Advertisement
| certified professional training management: CPHIMS Review Guide Himss, 2016-07-27 Whether you're taking the CPHIMS exam, or simply want the most current and comprehensive overview in healthcare information and management systems today - this completely revised and updated third edition has it all. But for those preparing for the CPHIMS exam, this book is an ideal study partner. The content reflects the exam content outline covering healthcare and technology environments; systems analysis, design, selection, implementation, support, maintenance, testing, evaluation, privacy and security; and administration leadership management. Candidates can challenge themselves with the sample multiple choice questions at the end of the book. |
| certified professional training management: The Management Body of Knowledge , 2019-11-15 The Management Body of Knowledge is the American Management Association's flagship publication that sets the bar in management excellence. It outlines the right mix of knowledge, skills and abilities needed for managers to succeed in today's complex work environment. This resource guide provides the tools and key competencies managers need to excel in management and prosper in today's market. Mastering the best practices outlined in this book will ensure you have a foundational set of skills to succeed as a Manager. |
| certified professional training management: The ASQ Certified Manager of Quality/Organizational Excellence Handbook Sandra L Furterer, Douglas C Wood, 2021-01-25 This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. |
| certified professional training management: What Makes a Great Training Organization? Doug Harward, Ken Taylor, Russ Hall, 2014 All learning leaders want their organizations to be perceived as great, but what makes a 'great' training organization? This book presents findings that are based on the data, information, and experiences shared with Training Industry, Inc. by several hundred learning professionals over a five year span, from 2008 to 2012. It identified 8 process capabilities, which have been identified as the key functions in the design, delivery and management of corporate workforce training. |
| certified professional training management: The BRMP® Guide to the BRM Body of Knowledge Business Relationship Management Institute, 1970-01-01 For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication. |
| certified professional training management: The Effective Change Manager's Handbook Richard Smith, David King, Ranjit Sidhu, Dan Skelsey, APMG, 2014-11-03 The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management. |
| certified professional training management: Practice Management Reference Guide - First Edition AAPC, 2020-03-16 Effectively manage the business side of medicine. Profit margin, collections, cash flow, compliance, human resources, health information, efficient business processes—the broad responsibilities and complex requirements of practice management are endless. Drop one ball in the daily juggle and the fallout can be costly. There’s never enough time, which makes it tough to stay on top of regulations and best practices. That’s where AAPC’s Practice Management Reference Guide becomes vital to your organization, providing you with one-stop access to the latest and best in practice management. From office operations to financial oversight, the Practice Management Reference Guide lays out essential guidance to help you optimize efficiency, security, and profitability. Benefit from actionable steps to streamline accounts receivable. Discover how to bring in new patients and keep the ones you have happy. Leverage real-world strategies to command payer relations, recruitment, training, employee evaluations, HIPAA, MACRA, Medicare, CDI, EHR … everything you need to ensure bountiful operations in 2020 and beyond. With the Practice Management Reference Guide, you’ll gain working knowledge covering the spectrum of practice management issues, including: Negotiating favorable payer contracts Preventing an appeals backlog Remaining audit-ready Correctly applying incident-to billing rules to maximize reimbursement Using assessment tools to evaluate your risk Preparing a risk plan and know what questions to ask Knowing how and why you should implement policies and protocols Complying with state and federal patient privacy rules |
| certified professional training management: The Effective Change Manager The Change Management Institute, 2022-04-27 'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK©)', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has grown that base to over 900 contributors and reviewers. 'The Effective Change Manager' describes the underpinning knowledge areas that change managers must know and understand to be effective in their change practice. It also describes the evolution of the change management practice as it starts to mature. The Change Management Institute operates as a global leader in strengthening, connecting and advancing the change management profession. It is committed to assisting members in developing Capability, Credibility and Connections in their pursuit of professional excellence. The Change Management Institute is an independent professional organization that is uniquely positioned to promote and advance the interests of Change Management. |
| certified professional training management: Contract Management Body of Knowledge, Sixth Edition National Contract Management Association, 2019-07-20 |
