| chatbots in financial services: AI and Chatbots in FinTech Gioia Arnone, |
| chatbots in financial services: Artificial Intelligence in Banking Introbooks, 2020-04-07 In these highly competitive times and with so many technological advancements, it is impossible for any industry to remain isolated and untouched by innovations. In this era of digital economy, the banking sector cannot exist and operate without the various digital tools offered by the ever new innovations happening in the field of Artificial Intelligence (AI) and its sub-set technologies. New technologies have enabled incredible progression in the finance industry. Artificial Intelligence (AI) and Machine Learning (ML) have provided the investors and customers with more innovative tools, new types of financial products and a new potential for growth.According to Cathy Bessant (the Chief Operations and Technology Officer, Bank of America), AI is not just a technology discussion. It is also a discussion about data and how it is used and protected. She says, In a world focused on using AI in new ways, we're focused on using it wisely and responsibly. |
| chatbots in financial services: Powering the Digital Economy: Opportunities and Risks of Artificial Intelligence in Finance El Bachir Boukherouaa, Mr. Ghiath Shabsigh, Khaled AlAjmi, Jose Deodoro, Aquiles Farias, Ebru S Iskender, Mr. Alin T Mirestean, Rangachary Ravikumar, 2021-10-22 This paper discusses the impact of the rapid adoption of artificial intelligence (AI) and machine learning (ML) in the financial sector. It highlights the benefits these technologies bring in terms of financial deepening and efficiency, while raising concerns about its potential in widening the digital divide between advanced and developing economies. The paper advances the discussion on the impact of this technology by distilling and categorizing the unique risks that it could pose to the integrity and stability of the financial system, policy challenges, and potential regulatory approaches. The evolving nature of this technology and its application in finance means that the full extent of its strengths and weaknesses is yet to be fully understood. Given the risk of unexpected pitfalls, countries will need to strengthen prudential oversight. |
| chatbots in financial services: Digital Marketplaces Unleashed Claudia Linnhoff-Popien, Ralf Schneider, Michael Zaddach, 2017-09-14 This collection of different views on how digitalization is influencing various industrial sectors addresses essential topics like big data and analytics, fintech and insuretech, cloud and mobility technologies, disruption and entrepreneurship. The technological advances of the 21st century have been massively impacted by the digital upheaval: there is no future without digitalization. The sale of products and services has left the classical point of sale and now takes place on a variety of channels. Whether in the automotive industry, travel and traffic, in cities, or the financial industry – newly designed ecosystems are being created everywhere; data is being generated and analyzed in real time; and companies are competing for mobile access channels to customers in order to gain knowledge about their individual contexts and preferences. In turn, customers can now publicly share their opinions, experiences and knowledge as User Generated Content, allowing them to impact the market and empowering them to build or destroy trust. |
| chatbots in financial services: The AI Book Ivana Bartoletti, Anne Leslie, Shân M. Millie, 2020-06-04 Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · Understanding the AI Portfolio: from machine learning to chatbots, to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI · AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today’s Financial Services Industry · The future state of financial services and capital markets – what’s next for the real-world implementation of AITech? · The innovating customer – users are not waiting for the financial services industry to work out how AI can re-shape their sector, profitability and competitiveness · Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the ‘unbundled corporation’ & the future of work, social responsibility, sustainability, and the new leadership imperatives · Ethical considerations of deploying Al solutions and why explainable Al is so important |
| chatbots in financial services: Operations Management Antonella Petrillo, Fabio De Felice, Germano Lambert-Torres, Erik Bonaldi, 2021-03-03 Global competition has caused fundamental changes in the competitive environment of the manufacturing and service industries. Firms should develop strategic objectives that, upon achievement, result in a competitive advantage in the market place. The forces of globalization on one hand and rapidly growing marketing opportunities overseas, especially in emerging economies on the other, have led to the expansion of operations on a global scale. The book aims to cover the main topics characterizing operations management including both strategic issues and practical applications. A global environmental business including both manufacturing and services is analyzed. The book contains original research and application chapters from different perspectives. It is enriched through the analyses of case studies. |
