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| change management employee engagement: Employee Engagement for Organizational Change Julie Hodges, 2018-08-15 The success of organizational change in a world of increasing volatility is highly dependent on the advocacy of stakeholders. It is the link between strategic decision-making and effective execution, between individual motivation and product innovation, and between delighted customers and growing revenues. Only by engaging stakeholders does change have a chance to be successful. This book presents a coherent and practical view of how organizations might engender engagement with organizational change within their operational, tactical and strategic practices. It does this by providing a comprehensive review of the theoretical and empirical works on engagement and change from a variety of academic and practical perspectives. The academic research presented in this book is reinforced by research from consultancies as well as insights from practitioners that provide timely evidence. Ultimately the aim is to help raise awareness of the need to foster engagement with OC through a stakeholder perspective and how this can be done successfully within organizations across the globe. Employee Engagement for Organizational Change is a valuable textbook for advanced undergraduate and postgraduate students of organizational change, employee engagement, human resource management and leadership. Its balance of theory and practice also makes it a reliable resource for HR and organizational development practitioners. |
| change management employee engagement: Effecting Change in Business Enterprises Gregory R. Guy, Karen V. Beaman, Carole Weinstein, 2005 |
| change management employee engagement: Manager's Guide to Employee Engagement Scott Carbonara, 2012-10-05 USE THE POWER OF EMPLOYEE ENGAGEMENT TO IGNITE PASSION, PURPOSE, AND PRODUCTIVITY IN EVERY MEMBER OF YOUR STAFF Successful managers understand that their job is to help employees do their best work, not simply give orders. The Manager's Guide to Employee Engagement shows leaders at all levels how to build relationships that support collaboration and drive meaningful performance improvement. Learn how to: Foster loyalty, trust, and commitment in all your employees Create a culture of positive thinking Empower employees to act as internal entrepreneurs Align employee and organizational values and goals Become the best boss ever--without losing sight of business goals Learn how to make your employees engaged and successful--and facilitate your own success at the same time. Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Clear definitions of key terms and concepts Tactics and strategies for engaging employees Tips for executing the tactics in the book Practical advice for minimizing the possibility of error Warning signs for when things are about to go wrong Examples of successful engagement tactics Specific planning procedures, tactics, and hands-on techniques |
| change management employee engagement: Change Management Jeffrey M. Hiatt, Timothy J. Creasey, 2003 Change management is the missing piece that takes good ideas and turns them into business success. This book is not only a solid introduction to the discipline of change management, but is the primer to catalyze change leadership and competency in your organization. The responsibility for creating competencies to manage and lead change does not rest solely with HR, but lies within all management, right to the seat of the CEO. This book is a practical look at what it means to manage the people side of change |
| change management employee engagement: Employee Engagement in Media Management Stavros Georgiades, 2016-10-07 This book explores a major media management topic on the basis of case study research conducted in European, US and Brazilian media companies. More specifically, it examines the dynamics of employee engagement, aiming at organizational development through change. The book contemplates the discipline of Media Management through a management lens and focuses on the concept of employee involvement and its value with regard to successfully introducing change and achieving organizational development. It concentrates on providing the necessary information and organizational arrangements from the points of view of media managers and employees and highlights how this involvement can encourage employees to create and innovate. The book is directed towards researchers and students, as well as practitioners/professionals involved with media organizations. |
| change management employee engagement: 12: The Elements of Great Managing Gallup, James Harter, 2014-12-02 Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement. |
| change management employee engagement: It's the Manager Jim Clifton, Jim Harter, 2019-05-07 Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager. While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success. Packed with 52 discoveries from Gallup’s largest study of the future of work, It’s the Manager shows leaders and managers how to adapt their organizations to rapid change — from new workplace demands to the challenges of managing remote employees, the rise of artificial intelligence, gig workers, and attracting and keeping today’s best employees. Great managers maximize the potential of every team member and drive your organization’s growth. And they give every one of your employees what they want most: a great job and a great life. This is the future of work. It’s the Manager includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths, as well as supplemental content available on Gallup’s online workplace platform. |
| change management employee engagement: HBR's 10 Must Reads on Teams (with featured article "The Discipline of Teams," by Jon R. Katzenbach and Douglas K. Smith) Harvard Business Review, Jon R. Katzenbach, Kathleen M. Eisenhardt, Lynda Gratton, 2013-03-05 Most teams underperform. Yours can beat the odds. If you read nothing else on building better teams, read these 10 articles. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you assemble and steer teams that get results. Leading experts such as Jon Katzenbach, Teresa Amabile, and Tamara Erickson provide the insights and advice you need to: Boost team performance through mutual accountability Motivate large, diverse groups to tackle complex projects Increase your teams’ emotional intelligence Prevent decision deadlock Extract results from a bunch of touchy superstars Fight constructively with top-management colleagues |
