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| certified implementation specialist - it service management: Managing the ServiceNow Platform Felix Acosta, 2023-11-22 Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES ● Master the basics of ServiceNow administration and its features. ● Create and customize ServiceNow to meet the unique needs of your organization. ● Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN ● Learn how to manage users, groups, access, settings, and integrations. ● Create and configure forms, workflows, business rules, and more. ● Integrate ServiceNow with other systems to streamline workflows and automate tasks. ● Learn how to import, export, and protect your ServiceNow data. ● Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources |
| certified implementation specialist - it service management: IBM Power Systems HMC Implementation and Usage Guide Scott Vetter, Sylvain Delabarre, Sorin Hanganu, Thomas Libor PhD, IBM Redbooks, 2017-08-10 The IBM® Hardware Management Console (HMC) provides to systems administrators a tool for planning, deploying, and managing IBM Power SystemsTM servers. This IBM Redbooks® publication is an extension of IBM Power Systems HMC Implementation and Usage Guide, SG24-7491 and also merges updated information from IBM Power Systems Hardware Management Console: Version 8 Release 8.1.0 Enhancements, SG24-8232. It explains the new features of IBM Power Systems Hardware Management Console Version V8.8.1.0 through V8.8.4.0. The major functions that the HMC provides are Power Systems server hardware management and virtualization (partition) management. Further information about virtualization management is in the following publications: IBM PowerVM Virtualization Managing and Monitoring, SG24-7590 IBM PowerVM Virtualization Introduction and Configuration, SG24-7940 IBM PowerVM Enhancements What is New in 2013, SG24-8198 IBM Power Systems SR-IOV: Technical Overview and Introduction, REDP-5065 The following features of HMC V8.8.1.0 through HMC V8.8.4.0 are described in this book: HMC V8.8.1.0 enhancements HMC V8.8.4.0 enhancements System and Partition Templates HMC and IBM PowerVM® Simplification Enhancement Manage Partition Enhancement Performance and Capacity Monitoring HMC V8.8.4.0 upgrade changes |
| certified implementation specialist - it service management: Cisco Certified DevNet Associate DEVASC 200-901 Official Cert Guide Chris Jackson, Jason Gooley, Adrian Iliesiu, Ashutosh Malegaonkar, 2020-10-07 This is the eBook edition of the Cisco Certified DevNet Associate DEVASC 200-901 Official Cert Guide. This eBook does not include access to the companion website with practice exam that comes with the print edition. Access to the video mentoring is available through product registration at Cisco Press; or see the instructions in the back pages of your eBook. Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master Cisco Certified DevNet Associate DEVASC 200-901 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks Learn from more than two hours of video mentoring Cisco Certified DevNet Associate DEVASC 200-901 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Cisco Certified DevNet Associate DEVASC 200-901 Official Cert Guide focuses specifically on the objectives for the Cisco Certified DevNet Associate DEVASC exam. Four leading Cisco technology experts share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. Well regarded for its level of detail, assessment features, comprehensive design scenarios, , this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. The official study guide helps you master all the topics on the Cisco Certified DevNet Associate DEVASC 200-901 exam, including: Software Development and Design Understanding and Using APIs Cisco Platforms and Development Application Deployment and Security Infrastructure and Automation Network Fundamentals |
| certified implementation specialist - it service management: IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide Yatresh Agarwal, Bill Cary, Sandy Cash, Leandro Cassa, Brian Demartini, Chris Duplantis, Alisson Negrisolo de Godoi, Douglas Barranqueiros Gomes, Vasfi Gucer, Murat Kipel, Antonio Orlando Neto, Caio Elias Saad, Ghufran Shah, Peterson Domingos Tamarindo, Krishnan Venkitasubramanian, IBM Redbooks, 2010-12-13 The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product. |
| certified implementation specialist - it service management: Implementing Service and Support Management Processes Carrie Higday-Kalmanowitz, 2005-03-11 The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement. |