| chatbots in financial services: Financial Services Marketing Christine Ennew, Nigel Waite, Róisín Waite, 2024-10-02 This fourth edition of Financial Services Marketing firmly reinforces the book’s role as a leading global educational resource, combining appropriate conceptual principles with practical insights on how financial products and services are marketed in the real world. The authors draw upon their extensive international experience marketing some of the world’s best known financial brands including Lloyds TSB and Barclays. Readers will gain a firm understanding of how financial products and services work within the commercial, social, economic, governmental, regulatory and environmental context in which they operate. This fully updated and revised edition features: A brand-new chapter devoted to environmental, social and corporate governance Revised coverage of the impact of digital advances in all aspects of business models and marketing practice, including how artificial intelligence (AI) and social marketing are changing financial services and customer experience The latest regulatory developments for safeguarding the fair treatment of customers New and improved case studies that showcase best practice from around the world Upgraded Support Material including new teaching aids and references Financial Services Marketing is essential reading for advanced undergraduate and postgraduate students studying Marketing for Financial Services, Marketing Strategy and Consumer Ethics in Finance. It is also suitable for executive students studying for professional qualifications and executive MBAs. |
| chatbots in financial services: Artificial Intelligence in Financial Services and Banking Industry Dr. V.V.L.N. Sastry, 2020-03-20 In the last couple of years, the finance and banking sectors have increasingly deployed and implemented Artificial Intelligence (AI) technologies. AI and machine learning are being rapidly adopted for a range of applications for front-end and back end processes to both business and financial management operations. Thus, it is quite significant to consider the financial stability repercussions of such uses. Since AI is relatively new, the data on the usage is largely unavailable, any analysis may be necessarily considered Preliminary1 . Some of the current and potential use cases of AI and machine learning in the finance sector include the following. Institutions use AI and machine learning methods to optimize scarce capital, back-test models, and analyze the market impact of trading large positions. Financial institutions and vendors use AI and machine learning techniques to evaluate credit quality for market and price insurance contracts, and to automate client interaction. Brokers, hedge funds, and other firms are using AI and machine learning to find pointers for higher (and uncorrelated) returns to optimize trading execution. Private and public sector institutions use these technologies for data quality assessment, surveillance, regulatory compliance, and fraud detection. This book seeks to map the use of AI in current state of affairs in the banking and financial sector. By doing so, it explores: The present uses of AI in banking and finance and its narrative across the globe. |
| chatbots in financial services: The Financial Services Guide to Fintech Devie Mohan, 2020-01-03 Fintech has emerged as one of the fastest growing sectors in the financial services industry and has radically disrupted traditional banking. However, it has become clear that for both to thrive, the culture between fintech and incumbent firms must change from one of competition to collaboration. The Financial Services Guide to Fintech looks at this trend in detail, using case studies of successful partnerships to show how banks and fintech organizations can work together to innovate faster and increase profitability. Written by an experienced fintech advisor and influencer, this book explains the fundamental concepts of this exciting space and the key segments to have emerged, including regtech, robo-advisory, blockchain and personal finance management. It looks at the successes and failures of bank-fintech collaboration, focusing on technologies and start-ups that are highly relevant to banks' product and business areas such as cash management, compliance and tax. With international coverage of key markets, The Financial Services Guide to Fintech offers practical guidance, use cases and business models for banks and financial services firms to use when working with fintech companies. |
| chatbots in financial services: Advances on Broadband and Wireless Computing, Communication and Applications Leonard Barolli, Fang-Yie Leu, Tomoya Enokido, Hsing-Chung Chen, 2018-10-18 This book presents on the latest research findings, and innovative research methods and development techniques related to the emerging areas of broadband and wireless computing from both theoretical and practical perspectives. Information networking is evolving rapidly with various kinds of networks with different characteristics emerging and being integrated into heterogeneous networks. As a result, a number of interconnection problems can occur at different levels of the communicating entities and communication networks’ hardware and software design. These networks need to manage an increasing usage demand, provide support for a significant number of services, guarantee their QoS, and optimize the network resources. The success of all-IP networking and wireless technology has changed the way of life for people around the world, and the advances in electronic integration and wireless communications will pave the way for access to the wireless networks on the fly. This in turn means that all electronic devices will be able to exchange the information with each other in a ubiquitous way whenever necessary. |
| chatbots in financial services: Emotional Appeals in Advertising Banking Services Emmanuel Mogaji, 2018-05-01 Taking into consideration the global financial crisis, the current challenges of competition and open banking, and the looming threat of Brexit, this book explores the implications of using emotional appeals in financial services advertising. |
