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| change management process template: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| change management process template: Site Reliability Engineering Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff, 2016-03-23 The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use |
| change management process template: The Execution Shortcut Jeroen De Flander, 2013-09 The strategy journey to success is long and dangerous. Most strategies lose between 40 and 60 percent of their financial potential along the execution highway. There is a path that will make the trip dramatically shorter. It exists in every organization, but mostly stays hidden. With the help of science, we'll uncover The Execution Shortcut. There are three prerequisites: (1) The Head connection - people need to be aware of your strategy; (2) The Heart connection - people need to care about your strategy; (3) The Hands connection - people need the energy to push your strategy forwards. |
| change management process template: Building Project-Management Centers of Excellence Dennis Bolles, 2002-09-06 It’s been shown again and again that business components from R & D to systems, engineering to manufacturing can benefit from a project-centered management approach. Now, organizations that have had success at the departmental or divisional level are taking the project management approach to new levels, adopting PM standards into across-the-board management philosophies and business strategies. This new model is known as the Project Management Center of Excellence. PMCoEs need every group within the organization to work under the PM model, but more important, they need the proper tools to implement PM standards in new areas. A crucial tool in developing project management objectives across the company, this book covers: * Positioning project management as a business strategy * Creating and managing an organizational PM portfolio * Education, training, and internal PM certification programs * Classifying projects, benchmarking, and mapping a methodology |
| change management process template: Change Management Garth Holloway, 2014-01-10 This book is the result of Garth Holloways twenty years of experience in the management consulting industry. In it, he shares many of the key lessons he has learned about spearheading change. While he addresses timeworn topics, his approach is refreshingly different to the mainstream. This highly readable collection of articles will cause even the most experienced practitioners to re-evaluate their ideas as Garth as encourages you to: Demand more. The last 20% is worth more than the first 80%. Carefully consider just whose problems you should be thinking about. Become creactive: where creative meets active. Learn how managing change and managing risk are practically synonymous. Use KPIs more effectively. If youre not going to manage it, dont bother to measure it. Deal effectively with the maliciously compliant, those dangerous employees who do exactly what they are told to do, neither more nor less. Organise for organizational learning. Realise that driving change in your organization means engaging the hearts and minds of the people first. |
| change management process template: Breakthrough IT Change Management Bennet Lientz, Kathryn Rea, 2004-02-18 This is a *different* book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to implement change that works. Readers will develop a change management strategy that starts by diagnosing the current culture and organization, then prepares for change carefully, addresses resistance to change, develops the change strategy, measures results, builds momentum for further change, and prevents deterioration and reversion. The authors then apply their framework to two areas that are major targets for change management: implementing new technology and systems and implementing successful e-business strategies. Included throughout are real-world examples from a number of industries and government. |
| change management process template: Quiet Leadership David Rock, 2009-10-13 Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. If people are being paid to think, he writes, isn't it time the business world found out what the thing doing the work, the brain, is all about? Supported by the latest groundbreaking research, Quiet Leadership provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction. |
| change management process template: Change Management Frank Voehl, H. James Harrington, 2017-11-13 Change Management: Manage Change or It Will Manage You represents a substantial core guidance effort for Change Management practitioners. Organizations currently contend with increasingly higher levels of knowledge-driven competition. Many attempt to meet the challenge by investing in expensive knowledge-driven change management systems. Such syste |