| change management employee engagement: Service Profit Chain W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett, 1997-04-10 In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal service excellence books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the depth of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee satisfaction mirror and the customer value equation to achieve a customer's eye view of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a balanced scorecard of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal best practice information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management. |
| change management employee engagement: Mission-Critical Leadership Jon Lokhorst, 2021-03-29 Typical leadership development focuses on a single direction: downstream in the organizational hierarchy. Leadership that is mission critical requires that you lead well in all directions: up, across, down, and inward. Mission-Critical Leadership is the book for you if you have ever: Felt stuck in your job Been frustrated with your boss Experienced a lack of cooperation from peers at your same leadership level Wondered why the team you supervise fails to perform to your expectations This guide will show you how to build influence and relationships that deliver impactful results. With these strategies your organization will have more engaged employees, better talent retention, and a plan for developing the next generation of leaders. When the stakes are high, smart leaders focus on what's mission critical to cut through the clutter, clear away distractions, and ensure their teams are devoted to what's truly essential. |
| change management employee engagement: Employee Surveys and Sensing William H. Macey, Alexis A. Fink, 2020 This well-rounded presentation of the opportunities and challenges in conducting employee surveys or gathering sensing data brings together experts in employee surveys, employee engagement, organizational culture and climate, and research methodology. Coverage includes traditional survey approaches updated for changes in technology and employer concerns for continuous listening, as well as treatment of ambient sensing approaches and current thinking regarding applications of artificial intelligence. The book will be relevant to the professional community as well HR practitioners looking for critical background information on issues related to employee listening. |
| change management employee engagement: Neuroscience for Organizational Change Hilary Scarlett, 2019-07-03 Organizational change can be unpredictable and stressful. With a better understanding of what our brains need to focus, organizations can increase employee engagement, productivity and well-being to successfully manage periods of uncertainty. Drawing on the latest scientific research and verified by an independent neuroscientist, Neuroscience for Organizational Change explores the need for social connection at work, how best to manage emotions and reduce bias in decision-making, and why we need communication, involvement and storytelling to help us through change. Practical tips and suggestions can be found throughout, as well as examples of how these insights have been applied at organizations such as Lloyds Banking Group and GCHQ. The book also sets out a practical science-based planning model, SPACES, to enhance engagement. This updated second edition of Neuroscience for Organizational Change contains new chapters on planning the working day with the brain in mind and on overcoming the difficulties related to behavioural change. It also features up-to-the-minute wider content reflecting the latest insights and developments, and updated case studies from the first edition which give a long-term view of the benefits of applying neuroscience in organizations. |
| change management employee engagement: Employee Engagement with Sustainable Business Nadine Exter, 2013-07-18 Sustainability is, and continues to grow as, a key issue for organizations: in the board room; with investors, customers and regulators; and from employees whose demands on organizations include improving their social and environmental performance in return for loyalty and commitment. However, as well as employees being a driver for organizations to embrace corporate sustainability, employees are also one of the most critical assets in enabling an organisation to understand and be able to deliver to its economic, social and environmental responsibilities. Research shows that employees of all types are vital in the pursuit of sustainability, however, to date there is no one source that shows all of these identified types of employees and how they are involved in the sustainability process. This book fills that gap with interviews and case studies for each type of employee, as well as up-to-date research and analysis of the critical role of ‘social intrapreneurs’ and leaders within organisations. The book uses real life examples along with the latest research in an informative and accessible style. Management theory is used throughout – such as motivation, leadership skills and organisational behaviour – but this is discussed through examples, rather than in a theoretical manner. This book will provide insight, examples and advice on the different types of employees who are, and can, contribute to a sustainable world via the organisation they work for: what they are doing from within the organization to contribute to societal, economic and environmental sustainability. |
| change management employee engagement: Employee Engagement Emma Bridger, 2018-08-03 An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement. New online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide. |
