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| change management process document itil: Implementing ITIL Change and Release Management Larry Klosterboer, 2008-12-01 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 |
| change management process document itil: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management |
| change management process document itil: Innovation in Sustainable Management and Entrepreneurship Gabriela Prostean, Juan José Lavios Villahoz, Laura Brancu, Gyula Bakacsi, 2020-05-29 This book analyses state-of-the-art techniques in business process management as drivers of advanced entrepreneurship, financial management, supply chain management, and sustainability management. The role of management in a rapidly-changing environment and the use of innovative methods and techniques to address and solve key management problems are also explored. |
| change management process document itil: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| change management process document itil: Implementing ITIL Configuration Management Larry Klosterboer, 2007-12-28 Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217 |
| change management process document itil: Agile Change Management Melanie Franklin, 2021-10-03 The second edition of Agile Change Management provides essential tools to build change manager capabilities and ensure change initiatives are embedded effectively throughout the organization. This book is a comprehensive resource for creating a roadmap that is flexible and unique to each organization to manage any type of change initiative. Detailing all the processes, activities and information needed, from creating the right environment for change to completing iterative tasks, it shows how to respond to different needs as they arise, reducing the potential for wasted time and resources. The updated second edition features chapters on behavioural change and decomposition in planning iterations, and new material on prototyping for business needs and virtual leadership. Whether implementing a large-scale transformation or working through projects at micro-level, Agile Change Management provides tools, frameworks and examples necessary to adapt to and manage change effectively. |
| change management process document itil: ITIL For Dummies Peter Farenden, 2012-03-08 ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects |
| change management process document itil: ITIL Service Strategy Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| change management process document itil: The Official Introduction to the ITIL Service Lifecycle OGC - Office of Government Commerce, 2007-05-30 ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles. |
| change management process document itil: ITIL® Intermediate Release, Control and Validation Courseware Pelle Rastock, 2017-03-24 ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. |
| change management process document itil: Effective IT Service Management Rob Addy, 2010-11-19 This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products. |
| change management process document itil: IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide Yatresh Agarwal, Bill Cary, Sandy Cash, Leandro Cassa, Brian Demartini, Chris Duplantis, Alisson Negrisolo de Godoi, Douglas Barranqueiros Gomes, Vasfi Gucer, Murat Kipel, Antonio Orlando Neto, Caio Elias Saad, Ghufran Shah, Peterson Domingos Tamarindo, Krishnan Venkitasubramanian, IBM Redbooks, 2010-12-13 The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product. |
| change management process document itil: The Effective Change Manager's Handbook Richard Smith, David King, Ranjit Sidhu, Dan Skelsey, APMG, 2014-11-03 The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management. |
| change management process document itil: TRIM: The Rational IT model Pelle Rastock, 2016-10-02 TRIM is the accronym for: The Rational IT ModelTM. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the experience of more than fifteen years of IT Service Management implementations, and describes the foundations and mechanisms of IT Service Management in such a way that it fits all sizes of organizations. TRIM is a complete model for IT service delivery based on the ITIL® framework that has been simplified and scaled down to a level that all organizations can handle. The model includes all the processes, roles, templates and procedures that you need to implement IT Service Management as a working and efficient production of IT services that provide value to your organization. In addition to all the documents, the concept of the model is based on a holistic view with functions, escalation paths and governance of the organization, making it easy to get your entire organization, including suppliers, to work together. The model is easy to understand and to implement. It can be used as the basis for an ISO/IEC 20000 certification. This means that organizations that have decided to adopt ITIL as a source of best practice still can get benefit from using TRIM as a reference model, without changing the aim for ITIL or ISO/IEC20000. The difference is that ITIL is a framework of best practices, while TRIM is a reference model designed to be a guidance in connecting roles and organizational parts to functions and processes so that it becomes clearer how everything is connected in the delivery of IT services. Since the model is complete, managers and consultants can use this book to get a basic understanding for the mechanisms in delivering IT services and as criteria for gap analyses. TRIM is community driven by its members, whose experience will contribute to the future development of the model. The members also consist of tool vendors, course providers and consultants who have developed a wide range of TRIM specific tool configurations, cloud services, courses and workshops to make it easier for organizations to adopt the model. |
| change management process document itil: ITIL and Organizational Change Pamela Erskine, 2013 In ITIL(R) and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace. |
| change management process document itil: ITIL V3 Planning to Implement Service Management Colin Rudd, 2010 This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management. |
| change management process document itil: ITIL Capacity Management Larry Klosterboer, 2011-02-17 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile |
| change management process document itil: Quality Management for IT Services: Perspectives on Business and Process Performance Praeg, Claus-Peter, Spath, Dieter, 2010-09-30 This book gives both scientists and practical experts an insight into the many different facets of IT service quality management--Provided by publisher. |
| change management process document itil: Become ITIL Foundation Certified in 7 Days Abhinav Krishna Kaiser, 2016-12-30 Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience. |
| change management process document itil: ITIL Intermediate Certification Companion Study Guide Helen Morris, Liz Gallacher, 2017-08-04 The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success. |
| change management process document itil: The Shortcut Guide to Automating Network Management and Compliancee Realtimepublishers.com, 2006 |
| change management process document itil: Passing the ITIL® Foundation Exam David Pultorak, Jon E. Nelson, Vince Pultorak, 1970-01-01 For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material.This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG s ITIL Foundation Certificate syllabus edition 2011.Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:A clear and concise explanation of the exam structure; Key text for the exams;Sample exam questions and sample answers andHints and Tips and practical examplesthis book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. |
| change management process document itil: ITIL lite Malcolm Fry, Office of Government Commerce, 2010-03-09 ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions. |
| change management process document itil: Microsoft System Center Enterprise Suite Unleashed Chris Amaris, Tyson Kopczynski, Alec Minty, Rand Morimoto, 2010-04-09 Microsoft System Center Enterprise Suite Unleashed is the first and only definitive real-world guide to the entire Microsoft System Center Enterprise Suite. It brings together tips, tricks, best practices, and lessons learned by top consultants who’ve deployed System Center in some of the world’s largest enterprises and most successful small businesses. Drawing on years of early adopter and production experience, Rand Morimoto, Chris Amaris, and their team cover the entire System Center lifecycle and its components for system configuration, operations management, data protection, virtual machine management, help desk support, change management, asset control, capacity planning, and mobile device management. You’ll learn about individual components and how to integrate them to build automated, exceptionally efficient managed environments. For smaller businesses, the book also presents Microsoft’s streamlined, lower-cost IT management offering, System Center Essentials 2010. Use System Center Configuration Manager 2007 to image, update, manage, and support servers and clients Proactively monitor your systems to identify and fix problems before they fail Use System Center Data Protection Manager 2010 to provide reliable, timely backup/recovery Implement and manage all aspects of virtualization, including virtual guest sessions on both Microsoft Hyper-V and VMware Make the most of System Center Service Manager 2010’s integrated tools for managing help desks, incidents, assets, and changes Use System Center Capacity Planner to properly size, procure, and deploy new systems Remotely track, secure, patch, update, and support mobile devices with System Center Mobile Device Manager Simplify small business IT management with System Center Essentials 2010’s wizards and auto-configuration components |
| change management process document itil: Sarbanes-Oxley and the New Internal Auditing Rules Robert R. Moeller, 2004-05-10 Sarbanes-Oxley and the New Internal Auditing Rulesthoroughly and clearly explains the Sarbanes-Oxley Act, how itimpacts auditors, and how internal auditing can help with itsrequirements, such as launching an ethics and whistle-blowerprogram or performing effective internal controls reviews under theCOSO framework. With ample coverage of emerging rules that have yetto be issued and other matters subject to change, this bookoutlines fundamental blueprints of the new rules, technologicaldevelopments, and evolving trends that impact internal auditprofessionals. Order your copy today! |
| change management process document itil: The Definitive Guide to Active Directory Troubleshooting and Auditing Don Jones, 2005 |
| change management process document itil: Fundamentals of Business Process Management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers, 2018-03-23 This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. |
| change management process document itil: ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2012-08-15 Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. |
| change management process document itil: Computer and Information Security Handbook John R. Vacca, 2012-11-05 The second edition of this comprehensive handbook of computer and information security provides the most complete view of computer security and privacy available. It offers in-depth coverage of security theory, technology, and practice as they relate to established technologies as well as recent advances. It explores practical solutions to many security issues. Individual chapters are authored by leading experts in the field and address the immediate and long-term challenges in the authors' respective areas of expertise. The book is organized into 10 parts comprised of 70 contributed chapters by leading experts in the areas of networking and systems security, information management, cyber warfare and security, encryption technology, privacy, data storage, physical security, and a host of advanced security topics. New to this edition are chapters on intrusion detection, securing the cloud, securing web apps, ethical hacking, cyber forensics, physical security, disaster recovery, cyber attack deterrence, and more. - Chapters by leaders in the field on theory and practice of computer and information security technology, allowing the reader to develop a new level of technical expertise - Comprehensive and up-to-date coverage of security issues allows the reader to remain current and fully informed from multiple viewpoints - Presents methods of analysis and problem-solving techniques, enhancing the reader's grasp of the material and ability to implement practical solutions |