| change management process template: A Project Manager's Book of Forms Cynthia Snyder Dionisio, 2017-11-21 Essential project management forms aligned to the PMBOK® Guide—Sixth Edition A Project Manager's Book of Forms is an essential companion to the Project Management Institute's A Guide to the Project Management Body of Knowledge. Packed with ready-made forms for managing every stage in any project, this book offers both new and experienced project managers an invaluable resource for thorough documentation and repeatable processes. Endorsed by PMI and aligned with the PMBOK® Guide, these forms cover all aspects of initiating, planning, executing, monitoring and controlling, and closing; each form can be used as-is directly from the book, or downloaded from the companion website and tailored to your project's unique needs. This new third edition has been updated to align with the newest PMBOK® Guide, and includes forms for agile, the PMI Talent Triangle, technical project management, leadership, strategic and business management, and more. The PMBOK® Guide is the primary reference for project management, and the final authority on best practices—but implementation can quickly become complex for new managers on large projects, or even experienced managers juggling multiple projects with multiple demands. This book helps you stay organized and on-track, helping you ensure thorough documentation throughout the project life cycle. Adopt PMI-endorsed forms for documenting every process group Customize each form to suit each project's specific needs Organize project data and implement a repeatable management process Streamline PMBOK® Guide implementation at any level of project management experience Instead of wasting time interpreting and translating the PMBOK® Guide to real-world application, allow PMI to do the work for you: A Project Manager's Book of Forms provides the PMBOK®-aligned forms you need to quickly and easily implement project management concepts and practices. |
| change management process template: Integrated IT Project Management Kenneth R. Bainey, 2004 Annotation Integrated IT Project Management: A Model-Centric Approach utilizes practical applications of real-world policies, roles and responsibilities, templates, process flows, and checklists for each of these three component processes. It shows how such processes ensure optimum utilization of people, process, and technology resources during the management and delivery of IT projects. The book provides insight into the key components of the Rational Unified Process from IBM Rational Corporation and the Project Management Body of knowledge PMBOK from the Project Management Institute (PMI) illustrating how they work together and align based on industry processing standards.--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved |
| change management process template: Implementing Service and Support Management Processes Carrie Higday-Kalmanowitz, 2005-03-11 The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement. |
| change management process template: The Human Resource Professional’s Guide to Change Management Melanie J. Peacock, 2017-05-24 The ability to help an organization effectively deal with change is a key competency that all human resource (HR) professionals must possess. However, many people in the HR function have not received any formal training or instruction on how to fulfill this important role. This book provides HR professionals with key concepts and practical techniques to successfully launch, support, and sustain change management initiatives within their organizations. Pragmatic tools and explanations will illuminate critical change management competencies and processes, thereby enabling HR professionals to take on strategic and active roles. As well, understanding of one’s own reactions to change will also be explored to assist HR professionals to effectively manage and guide change. Questions posed at the end of each chapter allow for personal reflection and growth, thereby providing further development of skills relating to change management. This text is an excellent resource for HR students, those new to practicing HR and seasoned HR professionals alike. |
| change management process template: Introduction to Project Control , 2010-01-01 There is a narrow view of control which is about delivering projects in accordance with their plans, using disciplines like earned value and risk management already championed by APM. That view is about doing projects right. This Introduction to Project Control offers a wider perspective, which includes doing the right projects. It involves integrating all the disciplines of project management. |
| change management process template: The Hard and Soft Sides of Change Management Kathryn Zukof, 2021-03-23 Change isn’t going anywhere. Learn how to manage it. We live in a wild world of volatility, unpredictability, chaos, and ambiguity, with change seemingly as the only constant. Change can be difficult. It often induces resistance, panic, and fatigue. And, as you may expect or have experienced first-hand, many organizations aren’t handling change all that well, with many efforts resulting in failure. What you may not realize, however, is that some workplace change initiatives are stunning successes, rolling out smoothly and more easily embraced. Why do some change initiatives fail while others succeed? How can organizations and employees handle change better? In The Hard and Soft Sides of Change Management, Kathryn Zukof offers practices and approaches to help you and your organization roll out, receive, and manage change effectively. Namely, Zukoff shows that you need to manage the process (or the “hard”) side and the people (or the “soft”) side of change and find the sweet spot between the two. She demonstrates that when you integrate both sides, you and your organization can make change less of a hit-or-miss affair. Successful change management means deploying sound project management techniques that increase the odds of achieving the outcomes of your change initiative. It also means helping employees understand the need and vision for change, so they feel less threatened by it and become excited and energized by what’s ahead. To deliver best results, you need to: Define the change and how to get there—with project charters and plans. Involve the right people in the right ways—from dedicated change teams to affected stakeholders. Build support, understanding, and awareness—with communication, training, and resistance management plans. Assess progress and adjust along the way—through action reviews and steps to tackle thorny issues. Capturing the inherently messy nature of workplace change—from technology implementations, mergers and acquisitions, and business transformations to office relocations and more—this book offers tangible insights to help you and your organization tackle change challenges. Follow the book’s tools and practices to lessen the messy and objectionable parts of change and actively give your change initiatives the best chance for positive outcomes. |
