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| customer care simulation assessment: Simulations for Personnel Selection Michael Fetzer, Kathy Tuzinski, 2013-08-13 This book provides a comprehensive and state-of-the-art overview of simulation development, technologies, and implementation, including real-world examples and results followed by a preview of what’s on the horizon that will further revolutionize the industry. More than a handful of books have been written on the use of simulations for training purposes, but this book focuses solely on simulations in employee selection contexts (e.g., hiring, promotion), making it a truly unique and valuable resource for both practitioners and academics. The science and practice of employee selection has advanced at a steady pace over the past two or three decades. However, recent advancements in both technology and assessment methods have been the catalyst for an evolutionary leap in the use of simulations in this area. |
| customer care simulation assessment: Statistics, Testing, and Defense Acquisition National Research Council, Division of Behavioral and Social Sciences and Education, Commission on Behavioral and Social Sciences and Education, Committee on National Statistics, Panel on Statistical Methods for Testing and Evaluating Defense Systems, 1998-05-08 For every weapons system being developed, the U.S. Department of Defense (DOD) must make a critical decision: Should the system go forward to full-scale production? The answer to that question may involve not only tens of billions of dollars but also the nation's security and military capabilities. In the milestone process used by DOD to answer the basic acquisition question, one component near the end of the process is operational testing, to determine if a system meets the requirements for effectiveness and suitability in realistic battlefield settings. Problems discovered at this stage can cause significant production delays and can necessitate costly system redesign. This book examines the milestone process, as well as the DOD's entire approach to testing and evaluating defense systems. It brings to the topic of defense acquisition the application of scientific statistical principles and practices. |
| customer care simulation assessment: Mastering the Fire Service Assessment Center, 2nd Ed Anthony Kastros, 2018-04-16 Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine |
| customer care simulation assessment: Using Simulation in Assessment and Teaching Marion Bogo, 2014 This detailed book by the most experienced authors in the field describes how to develop and implement the objective structured clinical examination (OSCE) for social work education. In addition to a wealth of practical material in the appendices, two videos produced especially for this book (accessible online) show the OSCE process step-by-step. Assessment of student competency is an essential part of social work education. Going beyond the traditional domains for assessing students -- the classroom and field practicums -- the authors offer a new approach that approximates authentic practice tasks: the objective structured clinical examination (OSCE) adapted for social work. Based on the work of two research teams and the extensive experience of the authors, this book provides all the resources necessary for programs to develop and implement the OSCE. In addition to a wealth of practical material in the appendices, two videos produced especially for this book (accessible online) show the OSCE process step-by-step. |
| customer care simulation assessment: Waking Up Sam Harris, 2015-06-16 Spirituality.The search for happiness --Religion, East and West --Mindfulness --The truth of suffering --Enlightenment --The mystery of consciousness.The mind divided --Structure and function --Are our minds already split? --Conscious and unconscious processing in the brain --Consciousness is what matters --The riddle of the self.What are we calling I? --Consciousness without self --Lost in thought --The challenge of studying the self --Penetrating the illusion --Meditation.Gradual versus sudden realization --Dzogchen: taking the goal as the path --Having no head --The paradox of acceptance --Gurus, death, drugs, and other puzzles.Mind on the brink of death --The spiritual uses of pharmacology. |
| customer care simulation assessment: Psychometric Tests (the Ultimate Guide) Richard McMunn, 2010-11 |
| customer care simulation assessment: Respiratory Care Exam Review - E-Book Gary Persing, 2009-11-25 This title includes additional digital media when purchased in print format. For this digital book edition, media content is not included. Respiratory Care Exam Review: Review for the Entry Level and Advanced Exams, 3rd Edition, readies students with review materials for both the CRT and RRT exams! The material is presented in an outline format for efficient studying, with special boxes included in the chapter to highlight important information that is often included in the exam. New content has been added to the 3rd edition, including the latest updates to the NBRC content outlines implemented in 2009 and 2010. Be fully prepared with this comprehensive text! Respiratory Therapy exam review designed to provide students with a complete, hands-on review for both the NBRC Certified Respiratory Therapist (CRT) and the Registered Respiratory Therapist (RRT) credentialing