| certified professional training management: Fundamentals of Contract and Commercial Management Jane Chittenden, 2014-01-01 This ground-breaking title from the world s leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life. Contracts are the language of business, and this book gives readers the essentials that can make a difference to any deal, no matter how big or small. Designed for the non-contract business professional, this book takes project managers and other professionals through the basic process and gives them a road map to improved results, increased value, and successful outcomes In this book you ll find sensible guidance and approaches to ensure business success. Case studies showing you what can go wrong and what can go right -- bring theory into the real world. Checklists give confidence and enable you to be certain that you have asked and answered the right questions as you go through any deal. This real-world approach demonstrates the value of effective contracting. This is not dry, academic prose. It is compelling and dynamic advice and tools to manage business relationships for both buyers and sellers. |
| certified professional training management: PMP Exam Practice Test and Study Guide J. LeRoy Ward, Ginger Levin, 2016-04-19 PMP Exam: Practice Test and Study Guide, Ninth Edition uses self-study to help readers increase their chances of passing the PMP certification exam the first time. This spiral-bound edition includes 40 multiple-choice practice questions in each of the ten knowledge areas and in the professional and social responsibilities domain. It prese |
| certified professional training management: Construction Extension to the PMBOK® Guide Project Management Institute, 2016-10-01 A Guide to the Project Management Body of Knowledge (PMBOK� Guide) provides generalized project management guidance applicable to most projects most of the time. In order to apply this generalized guidance to construction projects, the Project Management Institute has developed the Construction Extension to the PMBOK� Guide. This Construction Extension provides construction-specific guidance for the project management practitioner for each of the PMBOK� Guide Knowledge Areas, as well as guidance in these additional areas not found in the PMBOK� Guide: * All project resources, rather than just human resources * Project health, safety, security, and environmental management * Project financial management, in addition to cost * Management of claims in construction This edition of the Construction Extension also follows a new structure, discussing the principles in each of the Knowledge Areas rather than discussing the individual processes. This approach broadens the applicability of the Construction Extension by increasing the focus on the what” and why” of construction project management. This Construction Extension also includes discussion of emerging trends and developments in the construction industry that affect the application of project management to construction projects. |
| certified professional training management: Becoming a PMP® Certified Professional J. Ashley Hunt, 2021-02-26 Pass the PMP 2021 exam with confidence with the help of practical and up-to-date coverage of project management practices from the 6th edition of the PMBOK® Guide Key FeaturesWritten by J. Ashley Hunt, an experienced PMP® trainer with over 20 years of project management experienceLearn with the help of PMP® practice tests, exam tips, and best practices from the PMBOK® GuideEffectively plan core project work aspects such as scope, cost, quality, procurement, and communicationBook Description One of the five most prestigious certifications in the world, the PMP® exam is said to be the most difficult non-technical certification exam. With this exam guide, you'll be able to address the challenges in learning advanced project management concepts. This PMP study guide covers all of the 10 project management knowledge areas, 5 process groups, 49 processes, and aspects of the Agile Practice Guide that you need to tailor your projects. With this book, you will understand the best practices found in the sixth edition of the PMBOK® Guide and the newly updated exam content outline. Throughout the book, you'll learn exam objectives in the form of a project for better understanding and effective implementation of real-world project management tasks, helping you to not only prepare for the exam but also implement project management best practices. Finally, you'll get to grips with the entire application and testing processes in PMP® and discover numerous tips and techniques for passing the exam on your first attempt. By the end of this PMP® exam prep book, you'll have a solid understanding of everything you need to pass the PMP® certification exam, and be able to use this handy, on-the-job desktop reference guide to overcome challenges in project management. What you will learnUnderstand how to fill out the exam application and what to expect on the day of the examGet a comprehensive overview of project management processes, knowledge areas, and project executionExplore project and organization structures and other factors influencing projectsManage risk, scheduling, and cost using expert tips and insightsAcquire and manage resources and communication in project workMonitor and control projects from planning to executionDiscover professional responsibility, study tips, and what's in store for certified project management professionalsWho this book is for If you are an experienced project manager looking for a common language and best practices in the project management space and want to achieve the PMP certification to accelerate your career growth, this book is for you. A minimum of 3 to 7 years of experience in leading and directing projects for a variety of industries will be useful. |
