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| certified business process professional cbpp: BPM CBOK : version 3.0 Connie Moore, Nancy Bilodeau, Phil Vitkus, Emmett Powell, 2013-09 This Guide to the BPM CBOK(TM) provides a basic reference document for all practitioners. The primary purpose of this guide is to identify and provide an overview of the Knowledge Areas that are generally recognized and accepted as good practice. The Guide provides a general overview of each Knowledge Area and provides a list of common activities and tasks associated with each Knowledge Area. It also provides links and references to other sources of information which are part of the broader BPM Common Body of Knowledge. |
| certified business process professional cbpp: Giving Voice to Values Mary C. Gentile, 2010-08-24 How can you effectively stand up for your values when pressured by your boss, customers, or shareholders to do the opposite? Drawing on actual business experiences as well as on social science research, Babson College business educator and consultant Mary Gentile challenges the assumptions about business ethics at companies and business schools. She gives business leaders, managers, and students the tools not just to recognize what is right, but also to ensure that the right things happen. The book is inspired by a program Gentile launched at the Aspen Institute with Yale School of Management, and now housed at Babson College, with pilot programs in over one hundred schools and organizations, including INSEAD and MIT Sloan School of Management. She explains why past attempts at preparing business leaders to act ethically too often failed, arguing that the issue isn’t distinguishing what is right or wrong, but knowing how to act on your values despite opposing pressure. Through research-based advice, practical exercises, and scripts for handling a wide range of ethical dilemmas, Gentile empowers business leaders with the skills to voice and act on their values, and align their professional path with their principles. Giving Voice to Values is an engaging, innovative, and useful guide that is essential reading for anyone in business. |
| certified business process professional cbpp: Green Business Process Management Jan vom Brocke, Stefan Seidel, Jan Recker, 2012-06-15 Green Business Process Management – Towards the Sustainable Enterprise consolidates the global state-of-the-art knowledge about how business processes can be managed and improved in light of sustainability objectives. Business organizations, a dominant part of our society, have always been a major contributor to the degradation of our natural environment, through the resource consumption, greenhouse emissions, and wastage production associated with their business processes. In order to lessen their impact on the natural environment, organizations must design and implement environmentally sustainable business processes. Finding solutions to this organizational design problem is the key challenge of Green Business Process Management. This book- discusses the emerging challenges of designing “green” business processes,- presents tools and methods that organizations can use in order to design and implement environmentally sustainable processes, and- provides insights from cases where organizations successfully engaged in more sustainable business practices. The book is of relevance to both practitioners and academics who are interested in understanding, designing, and implementing “green” business processes. It also constitutes a valuable resource for students and lecturers in the fields of information systems, management, and sustainable development. Preface by Richard T. Watson |
| certified business process professional cbpp: Business Process Management John Jeston, Johan Nelis, 2014-01-21 This textbook provides organisational leadership with an understanding of business process management and its benefits to an organisation. It provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects. |
| certified business process professional cbpp: Real-life BPMN Jakob Freund, Bernd Rücker, 2014-12-05 Please note: There is an improved 3rd edition of this book available, hence this second edition is no longer available for sale. It is about Business Process Management (BPM) and Business Process Model and Notation (BPMN 2.0). Truth be told, there are several BPMN books on the market. Some of them are quite good, so why should you care about this one? This book distills the experience the authors accumulated while running camunda, a consulting company that specializes in BPM. camunda helped to define the BPMN specification, and during the past five years, they have applied BPMN in over 250 customer engagements. These were big businesses, small companies, and public institutions. Now you can benefit from this practical experience. Topics covered: The basics of modeling processes with Business Process Model and Notation (BPMN 2.0) Methods to apply BPMN successfully to real-world problems A practical approach for automating processes with BPMN 2.0 The alignment of business and IT as an attainable goal Advice on introducing BPMN across your company This book explains the notation, of course, but it also delves into the kinds of challenges that process designers face every day. It talks about pitfalls to avoid. It gives dos and don'ts. There are guidelines and best practices. This second edition in English is based on the successful fourth German edition, which, according to amazon.de, it is still the highest-ranked book on BPMN in German. The number of five-star ratings awarded by readers speaks volumes. Also available in Spanish. |