| certified implementation specialist - it service management: AWS Certified Security Study Guide Marcello Zillo Neto, Gustavo A. A. Santana, Fernando Sapata, Mauricio Munoz, Alexandre M. S. P. Moraes, Thiago Morais, Dario Lucas Goldfarb, 2021-01-27 Get prepared for the AWS Certified Security Specialty certification with this excellent resource By earning the AWS Certified Security Specialty certification, IT professionals can gain valuable recognition as cloud security experts. The AWS Certified Security Study Guide: Specialty (SCS-C01) Exam helps cloud security practitioners prepare for success on the certification exam. It’s also an excellent reference for professionals, covering security best practices and the implementation of security features for clients or employers. Architects and engineers with knowledge of cloud computing architectures will find significant value in this book, which offers guidance on primary security threats and defense principles. Amazon Web Services security controls and tools are explained through real-world scenarios. These examples demonstrate how professionals can design, build, and operate secure cloud environments that run modern applications. The study guide serves as a primary source for those who are ready to apply their skills and seek certification. It addresses how cybersecurity can be improved using the AWS cloud and its native security services. Readers will benefit from detailed coverage of AWS Certified Security Specialty Exam topics. Covers all AWS Certified Security Specialty exam topics Explains AWS cybersecurity techniques and incident response Covers logging and monitoring using the Amazon cloud Examines infrastructure security Describes access management and data protection With a single study resource, you can learn how to enhance security through the automation, troubleshooting, and development integration capabilities available with cloud computing. You will also discover services and tools to develop security plans that work in sync with cloud adoption. |
| certified implementation specialist - it service management: Learning ServiceNow Tim Woodruff, 2017-03-30 IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization. |
| certified implementation specialist - it service management: CPHIMS Review Guide Himss, 2016-07-27 Whether you're taking the CPHIMS exam, or simply want the most current and comprehensive overview in healthcare information and management systems today - this completely revised and updated third edition has it all. But for those preparing for the CPHIMS exam, this book is an ideal study partner. The content reflects the exam content outline covering healthcare and technology environments; systems analysis, design, selection, implementation, support, maintenance, testing, evaluation, privacy and security; and administration leadership management. Candidates can challenge themselves with the sample multiple choice questions at the end of the book. |
| certified implementation specialist - it service management: The Digital Transformation of Logistics Mac Sullivan, Johannes Kern, 2021-04-06 The digital transformation is in full swing and fundamentally changes how we live, work, and communicate with each other. From retail to finance, many industries see an inflow of new technologies, disruption through innovative platform business models, and employees struggling to cope with the significant shifts occurring. This Fourth Industrial Revolution is predicted to also transform Logistics and Supply Chain Management, with delivery systems becoming automated, smart networks created everywhere, and data being collected and analyzed universally. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides a holistic overview of this vital subject clouded by buzz, hype, and misinformation. The book is divided into three themed-sections: Technologies such as self-driving cars or virtual reality are not only electrifying science fiction lovers anymore, but are also increasingly presented as cure-all remedies to supply chain challenges. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, the authors peel back the layers of excitement that have grown around new technologies such as the Internet of Things (IoT), 3D printing, Robotic Process Automation (RPA), Blockchain or Cloud computing, and show use cases that give a glimpse about the fascinating future we can expect. Platforms that allow businesses to centrally acquire and manage their logistics services disrupt an industry that has been relationship-based for centuries. The authors discuss smart contracts, which are one of the most exciting applications of Blockchain, Software as a Service (SaaS) offerings for freight procurement, where numerous data sources can be integrated and decision-making processes automated, and marine terminal operating systems as an integral node for shipments. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, insights are shared into the cold chain industry where companies respond to increasing quality demands, and how European governments are innovatively responding to challenges of cross-border eCommerce. People are a vital element of the digital transformation and must be on board to drive change. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution explains how executives can create sustainable impact and how competencies can be managed in the digital age - especially for sales executives who require urgent upskilling to remain relevant. Best practices are shared for organizational culture change, drawing on studies among senior leaders from the US, Singapore, Thailand, and Australia, and for managing strategic alliances with logistics service providers to offset risks and create cross-functional, cross-company transparency. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides realistic insights, a ready-to-use knowledge base, and a working vocabulary about current activities and emerging trends of the Logistics industry. Intended readers are supply chain professionals working for manufacturing, trading, and freight forwarding companies as well as students and all interested parties. |
| certified implementation specialist - it service management: ServiceNow Cookbook Ashish Rudra Srivastava, 2017-02-28 Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial. |
| certified implementation specialist - it service management: Delivering Consistency and Automation with Operational Runbooks Deepak Barhat, Vasfi Gucer, Fred Harald Klein, Ahmed A Saleh, Ashraf A Thajudeen, Kumaran Thangaiyan, IBM Redbooks, 2016-08-24 There is a greater need today to integrate and unify IT delivery through tools that provide capabilities in advanced analytics and automation. IBM® has recently introduced two integrated services on the software as a service (SaaS) model that effectively combine advanced analytics capabilities with automation. These two services are IBM Alert Notification service and the IBM Runbook Automation service. Both services are available to everyone including existing IBM Netcool® Operations InsightTM customers. IBM Alert Notification is a separately available SaaS service to deliver alert notification. IBM Runbook Automation is also a new SaaS service to deliver Runbook Automation. IBM Runbook Automation is a hybrid service that is designed for both cloud and on-premises integrations. This IBM RedpaperTM publication provides a technical overview of these two services and explains the concepts within the context of scenarios and use cases. The target audience for this paper is network specialists, network operators, and network administrators. |
| certified implementation specialist - it service management: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management |
| certified implementation specialist - it service management: Tivoli Integration Scenarios Redbooks Tivoli Integration Scenarios Team IBM, Andre Ricardo Cavalcanti de Araujo, Antonio Orlando Neto, Ayron Dal Pont, Bill J Layne, Bruno Caiado Paranhos Carneiro, Bruno Nogueira Costa, Carlos Alexandre Salgado Penante, Carlos Felipe Franca da Fonseca, Carolina Escribano Sanchez, Datta S Khot, David Kwock, David Stephenson, Diogo Tadeu Silva de Araujo, Douglas Barranqueiros Gomes, Eravimangalath P Naveen, Krishnan Venkitasubramanian, Leucir Marin Junior, Harshini Mariswamy, Johan Raeymaeckers, Marcel Dubiella Ferreira de Oliveira, Marcel Laurenz, Marianne Hardh, Mario Schuerewegen, Miguel Sanders, Murat Kipel, Rishikesh Kumar, Neetha Mangalore, Ozgun Odabasi, Pankaj Pandey, Rafael Risso Moleiro, Sabri Kizanlik, Sandy Cash, Soumyadeep Paul, Tomasz Sekman, Vasfi Gucer, Yatresh K Agarwal, IBM Redbooks, 2011-01-11 This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users. Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations. The scenarios implemented in this book are largely based on the input from the integration team, and several clients using IBM products. We based these scenarios on common real-life examples that IT operations often have to deal with. Of course, these scenarios are only a small subset of the possible integration scenarios that can be accomplished by the Tivoli products, but they were chosen to be representative of the integration possibilities using the Tivoli products. We discuss these implementations and benefits that are realized by these integrations, and also provide sample scenarios of how these integrations work. This book is a reference guide for IT architects and IT specialists working on integrating Tivoli products in real-life environments. |
| certified implementation specialist - it service management: Final Supplemental Environmental Impact Statement on Management of Habitat for Late-successional and Old-growth Forest Related Species Within the Range of the Northern Spotted Owl , 1994 |
| certified implementation specialist - it service management: Model Rules of Professional Conduct American Bar Association. House of Delegates, Center for Professional Responsibility (American Bar Association), 2007 The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts. |