| certified professional training management: Technical Communication Today Richard Johnson-Sheehan, 2014-11-03 ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. T echnical Communication Today was written for introduction to technical communication or technical writing courses taught most often in English Departments. Technical Communication Today remains the only text to fully centralize the computer in the technical workplace, presenting how writers use computers throughout their communication process. Writers use their computers to help them think, research, compose, design, and edit. Not only is Technical Communication Today firmly rooted in core rhetorical principles, but the text also presents computers as thinking tools that powerfully influence how we develop, produce, design, and deliver technical documents and presentations. Technical Communication Today speaks to today's students and how they expect to learn information. Instructional narrative is “chunked,” so that readable portions of text are combined with graphics. This presentation facilitate learning, and models the way today’s technical documents should be designed. Additionally, the chunked presentation integrates an awareness of how documents are read—often “raided” by readers seeking the information they need. By mirroring these processes in its content and structure, Technical Communication Today offers readers a higher level of accessibility. |
| certified professional training management: Agile Change Management Melanie Franklin, 2021-10-03 The second edition of Agile Change Management provides essential tools to build change manager capabilities and ensure change initiatives are embedded effectively throughout the organization. This book is a comprehensive resource for creating a roadmap that is flexible and unique to each organization to manage any type of change initiative. Detailing all the processes, activities and information needed, from creating the right environment for change to completing iterative tasks, it shows how to respond to different needs as they arise, reducing the potential for wasted time and resources. The updated second edition features chapters on behavioural change and decomposition in planning iterations, and new material on prototyping for business needs and virtual leadership. Whether implementing a large-scale transformation or working through projects at micro-level, Agile Change Management provides tools, frameworks and examples necessary to adapt to and manage change effectively. |
| certified professional training management: How to Win Friends and Influence People , 2024-02-17 You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment. |
| certified professional training management: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| certified professional training management: Making Sense of Change Management Esther Cameron, Mike Green, 2015-03-03 The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change. |
| certified professional training management: The Basics of Achieving Professional Certification Willis H. Thomas, 2017-07-27 Professional certification has become a very popular topic and a significant number of individuals are making it a priority. Some people are torn on whether or not to obtain a certification to bolster their career. Others see the advantage of diversifying their professional portfolio and pursuing popular certifications in the areas of Project Management, Information Technology, Quality, or Human Resources. The Basics of Achieving Professional Certification: Enhancing Your Credentials provides clear-cut guidance on how to select a certification that is right for you and how you can continue to build your credentials in support of personal and professional goals. This easy-to-use guide can help anyone looking to achieve professional certification make informed decisions about the many options available. It can also help avoid the pitfalls of making the wrong choice as a result of being incorrectly informed. Examining the range of professional certifications offered by associations and organizations, it explains how to select the right professional certification and outlines best practices for completing the certification process. The book includes a CD that represents more than a year of development between resources in the U.S. and Europe. Packed with tools, it supplies permanent access to a suite of helpful training and development software, including:Library management system to track training material, books, and related items (created in MS Access)Learning management system to ensure training compliance (created in MS Access)A number of project management resources, including a comprehensive exam preparation programRoyalty free multimedia resources to add pizzazz to your e-learning programsForms, templates, and checklists to support training administrationTool |
| certified professional training management: Management 3.0 Jurgen Appelo, 2011 Introduces a realistic approach to leading, managing, and growing your Agile team or organization. Written for current managers and developers moving into management, Appelo shares insights that are grounded in modern complex systems theory, reflecting the intense complexity of modern software development. Recognizes that today's organizations are living, networked systems; that you can't simply let them run themselves; and that management is primarily about people and relationships. Deepens your understanding of how organizations and Agile teams work, and gives you tools to solve your own problems. Identifies the most valuable elements of Agile management, and helps you improve each of them. |
| certified professional training management: Lean Supply Chain Productivity Press, 2019-02-13 Applying lean to the supply chain is a hot topic. While lean operations can produce significant benefits to an organization, the greatest benefits will not be realized unless lean is extended beyond the organization to involve both suppliers and customers. Lean Supply Chain: Collected Practices and Cases provides a variety of case studies ta |