| change management process template: Implementing Program Management Ginger Levin, Allen R. Green, 2009-10-05 In early 2007, the Project Management Institute (PMI®) piloted the now highly sought after Program Management Professional (PgMP®) credential, reflecting the growing trend for organizations to coordinate the work done on numerous stand-alone projects into a cohesive program-type structure. Written by two successful PgMPs, Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management Second Edition–(2008) is a complete guide that presents a step-by-step methodology, suitable for the novice to the seasoned professional, enabling managers to seamlessly move their programs from theory to practice. Providing a detailed protocol for managing a program from initiation to closure, this volume parallels PMI’s Standard for Program Management–Second Edition (2008). Filling the void in the program management literature, the book goes beyond the best practices listed in the PMI’s Standard to provide detailed guidance for these practices, enabling program managers in any organization to successfully coordinate any program. Recognizing that each organization has unique requirements, the templates described in the text can be customized and tailored as required through a CD-ROM that is included with this book. This unique package of ready-to-use documents, tools, forms, templates, and reports empowers program managers to bring their programs to a successful finish and deliver its intended benefits to stakeholders. |
| change management process template: CMM in Practice Pankaj Jalote, 2000 Project initiation; Project planning; Project execution and termination. |
| change management process template: Guidelines for the Management of Change for Process Safety CCPS (Center for Chemical Process Safety), 2011-09-20 Guidelines for the Management of Change for Process Safety provides guidance on the implementation of effective and efficient Management of Change (MOC) procedures, which can be applied to improve process safety. In addition to introducing MOC systems, the book describes how to design an initial system from scratch, including the scope of the system and the applications over a plant life cycle and the boundaries and overlaps with other process safety management systems. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file. |
| change management process template: Changealization: The 3 Monk Way Jasvir Singh Nagi, 2023-01-18 |
| change management process template: Leading and Implementing Business Change Management David J. Jones, Ronald J. Recardo, 2013-07-18 Being change capable is the new normal for today’s growth-minded organizations. The do more with less strategies of the past are no longer effective in preparing organizations to meet the increasing challenges for growth, competitiveness and innovation required of them in this new era. Business change challenges including customer and market shifts, legal and regulatory requirements, strategic redirection, acquisitions, strategic partnerships, and cultural transformation are demanding that organizations effectively and efficiently manage change across multiple dimensions. To reach this level of change capability, organizations must adopt an integrated, balanced and customized approach to change management. Change management is addressed from the unique perspective of both its foundational concepts as well as practical application. Using an integrated, scalable and flexible framework, this book provides tools which can be readily customized and applied to initiatives across or within stages of the business change management lifecycle, from assessing the need for change, through planning the change initiative, designing a balanced change solution which integrates the people, process, and project management elements, through deploying and institutionalizing the change. Common risks associated with failed or stalled change initiatives are presented with best practices and key topics associated with change management are explored and illustrated through real-life case studies. Aimed at both the professionals within organizations and post graduate students and researchers within business strategy, organizational behaviour and change management disciplines, this book will provide a conceptual understanding of change management and a roadmap with a supporting toolbox for leading and implementing change that sticks. |
| change management process template: Enterprise Knowledge Portals Heidi Collins, 2003 Far beyond simple data archives and streamlined access, enterprise knowledge portals represent the future of corporate information management. Seamlessly interweaving three essential principles -- people, content, and technology -- an effective portal is the ultimate roadmap to every conceivable permutation of the components in a business's landscape. This prescient, authoritative book is a vital reference for anyone concerned with harvesting, creating, distributing, or analyzing company information. HR executives and IT professionals will learn not only how to create the atlas to their company's universe but also how to define and assign the roles and responsibilities that will ensure long-term efficacy and relevance. Companies will have the ability to: * Build technology around knowledge requirements, not the other way around * Customize desktop access around individual requirements and workstyles * Make better decisions as a result of quick access to crucial information * Maximize speed, efficiency, accuracy, and flexibility of knowledge transfer. |