| chatbots in financial services: Financial Services in Nigeria Taiwo Olubusoye Soetan, Emmanuel Mogaji, 2024 This book presents a holistic picture of Nigeria's financial services landscape. This includes identifying service providers and regulatory bodies, understanding consumer behaviour, and examining the unique challenges faced by Nigerian financial institutions. The book presents up-to-date research on recent developments and regulatory changes within Nigeria's financial sector, as well as future considerations for how financial services and financial inclusion can play a crucial role in the country's sustainable economic growth. Combining academic analysis with practical insights, the book takes readers through Nigeria's key financial services providers, regulators, consumers, marketing strategies and challenges. A core focus throughout is on financial inclusion and the opportunities associated with reaching financially underserved or excluded populations, demonstrating how increasing financial access at a country-wide level aligns with global goals of reducing inequalities and promoting growth. It will have interdisciplinary appeal to scholars, students and professionals working in finance, economics, business, public policy and development studies. |
| chatbots in financial services: Artificial Intelligence for Risk Mitigation in the Financial Industry Ambrish Kumar Mishra, Shweta Anand, Narayan C. Debnath, Purvi Pokhariyal, Archana Patel, 2024-07-03 Artificial Intelligence for Risk Mitigation in the Financial Industry This book extensively explores the implementation of AI in the risk mitigation process and provides information for auditing, banking, and financial sectors on how to reduce risk and enhance effective reliability. The applications of the financial industry incorporate vast volumes of structured and unstructured data to gain insight into the financial and non-financial performance of companies. As a result of exponentially increasing data, auditors and management professionals need to enhance processing capabilities while maintaining the effectiveness and reliability of the risk mitigation process. The risk mitigation and audit procedures are processes involving the progression of activities to “transform inputs into output.” As AI systems continue to grow mainstream, it is difficult to imagine an aspect of risk mitigation in the financial industry that will not require AI-related assurance or AI-assisted advisory services. AI can be used as a strong tool in many ways, like the prevention of fraud, money laundering, and cybercrime, detection of risks and probability of NPAs at early stages, sound lending, etc. Audience This is an introductory book that provides insights into the advantages of risk mitigation by the adoption of AI in the financial industry. The subject is not only restricted to individuals like researchers, auditors, and management professionals, but also includes decision-making authorities like the government. This book is a valuable guide to the utilization of AI for risk mitigation and will serve as an important standalone reference for years to come. |
| chatbots in financial services: The Future of Finance Henri Arslanian, Fabrice Fischer, 2019-07-15 This book, written jointly by an engineer and artificial intelligence expert along with a lawyer and banker, is a glimpse on what the future of the financial services will look like and the impact it will have on society. The first half of the book provides a detailed yet easy to understand educational and technical overview of FinTech, artificial intelligence and cryptocurrencies including the existing industry pain points and the new technological enablers. The second half provides a practical, concise and engaging overview of their latest trends and their impact on the future of the financial services industry including numerous use cases and practical examples. The book is a must read for any professional currently working in finance, any student studying the topic or anyone curious on how the future of finance will look like. |
| chatbots in financial services: Encyclopedia of Artificial Intelligence Juan Ramon Rabunal, Julian Dorado, Alejandro Pazos Sierra, 2009-01-01 This book is a comprehensive and in-depth reference to the most recent developments in the field covering theoretical developments, techniques, technologies, among others--Provided by publisher. |
| chatbots in financial services: AI in Banking: Innovating Financial Services DIZZY DAVIDSON, 2024-08-30 Are you struggling to fully understand how AI is transforming the banking industry? Are you curious about the ways AI can enhance customer service, detect fraud, and optimize operations? Look no further! “AI in Banking: Innovating Financial Services” is your comprehensive guide to navigating the complex world of AI in the financial sector. This book demystifies AI, offering clear explanations and practical insights into its applications in banking. Benefits of Reading This Book: Gain a deep understanding of how AI is revolutionizing banking. Learn practical applications of AI in customer service, fraud detection, risk management, and more. Discover how AI can enhance operational efficiency and security in your financial institution. Why This Book is Essential: Expert Insights: Written by industry professionals, this book provides authoritative knowledge on AI in banking. Real-World Examples: Learn from case studies and examples of successful AI implementations. Actionable Strategies: Get practical advice on how to apply AI concepts to improve your banking operations. Key Topics Covered: AI-powered customer service and virtual assistants Real-time fraud detection and prevention AI-driven risk management and credit assessment Personalized banking experiences through AI Regulatory compliance automation Predictive analytics for market trends and customer needs Automation of back-office operations AI in investment management and loan underwriting Enhancing cybersecurity with AI Take Action Now! Don’t miss out on the opportunity to become knowledgeable about AI in banking. Get your copy of “AI in Banking: Innovating Financial Services” today and unlock the benefits of AI for your financial institution. Transform your understanding and application of AI in the banking industry! |