exams. The material is presented in a detailed outline format, and each chapter includes a pre-test and post-chapter questions. Answers and rationales for both pre- and post-testing are located in the back of the book. Book includes two practice exams. One practice exam for each exam (CRT & RRT) is located in the back of the book. Answer keys with rationales for correct and incorrect answers are available on the Evolve Web site. The NBRC complexity levels of each question are indicated in the answer key to help the student better prepare for the actual exam. Every chapter has been thoroughly revised to incorporate the newest (2009) NBRC Examination content outlines that were implemented in 2009 (CRT) and 2010 (RRT). Unique! Exam Notes highlight special notes or instructions specific to either the entry level (CRT) or advanced exam (RRT) to help students use their study time more effectively. Other key information relevant to the respiratory therapist is featured in specially shaded boxes. Completely updated to reflect the newest NBRC Examination content outlines, with new information on: stress testing, oxygen titration with exercise, aterial line insertion, influenza vaccines and ventilator-associated pneumonia protocols. Additional practice test questions with rationales added to both entry level and advanced practice exams provide rationales and detailed explanation for every question on the exam. |
| customer care simulation assessment: Driving Simulation for Assessment, Intervention, and Training Sherrilene Classen, 2017 |
| customer care simulation assessment: Discrete Event Simulation for Health Technology Assessment J. Jaime Caro, Jörgen Möller, Jonathan Karnon, James Stahl, Jack Ishak, 2015-10-16 This is the first book to make all the central concepts of discrete event simulation relevant for health technology assessment. Accessible to beginners, the book requires no prerequisites and describes the concepts with as little jargon as possible. It presents essential concepts, a fully worked out implementation example, approaches to analyze the simulations, the development of the required equations, model verification techniques, and validation. The book also covers various special topics and includes a real case study involving screening strategies for breast cancer surveillance. |
| customer care simulation assessment: The Comprehensive Textbook of Healthcare Simulation Adam I. Levine, Samuel DeMaria Jr., Andrew D Schwartz, Alan J. Sim, 2013-06-18 The Comprehensive Textbook of Healthcare Simulation is a cohesive, single-source reference on all aspects of simulation in medical education and evaluation. It covers the use of simulation in training in each specialty and is aimed at healthcare educators and administrators who are developing their own simulation centers or programs and professional organizations looking to incorporate the technology into their credentialing process. For those already involved in simulation, the book will serve as a state-of-the-art reference that helps them increase their knowledge base, expand their simulation program’s capabilities, and attract new, additional target learners. Features: • Written and edited by pioneers and experts in healthcare simulation • Personal memoirs from simulation pioneers • Each medical specialty covered • Guidance on teaching in the simulated environment • Up-to-date information on current techniques and technologies • Tips from “insiders” on funding, development, accreditation, and marketing of simulation centers • Floor plans of simulation centers from across the United States • Comprehensive glossary of terminology |
| customer care simulation assessment: Clinical Simulation Richard Kyle, W. Bosseau Murray, 2010-07-27 Simulation facilities are invaluable for training in medicine and clinical education, biomedical engineering and life sciences. They allow the practice of prevention, containment, treatment, and procedure in a risk-free setting. This book is a practical guide and reference to the latest technology, operations and opportunities presented by clinical simulation. It shows how to develop and make efficient use of resources, and provides hands-on information to those tasked with setting up and delivering simulation facilities for medical, clinical and related purposes, and the development and delivery of simulation-based education programs - A step-by-step manual to developing successful simulation programs - Shows how to design, construct, outfit and run simulation facilities for clinical education and research. - The Residency Review Committee of the US Accreditation Council on Graduate Medical Education has begun requiring residency programs to have simulation as an integral part of their training programs. |
| customer care simulation assessment: Simulation Validation Peter L. Knepell, Deborah C. Arangno, 1993-06-13 Helps you ensure that your simulations are appropriate representations of real-world systems. The book concentrates on the differentiation between the assessment of a simulation tool and the verification and validation of general software products. It is a systematic, procedural, practical guide that you can use to enhance the credibility of your simulation models. In addition, it is a valuable reference book and a road map for software developers and quality assurance experts, or as a text for simulation methodology and software engineering courses. This book details useful assessment procedures and phases, discusses ways to tailor the methodology for specific situations and objectives, and provides numerous assessment aids. The reader can use these aids to support ongoing assessments over the entire life cycle of the model. |