| certified implementation specialist - it service management: Facilities @ Management Edmond P. Rondeau, Michaela Hellerforth, 2024-01-31 Facilities @ Management Reference work describing the evolution of Facilities Management from a global perspective as experienced by the leaders in the field With valuable insights from over fifty diverse contributors from all around the world, Facilities @ Management: Concept, Realization, Vision - A Global Perspective describes the evolution of the Facilities Management (FM) internationally, discussing the past, present, and future of a profession that has grown significantly over the last forty years. The contributors are made up of industry professionals, many of whom are the founders of the profession, and members from academia teaching future FM leaders. This edited work is a Facilities Management anthology, with a focus on reviewing the origin of the industry through best practices and lessons learned from some of the sharpest minds in the field. Facilities @ Management: Concept, Realization, Vision - A Global Perspective includes information on: Handling legal compliance, strategic policies, and overall best practices to ensure a successful career in the field Understanding practical guidance for the role of Facilities Management in the world’s biggest challenges, including sustainability and climate change Building systems and equipment through strong technical knowledge, project management, and communication and interpersonal skills Managing a diverse range of stakeholders and contractors and adapting to changing technologies, regulatory requirements, and socio-political and ecological challenges With unique firsthand insight, including case studies, from thought leaders in FM from 16 countries around the world, this book is ideal for practicing FM professionals as well as students and researchers involved in the field. |
| certified implementation specialist - it service management: Final Supplemental Environmental Impact Statement on Management of Habitat for Late-successional and Old-growth Forest Related Species Within the Range of the Northern Spotted Owl United States. Forest Service, 1994 |
| certified implementation specialist - it service management: Mental Health Self-Help Louis D. Brown, Scott Wituk, 2010-08-05 Building on earlier patient-empowerment movements, consumer- and advocate-driven mental health self-help (MHSH) initiatives currently outnumber traditional mental health organizations. At the same time, this apparent success raises significant questions about their short-term efficacy and their value to lasting recovery. Mental Health Self-Help assembles the state of the evidence on the effectiveness of MHSH, beginning with the individual and larger social factors behind the expansion of consumer-directed services. Clearly organized and accessibly written, the book traces the development and evolution of MHSH as both alternative and adjunct to traditional mental health structures, offers research-based perspectives on the various forms of MHSH, and identifies potential areas for consumer initiatives to work with—and help improve—mental health systems. Contributors weigh strengths and limitations, raise research and methodology questions, and discuss funding and training issues to give readers a deeper understanding of the field and an informed look at its future impact on mental health treatment. Individual chapters cover the spectrum of contemporary self-help initiatives in mental health, including: • Online mutual aid groups. • Consumer-run drop-in centers. • Family and caregiver groups. • Certified peer support specialists. • Consumer advocacy initiatives. • Technical assistance organizations. • Professional/self-help collaborations. Mental Health Self-Help is a bedrock guide to an increasingly influential aspect of the mental health landscape. Researchers studying these initiatives from a variety of fields including community and clinical psychology, and public health—as well as clinicians, counselors, social workers, case managers, and policymakers—will find it an indispensable reference. |
| certified implementation specialist - it service management: Introducing and Implementing IBM FlashSystem V9000 Christophe Fagiano, Detlef Helmbrecht, Jon Herd, Jeffrey Irving, Jana Jamsek, Carsten Larsen, Renato Santos, James Thompson, IBM Redbooks, 2016-12-28 The success or failure of businesses often depends on how well organizations use their data assets for competitive advantage. Deeper insights from data require better information technology. As organizations modernize their IT infrastructure to boost innovation rather than limit it, they need a data storage system that can keep pace with highly virtualized environments, cloud computing, mobile and social systems of engagement, and in-depth, real-time analytics. Making the correct decision on storage investment is critical. Organizations