| chatbots in financial services: The Fourth Industrial Revolution Alan Nankervis, Julia Connell, Alan Montague, John Burgess, 2021-08-11 This book explores the core themes of the Fourth Industrial Revolution (4IR) highlighting the digital transformation that has been occurring in society and business. Representing an interface between technologies in the physical, digital and biological disciplines the book explores emerging technologies such as artificial intelligence, robotics, the Internet of Things, autonomous vehicles, 3-D printing, nanotechnology, biotechnology, materials science, energy storage, and quantum computing. The findings of collaborative research studies on the potential impact of the 4IR on the labour markets, occupations, future workforce competencies and skills associated with eight industry sectors in Australia are reported. The sectors are: agriculture and mining; manufacturing and logistics; health, medical and nursing; education; retail; financial services; government services and tourism. |
| chatbots in financial services: Demystifying AI for the Enterprise Prashant Natarajan, Bob Rogers, Edward Dixon, Jonas Christensen, Kirk Borne, Leland Wilkinson, Shantha Mohan, 2021-12-30 Artificial intelligence (AI) in its various forms –– machine learning, chatbots, robots, agents, etc. –– is increasingly being seen as a core component of enterprise business workflow and information management systems. The current promise and hype around AI are being driven by software vendors, academic research projects, and startups. However, we posit that the greatest promise and potential for AI lies in the enterprise with its applications touching all organizational facets. With increasing business process and workflow maturity, coupled with recent trends in cloud computing, datafication, IoT, cybersecurity, and advanced analytics, there is an understanding that the challenges of tomorrow cannot be solely addressed by today’s people, processes, and products. There is still considerable mystery, hype, and fear about AI in today’s world. A considerable amount of current discourse focuses on a dystopian future that could adversely affect humanity. Such opinions, with understandable fear of the unknown, don’t consider the history of human innovation, the current state of business and technology, or the primarily augmentative nature of tomorrow’s AI. This book demystifies AI for the enterprise. It takes readers from the basics (definitions, state-of-the-art, etc.) to a multi-industry journey, and concludes with expert advice on everything an organization must do to succeed. Along the way, we debunk myths, provide practical pointers, and include best practices with applicable vignettes. AI brings to enterprise the capabilities that promise new ways by which professionals can address both mundane and interesting challenges more efficiently, effectively, and collaboratively (with humans). The opportunity for tomorrow’s enterprise is to augment existing teams and resources with the power of AI in order to gain competitive advantage, discover new business models, establish or optimize new revenues, and achieve better customer and user satisfaction. |
| chatbots in financial services: Conversational AI Andrew Freed, 2021-10-12 Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants |
| chatbots in financial services: Virtual Assistant Ali Soofastaei, 2021-10-13 An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. Improving the quality of artificial intelligence (AI) learning algorithms increases the application of IVAs in different areas. The capabilities and usage of IVAs are expanding rapidly. IVAs, such as Siri, Alexa, and chatbots, help individuals and companies to make better decisions. They learn from collected historical data, and the quality of their recommendations depends on the size of the database they are using. Modern technology has provided a huge capacity for data collection and storage. This means that the new generation of IVAs can help people much better than the previous one. This book examines the applications of IVAs in different areas and presents a clear vision of how this new technology can be used in current and future activities. Chapters cover such topics as the scientific development of VA technology, generating voices for IVAs, the ethics of using IVAs, and using IVAs in banking and finance. |
| chatbots in financial services: Design and Development of Emerging Chatbot Technology Darwish, Dina, 2024-04-09 In the field of information retrieval, the challenge lies in the speed and accuracy with which users can access relevant data. With the increasing complexity of digital interactions, the need for a solution that transcends traditional methods becomes evident. Human involvement and manual investigation are not only time-consuming but also prone to errors, hindering the seamless exchange of information in various sectors. Design and Development of Emerging Chatbot Technology emerges as a comprehensive solution to the predicament posed by traditional information retrieval methods. Focusing on the transformative power of chatbots, it delves into the intricacies of their operation, applications, and development. Designed for academic scholars across diverse disciplines, the book serves as a beacon for those seeking a deeper understanding of chatbots and their potential to revolutionize information retrieval in customer service, education, healthcare, e-commerce, and more. |