| certified professional training management: DAMA-DMBOK Dama International, 2017 Defining a set of guiding principles for data management and describing how these principles can be applied within data management functional areas; Providing a functional framework for the implementation of enterprise data management practices; including widely adopted practices, methods and techniques, functions, roles, deliverables and metrics; Establishing a common vocabulary for data management concepts and serving as the basis for best practices for data management professionals. DAMA-DMBOK2 provides data management and IT professionals, executives, knowledge workers, educators, and researchers with a framework to manage their data and mature their information infrastructure, based on these principles: Data is an asset with unique properties; The value of data can be and should be expressed in economic terms; Managing data means managing the quality of data; It takes metadata to manage data; It takes planning to manage data; Data management is cross-functional and requires a range of skills and expertise; Data management requires an enterprise perspective; Data management must account for a range of perspectives; Data management is data lifecycle management; Different types of data have different lifecycle requirements; Managing data includes managing risks associated with data; Data management requirements must drive information technology decisions; Effective data management requires leadership commitment. |
| certified professional training management: EMPOWERED Marty Cagan, 2020-12-03 Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of achieving extraordinary results from ordinary people. Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams-- |
| certified professional training management: The Guide to National Professional Certification Programs Philip M. Harris, 2001 The job market continues to change. Highly skilled and specialized workers are in demand. Traditional education cannot meet all the needs to create specialty skill workers. Certification provides up-to-date training and development while promoting individual or professional skills and knowledge in a focused manner. Certification as a way of continuing professional eduction can also be more cost effective. |
| certified professional training management: Design Thinking for Training and Development Sharon Boller, Laura Fletcher, 2020-06-09 Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking. |
| certified professional training management: The ASQ Certified Supplier Quality Professional Handbook Mark Allen Durivage, Stephanie L. Parker, 2023-11-15 This handbook explains, in detail, each section of the Certified Supplier Quality Professional Body of Knowledge (updated 2023). It is a handy reference for those already working in the field and is an essential text for those working toward a CSQP certification. |
| certified professional training management: Third-party Risk Management Linda Tuck Chapman, 2018 |
| certified professional training management: How to Alleviate Digital Transformation Debt Dr. Setrag Khoshafian, 2021-07-12 2020 - the year of the COVID-19 pandemic - changed everything. Its ripple effects will be felt for many years to come. At the same time there have been incredible advances in digitization. We are amid a digital revolution with unprecedented innovations. The pandemic has accelerated the requirements for Digital Transformation. Organizations need to adopt and transform to survive and hopefully thrive. At the core of digitization there is very much an underlying principle of debt. It comes originally from what Is called technical debt. Simply, technical debt “reflects the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer.” Difficult transformative choices need to be made now - especially post-COVID-19. If an organization ignores digital transformation for easy solutions, the debt accumulates and can have disastrous consequences. The pandemic has accelerated the accumulation of digital transformation debt! It has also provided an opportunity to thrive in the post-COVID-19 era. What does Digital Transformation mean? What are the opportunities? What are the core digital technologies? What are the best practices? What are practical recommendations to alleviate the Digital Transformation Debt!? This book addresses Digital Transformation Debt holistically and makes recommendations on how to alleviate the debt. |
| certified professional training management: The Handbook of Continuing Professional Development for the Health IT Professional , 2017-04-21 Continuing professional development (CPD) is critical for the health IT professional. Healthcare is fast-paced, dynamic, ever-changing, and global. It’s both exciting and exhausting. And it is rapidly evolving through innovation, Federal incentives, and technological advancements. For these reasons, health IT professionals must embrace lifelong learning to ensure they have the professional competencies to advance initiatives that positively impact patient care. This handbook will provide the rationale and the resources to do so and will serve as a reference to accompany one’s career success. |
| certified professional training management: SAS Certified Specialist Prep Guide SAS Institute, 2019-02-11 The SAS® Certified Specialist Prep Guide: Base Programming Using SAS® 9.4 prepares you to take the new SAS 9.4 Base Programming -- Performance-Based Exam. This is the official guide by the SAS Global Certification Program. This prep guide is for both new and experienced SAS users, and it covers all the objectives that are tested on the exam. New in this edition is a workbook whose sample scenarios require you to write code to solve problems and answer questions. Answers for the chapter quizzes and solutions for the sample scenarios in the workbook are included. You will also find links to exam objectives, practice exams, and other resources such as the Base SAS® glossary and a list of practice data sets. Major topics include importing data, creating and modifying SAS data sets, and identifying and correcting both data syntax and programming logic errors. All exam topics are covered in these chapters: Setting Up Practice Data Basic Concepts Accessing Your Data Creating SAS Data Sets Identifying and Correcting SAS Language Errors Creating Reports Understanding DATA Step Processing BY-Group Processing Creating and Managing Variables Combining SAS Data Sets Processing Data with DO Loops SAS Formats and Informats SAS Date, Time, and Datetime Values Using Functions to Manipulate Data Producing Descriptive Statistics Creating Output Practice Programming Scenarios (Workbook) |