must have enough storage performance and agility to innovate as they need to implement cloud-based IT services, deploy virtual desktop infrastructure, enhance fraud detection, and use new analytics capabilities. At the same time, future storage investments must lower IT infrastructure costs while helping organizations to derive the greatest possible value from their data assets. The IBM® FlashSystem V9000 is the premier, fully integrated, Tier 1, all-flash offering from IBM. It has changed the economics of today's data center by eliminating storage bottlenecks. Its software-defined storage features simplify data management, improve data security, and preserve your investments in storage. The IBM FlashSystem® V9000 SAS expansion enclosures provide new tiering options with read-intensive SSDs or nearline SAS HDDs. IBM FlashSystem V9000 includes IBM FlashCore® technology and advanced software-defined storage available in one solution in a compact 6U form factor. IBM FlashSystem V9000 improves business application availability. It delivers greater resource utilization so you can get the most from your storage resources, and achieve a simpler, more scalable, and cost-efficient IT Infrastructure. This IBM Redbooks® publication provides information about IBM FlashSystem V9000 Software V7.7 and introduces the recently announced V7.8. It describes the product architecture, software, hardware, and implementation, and provides hints and tips. It illustrates use cases and independent software vendor (ISV) scenarios that demonstrate real-world solutions, and also provides examples of the benefits gained by integrating the IBM FlashSystem storage into business environments. This book offers IBM FlashSystem V9000 scalability concepts and guidelines for planning, installing, and configuring, which can help environments scale up and out to add more flash capacity and expand virtualized systems. Port utilization methodologies are provided to help you maximize the full potential of IBM FlashSystem V9000 performance and low latency in your scalable environment. This book is intended for pre-sales and post-sales technical support professionals, storage administrators, and anyone who wants to understand how to implement this exciting technology. |
| certified implementation specialist - it service management: Oracle APEX Cookbook Marcel Van Der Plas, Michel Van Zoest, 2013-10-25 As a Cookbook, this book enables you to create APEX web applications and to implement features with immediately usable recipes that unleash the powerful functionality of Oracle APEX 4.2. Each recipe is presented as a separate, standalone entity and the reading of other, prior recipes is not required.It can be seen as a reference and a practical guide to APEX development.This book is aimed both at developers new to the APEX environment and at intermediate developers. More advanced developers will also gain from the information at hand.If you are new to APEX you will find recipes to start development and if you are an experienced user you will find ways to improve your productivity and efficiency and make the most of APEX to enhance your applications.A little knowledge of PL/SQL, HTML and JavaScript is assumed. |
| certified implementation specialist - it service management: Service operation Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management |
| certified implementation specialist - it service management: Northern Spotted Owl Management Plan in the National Forests (CA,OR,WA) , 1992 |
| certified implementation specialist - it service management: Draft Supplemental Environmental Impact Statement on Management of Habitat for Late-successional and Old-growth Forest Related Species Within the Range of the Northern Spotted Owl United States. Forest Service, 1993 |
| certified implementation specialist - it service management: The ASQ Certified Manager of Quality/Organizational Excellence Handbook Sandra L Furterer, Douglas C Wood, 2021-01-25 This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. |
| certified implementation specialist - it service management: System Center Service Manager 2010 Unleashed Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson, Patrik Sundqvist, David Pultorak, 2011-08-03 System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. • Understand Service Manager’s architecture and components • Discover how Service Manager supports ITIL and MOF processes • Accurately scope and specify your implementation to reflect organizational needs • Plan to provide redundancy, ensure scalability, and support virtualization • Design, deploy, and maintain Service Manager with security in mind • Use Service Manager’s consoles and portals to provide the right resources to each user • Create complete service maps with Service Manager’s business services • Fully automate incident management and ticketing • Implement best processes for identifying and addressing root causes of problems • Systematically manage the life cycle of changes • Use Service Manager to strengthen governance, risk management, and compliance • Customize Service Manager’s data layer, workflows, and presentation layer • Use management packs to simplify service desk customization • Make the most of Service Manager’s reporting and dashboards |