| change management process template: The Complete Business Process Handbook Mark Von Rosing, Henrik von Scheel, August-Wilhelm Scheer, 2014-12-06 The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge |
| change management process template: Using Liberty for DevOps, Continuous Delivery, and Deployment Sebastian Carrizo, Sorin Cucu, Moisés Domínguez García, Sima Modir, IBM Redbooks, 2015-11-06 This IBM® Redbooks® publication provides an example approach for an agile IT team to implement DevOps capabilities in their software delivery of a Java application. We introduce several tools that show how teams can achieve transparency, traceability, and automation in their application lifecycle to all of the stakeholders to deliver a high-quality application that meets its initial requirements. The application that is built highlights the composable and dynamic nature of the Liberty run time. The Liberty run time helps developers to get their applications up and running quickly by using only the programming model features that are required for their applications. The target audience for this book is IT developers, IT managers, IT architects, project managers, test managers, test developers, operations managers, and operations developers. |
| change management process template: Template-based Management Uwe G. Seebacher, 2020-10-29 The Template-based management (TBM) approach has been used since 2003 across the world in diverse contexts. It has evolved hand-in-hand with the evolution of business: Agile, Blueprints, Canvas, Design Thinking, or Kanban are only few of the many current concepts based on the approach. This book expands and upgrades the author's 2003 book 'Template-driven Consulting' (Springer) by tracing this evolution and offering the current state-of-the-art to practitioners. TBM combines structure and method: pre-structuring diverse processes, it helps to present complex activities and procedures in a simple, clear, and transparent manner and then implement them. The use of TBM ranges from conception or creative work in agencies to designing organizations and strategies, planning and monitoring initiatives and projects, to innovation management and optimizing cost structures, processes, or entire departments and divisions. The book also demonstrates how successful organizations use TBM to methodically and structurally apply the internal know-how in a cost and time-optimal way for attaining sustainable business success. Readers will learn to apply and use TBM, identify its importance, and benefit from a variety of case studies that illustrate the application and use for the entire business and management practice. |
| change management process template: Managing the Change: Software Configuration and Change Management Michael Haug, Eric W. Olsen, Gonzalo Cuevas, Santiago Rementeria, 2012-12-06 C. Amting Directorate General Information Society, European Commission, Brussels th Under the 4 Framework of European Research, the European Systems and Soft ware Initiative (ESSI) was part of the ESPRIT Programme. This initiative funded more than 470 projects in the area of software and system process improvements. The majority of these projects were process improvement experiments carrying out and taking up new development processes, methods and technology within the software development process of a company. In addition, nodes (centres of exper tise), European networks (organisations managing local activities), training and dissemination actions complemented the process improvement experiments. ESSI aimed at improving the software development capabilities of European enterprises. It focused on best practice and helped European companies to develop world class skills and associated technologies to build the increasingly complex and varied systems needed to compete in the marketplace. The dissemination activities were designed to build a forum, at European level, to exchange information and knowledge gained within process improvement ex periments. Their major objective was to spread the message and the results of experiments to a wider audience, through a variety ofdifferent channels. The European Experience Exchange (tUR~X) project has been one ofthese dis semination activities within the European Systems and Software Initiative.~UR~X has collected the results of practitioner reports from numerous workshops in Europe and presents, in this series of books, the results of Best Practice achieve ments in European Companies over the last few years. |
| change management process template: System Center 2012 Service Manager Unleashed Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan, 2014-09-26 This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager |
| change management process template: IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide Yatresh Agarwal, Bill Cary, Sandy Cash, Leandro Cassa, Brian Demartini, Chris Duplantis, Alisson Negrisolo de Godoi, Douglas Barranqueiros Gomes, Vasfi Gucer, Murat Kipel, Antonio Orlando Neto, Caio Elias Saad, Ghufran Shah, Peterson Domingos Tamarindo, Krishnan Venkitasubramanian, IBM Redbooks, 2010-12-13 The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product. |