| change management employee engagement: ENGAGEMENT MAGIC Tracy Maylett, 2019-01-08 In this new edition, based on new research and double the survey data, ENGAGEMENT MAGIC provides you with an expert approach to increasing workplace engagement. Discover how to engage employees (and yourself) more effectively. Most leaders understand that engaged employees are passionate about their jobs and deliver better results, and most of us know what it’s like to either be engaged or disengaged in a workplace where we spend most of our waking hours. Yet, most don’t understand how engagement really works. Maylett introduces you to the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and discusses how leaders can help employees achieve higher levels of engagement, while engaging ourselves in the journey as well. Learn tactics for increasing engagement at all levels of your organization. Based on the most extensive employee engagement survey database of its kind, ENGAGEMENT MAGIC incorporates organizational research with updated case studies, stories, and examples to present you with practical solutions for creating an extraordinary employee experience. In addition, Maylett provides a self-assessment, thought-provoking questions, and specific applications for individuals, managers, and organizations. Benefit from a psychological approach to fundamental business concepts. Based on data from over 32 million employee survey responses across 70 countries, ENGAGEMENT MAGIC combines principles of psychology and human motivation with solid business concepts, providing actionable advice for reducing attrition, encouraging initiative, and driving profitable growth at your organization. |
| change management employee engagement: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| change management employee engagement: Employee Confidence Karen J Hewitt, 2018-04-26 Are your people the change you want to see? Employee Engagement figures are flagging. Employees are disgruntled, stressed or underutilised, or all three. The world is changing faster than ever before, and companies and entire industries are fighting for survival. Employees have never been more needed and valuable. So why are we pursuing the same old unsuccessful Engagement models when accessing the full potential of our human capital has never been more critical? Karen J Hewitt urges us to look at Employee Engagement from a whole new level, with a methodology to bring out a company’s real leadership potential, and within every single employee. A whole host of practical techniques (the new rules of Engagement) bring Employee Confidence to life, showing us how to create workplaces where employees thrive and drive company performance. |
| change management employee engagement: Engaged Linda Holbeche, Geoffrey Matthews, 2012-09-06 A non-biased, grounded, and practical approach to employee engagement For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity. It explains what employee engagement is, why it matters, what the benefits of it are, what helps and hinders it, how to measure it, how to put theory into action when trying to create it. As an added benefit, it offers plenty of advice on how managers can keep themselves engaged, even during the toughest of times. |
| change management employee engagement: Why Should Anyone Be Led by You? Robert Goffee, Gareth Jones, 2006-02-07 Too many companies are managed not by leaders, but by mere role players and faceless bureaucrats. What does it take to be a real leader—one who is confident in who she is and what she stands for, and who truly inspires people to achieve extraordinary results? Rob Goffee and Gareth Jones argue that leaders don’t become great by aspiring to a list of universal character traits. Rather, effective leaders are authentic: they deploy individual strengths to engage followers’ hearts, minds, and souls. They are skillful at consistently being themselves, even as they alter their behaviors to respond effectively in changing contexts. In this lively and practical book, Goffee and Jones draw from extensive research to reveal how to hone and deploy one’s unique leadership assets while managing the inherent tensions at the heart of successful leadership: showing emotion and withholding it, getting close to followers while keeping distance, and maintaining individuality while “conforming enough.” Underscoring the social nature of leadership, the book also explores how leaders can remain attuned to the needs and expectations of followers. Why Should Anyone Be Led By You? will forever change how we view, develop, and practice the art of leadership, wherever we live and work. |
| change management employee engagement: Better Business Relationships Kim Tasso, 2019-01-08 Business success is usually reliant on being able to get along with people. No matter what the role in an organization, the ability to influence, persuade, change, motivate and encourage others to act effectively is vital. Better Business Relationships brings together a wealth of knowledge and practical advice, from psychology to communications and sales, to provide insight and guidance to both new and more experienced workers alike, who may be dealing with both internal colleagues and external clients and suppliers. As technology advances and automates business processes across industries and roles, communication skills and the ability to form meaningful, beneficial professional relationships is at risk of becoming a dying art. In the midst of the rise of social media, automation and artificial intelligence, there is worldwide concern that, as technology advances, we risk losing the human factors that are needed for individual and organizational success. Kim Tasso provides practical and essential insight on: · Understanding yourself and other people; · Learning how to change; · The fundamentals of good communication and relationships; · Working with people internally; and · Working with people externally. Better Business Relationships is ideal for anyone who wants to improve their relationships at work and gain a greater understanding of critical social and communications skills required to succeed in any professional environment. |
| change management employee engagement: Enterprise Change Management David Miller, Audra Proctor, 2016-04-03 One of the biggest challenges facing organizations today is the ability to deliver the necessary change to sustain competitive advantage and adapt to economic and market environments. However, the gap between what organizations would like to deliver and their capabilities to do so is getting increasingly wide. Enterprise Change Management provides a practical roadmap for bridging this gap to help organizations build the sustainable capabilities to implement a portfolio of changes. Based on research on change performance from over 300 organizations and 400,000 data points over a 21-year period, Enterprise Change Management will help diagnose the root causes of the organizational change gap, manage demand for change and create the context for successful continuous change in the organization. This book introduces five core capabilities - adaptive leadership; executing single changes effectively; managing the demand for change; hiring resilient people and creating the context for successful change. Frameworks, processes and tools help readers assess change capabilities and then create a strategy to close the change gap and improve performance in their organization. |