| certified implementation specialist - it service management: Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c Matjaz B. Juric, Sven Bernhardt, Hajo Normann, Danilo Schmiedel, Guido Schmutz, Mark Simpson, Torsten Winterberg, 2015-06-29 This book is a design handbook and provides skills to successfully design, implement, and optimize business processes on top of SOA. Starting with business process modeling, it shows design principles to architect sound process architectures. It presents best practices for modeling business processes using BPMN, together with design principles for services and composite applications. It provides detailed coverage of how to prepare business processes for execution. An in-depth explanation of human interactions is given and also principles and best practices for using rules. Moving on, Adaptive Case Management principles are explained, along with the reach of business processes to mobile devices and ensuring multichannel interactions. Business activity monitoring, event-driven architectures, complex event processing in relation to business processes, and enabling integration with events and IoT devices are explained. The design principles and best practices are demonstrated in a practical way on a rental car use case. |
| certified implementation specialist - it service management: The guide to IT contracting Samuel Blankson, 2007-12-01 |
| certified implementation specialist - it service management: IBM Tivoli Storage Manager as a Data Protection Solution Larry Coyne, Gerd Becker, Rosane Langnor, Mikael Lindstrom, Pia Nymann, Felipe Peres, Norbert Pott, Julien Sauvanet, Gokhan Yildirim, IBM Redbooks, 2014-08-15 When you hear IBM® Tivoli® Storage Manager, the first thing that you typically think of is data backup. Tivoli Storage Manager is the premier storage management solution for mixed platform environments. Businesses face a tidal wave of information and data that seems to increase daily. The ability to successfully and efficiently manage information and data has become imperative. The Tivoli Storage Manager family of products helps businesses successfully gain better control and efficiently manage the information tidal wave through significant enhancements in multiple facets of data protection. Tivoli Storage Manager is a highly scalable and available data protection solution. It takes data protection scalability to the next level with a relational database, which is based on IBM DB2® technology. Greater availability is delivered through enhancements such as online, automated database reorganization. This IBM Redbooks® publication describes the evolving set of data-protection challenges and how capabilities in Tivoli Storage Manager can best be used to address those challenges. This book is more than merely a description of new and changed functions in Tivoli Storage Manager; it is a guide to use for your overall data protection solution. |
| certified implementation specialist - it service management: Organizational Advancements through Enterprise Information Systems: Emerging Applications and Developments Gunasekaran, Angappa, Shea, Timothy, 2009-11-30 This book provides a comprehensive assessment of the latest developments in the EIS revolution. including Enterprise Resource Planning (ERP) adoption, the integration of enterprise systems, personalized ERP, and the Semantic Web, and ideas and solutions for the future of the global enterprise--Provided by publisher. |
| certified implementation specialist - it service management: IBM FlashSystem 5200 Product Guide Aldo Araujo Fonseca, Corne Lottering, Jon Herd, Leandro Torolho, Sandro De Santis, Vasfi Gucer, IBM Redbooks, 2022-07-22 This IBM® Redbooks® Product Guide publication describes the IBM FlashSystem® 5200 solution, which is a next-generation IBM FlashSystem control enclosure. It is an NVMe end-to-end platform that is targeted at the entry and midrange market and delivers the full capabilities of IBM FlashCore® technology. It also provides a rich set of software-defined storage (SDS) features that are delivered by IBM Spectrum® Virtualize, including the following features: Data reduction and deduplication Dynamic tiering Thin provisioning Snapshots Cloning Replication Data copy services Transparent Cloud Tiering IBM HyperSwap® including 3-site replication for high availability (HA) Scale-out and scale-up configurations further enhance capacity and throughput for better availability. The IBM FlashSystem 5200 is a high-performance storage solution that is based on a