| change management process template: Project Management ToolBox Russ J. Martinelli, Dragan Z. Milosevic, 2016-01-05 Boost your performance with improved project management tactics Project Management ToolBox: Tools and Techniques for the Practicing Project Manager, Second Edition offers a succinct explanation of when, where, and how to use project management resources to enhance your work. With updated content that reflects key advances in the project management field, including planning, implementation, control, cost, and scheduling, this revised text offers added material that covers relevant topics, such as agility, change management, governance, reporting, and risk management. This comprehensive resource provides a contemporary set of tools, explaining each tool's purpose and intention, development, customization and variations, and benefits and disadvantages. Additionally, examples, tips, and milestone checks guide you through the application of these tools, helping you practically apply the information you learn. Effective project management can support a company in increasing market share, improving the quality of products, and enhancing customer service. With so many aspects of project management changing as the business world continues to evolve, it is critical that you stay up to date on the latest topics in this field. Explore emerging topics within the world of project management, keeping up to date on the latest, most relevant subject areas Leverage templates, exercises, and PowerPoint presentations to enhance your project management skills Discuss tips, reporting, implementation, documentation, and other essentials of the project management field Consider how project management fits into various industries, including technology, construction, healthcare, and product development Project Management ToolBox: Tools and Techniques for the Practicing Project Manager, Second Edition is an essential resource for experienced project managers and project management students alike. |
| change management process template: System Center Service Manager 2010 Unleashed Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson, Patrik Sundqvist, David Pultorak, 2011-08-03 System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. • Understand Service Manager’s architecture and components • Discover how Service Manager supports ITIL and MOF processes • Accurately scope and specify your implementation to reflect organizational needs • Plan to provide redundancy, ensure scalability, and support virtualization • Design, deploy, and maintain Service Manager with security in mind • Use Service Manager’s consoles and portals to provide the right resources to each user • Create complete service maps with Service Manager’s business services • Fully automate incident management and ticketing • Implement best processes for identifying and addressing root causes of problems • Systematically manage the life cycle of changes • Use Service Manager to strengthen governance, risk management, and compliance • Customize Service Manager’s data layer, workflows, and presentation layer • Use management packs to simplify service desk customization • Make the most of Service Manager’s reporting and dashboards |
| change management process template: Certified PM2 Foundation by PM2 GROUP Courseware Laurent Kummer, 2022-08-31 In this courseware, you will not only “learn the ropes” about a very efficient and light methodology, you will also be exposed to a positive philosophy of good project management practice, focused on delivering value to citizens, following sustainable principles and ethics. The material is articulated around three objectives: Giving you an overview of PM2 in the context of general project management. Teaching you the fundamentals of PM2 in preparation or the Foundation Certification exam. Helping you concretely manage projects by discussing general project management techniques and putting them in the context of PM2. To this effect you will see that the various pages of this courseware have been coded accordingly. The reach of PM2 on the European landscape has been exponential in the past few years since its original release to the public in 2016. The demand for an official syllabus from the European Commission to structure good qualitative certification has finally been answered, and the courseware you have in hand is the first to adhere strictly to this syllabus. Consequently, you have all the chances to pass the exam, get certified and be globally recognized as a PM2 Project Manager. |
| change management process template: Managing Web Projects Edward B. Farkas, 2009-10-27 Getting Web projects done right and delivered on time is all about efficiency. Putting the information you need and tools you can rely on at your ready disposal-Managing Web Projects-is a complete guide for project managers in the Internetworking industry. Whether you are a Web developer or an Internet Service Provider, whether your project is a qu |
| change management process template: Managing Change in Organizations Project Management Institute, 2013-08-01 Managing Change in Organizations: A Practice Guide is unique in that it integrates two traditionally disparate world views on managing change: organizational development/human resources and portfolio/program/project management. By bringing these together, professionals from both worlds can use project management approaches to effectively create and manage change. This practice guide begins by providing the reader with a framework for creating organizational agility and judging change readiness. |
| change management process template: FCC Record United States. Federal Communications Commission, 2000 |
| change management process template: BSBMGT615A Contribute to Organisation Development , |