| chatbots in financial services: Organizational Acceptance of Artificial Intelligence Diana Bengel, 2020-07-14 The book investigates the determinants which are influencing the acceptance of artificial intelligence (AI) in an organizational context, focusing on the German financial services industry. An AI-specific acceptance model is being developed based on technology acceptance models as well as being enriched with practical insights from industry experts. Ultimately, the acceptance of artificial intelligence is influenced by multiple, interrelated variables, which can be classified into five major dimensions: organizational, individual, financial, technological and societal factors. |
| chatbots in financial services: Artificial Intelligence in Finance Yves Hilpisch, 2020-10-14 The widespread adoption of AI and machine learning is revolutionizing many industries today. Once these technologies are combined with the programmatic availability of historical and real-time financial data, the financial industry will also change fundamentally. With this practical book, you'll learn how to use AI and machine learning to discover statistical inefficiencies in financial markets and exploit them through algorithmic trading. Author Yves Hilpisch shows practitioners, students, and academics in both finance and data science practical ways to apply machine learning and deep learning algorithms to finance. Thanks to lots of self-contained Python examples, you'll be able to replicate all results and figures presented in the book. In five parts, this guide helps you: Learn central notions and algorithms from AI, including recent breakthroughs on the way to artificial general intelligence (AGI) and superintelligence (SI) Understand why data-driven finance, AI, and machine learning will have a lasting impact on financial theory and practice Apply neural networks and reinforcement learning to discover statistical inefficiencies in financial markets Identify and exploit economic inefficiencies through backtesting and algorithmic trading--the automated execution of trading strategies Understand how AI will influence the competitive dynamics in the financial industry and what the potential emergence of a financial singularity might bring about |
| chatbots in financial services: Hands-On Chatbots and Conversational UI Development Srini Janarthanam, 2017-12-29 Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home About This Book Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Who This Book Is For This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required. What You Will Learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa In Detail Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. Style and approach This is a practical book, where each chapter focuses on a chatbot project. The chapters take a step-by-step approach to help you build intelligent chatbots that act as personal assistants. |
| chatbots in financial services: Banking 5.0 Bernardo Nicoletti, 2021-07-06 Bill Gates’ quote, “Banking is necessary, but banks are not,” showcases the opportunity for financial services digital transformation. The next transition from industry 4.0 to 5.0 will impact all sectors, including banking. It will combine information technology and automation, based on artificial intelligence, person-robot collaboration, and sustainability. It is time to analyze this transformation in banking deeply, so that the sector can adequately change to the ‘New Normal’ and a wholly modified banking model can be properly embedded in the business. This book presents a conceptual model of banking 5.0, detailing its implementation in processes, platforms, people, and partnerships of financial services organizations companies. The last part of the book is then dedicated to future developments. Of interest to academics, researchers, and professionals in banking, financial technology, and financial services, this book also includes business cases in financial services. |
| chatbots in financial services: Artificial Intelligence, Big Data, IOT and Block Chain in Healthcare: From Concepts to Applications Yousef Farhaoui, |
| chatbots in financial services: Intelligent Finance Kaustuva Pradhan, 2023-03-22 Intelligent Finance: How AI is Transforming the Financial Industry is a groundbreaking book that explores the transformative power of artificial intelligence in the world of finance. Through a comprehensive examination of the latest AI technologies and their applications in finance, this book provides an insightful analysis of how these advancements are changing the landscape of the financial industry. From predictive analytics and machine learning to natural language processing and robotic process automation, Intelligent Finance delves into the myriad ways in which AI is being used to optimize financial decision-making, improve risk management, enhance customer experience, and increase operational efficiency. Through real-world examples and case studies, readers will gain a deeper understanding of the potential and limitations of AI in finance and how to leverage these technologies for maximum impact. Written in an engaging and accessible style, Intelligent Finance is a must-read for anyone interested in the future of finance, from industry professionals to academics and students. This book is a thought-provoking exploration of the intersection between AI and finance, offering insights and perspectives that are sure to challenge and inspire. |
| chatbots in financial services: E-Financial Strategies for Advancing Sustainable Development Nadia Mansour, |
| chatbots in financial services: Digital Technology and Changing Roles in Managerial and Financial Accounting Allam Hamdan, Bahaaeddin Alareeni, Reem Khamis, 2024-01-29 Digital Technology and Changing Roles in Managerial and Financial Accounting explores the profound impact of digital technology on the accounting profession. |