revolutionary 1U form factor. It consists of 12 NVMe Flash Devices in a 1U storage enclosure drawer with full redundant canister components and no single point of failure. It is designed for businesses of all sizes, including small, remote, branch offices and regional clients. It is a smarter, self-optimizing solution that requires less management, which enables organizations to overcome their storage challenges. Flash has come of age and price point reductions mean that lower parts of the storage market are seeing the value of moving over to flash and NVMe--based solutions. The IBM FlashSystem 5200 advances this transition by providing incredibly dense tiers of flash in a more affordable package. With the benefit of IBM FlashCore Module compression and new QLC flash-based technology becoming available, a compelling argument exists to move away from Nearline SAS storage and on to NVMe. With the release of IBM FlashSystem 5200 Software V8.4, extra functions and features are available, including support for new Distributed RAID1 (DRAID1) features, GUI enhancements, Redirect-on-write for Data Reduction Pool (DRP) snapshots, and 3-site replication capabilities. This book is aimed at pre-sales and post-sales technical support and marketing and storage administrators. |
| certified implementation specialist - it service management: Commerce Business Daily , 1997-12-31 |
| certified implementation specialist - it service management: CSO , 2006-02 The business to business trade publication for information and physical Security professionals. |
| certified implementation specialist - it service management: Next Generation SSH2 Implementation Dale Liu, 2011-04-18 New security risks, continuously evolving regulation and increasing security standards have created new and growing needs for secure internal information transfers, which SSH provides. This book addresses these new trends in depth, offering the most up-to-date information on the integration of SSH into a security environment. It covers the newest features and applications of SSH-2 (which received Proposed Standard status from the IETF in 2006). SSH2 is more secure than previous versions and has many expanded uses on a wider variety of computing platforms. Another particular note driving new SSH2 adoption are the requirements of recent legislation (PCI/HIPAA/SOX/FISMA). SSH 2 has become an even more valuable tool, as it provides communications security compliance with the latest standards.This book offers the most up-to-date information on SSH2 in a practical, hands-on, tutorial-style reference that goes well beyond UNIX implementation. It concentrates on the latest version of SSH 2 with all new information. - Discover why SSH2 offers more robust security than SSH1 and how to incorporate it into your network administration software toolbox |
| certified implementation specialist - it service management: IBM Platform Computing Integration Solutions Dino Quintero, Ricardo Dobelin Barros, Ashraf Gomaa, José Higino, Archana Kumar, Majid Ouassir, Adam Parker, Joanna Wong, IBM Redbooks, 2013-05-01 This IBM® Redbooks® publication describes the integration of IBM Platform Symphony® with IBM BigInsightsTM. It includes IBM Platform LSF® implementation scenarios that use IBM System x® technologies. This IBM Redbooks publication is written for consultants, technical support staff, IT architects, and IT specialists who are responsible for providing solutions and support for IBM Platform Computing solutions. This book explains how the IBM Platform Computing solutions and the IBM System x platform can help to solve customer challenges and to maximize systems throughput, capacity, and management. It examines the tools, utilities, documentation, and other resources that are available to help technical teams provide solutions and support for IBM Platform Computing solutions in a System x environment. In addition, this book includes a well-defined and documented deployment model within a System x environment. It provides a planned foundation for provisioning and building large scale parallel high-performance computing (HPC) applications, cluster management, analytics workloads, and grid applications. |