| change management employee engagement: Managing Transitions William Bridges, 2003-05-15 The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet as veteran consultant William Bridges maintains, the situational changes are not as difficult for companies to make as the psychological transitions. In the best-selling Managing Transitions, Bridges provides a clear understanding of what change does to employees and what employees in transition can do to an organization. Directed at managers and employees in today's corporations, Bridges shows how to minimize the distress and disruptions caused by change. Managing Transitions addresses the fact that it is people who have to carry out the change. When the book was originally published a decade ago, Bridges was the first to provide any real sense of the emotional impact of change and what can be done to keep it from disrupting the entire organization. With new information and commentary on layoffs, corporate suspicion, and the increasing tumult in the business world, Managing Transitions remains the definitive guide to dealing with change. |
| change management employee engagement: Employee Empowerment Daniel Bloom, 2020-06-09 One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment fully analyzes this workplace condition, which is a major concern for most CEOs. The solution proposed by this book is the introduction of the TLS (Theory of Constraints - Lean - Six Sigma) Continuum Empowerment model, which comprises three levels of empowerment – Management, Cross-Functional Team, and Individual. The first is the empowerment that comes from upper management to the organization as a whole. The second level is the empowerment that comes from the various cross-functional teams and the final level is from the individuals themselves through their ability to take ownership in the processes in which they are involved. The end solution in the book is that if we can get the human capital assets to take ownership of the processes (that is, empower the front-line employees), it will increase the level of engagement. If they become more engaged they will empower the organization at all levels to introduce sustainable change management to resolve problems within the organization. One of the tools of individual empowerment is the use of the Six Sigma toolbox. This book makes the case that when human capital assets take ownership of the processes, then we have greater engagement, and thus a more empowered organization. |
| change management employee engagement: International Perspectives on Employee Engagement Michael Segalla, 2021-06-22 Employee engagement, or more specifically how to obtain more engagement and what to do with the disengaged, preoccupies C-level executives, human resources professionals, and consultants. Factiva, a global database of more than 33,000 national and international publications indexed by Dow Jones, registered a near-continuous double-digit growth in interest in the topic since 1994. COVID-19 appears to be straining work systems, and employee engagement may be suffering. Interestingly, the American preoccupation with employee engagement, as evidenced by the tens of thousands press mentions indexed by Factiva and the over 38,000 website hits for the search term employee engagement tools, does not appear shared by the rest of the world. International Perspectives on Employee Engagement offers a predominately non-American view of employee engagement. The authors address employee engagement from a variety of perspectives. They represent both empirical research and theoretical discussions. The chapters have a distinctly international viewpoint with authors hailing from Europe, Middle East, Africa, and North America. Given the cultural diversity of the authors, this book offers a unique, non-American perspective on employee engagement. With a new introduction that specifically examines the possible key performance indicators (KPIs) for the annual executive performance appraisal process resulting from the COVID-19 pandemic, the chapters in this book were originally published as a special issue of International Studies of Management & Organization. |
| change management employee engagement: Leadership and Change Management Daphne Halkias, Joseph C. Santora, Nicholas Harkiolakis, Paul W. Thurman, 2017-03-16 A leader’s role in the management of change is a critical issue for successful outcomes of strategic initiatives. Globalization and economic instability have prompted an increase in organizational changes related to downsizing and restructuring in order to improve financial performance and organizational competitiveness. Researchers agree that a leader’s inability to fully understand what is needed in order to guide their organization through successful change can be a reason for failure. Proper planning and management of change can reduce the likelihood of failure, promote change effectiveness, and increase employee engagement. Yet, change in organizations must be viewed as a continuous activity that affects both organizational and individual outcomes. If change management can be considered as an event induced by socio-cultural factors, the cultural variable gains greater significance when applied to the quality of the relationship between a leader and their team. Many organizations today are on the verge of internationalization. It is here that the cultural context can affect behaviors and, in the same way, leadership style. The research presented in this book by an eminent group of scholars explores the influence of culture – ethnic, regional, religious – on how leaders manage change within organizations. |