| customer care simulation assessment: Secrets of the Product Manager Interview Lewis C. Lin, 2017-02-17 Former Google Interviewer Reveals How to Get Multiple Job Offers Have an upcoming product manager interview? Perhaps for Google, Facebook, Amazon, or Uber? If so, find out secrets to getting multiple job offers with the world's #1 author on product management interviews: Lewis C. Lin. Secrets of the Product Manager Interview shares what to expect in your product management interviews and how to prepare. Collecting 10+ years of questions from his readers, clients, and workshop attendees, the author answers and reveals his interview secrets in a single book. The Ideal Companion to Decode and Conquer as well as PM Interview Questions Many of you enjoyed reading about the PM interview frameworks revealed in Decode and Conquer, including the CIRCLES(TM), AARM(TM) and DIGS(TM) Methods. And others enjoyed Product Manager Interview Questions for the 160+ practice questions. Secrets of the Product Manager Interview takes a different approach. It's not focused on frameworks or practice questions. Instead, it's everything you need to know about product manager interviews. You'll get his secrets on: What to expect at the interview The best way to prepare How to get the first PM job How to interpret interviewer feedback And more... |
| customer care simulation assessment: Manual of Simulation in Healthcare Richard H. Riley, 2016 Practising fundamental patient care skills and techniques is essential to the development of trainees' wider competencies in all medical specialties. After the success of simulation learning techniques used in other industries, such as aviation, this approach has been adopted into medical education. This book assists novice and experienced teachers in each of these fields to develop a teaching framework that incorporates simulation. The Manual of Simulation in Healthcare, Second Edition is fully revised and updated. New material includes a greater emphasis on patient safety, interprofessional education, and a more descriptive illustration of simulation in the areas of education, acute care medicine, and aviation. Divided into three sections, it ranges from the logistics of establishing a simulation and skills centre and the inherent problems with funding, equipment, staffing, and course development to the considerations for healthcare-centred simulation within medical education and the steps required to develop courses that comply with 'best practice' in medical education. Providing an in-depth understanding of how medical educators can best incorporate simulation teaching methodologies into their curricula, this book is an invaluable resource to teachers across all medical specialties. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Nursing Jared M. Kutzin, |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Geriatric Simulation Cathy M. Smith, |
| customer care simulation assessment: Healthcare Simulation Research Debra Nestel, Joshua Hui, Kevin Kunkler, Mark W. Scerbo, Aaron W. Calhoun, 2019-11-13 This book provides readers with a detailed orientation to healthcare simulation research, aiming to provide descriptive and illustrative accounts of healthcare simulation research (HSR). Written by leaders in the field, chapter discussions draw on the experiences of the editors and their international network of research colleagues. This seven-section practical guide begins with an introduction to the field by relaying the key components of HSR. Sections two, three, four, and five then cover various topics relating to research literature, methods for data integration, and qualitative and quantitative approaches. Finally, the book closes with discussions of professional practices in HSR, as well as helpful tips and case studies.Healthcare Simulation Research: A Practical Guide is an indispensable reference for scholars, medical professionals and anyone interested in undertaking HSR. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Pharmacy Education, Practice and Research Yaser Mohammed Al-Worafi, 2023-08-28 This book provides comprehensive information about simulation in pharmacy education, practice and research. It serves as a source for guiding pharmacy academics, clinicians, researchers, supervisors, trainers, and students who wish to learn more about and introduce simulation in pharmacy education, practice and research. Furthermore, this book describes the current practice, the facilitators and barriers for implementing evidence-based simulation, and provides examples from real simulation practice in education, practice and research. Structured into three sections, the first delves into the different types of simulation and their applications within pharmacy curricula. From patient simulation to computer-based programs, this section highlights the diverse opportunities for experiential learning in pharmacy education. The next discusses the role of simulation in community and hospital pharmacy settings. This section emphasizes the importance of communication skills, patient care, and medication safety, demonstrating how simulation can contribute to improved practice and patient outcomes. The last section explores the use of simulation in drug development and research design. This section also examines the ethical considerations, data analysis, and reporting involved in simulation-based research. Comprehensive and practical, Comprehensive Healthcare Simulation: Pharmacy Education, Practice and Research is an essential resource for anyone interested in the expanding field of pharmacy simulation. |