| certified professional training management: Mastering Strategy Saïd Business School, 2000 Everyone in business is involved in strategy, either formulating it or implementing it. Using case studies and examples of what leading companies are doing, this textbook presents the latest ideas from the world's four top business schools. |
| certified professional training management: Practical Customer Success Management Rick Adams, 2019-06-14 This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often. Peter Armaly, Senior Director Customer Success, Oracle ...a comprehensive review of the Customer Success role and responsibilities... Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US ...a must read playbook for all business leaders and customer success-focused professionals. Jason Noble, Global Customer Success and SaaS Leader I wish a book like this existed when I started in Customer Success! Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor ...provides all the ingredients to create the right customer success strategy. Baptiste Debever, Head of Growth & Co Founder, Alkalab ...an invaluable resource for anyone with an interest in Customer Success. Adam Joseph, CEO, CSM insight A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application. James Scott, General Partner, Success Hacker Customer success management is the practice of helping customers to generate value from using our products and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM’s productivity. Practical Customer Success Management is a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team. |
| certified professional training management: Management of Risk , 2002 This guide is intended to help organisations put in place effective frameworks for taking informed decisions about risk. It brings together recommended approaches, checklists and pointers to more detailed information on tools and techniques. The topics covered include: the principles of risk management; how risks are managed; managing risks at the strategic, programme, project and operational level; techniques and examples of the benefits of risk management. The publication draws on the experience of experts from both the private and public sector. |
| certified professional training management: Managing Benefits Steve Jenner, APMG International, 2014-09-29 Projects and programmes should achieve a return on the investment made by the owner or sponsor. This return is now thought of as the benefits that accrue from the investment: some financial, others perhaps harder to define, but nonetheless just as important in justifying the investment. Making sure that they are realised, and that unanticipated benefits are maximised, is as important as the initial justification, and without that many projects have earned a bad name for project management. This publication provides comprehensive guidance on how to manage delivery of the benefits used to justify investment in change. It provides guidance for all involved in successful change delivery from senior responsible owners and directors through to portfolio, programme and project managers. The guidance is the source material for an accredited qualification from APMG-International |
| certified professional training management: Financial Management Geoffrey B. Frank, 1998-11 Presents the results of a survey of the background and training of key financial management personnel at 34 of the largest private corp. and 19 of the largest state governments in the U.S. Information is provided on the education, work experience, training, and professional certifications of their key financial management personnel working in financial reporting, financial analysis, and accounting operations positions. In addition, there is information on training and qualification requirements for these persons. Overall, survey results provide information on about 4,900 private sector and state government financial management personnel. |
| certified professional training management: The Official CompTIA Security+ Self-Paced Study Guide (Exam SY0-601) CompTIA, 2020-11-12 CompTIA Security+ Study Guide (Exam SY0-601) |
| certified professional training management: "Mastering the Art of Training Trainers Aditya Pratap Bhuyan, 2024-07-30 In today's fast-paced and ever-evolving world, the role of a trainer has become more critical than ever. Mastering the Art of Training Trainers: A Comprehensive Guide serves as an essential resource for anyone looking to excel in the field of training and development. This book delves deep into the principles, methods, and strategies required to effectively train and empower others, ensuring that knowledge and skills are transferred seamlessly and impactfully. This comprehensive guide begins with an exploration of adult learning principles, highlighting the unique characteristics and needs of adult learners. It then moves into designing effective training programs, offering practical insights on needs assessment, setting learning objectives, and creating engaging content tailored to diverse audiences. Readers will find detailed discussions on various training delivery methods, from traditional classroom settings to cutting-edge e-learning platforms and blended learning approaches. The book emphasizes the importance of developing facilitation skills, covering essential topics such as communication, managing group dynamics, and handling difficult participants. One of the standout features of this book is its focus on utilizing technology in training. Trainers will learn how to leverage the latest tools and platforms to create interactive and immersive learning experiences. The book also addresses the crucial aspect of assessing training effectiveness, providing robust evaluation models and feedback mechanisms to ensure