| certified business process professional cbpp: Fundamentals of Music Processing Meinard Müller, 2015-07-21 This textbook provides both profound technological knowledge and a comprehensive treatment of essential topics in music processing and music information retrieval. Including numerous examples, figures, and exercises, this book is suited for students, lecturers, and researchers working in audio engineering, computer science, multimedia, and musicology. The book consists of eight chapters. The first two cover foundations of music representations and the Fourier transform—concepts that are then used throughout the book. In the subsequent chapters, concrete music processing tasks serve as a starting point. Each of these chapters is organized in a similar fashion and starts with a general description of the music processing scenario at hand before integrating it into a wider context. It then discusses—in a mathematically rigorous way—important techniques and algorithms that are generally applicable to a wide range of analysis, classification, and retrieval problems. At the same time, the techniques are directly applied to a specific music processing task. By mixing theory and practice, the book’s goal is to offer detailed technological insights as well as a deep understanding of music processing applications. Each chapter ends with a section that includes links to the research literature, suggestions for further reading, a list of references, and exercises. The chapters are organized in a modular fashion, thus offering lecturers and readers many ways to choose, rearrange or supplement the material. Accordingly, selected chapters or individual sections can easily be integrated into courses on general multimedia, information science, signal processing, music informatics, or the digital humanities. |
| certified business process professional cbpp: Real-Life BPMN (4th Edition) Bernd Rucker, Jakob Freund, 2019-09-04 This is the improved 4th edition of the very successful book Real-Life BPMN with excellent reviews on Amazon.com (don't forget to check reviews of the former editions). In this book you will learn how to: Model processes with Business Process Model and Notation (BPMN) Successfully apply BPMN to real-world problems Use a practical approach to workflow automation with BPMN 2.0 Align business, development and operations Understand how microservices impact business processes Implement BPMN across your organization The definitive guide for process designers: provides an overview of business process notation, presents implementation guidance and best practices, and offers useful tips on what works and what doesn't. Truth be told, there are several BPMN books on the market. Some of them are quite good, so why should you care about this one? This book distills the experience the authors have accumulated while running Camunda, a company that delivers the leading open source workflow and decision automation platform. Camunda helped to define the BPMN specification, and during the past 15 years, they have applied BPMN to thousands of customer use cases. These were big businesses, small companies, and public institutions. Now you can benefit from this practical experience. This bookalso gives an introduction to DMN for decision management, which you might know as business rules management (BRM). This book is also available in German and Spanish. Note: The resolution of all images in the ebook has been increased, starting with the third edition, to improve the digital reading experience. |
| certified business process professional cbpp: Business Process Change Paul Harmon, 2014-04-26 Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented |
| certified business process professional cbpp: Fundamentals of Business Process Management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers, 2018-03-23 This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. |
| certified business process professional cbpp: The Future of Nursing 2020-2030 National Academies of Sciences Engineering and Medicine, Committee on the Future of Nursing 2020-2030, 2021-09-30 The decade ahead will test the nation's nearly 4 million nurses in new and complex ways. Nurses live and work at the intersection of health, education, and communities. Nurses work in a wide array of settings and practice at a range of professional levels. They are often the first and most frequent line of contact with people of all backgrounds and experiences seeking care and they represent the largest of the health care professions. A nation cannot fully thrive until everyone - no matter who they are, where they live, or how much money they make - can live their healthiest possible life, and helping people live their healthiest life is and has always been the essential role of nurses. Nurses have a critical role to play in achieving the goal of health equity, but they need robust education, supportive work environments, and autonomy. Accordingly, at the request of the Robert Wood Johnson Foundation, on behalf of the National Academy of Medicine, an ad hoc committee under the auspices of the National Academies of Sciences, Engineering, and Medicine conducted a study aimed at envisioning and charting a path forward for the nursing profession to help reduce inequities in people's ability to achieve their full health potential. The ultimate goal is the achievement of health equity in the United States built on strengthened nursing capacity and expertise. By leveraging these attributes, nursing will help to create and contribute comprehensively to equitable public health and health care systems that are designed to work for everyone. The Future of Nursing 2020-2030: Charting a Path to Achieve Health Equity explores how nurses can work to reduce health disparities and promote equity, while keeping costs at bay, utilizing technology, and maintaining patient and family-focused care into 2030. This work builds on the foundation set out by The Future of Nursing: Leading Change, Advancing Health (2011) report. |