| customer care simulation assessment: Clinical Simulation for Healthcare Professionals Audrey Lynne Zapletal, Joanne Baird, Tracy Van Oss, Maureen Hoppe, 2024-06-01 As simulated learning experiences are increasingly used in healthcare education to enhance student engagement and experience, Clinical Simulation for Healthcare Professionals serves as a resource for the utility, design, and implementation of simulation-based education in occupational therapy, physical therapy, speech-language pathology, and nursing. Using best practice methods, academic and clinical rehabilitation professionals of all levels will learn how to design and implement clinical simulations. These can be used as a tool for education, assessment, research, and skills integration. Written by Drs. Audrey Zapletal, Joanne Baird, Jean Prast, Maureen Hoppe, Tracy Van Oss, and Adel Herge, Clinical Simulation for Healthcare Professionals provides comprehensive information about commonly used simulation methods including high and low technology simulations, simulated patients, task trainers, and role play. Also included are step-by-step instructions for how to build simulation experiences in a variety of settings and for various learning and teaching needs. How-to information assists instructors who want to develop and integrate simulation-based education into a new or existing curriculum. The example simulations inside represent an array of different practice and focus uses. Each stage of the simulation is addressed from creation to learning assessment to debriefing. Simulation integrates the worlds of education, health professions, and the performing arts within a singular enriching experience. Clinical Simulation for Healthcare Professionals fulfills a need for educators looking to develop the skills needed to create complex and dynamic learning environments. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: ECMO Simulation Lindsay C. Johnston, Lillian Su, 2020-12-16 This book focuses on the technical, cognitive, and behavioral skills needed to implement an extracorporeal membrane oxygenation (ECMO) simulation program. It describes these programs on the individual, team, and hospital system level, and includes the history of ECMO simulation, its evolution to its current state, and future directions of technology and science related to ECMO simulation. Divided into six sections, chapters describe both the theoretical as well as the practical aspects of ECMO simulation, including a pictorial guide to setting up an ECMO simulation circuit and how to recreate ECMO emergencies. It is a pragmatic guide that emphasizes the necessary practical items and discussions necessary to plan, set-up, orchestrate, and debrief ECMO simulations for different types of learners in different Comprehensive Healthcare Simulation: ECMO Simulation - A Theoretical and Practical Guide is part of the Comprehensive Healthcare Simulation Series, and this book is intended for educators, simulation technologists, and providers involved in ECMO programs who recognize the value of simulation to improve ECMO outcomes. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Anesthesiology Bryan Mahoney, Rebecca D. Minehart, May C. M. Pian-Smith, 2019-12-17 This book functions as a practical guide for the use of simulation in anesthesiology. Divided into five parts, it begins with the history of simulation in anesthesiology, its relevant pedagogical principles, and the modes of its employment. Readers are then provided with a comprehensive review of simulation technologies as employed in anesthesiology and are guided on the use of simulation for a variety of learners: undergraduate and graduate medical trainees, practicing anesthesiologists, and allied health providers. Subsequent chapters provide a ‘how-to” guide for the employment of simulation across wide range of anesthesiology subspecialties before concluding with a proposed roadmap for the future of translational simulation in healthcare. The Comprehensive Textbook of Healthcare Simulation: Anesthesiology is written and edited by leaders in the field and includes hundreds of high-quality color surgical illustrations and photographs. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Mobile Medical Simulation Patricia K. Carstens, Paul Paulman, Audrey Paulman, Marissa J. Stanton, Brian M. Monaghan, Douglas Dekker, 2020-02-13 This book provides information to support the new and growing field of medical simulation training using mobile simulation vehicles. These mobile training programs bring vehicles equipped with spaces to simulate patient care areas, task trainers, and mannequins directly to the medical provider. This concise reference introduces programs that bring necessary training to providers and offers step by step guidance on how to establish and run a mobile medical simulation program. Divided into two main sections, the first analyzes the methods and techniques to implement a program, including marketing, finances, and program evaluation. The second section then delves into greater detail regarding the actual teaching and training, including chapters on educational methodology, scenario design, and how to prepare for a simulation session. Part of the groundbreaking Comprehensive Healthcare Simulation Series, Mobile Medical Simulation is an ideal guide for administrators and managers who design and implement mobile simulation training programs, as well as educators and trainers working in the field. |