| change management employee engagement: MAGIC Tracy Maylett, Paul Warner, 2014-10-21 A Five-part Approach to Making Organizations Stronger, More Profitable, and Better Places to Work. Employees and leaders intuitively know that when we find a place where we can throw our hearts, spirits, minds, and hands into our work, we are happier, healthier, and produce better results. Yet, most struggle to understand exactly why we engage in some environments, and don’t in others. Magic introduces the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and shows how leaders can help employees achieve higher levels of engagement, as well as how employees can be more successful by taking ownership for their own MAGIC. The Research Based on over 14 million employee survey responses across 70 countries—the most extensive employee engagement survey database of its kind—Magic combines principles of psychology and motivation with solid business concepts. Written by internationally recognized experts in leadership and employee engagement, Dr. Tracy Maylett and Dr. Paul Warner, Magic provides actionable advice that will reduce employee attrition, encourage initiative, drive growth and profit, and increase personal engagement in one’s work. Engaging Content In this book, leaders and employees will find real-world case studies, exercises, assessments, thought-provoking questions, and suggestions that increase engagement on the individual, manager, and organizational levels. |
| change management employee engagement: Organization Design Made Easy Kevin Anderson, 2020-09-19 The most popular business books on the market today advise leaders to simply articulate a vision, be inspirational from time-to-time, and leave the rest for employees to figure out. As an organizational design consultant, I've landed at the doorstep of hundreds of teams who have followed this path, only to find them without clear direction, stuck in silos and lacking the structure and processes needed to perform.This book offers practical advice on how to design your organization. Whether you're a leader at the top of a large organization, or a supervisor of a small team, here are the practical instructions to address structure, process and people challenges in developing an efficient and functioning organization. And, these same methods can be leveraged by consultants and employees at any level.Each chapter offers three, easy steps to address organizational challenges and opportunities. This means that you get just enough context, process and tips to immediately jump in feet first. Those who do not take the time upfront to craft their organizations leave their success up to chance. |
| change management employee engagement: Terms of Engagement Richard Axelrod, 2010-09-07 NEW EDITION, REVISED AND UPDATED Building engagement is crucial for every organization. But the traditional top-down coercive change management paradigm--in which leaders light a fire under employees--actually discourages engagement. Richard Axelrod offers a better way. After debunking six common change management myths, he offers a proven, practical strategy for getting everyone--not just select committees or working groups--enthusiastically committed to organizational transformation. This revised edition features new interviews--everyone from the vice president of global citizenship at Cirque du Soleil to a Best Buy clerk--and new neuroscience findings that support Axelrod's model. It also shows how you can foster engagement through everyday conversations, staff meetings, and work design. |
| change management employee engagement: Employee Engagement: Cam Caldwell, Verl Allen Anderson, 2021 Leaders continue to struggle to earn the followership of others - a challenge they have faced for millennia. According to extensive research, the key to effective leadership lies in demonstrating the ability to achieve a worthy purpose while simultaneously helping employees to improve themselves. Lacking the capacity to demonstrate those two abilities, leaders consistently fail to engage, empower, and enable employees to contribute to their companies' success. This book addresses the importance of employee engagement - the degree to which employees feel connected to their organizations, dedicated to its purposes, and able to utilize their talents to help organizations succeed. The alarming findings of leadership research confirm that more employees currently feel negatively engaged than fully positively engaged in their relationships with leaders, managers, and supervisors. In addition to identifying the nature of engagement, we have explained why those who lead organizations are so often ineffective - and we offer suggestions throughout this book to help leaders, managers, supervisors, and those who work in Human Resource Management to create organizational relationships that build employee trust, commitment, and ownership. Readers of this book will find well-documented information incorporating the findings of management experts, practitioners, and consultants - but also new ideas that we have refined from our past research about human relationships and leadership effectiveness. Trust has often been called the most important ingredient in successful relationships. Ethics and leadership have been described as two sides of the same coin. Employee commitment is acknowledged to be the key to competitive advantage. Each of these factors is closely related to employee engagement and each enables leaders to develop relationships that build more effective organizations. Although there are no instant answers or magic wand solutions to restoring the lack of trust that enormous numbers of individuals have in organizations, leaders, and managers, we confidently proclaim to those who read this book that the information, recommendations, and observations contained herein are worthy of your close attention - and your application-- |
| change management employee engagement: Drive Daniel H. Pink, 2011-04-05 The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live. |