| certified business process professional cbpp: Letting Go of the Status Quo Deloitte Development LLC, William D. Eggers, Robert N. Campbell (III.), Tiffany Dovey Fishman, Deloitte Touche Tohmatsu (Firm), 2010 |
| certified business process professional cbpp: Object-Oriented Design Measurement Scott A. Whitmire, 1997-09-30 Based on a thorough study of measurement theory, category theory, and a strong mathematic foundation, Scott Whitmire presents his own formal model of objects - a ground-breaking development for object-oriented design measurement. Using this model, or any other formal model, you can create a custom metric for any design characteristic you can describe through careful observation. This indispensable book guides you through the development process for nine unique design characteristics, including a controversial new quality of abstraction characteristic, which combines Sufficiency, Completeness, and Cohesion to help you determine the extent to which components include all the features required of your design.--Page 4 of cover. |
| certified business process professional cbpp: Enterprise Information Systems Slimane Hammoudi, Michał Śmiałek, Olivier Camp, Joaquim Filipe, 2018-06-15 This book constitutes extended and revised papers from the 19th International Conference on Enterprise Information Systems, ICEIS 2017, held in Porto, Portugal, in April 2017. The 28 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 318 submissions. They were organized in topical sections named: databases and information systems integration; artificial intelligence and decision support systems; information systems analysis and specification; software agents and internet computing; human-computer interaction; and enterprise architecture. |
| certified business process professional cbpp: Real-Life Bpmn Jakob Freund, Bernd Rücker, 2016-12-20 Topics covered: •The basics of modeling processes with Business Process Model and Notation (BPMN 2.0)•Methods to apply BPMN successfully to real-world problems•A practical approach for automating processes with BPMN 2.0•The alignment of business and IT as an attainable goal•Advice on introducing BPMN across your company. |
| certified business process professional cbpp: Communities in Action National Academies of Sciences, Engineering, and Medicine, Health and Medicine Division, Board on Population Health and Public Health Practice, Committee on Community-Based Solutions to Promote Health Equity in the United States, 2017-04-27 In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differences in health status across segments of the population, but also because of inequities in factors that impact health status, so-called determinants of health. Only part of an individual's health status depends on his or her behavior and choice; community-wide problems like poverty, unemployment, poor education, inadequate housing, poor public transportation, interpersonal violence, and decaying neighborhoods also contribute to health inequities, as well as the historic and ongoing interplay of structures, policies, and norms that shape lives. When these factors are not optimal in a community, it does not mean they are intractable: such inequities can be mitigated by social policies that can shape health in powerful ways. Communities in Action: Pathways to Health Equity seeks to delineate the causes of and the solutions to health inequities in the United States. This report focuses on what communities can do to promote health equity, what actions are needed by the many and varied stakeholders that are part of communities or support them, as well as the root causes and structural barriers that need to be overcome. |
| certified business process professional cbpp: Lean Six Sigma Donna C. S. Summers, 2011 Effective organizations recognize that the use of Six Sigma and Lean methods can improve and control process performance. This text helps prepare students for jobs in those organizations with examples from all types of industries, including manufacturing, banking, government, hospitals, and logistics. --Book Jacket. |
| certified business process professional cbpp: Making Value for America National Academy of Engineering, Committee on Foundational Best Practices for Making Value for America, 2015-02-27 Globalization, developments in technology, and new business models are transforming the way products and services are conceived, designed, made, and distributed in the U.S. and around the world. These forces present challenges - lower wages and fewer jobs for a growing fraction of middle-class workers - as well as opportunities for makers and aspiring entrepreneurs to create entirely new types of businesses and jobs. Making Value for America examines these challenges and opportunities and offers recommendations for collaborative actions between government, industry, and education institutions to help ensure that the U.S. thrives amid global economic changes and remains a leading environment for innovation. Filled with real-life examples, Making Value for America presents a roadmap to enhance the nation's capacity to pursue opportunities and adapt to transforming value chains by widespread adoption of best practices, a well-prepared and innovative workforce, local innovation networks to support startups and new products, improved flow of capital investments, and infrastructure upgrades. |