| customer care simulation assessment: Clinical Simulation Gilles Chiniara, 2019-08-21 Clinical Simulation: Education, Operations and Engineering, Second Edition, offers readers a restructured, comprehensive and updated approach to learn about simulation practices and techniques in a clinical setting. Featuring new and revised chapters from the industry's top researchers and educators, this release gives readers the most updated data through modern pedagogy. This new edition has been restructured to highlight five major components of simulation education, including simulation scenarios as tools, student learning, faculty teaching, necessary subject matter, and the learning environment. With clear and efficient organization throughout the book, users will find this to be an ideal text for students and professionals alike. - Edited by a leading educator, consultant and practitioner in the clinical simulation field - Redesigned structure emphasizes the five components of simulation pedagogy - Contains over 30 new chapters that feature the most up-to-date industry information and practices |
| customer care simulation assessment: Healthcare Simulation at a Glance Kirsty Forrest, Judy McKimm, 2019-06-17 Healthcare Simulation at a Glance presents an accessible overview of everything you need to know about simulation in clinical practice and healthcare education. From embedding simulation in programmes, to technical and non-technical features of simulation in a variety of contexts, to how simulation can be used in assessment and the provision of feedback to healthcare professionals, this practical guide is the perfect resource for developing the skills and knowledge required as both a student and an educator. Healthcare Simulation at a Glance: Introduces the concepts and theories underpinning simulation practice Provides an understanding of the key terms and processes involved Includes a range of examples and tips for easy application in practice Healthcare Simulation at a Glance is ideal for both those new to using simulation in education, as well as experienced academics. |
| customer care simulation assessment: A Practical Guide for Nurse Practitioner Faculty Using Simulation in Competency-Based Education Pamela R. Jeffries, Pamela Slaven-Lee, 2024-01-09 Authored by expert simulation researchers, educators, nurse practitioner faculty, and clinicians, A Practical Guide for Nurse Practitioner Faculty Using Simulation in Competency-Based Education looks at topics related to simulation design, development, and implementation for nurse practitioner and other graduate-level nursing programs. |
| customer care simulation assessment: Human Simulation for Nursing and Health Professions Linda Wilson, Leland Rockstraw, 2011-10-21 Key Features: -- |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Emergency Medicine Christopher Strother, Yasuharu Okuda, Nelson Wong, Steven McLaughlin, 2021-02-11 This is a practical guide to the use of simulation in emergency medicine training and evaluation. It covers scenario building, debriefing, and feedback, and it discusses the use of simulation for different purposes, including education, crisis resource management and interdisciplinary team training. Divided into five sections, the book begins with the historical foundations of emergency medicine, as well as education and learning theory. In order to effectively relay different simulation modalities and technologies, subsequent chapters feature an extensive number of practical scenarios to allow readers to build a curriculum. These simulations include pediatric emergency medicine, trauma, disaster medicine, and ultrasound. Chapters are also organized to meet the needs of readers who are in different stages of their education, ranging from undergraduate students to medical directors. The book then concludes with a discussion on the future and projected developments of simulation training. Comprehensive Healthcare Simulation: Emergency Medicine is an invaluable resource for a variety of learners, from medical students, residents, and practicing emergency physicians to emergency medical technicians, and health-related professionals. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Operations, Technology, and Innovative Practice Scott B. Crawford, Lance W. Baily, Stormy M. Monks, 2019-07-17 This practical guide provides a focus on the implementation of healthcare simulation operations, as well as the type of professional staff required for developing effective programs in this field. Though there is no single avenue in which a person pursues the career of a healthcare simulation technology specialist (HSTS), this book outlines the extensive knowledge and variety of skills one must cultivate to be effective in this role. This book begins with an introduction to healthcare simulation, including personnel, curriculum, and physical space. Subsequent chapters address eight knowledge/skill domains core to the essential aspects of an HSTS. To conclude, best practices and innovations are provided, and the benefits of developing a collaborative relationship with industry stakeholders are discussed. Expertly written text throughout the book is supplemented with dozens of high-quality color illustrations, photographs, and tables. Written and edited by leaders in the field, Comprehensive Healthcare Simulation: Operations, Technology, and Innovative Practice is optimized for a variety of learners, including healthcare educators, simulation directors, as well as those looking to pursue a career in simulation operations as healthcare simulation technology specialists. |