| change management process document itil: Electronic Globalized Business and Sustainable Development Through IT Management: Strategies and Perspectives Ord¢¤ez de Pablos, Patricia, Lytras, Miltiadis, Karwowski, Waldemar, Lee, Rongbin W.B., 2010-08-31 This book provides fresh ideas on how IT and modern management can contribute to societal and economic objectives and the significant role of IT for global challenges and international collaboration--Provided by publisher. |
| change management process document itil: IT Service Management - Global Best Practices, Volume 1 , 2008-04-22 A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. |
| change management process document itil: Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products Mora, Manuel, Gómez, Jorge Marx, O'Connor, Rory V., Buchalcevová, Alena, 2020-07-10 The highly dynamic world of information technology service management stresses the benefits of the quick and correct implementation of IT services. A disciplined approach relies on a separate set of assumptions and principles as an agile approach, both of which have complicated implementation processes as well as copious benefits. Combining these two approaches to enhance the effectiveness of each, while difficult, can yield exceptional dividends. Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products is an essential publication that focuses on clarifying theoretical foundations of balanced design methods with conceptual frameworks and empirical cases. Highlighting a broad range of topics including business trends, IT service, and software development, this book is ideally designed for software engineers, software developers, programmers, information technology professionals, researchers, academicians, and students. |
| change management process document itil: Calculus of Variations and Optimal Control/Differential Equations Set Alexander Ioffe, Simeon Reich, I Shafrir, 1999-07-16 The calculus of variations is a classical area of mathematical analysis yet its myriad applications in science and technology continue to keep it an active area of research. Encompassing two volumes, this set brings together leading experts who focus on critical point theory, differential equations, and the variational aspects of optimal control. The books cover monotonicity, nonlinear optimization, the impossible pilot wave, the Lavrentiev phenomenon, and elliptic problems. |
| change management process document itil: Business Survival Michelle Sollicito, 2002-04-01 “Business Survival – a Guide to Business Continuity Planning and Disaster Recovery” is for experienced and inexperienced, technical, and non-technical personnel who are interested in the need for Business Continuity Planning within their organizations. These personnel include: Senior and Executive management, the decision-makers who make budgetary decisions Business Continuity Managers and their teams Chief Information Officers, who ensure the implementation of the Disaster Recovery elements of the Business Continuity Plan and play a large role in (and perhaps even manage or oversee) the Business Continuity Process The IT security program manager, who implements the security program IT managers and system owners of system software and/or hardware used to support IT functions. Information owners of data stored, processed, and transmitted by the IT systems Business Unit owners and managers who are responsible for the way in which their own unit fits into the overall Business Continuity Plan, but especially Facilities Managers, who are responsible for the way the buildings are evacuated and secured, providing floor plans and information to Emergency Services, etc. Human Resources Managers who are responsible for the “people” elements of the Business Continuity Plan Communications and PR Managers who are responsible for the communications policies that form part of the Business Continuity Plan Technical support personnel (e.g. network, system, application, and database administrators; computer specialists; data security analysts), who manage and administer security for the IT systems Information system auditors, who audit IT systems IT consultants, who support clients in developing, implementing and testing their Business Continuity Plans |
| change management process document itil: Handbook of Network and System Administration Jan Bergstra, Mark Burgess, 2011-08-11 System administration is about the design, running and maintenance of human-computer systems. Examples of human-computer systems include business enterprises, service institutions and any extensive machinery that is operated by, or interacts with human beings. System administration is often thought of as the technological side of a system: the architecture, construction and optimization of the collaborating parts, but it also occasionally touches on softer factors such as user assistance (help desks), ethical considerations in deploying a system, and the larger implications of its design for others who come into contact with it.This book summarizes the state of research and practice in this emerging field of network and system administration, in an anthology of chapters written by the top academics in the field. The authors include members of the IST-EMANICS Network of Excellence in Network Management.This book will be a valuable reference work for researchers and senior system managers wanting to understand the essentials of system administration, whether in practical application of a data center or in the design of new systems and data centers.- Covers data center planning and design- Discusses configuration management- Illustrates business modeling and system administration- Provides the latest theoretical developments |
| change management process document itil: The Language of Compliance Dorian J. Cougias, Marcelo Halpern, 2006 With more than 3,000 entries, The Language of Compliance is the only glossary endorsed by the Unified Compliance Framework) resource for IT acronyms, terms, and extended definitions. It covers the terms found in HIPAA, SOX, GLB, CobiT, ISO 17799 and 27001, BCI, BSI, ISSF, and more than 100 other regulatory bodies and standards agencies. (Computer Books) |