| certified business process professional cbpp: BPMN 2.0 Thomas Allweyer, 2016-04-07 BPMN (Business Process Model and Notation) is the established standard for business process modeling. Only a few years after its first publication, it has gained widespread adoption in practice. All important modeling tools support BPMN diagramming. It is possible to create business-oriented diagrams, but also technical models for process execution in business process management systems (BPMS). This book provides a stepwise introduction to BPMN, using many examples close to practice. Starting with the basic elements for modeling sequence flow, all BPMN 2.0 diagrams are presented and discussed in detail. You will gain a profound understanding of the complete notation, and you will be able to make correct use of the different language elements. In the second edition, a collection of useful modeling patterns has been added. These patterns provide best-practice solutions for typical problems arising in the practice of process modeling. |
| certified business process professional cbpp: Policies to Address Poverty in America Melissa Kearney, Benjamin Harris, 2014-06-19 One-in-seven adults and one-in-five children in the United States live in poverty. Individuals and families living in povertyÊnot only lack basic, material necessities, but they are also disproportionally afflicted by many social and economic challenges. Some of these challenges include the increased possibility of an unstable home situation, inadequate education opportunities at all levels, and a high chance of crime and victimization. Given this growing social, economic, and political concern, The Hamilton Project at Brookings asked academic experts to develop policy proposals confronting the various challenges of AmericaÕs poorest citizens, and to introduce innovative approaches to addressing poverty.ÊWhen combined, the scope and impact of these proposals has the potential to vastly improve the lives of the poor. The resulting 14 policy memos are included in The Hamilton ProjectÕs Policies to Address Poverty in America. The main areas of focus include promoting early childhood development, supporting disadvantaged youth, building worker skills, and improving safety net and work support. |
| certified business process professional cbpp: A Safety Net That Works Robert Doar, 2017-02-13 This is an edited volume reviewing the major means-tested social programs in the United States. Each author addresses a major program or area, reviewing each area’s successes and recommending how to address shortcomings through policy change. In general, our means-tested programs do many things well, but some adjustments to each could make the system much more effective. This book provides policymakers with a broad overview of the issues at hand in each program and how to address them. |
| certified business process professional cbpp: Successful Global Collaborations in Higher Education Institutions Abdulrahman AI-Youbi, Adnan H. M. Zahed, William G. Tierney, 2019-08-15 This open access book presents deep investigation to the manifold topics pertaining to global university collaboration. It outlines the strategies King Abdulaziz University has employed to rise in global rankings, and the reasons chosen to collaborate with other academic and research institutes. The environment in which universities currently exist is considered, and subsequently how an innovative culture might be established and maintained to enable global partnerships to be implemented and to succeed is discussed. The book provides an intense focus on why collaboration is a necessary ingredient for knowledge transfer and explains how to do it. The last part of the book considers how to sustain partnerships. This is because one of the challenges of global partnerships is not just setting them up, but also sustaining them. |
| certified business process professional cbpp: Advances in Production Management Systems. Initiatives for a Sustainable World Irenilza Nääs, Oduvaldo Vendrametto, João Mendes Reis, Rodrigo Franco Gonçalves, Márcia Terra Silva, Gregor von Cieminski, Dimitris Kiritsis, 2017-03-15 This book constitutes the refereed post-conference proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2016, held in Iguassu Falls, Brazil, in September 2016. The 117 revised full papers were carefully reviewed and selected from 164 submissions. They are organized in the following topical sections: computational intelligence in production management; intelligent manufacturing systems; knowledge-based PLM; modelling of business and operational processes; virtual, digital and smart factory; flexible, sustainable supply chains; large-scale supply chains; sustainable manufacturing; quality in production management; collaborative systems; innovation and collaborative networks; agrifood supply chains; production economics; lean manufacturing; cyber-physical technology deployments in smart manufacturing systems; smart manufacturing system characterization; knowledge management in production systems; service-oriented architecture for smart manufacturing systems; advances in cleaner production; sustainable production management; and operations management in engineer-to-order manufacturing. |