continuous improvement. Mastering the Art of Training Trainers includes a rich array of case studies and real-life examples, showcasing successful training initiatives across various industries. These stories offer valuable lessons and practical applications, helping trainers understand the real-world impact of their efforts. In addition to providing a solid foundation in training principles and practices, the book offers guidance on building a training career. It explores career pathways, professional development opportunities, and the importance of networking within the training community. With its thorough coverage and practical approach, Mastering the Art of Training Trainers is an indispensable tool for aspiring and experienced trainers alike. Whether you're new to the field or looking to enhance your skills, this book will equip you with the knowledge and confidence to deliver exceptional training programs that inspire and transform. |
| certified professional training management: Managing Service Excellence C William Crutcher, 2017-12-08 What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategy--a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether they be external or internal to your organization. It therefore behooves each of us to understand and practice the principles of service excellence. Managing Service Excellence is a comprehensive guidebook for creating and maintaining a customer-centric organization. Through chapters focusing on specific skill sets, real-world examples, and review questions, this book details how to create a satisfied customer and keep them for life. In clear, accessible language, Crutcher covers every aspect of service--from effective planning, communication, teaming, and coaching strategies, to managing change, strengthening critical thinking and problem-solving skills, and leveraging customer feedback to drive business improvement and innovation. With extensive experience in C-level and higher education roles, Crutcher helps us understand what customers really want and need, what drives their individual behavior, and how to best customize our service approach accordingly. In a world where technology is constantly changing the business landscape, this book serves as a timeless resource on the fundamentals of customer service. There will never be a substitute for the competitive advantage that integrity, competence, and relationship-building provide. As Crutcher writes, If you build it, they will come may work in the movies, but in real life, success requires a consistent effort in the field of customer service. Managing Service Excellence provides the keys. |
| certified professional training management: Quality Management in Learning and Development Hadiya Nuriddin, 2024-06-25 Develop a Quality Management System to Support Learner and Organizational Goals Quality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. All errors have consequences that compromise that standard. Organizational outcomes are compromised if learners can’t complete e-learning courses due to navigation errors like broken hyperlinks or slides with buttons leading nowhere. Stakeholders and subject matter experts are embarrassed when learners walk away confused and with no clue how the content helps them with their job. Some learners are excluded from the experience entirely if accessibility measures aren’t in place. And so on. In Quality Management in Learning and Development, you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. Make sure everyone has the tools, templates, and support they need to support the standard’s guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization. For instructional designers and managers of the learning function, and even for the resource-strapped department of one, this book can help you step off the hamster wheel of fretful last-minute checks and re-work. Instead step into a proactive process that facilitates quality and results. Rather than agonizing over a broken hyperlink in an already-launched presentation when you’ve moved onto the next urgent project, feel confident in the quality management system that helps you and your stakeholders produce successful content from the outset. |
| certified professional training management: CAPM/PMP Project Management Certification All-In-One Exam Guide, Third Edition Joseph Phillips, 2013-09-10 Newly revised to cover the 2011 update to the PMBOK (Project Management Body of Knowledge) from PMI, this test-prep resource is the only guide to cover both the CAPM and PMP project management certification exams. |
Certified Professional in Training Management - Training …
The Certified Professional in Training Management (CPTM) program is the only credential focused specifically on the training manager role. As a CPTM, you will gain the skills needed …
Certified Professional in Training Management Module …
The Certified Professional in Training Management (CPTMTM) program utilizes a blended approach to learning, providing the right amount of self-paced prework combined with applied …
Which APICS Certification is Right for You?
What is the APICS CSCP program? Eligibility requirements: work experience & education. Complete the form at apics.org/eligibility. 5 year certification maintenance period. More …
Handbook for the Certified Professional Contract Manager
The CPCMTM is awarded to those who meet education, training, and experience requirements and who demonstrate knowledge of the Contract Management Body of Knowledge …
CPSM Candidate Handbook - Institute for Supply Management
In 2008, ISM introduced the Certified Professional in Supply Management® (CPSM®) certification program. Built on an in-depth analysis of supply management functions across industries, the …
Category Management Association Professional Certification …
Jan 1, 2017 · Certified Professional Category Analysts (CPCA) In order for a training program to be certified, the following skill sets for each learning program must be taught and assessed.