| change management employee engagement: The Hard and Soft Sides of Change Management Kathryn Zukof, 2021-03-23 Change isn’t going anywhere. Learn how to manage it. We live in a wild world of volatility, unpredictability, chaos, and ambiguity, with change seemingly as the only constant. Change can be difficult. It often induces resistance, panic, and fatigue. And, as you may expect or have experienced first-hand, many organizations aren’t handling change all that well, with many efforts resulting in failure. What you may not realize, however, is that some workplace change initiatives are stunning successes, rolling out smoothly and more easily embraced. Why do some change initiatives fail while others succeed? How can organizations and employees handle change better? In The Hard and Soft Sides of Change Management, Kathryn Zukof offers practices and approaches to help you and your organization roll out, receive, and manage change effectively. Namely, Zukoff shows that you need to manage the process (or the “hard”) side and the people (or the “soft”) side of change and find the sweet spot between the two. She demonstrates that when you integrate both sides, you and your organization can make change less of a hit-or-miss affair. Successful change management means deploying sound project management techniques that increase the odds of achieving the outcomes of your change initiative. It also means helping employees understand the need and vision for change, so they feel less threatened by it and become excited and energized by what’s ahead. To deliver best results, you need to: Define the change and how to get there—with project charters and plans. Involve the right people in the right ways—from dedicated change teams to affected stakeholders. Build support, understanding, and awareness—with communication, training, and resistance management plans. Assess progress and adjust along the way—through action reviews and steps to tackle thorny issues. Capturing the inherently messy nature of workplace change—from technology implementations, mergers and acquisitions, and business transformations to office relocations and more—this book offers tangible insights to help you and your organization tackle change challenges. Follow the book’s tools and practices to lessen the messy and objectionable parts of change and actively give your change initiatives the best chance for positive outcomes. |
| change management employee engagement: The Discipline of Teams Jon R. Katzenbach, Douglas K. Smith, 2009-01-08 In The Discipline of Teams, Jon Katzenbach and Douglas Smith explore the often counter-intuitive features that make up high-performing teams—such as selecting team members for skill, not compatibility—and explain how managers can set specific goals to foster team development. The result is improved productivity and teams that can be counted on to deliver more than just the sum of their parts. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world. |
| change management employee engagement: How to Change the World Jurgen Appelo, 2012 |
| change management employee engagement: Employee Engagement in Contemporary Organizations Paul Turner, 2019-12-30 Although researchers have made great strides in clarifying the meaning of employee engagement, scholars are ambivalent as to whether employee engagement is distinct from other constructs related to the employee–organization relationship, and it is argued that there is a need for further scholarly examination and exploration, particularly within the context of the rapidly changing work environment where twenty-first-century technology and behaviour meet twentieth-century organization, demanding innovative responses to the challenges of employee engagement. Addressing this issue, this book reviews, analyses and presents evidence from academic researchers and supplements this with practice-based case studies from a range of international organizations. The author seeks to provide a coherent, consistent definition of employee engagement; clarity about its benefits; identification of its key features and attributes, and an understanding of how these are translated into practice; and insight into the most effective ways of measuring employee engagement in a meaningful way. |
| change management employee engagement: 1,001 Ways to Engage Employees Bob Nelson, 2018-07-23 “Share these ideas with key members of your company. Together, select a half-dozen ideas that resonate with all of you. Next, devise a plan to systematically implement these. And watch your company grow both in profitability and as a great place to work.” —Inc.com Employee engagement has been consistently cited as a top and growing priority by CEOs, managers, and human resources leaders across the country. From bestselling author Dr. Bob Nelson will help move any organization from just measuring the need to engage employees to actually changing management behaviors that will lead to a stronger culture of engagement. Your organization will become more effective at both attracting and retaining talent and maximizing the contribution of your employees. 1,001 Ways to Engage Employees: Categorizes specific research-based factors proven to impact employee engagement. Cites hundreds of examples of what other companies are doing to enhance employee engagement—ideas you can use right now. Offers practical insights and advice from hundreds of clients Dr. Bob has worked with. Highlights the key research on employee engagement you need to know and use. Is the only resource on the market that guarantees behavioral change on the part of your leaders that will deliver desired results. Employees are your company’s most important asset. Attracting the best, getting them to do their best work, and keeping them in the organization are critical to your company’s success. 1,001 Ways to Engage Employees gives you all the powerful tools you need. |
| change management employee engagement: Employee Engagement in Theory and Practice Catherine Truss, Kerstin Alfes, Rick Delbridge, Amanda Shantz, Emma Soane, 2013-10-30 In recent years there has been a weight of evidence suggesting that engagement has a significantly positive impact on productivity, performance and organisational advocacy, as well as individual wellbeing, and a significantly negative impact on intent to quit and absenteeism from the work place. This comprehensive new book is unique as it brings together, for the first time, psychological and critical HRM perspectives on engagement as well as their practical application. Employee Engagement in Theory and Practice will familiarise readers with the concepts and core themes that have been explored in research and their application in a business context via a set of carefully chosen and highly relevant original and case studies, some of which are co-authored by invited practitioners. Written in an accessible manner, this book will be essential reading for scholars in the field, students studying at both undergraduate and postgraduate levels, as well as practitioners interested in finding out more about the theoretical underpinnings of engagement alongside its practical application. |