| change management process template: Change Management Process for Information Technology Carlo Figliomeni, 2011-12-13 The book is designed so that it can be used by either an existing Change Management Manager who wants to improve the way changes are introduced to their environment or by an organization that is planning to introduce a formal Change Management Process within the information technology group or any other business group. The book provides the following: A framework that allows for the initial creation of a Request for Change (RFC) and all the steps required for a successful implementation including the closure of the RFC; Guidelines which provide checklists of questions to ask to validate the change request; A structured format to conduct the formal Change Advisory Board (CAB) review meetings; Step-by-step procedures to guide all the participants during the life of the change request; Associated roles and responsibilities for each participant involved in the process; Hints and tips to help the Change Manager better manage and control the change process; Metrics to measure the results of the change process; Templates that are useful when creating the change request and assessing the categorization of the change. |
| change management process template: The Project is Dead ... Long Live the Project! Andreas von Grebmer, 2004 |
| change management process template: Technology Optimization and Change Management for Successful Digital Supply Chains Sabri, Ehap, 2019-03-01 Companies across different industries are launching technology-enabled (digital) business transformation programs to improve their strategic, tactical, and operational supply chain processes. The greatest challenges that they are facing include the lack of preparation and knowledge of the digital transformation life cycle and poorly addressing or neglecting the “people-related” aspects of them. Therefore, improvement initiatives have been short-lived or incomplete, and expected business benefits have not been achieved or materialized. Technology Optimization and Change Management for Successful Digital Supply Chains is a pivotal reference source that provides vital research on the application of digital business transformation programs to improve strategic, tactical, and operational supply chain processes. While highlighting topics such as maturity models, predictive analysis, and communication planning, this publication explores the limited literature in the field of digital supply chain optimization and business transformation, and complements it with practical and proven tactics from the industry. This book is ideally designed for program managers, engineers, students, and practitioners seeking current research on the field’s latest best practices on digital supply chain enablement. |
| change management process template: Organization Design Naomi Stanford, 2012-06-14 Organization Design looks at how you need to change the ways your organization does things in order to increase productivity, performance, and profit. Providing the knowledge and method to handle the kind of recurring organisational change that all businesses face, those which do not involve transforming the entire enterprise but which necessitate significant change at the business unit, divisional, functional, facility or local levels. The problem lies in knowing what needs to change and how to change it. Taking the organisation as a designed system, it describes four major elements of organizations: the work - the basic tasks to be done by the organisation and its parts, the people - characteristics of individuals in the organization, formal organization - structures eg the organisation hierarchy, processes, and methods that are formally created to get individuals to perform tasks, informal organization - emerging arrangements including variations to the norm, processes, and relationships, commonly described as the culture or 'the way we do things round here'. The way these four elements relate, combine and interact affects productivity, performance and profit. Most books on this subject target a wide management audience rather than HR, this is specifically written for HR practitioners and line managers working together to achieve the goal. It clarifies why and how organisations need to be in a state of readiness to design or redesign and emphasises that people as well as business processes must be part of design considerations. |
| change management process template: Implementing Effective IT Governance and IT Management Gad Selig, 2015-02-01 This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences. |
| change management process template: Coaching for Change John L. Bennett, Mary Wayne Bush, 2013-10-08 Current research indicates that approximately 70% of all organizational change initiatives fail. This includes mergers and acquisitions, introductions of new technologies, and changes in business processes. Leadership is critical in initiating, driving and sustaining change to produce business results, and executive coaching is the best way to support leaders at all levels. Coaching for Change introduces a model for executive coaching that provides the tools and resources to support leaders in driving organization change. In this book, a number of coaching and change models are explored with the goal of integrating them into a framework that can be applied to the individual, team or organization. Bennett and Bush explain the theories behind both coaching and change, and include practical sections on developing coaching skills. A companion website supports this book as a learning tool, featuring a curriculum, instructor guides, powerpoint presentations and more. Coaching for Change is a valuable book for students in coaching, change management or organizational development courses, as well as professionals who want to develop their skills to drive successful change within their organizations. |