| customer care simulation assessment: Game-Based Teaching and Simulation in Nursing and Health Care Eric B. Bauman, 2012-07-27 Print+CourseSmart |
| customer care simulation assessment: Simulation in Nursing Education Pamela Jeffries, 2020-08-26 Simulation represents an increasingly effective strategy for addressing the growing lack of clinical placements for today’s nursing students, offering evidence-based, experiential learning opportunities that foster critical thinking and clinical reasoning. Simulation in Nursing Education: From Conceptualization to Evaluation, Third Editionprovides both a foundation for the novice and advanced strategies for the seasoned simulation educator, empowering nursing educators to make informed decisions and ensure success in their simulation programs. Structured around the NLN Jeffries Theory (2015), this updated edition highlights current best practices in simulation design and development, teaching and learning practices, implementation processes and associated learning outcomes. Seven new chapters reflect recent advances and emerging concepts across the full spectrum of simulation strategies, including pre-briefing of simulations, creating simulation cases for Objective Structured Clinical Examinations (OSCES) for graduate nursing programs and the use of virtual simulations and gaming to engage students. “As teachers and learners move away from content-laden curricula to curricula that emphasize experiential learning, it is critical that nurse educators have the requisite knowledge and skills to use simulation to its full potential.” -Susan Gross Forneris, PhD, RN, CNE, CHSE-A, FAAN Director, NLN Center for Innovation in Education Excellence “In Clinical Simulations in Nursing Education, 3rd Edition, Dr. Jeffries continues to highlight best practices in simulation pedagogy...This edition explores how educators and researchers are joining forces to develop more rigorous research studies, testing simulation outcomes across the continuum of education and practice at all levels.” -Susan Gross Forneris, PhD, RN, CNE, CHSE-A, FAAN Director, NLN Center for Innovation in Education Excellence |
| customer care simulation assessment: High-Fidelity Patient Simulation in Nursing Education Wendy Nehring, Felissa Lashley, 2010-10-25 High Fidelity Patient Simulation in Nursing Education is a comprehensive guide to developing and implementing a high-fidelity patient simulation in a clinical setting. It is a necessary primer for administrators and nursing programs starting out with this technology. It includes examples for setting up a simulator program for nurses, developing and implementing this technology into particular clinical and laboratory courses, and setting up refresher courses in hospital settings. The text features appendices and case scenarios. |
| customer care simulation assessment: Simulation Scenarios for Nursing Educators, Second Edition Suzanne Campbell, Karen M. Daley, 2013 Print+CourseSmart |
| customer care simulation assessment: Defining Excellence in Simulation Programs Janice C. Palaganas, Juli C. Maxworthy, Chad A. Epps, Mary E. Mancini, 2014-10-07 An Official Publication of the Society for Simulation in Healthcare, Defining Excellence in Simulation Programs aims to meet the needs of healthcare practitioners using simulation techniques for education, assessment, and research. Increasingly, simulation is an integral part of teaching and training programs in healthcare settings around the world. Simulation models, including virtual simulation, scenario-based simulation with actors, and computerized mannequins, contributes to improved performance and reduced errors in patient care. This text establishes working definitions and benchmarks for the field of simulation and defines the types of simulation programs, while also covering program leadership, funding, staffing, equipment and education models. It provides knowledge critical to the success of simulation program management, simulation educators, and simulation researchers. Written to appeal to the novice to advanced beginner, a special section in each chapter is directed to the competent to expert programs, managers, educators, and researchers, so that this text truly can serve as the comprehensive reference for anyone in simulation. |
| customer care simulation assessment: Effective Management of Benchmarking Projects Mohamed Zairi, 2010-02-17 Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols. This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as: Rank Xerox, D2D, American Express, Rover, Texas Instruments. |