AMA CERTIFIED PROFESSIONAL IN MANAGEMENT
The AMA Certified Professional in Management™ (AMA-CPM™) designation is a tool that will allow organizations to recognize those with managerial competence and leadership potential. …
Certified Change Management Professional™ (CCMP™) …
This handbook outlines information about the Certified Change Management Professional™ (CCMP™) Credential Program and how to apply for it. The Association of Change …
Certified Professional in Training Management - Training …
This guide explains the process of earning your Certified Professional in Training Management (CPTM™) credential. In it, you will find information on the certification’s background, …
Grants Management Training Agency Guide - U.S. Office of …
Grants Management Training Agency Guide aims to ensure that federal employees have the skills and training necessary to effectively and eficiently manage the more than $300 billion in grants …
Certified Grants Management Specialist (CGMS) Candidate …
NGMA developed the Certified Grants Management Specialist (CGMS) certification program to provide an industry credential that elevates professional standards, enhances individual …
AMA CERTIFIED PROFESSIONAL IN MANAGEMENT
The AMA Certified Professional in Management ® (AMA-CPM ) designation is a tool that allows organizations to recognize individuals with managerial competence and leadership potential. …
VMware Certification Tracks
VMware Certifications align to job roles and validate expertise across a specific solution domain. The highest level of VMware certification, VCDX recognizes IT professionals who design, build …
PMI PMO Certified Professional (PMI-PMOCP) - Project …
Project Management Institute (PMI) offers a professional credential for PMO (project management office) team members, known as the PMI PMO Certified Professional (PMI-PMOCP)TM. PMI’s …
Executive Management Track Overview Certified …
Completion of certificate is mandatory for this CPP career path. Topic: Executive Management (100 CPE Hours) .
Education Serving Purchasing and Supply Chain Program …
Enhance your career opportunities with one of the world’s most prestigious credentials in the purchasing and supply chain management profession - the Certified Professional Purchaser …
The Certified Change Management Professional™ Program
Certified Change Management Professional (CCMP) credential, the Qualified Education Provider™ (QEP™) Program, and empowers change practitioners to lead the way change works.
CERTIFIED PERFORMANCE MANAGEMENT …
be glad to discover that the “Certified Performance Management Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance …
Resource Management Certified Professional (RMCP) - RTM …
management of human capital productivity and utilization, providing supporting training and administering professional certification programs to promote and support competency …
Certified ProfessionalPurchasing Manager (CPPM) - Blue …
recognition. Become a Certified Purchasing Professional (CPP), a Certified Professional Purchasing Manager (CPPM) today. Join thousands of others who have improved their buying …
Certified Professional in Training Management - Training …
This guide explains the process of earning your Certified Professional in Training Management (CPTM™) credential. In it, you will find information on the certification’s background, …
Certified Professional in Training Management - Training …
The Certified Professional in Training Management (CPTM) program is the only credential focused specifically on the training manager role. As a CPTM, you will gain the skills needed …
Certified Professional in Training Management - Training …
The Certified Professional in Training Management (CPTM™) credential is based on a core body of knowledge focused on building competencies that translate into effective training …
Certified Professional in Training Management Module …
The Certified Professional in Training Management (CPTM™) program utilizes a blended approach to learning, providing the right amount of self-paced prework combined with applied …
Certified Professional in Training Management (CPTM™)
Training Industry has identified seven core responsibilities and key competencies of the training manager job role. This body of knowledge has been curated into a certification that provides …
Training Industry Courses Catalog
Training Industry Courses and Events fulfill recertification credit hours for leading HR and training certifications. Learn more. CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT …
Achieving Alignment With CPTM for Training Teams
CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT | 3 The CPTM practicum is a live, virtual instructor-led (VILT) experience delivered over the course of four six-hour days. …
Competency Modeling Certificate - Training Industry
your skills in managing leadership training programs within your organization. This journey includes the following courses: • Certified Professional in Training Management (CPTM ™) • …
CONSISTENCY OF TRAINING - Training Industry
about the consistency of the training provided by their employers. In early 2017, 283 learners completed a confidential survey that explored how they prefer to be trained, their opinion of …
Training Manager Competency Model - Training Industry
Developed and validated through job analytic research, Training Industry’s Training Manager Competency Model™ identifies the seven core responsibilities and foundational leadership …