| change management process template: The Road to IP Telephony Stephanie Carhee, Cisco Systems, 2004-06-28 A complete IP Telephony migration planning guide Includes Steps to Success Poster It's everyone's must have. This is a reference book for the entire project team who works on the deployment of an IP Telephony solution. Take advantage of best practices. Includes more than 200 best practices, lessons learned, and tips for getting you through your IP Telephony deployment successfully. Minimize risk and learn from the mistakes of others. Read the list of the top 10 things that can go wrong during an IP Telephony deployment. Ask the right questions. Get the project team thinking and collaborating together with Stephanie's Checklist of Questions to Ask the Project Team. Use proven planning tools. Work from sample checklists, templates, project plans, and workflow documents to guide your planning process. Keep the Steps to Success on the minds of your project team. Use the enclosed poster, which illustrates every major step associated with an IP Telephony deployment. There is no better path to the successful implementation of a new technology than to follow in the experienced footsteps of an organization that has already been there. The Road to IP Telephony tells you how Cisco Systems successfully moved its own organization to a converged, enterprise-wide network. You will learn the implementation and operational processes, what worked, what didn't work, and how to develop your own successful methodology. After presenting this topic to hundreds of Cisco customers, including Fortune 500 companies, Stephanie Carhee consistently encountered the same question, If I decide to move to IP Telephony, where do I begin and what can I do to ensure that I do it right the first time? Although the needs of every enterprise are different, some things are universal; planning, communication, teamwork, and understanding your user's requirements are as important as technical expertise. The Road to IP Telephony shares with you everything you need to know about managing your deployment. It starts with where to begin, including what needs to be addressed before you even begin the planning process, to building your project team. Key best practices are also offered to help you set the project's pace and schedule, get your users on board, identify a migration strategy, develop a services and support strategy, and work toward the final PBX decommission. Cisco IT wants to share its implementation experience with Cisco customers and partners to aide in the deployment practices of new Cisco technologies. While conducting our own company-wide cutover, we learned a great deal about what to do and what not to do. This book shares our experiences. -Brad Boston, Senior Vice President and Chief Information Officer, Cisco Systems, Inc. This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies. |
Change Management Plan Template - Atlassian
designed to make managing change within your organization easy and efficient. It will guide you through the change management process, from identifying the rationale for the change to …
Change Management Plan Template - CT.gov
The purpose of the Change Management Plan is to define how the project team will effectively manage change requests from concept to closure with minimal impact while the project is …
ServiceNow Change Management Guide
Nov 22, 2017 · Change Management is the process responsible for managing all Changes to the production operations environment from inception to completion. To be successful in managing …
Change Management Playbook - OCM Solution
As pioneers of best change management practices and methodologies, we believe in supporting the change management community where possible, including developing and offering free …
Change Management Process Template - Smartsheet
Finalize Change Process Schedule 4.1 Initialize Change Process – 4.2 – Evaluate Milestone Success / Issues 4.3 Implement Any Necessary Revisions – 4.4 – Finalize Process & Report …
Project Change Control Plan Template - cvr-it.com
High-impact – More than X days change in schedule; more than $XX change in budget; one or more major use cases lost. This template is a sample from the CVR/IT Consulting LLC …
Change Management - ISO 9001 Checklist
Your organization’s change management process involves: • 1.4.1 Identifying a change, raising, and logging new change requests; • 1.4.2 Assessing the impact, cost, benefits, and risks of …
Change Management Playbook - Office of Financial …
With that in mind, this playbook provides a simple, proven, and easy-to-follow change management methodology for your HR Subcommittees to use as they identify and implement …
Change Management Process - Indigenous Business Australia
Key elements in successful Change Management. Planning: developing and documenting the objectives to be achieved by any change and the means to achieve it. Defined Governance: …
Change Management Planv2 - iscm.com.au
This change management plan template provides the necessary flexibility required and is designed to meet the needs of the project irrelevant to the phase of the project. The change …
CHANGE MANAGEMENT PROCEDURE
Change Management Procedure Page 1 of 3 CHANGE MANAGEMENT PROCEDURE 1. OBJECTIVE To successfully manage changes introduced to a workplace: 1.1. New or changed …
Change Management Brainstorming Template for Business …
Brainstorm your change management approach for the transformation process. Who will be the best change agents to oversee the process, and what will their responsibilities be?