| certified business process professional cbpp: Essentials of Systems Analysis and Design, Global Edition Joseph Valacich, Joey F. George, Jeffrey A. Hoffer, 2015-04-13 For courses in Systems Analysis and Design, Structured A clear presentation of information, organised around the systems development life cycle model This briefer version of the authors’ highly successful Modern System Analysis and Design is a clear presentation of information, organised around the systems development life cycle model. Designed for courses needing a streamlined approach to the material due to course duration, lab assignments, or special projects, it emphasises current changes in systems analysis and design, and shows the concepts in action through illustrative fictional cases. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. |
| certified business process professional cbpp: Building an Enterprise Architecture Practice Martin van den Berg, Marlies van Steenbergen, 2007-01-15 This book provides practical advice on how to develop an enterprise architecture practice. The authors developed different tools and models to support organizations in implementing and professionalizing an enterprise architecture function. Coverage applies these tools and models to a number of different organizations and, as a result, will help readers avoid potential pitfalls and achieve success with enterprise architecture. |
| certified business process professional cbpp: Reimagining Management Roger Tregear, 2017-01-05 This book provides a straightforward, practical explanation of the theory, practice, and benefits of process-based management. Reviewers from across the globe have praised this book. Reimagining Management: superb reference book that shows how to establish and implement BPM in any organization modern classic for the BPM space!' Roger has unlocked the mystery of business process management Reimagining Management defines the missing link Organizations need to step back from day-to-day functional issues and reimagine themselves as value-creation and delivery flows. Management needs its own disruption; the first transformation required is of management itself. A core principle of Reimagining Management is the primacy of process. This principle says that the only way any organization can create, accumulate, and deliver value to its customers, itself, and other stakeholders, is through collaboration across the organization. Reimagining Management introduces the concepts of the 7Enablers of BPM and the Tregear Circles as part of a practical framework for the positive and controlled evolution of management practice; an approach to organizational management that focuses on the creation, accumulation, and delivery of value to customers and other stakeholders. Using this book as a guide, it's time to reimagine management. |
| certified business process professional cbpp: Quality Beyond Six Sigma Ron Basu, J. Nevan Wright, 2012-06-14 Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence. |
| certified business process professional cbpp: The Future of Disability in America Institute of Medicine, Board on Health Sciences Policy, Committee on Disability in America, 2007-10-24 The future of disability in America will depend on how well the U.S. prepares for and manages the demographic, fiscal, and technological developments that will unfold during the next two to three decades. Building upon two prior studies from the Institute of Medicine (the 1991 Institute of Medicine's report Disability in America and the 1997 report Enabling America), The Future of Disability in America examines both progress and concerns about continuing barriers that limit the independence, productivity, and participation in community life of people with disabilities. This book offers a comprehensive look at a wide range of issues, including the prevalence of disability across the lifespan; disability trends the role of assistive technology; barriers posed by health care and other facilities with inaccessible buildings, equipment, and information formats; the needs of young people moving from pediatric to adult health care and of adults experiencing premature aging and secondary health problems; selected issues in health care financing (e.g., risk adjusting payments to health plans, coverage of assistive technology); and the organizing and financing of disability-related research. The Future of Disability in America is an assessment of both principles and scientific evidence for disability policies and services. This book's recommendations propose steps to eliminate barriers and strengthen the evidence base for future public and private actions to reduce the impact of disability on individuals, families, and society. |
| certified business process professional cbpp: My Lover, Myself David Kantor, 2000-04 In his more than thirty years of experience as a therapist, Dr. David Kantor has learned that our lovers are mirrors for showing us who we really are -- and who we can become. In My Lover, Myself, readers will learn how to turn everything in a relationship -- normal difficulties or serious problems -- into opportunities for understanding our differences and becoming the best people we can be. Case histories and questionnaires will help lovers share their discoveries -- and make the journey back to the healing relationship they promised each other in the beginning. |