| chatbots in financial services: The Impact of AI Innovation on Financial Sectors in the Era of Industry 5.0 Irfan, Mohammad, Elmogy, Mohammed, Shabri Abd. Majid, M., El-Sappagh, Shaker, 2023-09-05 In the dynamic and ever-changing financial landscape, the seamless integration of artificial intelligence (AI) and machine learning (ML) has presented unprecedented challenges for the banking and finance industry. As we embrace the era of Industry 5.0, financial institutions find themselves confronted with intricate decisions pertaining to investments, macroeconomic analysis, and credit evaluation, necessitating innovative technologies to navigate this complexity. Additionally, the mounting volume of financial transactions calls for efficient data processing and analysis. Considering these pressing concerns, scholars, academicians, and industry practitioners are eagerly seeking comprehensive insights into the transformative potential of AI and ML, specifically in bolstering resilience, fostering sustainable development, and adopting human-centric approaches within the financial sector. Offering a compelling solution to these critical challenges, The Impact of AI Innovation on Financial Sectors in the Era of Industry 5.0, edited by esteemed scholars Mohammad Irfan, Mohammed Elmogy, M. Shabri Abd. Majid, and Shaker El-Sappagh, embark on an in-depth exploration of the multifaceted functions and applications of AI and ML algorithms in the realm of finance. With a keen focus on Industry 5.0 principles such as resilience, human centricity, and sustainable development, this comprehensive compendium presents a collection of groundbreaking research papers that unveil the remarkable potential of AI/ML technologies in revolutionizing the financial services industry. By catering to a diverse audience comprising researchers, academicians, industrialists, investors, and regulatory bodies, this book actively invites contributions from industry practitioners and scholars, facilitating ongoing discussions on the efficacy of ML algorithms in efficiently processing vast financial data. As the financial landscape charts an ambitious course into Industry 5.0, the book emerges as an indispensable resource, empowering the industry with transformative advancements that will indelibly shape the future of finance. |
| chatbots in financial services: Innovative Strategies for Implementing FinTech in Banking Albastaki, Yousif Abdullatif, Razzaque, Anjum, Sarea, Adel M., 2020-08-28 FinTech is encouraging various new practices, such as diminishing the use of cash in different countries, increasing rate of mobile payments, and introducing new algorithms for high-frequency trading across national boundaries. It is paving the way for new technologies emerging in the information technology scene that allow financial service firms to automate existing business processes and offer new products, including crowdfunding or peer-to-peer insurance. These new products cater to hybrid client interaction and customer self-services, changing the ecosystem by increasing outsourcing for focused specialization by resizing and leading to new ecosystems and new regulations for encouraging FinTech. However, such new ecosystems are also accompanied by new challenges. Innovative Strategies for Implementing FinTech in Banking provides emerging research exploring the theoretical and practical aspects of technology inclusion in the financial sector and applications within global financing. It provides a clear direction for the effective implementation of FinTech initiatives/programs for improving banking financial processes, financial organizational learning, and performance excellence. Featuring coverage on a broad range of topics such as artificial intelligence, social financing, and customer satisfaction, this book encourages the management of the financial industry to take a proactive attitude toward FinTech, resulting in a better decision-making capability that will support financial organizations in their journey towards becoming FinTech-based organizations. As such, this book is ideally designed for financial analysts, finance managers, finance administrators, banking professionals, IT consultants, researchers, academics, students, and practitio |
| chatbots in financial services: Revolutionizing Customer-Centric Banking Through ICT Singh, Dharmendra, Malik, Garima, Bhatnagar, Swati, 2024-04-16 Many developing countries face a significant challenge: their population needs access to essential financial services. This financial exclusion limits their ability to save, invest, and participate fully in the economy. Despite the rapid advancements in information and communication technology (ICT), millions of people remain underserved by traditional banking systems. Revolutionizing Customer-Centric Banking Through ICT addresses this critical issue by exploring how ICT innovations can revolutionize financial services in developing countries. By offering a comprehensive review of digital transformation in banking, the book highlights the potential of mobile banking, digital payment systems, and blockchain technology to bridge the financial inclusion gap. It showcases real-world examples and cutting-edge strategies, motivating entrepreneurs, financial institutions, and policymakers to embrace technology-driven financial solutions. The book also aims to educate readers about the transformative impact of ICT on financial services, empowering them to make informed decisions to enhance their economic well-being. |
| chatbots in financial services: Smart Financial Market: AI and the Future of Banking Pritam Mehta, Dr. K Syamala, Dipendu Das, Priya Kumari, Saumya Raj, 2024-08-25 Smart Financial Market: AI and the Future of Banking offers a comprehensive exploration of how artificial intelligence is transforming the financial industry. This essential read covers critical topics such as FinTech innovations, robo-advising, and evolving payment methods. The book is a collaboration of experts, including engineers, professors, law students, and bank managers, ensuring that the content is both authoritative and up-to-date with the current landscape. Delving into the intersection of technology and finance, this book provides readers with insights into the latest AI-driven solutions that are reshaping banking services. From the rise of FinTech startups disrupting traditional banking models to the advent of robo-advisors offering personalized financial guidance, this book examines how AI is creating new opportunities and challenges within the financial sector. |