Template: Change Management Checklist
State Service Management Office Department of Premier and Cabinet. Template . Change Management Checklist . Change: Date: The Change …
slm change management plan template - iaith.cymru
This change management plan template provides the necessary flexibility required and is designed to meet the needs of the project irrelevant to the phase of the project. The change …
An example change process diagram - Spiceworks Inc
Change management Process of controlling changes to the infrastructure or any aspect of services, in a controlled manner, enabling approved changes with minimum disruption. …
CHANGE MANAGEMENT PLAN - University of California, …
For each key change and group impacted, complete a leadership spine identifying change leaders, agents, advocates and blockers • • •
HEALTH AND SAFETY MANAGEMENT PROCEDURE FOR …
• Approval, implementation and monitoring of the change. • Post-implementation reviews of the change. Change Implementers are responsible for: • Planning the change within the required …
Template: Change Management Evaluation Tool
The following document will help you review your change process; including the planning and communication strategies you used. It will help you look at what worked well and what could be …
MANAGEMENT OF CHANGE- PROCESS FLOW CHART
Change MANAGEMENT OF CHANGE- PROCESS FLOW CHART • Change can be identified by any person (including contractors) for initial screening. • Purpose is to avoid unacceptable risks …
Change Management Process Template - Smartsheet
Finalize Change Process Schedule 4.1 Initialize Change Process – 4.2 – Evaluate Milestone Success / Issues 4.3 Implement Any Necessary Revisions – 4.4 – Finalize Process & Report …
Project Cost Management Template - Smartsheet
Change Control Process Describe procedure for requesting and implementing changes to the plan, including how changes are approved / rejected, and how they will be reported to
PROJECT MANAGEMENT BUDGET TEMPLATE - Smartsheet
Change Control Process Describe procedure for requesting and implementing changes to the plan, including how changes are approved / rejected and how they will be reported to …
ENGINEERING CHANGE ORDER - Smartsheet
CHANGE OVERVIEW DRAWING / DESCRIPTION OF CHANGE List and attach any pertinent documentation. REASON FOR CHANGE ACTIONS REQUESTED SUPPORT AND …
PROJECT CHANGE CONTROL TEMPLATE EXAMPLE - Smartsheet
project change control template example project title project sponsor change request originator name date of request change id no. contact . information. items to be ; changed . argument ; …
ISO 27001 CHECKLIST TEMPLATE - Smartsheet
ISO 27001 CHECKLIST TEMPLATE ISO 27001 CONTROL IMPLEMENTATION PHASES TASKS IN COMPLIANCE? NOTES 5 5.1 ... 7.2.3 Disciplinary process Defined policy for …
CHANGE REQUEST FORM - Smartsheet
CHANGE STATEMENT Provide a brief description of the requested change CHANGE No. REPORT ID DATE LOCATION TIME REQUESTED BY TITLE CONTACT INFORMATION …
Basic Problem Escalation Matrix Template Example - Smartsheet
Matrix Template Example. You can edit this text, customize it with your escalation process details, and change the font or style. Role . Time
Contract Management - Smartsheet
Aug 31, 2019 · With the Contract Management Template Set, you can manage your contracts for different departments, track contract status, get notified when new contracts are submitted …
QUALITY CONTROL ACTION PLAN SAMPLE TEMPLATE
Quality Control Change Process: This refers to how you will document and communicate changes/improvements to the quality control process. • Quality Control KPIs: Here, you …