| certified business process professional cbpp: Workflow Modeling Alec Sharp, Patrick McDermott, 2009 At last - here's the long-awaited, extensively revised and expanded edition of the acclaimed and bestselling book, Workflow Modeling. This thoroughly updated resource provides you with clear, current, and concise guidance on creating highly effective workflow systems for your organization. The new edition offers you an even clearer methodology, refined techniques, more integrated examples, and up-to-the-minute coverage of recent developments and today's hottest topics. Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps you define requirements for systems development or systems acquisition. By showing you how to build visual models for illustrating workflow, the authors help you to assess your current business processes and see where process improvement and systems development can take place. |
| certified business process professional cbpp: Guide du Business Process Management Arnaud Vigne, Sylvain Spenlé, 2021-01-28 Pourquoi ce livre diriez-vous. Comme dit Michel Serres, « une offre ponctuelle est dérisoire ». « Ce savoir annoncé tout le monde l'a déjà. En entier. A sa disposition. Sous la main. Accessible par le Web, Wikipédia, portable, par n'importe quel portail1 ». Nous avons la prétention de croire que d'une part les informations qui pourraient déjà être connues sont présentées avec un positionnement différent, et que nous présentons d'autres part un nombre conséquent didées nouvelles et originales sur le BPM Business Process Management. Il nous parait indispensable que l'Entreprise adopte une organisation agile, pour pouvoir réagir rapidement aux changements de tendance et aux évolutions des marchés. Cette agilité, elle ne peut l'acquérir sans se connaitre elle-même et sans pouvoir réagir rapidement avec efficience. Les crises que nous traversons depuis le début du XXI siècle nous montre que les entreprises agiles s'en sortent mieux que les autres. Ce livre prétend vous guider vers cette agilité en adoptant une démarche structurée de pilotage par les processus. Enfin il est reconnu que « la consultation de Wikipédia », Facebook, Linkedin ou de tout autre réseau social « n'excitent pas les mêmes neurones et les mêmes zones corticales que l'usage du livre*». Avec ce livre, et nos communications associées, nous souhaitons nous positionner sur tous les segments de la réflexion à propos du BPM, qui doit nous permettre d'être en contact avec tous les décideurs quelle que soit la génération à laquelle ils appartiennent. (*): Michel Serres - La petite Poucette |
| certified business process professional cbpp: More for Less Andrew Spanyi, 2007 |
| certified business process professional cbpp: The 50-State Small Business Regulation Index Wayne Winegarden, 2015-07-23 |
| certified business process professional cbpp: Gower Handbook of Programme Management Geoff Reiss, 2006 This Handbook provides authoritative guidance and advice, templates, concepts, systems and approaches on every aspect of successful programme management. The main part of the handbook presents a detailed description of the whole programme management process, together with the requisite supporting infrastructure essential for the delivery of planned programme outcomes. The book also includes The Programme Management Maturity Model, a benchmarking tool covering the ten key processes within programme management, plus the Programme Management Improvement Process: a step-by-step guide to improving an organization's ability to deliver change. |
| certified business process professional cbpp: Operational Leadership Andrew Spanyi, 2010-08-20 Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology. |
| certified business process professional cbpp: Does Four Equal Five? M. Rebecca Kilburn, Andrea Phillips, Celia J. Gomez, Louis T. Mariano, Christopher Joseph Doss, Wendy M. Troxel, Emily Morton, Kevin Estes, 2021 The authors provide information on the implementation and outcomes of the four-day school week using quantitative and qualitative data from a variety of sources, including surveys of parents and students in 36 districts in three states. |
| certified business process professional cbpp: Consumer Behavior Delbert I. Hawkins, Roger J. Best, Kenneth A. Coney, 2003-03 Consumer Behavior, 9/e, by Hawkins, Best, & Coney offers balanced coverage of consumer behavior including the psychological, social, and managerial implications. The new edition features current and exciting examples that are tied into global and technology consumer behavior issues and trends, a solid foundation in marketing strategy, integrated coverage of ethical/social issues and outlines the consumer decision process. This text is known for its ability to link topics back to marketing decision-making and strategic planning which gives students the foundation to understanding consumer behavior which will make them better consumers and better marketers. |
| certified business process professional cbpp: Strategy and Business Process Management Carl F. Lehmann, 2016-04-19 This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes - Business Process Management (BPM). It describes how BPM treats processes as a portfolio of strategic assets that create and deliver customer and shareholder value and adapt, when necessary, enabling competitive advantage thr |