| customer care simulation assessment: Pocket Book for Simulation Debriefing in Healthcare Denis Oriot, Guillaume Alinier, 2017-09-25 This book is a concise manual on debriefing techniques in a clinical educational context. It presents the most popular debriefing techniques and, hence, can be used as a reference manual by educators to help them achieve their intended debriefing objectives. The overarching objective of debriefing is to promote reflection and improve patient safety awareness at an individual and a team level. This book provides clear explanations of what constitutes a valuable and effective debriefing, and presents the various approaches that can be used and how debriefing differs from feedback. It includes key recommendations on aspects that directly or indirectly impact debriefing with different populations of learners such as students or qualified healthcare professionals of various levels of seniority. This book can also be used as a survival guide for both simulation educators and clinicians during debriefings. It includes several useful sections explaining the different phases of a debriefing session, which help learners develop and consolidate their knowledge, and identify potential knowledge or performance gaps and near misses. The underlying philosophy of this book is to also promote profound respect for the trainee by using a non-offensive debriefing approach. Debriefing facilitators will appreciate the several key sentences that will help them lead and engage their learners in the various phases of expressing their emotions and analyzing their experience and actions. |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Implementing Best Practices in Standardized Patient Methodology Gayle Gliva-McConvey, Catherine F. Nicholas, Lou Clark, 2020-10-15 This book brings to life best practices of Human Simulation; maximizing the Standardized Patient (SP) methodology that has played a major role in health professions learning and assessment since the 1960s. Each chapter reflects the Association of SP Educators Standards of Best Practices (SOBPs) and provides guidance for implementation. Multiple insights are offered through embedded interviews with international experts to provide examples illustrating successful strategies. The Human Simulation Continuum Model, a practical and theoretical framework, is introduced to guide educators in decision-making processes associated with the full range of human simulation. The Continuum Model spans improvisations, structured role-play, embedded participants, and simulated-standardized patients. This book also provides the full “how-to” for SP methodology covering topics including; case/scenario development, creating training material, training techniques for case portrayal, training communication and feedback skills, GTA/MUTA/PTA training, SP program administration and professional development for SP Educators. A pragmatic, user-friendly addition to the Comprehensive Healthcare Simulation series, Implementing Best Practices in Standardized Patient Methodology is the first book framed by the ASPE SOBPs, embracing best practices in human simulation and marshaling the vast expertise of a myriad of SP Educators. |
| customer care simulation assessment: Clinical Assessment and Interviewing Skills Prof. Dr. Bilal Semih Bozdemir, To harness the power of nonverbal communication, clinicians should employ a few practical strategies during interviews. Firstly, they should strive for congruence between their verbal and nonverbal messages. When both forms of communication align, it promotes clarity and trust. For instance, if a clinician expresses empathy through words, their body language—such as nodding and maintaining appropriate eye contact—should mirror that sentiment. Secondly, clinicians should engage in active observation and reflection. This involves attuning themselves to their clients' nonverbal cues and considering their potential meanings. Regularly reflecting on these observations can deepen the understanding of the client's emotional states and facilitate more targeted responses. Lastly, clinicians should remain aware of their own internal biases and preconceptions that may influence their interpretation of nonverbal cues. Personal experiences and cultural backgrounds shape how both clinicians and clients express themselves nonverbally. Openness to ongoing self-reflection can help clinicians mitigate biases and foster more effective communication. In conclusion, nonverbal communication and body language are foundational elements of clinical interviewing that enrich the clinician-client interaction. By developing awareness and sensitivity to nonverbal cues, clinicians can gain deeper insights into clients' emotional states, enhance rapport, and ultimately facilitate more effective therapeutic outcomes. Through training and practice, clinicians can hone these skills, allowing them to leverage nonverbal communication as a powerful tool in the assessment and therapeutic process. |