| change management employee engagement: Enhancing Employee Engagement J. Lee Whittington, Simone Meskelis, Enoch Asare, Sri Beldona, 2017-07-26 This book provides an evidence-based approach to understanding declining levels of employee engagement, offering a set of practices that individuals and organizations can adopt in order to improve productivity and organizational performance. It introduces a model outlining how the experience of meaningful work impacts engagement and other organizational attitudes and behaviors. It recognizes the antecedents and consequences of such behavior, recognizing that they must be considered as components of an organizational system rather than in isolation. It will be useful for scholars and practitioners in identifying and remedying the endemic trend of disconnected workers and their negative impact on organizational goals. |
| change management employee engagement: Site Reliability Engineering Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff, 2016-03-23 The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use |
| change management employee engagement: Cutting Through the Noise Norma Davila, Wanda Pina-Ramirez, 2013-11-15 Managers are flooded with theories, concepts, and ideas for how to improve employee engagement—but what works, and what doesn’t? This book helps managers cut through the clutter of all those strategies and find the one that works for them. Beginning with the myths and realities of employee engagement, authors Davila and Piña-Ramirez highlight the importance of organizational culture and context when it comes to keeping employees invested in the organization. Understand the various stages of employee engagement. Consider change management as a critical issue in employee engagement. Learn how to maintain that engagement throughout your employees’ careers. |
| change management employee engagement: Strategic Employee Communication Gail S. Thornton, Viviane Regina Mansi, Bruno Carramenha, Thatiana Cappellano, 2018-10-06 Employee engagement (or a lack thereof) can often be linked to poor communication and a detachment from company goals. Companies of all sizes are looking for ways to boost communication, recognizing its impact on key business outcomes, such as productivity and profitability. This book offers fresh insights about opportunities to improve the quality of employee communications based on employees’ needs. It highlights the importance of simple, jargon-free communication that focuses on dialogue and content. High-performing organizations are more likely to think about communication from the audience perspective, rather than purely from the management perspective. The case studies offer readers a firm understanding of ways to implement and measure communication in daily practice. Effective communication requires planning and this book, with its focus on the US, Latin America, and emerging markets, will guide readers in using communication in the alignment of corporate and employee needs. |
Employee Engagement and Change Management - IJBMI
ABSTRACT: This paper provides an overview of change management and employee engagement.
Change Management Toolkit - University of California, Berkeley
As a way of handling the increased volume of change, a plethora of proven tools and techniques have been created to aid individuals in managing change. As a result of these tools and …
Employee Engagement and Organizational Change: A study …
Understanding the elements that affect employee engagement during organisational change is critical for successful management of change efforts. Employee buy-in to a change initiative is …
Employee Involvement in Change Management in …
Ensuring employee engagement, timely access to information, regular feedback, continuous training and development of employees at all levels, promotion of teamwork amongst …
BEST PRACTICES IN CHANGE MANAGEMENT
Employee engagement has been a top contributor to a successful change management initiative for 20 years. Participants who reported having more mature change management practices …
Change Management: Strategies for Successful Organizational …
Drawing from a comprehensive review of literature and empirical evidence, this article provides valuable insights and practical recommendations for implementing change management in …
The Impact of Change Management on Employee Satisfaction …
Previous studies on employee engagement had shown that increasing employees engagement had a positive impact on International Journal of Business, Human and Social Sciences
Employee Engagement During An Organisational Change - DiVA
At the same time, the importance of keeping employees engaged is essential to organisations. The aim of this thesis was to contribute with a deeper understanding of employee engagement …
The Influence of Change Management Practices on Employee …
This study explores the influence of change management practices on employee engagement and organisational performance within competitive business environments.
Organizational change management - CGI.com
Our methodology provides a roadmap of OCM related activities to plan, engage, enable, and assess the effectiveness of OCM during the life of a project. Additionally, the tools included in …
Effective Management Strategies to Increase Employee …
successful alternative methods to increase employee engagement that promote corporate change, encourage employee engagement, and achieve organizational goals.
HR'S ROLE IN CHANGE MANAGEMENT: INVESTIGATEHOW …
In today's dynamic business environment, the role of Human Resources (HR) in managing and facilitating organizational change is more critical than ever. This research paper delves into the …
How Does Personality Affect Employee Engagement in …
examines how personality could increase employees engagement in organisational change through the mediation effect of personal mastery and network centrality. This research
EMPLOYEE ENGAGEMENT & CHANGE MANAGEMENT Colin …
Many companies in search of new competitive advantages in today’s fast-paced global economy are exploring the concepts of change management and employee engagement.