| certified business process professional cbpp: Enterprise Governance and Enterprise Engineering Jan A. P. Hoogervorst, 2009-02-19 Achieving enterprise success necessitates addressing enterprises in ways that match the complexity and dynamics of the modern enterprise environment. However, since the majority of enterprise strategic initiatives appear to fail – among which those regarding information technology – the currently often practiced approaches to strategy development and implementation seem more an obstacle than an enabler for strategic enterprise success. Two themes underpin the fundamentally different views outlined in this book. First, the competence-based perspective on governance, whereby employees are viewed as the crucial core for effectively addressing the complex, dynamic and uncertain enterprise reality, as well as for successfully defining and operationalizing strategic choices. Second, enterprise engineering as the formal conceptual framework and methodology for arranging a unified and integrated enterprise design, which is a necessary condition for enterprise success. Jan Hoogervorst's presentation, which is based on both research and his professional background at Sogeti B.V., aims at professionals in management and consulting as well as students in management science and business information systems. |
| certified business process professional cbpp: Mastering the Unpredictable Keith D. Swenson, 2010 The facilitation of knowledge work or what is increasingly known as Case Management represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. The facilitation of knowledge work or what is increasingly known as Case Management represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. Here are examples of what recognized experts have have recently written on the topic: Advancing to support more knowledge work is the goal of many organizations, thus there is a new groundswell of activity around unstructured processes. - Jim Sinur, VP of Research, Gartner I think a sea change is coming in the process world. -Connie Moore, Research Vice President, Forrester The sea of change Moore refers to is about technology that is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. For executives and managers of knowledge workers, Mastering the Unpredictable will: Explain the need and why previous technological approaches don't meet the need Explain the current technology gap, and the new technology that can close the gap Lay out the options that can increase the efficiency and effectiveness of their organizations Equip them to best take advantage of this evolving trend |
| certified business process professional cbpp: Business Process Management is a Team Sport Andrew Spanyi, 2003 This book is best suited to those business leaders who have a burning desire to win. It's a book with a compelling message about the resurgence of business process thinking for competitive advantage. In an easy-to-read format, the book outlines why and how thoughtful CEO?s and leadership teams can manage enterprise business processes as the means to transform their good companies into great ones.Spanyi's book is a must read for business leaders searching for ways to manage the business in a more integrated manner by applying 21st century BPM techniques, thinking and technologies. Business process thinking is the prerequisite for executives to take advantage of powerful new BPM technologies. The book is, however, less about tools, templates and technologies and more about the set of values, beliefs and business practices needed to navigate through challenging economic times. Indeed, that?s why Spanyi says BPM is a team sport--Play it to Win! And to win, leaders must manage the cross-functional teams throughout the organization who must work collaboratively to create enduring value for customers and shareholders.Much of what has been written on BPM is mechanistic and technical. Several of the works are long and tough to digest, and the links to strategy, organization design, people issues and technology are lost in the details. In a fast-paced and engaging manner, Spanyi describes how BPM can provide a robust framework enabling an organization to achieve strategic focus, organizational alignment and operating discipline.Spanyi proposes that organizations need to consciously work on transforming the mental models of the executive team from the traditional functional paradigm to a customer-driven model that is based on business process thinking. The book provides insight into why change initiatives like reengineering, continuous improvement and Six Sigma, when implemented piecemeal, are not nearly enough to achieve dominance in today's turbulent business environment. BPM is needed to provide the context for both change initiatives and the application of emerging technology, so that change programs can be deeply and fully integrated across the organization.The book is written such that the initial reading can be done in less than the time it takes to fly from Dallas to Boston or from Toronto to Miami. A quick read can acquaint the reader with the essential concepts. Readers can then consume the book more carefully a second time, and combine its reading assignments to gain a more complete background and understanding of this vital subject (all the readings can be acquired through the book?s Web site). |
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