| chatbots in financial services: Signals for Strategists David Schatsky, 2015 This book is for strategists0́4leaders, managers, entrepreneurs0́4who are so caught up in the daily pressures of business that they're missing key signals of their future reality. It's like driving a car heads down, staring at the dashboard, rather than heads up, looking through the windshield. We need to do both. The book is devoted to the practice of sensing, or scanning the horizon for signs of emerging trends. The sooner we see them, the better our response.Each chapter starts with a set of signals0́4data we observed that, taken together, helped us to reveal a trend. The impact of new technology on strategy is a theme of the book, and each chapter looks at how organizations are using new technologies to their advantage.The goal is to spark meaningful conversations within organizations: How could we participate in the collaborative economy? What could our CIO and our CMO be doing to drive strategy, innovation, and revenue growth? What could we do to leverage the Internet of Things and intelligent automation as catalysts of invention? Could we use MOOCs as pivots for corporate training, recruiting, and marketing? How might technology transform the manufacturing process, our supply chain, and the knowledge work that we do? Could we take advantage of the renaissance in domestic energy (oil and gas)? What could we be doing to counter cyber crime? What is our organization doing to tune into signals of emerging trends that may be relevant to us?In an environment where the pace of change is accelerating, sensing has become an essential discipline for all organizations. No matter your role in an organization, sensing emerging trends can make you more effective and more valuable in your work. If you've been working too heads-down lately and feel overwhelmed by data and deadlines, then this book is for you. It's a quick read designed to give you a heads up on your horizon. |
| chatbots in financial services: Proceedings of the International Conference on Applications of Machine Intelligence and Data Analytics (ICAMIDA 2022) Sharvari Tamane, Suddhasheel Ghosh, Sonal Deshmukh, 2023-05-01 This is an open access book. As on date, huge volumes of data are being generated through sensors, satellites, and simulators. Modern research on data analytics and its applications reveal that several algorithms are being designed and developed to process these datasets, either through the use of sequential and parallel processes. In the current scenario of Industry 4.0, data analytics, artificial intelligence and machine learning are being used to support decisions in space and time. Further, the availability of Graphical Processing Units (GPUs) and Tensor Processing Units (TPUs) have enabled to processing of these datasets. Some of the applications of Artificial Intelligence, Machine Learning and Data Analytics are in the domains of Agriculture, Climate Change, Disaster Prediction, Automation in Manufacturing, Intelligent Transportation Systems, Health Care, Retail, Stock Market, Fashion Design, etc. The international conference on Applications of Machine Intelligence and Data Analytics aims to bring together faculty members, researchers, scientists, and industry people on a common platform to exchange ideas, algorithms, knowledge based on processing hardware and their respective application programming interfaces (APIs). |
| chatbots in financial services: Digital Influence on Consumer Habits Nripendra Singh, Pooja Kansra, S. L. Gupta, 2024-04-23 Readers will learn service quality, peer pressure, online reviewers’ effect in the digital environment to aid in understanding the various risks and challenges involved in the digital environment, with examples of changing business and consumer scenario case studies as a result of Digital Transformation. |
| chatbots in financial services: Confluence of Artificial Intelligence and Robotic Process Automation Siddhartha Bhattacharyya, Jyoti Sekhar Banerjee, Debashis De, 2023-03-13 This book provides a detailed insight into Robotic Process Automation (RPA) technologies linked with AI that will help organizations implement Industry 4.0 procedures. RPA tools enhance their functionality by incorporating AI objectives, such as use of artificial neural network algorithms, text mining techniques, and natural language processing techniques for information extraction and the subsequent process of optimization and forecasting scenarios for the purpose of improving an organization's operational and business processes. The target readers of this book are researchers, professors, graduate students, scientists, policymakers, professionals, and developers working in the IT and ITeS sectors, i.e. people who are working on emerging technologies. This book also provides insights and decision support tools necessary for executives concerned with different industrial and organizational automation-centric jobs, knowledge dissemination, information, and policy development for automation in different educational, government, and non-government organizations. This book is of special interest to college and university educators who teach AI, machine learning, blockchain, business intelligence, cognitive intelligence, and brain intelligence courses in different capacities. |
