling different crisis situations, even providing the appropriate dialogue in many cases. |
| certified crisis management professional: Soft Targets and Crisis Management Michael J. Fagel, Jennifer Hesterman, 2016-09-19 Uniting the best of Michael Fagel and Jennifer Hesterman's books in the fields of homeland security and emergency management, the editors of this volume present the prevailing issues affecting the homeland security community today. Many natural and man-made threats can impact our communities—but these well-known and highly respected authors create order from fear, guiding the reader through risk assessment, mitigation strategies, community EOC planning, and hardening measures based upon real-life examples, case studies, and current research in the practice. As terrorist attacks and natural disasters continue to rock the world, Soft Targets and Crisis Management emphasizes the vulnerability of soft targets like schools, churches, and hospitals, and presents the methodology necessary to respond and recover in the event of a crisis in those arenas. Features: Based on ASIS award-winning texts Provides a multi-faceted look at crisis management principles Offers community-specific examples for diverse locales and threat centers Includes up-to-date case studies on soft target attacks from around the world A must-read for security, emergency management, and criminal justice professionals, Soft Targets and Crisis Management: What Emergency Planners and Security Professionals Need to Know is a crucial text for practitioners seeking to make the world a safer place for others. |
| certified crisis management professional: IS-700 National Incident Management System (NIMS), an Introduction Fema, 2010-08-11 Course Overview On February 28, 2003, President Bush issued Homeland Security Presidential Directive-5. HSPD-5 directed the Secretary of Homeland Security to develop and administer a National Incident Management System (NIMS). NIMS provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. You can also find information about NIMS at http: //www.fema.gov/nims/ This course introduces NIMS and takes approximately three hours to complete. It explains the purpose, principles, key components and benefits of NIMS. The course also contains Planning Activity screens giving you an opportunity to complete some planning tasks during this course. The planning activity screens are printable so that you can use them after you complete the course. What will I be able to do when I finish this course? * Describe the key concepts and principles underlying NIMS. * Identify the benefits of using ICS as the national incident management model. * Describe when it is appropriate to institute an Area Command. * Describe when it is appropriate to institute a Multiagency Coordination System. * Describe the benefits of using a Joint Information System (JIS) for public information. * Identify the ways in which NIMS affects preparedness. * Describe how NIMS affects how resources are managed. * Describe the advantages of common communication and information management systems. * Explain how NIMS influences technology and technology systems. * Describe the purpose of the NIMS Integration Center CEUs: 0.3 |
| certified crisis management professional: Business 布卢姆斯伯里出版公司, 2003 责任者取自版权页。 |
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