| change management process document itil: The Business of IT Robert Ryan, Tim Raducha-Grace, 2009-09-18 Drive More Business Value from IT... and Bridge the Gap Between IT and Business Leadership Apply business practices throughout IT to optimize budgets and improve ROI Create higher satisfaction and more realistic expectations for IT throughout the business Written by two leading IBM experts on bringing business discipline to IT IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services’ cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You’ll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth. |
| change management process document itil: Beginning Oracle Database 11g Administration Ignatius Fernandez, 2009-03-25 This book, written by veteran Oracle database administrator Iggy Fernandez, a regular on the Oracle conference circuit and the editor of NoCOUG Journal, is a manageable introduction to key Oracle database administration topics including planning, installation, monitoring, troubleshooting, maintenance, and backups, to name just a few. As is clear from the table of contents, this book is not simply a recitation of Oracle Database features such as what you find in the reference guides available for free download on the Oracle web site. For example, the chapter on database monitoring explains how to monitor database availability, database changes, database security, database backups, database growth, database workload, database performance, and database capacity. The chapters of this book are logically organized into four parts that closely track the way your database administration career will naturally evolve. Part 1 gives you necessary background in relational database theory and Oracle Database concepts, Part 2 teaches you how to implement an Oracle database correctly, Part 3 exposes you to the daily routine of a database administrator, and Part 4 introduces you to the fine art of performance tuning. Each chapter has exercises designed to help you apply the lessons of the chapter. Each chapter also includes a list of reference works that contain more information on the topic of the chapter. In this book, you'll find information that you won't find in other books on Oracle Database. Here you'll discover not only technical information, but also guidance on work practices that are as vital to your success as technical skills. The author's favorite chapter is The Big Picture and the Ten Deliverables. If you take the lessons in that chapter to heart, you can quickly become a much better Oracle database administrator than you ever thought possible. |
| change management process document itil: Brink's Modern Internal Auditing Robert R. Moeller, 2015-12-08 The complete guide to internal auditing for the modern world Brink's Modern Internal Auditing: A Common Body of Knowledge, Eighth Edition covers the fundamental information that you need to make your role as internal auditor effective, efficient, and accurate. Originally written by one of the founders of internal auditing, Vic Brink and now fully updated and revised by internal controls and IT specialist, Robert Moeller, this new edition reflects the latest industry changes and legal revisions. This comprehensive resource has long been—and will continue to be—a critical reference for both new and seasoned internal auditors alike. Through the information provided in this inclusive text, you explore how to maximize your impact on your company by creating higher standards of professional conduct and greater protection against inefficiency, misconduct, illegal activity, and fraud. A key feature of this book is a detailed description of an internal audit Common Body of Knowledge (CBOK), key governance; risk and compliance topics that all internal auditors need to know and understand. There are informative discussions on how to plan and perform internal audits including the information technology (IT) security and control issues that impact all enterprises today. Modern internal auditing is presented as a standard-setting branch of business that elevates professional conduct and protects entities against fraud, misconduct, illegal activity, inefficiency, and other issues that could detract from success. Contribute to your company's productivity and responsible resource allocation through targeted auditing practices Ensure that internal control procedures are in place, are working, and are leveraged as needed to support your company's performance Access fully-updated information regarding the latest changes in the internal audit industry Rely upon a trusted reference for insight into key topics regarding the internal audit field Brink's Modern Internal Auditing: A Common Body of Knowledge, Eighth Editionpresents the comprehensive collection of information that internal auditors rely on to remain effective in their role. |
| change management process document itil: Secure ICT Service Provisioning for Cloud, Mobile and Beyond Eberhard von Faber, Wolfgang Behnsen, 2017-03-13 This book describes new methods and measures which enable ICT service providers and large IT departments to provide secure ICT services in an industrialized IT production environment characterized by rigorous specialization, standardization and division of labor along the complete supply chain. This book is also for suppliers playing their role in this industry. Even more important, user organizations are given deep insight in secure IT production which allows them to make the best out of cloud, mobile and beyond. This book presents a new organization and classification scheme being thoroughly modular and hierarchical. It contains a security taxonomy that organizes all aspects of modern industrialized IT production. The approach takes operational requirements into account and focuses on user requirements, thus facing the reality in the market economy. Despite cost pressure, providers must ensure security by exploiting economies of scale to raise the efficiency also with respect to security. Furthermore, this book describes a wealth of security measures derived from real-world challenges in IT production and IT service management. |
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Major Incident Service Team Guide - intranet.huit.harvard.edu
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ARCHIVED: Change Management in the Cloud
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Users Guide ver8 - Boston University
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