An Overview of the Effect of Change Management on …
This paper provides basic information about the concept of change management and employee engagement, exp exp explains the relationship between the two concepts, drivers and …
Employee engagement: definitions, measures and outcomes
By applying the principles of evidence-based practice, we explore the outcomes of employee engagement and develop guidance on how to best think about it and how to measure it …
CHANGE MANAGEMENT AND EMPLOYEE ENGAGEMENT …
This study examines the influence of change management, employee engagement, and transformational leadership on the organizational restructuring process using two variables, …
The Impact of Employee Engagement and a Positive …
The purpose of this paper is to explore the connections between employee engagement, positive organizational psychology and an individual’s ability to adapt to ongoing organizational change.
ENGAGING EMPLOYEES IN CHANGE THROUGH AN OPEN …
Emerging capabilities—real-time digital dialogue, content-based analytics, live col-laboration platforms, a mixing of personal and business communication—have set the stage for leaders to …
Article Employee Engagement – A Culture Change - Insights
Employee engagement is a change in culture – a change in how leaders lead, what they do and the decisions they make. It is not the accountability of a single department nor is it an initiative …
Employee Engagement and Change Management - IJBMI
ABSTRACT: This paper provides an overview of change management and employee engagement.
Change Management Toolkit - University of California, …
As a way of handling the increased volume of change, a plethora of proven tools and techniques have been created to aid individuals in managing change. As a result of these tools and …
Employee Engagement and Organizational Change: A study …
Understanding the elements that affect employee engagement during organisational change is critical for successful management of change efforts. Employee buy-in to a change initiative is …
Employee Involvement in Change Management in …
Ensuring employee engagement, timely access to information, regular feedback, continuous training and development of employees at all levels, promotion of teamwork amongst …
BEST PRACTICES IN CHANGE MANAGEMENT
Employee engagement has been a top contributor to a successful change management initiative for 20 years. Participants who reported having more mature change management practices …
Change Management: Strategies for Successful …
Drawing from a comprehensive review of literature and empirical evidence, this article provides valuable insights and practical recommendations for implementing change management in …
The Impact of Change Management on Employee …
Previous studies on employee engagement had shown that increasing employees engagement had a positive impact on International Journal of Business, Human and Social Sciences
Employee Engagement During An Organisational Change
At the same time, the importance of keeping employees engaged is essential to organisations. The aim of this thesis was to contribute with a deeper understanding of employee engagement …
The Influence of Change Management Practices on …
This study explores the influence of change management practices on employee engagement and organisational performance within competitive business environments.
Organizational change management - CGI.com
Our methodology provides a roadmap of OCM related activities to plan, engage, enable, and assess the effectiveness of OCM during the life of a project. Additionally, the tools included in …
Effective Management Strategies to Increase Employee …
successful alternative methods to increase employee engagement that promote corporate change, encourage employee engagement, and achieve organizational goals.
HR'S ROLE IN CHANGE MANAGEMENT: INVESTIGATEHOW …
In today's dynamic business environment, the role of Human Resources (HR) in managing and facilitating organizational change is more critical than ever. This research paper delves into the …
How Does Personality Affect Employee Engagement in …
examines how personality could increase employees engagement in organisational change through the mediation effect of personal mastery and network centrality. This research
EMPLOYEE ENGAGEMENT & CHANGE MANAGEMENT …
Many companies in search of new competitive advantages in today’s fast-paced global economy are exploring the concepts of change management and employee engagement.
An Overview of the Effect of Change Management on …
This paper provides basic information about the concept of change management and employee engagement, exp exp explains the relationship between the two concepts, drivers and …
Employee engagement: definitions, measures and outcomes
By applying the principles of evidence-based practice, we explore the outcomes of employee engagement and develop guidance on how to best think about it and how to measure it …
CHANGE MANAGEMENT AND EMPLOYEE ENGAGEMENT …
This study examines the influence of change management, employee engagement, and transformational leadership on the organizational restructuring process using two variables, …
The Impact of Employee Engagement and a Positive …
The purpose of this paper is to explore the connections between employee engagement, positive organizational psychology and an individual’s ability to adapt to ongoing organizational change.
ENGAGING EMPLOYEES IN CHANGE THROUGH AN OPEN …
Emerging capabilities—real-time digital dialogue, content-based analytics, live col-laboration platforms, a mixing of personal and business communication—have set the stage for leaders …
Article Employee Engagement – A Culture Change - Insights
Employee engagement is a change in culture – a change in how leaders lead, what they do and the decisions they make. It is not the accountability of a single department nor is it an initiative …