| certified implementation specialist - it service management: Exploiting IBM PowerHA SystemMirror V6.1 for AIX Enterprise Edition Dino Quintero, Benny Abrar, Adriano Almeida, Michael Herrera, SoHee Kim, Bjorn Roden, Andrei Socoliuc, Tom Swart, IBM Redbooks, 2014-02-18 This IBM® Redbooks® publication positions the IBM PowerHA® SystemMirror® V6.1 for AIX® Enterprise Edition as the cluster management solution for high availability. This solution enables near-continuous application service and minimizes the impact of planned and unplanned outages. The primary goal of this high-availability solution is to recover operations at a remote location after a system or data center failure, establish or strengthen a business recovery plan, and provide separate recovery location. The IBM PowerHA SystemMirror Enterprise Edition is targeted at multisite high-availability disaster recovery. The objective of this book is to help new and existing PowerHA customers to understand how to plan to accomplish a successful installation and configuration of the PowerHA SystemMirror for AIX Enterprise Edition. This book emphasizes the IBM Power SystemsTM strategy to deliver more advanced functional capabilities for business resiliency and to enhance product usability and robustness through deep integration with AIX, affiliated software stack, and storage technologies. PowerHA SystemMirror is designed, developed, integrated, tested, and supported by IBM from top to bottom. |
| certified implementation specialist - it service management: Federal Register , 1997 |
| certified implementation specialist - it service management: Kraus' Recreation and Leisure in Modern Society Amy Hurd, Denise M. Anderson, Tracy Mainieri, 2021-08-06 Kraus' Recreation and Leisure in Modern Society provides a detailed introduction to the history, developments, and current trends in leisure studies. The Twelfth Edition focuses on the challenges and opportunities impacting the profession—including dramatic demographic changes, new technologies, and innovations in marketing—through an array of pedagogical features, including engaging sidebars and case studies addressing contemporary issues. Focusing on ten different types of organizations—ranging from nonprofit community organizations and armed forces recreation to sports management and travel and tourism sponsors—the Twelfth Edition is an invaluable resource for students considering a career in the recreation and leisure industry |
| certified implementation specialist - it service management: Lassen National Forest (N.F.), Mineral Forest Recovery Project , 2001 |
| certified implementation specialist - it service management: Asset Management Excellence John D. Campbell, Andrew K.S. Jardine, Joel McGlynn, Don M. Barry, 2024-02-09 This is the third edition of Asset Management Excellence: Optimizing Equipment Life-Cycle Decisions. This edition acknowledges and introduces the many changes to the Asset Management business while continuing to explain the supporting fundamentals. Since the second edition, there have been many influences of change in asset management, society’s expectations, and supporting technologies. In this edition, the contributors have revisited the content and have updated and added insights and information based on the emerging influences in thinking and the continued evolution of applied technologies since the prior editions. New in the Third Edition: Updates across each of the second edition chapters to align with today’s insights Updates on technologies now available to support Asset Management, including related software packaging, the Internet of Things (IoT), Machine Learning, and Artificial Intelligence Insights on how Information Technology can step up to help an asset-intensive organization compete, drive to operational excellence and automation A chapter on sustainability and the influence Asset Management may have on this higher-focus priority A chapter on change enablement as the process and technology changes impact the various stakeholders of asset-intensive organizations The fundamentals of Asset Management are essential as Asset-intensive organizations look to technologies to help them compete. AI is becoming pervasive but must be confirmed and aligned with the fundamentals. This edition will provoke thought as each organization determines its next steps toward its new challenges in Asset Management. |
| certified implementation specialist - it service management: Implementing the IBM SAN Volume Controller with IBM Spectrum Virtualize V8.3.1 Jack Armstrong, Tiago Bastos, Pawel Brodacki, Markus Döllinger, Jon Herd, Sergey Kubin, Carsten Larsen, Hartmut Lonzer, Jon Tate, IBM Redbooks, 2021-02-01 This IBM® Redbooks® publication is a detailed technical guide to the IBM System StorageTM SAN Volume Controller, which is powered by IBM Spectrum® Virtualize V8.3.1. IBM SAN Volume Controller is a virtualization appliance solution that maps virtualized volumes that are visible to hosts and applications to physical volumes on storage devices. Each server within the storage area network (SAN) has its own set of virtual storage addresses that are mapped to physical addresses. If the physical addresses change, the server continues running by using the same virtual addresses that it had before. Therefore, volumes or storage can be added or moved while the server is still running. The IBM virtualization technology improves the management of information at the block level in a network, which enables applications and servers to share storage devices on a network. |
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