| customer care simulation assessment: Clinical Simulations for the Advanced Practice Nurse Celeste M. Alfes, DNP, MSN, RN, CNE, CHSE-A, FAAN, Elizabeth Zimmermann, DNP, MSN, RN, CHSE, 2020-03-19 Provides high-quality, comprehensive simulation scenarios for APRNs This invaluable resource is the first simulation guide designed specifically to support the training and evaluation of advanced practice nursing students, novice nurse practitioners, and advanced practice nurses transitioning to new fields. This book provides a method and foundation to transform graduate nursing education to competency-based clinical evaluation, empowering programs with standardized templates and interprofessional education options for each scenario to advance graduate simulation education and research. This comprehensive guide delivers more than 50 comprehensive simulation scenarios, written by experienced APRNs, faculty, and simulation specialists. Scenarios are arranged by APRN specialty with applications for students, faculty, standardized patients, staff development, and simulation staff who prepare the advanced practice nurse and their interprofessional team for clinical practice. Not only is this text easy for faculty to use and implement, it also includes several levels of application and offers strategies for adapting scenarios to an interprofessional setting. Each simulation is structured into a consistent template for ease of use, which includes a description, objectives, equipment needed, pre-briefing, debriefing, and interprofessional considerations. Additionally, each scenario includes a one-page download designed for the Simulation Team focusing on “what happens” in a particular scenario. These comprehensive simulations encompass a wide variety of physical health and mental health scenarios across the lifespan as well as telehealth, critical care transport, and retail scenarios. Three detailed sections dedicated to APRN students, faculty, and simulation staff provide timely topics and sound advice from recent graduates, faculty experts, and leaders in the simulation field. The section for students provides anticipatory guidance for novice practitioners on how best to prepare for formative and summative evaluations, standardized patient patientinteractions, high-stakes simulation testing, and interprofessional experiences. The section for faculty provides practical information on how to design engaging simulation experiences for the APRN, and suggestions on mapping the various modes of simulation experiences to various levels and competencies. A detailed section directed to the simulations team covers operations and management of the environment, personnel, equipment, and resources. Key Features: Provides 10 Objective Structured Clinical Examination (OSCE) standard scenarios for general advanced practice assessment Contains more than 50 comprehensive simulation scenarios, arranged by APRN specialty for formative, summative, and high-stakes testing and competency evaluations Consistent with INACSL and SSH Simulation Standards of Best Practice and NLN Simulation Theory by Pamela Jeffries Maps simulation experiences to APRN learner levels and AACN competencies Includes separate sections tailored towards APRN students, APRN faculty and staff development, and the simulation operational team Delineates and provides hyperlinks for suggested learner preparation and the most up-to-date references to support each scenario |
| customer care simulation assessment: Comprehensive Healthcare Simulation: Surgery and Surgical Subspecialties Dimitrios Stefanidis, James R. Korndorffer Jr., Robert Sweet, 2019-01-05 This pragmatic book is a guide for the use of simulation in surgery and surgical subspecialties, including general surgery, urology, gynecology, cardiothoracic and vascular surgery, orthopedics, ophthalmology, and otolaryngology. It offers evidence-based recommendations for the application of simulation in surgery and addresses procedural skills training, clinical decision-making and team training, and discusses the future of surgical simulation. Readers are introduced to the different simulation modalities and technologies used in surgery with a variety of learners including students, residents, practicing surgeons, and other health-related professionals. |
| customer care simulation assessment: Personnel Literature United States. Office of Personnel Management. Library, 1988 |
consumer、customer、client 有何区别？ - 知乎
对于customer和consumer，我上marketing的课的时候区分过这两个定义。 customer behavior：a broad term that covers individual consumers who buy goods and services for their own use …
Consumer与customer有区别吗？具体作什么区别？ - 知乎
Mar 18, 2014 · 一般把 customer 翻译做 “客户“ 比如你是杜蕾斯的生产商，那么中国总代，上海曼伦商贸有限公司，就是你的customer，然后从曼伦进货的全家就是曼伦的customer，然后隔壁小张买了一盒和 …
Windows 10 business 和 consumer 中的专业版有什么不同…
Mar 14, 2020 · Windows10 有business editions 和 consumer editions 版。其中每个都有 专业工作站版，可这2个专业工作…
想问一下大家web of science文献检索点不动 只能用作者检索怎么办 …
手机电脑打开都是这样 我想用文献检索 不想用作者检索啊啊啊啊啊
什么是CRM系统？它的作用是什么？ - 知乎
CRM（Customer Relationship Management），即客户关系管理系统.。 是指利用软件、硬件和网络技术，为企业建立一个客户信息收集、管理、分析和利用的信息系统。通俗地讲， CRM就是帮助企业管理 …
consumer、customer、client 有何区别？ - 知乎
对于customer和consumer，我上marketing的课的时候区分过这两个定义。 customer behavior：a broad term that covers individual consumers who buy goods and services for their own use …
Consumer与customer有区别吗？具体作什么区别？ - 知乎
Mar 18, 2014 · 一般把 customer 翻译做 “客户“ 比如你是杜蕾斯的生产商，那么中国总代，上海曼伦商贸有限公司，就是你的customer，然后从曼伦进货的全家就是曼伦的customer，然后隔壁小张买了一盒和 …
Windows 10 business 和 consumer 中的专业版有什么不同…
Mar 14, 2020 · Windows10 有business editions 和 consumer editions 版。其中每个都有 专业工作站版，可这2个专业工作…
想问一下大家web of science文献检索点不动 只能用作者检索怎么办 …
手机电脑打开都是这样 我想用文献检索 不想用作者检索啊啊啊啊啊
什么是CRM系统？它的作用是什么？ - 知乎
CRM（Customer Relationship Management），即客户关系管理系统.。 是指利用软件、硬件和网络技术，为企业建立一个客户信息收集、管理、分析和利用的信息系统。通俗地讲， CRM就是帮助企业管理 …