| chatbots in financial services: Fourth Industrial Revolution and Business Dynamics Nasser Rashad Al Mawali, Anis Moosa Al Lawati, Ananda S, 2021-10-07 The book explains strategic issues, trends, challenges, and future scenario of global economy in the light of Fourth Industrial Revolution. It consists of insightful scientific essays authored by scholars and practitioners from business, technology, and economics area. The book contributes to business education by means of research, critical and theoretical reviews of issues in Fourth Industrial Revolution. |
| chatbots in financial services: Integrating AI-Driven Technologies Into Service Marketing Nadda, Vipin, Tyagi, Pankaj Kumar, Singh, Amrik, Singh, Vipin, 2024-08-29 In an era marked by rapid technological advancements and the increasing integration of artificial intelligence (AI) into various sectors, the intersection of AI technologies with service marketing stands as a pivotal frontier. It is essential to explore the intricate nexus between AI technologies and service marketing strategies. Integrating AI-Driven Technologies Into Service Marketing elucidates the transformative impact of AI on key facets of service marketing, ranging from customer engagement and relationship management to market segmentation and product customization. It underscores the imperative for stakeholders in emerging economies to harness the power of AI technologies in crafting innovative and adaptive service marketing strategies. The book navigates the complexities of AI adoption while offering pragmatic recommendations for fostering responsible and inclusive AI-driven service marketing ecosystems. Covering topics such as customer engagement, influencer marketing, and sentiment analysis, this book is an excellent resource for scholars, researchers, educators, business professionals, managers, academicians, postgraduate students, and more. |
| chatbots in financial services: Bank 4.0 Brett King, 2018-12-17 Winner of best book by a foreign author (2019) at the Business Book of the Year Award organised by PwC Russia The future of banking is already here — are you ready? Bank 4.0 explores the radical transformation already taking place in banking, and follows it to its logical conclusion. What will banking look like in 30 years? 50 years? The world’s best banks have been forced to adapt to changing consumer behaviors; regulators are rethinking friction, licensing and regulation; Fintech start-ups and tech giants are redefining how banking fits in the daily life of consumers. To survive, banks are having to develop new capabilities, new jobs and new skills. The future of banking is not just about new thinking around value stores, payment and credit utility — it's embedded in voice-based smart assistants like Alexa and Siri and soon smart glasses which will guide you on daily spending and money decisions. The coming Bank 4.0 era is one where either your bank is embedded in your world via tech, or it no longer exists. In this final volume in Brett King's BANK series, we explore the future of banks amidst the evolution of technology and discover a revolution already at work. From re-engineered banking systems, to selfie-pay and self-driving cars, Bank 4.0 proves that we're not on Wall Street anymore. Bank 4.0 will help you: Understand the historical precedents that flag a fundamental rethinking in banking Discover low-friction, technology experiences that undermine the products we sell today Think through the evolution of identity, value and assets as cash and cards become obsolete Learn how Fintech and tech disruptors are using behaviour, psychology and technology to reshape the economics of banking Examine the ways in which blockchain, A.I., augmented reality and other leading-edge tech are the real building blocks of the future of banking systems If you look at individual technologies or startups disrupting the space, you might miss the biggest signposts to the future and you might also miss that most of we've learned about banking the last 700 years just isn't useful. When the biggest bank in the world isn't any of the names you'd expect, when branch networks are a burden not an asset, and when advice is the domain of Artificial Intelligence, we may very well have to start from scratch. Bank 4.0 takes you to a world where banking will be instant, smart and ubiquitous, and where you'll have to adapt faster than ever before just to survive. Welcome to the future. |
Chatbot - Wikipedia
A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence …
The best AI chatbots of 2025: ChatGPT, Copilot, and notable ...
Dec 13, 2024 · I've spent the last two years testing AI chatbots and honing my list of the ones I recommend. Whether you're new to AI or a regular user, I guarantee these top AI chatbots can help you save time ...
What Is a Chatbot? | IBM
Oct 15, 2021 · A chatbot is a computer program that simulates human conversation with an end user. Not all chatbots are equipped with artificial intelligence (AI), but modern chatbots increasingly use conversational AI …
What Is a Chatbot? Definition, Types, and Examples | Coursera
Oct 28, 2024 · Chatbots process collected data and are often trained on that data using AI, machine learning (ML), NLP, and rules defined by the developer. This allows the chatbot to provide accurate and efficient responses to …
Chatbot - Wikipedia
A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use …
The best AI chatbots of 2025: ChatGPT, Copilot, and notable ...
Dec 13, 2024 · I've spent the last two years testing AI chatbots and honing my list of the ones I recommend. Whether you're new to AI or a regular user, I guarantee these top AI chatbots can …
What Is a Chatbot? | IBM
Oct 15, 2021 · A chatbot is a computer program that simulates human conversation with an end user. Not all chatbots are equipped with artificial intelligence (AI), but modern chatbots …
What Is a Chatbot? Definition, Types, and Examples | Coursera
Oct 28, 2024 · Chatbots process collected data and are often trained on that data using AI, machine learning (ML), NLP, and rules defined by the developer. This allows the chatbot to …
